{"metadata":{"transaction_key":"deprecated","request_id":"019efc04-4588-7813-b9ee-9658ce0aa8de","sha256":"380d21d508e5a9c4a8a4efef70144be8b0a8be5f9ff6c27a5ed8d147b72833be","created":"2026-06-24T23:47:28.613Z","duration":166.67993,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":316,"output_tokens":73},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":356,"output_tokens":356},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":356,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. May I speak with Alan, Alan Wells? Ronald from Cloud Solution IT. Thank you. Yeah. Good morning. Alan, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful. Thank you for asking. Alan, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. The name of the company again, Alright. You Mhmm. Alright. Matt Cantarella. Alright. Got it, sir. Okay. Got it. Okay. Alright. Thank you. Alright. Bye bye. Bye bye.","confidence":0.99902344,"words":[{"word":"yeah","start":42.36,"end":42.6,"confidence":0.8703613,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10750430822372437},{"word":"good","start":42.6,"end":42.84,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.18266643583774567},{"word":"morning","start":42.84,"end":43.34,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.12546822428703308},{"word":"may","start":43.765,"end":43.885002,"confidence":0.93408203,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.06184857338666916},{"word":"i","start":43.885002,"end":44.005,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05582204833626747},{"word":"speak","start":44.005,"end":44.245003,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.04915036261081696},{"word":"with","start":44.245003,"end":44.485,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03858380019664765},{"word":"alan","start":44.485,"end":44.965,"confidence":0.5998535,"punctuated_word":"Alan,","sentiment":"neutral","sentiment_score":0.03974767401814461},{"word":"alan","start":44.965,"end":45.364998,"confidence":0.9838867,"punctuated_word":"Alan","sentiment":"neutral","sentiment_score":0.02790391445159912},{"word":"wells","start":45.364998,"end":45.864998,"confidence":0.9760742,"punctuated_word":"Wells?","sentiment":"neutral","sentiment_score":0.03885909542441368},{"word":"ronald","start":52.485,"end":52.985,"confidence":0.9667969,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.017348546534776688},{"word":"from","start":53.285,"end":53.684998,"confidence":0.9267578,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.017727652564644814},{"word":"cloud","start":53.684998,"end":54.004997,"confidence":0.6303711,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.02715989761054516},{"word":"solution","start":54.004997,"end":54.504997,"confidence":0.9589844,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.01850929483771324},{"word":"it","start":54.565,"end":55.065,"confidence":0.9875488,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.02065708115696907},{"word":"thank","start":59.88,"end":60.120003,"confidence":0.8857422,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.20617546141147616},{"word":"you","start":60.120003,"end":60.620003,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.16664369404315948},{"word":"yeah","start":91.590004,"end":91.91,"confidence":0.9289551,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09124056994915009},{"word":"good","start":91.91,"end":92.15,"confidence":0.9873047,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.23387441039085388},{"word":"morning","start":92.15,"end":92.65,"confidence":0.9580078,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.24708083271980288},{"word":"alan","start":93.19,"end":93.51,"confidence":0.8779297,"punctuated_word":"Alan,","sentiment":"neutral","sentiment_score":0.2105923742055893},{"word":"it's","start":93.51,"end":94.01,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2311726063489914},{"word":"ronald","start":94.23,"end":94.73,"confidence":0.9770508,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.17471209168434143},{"word":"from","start":95.03001,"end":95.53001,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1978425234556198},{"word":"cloud","start":95.590004,"end":96.045,"confidence":0.79833984,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.179270401597023},{"word":"solution","start":96.205,"end":96.525,"confidence":0.99121094,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.1577259749174118},{"word":"it","start":96.525,"end":97.025,"confidence":0.986084,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.14472591876983645},{"word":"how","start":97.805,"end":97.965,"confidence":0.6635742,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.21225816011428833},{"word":"are","start":97.965,"end":98.125,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.21289469301700592},{"word":"you","start":98.125,"end":98.284996,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1960816979408264},{"word":"doing","start":98.284996,"end":98.525,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.1844157725572586},{"word":"today","start":98.525,"end":99.025,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.16900977492332458},{"word":"i'm","start":101.805,"end":102.284996,"confidence":0.9851074,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.6271113753318787},{"word":"doing","start":102.284996,"end":102.685,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.6422482132911682},{"word":"wonderful","start":102.685,"end":103.185,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.6568214893341064},{"word":"thank","start":103.325,"end":103.485,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4933344721794128},{"word":"you","start":103.485,"end":103.645,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5424097180366516},{"word":"for","start":103.645,"end":103.805,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5695191025733948},{"word":"asking","start":103.805,"end":104.305,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.5176256895065308},{"word":"alan","start":105.165,"end":105.564995,"confidence":0.98535156,"punctuated_word":"Alan,","sentiment":"neutral","sentiment_score":0.04678651690483093},{"word":"i","start":105.564995,"end":105.645,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0032464414834976196},{"word":"hope","start":105.645,"end":105.884995,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.013327620923519136},{"word":"you","start":105.884995,"end":106.045,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.002861626446247101},{"word":"still","start":106.045,"end":106.545,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.004470847547054291},{"word":"remember","start":106.685,"end":107.165,"confidence":0.98291016,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.01540367677807808},{"word":"the","start":107.165,"end":107.325,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010371319949626924},{"word":"company","start":107.325,"end":107.805,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.022880569100379944},{"word":"because","start":107.805,"end":108.045,"confidence":0.78222656,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.01653175801038742},{"word":"the","start":108.045,"end":108.205,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01804805174469948},{"word":"last","start":108.205,"end":108.445,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.007861863821744919},{"word":"time","start":108.445,"end":108.685,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.029401417821645737},{"word":"that","start":108.685,"end":108.924995,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.023835714906454086},{"word":"we","start":108.924995,"end":109.244995,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04963574931025505},{"word":"touched","start":109.244995,"end":109.564995,"confidence":0.51904297,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.07131150364875793},{"word":"base","start":109.564995,"end":109.884995,"confidence":0.99902344,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.06018643081188202},{"word":"with","start":109.884995,"end":110.045,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04218650981783867},{"word":"you","start":110.045,"end":110.205,"confidence":0.98657227,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.045477427542209625},{"word":"it","start":110.205,"end":110.365,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.025179587304592133},{"word":"was","start":110.365,"end":110.845,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.008111339062452316},{"word":"september","start":110.845,"end":111.345,"confidence":0.9902344,"punctuated_word":"September","sentiment":"neutral","sentiment_score":0.025795426219701767},{"word":"of","start":111.405,"end":111.564995,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.021206296980381012},{"word":"last","start":111.564995,"end":111.78,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.024263054132461548},{"word":"year","start":111.86,"end":112.36,"confidence":0.984375,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.03311711177229881},{"word":"and","start":112.979996,"end":113.479996,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.009724151343107224},{"word":"during","start":113.619995,"end":113.94,"confidence":0.99902344,"punctuated_word":"during","sentiment":"neutral","sentiment_score":-0.0014648698270320892},{"word":"that","start":113.94,"end":114.18,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0031689628958702087},{"word":"time","start":114.18,"end":114.58,"confidence":0.99853516,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.003893600776791573},{"word":"i","start":114.58,"end":114.74,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010018069297075272},{"word":"was","start":114.74,"end":115.14,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.016177039593458176},{"word":"trying","start":115.14,"end":115.54,"confidence":0.9863281,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.004625733941793442},{"word":"to","start":115.54,"end":115.78,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004206288605928421},{"word":"arrange","start":115.78,"end":116.18,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.026241451501846313},{"word":"a","start":116.18,"end":116.34,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01774948090314865},{"word":"meeting","start":116.34,"end":116.74,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.032600902020931244},{"word":"with","start":116.74,"end":116.9,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.013876430690288544},{"word":"you","start":116.9,"end":117.22,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0412595197558403},{"word":"together","start":117.22,"end":117.7,"confidence":0.9760742,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.030460812151432037},{"word":"with","start":117.7,"end":117.94,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04898778721690178},{"word":"my","start":117.94,"end":118.18,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.05543941259384155},{"word":"cto","start":118.18,"end":118.68,"confidence":0.98583984,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.050090473145246506},{"word":"mister","start":118.82,"end":119.22,"confidence":0.9946289,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.05536748841404915},{"word":"baljit","start":119.22,"end":119.72,"confidence":0.6920166,"punctuated_word":"Baljit","sentiment":"neutral","sentiment_score":0.04743744432926178},{"word":"singh","start":119.78,"end":120.28,"confidence":0.9404297,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.033637501299381256},{"word":"to","start":120.979996,"end":121.22,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06751751899719238},{"word":"introduce","start":121.22,"end":121.72,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.06141343340277672},{"word":"our","start":121.78,"end":122.02,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0753677636384964},{"word":"company","start":122.02,"end":122.42,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.07820580899715424},{"word":"and","start":122.42,"end":122.58,"confidence":0.9863281,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.095927432179451},{"word":"our","start":122.58,"end":122.82,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06565029174089432},{"word":"services","start":122.82,"end":123.32,"confidence":0.99853516,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.021248793229460716},{"word":"the","start":124.259995,"end":124.34,"confidence":0.68115234,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.17147360742092133},{"word":"name","start":124.34,"end":124.58,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.2210635095834732},{"word":"of","start":124.58,"end":124.74,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.19626572728157043},{"word":"the","start":124.74,"end":124.82,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18432648479938507},{"word":"company","start":124.82,"end":125.299995,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.184826135635376},{"word":"again","start":125.299995,"end":125.799995,"confidence":0.70581055,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.2259403765201569},{"word":"alright","start":135.895,"end":136.395,"confidence":0.90356445,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.03372980281710625},{"word":"you","start":137.33499,"end":137.83499,"confidence":0.75390625,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.03795089572668075},{"word":"mhmm","start":140.73,"end":141.23,"confidence":0.84375,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.029147516936063766},{"word":"alright","start":146.81,"end":147.31,"confidence":0.9748535,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.004192823078483343},{"word":"matt","start":150.97,"end":151.47,"confidence":0.8730469,"punctuated_word":"Matt","sentiment":"neutral","sentiment_score":-0.015654750168323517},{"word":"cantarella","start":151.53,"end":152.03,"confidence":0.68237305,"punctuated_word":"Cantarella.","sentiment":"neutral","sentiment_score":-0.004698862787336111},{"word":"alright","start":152.56999,"end":153.06999,"confidence":0.99853516,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.015625588595867157},{"word":"got","start":153.29,"end":153.53,"confidence":0.99609375,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.019350195303559303},{"word":"it","start":153.53,"end":153.69,"confidence":0.9916992,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.014681526459753512},{"word":"sir","start":153.69,"end":154.19,"confidence":0.99853516,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.0201953649520874},{"word":"okay","start":157.955,"end":158.435,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.057510457932949066},{"word":"got","start":158.435,"end":158.595,"confidence":1.0,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.08921264111995697},{"word":"it","start":158.595,"end":159.095,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.10286521911621094},{"word":"okay","start":160.915,"end":161.415,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.17085006833076477},{"word":"alright","start":163.075,"end":163.555,"confidence":0.99902344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.18384119868278503},{"word":"thank","start":163.555,"end":163.795,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.304203599691391},{"word":"you","start":163.795,"end":164.275,"confidence":0.97680664,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.276205450296402},{"word":"alright","start":164.275,"end":164.675,"confidence":0.97265625,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1387096345424652},{"word":"bye","start":164.675,"end":164.915,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.12224896252155304},{"word":"bye","start":164.915,"end":165.415,"confidence":0.9980469,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.10992463678121568},{"word":"bye","start":166.035,"end":166.275,"confidence":0.82177734,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.08195827901363373},{"word":"bye","start":166.275,"end":166.67993,"confidence":0.9909668,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.05674067139625549}],"paragraphs":{"transcript":"\nYeah. Good morning. May I speak with Alan, Alan Wells? Ronald from Cloud Solution IT. Thank you.\n\nYeah. Good morning. Alan, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful.\n\nThank you for asking. Alan, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. The name of the company again, Alright. You Mhmm.\n\nAlright. Matt Cantarella. Alright. Got it, sir. Okay.\n\nGot it. Okay. Alright. Thank you. Alright.\n\nBye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":42.36,"end":42.6,"sentiment":"neutral","sentiment_score":0.10750430822372437},{"text":"Good morning.","start":42.6,"end":43.34,"sentiment":"neutral","sentiment_score":0.15406733006238937},{"text":"May I speak with Alan, Alan Wells?","start":43.765,"end":45.864998,"sentiment":"neutral","sentiment_score":0.04455935263207981},{"text":"Ronald from Cloud Solution IT.","start":52.485,"end":55.065,"sentiment":"neutral","sentiment_score":0.020280494540929794},{"text":"Thank you.","start":59.88,"end":60.620003,"sentiment":"neutral","sentiment_score":0.1864095777273178}],"sentiment":"neutral","sentiment_score":0.07069270970190272,"num_words":17,"start":42.36,"end":60.620003},{"sentences":[{"text":"Yeah.","start":91.590004,"end":91.91,"sentiment":"neutral","sentiment_score":0.09124056994915009},{"text":"Good morning.","start":91.91,"end":92.65,"sentiment":"neutral","sentiment_score":0.24047762155532837},{"text":"Alan, it's Ronald from Cloud Solution IT.","start":93.19,"end":97.025,"sentiment":"neutral","sentiment_score":0.1851488415684019},{"text":"How are you doing today?","start":97.805,"end":99.025,"sentiment":"neutral","sentiment_score":0.19493201971054078},{"text":"I'm doing wonderful.","start":101.805,"end":103.185,"sentiment":"positive","sentiment_score":0.6420603593190511}],"sentiment":"neutral","sentiment_score":0.2649488266971376,"num_words":18,"start":91.590004,"end":103.185},{"sentences":[{"text":"Thank you for asking.","start":103.325,"end":104.305,"sentiment":"positive","sentiment_score":0.5307222455739975},{"text":"Alan, I hope you still remember the company because the last time that we touched base with you, it was September of last year.","start":105.165,"end":112.36,"sentiment":"neutral","sentiment_score":0.02589574425170819},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":112.979996,"end":123.32,"sentiment":"neutral","sentiment_score":0.03331110502282778},{"text":"The name of the company again, Alright.","start":124.259995,"end":136.395,"sentiment":"neutral","sentiment_score":-0.17394652057971274},{"text":"You Mhmm.","start":137.33499,"end":141.23,"sentiment":"neutral","sentiment_score":-0.03354920633137226}],"sentiment":"neutral","sentiment_score":0.03686035348800942,"num_words":64,"start":103.325,"end":141.23},{"sentences":[{"text":"Alright.","start":146.81,"end":147.31,"sentiment":"neutral","sentiment_score":-0.004192823078483343},{"text":"Matt Cantarella.","start":150.97,"end":152.03,"sentiment":"neutral","sentiment_score":-0.010176806477829814},{"text":"Alright.","start":152.56999,"end":153.06999,"sentiment":"neutral","sentiment_score":0.015625588595867157},{"text":"Got it, sir.","start":153.29,"end":154.19,"sentiment":"neutral","sentiment_score":0.018075695571800072},{"text":"Okay.","start":157.955,"end":158.435,"sentiment":"neutral","sentiment_score":0.057510457932949066}],"sentiment":"neutral","sentiment_score":0.012852087151259184,"num_words":8,"start":146.81,"end":158.435},{"sentences":[{"text":"Got it.","start":158.435,"end":159.095,"sentiment":"neutral","sentiment_score":0.09603893011808395},{"text":"Okay.","start":160.915,"end":161.415,"sentiment":"neutral","sentiment_score":0.17085006833076477},{"text":"Alright.","start":163.075,"end":163.555,"sentiment":"neutral","sentiment_score":0.18384119868278503},{"text":"Thank you.","start":163.555,"end":164.275,"sentiment":"neutral","sentiment_score":0.2902045249938965},{"text":"Alright.","start":164.275,"end":164.675,"sentiment":"neutral","sentiment_score":0.1387096345424652}],"sentiment":"neutral","sentiment_score":0.18084111596856797,"num_words":7,"start":158.435,"end":164.675},{"sentences":[{"text":"Bye bye.","start":164.675,"end":165.415,"sentiment":"neutral","sentiment_score":0.11608679965138435},{"text":"Bye bye.","start":166.035,"end":166.67993,"sentiment":"neutral","sentiment_score":0.06934947520494461}],"sentiment":"neutral","sentiment_score":0.09271813742816448,"num_words":4,"start":164.675,"end":166.67993}]}}]},{"alternatives":[{"transcript":"Thank you for calling the FKG Group. All of our operators are attending to other calls. Please hold, and we will be with you shortly. Good morning. Welcome to FKG Group. This is Shannon. Yeah. Sure. I'll see if I can pop you through. Can I ask who I'm speaking with? Okay. I'll transfer you now. Hello. Alan speaking. Yeah. Good. How are you? I I don't really I don't really have any I I don't work for the corporate IT team. I work for one of the one of the business units as a IT project manager for managing specific software applications. So the person you wanna talk to is Matt Cantabrella. Yeah. Yeah. He's the he's the head of IT. Very good. Thanks. Bye.","confidence":0.9970703,"words":[{"word":"thank","start":23.255,"end":23.494999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3969407677650452},{"word":"you","start":23.494999,"end":23.654999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3805213570594787},{"word":"for","start":23.654999,"end":23.895,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.435585618019104},{"word":"calling","start":23.895,"end":24.134998,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.3799467980861664},{"word":"the","start":24.134998,"end":24.375,"confidence":0.78466797,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3979538083076477},{"word":"fkg","start":24.375,"end":24.875,"confidence":0.9967448,"punctuated_word":"FKG","sentiment":"positive","sentiment_score":0.3432305157184601},{"word":"group","start":24.935,"end":25.435,"confidence":0.9321289,"punctuated_word":"Group.","sentiment":"positive","sentiment_score":0.45693105459213257},{"word":"all","start":25.575,"end":25.814999,"confidence":1.0,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.23886679112911224},{"word":"of","start":25.814999,"end":25.895,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.16372354328632355},{"word":"our","start":25.895,"end":26.134998,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.15750475227832794},{"word":"operators","start":26.134998,"end":26.634998,"confidence":1.0,"punctuated_word":"operators","sentiment":"neutral","sentiment_score":0.22419430315494537},{"word":"are","start":26.695,"end":26.855,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1828350126743317},{"word":"attending","start":26.855,"end":27.255,"confidence":1.0,"punctuated_word":"attending","sentiment":"neutral","sentiment_score":0.16351105272769928},{"word":"to","start":27.255,"end":27.414999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.21169379353523257},{"word":"other","start":27.414999,"end":27.654999,"confidence":0.99902344,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.14654050767421722},{"word":"calls","start":27.654999,"end":28.154999,"confidence":0.9980469,"punctuated_word":"calls.","sentiment":"neutral","sentiment_score":0.18448860943317413},{"word":"please","start":28.44,"end":28.68,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.028334319591522217},{"word":"hold","start":28.68,"end":29.0,"confidence":0.89624023,"punctuated_word":"hold,","sentiment":"neutral","sentiment_score":0.0895226001739502},{"word":"and","start":29.0,"end":29.240002,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11320449411869048},{"word":"we","start":29.240002,"end":29.400002,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10324759781360626},{"word":"will","start":29.400002,"end":29.560001,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.10664339363574982},{"word":"be","start":29.560001,"end":29.720001,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.10042428970336914},{"word":"with","start":29.720001,"end":29.880001,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07442056387662888},{"word":"you","start":29.880001,"end":30.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16589650511741638},{"word":"shortly","start":30.04,"end":30.54,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.15869566798210144},{"word":"good","start":38.84,"end":39.08,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.25699129700660706},{"word":"morning","start":39.08,"end":39.4,"confidence":0.9995117,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.21876969933509827},{"word":"welcome","start":39.4,"end":39.72,"confidence":1.0,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.22333912551403048},{"word":"to","start":39.72,"end":39.96,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18871274590492249},{"word":"fkg","start":39.96,"end":40.36,"confidence":0.99283856,"punctuated_word":"FKG","sentiment":"neutral","sentiment_score":0.13964548707008362},{"word":"group","start":40.36,"end":40.68,"confidence":0.9975586,"punctuated_word":"Group.","sentiment":"neutral","sentiment_score":0.2140413522720337},{"word":"this","start":40.68,"end":40.84,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.17414522171020508},{"word":"is","start":40.84,"end":41.0,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.17422308027744293},{"word":"shannon","start":41.0,"end":41.5,"confidence":0.9970703,"punctuated_word":"Shannon.","sentiment":"neutral","sentiment_score":0.1557588279247284},{"word":"yeah","start":48.015003,"end":48.255,"confidence":0.7644043,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.033073246479034424},{"word":"sure","start":48.255,"end":48.495003,"confidence":0.99902344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.051608286798000336},{"word":"i'll","start":48.495003,"end":48.655003,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04380061477422714},{"word":"see","start":48.655003,"end":48.815002,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.03871680051088333},{"word":"if","start":48.815002,"end":48.975002,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.040196701884269714},{"word":"i","start":48.975002,"end":49.055,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04141814261674881},{"word":"can","start":49.055,"end":49.215,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05009626224637032},{"word":"pop","start":49.215,"end":49.375,"confidence":0.9980469,"punctuated_word":"pop","sentiment":"neutral","sentiment_score":0.07923749089241028},{"word":"you","start":49.375,"end":49.535004,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0455222949385643},{"word":"through","start":49.535004,"end":49.775,"confidence":1.0,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.042329851537942886},{"word":"can","start":49.775,"end":49.935,"confidence":0.9980469,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.0036426112055778503},{"word":"i","start":49.935,"end":50.015003,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011446435004472733},{"word":"ask","start":50.015003,"end":50.175003,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.0048009902238845825},{"word":"who","start":50.175003,"end":50.335003,"confidence":0.96875,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.0023586973547935486},{"word":"i'm","start":50.335003,"end":50.495003,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0017884019762277603},{"word":"speaking","start":50.495003,"end":50.815002,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.006002872250974178},{"word":"with","start":50.815002,"end":51.315002,"confidence":1.0,"punctuated_word":"with?","sentiment":"neutral","sentiment_score":0.009819382801651956},{"word":"okay","start":57.31,"end":57.79,"confidence":0.97802734,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.028766099363565445},{"word":"i'll","start":57.79,"end":58.11,"confidence":0.7558594,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04079587757587433},{"word":"transfer","start":58.11,"end":58.59,"confidence":0.5126953,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.054503556340932846},{"word":"you","start":58.59,"end":58.670002,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03524757921695709},{"word":"now","start":58.670002,"end":59.170002,"confidence":0.99658203,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.05315392836928368},{"word":"hello","start":89.19,"end":89.43,"confidence":0.8569336,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.06537336111068726},{"word":"alan","start":89.43,"end":89.75,"confidence":0.3395996,"punctuated_word":"Alan","sentiment":"neutral","sentiment_score":0.04517098143696785},{"word":"speaking","start":89.75,"end":90.25,"confidence":0.9975586,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.05462221056222915},{"word":"yeah","start":100.225,"end":100.465,"confidence":0.9291992,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15882384777069092},{"word":"good","start":100.465,"end":100.705,"confidence":0.99560547,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.27968865633010864},{"word":"how","start":100.705,"end":100.945,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.22559840977191925},{"word":"are","start":100.945,"end":101.025,"confidence":0.99316406,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.189978688955307},{"word":"you","start":101.025,"end":101.525,"confidence":0.99609375,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2733367681503296},{"word":"i","start":124.755,"end":125.255,"confidence":0.9760742,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17260654270648956},{"word":"i","start":125.475,"end":125.555,"confidence":0.5024414,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2486054301261902},{"word":"don't","start":125.555,"end":125.875,"confidence":0.9941406,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2265642881393433},{"word":"really","start":125.875,"end":126.375,"confidence":0.9863281,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.21608227491378784},{"word":"i","start":126.755,"end":126.995,"confidence":0.9038086,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20670530200004575},{"word":"don't","start":126.995,"end":127.235,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.19123706221580505},{"word":"really","start":127.235,"end":127.555,"confidence":0.9980469,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.18495166301727295},{"word":"have","start":127.555,"end":127.795,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.17545291781425476},{"word":"any","start":127.795,"end":128.295,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.24993543326854703},{"word":"i","start":129.715,"end":129.955,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23038971424102783},{"word":"i","start":129.955,"end":130.035,"confidence":0.97314453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2131081074476242},{"word":"don't","start":130.035,"end":130.355,"confidence":0.97753906,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.15353968739509585},{"word":"work","start":130.355,"end":130.675,"confidence":0.9970703,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.1781739890575409},{"word":"for","start":130.675,"end":130.995,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.24326521158218384},{"word":"the","start":130.995,"end":131.495,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2319125384092331},{"word":"corporate","start":132.275,"end":132.775,"confidence":0.97314453,"punctuated_word":"corporate","sentiment":"neutral","sentiment_score":-0.2052202820777893},{"word":"it","start":132.995,"end":133.395,"confidence":0.99609375,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.2333575040102005},{"word":"team","start":133.395,"end":133.895,"confidence":0.99609375,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.23791512846946716},{"word":"i","start":137.33,"end":137.49,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03177698701620102},{"word":"work","start":137.49,"end":137.73,"confidence":0.83935547,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.03138020262122154},{"word":"for","start":137.73,"end":138.05,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03767997771501541},{"word":"one","start":138.05,"end":138.29,"confidence":0.95703125,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.01966268755495548},{"word":"of","start":138.29,"end":138.45,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.026659660041332245},{"word":"the","start":138.45,"end":138.69,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.023171598091721535},{"word":"one","start":138.69,"end":138.93,"confidence":0.9770508,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.02175161801278591},{"word":"of","start":138.93,"end":139.01,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.028658149763941765},{"word":"the","start":139.01,"end":139.17,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02195139601826668},{"word":"business","start":139.17,"end":139.49,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.025156976655125615},{"word":"units","start":139.49,"end":139.99,"confidence":0.91845703,"punctuated_word":"units","sentiment":"neutral","sentiment_score":-0.027369720861315727},{"word":"as","start":140.29,"end":140.61,"confidence":0.9838867,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.01922496221959591},{"word":"a","start":140.61,"end":140.77,"confidence":0.8232422,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02145889773964882},{"word":"it","start":140.77,"end":141.09,"confidence":0.99609375,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.04615950584411621},{"word":"project","start":141.09,"end":141.41,"confidence":0.9951172,"punctuated_word":"project","sentiment":"neutral","sentiment_score":-0.05557456612586975},{"word":"manager","start":141.41,"end":141.91,"confidence":1.0,"punctuated_word":"manager","sentiment":"neutral","sentiment_score":-0.04894386976957321},{"word":"for","start":141.97,"end":142.47,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.039523739367723465},{"word":"managing","start":143.01,"end":143.51,"confidence":0.9980469,"punctuated_word":"managing","sentiment":"neutral","sentiment_score":-0.03436216711997986},{"word":"specific","start":143.65,"end":144.15,"confidence":0.99902344,"punctuated_word":"specific","sentiment":"neutral","sentiment_score":-0.04013730585575104},{"word":"software","start":144.45,"end":144.95,"confidence":1.0,"punctuated_word":"software","sentiment":"neutral","sentiment_score":-0.030671890825033188},{"word":"applications","start":145.09,"end":145.59,"confidence":0.87841797,"punctuated_word":"applications.","sentiment":"neutral","sentiment_score":-0.033793866634368896},{"word":"so","start":145.81,"end":146.31,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.008563719689846039},{"word":"the","start":147.41,"end":147.65,"confidence":0.54345703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012775573879480362},{"word":"person","start":147.65,"end":147.89,"confidence":0.5722656,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.005472533404827118},{"word":"you","start":147.89,"end":148.05,"confidence":0.63916016,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.008477535098791122},{"word":"wanna","start":148.05,"end":148.37,"confidence":0.82373047,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.005454602651298046},{"word":"talk","start":148.37,"end":148.53,"confidence":0.9863281,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.004370540380477905},{"word":"to","start":148.53,"end":148.69,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.012903735041618347},{"word":"is","start":148.69,"end":148.85,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.010609578341245651},{"word":"matt","start":148.85,"end":149.09,"confidence":0.97998047,"punctuated_word":"Matt","sentiment":"neutral","sentiment_score":-0.011338578537106514},{"word":"cantabrella","start":149.09,"end":149.59,"confidence":0.72735596,"punctuated_word":"Cantabrella.","sentiment":"neutral","sentiment_score":-0.0034221340902149677},{"word":"yeah","start":153.735,"end":154.235,"confidence":0.89624023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006426838226616383},{"word":"yeah","start":154.695,"end":155.015,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0011604884639382362},{"word":"he's","start":155.015,"end":155.335,"confidence":0.9980469,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.00035680149449035525},{"word":"the","start":155.335,"end":155.735,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009182695299386978},{"word":"he's","start":155.735,"end":156.05501,"confidence":0.9970703,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.0006954874843358994},{"word":"the","start":156.05501,"end":156.295,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004676744341850281},{"word":"head","start":156.295,"end":156.455,"confidence":0.99609375,"punctuated_word":"head","sentiment":"neutral","sentiment_score":0.003301098942756653},{"word":"of","start":156.455,"end":156.695,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.007673729211091995},{"word":"it","start":156.695,"end":157.195,"confidence":0.9885254,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.003107583150267601},{"word":"very","start":160.535,"end":160.77501,"confidence":0.36499023,"punctuated_word":"Very","sentiment":"neutral","sentiment_score":0.2583783268928528},{"word":"good","start":160.77501,"end":161.27501,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.22537240386009216},{"word":"thanks","start":161.975,"end":162.475,"confidence":0.99365234,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.2687695622444153},{"word":"bye","start":165.015,"end":165.515,"confidence":0.96899414,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.0956602543592453}],"paragraphs":{"transcript":"\nThank you for calling the FKG Group. All of our operators are attending to other calls. Please hold, and we will be with you shortly. Good morning. Welcome to FKG Group.\n\nThis is Shannon. Yeah. Sure. I'll see if I can pop you through. Can I ask who I'm speaking with?\n\nOkay. I'll transfer you now. Hello. Alan speaking. Yeah.\n\nGood. How are you? I I don't really I don't really have any I I don't work for the corporate IT team. I work for one of the one of the business units as a IT project manager for managing specific software applications. So the person you wanna talk to is Matt Cantabrella.\n\nYeah. Yeah. He's the he's the head of IT. Very good. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Thank you for calling the FKG Group.","start":23.255,"end":25.435,"sentiment":"positive","sentiment_score":0.3987299885068621},{"text":"All of our operators are attending to other calls.","start":25.575,"end":28.154999,"sentiment":"neutral","sentiment_score":0.1859287073214849},{"text":"Please hold, and we will be with you shortly.","start":28.44,"end":30.54,"sentiment":"neutral","sentiment_score":0.10448771466811498},{"text":"Good morning.","start":38.84,"end":39.4,"sentiment":"neutral","sentiment_score":0.23788049817085266},{"text":"Welcome to FKG Group.","start":39.4,"end":40.68,"sentiment":"neutral","sentiment_score":0.19143467769026756}],"sentiment":"neutral","sentiment_score":0.21439862659861963,"num_words":31,"start":23.255,"end":40.68},{"sentences":[{"text":"This is Shannon.","start":40.68,"end":41.5,"sentiment":"neutral","sentiment_score":0.1680423766374588},{"text":"Yeah.","start":48.015003,"end":48.255,"sentiment":"neutral","sentiment_score":0.033073246479034424},{"text":"Sure.","start":48.255,"end":48.495003,"sentiment":"neutral","sentiment_score":0.051608286798000336},{"text":"I'll see if I can pop you through.","start":48.495003,"end":49.775,"sentiment":"neutral","sentiment_score":0.0476647699251771},{"text":"Can I ask who I'm speaking with?","start":49.775,"end":51.315002,"sentiment":"neutral","sentiment_score":0.005020285158285073}],"sentiment":"neutral","sentiment_score":0.05026344093494117,"num_words":20,"start":40.68,"end":51.315002},{"sentences":[{"text":"Okay.","start":57.31,"end":57.79,"sentiment":"neutral","sentiment_score":0.028766099363565445},{"text":"I'll transfer you now.","start":57.79,"end":59.170002,"sentiment":"neutral","sentiment_score":0.045925235375761986},{"text":"Hello.","start":89.19,"end":89.43,"sentiment":"neutral","sentiment_score":0.06537336111068726},{"text":"Alan speaking.","start":89.43,"end":90.25,"sentiment":"neutral","sentiment_score":0.0498965959995985},{"text":"Yeah.","start":100.225,"end":100.465,"sentiment":"neutral","sentiment_score":0.15882384777069092}],"sentiment":"neutral","sentiment_score":0.059606382416354284,"num_words":9,"start":57.31,"end":100.465},{"sentences":[{"text":"Good.","start":100.465,"end":100.705,"sentiment":"neutral","sentiment_score":0.27968865633010864},{"text":"How are you?","start":100.705,"end":101.525,"sentiment":"neutral","sentiment_score":0.22963795562585196},{"text":"I I don't really I don't really have any I I don't work for the corporate IT team.","start":124.755,"end":133.895,"sentiment":"neutral","sentiment_score":-0.21105683760510552},{"text":"I work for one of the one of the business units as a IT project manager for managing specific software applications.","start":137.33,"end":145.59,"sentiment":"neutral","sentiment_score":-0.03166998789778778},{"text":"So the person you wanna talk to is Matt Cantabrella.","start":145.81,"end":149.59,"sentiment":"neutral","sentiment_score":-0.008338853111490607}],"sentiment":"neutral","sentiment_score":-0.06752601567269215,"num_words":53,"start":100.465,"end":149.59},{"sentences":[{"text":"Yeah.","start":153.735,"end":154.235,"sentiment":"neutral","sentiment_score":0.006426838226616383},{"text":"Yeah.","start":154.695,"end":155.015,"sentiment":"neutral","sentiment_score":0.0011604884639382362},{"text":"He's the he's the head of IT.","start":155.015,"end":157.195,"sentiment":"neutral","sentiment_score":-0.002310967962590179},{"text":"Very good.","start":160.535,"end":161.27501,"sentiment":"neutral","sentiment_score":0.24187536537647247},{"text":"Thanks.","start":161.975,"end":162.475,"sentiment":"neutral","sentiment_score":0.2687695622444153}],"sentiment":"neutral","sentiment_score":0.0619942369958153,"num_words":12,"start":153.735,"end":162.475},{"sentences":[{"text":"Bye.","start":165.015,"end":165.515,"sentiment":"neutral","sentiment_score":0.0956602543592453}],"sentiment":"neutral","sentiment_score":0.0956602543592453,"num_words":1,"start":165.015,"end":165.515}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling the FKG Group. All of our operators are attending to other calls. Please hold, and we will be with you shortly. Good morning. Welcome to FKG Group.\n\nThis is Shannon.\n\nChannel 0: Yeah. Good morning. May I speak with Alan, Alan Wells?\n\nChannel 1: Yeah. Sure. I'll see if I can pop you through. Can I ask who I'm speaking with?\n\nChannel 0: Ronald from Cloud Solution IT.\n\nChannel 1: Okay. I'll transfer you now.\n\nChannel 0: Thank you.\n\nChannel 1: Hello. Alan speaking.\n\nChannel 0: Yeah. Good morning. Alan, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. Good. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Alan, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. The name of the\n\nChannel 1: I\n\nChannel 0: company again,\n\nChannel 1: I don't really I don't really have any I I don't work for the corporate IT team.\n\nChannel 0: Alright.\n\nChannel 1: I\n\nChannel 0: You\n\nChannel 1: work for one of the one of the business units as a\n\nChannel 0: Mhmm.\n\nChannel 1: IT project manager for managing specific software applications. So\n\nChannel 0: Alright.\n\nChannel 1: the person you wanna talk to is Matt Cantabrella.\n\nChannel 0: Matt Cantarella. Alright. Got it, sir.\n\nChannel 1: Yeah. Yeah. He's the he's the head of IT.\n\nChannel 0: Okay. Got it.\n\nChannel 1: Very good.\n\nChannel 0: Okay.\n\nChannel 1: Thanks.\n\nChannel 0: Alright. Thank you. Alright. Bye bye.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling the FKG Group.","start":23.255,"end":25.435,"sentiment":"positive","sentiment_score":0.3987299885068621},{"text":"All of our operators are attending to other calls.","start":25.575,"end":28.154999,"sentiment":"neutral","sentiment_score":0.1859287073214849},{"text":"Please hold, and we will be with you shortly.","start":28.44,"end":30.54,"sentiment":"neutral","sentiment_score":0.10448771466811498},{"text":"Good morning.","start":38.84,"end":39.4,"sentiment":"neutral","sentiment_score":0.23788049817085266},{"text":"Welcome to FKG Group.","start":39.4,"end":40.68,"sentiment":"neutral","sentiment_score":0.19143467769026756}],"sentiment":"neutral","sentiment_score":0.21439862659861963,"channel":1,"num_words":31,"start":23.255,"end":40.68},{"sentences":[{"text":"This is Shannon.","start":40.68,"end":41.5,"sentiment":"neutral","sentiment_score":0.1680423766374588}],"sentiment":"neutral","sentiment_score":0.1680423766374588,"channel":1,"num_words":3,"start":40.68,"end":41.5},{"sentences":[{"text":"Yeah.","start":42.36,"end":42.6,"sentiment":"neutral","sentiment_score":0.10750430822372437},{"text":"Good morning.","start":42.6,"end":43.34,"sentiment":"neutral","sentiment_score":0.15406733006238937},{"text":"May I speak with Alan, Alan Wells?","start":43.765,"end":45.864998,"sentiment":"neutral","sentiment_score":0.04455935263207981}],"sentiment":"neutral","sentiment_score":0.07275544367730617,"channel":0,"num_words":10,"start":42.36,"end":45.864998},{"sentences":[{"text":"Yeah.","start":48.015003,"end":48.255,"sentiment":"neutral","sentiment_score":0.033073246479034424},{"text":"Sure.","start":48.255,"end":48.495003,"sentiment":"neutral","sentiment_score":0.051608286798000336},{"text":"I'll see if I can pop you through.","start":48.495003,"end":49.775,"sentiment":"neutral","sentiment_score":0.0476647699251771},{"text":"Can I ask who I'm speaking with?","start":49.775,"end":51.315002,"sentiment":"neutral","sentiment_score":0.005020285158285073}],"sentiment":"neutral","sentiment_score":0.029478922869791004,"channel":1,"num_words":17,"start":48.015003,"end":51.315002},{"sentences":[{"text":"Ronald from Cloud Solution IT.","start":52.485,"end":55.065,"sentiment":"neutral","sentiment_score":0.020280494540929794}],"sentiment":"neutral","sentiment_score":0.020280494540929794,"channel":0,"num_words":5,"start":52.485,"end":55.065},{"sentences":[{"text":"Okay.","start":57.31,"end":57.79,"sentiment":"neutral","sentiment_score":0.028766099363565445},{"text":"I'll transfer you now.","start":57.79,"end":59.170002,"sentiment":"neutral","sentiment_score":0.045925235375761986}],"sentiment":"neutral","sentiment_score":0.04249340817332268,"channel":1,"num_words":5,"start":57.31,"end":59.170002},{"sentences":[{"text":"Thank you.","start":59.88,"end":60.620003,"sentiment":"neutral","sentiment_score":0.1864095777273178}],"sentiment":"neutral","sentiment_score":0.1864095777273178,"channel":0,"num_words":2,"start":59.88,"end":60.620003},{"sentences":[{"text":"Hello.","start":89.19,"end":89.43,"sentiment":"neutral","sentiment_score":0.06537336111068726},{"text":"Alan speaking.","start":89.43,"end":90.25,"sentiment":"neutral","sentiment_score":0.0498965959995985}],"sentiment":"neutral","sentiment_score":0.055055517703294754,"channel":1,"num_words":3,"start":89.19,"end":90.25},{"sentences":[{"text":"Yeah.","start":91.590004,"end":91.91,"sentiment":"neutral","sentiment_score":0.09124056994915009},{"text":"Good morning.","start":91.91,"end":92.65,"sentiment":"neutral","sentiment_score":0.24047762155532837},{"text":"Alan, it's Ronald from Cloud Solution IT.","start":93.19,"end":97.025,"sentiment":"neutral","sentiment_score":0.1851488415684019},{"text":"How are you doing today?","start":97.805,"end":99.025,"sentiment":"neutral","sentiment_score":0.19493201971054078}],"sentiment":"neutral","sentiment_score":0.18952652017275493,"channel":0,"num_words":15,"start":91.590004,"end":99.025},{"sentences":[{"text":"Yeah.","start":100.225,"end":100.465,"sentiment":"neutral","sentiment_score":0.15882384777069092},{"text":"Good.","start":100.465,"end":100.705,"sentiment":"neutral","sentiment_score":0.27968865633010864},{"text":"How are you?","start":100.705,"end":101.525,"sentiment":"neutral","sentiment_score":0.22963795562585196}],"sentiment":"neutral","sentiment_score":0.22548527419567108,"channel":1,"num_words":5,"start":100.225,"end":101.525},{"sentences":[{"text":"I'm doing wonderful.","start":101.805,"end":103.185,"sentiment":"positive","sentiment_score":0.6420603593190511},{"text":"Thank you for asking.","start":103.325,"end":104.305,"sentiment":"positive","sentiment_score":0.5307222455739975},{"text":"Alan, I hope you still remember the company because the last time that we touched base with you, it was September of last year.","start":105.165,"end":112.36,"sentiment":"neutral","sentiment_score":0.02589574425170819},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":112.979996,"end":123.32,"sentiment":"neutral","sentiment_score":0.03331110502282778},{"text":"The name of the","start":124.259995,"end":124.82,"sentiment":"neutral","sentiment_score":-0.1932823322713375}],"sentiment":"neutral","sentiment_score":0.0773683617552442,"channel":0,"num_words":62,"start":101.805,"end":124.82},{"sentences":[{"text":"I","start":124.755,"end":125.255,"sentiment":"neutral","sentiment_score":-0.17260654270648956}],"sentiment":"neutral","sentiment_score":-0.17260654270648956,"channel":1,"num_words":1,"start":124.755,"end":125.255},{"sentences":[{"text":"company again,","start":124.82,"end":125.799995,"sentiment":"neutral","sentiment_score":-0.20538325607776645}],"sentiment":"neutral","sentiment_score":-0.20538325607776645,"channel":0,"num_words":2,"start":124.82,"end":125.799995},{"sentences":[{"text":"I don't really I don't really have any I I don't work for the corporate IT team.","start":125.475,"end":133.895,"sentiment":"neutral","sentiment_score":-0.21331861965796528}],"sentiment":"neutral","sentiment_score":-0.21331861965796528,"channel":1,"num_words":17,"start":125.475,"end":133.895},{"sentences":[{"text":"Alright.","start":135.895,"end":136.395,"sentiment":"neutral","sentiment_score":-0.03372980281710625}],"sentiment":"neutral","sentiment_score":-0.03372980281710625,"channel":0,"num_words":1,"start":135.895,"end":136.395},{"sentences":[{"text":"I","start":137.33,"end":137.49,"sentiment":"neutral","sentiment_score":-0.03177698701620102}],"sentiment":"neutral","sentiment_score":-0.03177698701620102,"channel":1,"num_words":1,"start":137.33,"end":137.49},{"sentences":[{"text":"You","start":137.33499,"end":137.83499,"sentiment":"neutral","sentiment_score":-0.03795089572668075}],"sentiment":"neutral","sentiment_score":-0.03795089572668075,"channel":0,"num_words":1,"start":137.33499,"end":137.83499},{"sentences":[{"text":"work for one of the one of the business units as a","start":137.49,"end":140.77,"sentiment":"neutral","sentiment_score":-0.025343820607910555}],"sentiment":"neutral","sentiment_score":-0.025343820607910555,"channel":1,"num_words":12,"start":137.49,"end":140.77},{"sentences":[{"text":"Mhmm.","start":140.73,"end":141.23,"sentiment":"neutral","sentiment_score":-0.029147516936063766}],"sentiment":"neutral","sentiment_score":-0.029147516936063766,"channel":0,"num_words":1,"start":140.73,"end":141.23},{"sentences":[{"text":"IT project manager for managing specific software applications.","start":140.77,"end":145.59,"sentiment":"neutral","sentiment_score":-0.04114586394280195},{"text":"So","start":145.81,"end":146.31,"sentiment":"neutral","sentiment_score":-0.008563719689846039}],"sentiment":"neutral","sentiment_score":-0.037525625692473516,"channel":1,"num_words":9,"start":140.77,"end":146.31},{"sentences":[{"text":"Alright.","start":146.81,"end":147.31,"sentiment":"neutral","sentiment_score":-0.004192823078483343}],"sentiment":"neutral","sentiment_score":-0.004192823078483343,"channel":0,"num_words":1,"start":146.81,"end":147.31},{"sentences":[{"text":"the person you wanna talk to is Matt Cantabrella.","start":147.41,"end":149.59,"sentiment":"neutral","sentiment_score":-0.008313867936117781}],"sentiment":"neutral","sentiment_score":-0.008313867936117781,"channel":1,"num_words":9,"start":147.41,"end":149.59},{"sentences":[{"text":"Matt Cantarella.","start":150.97,"end":152.03,"sentiment":"neutral","sentiment_score":-0.010176806477829814},{"text":"Alright.","start":152.56999,"end":153.06999,"sentiment":"neutral","sentiment_score":0.015625588595867157},{"text":"Got it, sir.","start":153.29,"end":154.19,"sentiment":"neutral","sentiment_score":0.018075695571800072}],"sentiment":"neutral","sentiment_score":0.008249843725934625,"channel":0,"num_words":6,"start":150.97,"end":154.19},{"sentences":[{"text":"Yeah.","start":153.735,"end":154.235,"sentiment":"neutral","sentiment_score":0.006426838226616383},{"text":"Yeah.","start":154.695,"end":155.015,"sentiment":"neutral","sentiment_score":0.0011604884639382362},{"text":"He's the he's the head of IT.","start":155.015,"end":157.195,"sentiment":"neutral","sentiment_score":-0.002310967962590179}],"sentiment":"neutral","sentiment_score":-0.0009543832275085151,"channel":1,"num_words":9,"start":153.735,"end":157.195},{"sentences":[{"text":"Okay.","start":157.955,"end":158.435,"sentiment":"neutral","sentiment_score":0.057510457932949066},{"text":"Got it.","start":158.435,"end":159.095,"sentiment":"neutral","sentiment_score":0.09603893011808395}],"sentiment":"neutral","sentiment_score":0.08319610605637233,"channel":0,"num_words":3,"start":157.955,"end":159.095},{"sentences":[{"text":"Very good.","start":160.535,"end":161.27501,"sentiment":"neutral","sentiment_score":0.24187536537647247}],"sentiment":"neutral","sentiment_score":0.24187536537647247,"channel":1,"num_words":2,"start":160.535,"end":161.27501},{"sentences":[{"text":"Okay.","start":160.915,"end":161.415,"sentiment":"neutral","sentiment_score":0.17085006833076477}],"sentiment":"neutral","sentiment_score":0.17085006833076477,"channel":0,"num_words":1,"start":160.915,"end":161.415},{"sentences":[{"text":"Thanks.","start":161.975,"end":162.475,"sentiment":"neutral","sentiment_score":0.2687695622444153}],"sentiment":"neutral","sentiment_score":0.2687695622444153,"channel":1,"num_words":1,"start":161.975,"end":162.475},{"sentences":[{"text":"Alright.","start":163.075,"end":163.555,"sentiment":"neutral","sentiment_score":0.18384119868278503},{"text":"Thank you.","start":163.555,"end":164.275,"sentiment":"neutral","sentiment_score":0.2902045249938965},{"text":"Alright.","start":164.275,"end":164.675,"sentiment":"neutral","sentiment_score":0.1387096345424652},{"text":"Bye bye.","start":164.675,"end":165.415,"sentiment":"neutral","sentiment_score":0.11608679965138435}],"sentiment":"neutral","sentiment_score":0.18918891375263533,"channel":0,"num_words":6,"start":163.075,"end":165.415},{"sentences":[{"text":"Bye.","start":165.015,"end":165.515,"sentiment":"neutral","sentiment_score":0.0956602543592453}],"sentiment":"neutral","sentiment_score":0.0956602543592453,"channel":1,"num_words":1,"start":165.015,"end":165.515},{"sentences":[{"text":"Bye bye.","start":166.035,"end":166.67993,"sentiment":"neutral","sentiment_score":0.06934947520494461}],"sentiment":"neutral","sentiment_score":0.06934947520494461,"channel":0,"num_words":2,"start":166.035,"end":166.67993}]},"summary":{"result":"success","short":"A customer calls theGenerationG Group and is put on hold before being transferred to an employee named Alan. The customer, Ronald from Cloud Solution IT, asks to speak with Alan and introduces himself as part of a meeting with his CTO, Matt Cantabrella. Alan is unable to connect with the customer and is transferred to another employee named Matt Cantabrella."},"intents":{"segments":[{"text":"I'll transfer you now. Thank you.","start_word":67,"end_word":72,"intents":[{"intent":"Request transfer","confidence_score":0.00014385216}]}]},"sentiments":{"segments":[{"text":"Thank you for calling the FKG Group.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.3990301489830017},{"text":"All of our operators are attending to other calls. Please hold, and we will be with you shortly. Good morning. Welcome to FKG Group. This is Shannon. Yeah. Good morning. May I speak with Alan, Alan Wells? Yeah. Sure. I'll see if I can pop you through. Can I ask who I'm speaking with? Ronald from Cloud Solution IT. Okay. I'll transfer you now. Thank you. Hello. Alan speaking. Yeah. Good morning. Alan, it's Ronald from Cloud Solution IT. How are you doing today? Yeah. Good. How are you?","start_word":7,"end_word":95,"sentiment":"neutral","sentiment_score":0.11482396721839903},{"text":"I'm doing wonderful. Thank you for asking.","start_word":96,"end_word":102,"sentiment":"positive","sentiment_score":0.588885486125946},{"text":"Alan, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. The name of the I company again, I don't really I don't really have any I I don't work for the corporate IT team. Alright. I You work for one of the one of the business units as a Mhmm. IT project manager for managing specific software applications. So Alright. the person you wanna talk to is Matt Cantabrella. Matt Cantarella. Alright. Got it, sir. Yeah. Yeah. He's the he's the head of IT. Okay. Got it. Very good. Okay. Thanks. Alright. Thank you. Alright. Bye bye. Bye. Bye bye.","start_word":103,"end_word":243,"sentiment":"neutral","sentiment_score":-0.0027140036690980196}],"average":{"sentiment":"neutral","sentiment_score":0.06798304868548104}}}}