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It is. Is that what I've come up with? What do you mean? Oh, that come through.\n\nYes. Unfortunately yes. I am in Elmore as David, which is quite yeah. Just keeps everyone on the toes, really. I wanted to ask you about the spreadsheet.\n\nCouple of things. So am I right in thinking at the bottom of that spreadsheet, you put in all the reassessments? And I just wanted to check then the admission date that you've got because it's on the February 18. Was that the date the reassessment was backdated to? Yeah.\n\nOkay. So for the likes of Rita Youmans, February 18. So she's been discharged on the February 18, then effectively readmitted under class 12. Okay. No.\n\nThat's alright. That's good. I just wanted to double check that. Thank you. Yeah.\n\nYou alright. And you've got who? Who needs to be done? Which residents need an agreement? No.\n\nSo sorry. So in in initially, we're only gonna do people who were admitted on or after the November 1. Yes. Okay. Okay.\n\nYeah. Good. Alrighty. 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Since when was your name David? I didn't know that. I was because did you see the note I wrote? Because I was almost gonna send that form to approval to Deb because I was like, Mike isn't here. The roster amendment form. It came through Elmo. Yes. Correct. That's the yes. Correct. So that's the date it is requested, and that's the date that Anak backdated to. Correct. All good. No worries. Oh, I'm I've also I've made a spreadsheet for the all the wings and for the service and the health agreements with the tracker. What do you mean? Oh, well, all of them need the health agreement, but I've still so I've got a I've set the date. I think there's, like, there's about fifteen. So I've set the date as so you can change the date, and then it tells you when it's due. So if I just put the first of November after the first of Yeah. Yeah. So I've put that I've made it so that I can put that date at the top, and then it will let me know which ones are due from that date. Does that make sense? 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Since when was your name David? I didn't know that. I was because did you see the note I wrote? Because I was almost gonna send that form to approval to Deb because I was like, Mike isn't here.\n\nThe roster amendment form. It came through Elmo. Yes. Correct. That's the yes.\n\nCorrect. So that's the date it is requested, and that's the date that Anak backdated to. Correct. All good. No worries.\n\nOh, I'm I've also I've made a spreadsheet for the all the wings and for the service and the health agreements with the tracker. What do you mean? Oh, well, all of them need the health agreement, but I've still so I've got a I've set the date. I think there's, like, there's about fifteen. So I've set the date as so you can change the date, and then it tells you when it's due.\n\nSo if I just put the first of November after the first of Yeah. Yeah. So I've put that I've made it so that I can put that date at the top, and then it will let me know which ones are due from that date. Does that make sense? Yeah.\n\nYeah. Nobody is. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.009780589491128922},{"text":"Since when was your name David?","start":2.72,"end":4.26,"sentiment":"neutral","sentiment_score":0.008674204116687179},{"text":"I didn't know that.","start":6.3199997,"end":7.44,"sentiment":"neutral","sentiment_score":-0.009676838992163539},{"text":"I was because did you see the note I wrote?","start":7.44,"end":9.28,"sentiment":"neutral","sentiment_score":-0.007929967157542706},{"text":"Because I was almost gonna send that form to approval to Deb because I was like, Mike isn't here.","start":9.28,"end":14.179999,"sentiment":"neutral","sentiment_score":-0.0351655519518413}],"sentiment":"neutral","sentiment_score":-0.01810816751094535,"num_words":40,"start":2.1599998,"end":14.179999},{"sentences":[{"text":"The roster amendment form.","start":17.205,"end":18.744999,"sentiment":"neutral","sentiment_score":-0.017699487507343292},{"text":"It came through Elmo.","start":21.525,"end":22.825,"sentiment":"negative","sentiment_score":-0.40329305082559586},{"text":"Yes.","start":30.59,"end":31.09,"sentiment":"neutral","sentiment_score":0.03653127700090408},{"text":"Correct.","start":43.835,"end":44.335,"sentiment":"neutral","sentiment_score":0.04630785435438156},{"text":"That's the yes.","start":50.715,"end":53.195,"sentiment":"neutral","sentiment_score":0.01130185710887114}],"sentiment":"neutral","sentiment_score":-0.12055580389614289,"num_words":13,"start":17.205,"end":53.195},{"sentences":[{"text":"Correct.","start":53.195,"end":53.675,"sentiment":"neutral","sentiment_score":0.08313697576522827},{"text":"So that's the date it is requested, and that's the date that Anak backdated to.","start":53.675,"end":59.67,"sentiment":"neutral","sentiment_score":0.06607502202192943},{"text":"Correct.","start":69.89,"end":70.39,"sentiment":"neutral","sentiment_score":0.11314629763364792},{"text":"All good.","start":74.564995,"end":75.225,"sentiment":"positive","sentiment_score":0.6835716366767883},{"text":"No worries.","start":76.725,"end":77.365,"sentiment":"neutral","sentiment_score":0.15752898156642914}],"sentiment":"neutral","sentiment_score":0.13664808762925013,"num_words":21,"start":53.195,"end":77.365},{"sentences":[{"text":"Oh, I'm I've also I've made a spreadsheet for the all the wings and for the service and the health agreements with the tracker.","start":77.365,"end":86.74,"sentiment":"neutral","sentiment_score":0.05029280483722687},{"text":"What do you mean?","start":89.6,"end":90.58,"sentiment":"neutral","sentiment_score":-0.011562839848920703},{"text":"Oh, well, all of them need the health agreement, but I've still so I've got a I've set the date.","start":93.28,"end":98.4,"sentiment":"neutral","sentiment_score":-0.00009014520328491935},{"text":"I think there's, like, there's about fifteen.","start":98.4,"end":100.42,"sentiment":"neutral","sentiment_score":0.008638224564492702},{"text":"So I've set the date as so you can change the date, and then it tells you when it's due.","start":100.545,"end":105.365,"sentiment":"neutral","sentiment_score":0.02531887888908386}],"sentiment":"neutral","sentiment_score":0.023010909364869197,"num_words":75,"start":77.365,"end":105.365},{"sentences":[{"text":"So if I just put the first of November after the first of Yeah.","start":105.585,"end":113.939995,"sentiment":"neutral","sentiment_score":-0.033803465377007215},{"text":"Yeah.","start":113.939995,"end":114.18,"sentiment":"neutral","sentiment_score":0.03944757208228111},{"text":"So I've put that I've made it so that I can put that date at the top, and then it will let me know which ones are due from that date.","start":114.18,"end":122.18,"sentiment":"neutral","sentiment_score":0.05717078830686308},{"text":"Does that make sense?","start":122.18,"end":123.159996,"sentiment":"neutral","sentiment_score":0.023043179884552956},{"text":"Yeah.","start":124.659996,"end":124.979996,"sentiment":"neutral","sentiment_score":0.1462472677230835}],"sentiment":"neutral","sentiment_score":0.030919872187808447,"num_words":51,"start":105.585,"end":124.979996},{"sentences":[{"text":"Yeah.","start":124.979996,"end":125.479996,"sentiment":"neutral","sentiment_score":0.14481121301651},{"text":"Nobody is.","start":128.93288,"end":129.91287,"sentiment":"neutral","sentiment_score":0.1002398431301117},{"text":"Bye.","start":131.33287,"end":131.83287,"sentiment":"neutral","sentiment_score":-0.08674871176481247}],"sentiment":"neutral","sentiment_score":0.06463554687798023,"num_words":4,"start":124.979996,"end":131.83287}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hello. Since when was your name David?\n\nChannel 0: It is. Is that what I've\n\nChannel 1: I\n\nChannel 0: come up\n\nChannel 1: didn't\n\nChannel 0: with?\n\nChannel 1: know that. I was because did you see the note I wrote? Because I was almost gonna send that form to approval to Deb because I was like, Mike isn't here.\n\nChannel 0: What do you mean?\n\nChannel 1: The roster amendment form.\n\nChannel 0: Oh, that come through. Yes.\n\nChannel 1: It came\n\nChannel 0: Unfortunately\n\nChannel 1: through Elmo.\n\nChannel 0: yes. I am in Elmore as David, which is quite yeah. Just keeps everyone on the toes, really.\n\nChannel 1: Yes.\n\nChannel 0: I wanted to ask you about the spreadsheet. Couple of things. So am I right in thinking at the bottom of that spreadsheet, you put in all the reassessments?\n\nChannel 1: Correct.\n\nChannel 0: And I just wanted to check then the admission date that you've got because it's on the February 18. Was that the date the\n\nChannel 1: That's\n\nChannel 0: reassessment\n\nChannel 1: the\n\nChannel 0: was backdated to?\n\nChannel 1: yes. Correct. So that's the date it is requested, and that's the date that Anak backdated\n\nChannel 0: Yeah.\n\nChannel 1: to.\n\nChannel 0: Okay. So for the likes of Rita Youmans, February 18. So she's been discharged on the February 18, then effectively readmitted under class 12.\n\nChannel 1: Correct.\n\nChannel 0: Okay. No. That's alright. That's good. I just wanted to double check that.\n\nChannel 1: All good.\n\nChannel 0: Thank you.\n\nChannel 1: No worries. Oh,\n\nChannel 0: Yeah.\n\nChannel 1: I'm\n\nChannel 0: You\n\nChannel 1: I've also I've made a spreadsheet for the all the wings and for the service and the health agreements\n\nChannel 0: alright. And\n\nChannel 1: with\n\nChannel 0: you've\n\nChannel 1: the tracker.\n\nChannel 0: got who? Who needs to be done?\n\nChannel 1: What do you mean?\n\nChannel 0: Which residents need an\n\nChannel 1: Oh, well, all of them need the health agreement, but I've still so I've got a\n\nChannel 0: agreement?\n\nChannel 1: I've set the date. I think there's, like, there's about fifteen. So I've set the date as so you can change the date, and then it tells you when it's due. So if\n\nChannel 0: No.\n\nChannel 1: I just\n\nChannel 0: So\n\nChannel 1: put the\n\nChannel 0: sorry.\n\nChannel 1: first\n\nChannel 0: So\n\nChannel 1: of\n\nChannel 0: in\n\nChannel 1: November\n\nChannel 0: in initially, we're only gonna do people who were admitted\n\nChannel 1: after\n\nChannel 0: on\n\nChannel 1: the\n\nChannel 0: or\n\nChannel 1: first\n\nChannel 0: after\n\nChannel 1: of\n\nChannel 0: the November 1. Yes.\n\nChannel 1: Yeah. Yeah. So I've put that I've made it so that I can put that date at the top, and then it will let me know which ones are due\n\nChannel 0: Okay.\n\nChannel 1: from that date. Does that make sense?\n\nChannel 0: Okay. Yeah. Good.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Alrighty. Thank you for that.\n\nChannel 1: Nobody is.\n\nChannel 0: See you later. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.008167666383087635}],"sentiment":"neutral","sentiment_score":0.008167666383087635,"channel":0,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.009780589491128922},{"text":"Since when was your name David?","start":2.72,"end":4.26,"sentiment":"neutral","sentiment_score":0.008674204116687179}],"sentiment":"neutral","sentiment_score":0.008832259170178856,"channel":1,"num_words":7,"start":2.1599998,"end":4.26},{"sentences":[{"text":"It is.","start":5.2,"end":5.68,"sentiment":"neutral","sentiment_score":0.014454035554081202},{"text":"Is that what 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They also ask about a spreadsheet for health agreements and clarify that they only need to be done on certain residents. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"Since when was your name David? It is.","start_word":2,"end_word":9,"intents":[{"intent":"Confirm name","confidence_score":0.08224787}]},{"text":"Because I was almost gonna send that form to approval to Deb because I was like, Mike isn't here. What do you mean?","start_word":31,"end_word":53,"intents":[{"intent":"Request approval","confidence_score":0.0018657426}]},{"text":"I wanted to ask you about the spreadsheet. Couple of things.","start_word":87,"end_word":97,"intents":[{"intent":"Inquire about spreadsheet","confidence_score":0.20119917}]},{"text":"And I just wanted to check then the admission date that you've got because it's on the February 18. Was that the date the That's reassessment the was backdated to? yes. Correct.","start_word":117,"end_word":148,"intents":[{"intent":"Check admission date","confidence_score":0.46358955}]},{"text":"And I just wanted to check then the admission date that you've got because it's on the February 18. Was that the date the That's reassessment the was backdated to? yes. Correct. So that's the date it is requested, and that's the date that Anak backdated Yeah.","start_word":117,"end_word":163,"intents":[{"intent":"Confirm date","confidence_score":0.012660471}]},{"text":"That's alright.","start_word":192,"end_word":193,"intents":[{"intent":"Confirm clarification","confidence_score":0.0026166588}]},{"text":"I'm You I've also I've made a spreadsheet for the all the wings and for the service and the health agreements alright.","start_word":211,"end_word":232,"intents":[{"intent":"Provide spreadsheet","confidence_score":0.09926892}]},{"text":"Which residents need an Oh, well, all of them need the health agreement, but I've still so I've got a agreement? 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What do you mean? The roster amendment form. Oh, that come through. Yes.","start_word":0,"end_word":62,"sentiment":"neutral","sentiment_score":-0.01526061911135912},{"text":"It came Unfortunately through Elmo.","start_word":63,"end_word":67,"sentiment":"negative","sentiment_score":-0.45394861698150635},{"text":"yes. I am in Elmore as David, which is quite yeah. Just keeps everyone on the toes, really. Yes. I wanted to ask you about the spreadsheet. Couple of things. So am I right in thinking at the bottom of that spreadsheet, you put in all the reassessments? Correct. And I just wanted to check then the admission date that you've got because it's on the February 18. Was that the date the That's reassessment the was backdated to? yes. Correct. So that's the date it is requested, and that's the date that Anak backdated Yeah. to. Okay. So for the likes of Rita Youmans, February 18. So she's been discharged on the February 18, then effectively readmitted under class 12. Correct. Okay. 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