{"metadata":{"transaction_key":"deprecated","request_id":"019dd697-129f-7282-9690-d6d58105f706","sha256":"30d7d5e6fe1b5af2b2b1d6b63991164e2c46d8154ec5d20aef73dc67615245bc","created":"2026-04-29T00:15:19.373Z","duration":11.807938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":34},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Sorry. Tracy is unable to take your call. Please leave your name and phone number, and we'll call you back as soon as possible. At the tone","confidence":1.0,"words":[{"word":"sorry","start":1.04,"end":1.54,"confidence":0.80249023,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.5754407644271851},{"word":"tracy","start":1.68,"end":2.1799998,"confidence":0.97265625,"punctuated_word":"Tracy","sentiment":"negative","sentiment_score":-0.7336723208427429},{"word":"is","start":2.24,"end":2.3999999,"confidence":0.99902344,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7746181488037109},{"word":"unable","start":2.3999999,"end":2.8,"confidence":1.0,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.7897061109542847},{"word":"to","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.813139796257019},{"word":"take","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8274815082550049},{"word":"your","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8077613711357117},{"word":"call","start":3.36,"end":3.86,"confidence":1.0,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.7629626393318176},{"word":"please","start":4.3199997,"end":4.72,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5565252900123596},{"word":"leave","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.4162885844707489},{"word":"your","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3966768682003021},{"word":"name","start":5.12,"end":5.3599997,"confidence":1.0,"punctuated_word":"name","sentiment":"negative","sentiment_score":-0.4289284348487854},{"word":"and","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4300978481769562},{"word":"phone","start":5.52,"end":5.8399997,"confidence":1.0,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.34210607409477234},{"word":"number","start":5.8399997,"end":6.3399997,"confidence":0.9863281,"punctuated_word":"number,","sentiment":"negative","sentiment_score":-0.35300594568252563},{"word":"and","start":6.48,"end":6.64,"confidence":0.99902344,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.401675820350647},{"word":"we'll","start":6.64,"end":6.8799996,"confidence":0.9995117,"punctuated_word":"we'll","sentiment":"negative","sentiment_score":-0.4261450171470642},{"word":"call","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.39210885763168335},{"word":"you","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.45980316400527954},{"word":"back","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"back","sentiment":"negative","sentiment_score":-0.3444194793701172},{"word":"as","start":7.44,"end":7.6,"confidence":0.99902344,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.3738899230957031},{"word":"soon","start":7.6,"end":7.8399997,"confidence":1.0,"punctuated_word":"soon","sentiment":"negative","sentiment_score":-0.43959692120552063},{"word":"as","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.3692529201507568},{"word":"possible","start":8.0,"end":8.5,"confidence":0.9995117,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.3322787880897522},{"word":"at","start":10.88,"end":11.12,"confidence":0.9951172,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.1732633411884308},{"word":"the","start":11.12,"end":11.28,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13546913862228394},{"word":"tone","start":11.28,"end":11.78,"confidence":0.9941406,"punctuated_word":"tone","sentiment":"neutral","sentiment_score":-0.09187909960746764}],"paragraphs":{"transcript":"\nSorry. Tracy is unable to take your call. Please leave your name and phone number, and we'll call you back as soon as possible. At the tone","paragraphs":[{"sentences":[{"text":"Sorry.","start":1.04,"end":1.54,"sentiment":"negative","sentiment_score":-0.5754407644271851},{"text":"Tracy is unable to take your call.","start":1.68,"end":3.86,"sentiment":"negative","sentiment_score":-0.787048842225756},{"text":"Please leave your name and phone number, and we'll call you back as soon as possible.","start":4.3199997,"end":8.5,"sentiment":"negative","sentiment_score":-0.4039249960333109},{"text":"At the tone","start":10.88,"end":11.78,"sentiment":"neutral","sentiment_score":-0.13353719313939413}],"sentiment":"negative","sentiment_score":-0.4795627472577272,"num_words":27,"start":1.04,"end":11.78}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Sorry. Tracy is unable to take your call. Please leave your name and phone number, and we'll call you back as soon as possible. At the tone","paragraphs":[{"sentences":[{"text":"Sorry.","start":1.04,"end":1.54,"sentiment":"negative","sentiment_score":-0.5754407644271851},{"text":"Tracy is unable to take your call.","start":1.68,"end":3.86,"sentiment":"negative","sentiment_score":-0.787048842225756},{"text":"Please leave your name and phone number, and we'll call you back as soon as possible.","start":4.3199997,"end":8.5,"sentiment":"negative","sentiment_score":-0.4039249960333109},{"text":"At the tone","start":10.88,"end":11.78,"sentiment":"neutral","sentiment_score":-0.13353719313939413}],"sentiment":"negative","sentiment_score":-0.4795627472577272,"channel":1,"num_words":27,"start":1.04,"end":11.78}]},"summary":{"result":"success","short":"Sorry. Tracy is unable to take your call. Please leave your name and phone number, and we'll call you back as soon as possible. At the tone"},"intents":{"segments":[{"text":"Please leave your name and phone number, and we'll call you back as soon as possible.","start_word":8,"end_word":23,"intents":[{"intent":"Leave message","confidence_score":0.15980206}]}]},"sentiments":{"segments":[{"text":"Sorry. Tracy is unable to take your call. Please leave your name and phone number, and we'll call you back as soon as possible.","start_word":0,"end_word":23,"sentiment":"negative","sentiment_score":-0.5230085849761963},{"text":"At the tone","start_word":24,"end_word":26,"sentiment":"neutral","sentiment_score":-0.15940946340560913}],"average":{"sentiment":"negative","sentiment_score":-0.4909262937657974}}}}