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This is Khatin. How are you today? Actually, I have a recharge own international number from, like, my application. So mistakenly, I made a wrong recharge.\n\nSo can I spoke with them on the other one or not the same money? No. That's from other country. Yeah. Like, international card.\n\nRight. Okay. No worries. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.96,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.16894614696502686},{"text":"This is Khatin.","start":3.1999998,"end":4.08,"sentiment":"neutral","sentiment_score":0.26015246907869977},{"text":"How are you today?","start":4.08,"end":4.98,"sentiment":"positive","sentiment_score":0.38809236139059067},{"text":"Actually, I have a recharge own international number from, like, my application.","start":8.32,"end":15.924999,"sentiment":"neutral","sentiment_score":-0.09605524502694607},{"text":"So mistakenly, I made a wrong recharge.","start":16.064999,"end":19.365,"sentiment":"neutral","sentiment_score":-0.2995433062314987}],"sentiment":"neutral","sentiment_score":-0.02769233645112426,"num_words":27,"start":2.96,"end":19.365},{"sentences":[{"text":"So can I spoke with them on the other one or not the same money?","start":19.425,"end":23.445,"sentiment":"neutral","sentiment_score":-0.12813728352387746},{"text":"No.","start":29.5,"end":29.74,"sentiment":"neutral","sentiment_score":-0.19310200214385984},{"text":"That's from other country.","start":29.74,"end":31.02,"sentiment":"neutral","sentiment_score":-0.1834346018731594},{"text":"Yeah.","start":31.02,"end":31.26,"sentiment":"neutral","sentiment_score":-0.05241144821047783},{"text":"Like, international card.","start":31.26,"end":32.64,"sentiment":"neutral","sentiment_score":-0.07010857264200847}],"sentiment":"neutral","sentiment_score":-0.12965153452629843,"num_words":24,"start":19.425,"end":32.64},{"sentences":[{"text":"Right.","start":38.78,"end":39.28,"sentiment":"neutral","sentiment_score":-0.11620965600013732},{"text":"Okay.","start":41.5,"end":41.82,"sentiment":"neutral","sentiment_score":0.01595122739672661},{"text":"No worries.","start":41.82,"end":42.3,"sentiment":"neutral","sentiment_score":0.08874250948429108},{"text":"Thank you.","start":42.3,"end":43.12,"sentiment":"neutral","sentiment_score":0.29148923605680466}],"sentiment":"neutral","sentiment_score":0.11003417707979679,"num_words":6,"start":38.78,"end":43.12}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Intel accounts?\n\nChannel 1: Hi. This is Khatin. How are you today?\n\nChannel 0: Good. How are you? How can I help you?\n\nChannel 1: Actually, I have a recharge own international number from, like, my application. So mistakenly, I made a wrong recharge. So can I spoke with them on the other one or not the same money?\n\nChannel 0: Well, I'm not sure what you're talking about. Is this SIM card from Australia?\n\nChannel 1: No. That's from other country. Yeah. Like, international\n\nChannel 0: Oh,\n\nChannel 1: card.\n\nChannel 0: yeah. Well, if it's from another country, you'll need to ring up that country. We can't help you here in Australia. It's a completely\n\nChannel 1: Right.\n\nChannel 0: different different network.\n\nChannel 1: Okay. No worries. Thank you.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Intel accounts?","start":0.56,"end":1.54,"sentiment":"neutral","sentiment_score":0.020244579296559095}],"sentiment":"neutral","sentiment_score":0.020244579296559095,"channel":0,"num_words":2,"start":0.56,"end":1.54},{"sentences":[{"text":"Hi.","start":2.96,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.16894614696502686},{"text":"This is Khatin.","start":3.1999998,"end":4.08,"sentiment":"neutral","sentiment_score":0.26015246907869977},{"text":"How are you today?","start":4.08,"end":4.98,"sentiment":"positive","sentiment_score":0.38809236139059067}],"sentiment":"neutral","sentiment_score":0.3127216249704361,"channel":1,"num_words":8,"start":2.96,"end":4.98},{"sentences":[{"text":"Good.","start":5.7599998,"end":6.0,"sentiment":"positive","sentiment_score":0.5314921736717224},{"text":"How are you?","start":6.0,"end":6.3999996,"sentiment":"positive","sentiment_score":0.34582801659901935},{"text":"How can I help you?","start":6.3999996,"end":7.46,"sentiment":"neutral","sentiment_score":0.2132633000612259}],"sentiment":"neutral","sentiment_score":0.29281030264165664,"channel":0,"num_words":9,"start":5.7599998,"end":7.46},{"sentences":[{"text":"Actually, I have a recharge own international number from, like, my application.","start":8.32,"end":15.924999,"sentiment":"neutral","sentiment_score":-0.09605524502694607},{"text":"So mistakenly, I made a wrong recharge.","start":16.064999,"end":19.365,"sentiment":"neutral","sentiment_score":-0.2995433062314987},{"text":"So can I spoke with them on the other one or not the same money?","start":19.425,"end":23.445,"sentiment":"neutral","sentiment_score":-0.12813728352387746}],"sentiment":"neutral","sentiment_score":-0.15210368637652957,"channel":1,"num_words":34,"start":8.32,"end":23.445},{"sentences":[{"text":"Well, I'm not sure what you're talking about.","start":24.68,"end":26.12,"sentiment":"neutral","sentiment_score":-0.14352920558303595},{"text":"Is this SIM card from Australia?","start":26.12,"end":28.3,"sentiment":"neutral","sentiment_score":-0.08067248513301213}],"sentiment":"neutral","sentiment_score":-0.11659061110445432,"channel":0,"num_words":14,"start":24.68,"end":28.3},{"sentences":[{"text":"No.","start":29.5,"end":29.74,"sentiment":"neutral","sentiment_score":-0.19310200214385984},{"text":"That's from other country.","start":29.74,"end":31.02,"sentiment":"neutral","sentiment_score":-0.1834346018731594},{"text":"Yeah.","start":31.02,"end":31.26,"sentiment":"neutral","sentiment_score":-0.05241144821047783},{"text":"Like, international","start":31.26,"end":31.92,"sentiment":"neutral","sentiment_score":-0.051855847239494324}],"sentiment":"neutral","sentiment_score":-0.1353704440407455,"channel":1,"num_words":8,"start":29.5,"end":31.92},{"sentences":[{"text":"Oh,","start":31.64,"end":32.14,"sentiment":"neutral","sentiment_score":-0.07716210186481476}],"sentiment":"neutral","sentiment_score":-0.07716210186481476,"channel":0,"num_words":1,"start":31.64,"end":32.14},{"sentences":[{"text":"card.","start":32.14,"end":32.64,"sentiment":"neutral","sentiment_score":-0.10661402344703674}],"sentiment":"neutral","sentiment_score":-0.10661402344703674,"channel":1,"num_words":1,"start":32.14,"end":32.64},{"sentences":[{"text":"yeah.","start":32.84,"end":33.16,"sentiment":"neutral","sentiment_score":-0.09376157075166702},{"text":"Well, if it's from another country, you'll need to ring up that country.","start":33.16,"end":36.04,"sentiment":"neutral","sentiment_score":-0.2611659409908148},{"text":"We can't help you here in Australia.","start":36.04,"end":37.58,"sentiment":"negative","sentiment_score":-0.3720728542123522},{"text":"It's a completely","start":38.534874,"end":39.094875,"sentiment":"neutral","sentiment_score":-0.22550857563813528}],"sentiment":"neutral","sentiment_score":-0.28208143791804713,"channel":0,"num_words":24,"start":32.84,"end":39.094875},{"sentences":[{"text":"Right.","start":38.78,"end":39.28,"sentiment":"neutral","sentiment_score":-0.11620965600013732}],"sentiment":"neutral","sentiment_score":-0.11620965600013732,"channel":1,"num_words":1,"start":38.78,"end":39.28},{"sentences":[{"text":"different different network.","start":39.094875,"end":40.394875,"sentiment":"neutral","sentiment_score":-0.11753422021865845}],"sentiment":"neutral","sentiment_score":-0.11753422021865845,"channel":0,"num_words":3,"start":39.094875,"end":40.394875},{"sentences":[{"text":"Okay.","start":41.5,"end":41.82,"sentiment":"neutral","sentiment_score":0.01595122739672661},{"text":"No worries.","start":41.82,"end":42.3,"sentiment":"neutral","sentiment_score":0.08874250948429108},{"text":"Thank you.","start":42.3,"end":43.12,"sentiment":"neutral","sentiment_score":0.29148923605680466}],"sentiment":"neutral","sentiment_score":0.1552829436957836,"channel":1,"num_words":5,"start":41.5,"end":43.12},{"sentences":[{"text":"Thank you.","start":43.014874,"end":43.494873,"sentiment":"neutral","sentiment_score":0.2657196819782257},{"text":"Bye.","start":43.494873,"end":43.994873,"sentiment":"neutral","sentiment_score":0.08809886872768402}],"sentiment":"neutral","sentiment_score":0.20651274422804514,"channel":0,"num_words":3,"start":43.014874,"end":43.994873}]},"summary":{"result":"success","short":"The customer, named booking, called to report a mistaken recharge on their international number and was transferred to the representative. The representative informed the customer that they couldn't assist them in Australia and that they needed to ring up the country on their international card. The call ended with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Actually, I have a recharge own international number from, like, my application. So mistakenly, I made a wrong recharge. So can I spoke with them on the other one or not the same money?","start_word":19,"end_word":52,"intents":[{"intent":"Verify international number","confidence_score":0.015036931},{"intent":"Clarify billing process","confidence_score":0.0024337936}]},{"text":"Is this SIM card from Australia?","start_word":61,"end_word":66,"intents":[{"intent":"Clarify sm card location","confidence_score":0.009607375},{"intent":"Clarify sm card language in australia","confidence_score":0.0000012324363}]}]},"sentiments":{"segments":[{"text":"Intel accounts? Hi. This is Khatin.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.20573757588863373},{"text":"How are you today? Good. How are you?","start_word":6,"end_word":13,"sentiment":"positive","sentiment_score":0.400265097618103},{"text":"How can I help you? Actually, I have a recharge own international number from, like, my application. So mistakenly, I made a wrong recharge. So can I spoke with them on the other one or not the same money? Well, I'm not sure what you're talking about. Is this SIM card from Australia? No. That's from other country. Yeah. Like, international Oh, card. yeah. Well, if it's from another country, you'll need to ring up that country.","start_word":14,"end_word":90,"sentiment":"neutral","sentiment_score":-0.14581935107707977},{"text":"We can't help you here in Australia.","start_word":91,"end_word":97,"sentiment":"negative","sentiment_score":-0.3754231333732605},{"text":"It's a completely Right. different different network. Okay. No worries. Thank you. Thank you. Bye.","start_word":98,"end_word":112,"sentiment":"neutral","sentiment_score":0.006397835444658995}],"average":{"sentiment":"neutral","sentiment_score":-0.0791392243666456}}}}