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Midwest Ports Authority. Please select from the following options. For port access and MC inquiries, press 1. For trade and property inquiries, press 2. For fishing boat harbor pen inquiries, press 3.\n\nFor accounts payable, press 4. For accounts receivable, press 5. For all other inquiries, press 6. Midwest Port. Alex speaking.\n\nYeah. Sure. Just see if he's available. May I get your name, please? Alright.\n\nJust one moment. Sorry. He's unavailable at the moment. Can I just get your number and get him to give you a callback? Okay.\n\nNot a problem. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"To Midwest Ports Authority.","start":0.08,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.013917059870436788},{"text":"Please select from the following options.","start":2.8,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.009189852979034185},{"text":"For port access and MC inquiries, press 1.","start":5.92,"end":9.54,"sentiment":"neutral","sentiment_score":0.010245707759167999},{"text":"For trade and property inquiries, press 2.","start":10.24,"end":13.294999,"sentiment":"neutral","sentiment_score":0.012303652108779975},{"text":"For fishing boat harbor pen inquiries, press 3.","start":13.995,"end":17.455,"sentiment":"neutral","sentiment_score":0.011057404859457165}],"sentiment":"neutral","sentiment_score":0.01113205524443677,"num_words":33,"start":0.08,"end":17.455},{"sentences":[{"text":"For accounts payable, press 4.","start":18.235,"end":20.574999,"sentiment":"neutral","sentiment_score":0.009549272805452346},{"text":"For accounts receivable, press 5.","start":21.275,"end":23.695,"sentiment":"neutral","sentiment_score":0.010239227861166},{"text":"For all other inquiries, press 6.","start":24.474998,"end":27.134998,"sentiment":"neutral","sentiment_score":0.008245740629111728},{"text":"Midwest Port.","start":45.975,"end":46.774998,"sentiment":"neutral","sentiment_score":0.00761166587471962},{"text":"Alex speaking.","start":46.774998,"end":47.594997,"sentiment":"neutral","sentiment_score":0.0076317680068314075}],"sentiment":"neutral","sentiment_score":0.008945190743543208,"num_words":20,"start":18.235,"end":47.594997},{"sentences":[{"text":"Yeah.","start":55.175,"end":55.414997,"sentiment":"neutral","sentiment_score":0.0965026468038559},{"text":"Sure.","start":55.414997,"end":55.735,"sentiment":"neutral","sentiment_score":0.10318499803543092},{"text":"Just see if he's available.","start":55.735,"end":56.875,"sentiment":"neutral","sentiment_score":0.06226902231574059},{"text":"May I get your name, please?","start":56.934998,"end":58.26,"sentiment":"neutral","sentiment_score":0.047085072845220566},{"text":"Alright.","start":65.78,"end":66.28,"sentiment":"neutral","sentiment_score":0.060179293155670166}],"sentiment":"neutral","sentiment_score":0.060980177617498806,"num_words":14,"start":55.175,"end":66.28},{"sentences":[{"text":"Just one moment.","start":66.42,"end":67.24,"sentiment":"neutral","sentiment_score":0.05498333772023519},{"text":"Sorry.","start":83.855,"end":84.175,"sentiment":"neutral","sentiment_score":-0.15277022123336792},{"text":"He's unavailable at the moment.","start":84.175,"end":85.615005,"sentiment":"neutral","sentiment_score":-0.29452292919158934},{"text":"Can I just get your number and get him to give you a callback?","start":85.615005,"end":88.195,"sentiment":"neutral","sentiment_score":-0.11830163055232593},{"text":"Okay.","start":93.95,"end":94.35,"sentiment":"neutral","sentiment_score":0.11430723965168}],"sentiment":"neutral","sentiment_score":-0.12509793508797884,"num_words":24,"start":66.42,"end":94.35},{"sentences":[{"text":"Not a problem.","start":94.35,"end":95.25,"sentiment":"neutral","sentiment_score":0.23496789733568826},{"text":"Thank you.","start":96.909996,"end":97.71,"sentiment":"positive","sentiment_score":0.5518139004707336},{"text":"Bye.","start":97.71,"end":98.21,"sentiment":"neutral","sentiment_score":0.3063133955001831}],"sentiment":"positive","sentiment_score":0.3524741480747859,"num_words":6,"start":94.35,"end":98.21}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To Midwest Ports Authority. Please select from the following options. For port access and MC inquiries, press 1. For trade and property inquiries, press 2. For fishing boat harbor pen inquiries, press 3.\n\nFor accounts payable, press 4. For accounts receivable, press 5. For all other inquiries, press 6. Midwest Port. Alex speaking.\n\nChannel 0: Yeah. I would like to speak with Steve Pratt, please.\n\nChannel 1: Yeah. Sure. Just see if he's available. May I get your name, please?\n\nChannel 0: Ronald from Cloud Solution IT.\n\nChannel 1: Alright. Just one moment.\n\nChannel 0: Thank you.\n\nChannel 1: Sorry. He's unavailable at the moment. Can I just get your number and get him to give you a callback?\n\nChannel 0: Alright. That that that would be fine. I'll just call him back some other time.\n\nChannel 1: Okay. Not a problem.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Alright.","paragraphs":[{"sentences":[{"text":"To Midwest Ports Authority.","start":0.08,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.013917059870436788},{"text":"Please select from the following options.","start":2.8,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.009189852979034185},{"text":"For port access and MC inquiries, press 1.","start":5.92,"end":9.54,"sentiment":"neutral","sentiment_score":0.010245707759167999},{"text":"For trade and property inquiries, press 2.","start":10.24,"end":13.294999,"sentiment":"neutral","sentiment_score":0.012303652108779975},{"text":"For fishing boat harbor pen inquiries, press 3.","start":13.995,"end":17.455,"sentiment":"neutral","sentiment_score":0.011057404859457165}],"sentiment":"neutral","sentiment_score":0.01113205524443677,"channel":1,"num_words":33,"start":0.08,"end":17.455},{"sentences":[{"text":"For accounts payable, press 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moment.","start":84.175,"end":85.615005,"sentiment":"neutral","sentiment_score":-0.29452292919158934},{"text":"Can I just get your number and get him to give you a callback?","start":85.615005,"end":88.195,"sentiment":"neutral","sentiment_score":-0.11830163055232593}],"sentiment":"neutral","sentiment_score":-0.16408038474619388,"channel":1,"num_words":20,"start":83.855,"end":88.195},{"sentences":[{"text":"Alright.","start":89.479996,"end":89.96,"sentiment":"neutral","sentiment_score":0.03597951680421829},{"text":"That that that would be fine.","start":89.96,"end":91.0,"sentiment":"neutral","sentiment_score":0.10124783838788669},{"text":"I'll just call him back some other time.","start":91.0,"end":93.18,"sentiment":"neutral","sentiment_score":0.0144231584854424}],"sentiment":"neutral","sentiment_score":0.05059012100100517,"channel":0,"num_words":15,"start":89.479996,"end":93.18},{"sentences":[{"text":"Okay.","start":93.95,"end":94.35,"sentiment":"neutral","sentiment_score":0.11430723965168},{"text":"Not a problem.","start":94.35,"end":95.25,"sentiment":"neutral","sentiment_score":0.23496789733568826}],"sentiment":"neutral","sentiment_score":0.2048027329146862,"channel":1,"num_words":4,"start":93.95,"end":95.25},{"sentences":[{"text":"Alright.","start":95.64,"end":96.14,"sentiment":"positive","sentiment_score":0.37516069412231445},{"text":"Thank you.","start":96.2,"end":96.939995,"sentiment":"positive","sentiment_score":0.569481760263443}],"sentiment":"positive","sentiment_score":0.5047080715497335,"channel":0,"num_words":3,"start":95.64,"end":96.939995},{"sentences":[{"text":"Thank you.","start":96.909996,"end":97.71,"sentiment":"positive","sentiment_score":0.5518139004707336},{"text":"Bye.","start":97.71,"end":98.21,"sentiment":"neutral","sentiment_score":0.3063133955001831}],"sentiment":"positive","sentiment_score":0.4699803988138835,"channel":1,"num_words":3,"start":96.909996,"end":98.21},{"sentences":[{"text":"Alright.","start":98.759995,"end":99.259995,"sentiment":"neutral","sentiment_score":0.11518338322639464}],"sentiment":"neutral","sentiment_score":0.11518338322639464,"channel":0,"num_words":1,"start":98.759995,"end":99.259995}]},"summary":{"result":"success","short":"The customer calls Midwest port and is prompted to select from various options. They are then directed to Alex who is not available and requests their name and number to call back Steve Pratt. Alex takes the number and promises to call Steve back at a later time."},"intents":{"segments":[{"text":"I would like to speak with Steve Pratt, please. Yeah.","start_word":54,"end_word":63,"intents":[{"intent":"Speak with steve pratt","confidence_score":0.35133016},{"intent":"Get steve pratt's name","confidence_score":0.2215769}]},{"text":"Can I just get your number and get him to give you a callback? Alright.","start_word":93,"end_word":107,"intents":[{"intent":"Get robert's contact number","confidence_score":0.002877863}]},{"text":"That that that would be fine. I'll just call him back some other time.","start_word":108,"end_word":121,"intents":[{"intent":"Call back ronald pratt","confidence_score":0.030862832}]}]},"sentiments":{"segments":[{"text":"To Midwest Ports Authority. Please select from the following options. For port access and MC inquiries, press 1. For trade and property inquiries, press 2. For fishing boat harbor pen inquiries, press 3. For accounts payable, press 4. For accounts receivable, press 5. For all other inquiries, press 6. Midwest Port. Alex speaking. Yeah. I would like to speak with Steve Pratt, please. Yeah. Sure. Just see if he's available. May I get your name, please? Ronald from Cloud Solution IT. Alright. Just one moment. Thank you. Sorry. He's unavailable at the moment. Can I just get your number and get him to give you a callback? Alright. That that that would be fine. I'll just call him back some other time. Okay. Not a problem.","start_word":0,"end_word":125,"sentiment":"neutral","sentiment_score":0.012002324685454369},{"text":"Alright. Thank you. Thank you.","start_word":126,"end_word":130,"sentiment":"positive","sentiment_score":0.4907403588294983},{"text":"Bye. Alright.","start_word":131,"end_word":132,"sentiment":"neutral","sentiment_score":0.23005244135856628}],"average":{"sentiment":"neutral","sentiment_score":0.04141040372598858}}}}