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Bye bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.34,"sentiment":"neutral","sentiment_score":0.0011333825532346964},{"text":"Thanks.","start":12.799999,"end":13.299999,"sentiment":"positive","sentiment_score":0.35338443517684937},{"text":"Please stay on the line.","start":13.635,"end":15.015,"sentiment":"neutral","sentiment_score":0.17169633209705354},{"text":"Hello.","start":28.45,"end":28.85,"sentiment":"neutral","sentiment_score":0.06582072377204895},{"text":"Darren speaking.","start":28.85,"end":29.75,"sentiment":"neutral","sentiment_score":0.05273094400763512}],"sentiment":"neutral","sentiment_score":0.056051313132047656,"num_words":25,"start":0.08,"end":29.75},{"sentences":[{"text":"Yeah.","start":37.73,"end":38.23,"sentiment":"neutral","sentiment_score":0.24104973673820496},{"text":"Good.","start":38.975,"end":39.135,"sentiment":"positive","sentiment_score":0.39779046177864075},{"text":"Thanks, mate.","start":39.135,"end":39.934998,"sentiment":"positive","sentiment_score":0.3819929212331772},{"text":"Listen, I've actually retired from the IT industry.","start":39.934998,"end":42.515,"sentiment":"neutral","sentiment_score":-0.03672798187471926},{"text":"I'm no longer involved at all.","start":43.535,"end":45.394997,"sentiment":"neutral","sentiment_score":-0.08189511423309644}],"sentiment":"neutral","sentiment_score":0.03431286114371485,"num_words":18,"start":37.73,"end":45.394997},{"sentences":[{"text":"Okay.","start":45.535,"end":46.035,"sentiment":"neutral","sentiment_score":0.06484498083591461},{"text":"But thanks for your call.","start":46.094997,"end":47.475,"sentiment":"neutral","sentiment_score":0.230148983001709},{"text":"Can you can you adjust your database?","start":47.535,"end":49.454998,"sentiment":"neutral","sentiment_score":0.0892025978703584},{"text":"I do get a lot of phone calls from you guys.","start":49.454998,"end":51.855,"sentiment":"neutral","sentiment_score":-0.0015621867708184502},{"text":"Can you adjust the contact list?","start":51.855,"end":53.555,"sentiment":"neutral","sentiment_score":-0.013397746408979097}],"sentiment":"neutral","sentiment_score":0.05808125160013636,"num_words":30,"start":45.535,"end":53.555},{"sentences":[{"text":"Thanks, mate.","start":55.804874,"end":56.444878,"sentiment":"positive","sentiment_score":0.45890210568904877},{"text":"Bye bye.","start":56.444878,"end":57.104877,"sentiment":"neutral","sentiment_score":0.24418244510889053}],"sentiment":"positive","sentiment_score":0.35154227539896965,"num_words":4,"start":55.804874,"end":57.104877}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. Hello. Darren speaking.\n\nChannel 0: Yeah. Good afternoon. Darren, it's Ronald from Cloud Solution IT. How are\n\nChannel 1: Yeah.\n\nChannel 0: you doing today?\n\nChannel 1: Good. Thanks, mate. Listen, I've actually retired from the IT industry. I'm no longer\n\nChannel 0: Alright.\n\nChannel 1: involved at all. Okay. But thanks for\n\nChannel 0: Alright.\n\nChannel 1: your call. Can you\n\nChannel 0: Got\n\nChannel 1: can\n\nChannel 0: it.\n\nChannel 1: you\n\nChannel 0: Thank you.\n\nChannel 1: adjust your\n\nChannel 0: Yeah.\n\nChannel 1: database? I do get a lot of phone calls from you guys. Can you adjust the contact list?\n\nChannel 0: Yeah. Okay. I I will. Thank you.\n\nChannel 1: Thanks, mate. Bye bye.\n\nChannel 0: Alright. Have a good day. Bye bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.34,"sentiment":"neutral","sentiment_score":0.0011333825532346964}],"sentiment":"neutral","sentiment_score":0.0011333825532346964,"channel":1,"num_words":16,"start":0.08,"end":4.34},{"sentences":[{"text":"Ronald.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.06310805678367615}],"sentiment":"neutral","sentiment_score":0.06310805678367615,"channel":0,"num_words":1,"start":6.08,"end":6.58},{"sentences":[{"text":"Thanks.","start":12.799999,"end":13.299999,"sentiment":"positive","sentiment_score":0.35338443517684937},{"text":"Please stay on the line.","start":13.635,"end":15.015,"sentiment":"neutral","sentiment_score":0.17169633209705354},{"text":"Hello.","start":28.45,"end":28.85,"sentiment":"neutral","sentiment_score":0.06582072377204895},{"text":"Darren 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guys.","start":49.454998,"end":51.855,"sentiment":"neutral","sentiment_score":-0.0015621867708184502},{"text":"Can you adjust the contact list?","start":51.855,"end":53.555,"sentiment":"neutral","sentiment_score":-0.013397746408979097}],"sentiment":"neutral","sentiment_score":-0.00510768804492222,"channel":1,"num_words":18,"start":49.055,"end":53.555},{"sentences":[{"text":"Yeah.","start":54.01494,"end":54.254936,"sentiment":"neutral","sentiment_score":0.03096912056207657},{"text":"Okay.","start":54.254936,"end":54.654938,"sentiment":"neutral","sentiment_score":0.07050105929374695},{"text":"I I will.","start":54.654938,"end":55.534935,"sentiment":"neutral","sentiment_score":0.12227355192104976},{"text":"Thank you.","start":55.534935,"end":56.274937,"sentiment":"positive","sentiment_score":0.42234833538532257}],"sentiment":"neutral","sentiment_score":0.18756964376994542,"channel":0,"num_words":7,"start":54.01494,"end":56.274937},{"sentences":[{"text":"Thanks, mate.","start":55.804874,"end":56.444878,"sentiment":"positive","sentiment_score":0.45890210568904877},{"text":"Bye bye.","start":56.444878,"end":57.104877,"sentiment":"neutral","sentiment_score":0.24418244510889053}],"sentiment":"positive","sentiment_score":0.35154227539896965,"channel":1,"num_words":4,"start":55.804874,"end":57.104877},{"sentences":[{"text":"Alright.","start":56.894936,"end":57.294937,"sentiment":"positive","sentiment_score":0.3393453061580658},{"text":"Have a good day.","start":57.294937,"end":57.934937,"sentiment":"positive","sentiment_score":0.47409845888614655},{"text":"Bye bye.","start":57.934937,"end":58.594936,"sentiment":"neutral","sentiment_score":0.16594041138887405}],"sentiment":"positive","sentiment_score":0.36680285206862856,"channel":0,"num_words":7,"start":56.894936,"end":58.594936}]},"summary":{"result":"success","short":"The customer, Ronald, calls Cloud Solutions IT and speaks with Darren. He explains that he retired from the IT industry and is no longer involved in the industry. Darren asks Ronald to adjust his contact list and they end the call politely."},"intents":{"segments":[{"text":"Can you adjust the contact list? Yeah.","start_word":90,"end_word":96,"intents":[{"intent":"Adjust contacts","confidence_score":0.16679293}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.007576205767691135},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.35338443517684937},{"text":"Please stay on the line. Hello. Darren speaking. 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Thanks, mate.","start_word":101,"end_word":104,"sentiment":"positive","sentiment_score":0.43569475412368774},{"text":"Bye bye.","start_word":105,"end_word":106,"sentiment":"neutral","sentiment_score":0.23973870277404785},{"text":"Alright. Have a good day.","start_word":107,"end_word":111,"sentiment":"positive","sentiment_score":0.4302395284175873},{"text":"Bye bye.","start_word":112,"end_word":113,"sentiment":"neutral","sentiment_score":0.18860706686973572}],"average":{"sentiment":"neutral","sentiment_score":0.13724828447614398}}}}