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The representative offers to reschedule for a later date, but Ryan requests to book the appointment for next Tuesday at 5 pm. The representative agrees and confirms the appointment for the following Tuesday at 5 pm."},"intents":{"segments":[{"text":"What if we book it in for next Tuesday, which is the twenty first, and I could make that at, say, five or 05:30? Would that be preferable? Yeah.","start_word":168,"end_word":196,"intents":[{"intent":"Book appointment","confidence_score":0.11213798}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Ryan. It's Dana from Okey Financial. How are you today? Yeah.","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.1957978755235672},{"text":"Good. Thank you. How are you? I'm very well. Thank you.","start_word":13,"end_word":23,"sentiment":"positive","sentiment_score":0.5828750133514404},{"text":"I had you booked in to go through your updated advice document. Is now still a good time there for you? Oh, I completely forgot about that. I'm still stuck at work. Sorry. Oh, that's okay. Did you want me to maybe reschedule for another day? Or Yeah. If we Yeah. could. Yeah. That's okay. Yes. Sorry I'm about that. Yeah. no. It's honestly fine.","start_word":24,"end_word":88,"sentiment":"neutral","sentiment_score":0.038344983011484146},{"text":"It's not a problem at all.","start_word":89,"end_word":94,"sentiment":"positive","sentiment_score":0.33490991592407227},{"text":"I'm very persistent, so I will get there eventually. Do not worry in any way, shape, or form. Okay. I won't. I this week, I am fully booked up, but is there a day next week that might suit you? I even do work sort of later after hours if it works better for yourself. Yeah. Probably, like, after five is probably the best time Yeah. to be safe. Absolutely. Not a problem. What if we book it in for next Tuesday, which is the twenty first, and I could make that at, say, five or 05:30? Would that be preferable? Yeah. 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See you later.","start_word":241,"end_word":244,"sentiment":"neutral","sentiment_score":0.23299142718315125}],"average":{"sentiment":"neutral","sentiment_score":0.1710628236320354}}}}