{"metadata":{"transaction_key":"deprecated","request_id":"019efc6e-8004-79c1-82ed-83391663dcd7","sha256":"9b55a257b8699dce8084607ca8157d3af0f65399fd59ab35d2033bc2d892a434","created":"2026-06-25T01:39:22.174Z","duration":231.47993,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":510,"output_tokens":73},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":576,"output_tokens":578},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":576,"output_tokens":45}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hello, Nicole. Have a good day to you. Nicole, I was trying yeah. Hi. I was actually calling, Nicole, to get a hold of Garrett Williams in the IT department. Oh. Oh, yeah. I'm representing Vigilance AI. We are a cybersecurity company. Oh, yeah. Definitely. Alright. Does does he have an email where I can send it to? Oh, yeah. I think that would be better. That way, he can check us out more thoroughly. You know? So, yeah, I'm ready. Mhmm. Right. Door beauty. Got it? Okay. So that's service@adorebeauty.com.eu. Right? Alright. Well, thank you for taking my call, and I appreciate the well, I appreciate everything. Thank you. Take care. You too. Bye bye.","confidence":0.99609375,"words":[{"word":"oh","start":101.11,"end":101.350006,"confidence":0.9367676,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.23890739679336548},{"word":"hello","start":101.350006,"end":101.850006,"confidence":0.9641113,"punctuated_word":"hello,","sentiment":"neutral","sentiment_score":0.28117361664772034},{"word":"nicole","start":101.990005,"end":102.490005,"confidence":0.74853516,"punctuated_word":"Nicole.","sentiment":"neutral","sentiment_score":0.27908581495285034},{"word":"have","start":102.71001,"end":102.83,"confidence":0.77246094,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.4575786888599396},{"word":"a","start":102.83,"end":102.950005,"confidence":0.98828125,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.47716760635375977},{"word":"good","start":102.950005,"end":103.19,"confidence":0.99902344,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4639720916748047},{"word":"day","start":103.19,"end":103.350006,"confidence":1.0,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.5878036618232727},{"word":"to","start":103.350006,"end":103.51,"confidence":0.99121094,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5491141676902771},{"word":"you","start":103.51,"end":104.01,"confidence":0.9814453,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3996284604072571},{"word":"nicole","start":104.994995,"end":105.314995,"confidence":0.98876953,"punctuated_word":"Nicole,","sentiment":"neutral","sentiment_score":0.004262186586856842},{"word":"i","start":105.314995,"end":105.475,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.020758777856826786},{"word":"was","start":105.475,"end":105.954994,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.028565499931573868},{"word":"trying","start":105.954994,"end":106.454994,"confidence":0.81933594,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.006118260324001312},{"word":"yeah","start":107.314995,"end":107.634995,"confidence":0.7871094,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.004161957651376724},{"word":"hi","start":107.634995,"end":108.134995,"confidence":0.98339844,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.008164411410689354},{"word":"i","start":108.674995,"end":108.755,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.014377612620592116},{"word":"was","start":108.755,"end":109.255,"confidence":0.99609375,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.018024276942014698},{"word":"actually","start":109.314995,"end":109.715,"confidence":0.9658203,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.0021146871149539948},{"word":"calling","start":109.715,"end":110.115,"confidence":0.72387695,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.012558331713080406},{"word":"nicole","start":110.115,"end":110.615,"confidence":0.99365234,"punctuated_word":"Nicole,","sentiment":"neutral","sentiment_score":-0.00009778328239917756},{"word":"to","start":110.755,"end":111.235,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00457318127155304},{"word":"get","start":111.235,"end":111.475,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.01170528307557106},{"word":"a","start":111.475,"end":111.555,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.023116933181881905},{"word":"hold","start":111.555,"end":111.875,"confidence":0.5698242,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.0333678238093853},{"word":"of","start":111.875,"end":112.195,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.01735762134194374},{"word":"garrett","start":112.195,"end":112.674995,"confidence":0.96435547,"punctuated_word":"Garrett","sentiment":"neutral","sentiment_score":0.01752803474664688},{"word":"williams","start":112.674995,"end":113.174995,"confidence":0.99902344,"punctuated_word":"Williams","sentiment":"neutral","sentiment_score":0.0219186469912529},{"word":"in","start":113.395,"end":113.555,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.00031469017267227173},{"word":"the","start":113.555,"end":114.055,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0015399716794490814},{"word":"it","start":114.354996,"end":114.835,"confidence":0.9404297,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.015548907220363615},{"word":"department","start":114.835,"end":115.335,"confidence":0.99316406,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":-0.00996817834675312},{"word":"oh","start":128.0,"end":128.48,"confidence":0.75878906,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":0.005632797256112099},{"word":"oh","start":128.48,"end":128.72,"confidence":0.99072266,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.013106350786983969},{"word":"yeah","start":128.72,"end":129.22,"confidence":0.9946289,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.014596128836274149},{"word":"i'm","start":129.68,"end":129.92,"confidence":0.8400879,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.018340598791837692},{"word":"representing","start":129.92,"end":130.42,"confidence":0.9375,"punctuated_word":"representing","sentiment":"neutral","sentiment_score":0.02130302786827087},{"word":"vigilance","start":130.72,"end":131.22,"confidence":0.90966797,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.019957823678851128},{"word":"ai","start":131.6,"end":132.1,"confidence":0.8852539,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.027730006724596024},{"word":"we","start":132.51501,"end":132.675,"confidence":0.99609375,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.02835171669721603},{"word":"are","start":132.675,"end":132.91501,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.01068929210305214},{"word":"a","start":132.91501,"end":133.41501,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.023792842403054237},{"word":"cybersecurity","start":133.475,"end":133.975,"confidence":0.89453125,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.02628660947084427},{"word":"company","start":134.35501,"end":134.85501,"confidence":0.9995117,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":0.009919118136167526},{"word":"oh","start":145.54001,"end":145.86,"confidence":0.7956543,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.19266541302204132},{"word":"yeah","start":145.86,"end":146.36,"confidence":0.99072266,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.21182647347450256},{"word":"definitely","start":155.70001,"end":156.20001,"confidence":0.80249023,"punctuated_word":"Definitely.","sentiment":"neutral","sentiment_score":0.30374014377593994},{"word":"alright","start":156.26001,"end":156.76001,"confidence":0.97265625,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10077138990163804},{"word":"does","start":157.3,"end":157.54001,"confidence":0.58496094,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":0.04737335443496704},{"word":"does","start":157.54001,"end":157.70001,"confidence":0.82177734,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.047970253974199295},{"word":"he","start":157.70001,"end":157.94,"confidence":0.69189453,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.04779370129108429},{"word":"have","start":157.94,"end":158.42,"confidence":0.99316406,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.032530128955841064},{"word":"an","start":158.42,"end":158.74,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.02642147056758404},{"word":"email","start":158.74,"end":159.24,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.030656084418296817},{"word":"where","start":159.3,"end":159.54001,"confidence":0.99902344,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.019374443218111992},{"word":"i","start":159.54001,"end":159.70001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0309891514480114},{"word":"can","start":159.70001,"end":160.18001,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0317797027528286},{"word":"send","start":160.18001,"end":160.42,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.03425836190581322},{"word":"it","start":160.42,"end":160.58,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.028084464371204376},{"word":"to","start":160.58,"end":161.08,"confidence":0.9975586,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":0.03340088948607445},{"word":"oh","start":179.79999,"end":179.95999,"confidence":0.9711914,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.013438386842608452},{"word":"yeah","start":179.95999,"end":180.2,"confidence":0.9916992,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.015031285583972933},{"word":"i","start":180.2,"end":180.28,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04630623012781143},{"word":"think","start":180.28,"end":180.51999,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.05523183569312096},{"word":"that","start":180.51999,"end":180.84,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06532561033964157},{"word":"would","start":180.84,"end":181.0,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.07709155231714249},{"word":"be","start":181.0,"end":181.23999,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04392710328102112},{"word":"better","start":181.23999,"end":181.64,"confidence":0.9707031,"punctuated_word":"better.","sentiment":"neutral","sentiment_score":-0.04168820008635521},{"word":"that","start":181.64,"end":181.79999,"confidence":1.0,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.0419464036822319},{"word":"way","start":181.79999,"end":182.28,"confidence":0.9394531,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.019643958657979965},{"word":"he","start":182.51999,"end":182.68,"confidence":0.99902344,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.01717255264520645},{"word":"can","start":182.68,"end":183.0,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.01129494607448578},{"word":"check","start":183.0,"end":183.31999,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.02930217981338501},{"word":"us","start":183.31999,"end":183.56,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.03851460665464401},{"word":"out","start":183.56,"end":183.87999,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.010169953107833862},{"word":"more","start":183.87999,"end":184.2,"confidence":0.99902344,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.029210232198238373},{"word":"thoroughly","start":184.2,"end":184.7,"confidence":0.9260254,"punctuated_word":"thoroughly.","sentiment":"neutral","sentiment_score":-0.05231119319796562},{"word":"you","start":185.07999,"end":185.23999,"confidence":0.9970703,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.008341971784830093},{"word":"know","start":185.23999,"end":185.73999,"confidence":0.98583984,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":-0.003580274060368538},{"word":"so","start":185.95999,"end":186.43999,"confidence":0.9404297,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.1344418823719025},{"word":"yeah","start":186.43999,"end":186.68,"confidence":0.8190918,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.1787860244512558},{"word":"i'm","start":186.68,"end":186.92,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2214375436306},{"word":"ready","start":186.92,"end":187.42,"confidence":1.0,"punctuated_word":"ready.","sentiment":"neutral","sentiment_score":0.18339891731739044},{"word":"mhmm","start":193.255,"end":193.755,"confidence":0.9876709,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.035742320120334625},{"word":"right","start":196.455,"end":196.955,"confidence":0.96240234,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.03315923362970352},{"word":"door","start":202.935,"end":203.435,"confidence":0.6064453,"punctuated_word":"Door","sentiment":"neutral","sentiment_score":0.03965109959244728},{"word":"beauty","start":203.495,"end":203.995,"confidence":0.9628906,"punctuated_word":"beauty.","sentiment":"neutral","sentiment_score":0.028263477608561516},{"word":"got","start":205.86,"end":206.09999,"confidence":0.9951172,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.011137660592794418},{"word":"it","start":206.09999,"end":206.59999,"confidence":0.7734375,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.01404646597802639},{"word":"okay","start":208.57999,"end":209.07999,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.030538033694028854},{"word":"so","start":209.45999,"end":209.7,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.035581622272729874},{"word":"that's","start":209.7,"end":210.2,"confidence":0.96655273,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.03745856508612633},{"word":"service@adorebeauty.com.eu","start":210.5,"end":213.54,"confidence":0.92578125,"punctuated_word":"service@adorebeauty.com.eu.","sentiment":"neutral","sentiment_score":0.05325169116258621},{"word":"right","start":213.54,"end":214.04,"confidence":0.99658203,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.03868389874696731},{"word":"alright","start":217.235,"end":217.735,"confidence":0.9941406,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.24481716752052307},{"word":"well","start":218.03499,"end":218.275,"confidence":0.8935547,"punctuated_word":"Well,","sentiment":"positive","sentiment_score":0.4081890285015106},{"word":"thank","start":218.275,"end":218.515,"confidence":0.9980469,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.6241810917854309},{"word":"you","start":218.515,"end":218.83499,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6275860667228699},{"word":"for","start":218.83499,"end":219.33499,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6931666135787964},{"word":"taking","start":219.635,"end":219.95499,"confidence":0.93408203,"punctuated_word":"taking","sentiment":"positive","sentiment_score":0.6683719754219055},{"word":"my","start":219.95499,"end":220.275,"confidence":1.0,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.6270624399185181},{"word":"call","start":220.275,"end":220.75499,"confidence":0.9440918,"punctuated_word":"call,","sentiment":"positive","sentiment_score":0.6544507145881653},{"word":"and","start":220.75499,"end":221.075,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5675992369651794},{"word":"i","start":221.075,"end":221.155,"confidence":0.99316406,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6189121603965759},{"word":"appreciate","start":221.155,"end":221.655,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.5882137417793274},{"word":"the","start":221.715,"end":222.215,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.606986939907074},{"word":"well","start":223.23499,"end":223.635,"confidence":0.99853516,"punctuated_word":"well,","sentiment":"positive","sentiment_score":0.5702464580535889},{"word":"i","start":223.635,"end":223.795,"confidence":0.9741211,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.638198733329773},{"word":"appreciate","start":223.795,"end":224.275,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.6021756529808044},{"word":"everything","start":224.275,"end":224.75499,"confidence":1.0,"punctuated_word":"everything.","sentiment":"positive","sentiment_score":0.5982345342636108},{"word":"thank","start":224.75499,"end":224.995,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6023606657981873},{"word":"you","start":224.995,"end":225.31499,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5411224365234375},{"word":"take","start":225.31499,"end":225.555,"confidence":1.0,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.5424995422363281},{"word":"care","start":225.555,"end":226.055,"confidence":1.0,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.5132480263710022},{"word":"you","start":229.075,"end":229.31499,"confidence":0.99121094,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.17212079465389252},{"word":"too","start":229.31499,"end":229.81499,"confidence":1.0,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.11528593301773073},{"word":"bye","start":229.875,"end":230.11499,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1556532382965088},{"word":"bye","start":230.11499,"end":230.61499,"confidence":0.99902344,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.08815117925405502}],"paragraphs":{"transcript":"\nOh, hello, Nicole. Have a good day to you. Nicole, I was trying yeah. Hi. I was actually calling, Nicole, to get a hold of Garrett Williams in the IT department.\n\nOh. Oh, yeah. I'm representing Vigilance AI. We are a cybersecurity company. Oh, yeah.\n\nDefinitely. Alright. Does does he have an email where I can send it to? Oh, yeah. I think that would be better.\n\nThat way, he can check us out more thoroughly. You know? So, yeah, I'm ready. Mhmm. Right.\n\nDoor beauty. Got it? Okay. So that's service@adorebeauty.com.eu. Right?\n\nAlright. Well, thank you for taking my call, and I appreciate the well, I appreciate everything. Thank you. Take care. You too.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Oh, hello, Nicole.","start":101.11,"end":102.490005,"sentiment":"neutral","sentiment_score":0.2663889427979787},{"text":"Have a good day to you.","start":102.71001,"end":104.01,"sentiment":"positive","sentiment_score":0.4892107794682185},{"text":"Nicole, I was trying yeah.","start":104.994995,"end":107.634995,"sentiment":"neutral","sentiment_score":-0.01106846183538437},{"text":"Hi.","start":107.634995,"end":108.134995,"sentiment":"neutral","sentiment_score":0.008164411410689354},{"text":"I was actually calling, Nicole, to get a hold of Garrett Williams in the IT department.","start":108.674995,"end":115.335,"sentiment":"neutral","sentiment_score":0.007409180048853159}],"sentiment":"neutral","sentiment_score":0.12276775768447307,"num_words":31,"start":101.11,"end":115.335},{"sentences":[{"text":"Oh.","start":128.0,"end":128.48,"sentiment":"neutral","sentiment_score":0.005632797256112099},{"text":"Oh, yeah.","start":128.48,"end":129.22,"sentiment":"neutral","sentiment_score":0.013851239811629059},{"text":"I'm representing Vigilance AI.","start":129.68,"end":132.1,"sentiment":"neutral","sentiment_score":0.02183286426588893},{"text":"We are a cybersecurity company.","start":132.51501,"end":134.85501,"sentiment":"neutral","sentiment_score":0.019807915762066843},{"text":"Oh, yeah.","start":145.54001,"end":146.36,"sentiment":"neutral","sentiment_score":0.20224594324827194}],"sentiment":"neutral","sentiment_score":0.04458558566070029,"num_words":14,"start":128.0,"end":146.36},{"sentences":[{"text":"Definitely.","start":155.70001,"end":156.20001,"sentiment":"neutral","sentiment_score":0.30374014377593994},{"text":"Alright.","start":156.26001,"end":156.76001,"sentiment":"neutral","sentiment_score":0.10077138990163804},{"text":"Does does he have an email where I can send it to?","start":157.3,"end":161.08,"sentiment":"neutral","sentiment_score":0.03421933390200138},{"text":"Oh, yeah.","start":179.79999,"end":180.2,"sentiment":"neutral","sentiment_score":-0.014234836213290691},{"text":"I think that would be better.","start":180.2,"end":181.64,"sentiment":"neutral","sentiment_score":-0.05492842197418213}],"sentiment":"neutral","sentiment_score":0.02077742437408729,"num_words":22,"start":155.70001,"end":181.64},{"sentences":[{"text":"That way, he can check us out more thoroughly.","start":181.64,"end":184.7,"sentiment":"neutral","sentiment_score":-0.0014551033576329548},{"text":"You know?","start":185.07999,"end":185.73999,"sentiment":"neutral","sentiment_score":-0.005961122922599316},{"text":"So, yeah, I'm ready.","start":185.95999,"end":187.42,"sentiment":"neutral","sentiment_score":0.17951609194278717},{"text":"Mhmm.","start":193.255,"end":193.755,"sentiment":"neutral","sentiment_score":0.035742320120334625},{"text":"Right.","start":196.455,"end":196.955,"sentiment":"neutral","sentiment_score":0.03315923362970352}],"sentiment":"neutral","sentiment_score":0.0448204556151348,"num_words":17,"start":181.64,"end":196.955},{"sentences":[{"text":"Door beauty.","start":202.935,"end":203.995,"sentiment":"neutral","sentiment_score":0.0339572886005044},{"text":"Got it?","start":205.86,"end":206.59999,"sentiment":"neutral","sentiment_score":0.012592063285410404},{"text":"Okay.","start":208.57999,"end":209.07999,"sentiment":"neutral","sentiment_score":0.030538033694028854},{"text":"So that's service@adorebeauty.com.eu.","start":209.45999,"end":213.54,"sentiment":"neutral","sentiment_score":0.042097292840480804},{"text":"Right?","start":213.54,"end":214.04,"sentiment":"neutral","sentiment_score":0.03868389874696731}],"sentiment":"neutral","sentiment_score":0.03206805719269647,"num_words":9,"start":202.935,"end":214.04},{"sentences":[{"text":"Alright.","start":217.235,"end":217.735,"sentiment":"neutral","sentiment_score":0.24481716752052307},{"text":"Well, thank you for taking my call, and I appreciate the well, I appreciate everything.","start":218.03499,"end":224.75499,"sentiment":"positive","sentiment_score":0.6062383592128754},{"text":"Thank you.","start":224.75499,"end":225.31499,"sentiment":"positive","sentiment_score":0.5717415511608124},{"text":"Take care.","start":225.31499,"end":226.055,"sentiment":"positive","sentiment_score":0.5278737843036652},{"text":"You too.","start":229.075,"end":229.81499,"sentiment":"neutral","sentiment_score":0.14370336383581161}],"sentiment":"positive","sentiment_score":0.5375013615597378,"num_words":22,"start":217.235,"end":229.81499},{"sentences":[{"text":"Bye bye.","start":229.875,"end":230.61499,"sentiment":"neutral","sentiment_score":0.03375102952122688}],"sentiment":"neutral","sentiment_score":0.03375102952122688,"num_words":2,"start":229.875,"end":230.61499}]}}]},{"alternatives":[{"transcript":"Thank you for calling Adore Beauty. Before we connect you, here's some helpful information that may answer your question. If you're using a promo code or Adore rewards, please note, please don't apply to sale items or exclude friends. Looking to return an item? Simply visit our website and scroll to the bottom of the page. You'll find a link to how to return with all of the details. If you'd still like to speak with someone, please stay on the line. Or if you can turn off your wait, press 1 at any time to leave a voice mail. Thanks for calling. We look forward to hearing from you soon. The average wait time is currently two minutes. Please hold for the next available agent. Thank you for calling Adobe Beauty. This is Nicole. Hi. Oh, okay. I don't actually have a direct number for Garrett, but I can forward your details over. What was your name and the company that you're calling from? Okay. Perfect. Alright. Well, I'll forward your number. Is it this number okay to send over to Gareth? Perfect. Alright. Well, I'll send over the details over to Gareth, and he should be in contact with you soon. Unfortunately, I don't have a direct email. If you if you would like, we can you can send us an email to our to our UnderDoor Beauty email, and then we can forward it over to him. Would you like me to give you that email address? Perfect. Alright. It is service and then the at symbol, Adore Beauty, dot com dot a u. Yep. That's correct. My pleasure. Have a good day. Bye.","confidence":0.99902344,"words":[{"word":"thank","start":0.39999998,"end":0.56,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5879471898078918},{"word":"you","start":0.56,"end":0.71999997,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5654739141464233},{"word":"for","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5364015698432922},{"word":"calling","start":0.96,"end":1.28,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.5566540360450745},{"word":"adore","start":1.28,"end":1.5999999,"confidence":0.98168945,"punctuated_word":"Adore","sentiment":"positive","sentiment_score":0.5119754672050476},{"word":"beauty","start":1.5999999,"end":2.1,"confidence":0.99658203,"punctuated_word":"Beauty.","sentiment":"positive","sentiment_score":0.6398108005523682},{"word":"before","start":2.48,"end":2.8,"confidence":1.0,"punctuated_word":"Before","sentiment":"positive","sentiment_score":0.45329901576042175},{"word":"we","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.20739099383354187},{"word":"connect","start":3.04,"end":3.36,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.2095889002084732},{"word":"you","start":3.36,"end":3.76,"confidence":0.99609375,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.29769498109817505},{"word":"here's","start":3.76,"end":4.0,"confidence":0.9951172,"punctuated_word":"here's","sentiment":"neutral","sentiment_score":0.2844040095806122},{"word":"some","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.27179497480392456},{"word":"helpful","start":4.16,"end":4.56,"confidence":0.99902344,"punctuated_word":"helpful","sentiment":"neutral","sentiment_score":0.22938938438892365},{"word":"information","start":4.56,"end":5.06,"confidence":0.99902344,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.3229832649230957},{"word":"that","start":5.12,"end":5.3599997,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2504245340824127},{"word":"may","start":5.3599997,"end":5.52,"confidence":0.99316406,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.242888867855072},{"word":"answer","start":5.52,"end":5.92,"confidence":0.98828125,"punctuated_word":"answer","sentiment":"neutral","sentiment_score":0.3178871273994446},{"word":"your","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.34592482447624207},{"word":"question","start":6.08,"end":6.58,"confidence":0.9941406,"punctuated_word":"question.","sentiment":"neutral","sentiment_score":0.2670566737651825},{"word":"if","start":7.7599998,"end":8.0,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.04013419523835182},{"word":"you're","start":8.0,"end":8.16,"confidence":0.9941406,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.038760844618082047},{"word":"using","start":8.16,"end":8.48,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.03068218193948269},{"word":"a","start":8.48,"end":8.639999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0404544360935688},{"word":"promo","start":8.639999,"end":9.04,"confidence":0.9921875,"punctuated_word":"promo","sentiment":"neutral","sentiment_score":0.02049262635409832},{"word":"code","start":9.04,"end":9.28,"confidence":1.0,"punctuated_word":"code","sentiment":"neutral","sentiment_score":0.04197247326374054},{"word":"or","start":9.28,"end":9.5199995,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.008539259433746338},{"word":"adore","start":9.5199995,"end":9.76,"confidence":0.9453125,"punctuated_word":"Adore","sentiment":"neutral","sentiment_score":0.03696784749627113},{"word":"rewards","start":9.76,"end":10.26,"confidence":0.87158203,"punctuated_word":"rewards,","sentiment":"neutral","sentiment_score":0.02358284406363964},{"word":"please","start":10.639999,"end":10.96,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.05552961677312851},{"word":"note","start":10.96,"end":11.36,"confidence":0.74328613,"punctuated_word":"note,","sentiment":"neutral","sentiment_score":-0.05754731595516205},{"word":"please","start":11.36,"end":11.599999,"confidence":0.9013672,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1743670105934143},{"word":"don't","start":11.599999,"end":11.84,"confidence":0.9926758,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1263761967420578},{"word":"apply","start":11.84,"end":12.16,"confidence":0.9892578,"punctuated_word":"apply","sentiment":"neutral","sentiment_score":-0.11983728408813477},{"word":"to","start":12.16,"end":12.32,"confidence":0.9770508,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1749642938375473},{"word":"sale","start":12.32,"end":12.639999,"confidence":0.9716797,"punctuated_word":"sale","sentiment":"neutral","sentiment_score":-0.15293122828006744},{"word":"items","start":12.639999,"end":13.12,"confidence":0.99902344,"punctuated_word":"items","sentiment":"neutral","sentiment_score":-0.21086129546165464},{"word":"or","start":13.12,"end":13.44,"confidence":0.98535156,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.21359938383102417},{"word":"exclude","start":13.44,"end":13.92,"confidence":0.30541992,"punctuated_word":"exclude","sentiment":"neutral","sentiment_score":-0.07826679944992065},{"word":"friends","start":13.92,"end":14.42,"confidence":0.6038208,"punctuated_word":"friends.","sentiment":"neutral","sentiment_score":-0.07501082122325897},{"word":"looking","start":15.434999,"end":15.674999,"confidence":0.98291016,"punctuated_word":"Looking","sentiment":"neutral","sentiment_score":0.002976059913635254},{"word":"to","start":15.674999,"end":15.915,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03210342302918434},{"word":"return","start":15.915,"end":16.235,"confidence":1.0,"punctuated_word":"return","sentiment":"neutral","sentiment_score":0.01854657009243965},{"word":"an","start":16.235,"end":16.475,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.01144450530409813},{"word":"item","start":16.475,"end":16.975,"confidence":0.95581055,"punctuated_word":"item?","sentiment":"neutral","sentiment_score":0.035298317670822144},{"word":"simply","start":17.035,"end":17.435,"confidence":0.99902344,"punctuated_word":"Simply","sentiment":"neutral","sentiment_score":0.03653761371970177},{"word":"visit","start":17.435,"end":17.755,"confidence":1.0,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":0.03999951481819153},{"word":"our","start":17.755,"end":17.914999,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.09212855994701384},{"word":"website","start":17.914999,"end":18.395,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.06529772281646729},{"word":"and","start":18.395,"end":18.555,"confidence":0.9301758,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.046617940068244934},{"word":"scroll","start":18.555,"end":18.795,"confidence":0.95410156,"punctuated_word":"scroll","sentiment":"neutral","sentiment_score":0.05096638202667236},{"word":"to","start":18.795,"end":18.915,"confidence":0.90234375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0779605507850647},{"word":"the","start":18.915,"end":19.035,"confidence":0.9560547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08408951014280319},{"word":"bottom","start":19.035,"end":19.355,"confidence":0.9770508,"punctuated_word":"bottom","sentiment":"neutral","sentiment_score":0.08661728352308273},{"word":"of","start":19.355,"end":19.435,"confidence":0.99316406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.09363898634910583},{"word":"the","start":19.435,"end":19.595,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09043298661708832},{"word":"page","start":19.595,"end":20.095,"confidence":0.99902344,"punctuated_word":"page.","sentiment":"neutral","sentiment_score":0.0782565176486969},{"word":"you'll","start":20.235,"end":20.555,"confidence":0.98999023,"punctuated_word":"You'll","sentiment":"neutral","sentiment_score":0.12520234286785126},{"word":"find","start":20.555,"end":20.715,"confidence":1.0,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.13267117738723755},{"word":"a","start":20.715,"end":20.795,"confidence":0.9453125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1303384006023407},{"word":"link","start":20.795,"end":21.115,"confidence":1.0,"punctuated_word":"link","sentiment":"neutral","sentiment_score":0.14008250832557678},{"word":"to","start":21.115,"end":21.275,"confidence":0.9199219,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12208057194948196},{"word":"how","start":21.275,"end":21.435,"confidence":0.9980469,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.10881949961185455},{"word":"to","start":21.435,"end":21.595,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11687026917934418},{"word":"return","start":21.595,"end":21.994999,"confidence":1.0,"punctuated_word":"return","sentiment":"neutral","sentiment_score":0.08829385042190552},{"word":"with","start":21.994999,"end":22.235,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.12320655584335329},{"word":"all","start":22.235,"end":22.314999,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.1229209080338478},{"word":"of","start":22.314999,"end":22.474998,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.13334351778030396},{"word":"the","start":22.474998,"end":22.635,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11136426031589508},{"word":"details","start":22.635,"end":23.135,"confidence":0.9995117,"punctuated_word":"details.","sentiment":"neutral","sentiment_score":0.07669061422348022},{"word":"if","start":24.075,"end":24.235,"confidence":0.9140625,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.013559084385633469},{"word":"you'd","start":24.235,"end":24.395,"confidence":0.7663574,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":0.0262655820697546},{"word":"still","start":24.395,"end":24.634998,"confidence":0.94628906,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.002547226846218109},{"word":"like","start":24.634998,"end":24.875,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.0002661570906639099},{"word":"to","start":24.875,"end":24.955,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0005741603672504425},{"word":"speak","start":24.955,"end":25.195,"confidence":0.9970703,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.004782466217875481},{"word":"with","start":25.195,"end":25.435,"confidence":0.8027344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.003076225519180298},{"word":"someone","start":25.435,"end":25.914999,"confidence":0.9814453,"punctuated_word":"someone,","sentiment":"neutral","sentiment_score":-0.0014149714261293411},{"word":"please","start":25.914999,"end":26.154999,"confidence":0.87890625,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.037146952003240585},{"word":"stay","start":26.154999,"end":26.314999,"confidence":0.99902344,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.009827747941017153},{"word":"on","start":26.314999,"end":26.474998,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.004440627992153168},{"word":"the","start":26.474998,"end":26.634998,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01922596246004105},{"word":"line","start":26.634998,"end":27.134998,"confidence":0.8161621,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.015100184828042984},{"word":"or","start":27.35,"end":27.67,"confidence":0.9970703,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.012285947799682615},{"word":"if","start":27.67,"end":27.75,"confidence":0.9472656,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.005716857500374317},{"word":"you","start":27.75,"end":27.91,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008900173008441925},{"word":"can","start":27.91,"end":28.07,"confidence":0.37548828,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.007826723158359528},{"word":"turn","start":28.07,"end":28.310001,"confidence":0.4609375,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.0043662674725055695},{"word":"off","start":28.310001,"end":28.470001,"confidence":0.73583984,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.00045789405703544617},{"word":"your","start":28.470001,"end":28.550001,"confidence":0.5390625,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.024435561150312424},{"word":"wait","start":28.550001,"end":28.95,"confidence":0.9189453,"punctuated_word":"wait,","sentiment":"neutral","sentiment_score":-0.010919925756752493},{"word":"press","start":28.95,"end":29.11,"confidence":0.984375,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.016713526099920273},{"word":"1","start":29.11,"end":29.35,"confidence":0.9921875,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.01486024260520935},{"word":"at","start":29.35,"end":29.51,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.008996587246656418},{"word":"any","start":29.51,"end":29.75,"confidence":0.9838867,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.016093403100967407},{"word":"time","start":29.75,"end":29.99,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.0011767074465751648},{"word":"to","start":29.99,"end":30.15,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012590285390615463},{"word":"leave","start":30.15,"end":30.39,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.02210939489305019},{"word":"a","start":30.39,"end":30.470001,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04026321321725845},{"word":"voice","start":30.470001,"end":30.79,"confidence":0.99609375,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":0.012953367084264755},{"word":"mail","start":30.79,"end":31.29,"confidence":1.0,"punctuated_word":"mail.","sentiment":"neutral","sentiment_score":0.027806079015135765},{"word":"thanks","start":31.35,"end":31.75,"confidence":0.9980469,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.4962293207645416},{"word":"for","start":31.75,"end":31.91,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6058348417282104},{"word":"calling","start":31.91,"end":32.41,"confidence":1.0,"punctuated_word":"calling.","sentiment":"positive","sentiment_score":0.539564311504364},{"word":"we","start":32.47,"end":32.71,"confidence":1.0,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.6862958669662476},{"word":"look","start":32.71,"end":32.87,"confidence":1.0,"punctuated_word":"look","sentiment":"positive","sentiment_score":0.6500932574272156},{"word":"forward","start":32.87,"end":33.11,"confidence":1.0,"punctuated_word":"forward","sentiment":"positive","sentiment_score":0.6996862888336182},{"word":"to","start":33.11,"end":33.27,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.694891631603241},{"word":"hearing","start":33.27,"end":33.59,"confidence":1.0,"punctuated_word":"hearing","sentiment":"positive","sentiment_score":0.6907491683959961},{"word":"from","start":33.59,"end":33.75,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.6737869381904602},{"word":"you","start":33.75,"end":33.99,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6860485672950745},{"word":"soon","start":33.99,"end":34.49,"confidence":1.0,"punctuated_word":"soon.","sentiment":"positive","sentiment_score":0.6677494049072266},{"word":"the","start":40.07,"end":40.39,"confidence":0.9970703,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.03305402398109436},{"word":"average","start":40.39,"end":40.79,"confidence":1.0,"punctuated_word":"average","sentiment":"neutral","sentiment_score":-0.09702526032924652},{"word":"wait","start":40.79,"end":41.03,"confidence":0.99902344,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.01883719861507416},{"word":"time","start":41.03,"end":41.27,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.0928785651922226},{"word":"is","start":41.27,"end":41.510002,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07930968701839447},{"word":"currently","start":41.510002,"end":41.91,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.12029093503952026},{"word":"two","start":41.91,"end":42.15,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.10340853035449982},{"word":"minutes","start":42.15,"end":42.65,"confidence":1.0,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":-0.11468037962913512},{"word":"please","start":43.075,"end":43.395,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.14886900782585144},{"word":"hold","start":43.395,"end":43.635,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.09262655675411224},{"word":"for","start":43.635,"end":43.875,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09611672163009644},{"word":"the","start":43.875,"end":43.954998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06444894522428513},{"word":"next","start":43.954998,"end":44.355,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.03587109595537186},{"word":"available","start":44.355,"end":44.855,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.044397249817848206},{"word":"agent","start":44.915,"end":45.415,"confidence":0.9980469,"punctuated_word":"agent.","sentiment":"neutral","sentiment_score":-0.04267730936408043},{"word":"thank","start":95.85,"end":96.17,"confidence":0.99121094,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2243831306695938},{"word":"you","start":96.17,"end":96.33,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2789838910102844},{"word":"for","start":96.33,"end":96.49,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.34002232551574707},{"word":"calling","start":96.49,"end":96.89,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.26188981533050537},{"word":"adobe","start":96.89,"end":97.29,"confidence":0.69921875,"punctuated_word":"Adobe","sentiment":"neutral","sentiment_score":0.23838330805301663},{"word":"beauty","start":97.29,"end":97.61,"confidence":0.9682617,"punctuated_word":"Beauty.","sentiment":"neutral","sentiment_score":0.3090748190879822},{"word":"this","start":97.61,"end":97.77,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2749895751476288},{"word":"is","start":97.77,"end":97.93,"confidence":0.98095703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.24613726139068604},{"word":"nicole","start":97.93,"end":98.43,"confidence":0.9975586,"punctuated_word":"Nicole.","sentiment":"neutral","sentiment_score":0.17582806944847107},{"word":"hi","start":104.505005,"end":105.005005,"confidence":0.9941406,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04650705307722092},{"word":"oh","start":116.520004,"end":116.840004,"confidence":0.8378906,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.001061929389834404},{"word":"okay","start":116.840004,"end":117.340004,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.007825473323464394},{"word":"i","start":117.64,"end":117.8,"confidence":0.5551758,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.038233838975429535},{"word":"don't","start":117.8,"end":118.12,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.04052891582250595},{"word":"actually","start":118.12,"end":118.44,"confidence":0.9980469,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.03261663019657135},{"word":"have","start":118.44,"end":118.68,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03277603164315224},{"word":"a","start":118.68,"end":118.840004,"confidence":0.7607422,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04998677968978882},{"word":"direct","start":118.840004,"end":119.240005,"confidence":1.0,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":-0.05348367616534233},{"word":"number","start":119.240005,"end":119.560005,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.027687665075063705},{"word":"for","start":119.560005,"end":119.8,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.027419645339250565},{"word":"garrett","start":119.8,"end":120.3,"confidence":0.7363281,"punctuated_word":"Garrett,","sentiment":"neutral","sentiment_score":-0.015453966334462166},{"word":"but","start":121.16,"end":121.4,"confidence":0.9248047,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.032270416617393494},{"word":"i","start":121.4,"end":121.48,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01331689953804016},{"word":"can","start":121.48,"end":121.8,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.009174898266792296},{"word":"forward","start":121.8,"end":122.12,"confidence":0.9980469,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.0008795559406280518},{"word":"your","start":122.12,"end":122.36,"confidence":0.9941406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.006880387663841248},{"word":"details","start":122.36,"end":122.840004,"confidence":1.0,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.012290585786104202},{"word":"over","start":122.840004,"end":123.340004,"confidence":0.9980469,"punctuated_word":"over.","sentiment":"neutral","sentiment_score":-0.010200219228863716},{"word":"what","start":123.48,"end":123.64,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.003885112702846527},{"word":"was","start":123.64,"end":123.880005,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.006663504987955093},{"word":"your","start":123.880005,"end":124.200005,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.008783966302871704},{"word":"name","start":124.200005,"end":124.520004,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.0071312300860881805},{"word":"and","start":124.520004,"end":124.76,"confidence":0.9658203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.004487227648496628},{"word":"the","start":124.76,"end":124.92,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00047462061047554016},{"word":"company","start":124.92,"end":125.32,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.002830818295478821},{"word":"that","start":125.32,"end":125.48,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.00662042573094368},{"word":"you're","start":125.48,"end":125.72,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.003777409670874477},{"word":"calling","start":125.72,"end":126.04,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.01115703210234642},{"word":"from","start":126.04,"end":126.375,"confidence":0.99560547,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.002181725576519966},{"word":"okay","start":136.375,"end":136.855,"confidence":0.7442627,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11977005004882812},{"word":"perfect","start":136.855,"end":137.355,"confidence":1.0,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.3167147636413574},{"word":"alright","start":137.575,"end":138.055,"confidence":0.9995117,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09446603059768675},{"word":"well","start":138.055,"end":138.555,"confidence":0.99658203,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.03139042481780052},{"word":"i'll","start":138.73001,"end":138.97,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03919079899787903},{"word":"forward","start":138.97,"end":139.47,"confidence":0.9980469,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.05047575384378433},{"word":"your","start":140.17001,"end":140.41,"confidence":0.85546875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.028774678707122803},{"word":"number","start":140.41,"end":140.91,"confidence":0.9995117,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.04721802473068237},{"word":"is","start":140.97,"end":141.21,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.046284887939691544},{"word":"it","start":141.21,"end":141.37001,"confidence":0.9301758,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.040974538773298264},{"word":"this","start":141.37001,"end":141.61,"confidence":0.8691406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.04426496475934982},{"word":"number","start":141.61,"end":142.09001,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.04384524002671242},{"word":"okay","start":142.09001,"end":142.49,"confidence":0.9892578,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.03494284301996231},{"word":"to","start":142.49,"end":142.65001,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02740068919956684},{"word":"send","start":142.65001,"end":142.89001,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.02475508488714695},{"word":"over","start":142.89001,"end":143.13,"confidence":0.9892578,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.04790056496858597},{"word":"to","start":143.13,"end":143.37001,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03172411769628525},{"word":"gareth","start":143.37001,"end":143.87001,"confidence":0.89160156,"punctuated_word":"Gareth?","sentiment":"neutral","sentiment_score":0.04460502043366432},{"word":"perfect","start":148.49,"end":148.99,"confidence":0.99902344,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.5152058601379395},{"word":"alright","start":149.05,"end":149.45001,"confidence":0.99902344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.3273175358772278},{"word":"well","start":149.45001,"end":149.77,"confidence":0.99609375,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.2994377613067627},{"word":"i'll","start":149.77,"end":150.01001,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.26710623502731323},{"word":"send","start":150.01001,"end":150.25,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.23278671503067017},{"word":"over","start":150.25,"end":150.49,"confidence":0.9707031,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.2651989459991455},{"word":"the","start":150.49,"end":150.65001,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.27082571387290955},{"word":"details","start":150.65001,"end":151.13,"confidence":1.0,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.2912452220916748},{"word":"over","start":151.13,"end":151.37001,"confidence":0.99902344,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.32266226410865784},{"word":"to","start":151.37001,"end":151.53001,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.31591570377349854},{"word":"gareth","start":151.53001,"end":152.01001,"confidence":0.94140625,"punctuated_word":"Gareth,","sentiment":"neutral","sentiment_score":0.27688145637512207},{"word":"and","start":152.01001,"end":152.25,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.3209075629711151},{"word":"he","start":152.25,"end":152.49,"confidence":1.0,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.2982500493526459},{"word":"should","start":152.49,"end":152.65001,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.3072819709777832},{"word":"be","start":152.65001,"end":152.81001,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2734784483909607},{"word":"in","start":152.81001,"end":153.05,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.24268683791160583},{"word":"contact","start":153.05,"end":153.45001,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.27186229825019836},{"word":"with","start":153.45001,"end":153.69,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2886398136615753},{"word":"you","start":153.69,"end":153.85,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3258184790611267},{"word":"soon","start":153.85,"end":154.35,"confidence":0.9926758,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.28424859046936035},{"word":"unfortunately","start":162.60501,"end":163.10501,"confidence":0.94677734,"punctuated_word":"Unfortunately,","sentiment":"neutral","sentiment_score":-0.16373127698898315},{"word":"i","start":163.485,"end":163.645,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16426149010658264},{"word":"don't","start":163.645,"end":163.88501,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.13128334283828735},{"word":"have","start":163.88501,"end":164.045,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14502763748168945},{"word":"a","start":164.045,"end":164.125,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2020496129989624},{"word":"direct","start":164.125,"end":164.60501,"confidence":1.0,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":-0.1474594622850418},{"word":"email","start":164.60501,"end":165.10501,"confidence":0.9995117,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.20257365703582764},{"word":"if","start":165.725,"end":165.88501,"confidence":0.90478516,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.09187815338373184},{"word":"you","start":165.88501,"end":166.285,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08267669379711151},{"word":"if","start":166.285,"end":166.445,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.04911135882139206},{"word":"you","start":166.445,"end":166.685,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06177240237593651},{"word":"would","start":166.685,"end":166.845,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.048357635736465454},{"word":"like","start":166.845,"end":167.24501,"confidence":0.9970703,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.05875217914581299},{"word":"we","start":167.24501,"end":167.485,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08033829182386398},{"word":"can","start":167.485,"end":167.88501,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.07616261392831802},{"word":"you","start":168.365,"end":168.445,"confidence":0.890625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08824677765369415},{"word":"can","start":168.445,"end":168.765,"confidence":0.7368164,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.06921309977769852},{"word":"send","start":168.765,"end":169.005,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.0660310909152031},{"word":"us","start":169.005,"end":169.16501,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.06935948133468628},{"word":"an","start":169.16501,"end":169.405,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.05290086567401886},{"word":"email","start":169.405,"end":169.905,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.07364554703235626},{"word":"to","start":170.04,"end":170.28,"confidence":0.9658203,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10388297587633132},{"word":"our","start":170.28,"end":170.78,"confidence":0.9472656,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.1182193011045456},{"word":"to","start":170.92,"end":171.0,"confidence":0.73291016,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09290921688079834},{"word":"our","start":171.0,"end":171.15999,"confidence":0.9716797,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.13115297257900238},{"word":"underdoor","start":171.15999,"end":171.65999,"confidence":0.6534017,"punctuated_word":"UnderDoor","sentiment":"neutral","sentiment_score":-0.030553756281733513},{"word":"beauty","start":171.71999,"end":172.21999,"confidence":0.47583008,"punctuated_word":"Beauty","sentiment":"neutral","sentiment_score":-0.07492583245038986},{"word":"email","start":172.28,"end":172.78,"confidence":0.93530273,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.10666270554065704},{"word":"and","start":172.92,"end":173.15999,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06710945069789886},{"word":"then","start":173.15999,"end":173.23999,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.07070791721343994},{"word":"we","start":173.23999,"end":173.4,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08864325284957886},{"word":"can","start":173.4,"end":173.64,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.1200762614607811},{"word":"forward","start":173.64,"end":173.95999,"confidence":0.99902344,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":-0.09127309173345566},{"word":"it","start":173.95999,"end":174.12,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14618928730487823},{"word":"over","start":174.12,"end":174.43999,"confidence":0.99902344,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.13523997366428375},{"word":"to","start":174.43999,"end":174.59999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15155631303787231},{"word":"him","start":174.59999,"end":175.09999,"confidence":1.0,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":-0.11948096752166748},{"word":"would","start":175.87999,"end":176.12,"confidence":0.67626953,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":-0.03529433161020279},{"word":"you","start":176.12,"end":176.28,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0536980964243412},{"word":"like","start":176.28,"end":176.43999,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.04716133698821068},{"word":"me","start":176.43999,"end":176.59999,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.053347133100032806},{"word":"to","start":176.59999,"end":176.68,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06868050247430801},{"word":"give","start":176.68,"end":176.84,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.0471537671983242},{"word":"you","start":176.84,"end":177.0,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07017584145069122},{"word":"that","start":177.0,"end":177.23999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07985123246908188},{"word":"email","start":177.23999,"end":177.56,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.07583971321582794},{"word":"address","start":177.56,"end":178.06,"confidence":1.0,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.112697035074234},{"word":"perfect","start":185.905,"end":186.405,"confidence":0.8486328,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.19752155244350433},{"word":"alright","start":188.14499,"end":188.64499,"confidence":0.9975586,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.06914602965116501},{"word":"it","start":188.78499,"end":188.94499,"confidence":0.99902344,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.04497759044170379},{"word":"is","start":188.94499,"end":189.44499,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03582683950662613},{"word":"service","start":189.745,"end":190.245,"confidence":0.99121094,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.05532911792397499},{"word":"and","start":192.625,"end":192.86499,"confidence":0.5957031,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.034505367279052734},{"word":"then","start":192.86499,"end":193.185,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04106810688972473},{"word":"the","start":193.185,"end":193.42499,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.030974097549915314},{"word":"at","start":193.42499,"end":193.665,"confidence":0.97802734,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.024030890315771103},{"word":"symbol","start":193.665,"end":194.165,"confidence":0.70202637,"punctuated_word":"symbol,","sentiment":"neutral","sentiment_score":0.017594125121831894},{"word":"adore","start":198.14499,"end":198.545,"confidence":0.82543945,"punctuated_word":"Adore","sentiment":"neutral","sentiment_score":0.03433815762400627},{"word":"beauty","start":198.545,"end":199.045,"confidence":0.7619629,"punctuated_word":"Beauty,","sentiment":"neutral","sentiment_score":0.02669328451156616},{"word":"dot","start":205.17,"end":205.56999,"confidence":1.0,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.014328159391880035},{"word":"com","start":205.56999,"end":205.89,"confidence":0.9980469,"punctuated_word":"com","sentiment":"neutral","sentiment_score":0.010917872190475464},{"word":"dot","start":205.89,"end":206.13,"confidence":0.9892578,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.01145642064511776},{"word":"a","start":206.13,"end":206.37,"confidence":0.9301758,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006065136753022671},{"word":"u","start":206.37,"end":206.87,"confidence":0.9941406,"punctuated_word":"u.","sentiment":"neutral","sentiment_score":0.00809154286980629},{"word":"yep","start":214.405,"end":214.72499,"confidence":0.8413086,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06517868489027023},{"word":"that's","start":214.72499,"end":214.965,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1244983822107315},{"word":"correct","start":214.965,"end":215.465,"confidence":1.0,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.15233615040779114},{"word":"my","start":226.08499,"end":226.325,"confidence":0.9892578,"punctuated_word":"My","sentiment":"positive","sentiment_score":0.5850579142570496},{"word":"pleasure","start":226.325,"end":226.72499,"confidence":0.99853516,"punctuated_word":"pleasure.","sentiment":"positive","sentiment_score":0.5906113386154175},{"word":"have","start":226.72499,"end":226.965,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5957385301589966},{"word":"a","start":226.965,"end":227.045,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6212512254714966},{"word":"good","start":227.045,"end":227.28499,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5695866346359253},{"word":"day","start":227.28499,"end":227.78499,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5467984080314636},{"word":"bye","start":227.92499,"end":228.42499,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.23347733914852145}],"paragraphs":{"transcript":"\nThank you for calling Adore Beauty. Before we connect you, here's some helpful information that may answer your question. If you're using a promo code or Adore rewards, please note, please don't apply to sale items or exclude friends. Looking to return an item? Simply visit our website and scroll to the bottom of the page.\n\nYou'll find a link to how to return with all of the details. If you'd still like to speak with someone, please stay on the line. Or if you can turn off your wait, press 1 at any time to leave a voice mail. Thanks for calling. We look forward to hearing from you soon.\n\nThe average wait time is currently two minutes. Please hold for the next available agent. Thank you for calling Adobe Beauty. This is Nicole. Hi.\n\nOh, okay. I don't actually have a direct number for Garrett, but I can forward your details over. What was your name and the company that you're calling from? Okay. Perfect.\n\nAlright. Well, I'll forward your number. Is it this number okay to send over to Gareth? Perfect. Alright.\n\nWell, I'll send over the details over to Gareth, and he should be in contact with you soon. Unfortunately, I don't have a direct email. If you if you would like, we can you can send us an email to our to our UnderDoor Beauty email, and then we can forward it over to him. Would you like me to give you that email address? Perfect.\n\nAlright. It is service and then the at symbol, Adore Beauty, dot com dot a u. Yep. That's correct. My pleasure.\n\nHave a good day. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Adore Beauty.","start":0.39999998,"end":2.1,"sentiment":"positive","sentiment_score":0.5663771629333496},{"text":"Before we connect you, here's some helpful information that may answer your question.","start":2.48,"end":6.58,"sentiment":"neutral","sentiment_score":0.28467135016734785},{"text":"If you're using a promo code or Adore rewards, please note, please don't apply to sale items or exclude friends.","start":7.7599998,"end":14.42,"sentiment":"neutral","sentiment_score":-0.05788522688671947},{"text":"Looking to return an item?","start":15.434999,"end":16.975,"sentiment":"neutral","sentiment_score":0.020073775202035904},{"text":"Simply visit our website and scroll to the bottom of the page.","start":17.035,"end":20.095,"sentiment":"neutral","sentiment_score":0.07021196403851111}],"sentiment":"neutral","sentiment_score":0.12293211493774184,"num_words":56,"start":0.39999998,"end":20.095},{"sentences":[{"text":"You'll find a link to how to return with all of the details.","start":20.235,"end":23.135,"sentiment":"neutral","sentiment_score":0.11783726742634407},{"text":"If you'd still like to speak with someone, please stay on the line.","start":24.075,"end":27.134998,"sentiment":"neutral","sentiment_score":0.0024641874031378673},{"text":"Or if you can turn off your wait, press 1 at any time to leave a voice mail.","start":27.35,"end":31.29,"sentiment":"neutral","sentiment_score":0.004701040685176849},{"text":"Thanks for calling.","start":31.35,"end":32.41,"sentiment":"positive","sentiment_score":0.5472094913323721},{"text":"We look forward to hearing from you soon.","start":32.47,"end":34.49,"sentiment":"positive","sentiment_score":0.681162640452385}],"sentiment":"neutral","sentiment_score":0.1588994044133208,"num_words":55,"start":20.235,"end":34.49},{"sentences":[{"text":"The average wait time is currently two minutes.","start":40.07,"end":42.65,"sentiment":"neutral","sentiment_score":-0.07417206652462482},{"text":"Please hold for the next available agent.","start":43.075,"end":45.415,"sentiment":"neutral","sentiment_score":-0.0750009837959494},{"text":"Thank you for calling Adobe Beauty.","start":95.85,"end":97.61,"sentiment":"neutral","sentiment_score":0.2754562149445216},{"text":"This is Nicole.","start":97.61,"end":98.43,"sentiment":"neutral","sentiment_score":0.2323183019955953},{"text":"Hi.","start":104.505005,"end":105.005005,"sentiment":"neutral","sentiment_score":0.04650705307722092}],"sentiment":"neutral","sentiment_score":0.05111263319849968,"num_words":25,"start":40.07,"end":105.005005},{"sentences":[{"text":"Oh, okay.","start":116.520004,"end":117.340004,"sentiment":"neutral","sentiment_score":-0.003381771966814995},{"text":"I don't actually have a direct number for Garrett, but I can forward your details over.","start":117.64,"end":123.340004,"sentiment":"neutral","sentiment_score":-0.01988221611827612},{"text":"What was your name and the company that you're calling from?","start":123.48,"end":126.375,"sentiment":"neutral","sentiment_score":0.0020553355147554116},{"text":"Okay.","start":136.375,"end":136.855,"sentiment":"neutral","sentiment_score":0.11977005004882812},{"text":"Perfect.","start":136.855,"end":137.355,"sentiment":"neutral","sentiment_score":0.3167147636413574}],"sentiment":"neutral","sentiment_score":0.004329500081498296,"num_words":31,"start":116.520004,"end":137.355},{"sentences":[{"text":"Alright.","start":137.575,"end":138.055,"sentiment":"neutral","sentiment_score":0.09446603059768675},{"text":"Well, I'll forward your number.","start":138.055,"end":140.91,"sentiment":"neutral","sentiment_score":0.03940993621945381},{"text":"Is it this number okay to send over to Gareth?","start":140.97,"end":143.87001,"sentiment":"neutral","sentiment_score":0.03866979517042637},{"text":"Perfect.","start":148.49,"end":148.99,"sentiment":"positive","sentiment_score":0.5152058601379395},{"text":"Alright.","start":149.05,"end":149.45001,"sentiment":"neutral","sentiment_score":0.3273175358772278}],"sentiment":"neutral","sentiment_score":0.08448539218968815,"num_words":18,"start":137.575,"end":149.45001},{"sentences":[{"text":"Well, I'll send over the details over to Gareth, and he should be in contact with you soon.","start":149.45001,"end":154.35,"sentiment":"neutral","sentiment_score":0.2864018927017848},{"text":"Unfortunately, I don't have a direct email.","start":162.60501,"end":165.10501,"sentiment":"neutral","sentiment_score":-0.16519806853362493},{"text":"If you if you would like, we can you can send us an email to our to our UnderDoor Beauty email, and then we can forward it over to him.","start":165.725,"end":175.09999,"sentiment":"neutral","sentiment_score":-0.0872343155865868},{"text":"Would you like me to give you that email address?","start":175.87999,"end":178.06,"sentiment":"neutral","sentiment_score":-0.06438989900052547},{"text":"Perfect.","start":185.905,"end":186.405,"sentiment":"neutral","sentiment_score":0.19752155244350433}],"sentiment":"neutral","sentiment_score":0.014173343692990866,"num_words":66,"start":149.45001,"end":186.405},{"sentences":[{"text":"Alright.","start":188.14499,"end":188.64499,"sentiment":"neutral","sentiment_score":0.06914602965116501},{"text":"It is service and then the at symbol, Adore Beauty, dot com dot a u.","start":188.78499,"end":206.87,"sentiment":"neutral","sentiment_score":0.026413113934298356},{"text":"Yep.","start":214.405,"end":214.72499,"sentiment":"neutral","sentiment_score":0.06517868489027023},{"text":"That's correct.","start":214.72499,"end":215.465,"sentiment":"neutral","sentiment_score":0.13841726630926132},{"text":"My pleasure.","start":226.08499,"end":226.72499,"sentiment":"positive","sentiment_score":0.5878346264362335}],"sentiment":"neutral","sentiment_score":0.0944297718593762,"num_words":21,"start":188.14499,"end":226.72499},{"sentences":[{"text":"Have a good day.","start":226.72499,"end":227.78499,"sentiment":"positive","sentiment_score":0.5833436995744705},{"text":"Bye.","start":227.92499,"end":228.42499,"sentiment":"neutral","sentiment_score":0.23347733914852145}],"sentiment":"positive","sentiment_score":0.5133704274892807,"num_words":5,"start":226.72499,"end":228.42499}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Adore Beauty. Before we connect you, here's some helpful information that may answer your question. If you're using a promo code or Adore rewards, please note, please don't apply to sale items or exclude friends. Looking to return an item? Simply visit our website and scroll to the bottom of the page.\n\nYou'll find a link to how to return with all of the details. If you'd still like to speak with someone, please stay on the line. Or if you can turn off your wait, press 1 at any time to leave a voice mail. Thanks for calling. We look forward to hearing from you soon.\n\nThe average wait time is currently two minutes. Please hold for the next available agent. Thank you for calling Adobe Beauty. This is Nicole.\n\nChannel 0: Oh, hello, Nicole. Have a good day to you.\n\nChannel 1: Hi.\n\nChannel 0: Nicole, I was trying yeah. Hi. I was actually calling, Nicole, to get a hold of Garrett Williams in the IT department.\n\nChannel 1: Oh, okay. I don't actually have a direct number for Garrett, but I can forward your details over. What was your name and the company that you're calling from?\n\nChannel 0: Oh. Oh, yeah. I'm representing Vigilance AI. We are a cybersecurity company.\n\nChannel 1: Okay. Perfect. Alright. Well, I'll forward your number. Is it this number okay to send over to Gareth?\n\nChannel 0: Oh, yeah.\n\nChannel 1: Perfect. Alright. Well, I'll send over the details over to Gareth, and he should be in contact with you soon.\n\nChannel 0: Definitely. Alright. Does does he have an email where I can send it to?\n\nChannel 1: Unfortunately, I don't have a direct email. If you if you would like, we can you can send us an email to our to our UnderDoor Beauty email, and then we can forward it over to him. Would you like me to give you that email address?\n\nChannel 0: Oh, yeah. I think that would be better. That way, he can check us out more thoroughly. You know?\n\nChannel 1: Perfect.\n\nChannel 0: So, yeah, I'm ready.\n\nChannel 1: Alright. It is service and then the\n\nChannel 0: Mhmm.\n\nChannel 1: at symbol,\n\nChannel 0: Right.\n\nChannel 1: Adore Beauty,\n\nChannel 0: Door beauty.\n\nChannel 1: dot com\n\nChannel 0: Got\n\nChannel 1: dot\n\nChannel 0: it?\n\nChannel 1: a u.\n\nChannel 0: Okay. So that's service@adorebeauty.com.eu. Right?\n\nChannel 1: Yep. That's correct.\n\nChannel 0: Alright. Well, thank you for taking my call, and I appreciate the well, I appreciate everything. Thank you. Take care.\n\nChannel 1: My pleasure. Have a good day. Bye.\n\nChannel 0: You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Adore Beauty.","start":0.39999998,"end":2.1,"sentiment":"positive","sentiment_score":0.5663771629333496},{"text":"Before we connect you, here's some helpful information that may answer your question.","start":2.48,"end":6.58,"sentiment":"neutral","sentiment_score":0.28467135016734785},{"text":"If you're using a promo code or Adore rewards, please note, please don't apply to sale items or exclude friends.","start":7.7599998,"end":14.42,"sentiment":"neutral","sentiment_score":-0.05788522688671947},{"text":"Looking to return an item?","start":15.434999,"end":16.975,"sentiment":"neutral","sentiment_score":0.020073775202035904},{"text":"Simply visit our website and scroll to the bottom of the page.","start":17.035,"end":20.095,"sentiment":"neutral","sentiment_score":0.07021196403851111}],"sentiment":"neutral","sentiment_score":0.12293211493774184,"channel":1,"num_words":56,"start":0.39999998,"end":20.095},{"sentences":[{"text":"You'll find a link to how to return with all of the details.","start":20.235,"end":23.135,"sentiment":"neutral","sentiment_score":0.11783726742634407},{"text":"If you'd still like to speak with someone, please stay on the line.","start":24.075,"end":27.134998,"sentiment":"neutral","sentiment_score":0.0024641874031378673},{"text":"Or if you can turn off your wait, press 1 at any time to leave a voice mail.","start":27.35,"end":31.29,"sentiment":"neutral","sentiment_score":0.004701040685176849},{"text":"Thanks for calling.","start":31.35,"end":32.41,"sentiment":"positive","sentiment_score":0.5472094913323721},{"text":"We look forward to hearing from you soon.","start":32.47,"end":34.49,"sentiment":"positive","sentiment_score":0.681162640452385}],"sentiment":"neutral","sentiment_score":0.1588994044133208,"channel":1,"num_words":55,"start":20.235,"end":34.49},{"sentences":[{"text":"The average wait time is currently two minutes.","start":40.07,"end":42.65,"sentiment":"neutral","sentiment_score":-0.07417206652462482},{"text":"Please hold for the next available agent.","start":43.075,"end":45.415,"sentiment":"neutral","sentiment_score":-0.0750009837959494},{"text":"Thank you for calling Adobe Beauty.","start":95.85,"end":97.61,"sentiment":"neutral","sentiment_score":0.2754562149445216},{"text":"This is Nicole.","start":97.61,"end":98.43,"sentiment":"neutral","sentiment_score":0.2323183019955953}],"sentiment":"neutral","sentiment_score":0.051304532370219626,"channel":1,"num_words":24,"start":40.07,"end":98.43},{"sentences":[{"text":"Oh, hello, Nicole.","start":101.11,"end":102.490005,"sentiment":"neutral","sentiment_score":0.2663889427979787},{"text":"Have a good day to you.","start":102.71001,"end":104.01,"sentiment":"positive","sentiment_score":0.4892107794682185}],"sentiment":"positive","sentiment_score":0.4149368339114719,"channel":0,"num_words":9,"start":101.11,"end":104.01},{"sentences":[{"text":"Hi.","start":104.505005,"end":105.005005,"sentiment":"neutral","sentiment_score":0.04650705307722092}],"sentiment":"neutral","sentiment_score":0.04650705307722092,"channel":1,"num_words":1,"start":104.505005,"end":105.005005},{"sentences":[{"text":"Nicole, I was trying yeah.","start":104.994995,"end":107.634995,"sentiment":"neutral","sentiment_score":-0.01106846183538437},{"text":"Hi.","start":107.634995,"end":108.134995,"sentiment":"neutral","sentiment_score":0.008164411410689354},{"text":"I was actually calling, Nicole, to get a hold of Garrett Williams in the IT department.","start":108.674995,"end":115.335,"sentiment":"neutral","sentiment_score":0.007409180048853159}],"sentiment":"neutral","sentiment_score":0.0032440446825190024,"channel":0,"num_words":22,"start":104.994995,"end":115.335},{"sentences":[{"text":"Oh, okay.","start":116.520004,"end":117.340004,"sentiment":"neutral","sentiment_score":-0.003381771966814995},{"text":"I don't actually have a direct number for Garrett, but I can forward your details over.","start":117.64,"end":123.340004,"sentiment":"neutral","sentiment_score":-0.01988221611827612},{"text":"What was your name and the company that you're calling from?","start":123.48,"end":126.375,"sentiment":"neutral","sentiment_score":0.0020553355147554116}],"sentiment":"neutral","sentiment_score":-0.010423114178059944,"channel":1,"num_words":29,"start":116.520004,"end":126.375},{"sentences":[{"text":"Oh.","start":128.0,"end":128.48,"sentiment":"neutral","sentiment_score":0.005632797256112099},{"text":"Oh, yeah.","start":128.48,"end":129.22,"sentiment":"neutral","sentiment_score":0.013851239811629059},{"text":"I'm representing Vigilance AI.","start":129.68,"end":132.1,"sentiment":"neutral","sentiment_score":0.02183286426588893},{"text":"We are a cybersecurity company.","start":132.51501,"end":134.85501,"sentiment":"neutral","sentiment_score":0.019807915762066843}],"sentiment":"neutral","sentiment_score":0.01830885939610501,"channel":0,"num_words":12,"start":128.0,"end":134.85501},{"sentences":[{"text":"Okay.","start":136.375,"end":136.855,"sentiment":"neutral","sentiment_score":0.11977005004882812},{"text":"Perfect.","start":136.855,"end":137.355,"sentiment":"neutral","sentiment_score":0.3167147636413574},{"text":"Alright.","start":137.575,"end":138.055,"sentiment":"neutral","sentiment_score":0.09446603059768675},{"text":"Well, I'll forward your number.","start":138.055,"end":140.91,"sentiment":"neutral","sentiment_score":0.03940993621945381},{"text":"Is it this number okay to send over to Gareth?","start":140.97,"end":143.87001,"sentiment":"neutral","sentiment_score":0.03866979517042637}],"sentiment":"neutral","sentiment_score":0.061927693171633616,"channel":1,"num_words":18,"start":136.375,"end":143.87001},{"sentences":[{"text":"Oh, yeah.","start":145.54001,"end":146.36,"sentiment":"neutral","sentiment_score":0.20224594324827194}],"sentiment":"neutral","sentiment_score":0.20224594324827194,"channel":0,"num_words":2,"start":145.54001,"end":146.36},{"sentences":[{"text":"Perfect.","start":148.49,"end":148.99,"sentiment":"positive","sentiment_score":0.5152058601379395},{"text":"Alright.","start":149.05,"end":149.45001,"sentiment":"neutral","sentiment_score":0.3273175358772278},{"text":"Well, I'll send over the details over to Gareth, and he should be in contact with you soon.","start":149.45001,"end":154.35,"sentiment":"neutral","sentiment_score":0.2864018927017848}],"sentiment":"neutral","sentiment_score":0.29988787323236465,"channel":1,"num_words":20,"start":148.49,"end":154.35},{"sentences":[{"text":"Definitely.","start":155.70001,"end":156.20001,"sentiment":"neutral","sentiment_score":0.30374014377593994},{"text":"Alright.","start":156.26001,"end":156.76001,"sentiment":"neutral","sentiment_score":0.10077138990163804},{"text":"Does does he have an email where I can send it to?","start":157.3,"end":161.08,"sentiment":"neutral","sentiment_score":0.03421933390200138}],"sentiment":"neutral","sentiment_score":0.05822453860725675,"channel":0,"num_words":14,"start":155.70001,"end":161.08},{"sentences":[{"text":"Unfortunately, I don't have a direct email.","start":162.60501,"end":165.10501,"sentiment":"neutral","sentiment_score":-0.16519806853362493},{"text":"If you if you would like, we can you can send us an email to our to our UnderDoor Beauty email, and then we can forward it over to him.","start":165.725,"end":175.09999,"sentiment":"neutral","sentiment_score":-0.0872343155865868},{"text":"Would you like me to give you that email address?","start":175.87999,"end":178.06,"sentiment":"neutral","sentiment_score":-0.06438989900052547}],"sentiment":"neutral","sentiment_score":-0.0939854241986858,"channel":1,"num_words":47,"start":162.60501,"end":178.06},{"sentences":[{"text":"Oh, yeah.","start":179.79999,"end":180.2,"sentiment":"neutral","sentiment_score":-0.014234836213290691},{"text":"I think that would be better.","start":180.2,"end":181.64,"sentiment":"neutral","sentiment_score":-0.05492842197418213},{"text":"That way, he can check us out more thoroughly.","start":181.64,"end":184.7,"sentiment":"neutral","sentiment_score":-0.0014551033576329548},{"text":"You know?","start":185.07999,"end":185.73999,"sentiment":"neutral","sentiment_score":-0.005961122922599316}],"sentiment":"neutral","sentiment_score":-0.0201609673860826,"channel":0,"num_words":19,"start":179.79999,"end":185.73999},{"sentences":[{"text":"Perfect.","start":185.905,"end":186.405,"sentiment":"neutral","sentiment_score":0.19752155244350433}],"sentiment":"neutral","sentiment_score":0.19752155244350433,"channel":1,"num_words":1,"start":185.905,"end":186.405},{"sentences":[{"text":"So, yeah, I'm ready.","start":185.95999,"end":187.42,"sentiment":"neutral","sentiment_score":0.17951609194278717}],"sentiment":"neutral","sentiment_score":0.17951609194278717,"channel":0,"num_words":4,"start":185.95999,"end":187.42},{"sentences":[{"text":"Alright.","start":188.14499,"end":188.64499,"sentiment":"neutral","sentiment_score":0.06914602965116501},{"text":"It is service and then the","start":188.78499,"end":193.42499,"sentiment":"neutral","sentiment_score":0.04044685326516628}],"sentiment":"neutral","sentiment_score":0.04454673560602324,"channel":1,"num_words":7,"start":188.14499,"end":193.42499},{"sentences":[{"text":"Mhmm.","start":193.255,"end":193.755,"sentiment":"neutral","sentiment_score":0.035742320120334625}],"sentiment":"neutral","sentiment_score":0.035742320120334625,"channel":0,"num_words":1,"start":193.255,"end":193.755},{"sentences":[{"text":"at symbol,","start":193.42499,"end":194.165,"sentiment":"neutral","sentiment_score":0.0208125077188015}],"sentiment":"neutral","sentiment_score":0.0208125077188015,"channel":1,"num_words":2,"start":193.42499,"end":194.165},{"sentences":[{"text":"Right.","start":196.455,"end":196.955,"sentiment":"neutral","sentiment_score":0.03315923362970352}],"sentiment":"neutral","sentiment_score":0.03315923362970352,"channel":0,"num_words":1,"start":196.455,"end":196.955},{"sentences":[{"text":"Adore Beauty,","start":198.14499,"end":199.045,"sentiment":"neutral","sentiment_score":0.030515721067786217}],"sentiment":"neutral","sentiment_score":0.030515721067786217,"channel":1,"num_words":2,"start":198.14499,"end":199.045},{"sentences":[{"text":"Door beauty.","start":202.935,"end":203.995,"sentiment":"neutral","sentiment_score":0.0339572886005044}],"sentiment":"neutral","sentiment_score":0.0339572886005044,"channel":0,"num_words":2,"start":202.935,"end":203.995},{"sentences":[{"text":"dot com","start":205.17,"end":205.89,"sentiment":"neutral","sentiment_score":0.01262301579117775}],"sentiment":"neutral","sentiment_score":0.01262301579117775,"channel":1,"num_words":2,"start":205.17,"end":205.89},{"sentences":[{"text":"Got","start":205.86,"end":206.09999,"sentiment":"neutral","sentiment_score":0.011137660592794418}],"sentiment":"neutral","sentiment_score":0.011137660592794418,"channel":0,"num_words":1,"start":205.86,"end":206.09999},{"sentences":[{"text":"dot","start":205.89,"end":206.13,"sentiment":"neutral","sentiment_score":0.01145642064511776}],"sentiment":"neutral","sentiment_score":0.01145642064511776,"channel":1,"num_words":1,"start":205.89,"end":206.13},{"sentences":[{"text":"it?","start":206.09999,"end":206.59999,"sentiment":"neutral","sentiment_score":0.01404646597802639}],"sentiment":"neutral","sentiment_score":0.01404646597802639,"channel":0,"num_words":1,"start":206.09999,"end":206.59999},{"sentences":[{"text":"a u.","start":206.13,"end":206.87,"sentiment":"neutral","sentiment_score":0.00707833981141448}],"sentiment":"neutral","sentiment_score":0.00707833981141448,"channel":1,"num_words":2,"start":206.13,"end":206.87},{"sentences":[{"text":"Okay.","start":208.57999,"end":209.07999,"sentiment":"neutral","sentiment_score":0.030538033694028854},{"text":"So that's service@adorebeauty.com.eu.","start":209.45999,"end":213.54,"sentiment":"neutral","sentiment_score":0.042097292840480804},{"text":"Right?","start":213.54,"end":214.04,"sentiment":"neutral","sentiment_score":0.03868389874696731}],"sentiment":"neutral","sentiment_score":0.03910276219248772,"channel":0,"num_words":5,"start":208.57999,"end":214.04},{"sentences":[{"text":"Yep.","start":214.405,"end":214.72499,"sentiment":"neutral","sentiment_score":0.06517868489027023},{"text":"That's correct.","start":214.72499,"end":215.465,"sentiment":"neutral","sentiment_score":0.13841726630926132}],"sentiment":"neutral","sentiment_score":0.1140044058362643,"channel":1,"num_words":3,"start":214.405,"end":215.465},{"sentences":[{"text":"Alright.","start":217.235,"end":217.735,"sentiment":"neutral","sentiment_score":0.24481716752052307},{"text":"Well, thank you for taking my call, and I appreciate the well, I appreciate everything.","start":218.03499,"end":224.75499,"sentiment":"positive","sentiment_score":0.6062383592128754},{"text":"Thank you.","start":224.75499,"end":225.31499,"sentiment":"positive","sentiment_score":0.5717415511608124},{"text":"Take care.","start":225.31499,"end":226.055,"sentiment":"positive","sentiment_score":0.5278737843036652}],"sentiment":"positive","sentiment_score":0.5768811613321304,"channel":0,"num_words":20,"start":217.235,"end":226.055},{"sentences":[{"text":"My pleasure.","start":226.08499,"end":226.72499,"sentiment":"positive","sentiment_score":0.5878346264362335},{"text":"Have a good day.","start":226.72499,"end":227.78499,"sentiment":"positive","sentiment_score":0.5833436995744705},{"text":"Bye.","start":227.92499,"end":228.42499,"sentiment":"neutral","sentiment_score":0.23347733914852145}],"sentiment":"positive","sentiment_score":0.5346459129026958,"channel":1,"num_words":7,"start":226.08499,"end":228.42499},{"sentences":[{"text":"You too.","start":229.075,"end":229.81499,"sentiment":"neutral","sentiment_score":0.14370336383581161},{"text":"Bye bye.","start":229.875,"end":230.61499,"sentiment":"neutral","sentiment_score":0.03375102952122688}],"sentiment":"neutral","sentiment_score":0.08872719667851925,"channel":0,"num_words":4,"start":229.075,"end":230.61499}]},"summary":{"result":"success","short":"The customer called Adore Beauty and was directed to various options including returning items, speaking to an agent, or leaving a voicemail. The agent provided the customer with an email address for Garrett Williams in the IT department and offered to forward their details to him. The agent also offered to send an email to the customer's employer, which the customer agreed to."},"intents":{"segments":[{"text":"Thank you for calling Adore Beauty. Before we connect you, here's some helpful information that may answer your question.","start_word":1,"end_word":19,"intents":[{"intent":"Request it assistance","confidence_score":0.00025035383}]},{"text":"Well, I'll forward your number. Is it this number okay to send over to Gareth? Oh, yeah.","start_word":212,"end_word":228,"intents":[{"intent":"Forward number","confidence_score":0.4586114}]},{"text":"Well, I'll send over the details over to Gareth, and he should be in contact with you soon. Definitely.","start_word":230,"end_word":248,"intents":[{"intent":"Send details","confidence_score":0.48315477}]},{"text":"Unfortunately, I don't have a direct email. If you if you would like, we can you can send us an email to our to our UnderDoor Beauty email, and then we can forward it over to him. Would you like me to give you that email address? Oh, yeah.","start_word":262,"end_word":310,"intents":[{"intent":"Provide email","confidence_score":0.21555392}]},{"text":"Well, thank you for taking my call, and I appreciate the well, I appreciate everything. Thank you. Take care.","start_word":364,"end_word":382,"intents":[{"intent":"Thank","confidence_score":0.00022439903}]},{"text":"Well, thank you for taking my call, and I appreciate the well, I appreciate everything. Thank you. Take care. My pleasure. Have a good day. Bye. You too.","start_word":364,"end_word":391,"intents":[{"intent":"End call","confidence_score":0.39191452}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Adore Beauty.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.562447190284729},{"text":"Before we connect you, here's some helpful information that may answer your question. If you're using a promo code or Adore rewards, please note, please don't apply to sale items or exclude friends. Looking to return an item? Simply visit our website and scroll to the bottom of the page. You'll find a link to how to return with all of the details. If you'd still like to speak with someone, please stay on the line. Or if you can turn off your wait, press 1 at any time to leave a voice mail.","start_word":6,"end_word":99,"sentiment":"neutral","sentiment_score":0.05572366714477539},{"text":"Thanks for calling. We look forward to hearing from you soon.","start_word":100,"end_word":110,"sentiment":"positive","sentiment_score":0.6383264660835266},{"text":"The average wait time is currently two minutes. Please hold for the next available agent. Thank you for calling Adobe Beauty. This is Nicole. Oh, hello, Nicole.","start_word":111,"end_word":137,"sentiment":"neutral","sentiment_score":0.0928584635257721},{"text":"Have a good day to you.","start_word":138,"end_word":143,"sentiment":"positive","sentiment_score":0.47650760412216187},{"text":"Hi. Nicole, I was trying yeah. Hi. I was actually calling, Nicole, to get a hold of Garrett Williams in the IT department. Oh, okay. I don't actually have a direct number for Garrett, but I can forward your details over. What was your name and the company that you're calling from? Oh. Oh, yeah. I'm representing Vigilance AI. We are a cybersecurity company. Okay. Perfect. Alright. Well, I'll forward your number. Is it this number okay to send over to Gareth? Oh, yeah.","start_word":144,"end_word":227,"sentiment":"neutral","sentiment_score":0.024633791275499833},{"text":"Perfect.","start_word":228,"end_word":228,"sentiment":"positive","sentiment_score":0.5152058601379395},{"text":"Alright. Well, I'll send over the details over to Gareth, and he should be in contact with you soon. Definitely. Alright. Does does he have an email where I can send it to? Unfortunately, I don't have a direct email. If you if you would like, we can you can send us an email to our to our UnderDoor Beauty email, and then we can forward it over to him. Would you like me to give you that email address? Oh, yeah. I think that would be better. That way, he can check us out more thoroughly. You know? Perfect. So, yeah, I'm ready. Alright. It is service and then the Mhmm. at symbol, Right. Adore Beauty, Door beauty. dot com Got dot it? a u. Okay. So that's service@adorebeauty.com.eu. Right? Yep. That's correct. Alright.","start_word":229,"end_word":363,"sentiment":"neutral","sentiment_score":0.044334955513477325},{"text":"Well, thank you for taking my call, and I appreciate the well, I appreciate everything. Thank you. Take care. My pleasure. Have a good day.","start_word":364,"end_word":388,"sentiment":"positive","sentiment_score":0.5837059617042542},{"text":"Bye. You too. Bye bye.","start_word":389,"end_word":393,"sentiment":"neutral","sentiment_score":0.17950394749641418}],"average":{"sentiment":"neutral","sentiment_score":0.10855104519009176}}}}