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If you record your name and reason for calling, I'll see if this person is available. Thanks, Mary. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.024697866290807724},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":5.06,"sentiment":"neutral","sentiment_score":0.007409425743389875},{"text":"Thanks, Mary.","start":18.015,"end":19.075,"sentiment":"positive","sentiment_score":0.3950749933719635},{"text":"Please stay on the line.","start":19.375,"end":20.915,"sentiment":"neutral","sentiment_score":0.054228898137807846},{"text":"I'm sorry.","start":42.585,"end":43.385,"sentiment":"neutral","sentiment_score":-0.1906292587518692}],"sentiment":"neutral","sentiment_score":0.0316647937736259,"num_words":26,"start":0.24,"end":43.385},{"sentences":[{"text":"This person is not available.","start":43.385,"end":44.925,"sentiment":"neutral","sentiment_score":-0.25221218168735504},{"text":"If you would like to leave an additional message, please reply after the tone.","start":45.305,"end":49.245,"sentiment":"neutral","sentiment_score":-0.11337630663599287}],"sentiment":"neutral","sentiment_score":-0.1499120632284566,"num_words":19,"start":43.385,"end":49.245}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hello. My name is Mary, and I'm from Airtel. I'm just ringing up regarding your September invoice account.\n\nChannel 1: Thanks, Mary. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hello, Ahmed. My name is Mary, and I'm bringing up from Airtel. I'm just calling regarding your September invoice as we tried processing the payment. However, it was declined. If you need further assistance, you can call us back, and we'll be more than happy to assist.\n\nAnd you could also contact your issuing bank to know how and why the payment was signed. Thank you, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.024697866290807724},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":5.06,"sentiment":"neutral","sentiment_score":0.007409425743389875}],"sentiment":"neutral","sentiment_score":0.008426392834414454,"channel":1,"num_words":17,"start":0.24,"end":5.06},{"sentences":[{"text":"Hello.","start":6.3999996,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.03833181783556938},{"text":"My name is Mary, and I'm from Airtel.","start":6.7999997,"end":9.12,"sentiment":"neutral","sentiment_score":0.04299108497798443},{"text":"I'm just ringing up regarding your September invoice account.","start":9.12,"end":12.225,"sentiment":"neutral","sentiment_score":0.043398316121763654}],"sentiment":"neutral","sentiment_score":0.04293585237529543,"channel":0,"num_words":18,"start":6.3999996,"end":12.225},{"sentences":[{"text":"Thanks, Mary.","start":18.015,"end":19.075,"sentiment":"positive","sentiment_score":0.3950749933719635},{"text":"Please stay on the line.","start":19.375,"end":20.915,"sentiment":"neutral","sentiment_score":0.054228898137807846},{"text":"I'm sorry.","start":42.585,"end":43.385,"sentiment":"neutral","sentiment_score":-0.1906292587518692},{"text":"This person is not available.","start":43.385,"end":44.925,"sentiment":"neutral","sentiment_score":-0.25221218168735504},{"text":"If you would like to leave an additional message, please reply after the tone.","start":45.305,"end":49.245,"sentiment":"neutral","sentiment_score":-0.11337630663599287}],"sentiment":"neutral","sentiment_score":-0.07743904433612313,"channel":1,"num_words":28,"start":18.015,"end":49.245},{"sentences":[{"text":"Hello, Ahmed.","start":51.140003,"end":51.86,"sentiment":"neutral","sentiment_score":0.010014554485678673},{"text":"My name is Mary, and I'm bringing up from Airtel.","start":51.86,"end":55.06,"sentiment":"neutral","sentiment_score":0.032443247735500336},{"text":"I'm just calling regarding your September invoice as we tried processing the payment.","start":55.06,"end":59.06,"sentiment":"neutral","sentiment_score":-0.03377666353033139},{"text":"However, it was declined.","start":59.06,"end":60.440002,"sentiment":"negative","sentiment_score":-0.3548438549041748},{"text":"If you need further assistance, you can call us back, and we'll be more than happy to assist.","start":61.14,"end":65.505,"sentiment":"neutral","sentiment_score":0.16029446613457468}],"sentiment":"neutral","sentiment_score":0.029176381515695692,"channel":0,"num_words":47,"start":51.140003,"end":65.505},{"sentences":[{"text":"And you could also contact your issuing bank to know how and why the payment was signed.","start":65.665,"end":71.204994,"sentiment":"neutral","sentiment_score":0.048338772400337106},{"text":"Thank you, and have a great day.","start":71.424995,"end":72.704994,"sentiment":"positive","sentiment_score":0.5960058059011187},{"text":"Goodbye.","start":72.704994,"end":73.204994,"sentiment":"neutral","sentiment_score":0.10328850895166396}],"sentiment":"neutral","sentiment_score":0.20388353124260902,"channel":0,"num_words":25,"start":65.665,"end":73.204994}]},"summary":{"result":"success","short":"An agent from Airtel is calling Ahmed about his September invoice account and trying to process a payment. However, the payment was declined and the agent is unable to help with it. The agent advises Ahmed to call their issuing bank and provide further information."},"intents":{"segments":[{"text":"If you need further assistance, you can call us back, and we'll be more than happy to assist. And you could also contact your issuing bank to know how and why the payment was signed.","start_word":92,"end_word":126,"intents":[{"intent":"Request assistance with payment issue","confidence_score":0.1282723}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hello. My name is Mary, and I'm from Airtel. I'm just ringing up regarding your September invoice account.","start_word":0,"end_word":34,"sentiment":"neutral","sentiment_score":0.02854923345148563},{"text":"Thanks, Mary.","start_word":35,"end_word":36,"sentiment":"positive","sentiment_score":0.3950749933719635},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hello, Ahmed. My name is Mary, and I'm bringing up from Airtel. I'm just calling regarding your September invoice as we tried processing the payment.","start_word":37,"end_word":87,"sentiment":"neutral","sentiment_score":-0.05602378025650978},{"text":"However, it was declined.","start_word":88,"end_word":91,"sentiment":"negative","sentiment_score":-0.3385164439678192},{"text":"If you need further assistance, you can call us back, and we'll be more than happy to assist. And you could also contact your issuing bank to know how and why the payment was signed.","start_word":92,"end_word":126,"sentiment":"neutral","sentiment_score":0.11235924065113068},{"text":"Thank you, and have a great day.","start_word":127,"end_word":133,"sentiment":"positive","sentiment_score":0.6024625897407532},{"text":"Goodbye.","start_word":134,"end_word":134,"sentiment":"neutral","sentiment_score":0.13009920716285706}],"average":{"sentiment":"neutral","sentiment_score":0.04509214921431108}}}}