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I'll also inform our head team.\n\nThank you so much.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.04,"end":2.32,"sentiment":"positive","sentiment_score":0.5241614520549774},{"text":"My name is Mary.","start":2.32,"end":3.36,"sentiment":"positive","sentiment_score":0.4081735983490944},{"text":"May I have your name, please?","start":3.36,"end":4.66,"sentiment":"neutral","sentiment_score":0.24837230145931244},{"text":"He's currently away right now.","start":16.835,"end":18.195,"sentiment":"neutral","sentiment_score":-0.15392310321331024},{"text":"Could you tell me how can I assist you?","start":18.195,"end":20.295,"sentiment":"neutral","sentiment_score":0.020203603224621877}],"sentiment":"neutral","sentiment_score":0.17779146122007533,"num_words":29,"start":1.04,"end":20.295},{"sentences":[{"text":"No.","start":38.88,"end":39.04,"sentiment":"neutral","sentiment_score":-0.08354443311691284},{"text":"It's just in at the moment.","start":39.04,"end":40.48,"sentiment":"neutral","sentiment_score":-0.08801628897587459},{"text":"So this is regarding this is this call is from HubSpot, and you've already sent an email?","start":40.48,"end":46.295002,"sentiment":"neutral","sentiment_score":-0.03726430697476163},{"text":"Okay.","start":63.51,"end":64.009995,"sentiment":"neutral","sentiment_score":-0.014521194621920586},{"text":"And can you tell me the so I already have the hot spot, the email, sir, this issue.","start":64.47,"end":72.055,"sentiment":"neutral","sentiment_score":0.013276132858461805}],"sentiment":"neutral","sentiment_score":-0.02373688810959805,"num_words":43,"start":38.88,"end":72.055},{"sentences":[{"text":"And is this your best callback number so that I could also provide it to him once he's once he's in?","start":72.055,"end":77.915,"sentiment":"neutral","sentiment_score":0.03148768899873609},{"text":"Yes, sir.","start":81.895,"end":82.555,"sentiment":"neutral","sentiment_score":0.1750940978527069},{"text":"Alright.","start":83.975,"end":84.295,"sentiment":"neutral","sentiment_score":0.2030961960554123},{"text":"Thank you so much.","start":84.295,"end":85.015,"sentiment":"positive","sentiment_score":0.47892796248197556},{"text":"I'll also inform our head team.","start":85.015,"end":91.382935,"sentiment":"neutral","sentiment_score":0.21139631047844887}],"sentiment":"neutral","sentiment_score":0.1293710462803788,"num_words":34,"start":72.055,"end":91.382935},{"sentences":[{"text":"Thank you so much.","start":91.382935,"end":92.52294,"sentiment":"positive","sentiment_score":0.5597112327814102}],"sentiment":"positive","sentiment_score":0.5597112327814102,"num_words":4,"start":91.382935,"end":92.52294}]}}]},{"alternatives":[{"transcript":"Hi, Mary. My name is Jason. I was hoping to speak with Dominico Toccia if he's if you could pass me through to him or if he had a he's lined. I just I sent him an email. I'm I'm calling from a company called HubSpot, and, yeah, he down he requested a demo. So I just wanted to call him to kinda arrange a time. But yeah. Is is he away on, like, leave, or is he just not in at the moment? Yeah. Correct. Yeah. I sent an email last week, and I just was trying to follow-up. I'm not sure if he's seeing it because I think last time I called, there was an issue with your in email services. I think there was, like, a disconnect. So I wasn't sure if there's still an issue. Yep. Yep. That's fine. Yeah. But I'll I'll send a full up email as well and see if he gets it that way. Okay. Beautiful. Okay. Thank you. See you. 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Mary. My name is Jason. I was hoping to speak with Dominico Toccia if he's if you could pass me through to him or if he had a he's lined. I just I sent him an email. I'm I'm calling from a company called HubSpot, and, yeah, he down he requested a demo.\n\nSo I just wanted to call him to kinda arrange a time. But yeah. Is is he away on, like, leave, or is he just not in at the moment? Yeah. Correct.\n\nYeah. I sent an email last week, and I just was trying to follow-up. I'm not sure if he's seeing it because I think last time I called, there was an issue with your in email services. I think there was, like, a disconnect. So I wasn't sure if there's still an issue.\n\nYep. Yep. That's fine. Yeah. But I'll I'll send a full up email as well and see if he gets it that way.\n\nOkay. Beautiful. Okay. Thank you. See you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Mary.","start":4.96,"end":5.52,"sentiment":"neutral","sentiment_score":0.05647027865052223},{"text":"My name is Jason.","start":5.52,"end":6.58,"sentiment":"neutral","sentiment_score":0.03605911787599325},{"text":"I was hoping to speak with Dominico Toccia if he's if you could pass me through to him or if he had a he's lined.","start":7.2,"end":14.66,"sentiment":"neutral","sentiment_score":0.023921700455248357},{"text":"I just I sent him an email.","start":21.045,"end":22.405,"sentiment":"neutral","sentiment_score":-0.02763048772300993},{"text":"I'm I'm calling from a company called HubSpot, and, yeah, he down he requested a demo.","start":22.405,"end":28.325,"sentiment":"neutral","sentiment_score":-0.0033805800485424697}],"sentiment":"neutral","sentiment_score":0.011254015654601433,"num_words":54,"start":4.96,"end":28.325},{"sentences":[{"text":"So I just wanted to call him to kinda arrange a time.","start":28.325,"end":30.78,"sentiment":"neutral","sentiment_score":0.011896087788045406},{"text":"But yeah.","start":31.74,"end":33.04,"sentiment":"neutral","sentiment_score":-0.047291576862335205},{"text":"Is is he away on, like, leave, or is he just not in at the moment?","start":33.260002,"end":36.96,"sentiment":"neutral","sentiment_score":-0.07714761816896498},{"text":"Yeah.","start":46.774998,"end":47.015,"sentiment":"neutral","sentiment_score":0.0008634300902485847},{"text":"Correct.","start":47.015,"end":47.335,"sentiment":"neutral","sentiment_score":0.004203159362077713}],"sentiment":"neutral","sentiment_score":-0.03691016879747622,"num_words":32,"start":28.325,"end":47.335},{"sentences":[{"text":"Yeah.","start":47.335,"end":47.495,"sentiment":"neutral","sentiment_score":-0.02242841199040413},{"text":"I sent an email last week, and I just was trying to follow-up.","start":47.495,"end":49.734997,"sentiment":"neutral","sentiment_score":-0.054836126760794565},{"text":"I'm not sure if he's seeing it because I think last time I called, there was an issue with your in email services.","start":49.734997,"end":56.854996,"sentiment":"neutral","sentiment_score":-0.17339933339668356},{"text":"I think there was, like, a disconnect.","start":56.854996,"end":59.195,"sentiment":"neutral","sentiment_score":-0.23334007390907832},{"text":"So I wasn't sure if there's still an issue.","start":59.45,"end":61.23,"sentiment":"neutral","sentiment_score":-0.21043220824665493}],"sentiment":"neutral","sentiment_score":-0.1556745871620358,"num_words":53,"start":47.335,"end":61.23},{"sentences":[{"text":"Yep.","start":77.795,"end":78.275,"sentiment":"neutral","sentiment_score":0.0422271303832531},{"text":"Yep.","start":78.275,"end":78.595,"sentiment":"neutral","sentiment_score":0.06365573406219482},{"text":"That's fine.","start":78.595,"end":79.075,"sentiment":"neutral","sentiment_score":0.16487546265125275},{"text":"Yeah.","start":79.075,"end":79.315,"sentiment":"neutral","sentiment_score":0.12902048230171204},{"text":"But I'll I'll send a full up email as well and see if he gets it that way.","start":79.315,"end":82.935,"sentiment":"neutral","sentiment_score":0.09684223433335622}],"sentiment":"neutral","sentiment_score":0.10033976043695989,"num_words":23,"start":77.795,"end":82.935},{"sentences":[{"text":"Okay.","start":88.79294,"end":89.29294,"sentiment":"neutral","sentiment_score":0.18230678141117096},{"text":"Beautiful.","start":89.43294,"end":89.93294,"sentiment":"positive","sentiment_score":0.4327475428581238},{"text":"Okay.","start":89.992935,"end":90.312935,"sentiment":"neutral","sentiment_score":0.3102647066116333},{"text":"Thank you.","start":90.312935,"end":90.97294,"sentiment":"positive","sentiment_score":0.4694317430257797},{"text":"See you.","start":92.87294,"end":93.272934,"sentiment":"positive","sentiment_score":0.3701336979866028}],"sentiment":"positive","sentiment_score":0.37206427327224184,"num_words":7,"start":88.79294,"end":93.272934},{"sentences":[{"text":"Bye.","start":93.272934,"end":93.772934,"sentiment":"neutral","sentiment_score":0.1588437855243683}],"sentiment":"neutral","sentiment_score":0.1588437855243683,"num_words":1,"start":93.272934,"end":93.772934}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hi, Mary. My name is Jason. I was hoping to speak with Dominico Toccia if he's if you could pass me through to him or if he had a he's lined.\n\nChannel 0: He's currently away right now. Could you tell me how can I assist you?\n\nChannel 1: I just I sent him an email. I'm I'm calling from a company called HubSpot, and, yeah, he down he requested a demo. So I just wanted to call him to kinda arrange a time. But yeah. Is is he away on, like, leave, or is he just not in at the moment?\n\nChannel 0: No. It's just in at the moment. So this is regarding this is this call is from HubSpot, and you've already sent an email?\n\nChannel 1: Yeah. Correct. Yeah. I sent an email last week, and I just was trying to follow-up. I'm not sure if he's seeing it because I think last time I called, there was an issue with your in email services.\n\nI think there was, like, a disconnect. So I wasn't sure if there's still an issue.\n\nChannel 0: Okay. And can you tell me the so I already have the hot spot, the email, sir, this issue. And is this your best callback number so that I could also provide it to him once he's once he's in?\n\nChannel 1: Yep. Yep. That's fine. Yeah. But I'll I'll send a full up email as well and see if he gets\n\nChannel 0: Yes, sir.\n\nChannel 1: it that way.\n\nChannel 0: Alright. Thank you so much. I'll also inform our head\n\nChannel 1: Okay. Beautiful. Okay. Thank you.\n\nChannel 0: team. Thank you so much.\n\nChannel 1: See you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.04,"end":2.32,"sentiment":"positive","sentiment_score":0.5241614520549774},{"text":"My name is Mary.","start":2.32,"end":3.36,"sentiment":"positive","sentiment_score":0.4081735983490944},{"text":"May I have your name, please?","start":3.36,"end":4.66,"sentiment":"neutral","sentiment_score":0.24837230145931244}],"sentiment":"positive","sentiment_score":0.3829156974951426,"channel":0,"num_words":15,"start":1.04,"end":4.66},{"sentences":[{"text":"Hi, Mary.","start":4.96,"end":5.52,"sentiment":"neutral","sentiment_score":0.05647027865052223},{"text":"My name is Jason.","start":5.52,"end":6.58,"sentiment":"neutral","sentiment_score":0.03605911787599325},{"text":"I was hoping to speak with Dominico Toccia if he's if you could pass me through to him or if he had a he's lined.","start":7.2,"end":14.66,"sentiment":"neutral","sentiment_score":0.023921700455248357}],"sentiment":"neutral","sentiment_score":0.027587727102781495,"channel":1,"num_words":31,"start":4.96,"end":14.66},{"sentences":[{"text":"He's currently away right now.","start":16.835,"end":18.195,"sentiment":"neutral","sentiment_score":-0.15392310321331024},{"text":"Could you tell me how can I assist you?","start":18.195,"end":20.295,"sentiment":"neutral","sentiment_score":0.020203603224621877}],"sentiment":"neutral","sentiment_score":-0.041984506217496734,"channel":0,"num_words":14,"start":16.835,"end":20.295},{"sentences":[{"text":"I just I sent him an email.","start":21.045,"end":22.405,"sentiment":"neutral","sentiment_score":-0.02763048772300993},{"text":"I'm I'm calling from a company called HubSpot, and, yeah, he down he requested a demo.","start":22.405,"end":28.325,"sentiment":"neutral","sentiment_score":-0.0033805800485424697},{"text":"So I just wanted to call him to kinda arrange a time.","start":28.325,"end":30.78,"sentiment":"neutral","sentiment_score":0.011896087788045406},{"text":"But yeah.","start":31.74,"end":33.04,"sentiment":"neutral","sentiment_score":-0.047291576862335205},{"text":"Is is he away on, like, leave, or is he just not in at the moment?","start":33.260002,"end":36.96,"sentiment":"neutral","sentiment_score":-0.07714761816896498}],"sentiment":"neutral","sentiment_score":-0.027050843128477626,"channel":1,"num_words":53,"start":21.045,"end":36.96},{"sentences":[{"text":"No.","start":38.88,"end":39.04,"sentiment":"neutral","sentiment_score":-0.08354443311691284},{"text":"It's just in at the moment.","start":39.04,"end":40.48,"sentiment":"neutral","sentiment_score":-0.08801628897587459},{"text":"So this is regarding this is this call is from HubSpot, and you've already sent an email?","start":40.48,"end":46.295002,"sentiment":"neutral","sentiment_score":-0.03726430697476163}],"sentiment":"neutral","sentiment_score":-0.051880641064296164,"channel":0,"num_words":24,"start":38.88,"end":46.295002},{"sentences":[{"text":"Yeah.","start":46.774998,"end":47.015,"sentiment":"neutral","sentiment_score":0.0008634300902485847},{"text":"Correct.","start":47.015,"end":47.335,"sentiment":"neutral","sentiment_score":0.004203159362077713},{"text":"Yeah.","start":47.335,"end":47.495,"sentiment":"neutral","sentiment_score":-0.02242841199040413},{"text":"I sent an email last week, and I just was trying to follow-up.","start":47.495,"end":49.734997,"sentiment":"neutral","sentiment_score":-0.054836126760794565},{"text":"I'm not sure if he's seeing it because I think last time I called, there was an issue with your in email services.","start":49.734997,"end":56.854996,"sentiment":"neutral","sentiment_score":-0.17339933339668356}],"sentiment":"neutral","sentiment_score":-0.12098502919364434,"channel":1,"num_words":39,"start":46.774998,"end":56.854996},{"sentences":[{"text":"I think there was, like, a disconnect.","start":56.854996,"end":59.195,"sentiment":"neutral","sentiment_score":-0.23334007390907832},{"text":"So I wasn't sure if there's still an issue.","start":59.45,"end":61.23,"sentiment":"neutral","sentiment_score":-0.21043220824665493}],"sentiment":"neutral","sentiment_score":-0.22045439947396517,"channel":1,"num_words":16,"start":56.854996,"end":61.23},{"sentences":[{"text":"Okay.","start":63.51,"end":64.009995,"sentiment":"neutral","sentiment_score":-0.014521194621920586},{"text":"And can you tell me the so I already have the hot spot, the email, sir, this issue.","start":64.47,"end":72.055,"sentiment":"neutral","sentiment_score":0.013276132858461805},{"text":"And is this your best callback number so that I could also provide it to him once he's once he's in?","start":72.055,"end":77.915,"sentiment":"neutral","sentiment_score":0.03148768899873609}],"sentiment":"neutral","sentiment_score":0.02214226664509624,"channel":0,"num_words":40,"start":63.51,"end":77.915},{"sentences":[{"text":"Yep.","start":77.795,"end":78.275,"sentiment":"neutral","sentiment_score":0.0422271303832531},{"text":"Yep.","start":78.275,"end":78.595,"sentiment":"neutral","sentiment_score":0.06365573406219482},{"text":"That's fine.","start":78.595,"end":79.075,"sentiment":"neutral","sentiment_score":0.16487546265125275},{"text":"Yeah.","start":79.075,"end":79.315,"sentiment":"neutral","sentiment_score":0.12902048230171204},{"text":"But I'll I'll send a full up email as well and see if he gets","start":79.315,"end":82.115,"sentiment":"neutral","sentiment_score":0.08504987061023712}],"sentiment":"neutral","sentiment_score":0.09202011656016111,"channel":1,"num_words":20,"start":77.795,"end":82.115},{"sentences":[{"text":"Yes, sir.","start":81.895,"end":82.555,"sentiment":"neutral","sentiment_score":0.1750940978527069}],"sentiment":"neutral","sentiment_score":0.1750940978527069,"channel":0,"num_words":2,"start":81.895,"end":82.555},{"sentences":[{"text":"it that way.","start":82.115,"end":82.935,"sentiment":"neutral","sentiment_score":0.15580405294895172}],"sentiment":"neutral","sentiment_score":0.15580405294895172,"channel":1,"num_words":3,"start":82.115,"end":82.935},{"sentences":[{"text":"Alright.","start":83.975,"end":84.295,"sentiment":"neutral","sentiment_score":0.2030961960554123},{"text":"Thank you so much.","start":84.295,"end":85.015,"sentiment":"positive","sentiment_score":0.47892796248197556},{"text":"I'll also inform our head","start":85.015,"end":87.54294,"sentiment":"neutral","sentiment_score":0.18893586248159408}],"sentiment":"neutral","sentiment_score":0.30634873583912847,"channel":0,"num_words":10,"start":83.975,"end":87.54294},{"sentences":[{"text":"Okay.","start":88.79294,"end":89.29294,"sentiment":"neutral","sentiment_score":0.18230678141117096},{"text":"Beautiful.","start":89.43294,"end":89.93294,"sentiment":"positive","sentiment_score":0.4327475428581238},{"text":"Okay.","start":89.992935,"end":90.312935,"sentiment":"neutral","sentiment_score":0.3102647066116333},{"text":"Thank you.","start":90.312935,"end":90.97294,"sentiment":"positive","sentiment_score":0.4694317430257797}],"sentiment":"positive","sentiment_score":0.3728365033864975,"channel":1,"num_words":5,"start":88.79294,"end":90.97294},{"sentences":[{"text":"team.","start":91.14294,"end":91.382935,"sentiment":"neutral","sentiment_score":0.3236985504627228},{"text":"Thank you so much.","start":91.382935,"end":92.52294,"sentiment":"positive","sentiment_score":0.5597112327814102}],"sentiment":"positive","sentiment_score":0.5125086963176727,"channel":0,"num_words":5,"start":91.14294,"end":92.52294},{"sentences":[{"text":"See you.","start":92.87294,"end":93.272934,"sentiment":"positive","sentiment_score":0.3701336979866028},{"text":"Bye.","start":93.272934,"end":93.772934,"sentiment":"neutral","sentiment_score":0.1588437855243683}],"sentiment":"neutral","sentiment_score":0.29970372716585797,"channel":1,"num_words":3,"start":92.87294,"end":93.772934}]},"summary":{"result":"success","short":"A representative from HubSpot named Jason calls Airtel to follow up on a previous email sent to Dominico. He asks to speak with Dominico and is informed that he is currently away. Jason asks if there is an issue with Airtel's email services and mentions that he will send a full email to Dominico. The call ends with the representative thanking the customer and providing his callback number."},"intents":{"segments":[{"text":"Hi, Mary. My name is Jason. I was hoping to speak with Dominico Toccia if he's if you could pass me through to him or if he had a he's lined.","start_word":15,"end_word":45,"intents":[{"intent":"Speak with dominico toccia","confidence_score":0.28157327}]},{"text":"I just I sent him an email. I'm I'm calling from a company called HubSpot, and, yeah, he down he requested a demo. So I just wanted to call him to kinda arrange a time. But yeah.","start_word":60,"end_word":96,"intents":[{"intent":"Arrange time","confidence_score":0.27830282}]},{"text":"I sent an email last week, and I just was trying to follow-up. I'm not sure if he's seeing it because I think last time I called, there was an issue with your in email services. I think there was, like, a disconnect. So I wasn't sure if there's still an issue. Okay.","start_word":140,"end_word":192,"intents":[{"intent":"Resolve email issue","confidence_score":0.0011764757}]},{"text":"And is this your best callback number so that I could also provide it to him once he's once he's in? Yep.","start_word":211,"end_word":232,"intents":[{"intent":"Provide contact number","confidence_score":0.0085561}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4772899746894837},{"text":"May I have your name, please? Hi, Mary. My name is Jason. I was hoping to speak with Dominico Toccia if he's if you could pass me through to him or if he had a he's lined. He's currently away right now. Could you tell me how can I assist you? I just I sent him an email. I'm I'm calling from a company called HubSpot, and, yeah, he down he requested a demo. So I just wanted to call him to kinda arrange a time. But yeah. Is is he away on, like, leave, or is he just not in at the moment? No. It's just in at the moment. So this is regarding this is this call is from HubSpot, and you've already sent an email? Yeah. Correct. Yeah. I sent an email last week, and I just was trying to follow-up. I'm not sure if he's seeing it because I think last time I called, there was an issue with your in email services. I think there was, like, a disconnect. So I wasn't sure if there's still an issue. Okay. And can you tell me the so I already have the hot spot, the email, sir, this issue. And is this your best callback number so that I could also provide it to him once he's once he's in? Yep. Yep. That's fine. Yeah. But I'll I'll send a full up email as well and see if he gets Yes, sir. it that way. Alright.","start_word":9,"end_word":257,"sentiment":"neutral","sentiment_score":-0.0190754272043705},{"text":"Thank you so much.","start_word":258,"end_word":261,"sentiment":"positive","sentiment_score":0.4779047966003418},{"text":"I'll also inform our head Okay.","start_word":262,"end_word":267,"sentiment":"neutral","sentiment_score":0.20096993446350095},{"text":"Beautiful.","start_word":268,"end_word":268,"sentiment":"positive","sentiment_score":0.4327475428581238},{"text":"Okay.","start_word":269,"end_word":269,"sentiment":"neutral","sentiment_score":0.3102647066116333},{"text":"Thank you.","start_word":270,"end_word":271,"sentiment":"positive","sentiment_score":0.46274012327194214},{"text":"team.","start_word":272,"end_word":272,"sentiment":"neutral","sentiment_score":0.3236985504627228},{"text":"Thank you so much. See you.","start_word":273,"end_word":278,"sentiment":"positive","sentiment_score":0.4820011854171753},{"text":"Bye.","start_word":279,"end_word":279,"sentiment":"neutral","sentiment_score":0.21152496337890625}],"average":{"sentiment":"neutral","sentiment_score":0.0262629566422428}}}}