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to Beamtree, Australia's premier health analytics company. Please pay attention. The following menus have recently changed. For sales, please press 1. For finance, please press 2.\n\nFor human resources, please press 3. For technical support, please press 4. And for all other inquiries, please press 5. Good morning. This is Dimitri.\n\nMay I know who's calling and what the college is regarding, please? If he actually, he's not available at the moment. He's on a meeting. Is there a message you wanted to leave for him?","paragraphs":[{"sentences":[{"text":"Welcome to Beamtree, Australia's premier health analytics company.","start":1.04,"end":5.54,"sentiment":"positive","sentiment_score":0.3961566798388958},{"text":"Please pay attention.","start":6.16,"end":7.22,"sentiment":"neutral","sentiment_score":0.0031438463677962622},{"text":"The following menus have recently changed.","start":7.52,"end":9.7,"sentiment":"neutral","sentiment_score":-0.05537945404648781},{"text":"For sales, please press 1.","start":10.32,"end":12.74,"sentiment":"neutral","sentiment_score":0.001725168153643608},{"text":"For finance, please press 2.","start":12.88,"end":15.125,"sentiment":"neutral","sentiment_score":0.009957699105143547}],"sentiment":"neutral","sentiment_score":0.1075860218455394,"num_words":27,"start":1.04,"end":15.125},{"sentences":[{"text":"For human resources, please press 3.","start":15.504999,"end":18.404999,"sentiment":"neutral","sentiment_score":0.024174663859109085},{"text":"For technical support, please press 4.","start":18.705,"end":21.605,"sentiment":"neutral","sentiment_score":0.019880796317011118},{"text":"And for all other inquiries, please press 5.","start":21.744999,"end":24.724998,"sentiment":"neutral","sentiment_score":0.034056729287840426},{"text":"Good morning.","start":41.525,"end":41.925,"sentiment":"neutral","sentiment_score":0.28638944029808044},{"text":"This is Dimitri.","start":41.925,"end":42.905,"sentiment":"neutral","sentiment_score":0.17403165996074677}],"sentiment":"neutral","sentiment_score":0.06526641823351383,"num_words":25,"start":15.504999,"end":42.905},{"sentences":[{"text":"May I know who's calling and what the college is regarding, please?","start":49.045,"end":51.705,"sentiment":"neutral","sentiment_score":0.06002911521742741},{"text":"If he actually, he's not available at the moment.","start":63.11,"end":65.83,"sentiment":"neutral","sentiment_score":-0.2332192278570599},{"text":"He's on a meeting.","start":65.83,"end":66.89,"sentiment":"neutral","sentiment_score":-0.1659213863313198},{"text":"Is there a message you wanted to leave for him?","start":68.47,"end":70.97,"sentiment":"neutral","sentiment_score":-0.05134944692254066}],"sentiment":"neutral","sentiment_score":-0.07302296236157417,"num_words":35,"start":49.045,"end":70.97}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Beamtree, Australia's premier health analytics company. Please pay attention. The following menus have recently changed. For sales, please press 1. For finance, please press 2.\n\nFor human resources, please press 3. For technical support, please press 4. And for all other inquiries, please press 5. Good morning. This is Dimitri.\n\nChannel 0: Yes. Hi there. Good morning. I'm looking for Stephen Morgan.\n\nChannel 1: May I know who's calling and what the college is regarding, please?\n\nChannel 0: This is Mary from Vigilance AI. We just want to present cybersecurity with him. Is he available?\n\nChannel 1: If he actually, he's not available at the moment. He's on a meeting.\n\nChannel 0: Mhmm.\n\nChannel 1: Is there a message you wanted to leave for him?\n\nChannel 0: I see. And no worries. Sorry to ring back again. Thank you.","paragraphs":[{"sentences":[{"text":"Welcome to Beamtree, Australia's premier health analytics company.","start":1.04,"end":5.54,"sentiment":"positive","sentiment_score":0.3961566798388958},{"text":"Please pay attention.","start":6.16,"end":7.22,"sentiment":"neutral","sentiment_score":0.0031438463677962622},{"text":"The following menus have recently changed.","start":7.52,"end":9.7,"sentiment":"neutral","sentiment_score":-0.05537945404648781},{"text":"For sales, please press 1.","start":10.32,"end":12.74,"sentiment":"neutral","sentiment_score":0.001725168153643608},{"text":"For finance, please press 2.","start":12.88,"end":15.125,"sentiment":"neutral","sentiment_score":0.009957699105143547}],"sentiment":"neutral","sentiment_score":0.1075860218455394,"channel":1,"num_words":27,"start":1.04,"end":15.125},{"sentences":[{"text":"For human resources, please press 3.","start":15.504999,"end":18.404999,"sentiment":"neutral","sentiment_score":0.024174663859109085},{"text":"For technical support, please press 4.","start":18.705,"end":21.605,"sentiment":"neutral","sentiment_score":0.019880796317011118},{"text":"And for all other inquiries, please press 5.","start":21.744999,"end":24.724998,"sentiment":"neutral","sentiment_score":0.034056729287840426},{"text":"Good morning.","start":41.525,"end":41.925,"sentiment":"neutral","sentiment_score":0.28638944029808044},{"text":"This is Dimitri.","start":41.925,"end":42.905,"sentiment":"neutral","sentiment_score":0.17403165996074677}],"sentiment":"neutral","sentiment_score":0.06526641823351383,"channel":1,"num_words":25,"start":15.504999,"end":42.905},{"sentences":[{"text":"Yes.","start":44.015,"end":44.335,"sentiment":"neutral","sentiment_score":0.13027556240558624},{"text":"Hi there.","start":44.335,"end":44.894997,"sentiment":"neutral","sentiment_score":0.1782144084572792},{"text":"Good morning.","start":44.894997,"end":45.534996,"sentiment":"neutral","sentiment_score":0.28523658215999603},{"text":"I'm looking for Stephen Morgan.","start":45.534996,"end":47.554996,"sentiment":"neutral","sentiment_score":0.077041906863451}],"sentiment":"neutral","sentiment_score":0.14423870779573916,"channel":0,"num_words":10,"start":44.015,"end":47.554996},{"sentences":[{"text":"May I know who's calling and what the college is regarding, please?","start":49.045,"end":51.705,"sentiment":"neutral","sentiment_score":0.06002911521742741}],"sentiment":"neutral","sentiment_score":0.06002911521742741,"channel":1,"num_words":12,"start":49.045,"end":51.705},{"sentences":[{"text":"This is Mary from Vigilance AI.","start":52.6,"end":56.28,"sentiment":"neutral","sentiment_score":0.06546798534691334},{"text":"We just want to present cybersecurity with him.","start":56.28,"end":59.96,"sentiment":"neutral","sentiment_score":0.05039970623329282},{"text":"Is he available?","start":59.96,"end":60.86,"sentiment":"neutral","sentiment_score":-0.00008601757387320201}],"sentiment":"neutral","sentiment_score":0.04680867701330606,"channel":0,"num_words":17,"start":52.6,"end":60.86},{"sentences":[{"text":"If he actually, he's not available at the moment.","start":63.11,"end":65.83,"sentiment":"neutral","sentiment_score":-0.2332192278570599},{"text":"He's on a meeting.","start":65.83,"end":66.89,"sentiment":"neutral","sentiment_score":-0.1659213863313198}],"sentiment":"neutral","sentiment_score":-0.21251219969529372,"channel":1,"num_words":13,"start":63.11,"end":66.89},{"sentences":[{"text":"Mhmm.","start":67.035,"end":67.535,"sentiment":"neutral","sentiment_score":-0.051876842975616455}],"sentiment":"neutral","sentiment_score":-0.051876842975616455,"channel":0,"num_words":1,"start":67.035,"end":67.535},{"sentences":[{"text":"Is there a message you wanted to leave for him?","start":68.47,"end":70.97,"sentiment":"neutral","sentiment_score":-0.05134944692254066}],"sentiment":"neutral","sentiment_score":-0.05134944692254066,"channel":1,"num_words":10,"start":68.47,"end":70.97},{"sentences":[{"text":"I see.","start":71.115005,"end":71.915,"sentiment":"neutral","sentiment_score":0.0030926521867513657},{"text":"And no worries.","start":71.915,"end":72.815,"sentiment":"neutral","sentiment_score":0.01773678759733836},{"text":"Sorry to ring back again.","start":72.955,"end":74.33501,"sentiment":"neutral","sentiment_score":-0.13852367252111436},{"text":"Thank you.","start":74.395004,"end":75.135,"sentiment":"neutral","sentiment_score":0.3217262178659439}],"sentiment":"neutral","sentiment_score":0.0008524783576528278,"channel":0,"num_words":12,"start":71.115005,"end":75.135}]},"summary":{"result":"success","short":"A representative from K.A. reassure a caller that Stephen Morgan is not currently available and asks if they want to leave a message. The caller, Mary from K.A. reassure the caller that they will not be ringing back and apologizes for the inconvenience."},"intents":{"segments":[{"text":"If he actually, he's not available at the moment. He's on a meeting.","start_word":91,"end_word":103,"intents":[{"intent":"Determine availability of stephen martin","confidence_score":0.0000012829744}]}]},"sentiments":{"segments":[{"text":"Welcome to Beamtree, Australia's premier health analytics company.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.4139366447925568},{"text":"Please pay attention. The following menus have recently changed. For sales, please press 1. For finance, please press 2. For human resources, please press 3. For technical support, please press 4. And for all other inquiries, please press 5. Good morning. This is Dimitri. Yes. Hi there. Good morning. I'm looking for Stephen Morgan. May I know who's calling and what the college is regarding, please? This is Mary from Vigilance AI. We just want to present cybersecurity with him. Is he available? If he actually, he's not available at the moment. He's on a meeting. Mhmm. Is there a message you wanted to leave for him? I see. And no worries. Sorry to ring back again.","start_word":8,"end_word":124,"sentiment":"neutral","sentiment_score":0.00011613839160418138},{"text":"Thank you.","start_word":125,"end_word":126,"sentiment":"positive","sentiment_score":0.3605247437953949}],"average":{"sentiment":"neutral","sentiment_score":0.039727729299794075}}}}