{"metadata":{"transaction_key":"deprecated","request_id":"019efca9-0ca7-7d21-91cf-dfe50b0a99ab","sha256":"eb6fd456b3c2a28084d32f76f959dd8ec526442d08e2c0f6802f0d5e1e59397f","created":"2026-06-25T02:43:19.009Z","duration":39.239937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":87,"output_tokens":45},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":84,"output_tokens":84},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":84,"output_tokens":20}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Calling TDG Environmental. So I can direct your call to the right place, select from one of the following options. For job bookings or callouts, press 1. For new customer inquiries, press 2. For the accounts team, press 3. For all other inquiries, press 0. The person you are trying to reach is currently unavailable. The person you are trying to reach is currently unavailable. 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TDG Environmental. So I can direct your call to the right place, select from one of the following options. For job bookings or callouts, press 1. For new customer inquiries, press 2. For the accounts team, press 3.\n\nFor all other inquiries, press 0. The person you are trying to reach is currently unavailable. The person you are trying to reach is currently unavailable. Please leave a message","paragraphs":[{"sentences":[{"text":"Calling TDG Environmental.","start":0.24,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.14170774320761362},{"text":"So I can direct your call to the right place, select from one of the following options.","start":2.96,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.22916720369282892},{"text":"For job bookings or callouts, press 1.","start":8.48,"end":11.46,"sentiment":"neutral","sentiment_score":0.07723701851708549},{"text":"For new customer inquiries, press 2.","start":12.32,"end":16.244999,"sentiment":"neutral","sentiment_score":0.05524328568329414},{"text":"For the accounts team, press 3.","start":16.244999,"end":18.744999,"sentiment":"neutral","sentiment_score":0.04244204175968965}],"sentiment":"neutral","sentiment_score":0.13968555863278034,"num_words":39,"start":0.24,"end":18.744999},{"sentences":[{"text":"For all other inquiries, press 0.","start":19.845,"end":22.505,"sentiment":"neutral","sentiment_score":0.021679160340378683},{"text":"The person you are trying to reach is currently unavailable.","start":29.33,"end":32.309998,"sentiment":"negative","sentiment_score":-0.7443991422653198},{"text":"The person you are trying to reach is currently unavailable.","start":33.41,"end":36.79,"sentiment":"negative","sentiment_score":-0.51201733648777},{"text":"Please leave a message","start":37.809998,"end":39.03,"sentiment":"negative","sentiment_score":-0.4348328560590744}],"sentiment":"negative","sentiment_score":-0.47244737499083084,"num_words":30,"start":19.845,"end":39.03}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Calling TDG Environmental. So I can direct your call to the right place, select from one of the following options. For job bookings or callouts, press 1. For new customer inquiries, press 2. For the accounts team, press 3.\n\nFor all other inquiries, press 0. The person you are trying to reach is currently unavailable. The person you are trying to reach is currently unavailable. Please leave a message","paragraphs":[{"sentences":[{"text":"Calling TDG Environmental.","start":0.24,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.14170774320761362},{"text":"So I can direct your call to the right place, select from one of the following options.","start":2.96,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.22916720369282892},{"text":"For job bookings or callouts, press 1.","start":8.48,"end":11.46,"sentiment":"neutral","sentiment_score":0.07723701851708549},{"text":"For new customer inquiries, press 2.","start":12.32,"end":16.244999,"sentiment":"neutral","sentiment_score":0.05524328568329414},{"text":"For the accounts team, press 3.","start":16.244999,"end":18.744999,"sentiment":"neutral","sentiment_score":0.04244204175968965}],"sentiment":"neutral","sentiment_score":0.13968555863278034,"channel":1,"num_words":39,"start":0.24,"end":18.744999},{"sentences":[{"text":"For all other inquiries, press 0.","start":19.845,"end":22.505,"sentiment":"neutral","sentiment_score":0.021679160340378683},{"text":"The person you are trying to reach is currently unavailable.","start":29.33,"end":32.309998,"sentiment":"negative","sentiment_score":-0.7443991422653198},{"text":"The person you are trying to reach is currently unavailable.","start":33.41,"end":36.79,"sentiment":"negative","sentiment_score":-0.51201733648777},{"text":"Please leave a message","start":37.809998,"end":39.03,"sentiment":"negative","sentiment_score":-0.4348328560590744}],"sentiment":"negative","sentiment_score":-0.47244737499083084,"channel":1,"num_words":30,"start":19.845,"end":39.03}]},"summary":{"result":"success","short":"The customer is calling G Environmental and is given options to direct their call. They can press a number for different inquiries, but the person they are trying to reach is currently unavailable and they are asked to leave a message."},"intents":{"segments":[{"text":"So I can direct your call to the right place, select from one of the following options. For job bookings or callouts, press 1. For new customer inquiries, press 2. For the accounts team, press 3. For all other inquiries, press 0. The person you are trying to reach is currently unavailable. The person you are trying to reach is currently unavailable.","start_word":3,"end_word":64,"intents":[{"intent":"Direct call","confidence_score":0.85134196},{"intent":"Direct call","confidence_score":0.087796874}]},{"text":"For job bookings or callouts, press 1. For new customer inquiries, press 2. For the accounts team, press 3. For all other inquiries, press 0. The person you are trying to reach is currently unavailable. The person you are trying to reach is currently unavailable.","start_word":20,"end_word":64,"intents":[{"intent":"Provide job bookings","confidence_score":0.06702343},{"intent":"Provide callouts","confidence_score":0.217317}]},{"text":"The person you are trying to reach is currently unavailable.","start_word":55,"end_word":64,"intents":[{"intent":"Leave message","confidence_score":0.08508648}]}]},"sentiments":{"segments":[{"text":"Calling TDG Environmental. So I can direct your call to the right place, select from one of the following options. For job bookings or callouts, press 1. For new customer inquiries, press 2. For the accounts team, press 3. For all other inquiries, press 0. The person you are trying to reach is currently unavailable.","start_word":0,"end_word":54,"sentiment":"neutral","sentiment_score":-0.019650479778647423},{"text":"The person you are trying to reach is currently unavailable. Please leave a message","start_word":55,"end_word":68,"sentiment":"negative","sentiment_score":-0.5175260901451111}],"average":{"sentiment":"neutral","sentiment_score":-0.11448392413911364}}}}