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is this Airtel Services? Okay. I have an India number where I'm on international domain, but it is not working for me. So whom should I contact? Okay.\n\nNo worries. Sure. Sorry for this call. Thank you so much. Yeah.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Well, is this Airtel Services?","start":7.2,"end":10.099999,"sentiment":"neutral","sentiment_score":0.011081308219581842},{"text":"Okay.","start":13.84,"end":14.34,"sentiment":"neutral","sentiment_score":-0.02368408627808094},{"text":"I have an India number where I'm on international domain, but it is not working for me.","start":15.554999,"end":25.074999,"sentiment":"neutral","sentiment_score":-0.16113415448104634},{"text":"So whom should I contact?","start":25.074999,"end":26.855,"sentiment":"neutral","sentiment_score":-0.07479626685380936},{"text":"Okay.","start":43.050938,"end":43.550938,"sentiment":"neutral","sentiment_score":-0.016125034540891647}],"sentiment":"neutral","sentiment_score":-0.10681601862647924,"num_words":29,"start":7.2,"end":43.550938},{"sentences":[{"text":"No worries.","start":43.690937,"end":44.330936,"sentiment":"neutral","sentiment_score":0.01878310739994049},{"text":"Sure.","start":44.330936,"end":44.730934,"sentiment":"neutral","sentiment_score":0.04141458123922348},{"text":"Sorry for this call.","start":44.730934,"end":45.770935,"sentiment":"neutral","sentiment_score":0.0746759744361043},{"text":"Thank you so much.","start":45.770935,"end":46.750935,"sentiment":"positive","sentiment_score":0.586332380771637},{"text":"Yeah.","start":48.410934,"end":48.730934,"sentiment":"neutral","sentiment_score":0.16574104130268097}],"sentiment":"neutral","sentiment_score":0.2407296048477292,"num_words":12,"start":43.690937,"end":48.730934},{"sentences":[{"text":"You too.","start":48.730934,"end":49.130936,"sentiment":"neutral","sentiment_score":0.1418030485510826},{"text":"Bye.","start":49.130936,"end":49.630936,"sentiment":"neutral","sentiment_score":0.0676846131682396}],"sentiment":"neutral","sentiment_score":0.11709690342346828,"num_words":3,"start":48.730934,"end":49.630936}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Well, is this Airtel Services?\n\nChannel 0: This is Airtel Australia?\n\nChannel 1: Okay. I have an India number where I'm on international domain, but it is not working for me. So whom should I contact?\n\nChannel 0: Well, I'm so sorry to hear about that, but you have reached a wrong phone number. You have to contact your local network, which is Airtel India. We are a separate company, separate entity, and we don't have any contact details about them.\n\nChannel 1: Okay. No worries. Sure.\n\nChannel 0: Yeah.\n\nChannel 1: Sorry for this\n\nChannel 0: Alright.\n\nChannel 1: call. Thank you so much.\n\nChannel 0: It it's okay. Have a good one. Bye\n\nChannel 1: Yeah.\n\nChannel 0: bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"positive","sentiment_score":0.34674131870269775},{"text":"Thank you so much for calling Airtel accounts.","start":0.64,"end":3.12,"sentiment":"positive","sentiment_score":0.6200110092759132},{"text":"How may I help you today?","start":3.12,"end":4.5,"sentiment":"positive","sentiment_score":0.5317990332841873}],"sentiment":"positive","sentiment_score":0.5665082395076751,"channel":0,"num_words":15,"start":0.39999998,"end":4.5},{"sentences":[{"text":"Well, is this Airtel Services?","start":7.2,"end":10.099999,"sentiment":"neutral","sentiment_score":0.011081308219581842}],"sentiment":"neutral","sentiment_score":0.011081308219581842,"channel":1,"num_words":5,"start":7.2,"end":10.099999},{"sentences":[{"text":"This is Airtel Australia?","start":11.04,"end":12.9,"sentiment":"neutral","sentiment_score":0.0041954119224101305}],"sentiment":"neutral","sentiment_score":0.0041954119224101305,"channel":0,"num_words":4,"start":11.04,"end":12.9},{"sentences":[{"text":"Okay.","start":13.84,"end":14.34,"sentiment":"neutral","sentiment_score":-0.02368408627808094},{"text":"I have an India number where I'm on international domain, but it is not working for me.","start":15.554999,"end":25.074999,"sentiment":"neutral","sentiment_score":-0.16113415448104634},{"text":"So whom should I contact?","start":25.074999,"end":26.855,"sentiment":"neutral","sentiment_score":-0.07479626685380936}],"sentiment":"neutral","sentiment_score":-0.1363889585532572,"channel":1,"num_words":23,"start":13.84,"end":26.855},{"sentences":[{"text":"Well, I'm so sorry to hear about that, but you have reached a wrong phone number.","start":27.9,"end":31.52,"sentiment":"negative","sentiment_score":-0.3608271200209856},{"text":"You have to contact your local network, which is Airtel India.","start":31.98,"end":36.079998,"sentiment":"neutral","sentiment_score":-0.2899026328867132},{"text":"We are a separate company, separate entity, and we don't have any contact details about them.","start":36.379997,"end":42.48,"sentiment":"neutral","sentiment_score":-0.2859715260565281}],"sentiment":"neutral","sentiment_score":-0.31483040230218756,"channel":0,"num_words":43,"start":27.9,"end":42.48},{"sentences":[{"text":"Okay.","start":43.050938,"end":43.550938,"sentiment":"neutral","sentiment_score":-0.016125034540891647},{"text":"No worries.","start":43.690937,"end":44.330936,"sentiment":"neutral","sentiment_score":0.01878310739994049},{"text":"Sure.","start":44.330936,"end":44.730934,"sentiment":"neutral","sentiment_score":0.04141458123922348}],"sentiment":"neutral","sentiment_score":0.015713940374553204,"channel":1,"num_words":4,"start":43.050938,"end":44.730934},{"sentences":[{"text":"Yeah.","start":44.420937,"end":44.920937,"sentiment":"neutral","sentiment_score":0.03516281396150589}],"sentiment":"neutral","sentiment_score":0.03516281396150589,"channel":0,"num_words":1,"start":44.420937,"end":44.920937},{"sentences":[{"text":"Sorry for this","start":44.730934,"end":45.450935,"sentiment":"neutral","sentiment_score":0.046244751662015915}],"sentiment":"neutral","sentiment_score":0.046244751662015915,"channel":1,"num_words":3,"start":44.730934,"end":45.450935},{"sentences":[{"text":"Alright.","start":45.380936,"end":45.880936,"sentiment":"neutral","sentiment_score":0.12980718910694122}],"sentiment":"neutral","sentiment_score":0.12980718910694122,"channel":0,"num_words":1,"start":45.380936,"end":45.880936},{"sentences":[{"text":"call.","start":45.450935,"end":45.770935,"sentiment":"neutral","sentiment_score":0.15996964275836945},{"text":"Thank you so much.","start":45.770935,"end":46.750935,"sentiment":"positive","sentiment_score":0.586332380771637}],"sentiment":"positive","sentiment_score":0.5010598331689835,"channel":1,"num_words":5,"start":45.450935,"end":46.750935},{"sentences":[{"text":"It it's okay.","start":46.420937,"end":47.220936,"sentiment":"positive","sentiment_score":0.456240435441335},{"text":"Have a good one.","start":47.220936,"end":48.180935,"sentiment":"positive","sentiment_score":0.521277517080307},{"text":"Bye","start":48.180935,"end":48.420937,"sentiment":"neutral","sentiment_score":0.1770053505897522}],"sentiment":"positive","sentiment_score":0.45385459065437317,"channel":0,"num_words":8,"start":46.420937,"end":48.420937},{"sentences":[{"text":"Yeah.","start":48.410934,"end":48.730934,"sentiment":"neutral","sentiment_score":0.16574104130268097}],"sentiment":"neutral","sentiment_score":0.16574104130268097,"channel":1,"num_words":1,"start":48.410934,"end":48.730934},{"sentences":[{"text":"bye.","start":48.420937,"end":48.920937,"sentiment":"neutral","sentiment_score":0.13381327688694}],"sentiment":"neutral","sentiment_score":0.13381327688694,"channel":0,"num_words":1,"start":48.420937,"end":48.920937},{"sentences":[{"text":"You too.","start":48.730934,"end":49.130936,"sentiment":"neutral","sentiment_score":0.1418030485510826},{"text":"Bye.","start":49.130936,"end":49.630936,"sentiment":"neutral","sentiment_score":0.0676846131682396}],"sentiment":"neutral","sentiment_score":0.11709690342346828,"channel":1,"num_words":3,"start":48.730934,"end":49.630936}]},"summary":{"result":"success","short":"The customer called Airtel services and was directed to Airtel Australia. However, the customer was not able to provide the correct contact number and was directed to Airtel India instead. The agent apologized and advised the customer to contact their local network, which is Airtel India."},"intents":{"segments":[{"text":"Well, is this Airtel Services? This is Airtel Australia? Okay.","start_word":15,"end_word":24,"intents":[{"intent":"Contact airtel services","confidence_score":0.36760867}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.5568499565124512},{"text":"Well, is this Airtel Services? This is Airtel Australia? Okay. I have an India number where I'm on international domain, but it is not working for me. So whom should I contact?","start_word":15,"end_word":46,"sentiment":"neutral","sentiment_score":-0.08224828541278839},{"text":"Well, I'm so sorry to hear about that, but you have reached a wrong phone number.","start_word":47,"end_word":62,"sentiment":"negative","sentiment_score":-0.3490891456604004},{"text":"You have to contact your local network, which is Airtel India. We are a separate company, separate entity, and we don't have any contact details about them. Okay. No worries. Sure. Yeah. Sorry for this Alright. call.","start_word":63,"end_word":99,"sentiment":"neutral","sentiment_score":-0.17205892503261566},{"text":"Thank you so much. It it's okay. Have a good one.","start_word":100,"end_word":110,"sentiment":"positive","sentiment_score":0.5119163393974304},{"text":"Bye Yeah. bye. You too. Bye.","start_word":111,"end_word":116,"sentiment":"neutral","sentiment_score":0.136169895529747}],"average":{"sentiment":"neutral","sentiment_score":0.004294446842399186}}}}