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your","start":57.286938,"end":58.086937,"sentiment":"positive","sentiment_score":0.43550909757614137}],"sentiment":"positive","sentiment_score":0.4947996011802128,"channel":0,"num_words":14,"start":55.68694,"end":58.086937},{"sentences":[{"text":"You","start":58.07694,"end":58.31694,"sentiment":"neutral","sentiment_score":0.23428700864315033}],"sentiment":"neutral","sentiment_score":0.23428700864315033,"channel":1,"num_words":1,"start":58.07694,"end":58.31694},{"sentences":[{"text":"day.","start":58.086937,"end":58.246937,"sentiment":"neutral","sentiment_score":0.2562390863895416},{"text":"Goodbye.","start":58.246937,"end":58.746937,"sentiment":"neutral","sentiment_score":0.13255217671394348}],"sentiment":"neutral","sentiment_score":0.19439563155174255,"channel":0,"num_words":2,"start":58.086937,"end":58.746937},{"sentences":[{"text":"too.","start":58.31694,"end":58.81694,"sentiment":"neutral","sentiment_score":0.08921943604946136},{"text":"Yeah.","start":59.036938,"end":59.356937,"sentiment":"neutral","sentiment_score":0.05676073208451271},{"text":"Bye.","start":59.356937,"end":59.856937,"sentiment":"neutral","sentiment_score":0.03314932808279991}],"sentiment":"neutral","sentiment_score":0.059709832072257996,"channel":1,"num_words":3,"start":58.31694,"end":59.856937}]},"summary":{"result":"success","short":"The customer, Teshera, called Airtel to inquire about the status of her deactivation and activation. The representative, Mary, informed her that the deactivation and activation were already canceled and that she should contact her current Internet service provider. Mary also advised Teshera that everything on their end had been dealt with and there were no further issues."},"intents":{"segments":[{"text":"trying to see when this will be resolved. Yes.","start_word":38,"end_word":46,"intents":[{"intent":"Resolve activation issue","confidence_score":0.073980756}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4561006426811218},{"text":"May I have your name, please? Hey. Hi, Mary. This is Sushrut here. Hi, Mary. Yes. Hello, Teshera? Yes. I just Yeah. spoke Yeah. to you earlier. Just Yeah. trying to see when this will be resolved. Yes. We've already deactivated and canceled the activation earlier Okay. for you. Mhmm. So if you contact your current Internet service Service provider, provider. you Yeah. yeah. Everything is all green on our end. It's been deactivated and canceled. Okay. Alright. Okay.","start_word":9,"end_word":87,"sentiment":"neutral","sentiment_score":-0.0001308214559685439},{"text":"Thank you so much.","start_word":88,"end_word":91,"sentiment":"positive","sentiment_score":0.473558634519577},{"text":"I'll check with them.","start_word":92,"end_word":95,"sentiment":"neutral","sentiment_score":0.2362249493598938},{"text":"Thank you so much. Thanks.","start_word":96,"end_word":100,"sentiment":"positive","sentiment_score":0.47164419293403625},{"text":"Anything Thanks, else I can Mary. help you with? No. Nothing at the moment. Thank you very much.","start_word":101,"end_word":118,"sentiment":"neutral","sentiment_score":0.10530970990657806},{"text":"Thank you so much, and have a great day. Enjoy the rest of your You day.","start_word":119,"end_word":134,"sentiment":"positive","sentiment_score":0.46194639801979065},{"text":"Goodbye. too. Yeah. Bye.","start_word":135,"end_word":138,"sentiment":"neutral","sentiment_score":0.08708277344703674}],"average":{"sentiment":"neutral","sentiment_score":0.11862084144769712}}}}