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Oh, I'm actually I mean, may I know who am I speaking with? I just wanna make sure that I'll be speaking with the same person. Hello, Sanesh. I know right. If I may ask if you're able to I know that you've been able to connect with the the carrier. I also talk or spoke with our tech support team, and they confirmed that they also filed a ticket with the carrier. Alright. You'd I mean, when you talked to the Australian Post, they said that they did not receive any router? Were you able to spoke with Maureen? She's one of our tech support. Yeah. Yeah. Sure. I'll go ahead and transfer you to her. Please stay on the line, and I'll get back to you. Okay? Thank you. Hello, Zanish? Yeah. I'm still trying to connect with Maureen. Is the email that you received from Australia is a new email, like, a latest email that you received from Australian Post? And Maureen hasn't I mean, is not yet aware with what the Australian Post replied to you just now. Yeah. Just give me one second. Let me just pull up your account because if I may ask if Maureen has already read that information from Zanish? Yeah. She's aware of it? Yeah. Mhmm. Okay. Mhmm. So this call is about, I mean, updating Melissa and Maureen about the conversation or current conversation you have with Australian Post. Correct? Could you yeah. Thank you so much. Please stay on the line. Hello, Sanish? Thank you so much for holding. Marina is currently engaged in a call now and advised you that she will call you in a little bit. Okay? No worries. Thank you. Thank you so much for your time, and have a great day. 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My name is Mary. May I have your name, please? I'm doing great. Thank you so much for asking.\n\nHow are you today? Mhmm. Oh, I'm actually I mean, may I know who am I speaking with? I just wanna make sure that I'll be speaking with the same person. Hello, Sanesh.\n\nI know right. If I may ask if you're able to I know that you've been able to connect with the the carrier. I also talk or spoke with our tech support team, and they confirmed that they also filed a ticket with the carrier. Alright. You'd I mean, when you talked to the Australian Post, they said that they did not receive any router?\n\nWere you able to spoke with Maureen? She's one of our tech support. Yeah. Yeah. Sure.\n\nI'll go ahead and transfer you to her. Please stay on the line, and I'll get back to you. Okay? Thank you. Hello, Zanish?\n\nYeah. I'm still trying to connect with Maureen. Is the email that you received from Australia is a new email, like, a latest email that you received from Australian Post? And Maureen hasn't I mean, is not yet aware with what the Australian Post replied to you just now. Yeah.\n\nJust give me one second. Let me just pull up your account because if I may ask if Maureen has already read that information from Zanish? Yeah. She's aware of it? Yeah.\n\nMhmm. Okay. Mhmm. So this call is about, I mean, updating Melissa and Maureen about the conversation or current conversation you have with Australian Post. Correct?\n\nCould you yeah. Thank you so much. Please stay on the line. Hello, Sanish? Thank you so much for holding.\n\nMarina is currently engaged in a call now and advised you that she will call you in a little bit. Okay? No worries. Thank you. Thank you so much for your time, and have a great day.\n\nGoodbye for now.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.64,"end":2.08,"sentiment":"positive","sentiment_score":0.42702468633651736},{"text":"My name is Mary.","start":2.08,"end":3.04,"sentiment":"positive","sentiment_score":0.3548060730099678},{"text":"May I have your name, please?","start":3.04,"end":4.34,"sentiment":"neutral","sentiment_score":0.21141351759433746},{"text":"I'm doing great.","start":7.68,"end":8.4,"sentiment":"positive","sentiment_score":0.6383124788602194},{"text":"Thank you so much for asking.","start":8.4,"end":9.92,"sentiment":"positive","sentiment_score":0.7024640440940857}],"sentiment":"positive","sentiment_score":0.4563562721014023,"num_words":24,"start":0.64,"end":9.92},{"sentences":[{"text":"How are you 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Hello, Millie. How are you today? I'm good. Thank you. So, actually so I'm calling, like, because like, I ordered a router a month ago, but I haven't got it. So I'm just Spanish route. Yeah. But when I talk, like but when I talk with Australian Post, they said, like, so they haven't got, like, you know, the physical, something like that? The physical scanner? No. So there is, like so one second. What they said to me is so they said, like, the center has only notified us by an electronic manifest that they intend to launch the parcel within our network, That the shipping information can scan that you can see your current physical scan of the parcel, however, and thus in electronic submission by the sender. We currently don't have item in our system. Yeah. So can you please connect me to her? Yeah. Yeah. Sure. Hello? No. I haven't got any email from them. I just got like, I chat with them, and they told me like that. So they haven't got, like, physical scan, something like that. Is it is it possible to send, like, you know, the router? It's already been a month, and I I have already paid, you know, like so and I am unable to use Wi Fi. Like, there is no point of paying and waiting for, like, you know Yeah. I think I have no but I have like, I send a mail. I don't know. Like, so I so every time I'm talking with Melissa so I have, like, I have sent her, like, mail and it's consult, like, of the Australian post message. Yeah. But I haven't got any reply, like so I just rang you guys. Yeah. Yes. Yep. Yeah. All good. Thank you. Okay. You too. Thank 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Hello, Millie. How are you today? I'm good. Thank you.\n\nSo, actually so I'm calling, like, because like, I ordered a router a month ago, but I haven't got it. So I'm just Spanish route. Yeah. But when I talk, like but when I talk with Australian Post, they said, like, so they haven't got, like, you know, the physical, something like that? The physical scanner?\n\nNo. So there is, like so one second. What they said to me is so they said, like, the center has only notified us by an electronic manifest that they intend to launch the parcel within our network, That the shipping information can scan that you can see your current physical scan of the parcel, however, and thus in electronic submission by the sender. We currently don't have item in our system. Yeah.\n\nSo can you please connect me to her? Yeah. Yeah. Sure. Hello?\n\nNo. I haven't got any email from them. I just got like, I chat with them, and they told me like that. 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My name is Mary. May I have your name, please?\n\nChannel 1: Yes. Hello, Millie. How are you today?\n\nChannel 0: I'm doing great. Thank you so much for asking. How are you today?\n\nChannel 1: I'm good. Thank you. So, actually so I'm calling, like, because like, I ordered a router a month ago, but I haven't got it.\n\nChannel 0: Mhmm. Oh, I'm actually I mean, may I know who am I speaking with? I just wanna make sure that I'll be speaking\n\nChannel 1: So\n\nChannel 0: with the\n\nChannel 1: I'm\n\nChannel 0: same person.\n\nChannel 1: just Spanish\n\nChannel 0: Hello, Sanesh.\n\nChannel 1: route. Yeah.\n\nChannel 0: I know right. If I may ask if you're able to I know that you've been able to connect with the the carrier. I also talk or spoke with our tech support team, and they confirmed that they also filed a ticket\n\nChannel 1: But when\n\nChannel 0: with\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: talk,\n\nChannel 0: carrier.\n\nChannel 1: like but when I talk with Australian Post, they said, like, so they haven't got, like, you know, the physical, something like that? The physical scanner?\n\nChannel 0: Alright. You'd I mean, when you talked to the Australian Post, they said that they did not receive any router?\n\nChannel 1: No. So there is, like so one second. What they said to me is so they said, like, the center has only notified us by an electronic manifest that they intend to launch the parcel within our network, That the shipping information can scan that you can see your current physical scan of the parcel, however, and thus in electronic submission by the sender. We currently don't have item in our system.\n\nChannel 0: Were you able to spoke with Maureen? She's one of our tech support.\n\nChannel 1: Yeah. So can you please connect\n\nChannel 0: Yeah.\n\nChannel 1: me to her?\n\nChannel 0: Yeah. Sure. I'll go\n\nChannel 1: Yeah.\n\nChannel 0: ahead and transfer you to her. Please stay on the line, and I'll get back to you. Okay?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Thank you. Hello, Zanish?\n\nChannel 1: Hello?\n\nChannel 0: Yeah. I'm still trying to connect with Maureen. Is the email that you received from Australia is a new email, like, a latest email that you received from Australian Post?\n\nChannel 1: No. I haven't got any email from them. I just got like, I chat with them, and they told me like that. So they haven't got, like, physical scan, something like that.\n\nChannel 0: And Maureen hasn't I mean, is not yet aware with what the Australian Post\n\nChannel 1: Is\n\nChannel 0: replied\n\nChannel 1: it\n\nChannel 0: to you just\n\nChannel 1: is\n\nChannel 0: now.\n\nChannel 1: it possible to send, like, you know, the router? It's already been a month, and I I have already paid, you know, like so and I am unable to use Wi Fi. Like, there is no point of paying and waiting for, like, you know\n\nChannel 0: Yeah. Just give me one second. Let me just pull up your account because if I may ask if Maureen has already read that information from\n\nChannel 1: Yeah.\n\nChannel 0: Zanish? Yeah. She's aware of it?\n\nChannel 1: I\n\nChannel 0: Yeah.\n\nChannel 1: think I have no but I have like, I send a mail. I don't know. Like, so I so every time I'm talking with Melissa\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: so I have, like, I have sent her, like, mail and it's consult, like, of the Australian post message.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. But I haven't got any reply, like so I just rang you guys.\n\nChannel 0: So this call is about, I mean, updating Melissa and Maureen about the conversation or current conversation you have with Australian Post. Correct?\n\nChannel 1: Yeah.\n\nChannel 0: Could you yeah. Thank you so much. Please stay on the line. Hello, Sanish?\n\nChannel 1: Yes. Yep.\n\nChannel 0: Thank you so much for holding. Marina is currently engaged in a call now and advised you that she will call you in a little bit. Okay?\n\nChannel 1: Yeah. All good. Thank\n\nChannel 0: No\n\nChannel 1: you.\n\nChannel 0: worries. Thank you. Thank you so much for your time, and have a great\n\nChannel 1: Okay.\n\nChannel 0: day. Goodbye for\n\nChannel 1: You\n\nChannel 0: now.\n\nChannel 1: too. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.64,"end":2.08,"sentiment":"positive","sentiment_score":0.42702468633651736},{"text":"My name is Mary.","start":2.08,"end":3.04,"sentiment":"positive","sentiment_score":0.3548060730099678},{"text":"May I have your name, please?","start":3.04,"end":4.34,"sentiment":"neutral","sentiment_score":0.21141351759433746}],"sentiment":"neutral","sentiment_score":0.3215219219525655,"channel":0,"num_words":15,"start":0.64,"end":4.34},{"sentences":[{"text":"Yes.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.1341119110584259},{"text":"Hello, Millie.","start":5.52,"end":6.16,"sentiment":"neutral","sentiment_score":0.23844009637832642},{"text":"How are you today?","start":6.16,"end":7.06,"sentiment":"neutral","sentiment_score":0.3276248052716255}],"sentiment":"neutral","sentiment_score":0.27449876070022583,"channel":1,"num_words":7,"start":5.2799997,"end":7.06},{"sentences":[{"text":"I'm 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The representative asks for the customer's name and connects them to another representative who confirms that the carrier has not received the router. The customer is transferred to another representative who is on a call to update the customer on their conversation with Australian Post."},"intents":{"segments":[{"text":"If I may ask if you're able to I know that you've been able to connect with the the carrier.","start_word":97,"end_word":116,"intents":[{"intent":"Connect with carrier","confidence_score":0.1735945}]},{"text":"I'll go Yeah. ahead and transfer you to her. Please stay on the line, and I'll get back to you. Okay? Yeah. Sure.","start_word":286,"end_word":308,"intents":[{"intent":"Transfer call","confidence_score":0.22691016}]},{"text":"I'm still trying to connect with Maureen. Is the email that you received from Australia is a new email, like, a latest email that you received from Australian Post?","start_word":316,"end_word":344,"intents":[{"intent":"Connect with mauriceen","confidence_score":0.40865222}]},{"text":"But I haven't got any reply, like so I just rang you guys. So this call is about, I mean, updating Melissa and Maureen about the conversation or current conversation you have with Australian Post. Correct? Yeah.","start_word":526,"end_word":562,"intents":[{"intent":"Request update on mauriceen's conversation","confidence_score":0.002314892}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4052733778953552},{"text":"May I have your name, please? Yes. Hello, Millie. How are you today?","start_word":9,"end_word":21,"sentiment":"neutral","sentiment_score":0.2433319091796875},{"text":"I'm doing great. Thank you so much for asking. How are you today? I'm good. Thank you.","start_word":22,"end_word":38,"sentiment":"positive","sentiment_score":0.5353366136550903},{"text":"So, actually so I'm calling, like, because like, I ordered a router a month ago, but I haven't got it. Mhmm. Oh, I'm actually I mean, may I know who am I speaking with? I just wanna make sure that I'll be speaking So with the I'm same person. just Spanish Hello, Sanesh. route. Yeah. I know right. If I may ask if you're able to I know that you've been able to connect with the the carrier. I also talk or spoke with our tech support team, and they confirmed that they also filed a ticket But when with I the talk, carrier. like but when I talk with Australian Post, they said, like, so they haven't got, like, you know, the physical, something like that? The physical scanner? Alright. You'd I mean, when you talked to the Australian Post, they said that they did not receive any router? No. So there is, like so one second. What they said to me is so they said, like, the center has only notified us by an electronic manifest that they intend to launch the parcel within our network, That the shipping information can scan that you can see your current physical scan of the parcel, however, and thus in electronic submission by the sender. We currently don't have item in our system. Were you able to spoke with Maureen? She's one of our tech support. Yeah. So can you please connect Yeah. me to her? Yeah. Sure. I'll go Yeah. ahead and transfer you to her. Please stay on the line, and I'll get back to you. Okay? Yeah. Sure. Thank you. Hello, Zanish? Hello? Yeah. I'm still trying to connect with Maureen. Is the email that you received from Australia is a new email, like, a latest email that you received from Australian Post? No. I haven't got any email from them. I just got like, I chat with them, and they told me like that. So they haven't got, like, physical scan, something like that. And Maureen hasn't I mean, is not yet aware with what the Australian Post Is replied it to you just is now. it possible to send, like, you know, the router? It's already been a month, and I I have already paid, you know, like so and I am unable to use Wi Fi. Like, there is no point of paying and waiting for, like, you know Yeah. Just give me one second. Let me just pull up your account because if I may ask if Maureen has already read that information from Yeah. Zanish? Yeah. She's aware of it? I Yeah. think I have no but I have like, I send a mail. I don't know. Like, so I so every time I'm talking with Melissa Mhmm. Okay. so I have, like, I have sent her, like, mail and it's consult, like, of the Australian post message. Mhmm. Yeah. But I haven't got any reply, like so I just rang you guys. So this call is about, I mean, updating Melissa and Maureen about the conversation or current conversation you have with Australian Post. Correct? Yeah. Could you yeah. Thank you so much. Please stay on the line. Hello, Sanish? Yes. Yep. Thank you so much for holding. Marina is currently engaged in a call now and advised you that she will call you in a little bit. Okay? Yeah. All good. Thank No you. worries. Thank you.","start_word":39,"end_word":614,"sentiment":"neutral","sentiment_score":-0.056600097411622606},{"text":"Thank you so much for your time, and have a great Okay.","start_word":615,"end_word":626,"sentiment":"positive","sentiment_score":0.5154724717140198},{"text":"day. Goodbye for You now. too.","start_word":627,"end_word":632,"sentiment":"neutral","sentiment_score":0.17857922613620758},{"text":"Thank you.","start_word":633,"end_word":634,"sentiment":"positive","sentiment_score":0.7652295827865601}],"average":{"sentiment":"neutral","sentiment_score":-0.011010646289659951}}}}