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Good afternoon. This is Maureen from Airtel tech support. Okay. I see.\n\nCan I have your full name, please, for me to check the account? Okay. So you did not press anything with the router. It just randomly went down. Mhmm.\n\nOkay. Is it okay if I put you on hold? Let me just check the account. Okay. Hang on.\n\nHello? Yeah. Thank you for waiting. Upon checking the service, there seems to be no issue with the network site, and there's no outages so far under the address. So hello?\n\nCan you hear me? Yeah. Is it okay if we full power cycle the router? This often clears out any lingering connectivity issues. Can we do a full power cycle with the router?\n\nPlease unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. Yeah. Like, turn it off.\n\nSwitch off. Yeah. Yeah. Just switch off the router. So I'll know this step in your account.\n\nAnd if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Okay. Okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.76,"sentiment":"neutral","sentiment_score":0.14043818414211273},{"text":"Good afternoon.","start":1.76,"end":2.5,"sentiment":"neutral","sentiment_score":0.31385549902915955},{"text":"This is Maureen from Airtel tech support.","start":2.56,"end":4.9,"sentiment":"neutral","sentiment_score":0.2181530467101506},{"text":"Okay.","start":22.505,"end":22.824999,"sentiment":"neutral","sentiment_score":-0.0017573647201061249},{"text":"I see.","start":22.824999,"end":23.485,"sentiment":"neutral","sentiment_score":0.00018984638154506705}],"sentiment":"neutral","sentiment_score":0.17644944901649767,"num_words":13,"start":1.36,"end":23.485},{"sentences":[{"text":"Can I have your full name, please, for me to check the 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Hi. I was just watching a movie, like, literally, like, ten minutes ago, and then all of a sudden, the Wi Fi just stopped working. It just said no Internet found, and then I checked my router box, and it's flashing red. It's under my husband's name, Adam Neshabi. Yeah. Just went down. Yes. Yep. Hello? Yep. What was that? Sorry? Okay. So unplug all of the okay. So just unplug the router. Oh, okay. So I don't have to unplug. Just switch it off? Alright. Thank you. I'll wait twenty minutes. Thank you. 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Hi. I was just watching a movie, like, literally, like, ten minutes ago, and then all of a sudden, the Wi Fi just stopped working. It just said no Internet found, and then I checked my router box, and it's flashing red. It's under my husband's name, Adam Neshabi.\n\nYeah. Just went down. Yes. Yep. Hello?\n\nYep. What was that? Sorry? Okay. So unplug all of the okay.\n\nSo just unplug the router. Oh, okay. So I don't have to unplug. Just switch it off? Alright.\n\nThank you. I'll wait twenty minutes. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":5.8399997,"end":6.16,"sentiment":"neutral","sentiment_score":0.13925397396087646},{"text":"Hi.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.033194638788700104},{"text":"I was just watching a movie, like, literally, like, ten minutes ago, and then all of a sudden, the Wi Fi just stopped working.","start":6.7999997,"end":14.695,"sentiment":"neutral","sentiment_score":-0.13667751918546855},{"text":"It just said no Internet found, and then I checked my router box, and it's flashing red.","start":14.695,"end":20.635,"sentiment":"neutral","sentiment_score":-0.27480431602281685},{"text":"It's under my husband's name, Adam Neshabi.","start":27.76,"end":30.18,"sentiment":"neutral","sentiment_score":0.0026985739823430777}],"sentiment":"neutral","sentiment_score":-0.15521190404426308,"num_words":50,"start":5.8399997,"end":30.18},{"sentences":[{"text":"Yeah.","start":39.68,"end":40.18,"sentiment":"neutral","sentiment_score":-0.14039769768714905},{"text":"Just went down.","start":40.32,"end":41.3,"sentiment":"neutral","sentiment_score":-0.12345205744107564},{"text":"Yes.","start":46.805,"end":47.305,"sentiment":"neutral","sentiment_score":0.04120007902383804},{"text":"Yep.","start":158.54001,"end":159.04001,"sentiment":"neutral","sentiment_score":0.11092301458120346},{"text":"Hello?","start":177.51,"end":178.01,"sentiment":"neutral","sentiment_score":0.05224742740392685}],"sentiment":"neutral","sentiment_score":-0.04376904985734394,"num_words":7,"start":39.68,"end":178.01},{"sentences":[{"text":"Yep.","start":181.11,"end":181.61,"sentiment":"neutral","sentiment_score":0.05198401212692261},{"text":"What was that?","start":191.03,"end":191.67,"sentiment":"neutral","sentiment_score":-0.02453129490216573},{"text":"Sorry?","start":191.67,"end":192.17,"sentiment":"neutral","sentiment_score":-0.03634682297706604},{"text":"Okay.","start":206.63,"end":206.87,"sentiment":"neutral","sentiment_score":0.010892178863286972},{"text":"So unplug all of the okay.","start":206.87,"end":212.25,"sentiment":"neutral","sentiment_score":0.022107737371698022}],"sentiment":"neutral","sentiment_score":0.00713182562806954,"num_words":12,"start":181.11,"end":212.25},{"sentences":[{"text":"So just unplug the router.","start":212.39,"end":213.93001,"sentiment":"neutral","sentiment_score":0.0026066897902637717},{"text":"Oh, okay.","start":214.79001,"end":215.37,"sentiment":"neutral","sentiment_score":0.007631019689142704},{"text":"So I don't have to unplug.","start":215.83,"end":217.27,"sentiment":"neutral","sentiment_score":-0.023426473140716553},{"text":"Just switch it off?","start":217.27,"end":218.41,"sentiment":"neutral","sentiment_score":-0.02122200559824705},{"text":"Alright.","start":235.12494,"end":235.36494,"sentiment":"neutral","sentiment_score":0.136168971657753}],"sentiment":"neutral","sentiment_score":-0.003387911180551681,"num_words":18,"start":212.39,"end":235.36494},{"sentences":[{"text":"Thank you.","start":235.36494,"end":235.84494,"sentiment":"neutral","sentiment_score":0.26210811734199524},{"text":"I'll wait twenty minutes.","start":235.84494,"end":237.06494,"sentiment":"neutral","sentiment_score":0.1522061824798584},{"text":"Thank you.","start":237.68494,"end":238.42494,"sentiment":"neutral","sentiment_score":0.27804769575595856},{"text":"Bye.","start":238.80495,"end":239.30495,"sentiment":"neutral","sentiment_score":0.24420396983623505}],"sentiment":"neutral","sentiment_score":0.21481559177239737,"num_words":9,"start":235.36494,"end":239.30495}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support.\n\nChannel 1: Yes. Hi. I was just watching a movie, like, literally, like, ten minutes ago, and then all of a sudden, the Wi Fi just stopped working. It just said no Internet found, and then I checked my router box, and it's flashing red.\n\nChannel 0: Okay. I see. Can I have your full name, please, for me to check the account?\n\nChannel 1: It's under my husband's name, Adam Neshabi.\n\nChannel 0: Okay. So you did not press anything with the router. It just randomly went down.\n\nChannel 1: Yeah. Just went\n\nChannel 0: Mhmm.\n\nChannel 1: down.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check the account.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Thank you for waiting. Upon checking the service, there seems to be no issue with the network site, and there's no outages so far under the address.\n\nChannel 1: Hello?\n\nChannel 0: So hello? Can you hear me?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Is it okay if we full power cycle the router? This often clears out any lingering connectivity issues.\n\nChannel 1: What was that? Sorry?\n\nChannel 0: Can we do a full power cycle with the router? Please unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection.\n\nChannel 1: Okay. So unplug\n\nChannel 0: Yeah.\n\nChannel 1: all of the okay. So just\n\nChannel 0: Like,\n\nChannel 1: unplug the\n\nChannel 0: turn\n\nChannel 1: router.\n\nChannel 0: it off. Switch off.\n\nChannel 1: Oh, okay.\n\nChannel 0: Yeah.\n\nChannel 1: So I don't have to unplug. Just switch it off?\n\nChannel 0: Yeah. Just switch off the router. So I'll know this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.\n\nChannel 1: Alright. Thank you. I'll wait twenty minutes.\n\nChannel 0: Okay.\n\nChannel 1: Thank\n\nChannel 0: Okay.\n\nChannel 1: you.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.76,"sentiment":"neutral","sentiment_score":0.14043818414211273},{"text":"Good afternoon.","start":1.76,"end":2.5,"sentiment":"neutral","sentiment_score":0.31385549902915955},{"text":"This is Maureen from Airtel tech support.","start":2.56,"end":4.9,"sentiment":"neutral","sentiment_score":0.2181530467101506}],"sentiment":"neutral","sentiment_score":0.22952205091714858,"channel":0,"num_words":10,"start":1.36,"end":4.9},{"sentences":[{"text":"Yes.","start":5.8399997,"end":6.16,"sentiment":"neutral","sentiment_score":0.13925397396087646},{"text":"Hi.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.033194638788700104},{"text":"I was just watching a movie, like, literally, like, ten minutes ago, and then all of a sudden, the Wi Fi 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off?","start":217.27,"end":218.41,"sentiment":"neutral","sentiment_score":-0.02122200559824705}],"sentiment":"neutral","sentiment_score":-0.02254468612372875,"channel":1,"num_words":10,"start":215.83,"end":218.41},{"sentences":[{"text":"Yeah.","start":218.89499,"end":219.39499,"sentiment":"neutral","sentiment_score":0.008250284940004349},{"text":"Just switch off the router.","start":219.61499,"end":221.47499,"sentiment":"neutral","sentiment_score":-0.0002864751964807507},{"text":"So I'll know this step in your account.","start":222.655,"end":225.055,"sentiment":"neutral","sentiment_score":0.053437558468431234},{"text":"And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.","start":225.055,"end":234.62,"sentiment":"neutral","sentiment_score":-0.07793596782016032}],"sentiment":"neutral","sentiment_score":-0.04548018215660085,"channel":0,"num_words":47,"start":218.89499,"end":234.62},{"sentences":[{"text":"Alright.","start":235.12494,"end":235.36494,"sentiment":"neutral","sentiment_score":0.136168971657753},{"text":"Thank you.","start":235.36494,"end":235.84494,"sentiment":"neutral","sentiment_score":0.26210811734199524},{"text":"I'll wait twenty minutes.","start":235.84494,"end":237.06494,"sentiment":"neutral","sentiment_score":0.1522061824798584}],"sentiment":"neutral","sentiment_score":0.18131570518016815,"channel":1,"num_words":7,"start":235.12494,"end":237.06494},{"sentences":[{"text":"Okay.","start":236.76,"end":237.26,"sentiment":"neutral","sentiment_score":0.15734006464481354}],"sentiment":"neutral","sentiment_score":0.15734006464481354,"channel":0,"num_words":1,"start":236.76,"end":237.26},{"sentences":[{"text":"Thank","start":237.68494,"end":237.92494,"sentiment":"neutral","sentiment_score":0.26836147904396057}],"sentiment":"neutral","sentiment_score":0.26836147904396057,"channel":1,"num_words":1,"start":237.68494,"end":237.92494},{"sentences":[{"text":"Okay.","start":237.72,"end":238.22,"sentiment":"neutral","sentiment_score":0.2572190761566162}],"sentiment":"neutral","sentiment_score":0.2572190761566162,"channel":0,"num_words":1,"start":237.72,"end":238.22},{"sentences":[{"text":"you.","start":237.92494,"end":238.42494,"sentiment":"neutral","sentiment_score":0.28773391246795654}],"sentiment":"neutral","sentiment_score":0.28773391246795654,"channel":1,"num_words":1,"start":237.92494,"end":238.42494},{"sentences":[{"text":"Thank you.","start":238.36,"end":239.08,"sentiment":"positive","sentiment_score":0.39789050817489624}],"sentiment":"positive","sentiment_score":0.39789050817489624,"channel":0,"num_words":2,"start":238.36,"end":239.08},{"sentences":[{"text":"Bye.","start":238.80495,"end":239.30495,"sentiment":"neutral","sentiment_score":0.24420396983623505}],"sentiment":"neutral","sentiment_score":0.24420396983623505,"channel":1,"num_words":1,"start":238.80495,"end":239.30495},{"sentences":[{"text":"Bye for now.","start":239.08,"end":240.06,"sentiment":"neutral","sentiment_score":0.14978035539388657}],"sentiment":"neutral","sentiment_score":0.14978035539388657,"channel":0,"num_words":3,"start":239.08,"end":240.06}]},"summary":{"result":"success","short":"A customer called Airtel tech support because their router stopped working after watching a movie. The representative checked the account and found no outages, so they did a full power cycle and asked the customer to check their internet connection. The representative also advised the customer to call back if the issue persists."},"intents":{"segments":[{"text":"I was just watching a movie, like, literally, like, ten minutes ago, and then all of a sudden, the Wi Fi just stopped working. It just said no Internet found, and then I checked my router box, and it's flashing red. Okay.","start_word":12,"end_word":53,"intents":[{"intent":"Troubleshoot router","confidence_score":0.27530575},{"intent":"Troubleshoot router","confidence_score":0.24954279}]},{"text":"Can I have your full name, please, for me to check the account?","start_word":56,"end_word":68,"intents":[{"intent":"Check account","confidence_score":0.16131954}]},{"text":"Is it okay if we full power cycle the router? This often clears out any lingering connectivity issues. What was that? Sorry?","start_word":155,"end_word":176,"intents":[{"intent":"Power cycle router","confidence_score":0.3130264}]},{"text":"So I'll know this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Alright.","start_word":246,"end_word":287,"intents":[{"intent":"Reschedule issue","confidence_score":0.0004886048}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. Yes. Hi. I was just watching a movie, like, literally, like, ten minutes ago, and then all of a sudden, the Wi Fi just stopped working. It just said no Internet found, and then I checked my router box, and it's flashing red. Okay. I see. Can I have your full name, please, for me to check the account? It's under my husband's name, Adam Neshabi. Okay. So you did not press anything with the router. It just randomly went down. Yeah. Just went Mhmm. down. Okay. Is it okay if I put you on hold? Let me just check the account. Yes. Okay. Hang on. Hello? Yep. Yeah.","start_word":0,"end_word":118,"sentiment":"neutral","sentiment_score":-0.06045462191104889},{"text":"Thank you for waiting.","start_word":119,"end_word":122,"sentiment":"positive","sentiment_score":0.431006520986557},{"text":"Upon checking the service, there seems to be no issue with the network site, and there's no outages so far under the address. Hello? So hello? Can you hear me? Yep. Yeah. Is it okay if we full power cycle the router? This often clears out any lingering connectivity issues. What was that? Sorry? Can we do a full power cycle with the router? Please unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. Okay. So unplug Yeah. all of the okay. So just Like, unplug the turn router. it off. Switch off. Oh, okay. Yeah. So I don't have to unplug. Just switch it off? Yeah. Just switch off the router. So I'll know this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Alright. Thank you. I'll wait twenty minutes. Okay. Thank Okay. you.","start_word":123,"end_word":297,"sentiment":"neutral","sentiment_score":0.03347949683666229},{"text":"Thank you.","start_word":298,"end_word":299,"sentiment":"positive","sentiment_score":0.3963235318660736},{"text":"Bye. Bye for now.","start_word":300,"end_word":303,"sentiment":"neutral","sentiment_score":0.20057570934295657}],"average":{"sentiment":"neutral","sentiment_score":0.0056585342302952375}}}}