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The agent is unable to connect the customer to the person they are trying to reach and apologizes for the inconvenience. The agent attempts to connect the customer to the person but is unsuccessful."},"intents":{"segments":[{"text":"I'm call assist by Google recording this call for the person you're trying to reach. Before I try to connect you, can I ask what you're calling about? Ronald from Cloud Solution IT.","start_word":1,"end_word":33,"intents":[{"intent":"Record call","confidence_score":0.18455233}]},{"text":"Before I try to connect you, can I ask what you're calling about? Ronald from Cloud Solution IT.","start_word":16,"end_word":33,"intents":[{"intent":"Ask about call purpose","confidence_score":0.06624297}]},{"text":"Before I try to connect you, could you please give me a quick description of why you're calling?","start_word":34,"end_word":51,"intents":[{"intent":"Request description","confidence_score":0.03839711}]},{"text":"Let me try to get the person you are trying to reach on the line. Sorry, but they're not able to take the call. I already shared our conversation.","start_word":71,"end_word":99,"intents":[{"intent":"Instruct to caller","confidence_score":0.000095335046}]}]},"sentiments":{"segments":[{"text":"Hi. I'm call assist by Google recording this call for the person you're trying to reach. Before I try to connect you, can I ask what you're calling about? Ronald from Cloud Solution IT. Before I try to connect you, could you please give me a quick description of why you're calling? This is regarding the catch up meeting or meeting with him meeting with Collins a few months ago. Okay. Let me try to get the person you are trying to reach on the line.","start_word":0,"end_word":85,"sentiment":"neutral","sentiment_score":-0.00860343873500824},{"text":"Sorry, but they're not able to take the call.","start_word":86,"end_word":94,"sentiment":"negative","sentiment_score":-0.6633806228637695},{"text":"I already shared our conversation.","start_word":95,"end_word":99,"sentiment":"neutral","sentiment_score":-0.27877408266067505}],"average":{"sentiment":"neutral","sentiment_score":-0.09422173575749472}}}}