{"metadata":{"transaction_key":"deprecated","request_id":"019fa780-aaf8-71a2-88d6-4e5463136020","sha256":"f6cdb2188daa6ea5c8e3e40aef06226865069b667d61d63dbd604d95ab2e31e9","created":"2026-07-28T06:54:16.467Z","duration":23.831938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":82,"output_tokens":63},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":92,"output_tokens":92},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":92,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Melinda. Good afternoon. This is Melissa from Airtel account. As per our sales rep, you have a question in reference to your can you start, please?","confidence":0.99658203,"words":[{"word":"hi","start":9.679999,"end":10.08,"confidence":0.99316406,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.216158926486969},{"word":"melinda","start":10.08,"end":10.58,"confidence":0.9977214,"punctuated_word":"Melinda.","sentiment":"neutral","sentiment_score":0.2492070496082306},{"word":"good","start":10.719999,"end":10.96,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5079327821731567},{"word":"afternoon","start":10.96,"end":11.46,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.48978346586227417},{"word":"this","start":12.08,"end":12.32,"confidence":0.9941406,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.28960347175598145},{"word":"is","start":12.32,"end":12.639999,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.27621960639953613},{"word":"melissa","start":12.639999,"end":13.139999,"confidence":0.9921875,"punctuated_word":"Melissa","sentiment":"positive","sentiment_score":0.3879733383655548},{"word":"from","start":13.44,"end":13.84,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3376445472240448},{"word":"airtel","start":13.84,"end":14.32,"confidence":0.9926758,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.24757923185825348},{"word":"account","start":14.32,"end":14.82,"confidence":0.92407227,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.1812376528978348},{"word":"as","start":15.386937,"end":15.626937,"confidence":1.0,"punctuated_word":"As","sentiment":"neutral","sentiment_score":0.06799490749835968},{"word":"per","start":15.626937,"end":15.946938,"confidence":0.9760742,"punctuated_word":"per","sentiment":"neutral","sentiment_score":0.014299578964710236},{"word":"our","start":15.946938,"end":16.346937,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.008516840636730194},{"word":"sales","start":16.346937,"end":16.746937,"confidence":0.99902344,"punctuated_word":"sales","sentiment":"neutral","sentiment_score":0.008065089583396912},{"word":"rep","start":16.746937,"end":17.066936,"confidence":0.9980469,"punctuated_word":"rep,","sentiment":"neutral","sentiment_score":-0.03540611267089844},{"word":"you","start":17.066936,"end":17.306938,"confidence":0.9741211,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.037602901458740234},{"word":"have","start":17.306938,"end":17.546938,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04503862559795379},{"word":"a","start":17.546938,"end":17.626938,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.026995334774255753},{"word":"question","start":17.626938,"end":18.026937,"confidence":1.0,"punctuated_word":"question","sentiment":"neutral","sentiment_score":0.000851169228553772},{"word":"in","start":18.026937,"end":18.266937,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.021175038069486615},{"word":"reference","start":18.266937,"end":18.746937,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":-0.012921899557113647},{"word":"to","start":18.746937,"end":18.986937,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.029990173876285553},{"word":"your","start":18.986937,"end":19.226936,"confidence":0.6308594,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.10286041349172592},{"word":"can","start":19.706938,"end":19.946938,"confidence":0.4350586,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.05098491907119751},{"word":"you","start":19.946938,"end":20.026937,"confidence":0.88134766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0812884271144867},{"word":"start","start":20.026937,"end":20.346937,"confidence":0.7233887,"punctuated_word":"start,","sentiment":"neutral","sentiment_score":-0.02326696738600731},{"word":"please","start":20.346937,"end":20.846937,"confidence":0.99658203,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.040199607610702515}],"paragraphs":{"transcript":"\nHi, Melinda. Good afternoon. This is Melissa from Airtel account. As per our sales rep, you have a question in reference to your can you start, please?","paragraphs":[{"sentences":[{"text":"Hi, Melinda.","start":9.679999,"end":10.58,"sentiment":"neutral","sentiment_score":0.2326829880475998},{"text":"Good afternoon.","start":10.719999,"end":11.46,"sentiment":"positive","sentiment_score":0.49885812401771545},{"text":"This is Melissa from Airtel account.","start":12.08,"end":14.82,"sentiment":"neutral","sentiment_score":0.28670964141686756},{"text":"As per our sales rep, you have a question in reference to your can you start, please?","start":15.386937,"end":20.846937,"sentiment":"neutral","sentiment_score":-0.025002148002386093}],"sentiment":"neutral","sentiment_score":0.10215939098486194,"num_words":27,"start":9.679999,"end":20.846937}]}}]},{"alternatives":[{"transcript":"Person you have called is not available. Please leave a short ten second message after the tone, and we'll send a message as a text. Your voice message is being converted to text and will be sent as an SMS. Goodbye.","confidence":1.0,"words":[{"word":"person","start":0.24,"end":0.48,"confidence":0.8359375,"punctuated_word":"Person","sentiment":"negative","sentiment_score":-0.4618311822414398},{"word":"you","start":0.48,"end":0.71999997,"confidence":0.99902344,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.460130512714386},{"word":"have","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4662175178527832},{"word":"called","start":0.96,"end":1.28,"confidence":1.0,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.5809589624404907},{"word":"is","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5826159715652466},{"word":"not","start":1.52,"end":1.76,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6184616684913635},{"word":"available","start":1.76,"end":2.26,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.6221708059310913},{"word":"please","start":2.6399999,"end":3.04,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5459634065628052},{"word":"leave","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.43544766306877136},{"word":"a","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4515816867351532},{"word":"short","start":3.4399998,"end":3.84,"confidence":1.0,"punctuated_word":"short","sentiment":"negative","sentiment_score":-0.34243741631507874},{"word":"ten","start":3.84,"end":4.16,"confidence":0.97509766,"punctuated_word":"ten","sentiment":"negative","sentiment_score":-0.4385034441947937},{"word":"second","start":4.16,"end":4.64,"confidence":0.9970703,"punctuated_word":"second","sentiment":"negative","sentiment_score":-0.4417256712913513},{"word":"message","start":4.64,"end":5.12,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.4260137379169464},{"word":"after","start":5.12,"end":5.44,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.287101149559021},{"word":"the","start":5.44,"end":5.6,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3571424186229706},{"word":"tone","start":5.6,"end":5.92,"confidence":0.94750977,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.34066277742385864},{"word":"and","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.32543236017227173},{"word":"we'll","start":6.08,"end":6.3199997,"confidence":0.99853516,"punctuated_word":"we'll","sentiment":"negative","sentiment_score":-0.36304137110710144},{"word":"send","start":6.3199997,"end":6.48,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.31709805130958557},{"word":"a","start":6.48,"end":6.64,"confidence":0.9135742,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3223389983177185},{"word":"message","start":6.64,"end":7.04,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.2891762852668762},{"word":"as","start":7.04,"end":7.2,"confidence":0.9970703,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.33848974108695984},{"word":"a","start":7.2,"end":7.3599997,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.39545029401779175},{"word":"text","start":7.3599997,"end":7.8599997,"confidence":1.0,"punctuated_word":"text.","sentiment":"negative","sentiment_score":-0.33461248874664307},{"word":"your","start":18.396938,"end":18.716938,"confidence":0.9980469,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.0360521525144577},{"word":"voice","start":18.716938,"end":18.956938,"confidence":1.0,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":-0.06566793471574783},{"word":"message","start":18.956938,"end":19.356937,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.05416158586740494},{"word":"is","start":19.356937,"end":19.516937,"confidence":0.9404297,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.021530374884605408},{"word":"being","start":19.516937,"end":19.836937,"confidence":1.0,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.023335278034210205},{"word":"converted","start":19.836937,"end":20.316936,"confidence":1.0,"punctuated_word":"converted","sentiment":"neutral","sentiment_score":-0.015535913407802582},{"word":"to","start":20.316936,"end":20.476936,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.039252206683158875},{"word":"text","start":20.476936,"end":20.716938,"confidence":1.0,"punctuated_word":"text","sentiment":"neutral","sentiment_score":-0.13011491298675537},{"word":"and","start":20.716938,"end":20.876938,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.14903581142425537},{"word":"will","start":20.876938,"end":21.116938,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.17816276848316193},{"word":"be","start":21.116938,"end":21.196938,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.133584663271904},{"word":"sent","start":21.196938,"end":21.436937,"confidence":1.0,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.13572196662425995},{"word":"as","start":21.436937,"end":21.596937,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.13010258972644806},{"word":"an","start":21.596937,"end":21.756939,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.13436280190944672},{"word":"sms","start":21.756939,"end":22.256939,"confidence":1.0,"punctuated_word":"SMS.","sentiment":"neutral","sentiment_score":-0.1172146201133728},{"word":"goodbye","start":22.556938,"end":23.056938,"confidence":0.9995117,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":-0.16969458758831024}],"paragraphs":{"transcript":"\nPerson you have called is not available. Please leave a short ten second message after the tone, and we'll send a message as a text. Your voice message is being converted to text and will be sent as an SMS. Goodbye.","paragraphs":[{"sentences":[{"text":"Person you have called is not available.","start":0.24,"end":2.26,"sentiment":"negative","sentiment_score":-0.541769517319543},{"text":"Please leave a short ten second message after the tone, and we'll send a message as a text.","start":2.6399999,"end":7.8599997,"sentiment":"negative","sentiment_score":-0.3751232756508721},{"text":"Your voice message is being converted to text and will be sent as an SMS.","start":18.396938,"end":22.256939,"sentiment":"neutral","sentiment_score":-0.09092237204313278},{"text":"Goodbye.","start":22.556938,"end":23.056938,"sentiment":"neutral","sentiment_score":-0.16969458758831024}],"sentiment":"neutral","sentiment_score":-0.2945886768582391,"num_words":41,"start":0.24,"end":23.056938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Person you have called is not available. Please leave a short ten second message after the tone, and we'll send a message as a text.\n\nChannel 0: Hi, Melinda. Good afternoon. This is Melissa from Airtel account. As per our sales rep, you have a question in reference\n\nChannel 1: Your voice\n\nChannel 0: to\n\nChannel 1: message\n\nChannel 0: your\n\nChannel 1: is being\n\nChannel 0: can\n\nChannel 1: converted\n\nChannel 0: you start,\n\nChannel 1: to\n\nChannel 0: please?\n\nChannel 1: text and will be sent as an SMS. Goodbye.","paragraphs":[{"sentences":[{"text":"Person you have called is not available.","start":0.24,"end":2.26,"sentiment":"negative","sentiment_score":-0.541769517319543},{"text":"Please leave a short ten second message after the tone, and we'll send a message as a text.","start":2.6399999,"end":7.8599997,"sentiment":"negative","sentiment_score":-0.3751232756508721}],"sentiment":"negative","sentiment_score":-0.42178422331809995,"channel":1,"num_words":25,"start":0.24,"end":7.8599997},{"sentences":[{"text":"Hi, Melinda.","start":9.679999,"end":10.58,"sentiment":"neutral","sentiment_score":0.2326829880475998},{"text":"Good afternoon.","start":10.719999,"end":11.46,"sentiment":"positive","sentiment_score":0.49885812401771545},{"text":"This is Melissa from Airtel account.","start":12.08,"end":14.82,"sentiment":"neutral","sentiment_score":0.28670964141686756},{"text":"As per our sales rep, you have a question in reference","start":15.386937,"end":18.746937,"sentiment":"neutral","sentiment_score":-0.008767818862741644}],"sentiment":"neutral","sentiment_score":0.14699495548293703,"channel":0,"num_words":21,"start":9.679999,"end":18.746937},{"sentences":[{"text":"Your voice","start":18.396938,"end":18.956938,"sentiment":"neutral","sentiment_score":-0.05086004361510277}],"sentiment":"neutral","sentiment_score":-0.05086004361510277,"channel":1,"num_words":2,"start":18.396938,"end":18.956938},{"sentences":[{"text":"to","start":18.746937,"end":18.986937,"sentiment":"neutral","sentiment_score":-0.029990173876285553}],"sentiment":"neutral","sentiment_score":-0.029990173876285553,"channel":0,"num_words":1,"start":18.746937,"end":18.986937},{"sentences":[{"text":"message","start":18.956938,"end":19.356937,"sentiment":"neutral","sentiment_score":-0.05416158586740494}],"sentiment":"neutral","sentiment_score":-0.05416158586740494,"channel":1,"num_words":1,"start":18.956938,"end":19.356937},{"sentences":[{"text":"your","start":18.986937,"end":19.226936,"sentiment":"neutral","sentiment_score":-0.10286041349172592}],"sentiment":"neutral","sentiment_score":-0.10286041349172592,"channel":0,"num_words":1,"start":18.986937,"end":19.226936},{"sentences":[{"text":"is being","start":19.356937,"end":19.836937,"sentiment":"neutral","sentiment_score":-0.022432826459407806}],"sentiment":"neutral","sentiment_score":-0.022432826459407806,"channel":1,"num_words":2,"start":19.356937,"end":19.836937},{"sentences":[{"text":"can","start":19.706938,"end":19.946938,"sentiment":"neutral","sentiment_score":-0.05098491907119751}],"sentiment":"neutral","sentiment_score":-0.05098491907119751,"channel":0,"num_words":1,"start":19.706938,"end":19.946938},{"sentences":[{"text":"converted","start":19.836937,"end":20.316936,"sentiment":"neutral","sentiment_score":-0.015535913407802582}],"sentiment":"neutral","sentiment_score":-0.015535913407802582,"channel":1,"num_words":1,"start":19.836937,"end":20.316936},{"sentences":[{"text":"you start,","start":19.946938,"end":20.346937,"sentiment":"neutral","sentiment_score":-0.052277697250247}],"sentiment":"neutral","sentiment_score":-0.052277697250247,"channel":0,"num_words":2,"start":19.946938,"end":20.346937},{"sentences":[{"text":"to","start":20.316936,"end":20.476936,"sentiment":"neutral","sentiment_score":-0.039252206683158875}],"sentiment":"neutral","sentiment_score":-0.039252206683158875,"channel":1,"num_words":1,"start":20.316936,"end":20.476936},{"sentences":[{"text":"please?","start":20.346937,"end":20.846937,"sentiment":"neutral","sentiment_score":-0.040199607610702515}],"sentiment":"neutral","sentiment_score":-0.040199607610702515,"channel":0,"num_words":1,"start":20.346937,"end":20.846937},{"sentences":[{"text":"text and will be sent as an SMS.","start":20.476936,"end":22.256939,"sentiment":"neutral","sentiment_score":-0.13853751681745052},{"text":"Goodbye.","start":22.556938,"end":23.056938,"sentiment":"neutral","sentiment_score":-0.16969458758831024}],"sentiment":"neutral","sentiment_score":-0.14199941356976828,"channel":1,"num_words":9,"start":20.476936,"end":23.056938}]},"summary":{"result":"success","short":"The customer has called a number that is not available and is prompted to leave a short message after the tone. An agent from Airtel account named Melissa calls the customer, asking if they have a question about their voice to text conversion. Melissa explains that the message will be sent as an SMS and the call ends."},"intents":{"segments":[{"text":"text and will be sent as an SMS. Goodbye.","start_word":59,"end_word":67,"intents":[{"intent":"Convert voice message","confidence_score":0.3551837}]}]},"sentiments":{"segments":[{"text":"Person you have called is not available. Please leave a short ten second message after the tone, and we'll send a message as a text.","start_word":0,"end_word":24,"sentiment":"negative","sentiment_score":-0.41694143414497375},{"text":"Hi, Melinda.","start_word":25,"end_word":26,"sentiment":"neutral","sentiment_score":0.2381910085678101},{"text":"Good afternoon.","start_word":27,"end_word":28,"sentiment":"positive","sentiment_score":0.4958332479000091},{"text":"This is Melissa from Airtel account. As per our sales rep, you have a question in reference Your voice to message your is being can converted you start, to please? text and will be sent as an SMS. Goodbye.","start_word":29,"end_word":67,"sentiment":"neutral","sentiment_score":-0.014710603281855583}],"average":{"sentiment":"neutral","sentiment_score":-0.13021937660549}}}}