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And what about delivery?\n\nLike, eighty like, how many days? It is going to Victoria, Albert Park 3206. 3206. Mhmm. Up to a week.\n\nMhmm. Mhmm. And what's the cost for that? $21. Okay.\n\nAlright. Got you. No worries, mate. That was really helpful. Once I confirm the order from the customer, we'll place it.\n\nAlright? Okay. Thanks, man. Cheers. Bye.\n\nYou too. 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Hello. This is Mackenzie from Decadona. How can I help? How are you? Oh, okay. I was trying to sneak over to the team that can help you out. Good morning. Dictator. Nimer speaking. Very good. And yourself? Samsung. So just a 43 inch? 43 inch. And the q the QVC. Yep. Yep. We've got we've got them in stock. Do you know what your ticket number is? I can look at the look up your pricing. Sorry. 36 $5.08. Alright. Yep. Alright. So it's $5.02 7 x GST. Yep. Yeah. For for this one as well? Alright. Let me just check the weight of it. I can tell you accordingly. It comes with a okay. So it has a 200 by 200. And okay. So I'd take Well, Matt, here it is. Okay. Good. Yep. Okay. So this is the AdTech fixed one, fixed wall mount. Are you looking at fixed or you're looking at tilted? Or what's the hello? Are you looking at a fixed or an angled or, you know, you can pull it like what what sort of wall mount are you looking at? There's plenty of options. So in terms of the the the the just a fixed wall mount, you can go with the ad deck, which is the a d slash w f dash 50, a for apple, d for dog, and then and then dash or hyphen, w ForWilliamFForFred. No. WAD. No. AForApple. We'll start again. A ForApple, DFor dog, hyphen, w ForWilliam, f ForFred, hyphen, hyphen five zero four zero. So that's the compatible wall mount for that unit. Yes. $36. Yes. Yes. Where is it going? Right. 206. Yeah. So you've got option for a road freight, and there's no cost associated with that. And that'll be that could take up to a week. Yeah. Because it's going by road. So I you know, like, just as a a range, it can be up to a week. Otherwise, you got priority service, which is kind of a go, and that can be in, like, two days. Like a And that's $21.52 if GST. Yeah. Perfect. Yeah. Yeah. You're welcome. Have a good day. 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someone from the hardware sales team will attend to you shortly. Hello. This is Mackenzie from Decadona. How can I help? How are you?\n\nOh, okay. I was trying to sneak over to the team that can help you out. Good morning. Dictator. Nimer speaking.\n\nVery good. And yourself? Samsung. So just a 43 inch? 43 inch.\n\nAnd the q the QVC. Yep. Yep. We've got we've got them in stock. Do you know what your ticket number is?\n\nI can look at the look up your pricing. Sorry. 36 $5.08. Alright. Yep.\n\nAlright. So it's $5.02 7 x GST. Yep. Yeah. For for this one as well?\n\nAlright. Let me just check the weight of it. I can tell you accordingly. It comes with a okay. So it has a 200 by 200.\n\nAnd okay. So I'd take Well, Matt, here it is. Okay. Good. Yep.\n\nOkay. So this is the AdTech fixed one, fixed wall mount. Are you looking at fixed or you're looking at tilted? Or what's the hello? Are you looking at a fixed or an angled or, you know, you can pull it like what what sort of wall mount are you looking at?\n\nThere's plenty of options. So in terms of the the the the just a fixed wall mount, you can go with the ad deck, which is the a d slash w f dash 50, a for apple, d for dog, and then and then dash or hyphen, w ForWilliamFForFred. No. WAD. No.\n\nAForApple. We'll start again. A ForApple, DFor dog, hyphen, w ForWilliam, f ForFred, hyphen, hyphen five zero four zero. So that's the compatible wall mount for that unit. Yes.\n\n$36. Yes. Yes. Where is it going? Right.\n\n206. Yeah. So you've got option for a road freight, and there's no cost associated with that. And that'll be that could take up to a week. Yeah.\n\nBecause it's going by road. So I you know, like, just as a a range, it can be up to a week. Otherwise, you got priority service, which is kind of a go, and that can be in, like, two days. Like a And that's $21.52 if GST. Yeah.\n\nPerfect. Yeah. Yeah. You're welcome. Have a good day.\n\nBye.","paragraphs":[{"sentences":[{"text":"And someone from the hardware sales team will attend to you shortly.","start":0.79999995,"end":4.5,"sentiment":"neutral","sentiment_score":0.05858577756832043},{"text":"Hello.","start":19.705,"end":20.025,"sentiment":"neutral","sentiment_score":0.08944882452487946},{"text":"This is Mackenzie from Decadona.","start":20.025,"end":21.724998,"sentiment":"neutral","sentiment_score":0.12405612766742706},{"text":"How can I help?","start":21.945,"end":22.925,"sentiment":"neutral","sentiment_score":0.14180674776434898},{"text":"How are you?","start":28.679998,"end":29.58,"sentiment":"neutral","sentiment_score":0.10836882889270782}],"sentiment":"neutral","sentiment_score":0.09220369085669518,"num_words":25,"start":0.79999995,"end":29.58},{"sentences":[{"text":"Oh, okay.","start":39.16,"end":39.8,"sentiment":"neutral","sentiment_score":0.07254769280552864},{"text":"I was trying to sneak over to the team that can help you 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$5.08.","start":138.62,"end":144.31999,"sentiment":"neutral","sentiment_score":0.0023991260677576065},{"text":"Alright.","start":145.81999,"end":146.31999,"sentiment":"neutral","sentiment_score":0.04165001213550568},{"text":"Yep.","start":148.70499,"end":149.20499,"sentiment":"neutral","sentiment_score":0.043349236249923706}],"sentiment":"neutral","sentiment_score":0.00956110077510987,"num_words":14,"start":132.445,"end":149.20499},{"sentences":[{"text":"Alright.","start":149.58499,"end":150.08499,"sentiment":"neutral","sentiment_score":0.046353232115507126},{"text":"So it's $5.02 7 x GST.","start":155.825,"end":158.245,"sentiment":"neutral","sentiment_score":0.030481502413749695},{"text":"Yep.","start":163.15001,"end":163.65001,"sentiment":"neutral","sentiment_score":0.041010379791259766},{"text":"Yeah.","start":172.27,"end":172.77,"sentiment":"neutral","sentiment_score":0.0410323292016983},{"text":"For for this one as well?","start":174.315,"end":176.335,"sentiment":"neutral","sentiment_score":0.017386157686511677}],"sentiment":"neutral","sentiment_score":0.02770679344733556,"num_words":15,"start":149.58499,"end":176.335},{"sentences":[{"text":"Alright.","start":179.91501,"end":180.235,"sentiment":"neutral","sentiment_score":0.06097467988729477},{"text":"Let me just check the weight of it.","start":180.235,"end":181.675,"sentiment":"neutral","sentiment_score":0.03364947438240051},{"text":"I can tell you accordingly.","start":181.675,"end":182.895,"sentiment":"neutral","sentiment_score":0.03649746179580689},{"text":"It comes with a okay.","start":184.235,"end":194.11,"sentiment":"neutral","sentiment_score":0.049151620268821715},{"text":"So it has a 200 by 200.","start":194.11,"end":196.20999,"sentiment":"neutral","sentiment_score":0.04568947958094733}],"sentiment":"neutral","sentiment_score":0.041470855474472046,"num_words":26,"start":179.91501,"end":196.20999},{"sentences":[{"text":"And okay.","start":200.59,"end":201.79,"sentiment":"neutral","sentiment_score":0.03488543815910816},{"text":"So I'd take Well, Matt, here it is.","start":201.79,"end":238.745,"sentiment":"neutral","sentiment_score":0.03246297733858228},{"text":"Okay.","start":238.745,"end":239.245,"sentiment":"neutral","sentiment_score":0.11694128811359406},{"text":"Good.","start":248.6,"end":248.92,"sentiment":"neutral","sentiment_score":0.15284648537635803},{"text":"Yep.","start":248.92,"end":249.42,"sentiment":"neutral","sentiment_score":0.08562107384204865}],"sentiment":"neutral","sentiment_score":0.05268334941222118,"num_words":13,"start":200.59,"end":249.42},{"sentences":[{"text":"Okay.","start":249.48,"end":249.8,"sentiment":"neutral","sentiment_score":0.06280489265918732},{"text":"So this is the AdTech fixed one, fixed wall mount.","start":249.8,"end":253.74,"sentiment":"neutral","sentiment_score":0.03502021711319685},{"text":"Are you looking at fixed or you're looking at tilted?","start":254.12,"end":256.22,"sentiment":"neutral","sentiment_score":0.0022455941187217833},{"text":"Or what's the hello?","start":256.28,"end":260.62,"sentiment":"neutral","sentiment_score":-0.011202623136341572},{"text":"Are you looking at a fixed or an angled or, you know, you can pull it like what what sort of wall mount are you looking at?","start":261.575,"end":274.45502,"sentiment":"neutral","sentiment_score":0.004698739111147545}],"sentiment":"neutral","sentiment_score":0.009952278239115212,"num_words":52,"start":249.48,"end":274.45502},{"sentences":[{"text":"There's plenty of options.","start":274.45502,"end":275.49503,"sentiment":"neutral","sentiment_score":0.07966974191367626},{"text":"So in terms of the the the the just a fixed wall mount, you can go with the ad deck, which is the a d slash w f dash 50, a for apple, d for dog, and then and then dash or hyphen, w ForWilliamFForFred.","start":275.49503,"end":301.715,"sentiment":"neutral","sentiment_score":0.0420193773176935},{"text":"No.","start":303.31,"end":303.47,"sentiment":"neutral","sentiment_score":-0.016563259065151215},{"text":"WAD.","start":303.47,"end":306.69,"sentiment":"neutral","sentiment_score":-0.015879793092608452},{"text":"No.","start":307.95,"end":308.43,"sentiment":"neutral","sentiment_score":-0.011742282658815384}],"sentiment":"neutral","sentiment_score":0.0416416463871988,"num_words":52,"start":274.45502,"end":308.43},{"sentences":[{"text":"AForApple.","start":308.43,"end":309.25,"sentiment":"neutral","sentiment_score":-0.007001336198300123},{"text":"We'll start again.","start":309.31,"end":310.11002,"sentiment":"neutral","sentiment_score":0.006206130686526497},{"text":"A ForApple, DFor dog, hyphen, w ForWilliam, f ForFred, hyphen, hyphen five zero four zero.","start":310.11002,"end":338.52002,"sentiment":"neutral","sentiment_score":0.01310744353880485},{"text":"So that's the compatible wall mount for that unit.","start":345.715,"end":348.935,"sentiment":"neutral","sentiment_score":0.11742715289195378},{"text":"Yes.","start":352.51498,"end":353.01498,"sentiment":"neutral","sentiment_score":0.05844304710626602}],"sentiment":"neutral","sentiment_score":0.04563848731300697,"num_words":29,"start":308.43,"end":353.01498},{"sentences":[{"text":"$36.","start":359.72998,"end":360.78998,"sentiment":"neutral","sentiment_score":0.02852770686149597},{"text":"Yes.","start":368.69,"end":369.19,"sentiment":"neutral","sentiment_score":0.08834436535835266},{"text":"Yes.","start":373.095,"end":373.595,"sentiment":"neutral","sentiment_score":0.13775497674942017},{"text":"Where is it going?","start":385.81998,"end":386.8,"sentiment":"neutral","sentiment_score":0.04004701506346464},{"text":"Right.","start":440.08502,"end":440.58502,"sentiment":"neutral","sentiment_score":0.04500892013311386}],"sentiment":"neutral","sentiment_score":0.05747800366953015,"num_words":8,"start":359.72998,"end":440.58502},{"sentences":[{"text":"206.","start":446.15002,"end":447.29,"sentiment":"neutral","sentiment_score":0.03094566985964775},{"text":"Yeah.","start":459.33502,"end":459.73502,"sentiment":"neutral","sentiment_score":0.08879423141479492},{"text":"So you've got option for a road freight, and there's no cost associated with that.","start":459.73502,"end":466.315,"sentiment":"neutral","sentiment_score":0.12494125962257385},{"text":"And that'll be that could take up to a week.","start":468.71,"end":471.13,"sentiment":"neutral","sentiment_score":0.09675887562334537},{"text":"Yeah.","start":474.07,"end":474.47,"sentiment":"neutral","sentiment_score":0.06436146795749664}],"sentiment":"neutral","sentiment_score":0.1080646078501429,"num_words":28,"start":446.15002,"end":474.47},{"sentences":[{"text":"Because it's going by road.","start":474.47,"end":475.66998,"sentiment":"neutral","sentiment_score":0.061114804446697236},{"text":"So I you know, like, just as a a range, it can be up to a week.","start":475.66998,"end":482.325,"sentiment":"neutral","sentiment_score":0.054475532735095304},{"text":"Otherwise, you got priority service, which is kind of a go, and that can be in, like, two days.","start":482.885,"end":491.70502,"sentiment":"neutral","sentiment_score":0.054837286276252645},{"text":"Like a And that's $21.52 if GST.","start":494.725,"end":497.945,"sentiment":"neutral","sentiment_score":0.011566043698361941},{"text":"Yeah.","start":500.50998,"end":501.00998,"sentiment":"neutral","sentiment_score":0.04672814533114433}],"sentiment":"neutral","sentiment_score":0.04900524426935887,"num_words":49,"start":474.47,"end":501.00998},{"sentences":[{"text":"Perfect.","start":514.0349,"end":514.5349,"sentiment":"positive","sentiment_score":0.4701538383960724},{"text":"Yeah.","start":514.99493,"end":515.49493,"sentiment":"neutral","sentiment_score":0.2877419590950012},{"text":"Yeah.","start":517.2349,"end":517.39496,"sentiment":"positive","sentiment_score":0.3468780517578125},{"text":"You're welcome.","start":517.39496,"end":518.1149,"sentiment":"positive","sentiment_score":0.5063350200653076},{"text":"Have a good day.","start":518.27496,"end":518.9149,"sentiment":"positive","sentiment_score":0.5611191540956497}],"sentiment":"positive","sentiment_score":0.4846578339735667,"num_words":9,"start":514.0349,"end":518.9149},{"sentences":[{"text":"Bye.","start":518.9149,"end":519.4149,"sentiment":"neutral","sentiment_score":0.19118578732013705}],"sentiment":"neutral","sentiment_score":0.19118578732013705,"num_words":1,"start":518.9149,"end":519.4149}]}}]}],"paragraphs":{"transcript":"\nChannel 1: And someone from the hardware sales team will attend to you shortly. Hello. This is Mackenzie from Decadona. How can I help?\n\nChannel 0: Awning, Mackenzie. This is Ross with Techcom. How's it going over there?\n\nChannel 1: How are you?\n\nChannel 0: Good too. Like I do actually I was just inquiring about Samsung Pro display.\n\nChannel 1: Oh, okay. I was trying to sneak over to the team that can help you out.\n\nChannel 0: Sure.\n\nChannel 1: Good morning. Dictator. Nimer speaking.\n\nChannel 0: Good morning, man. This is Rob from Techcom. How's it going over there?\n\nChannel 1: Very good. And yourself?\n\nChannel 0: Great. Doing good, buddy. Man, actually, I was just inquiring about a Samsung 43 inch Pro display QVCN.\n\nChannel 1: Samsung. So just a 43 inch?\n\nChannel 0: 43 inch. Right?\n\nChannel 1: 43 inch.\n\nChannel 0: The q\n\nChannel 1: And\n\nChannel 0: b\n\nChannel 1: the\n\nChannel 0: c\n\nChannel 1: q\n\nChannel 0: one.\n\nChannel 1: the QVC. Yep.\n\nChannel 0: Q b c hyphen n.\n\nChannel 1: Yep. We've got we've got them in stock.\n\nChannel 0: It's on stock. Right? And the price for it?\n\nChannel 1: Do you know what your ticket number is? I can look at the look up your pricing.\n\nChannel 0: 363458.\n\nChannel 1: Sorry. 36\n\nChannel 0: Three six three four five eight.\n\nChannel 1: $5.08. Alright. Yep. Alright. So it's $5.02 7 x GST.\n\nChannel 0: 5 to seven excluding GST.\n\nChannel 1: Yep.\n\nChannel 0: Alright. And I wanted to inquire about Vesa wall mount.\n\nChannel 1: Yeah.\n\nChannel 0: Yep.\n\nChannel 1: For\n\nChannel 0: So\n\nChannel 1: for\n\nChannel 0: does\n\nChannel 1: this\n\nChannel 0: it\n\nChannel 1: one as\n\nChannel 0: Mhmm.\n\nChannel 1: well?\n\nChannel 0: Yep. For this model. Correct.\n\nChannel 1: Alright. Let me just check the weight of it. I can tell you accordingly. It\n\nChannel 0: Yep.\n\nChannel 1: comes with a okay. So it has a 200 by 200. And okay. So I'd take Well, Matt, here it is. Okay.\n\nGood. Yep. Okay. So this is the AdTech fixed one, fixed wall mount. Are you looking at fixed or you're looking at tilted?\n\nOr what's the\n\nChannel 0: Sorry.\n\nChannel 1: hello?\n\nChannel 0: Come again?\n\nChannel 1: Are you looking at a fixed or an angled or, you know, you can pull it like what what sort of wall mount are you looking\n\nChannel 0: If you you can suggest any for this model.\n\nChannel 1: at? There's plenty of options. So in terms of the the the the just a fixed wall mount, you can go with the ad deck, which is the a d slash w f dash 50,\n\nChannel 0: A d\n\nChannel 1: a for apple, d for dog, and then and then dash or hyphen,\n\nChannel 0: mhmm. Mhmm.\n\nChannel 1: w\n\nChannel 0: Mhmm.\n\nChannel 1: ForWilliamFForFred.\n\nChannel 0: 33.\n\nChannel 1: No. WAD.\n\nChannel 0: Double three W. Mhmm.\n\nChannel 1: No. AForApple. We'll start again. A ForApple,\n\nChannel 0: Mhmm.\n\nChannel 1: DFor dog,\n\nChannel 0: Mhmm.\n\nChannel 1: hyphen, w ForWilliam,\n\nChannel 0: WForWilliam,\n\nChannel 1: f ForFred,\n\nChannel 0: f ForFred,\n\nChannel 1: hyphen,\n\nChannel 0: Sorry?\n\nChannel 1: hyphen\n\nChannel 0: Hyphen\n\nChannel 1: five zero four zero.\n\nChannel 0: five zero four zero.\n\nChannel 1: So that's the compatible wall mount for that unit.\n\nChannel 0: It can go with this model. Right?\n\nChannel 1: Yes.\n\nChannel 0: Right. And it costs\n\nChannel 1: $36.\n\nChannel 0: $36. So this is compatible with Samsung display for the range?\n\nChannel 1: Yes.\n\nChannel 0: Alright. No worries. This is in stock. Right?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Got you. And what about delivery? Like, eighty like, how many days?\n\nChannel 1: Where is it going?\n\nChannel 0: It is going to Victoria, Albert Park 3206.\n\nChannel 1: Right. 206.\n\nChannel 0: 3206.\n\nChannel 1: Yeah. So you've got option for a road freight, and there's no cost associated with that. And that'll be that could take up to a week.\n\nChannel 0: Mhmm. Up to a week.\n\nChannel 1: Yeah. Because it's going by road. So I you know, like, just as a a range, it can\n\nChannel 0: Mhmm.\n\nChannel 1: be up to a week. Otherwise, you got priority service,\n\nChannel 0: Mhmm.\n\nChannel 1: which is kind of a go, and that can be in, like, two days.\n\nChannel 0: And what's the cost\n\nChannel 1: Like\n\nChannel 0: for\n\nChannel 1: a\n\nChannel 0: that?\n\nChannel 1: And that's $21.52 if GST.\n\nChannel 0: $21.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Alright. Got you. No worries, mate. That was really helpful.\n\nOnce I confirm the order from the customer, we'll place it. Alright?\n\nChannel 1: Perfect. Yeah.\n\nChannel 0: Okay. Thanks, man. Cheers.\n\nChannel 1: Yeah. You're welcome.\n\nChannel 0: Bye.\n\nChannel 1: Have a good day. Bye.\n\nChannel 0: You too. Bye.","paragraphs":[{"sentences":[{"text":"And someone from the hardware sales team will attend to you shortly.","start":0.79999995,"end":4.5,"sentiment":"neutral","sentiment_score":0.05858577756832043},{"text":"Hello.","start":19.705,"end":20.025,"sentiment":"neutral","sentiment_score":0.08944882452487946},{"text":"This is Mackenzie from Decadona.","start":20.025,"end":21.724998,"sentiment":"neutral","sentiment_score":0.12405612766742706},{"text":"How can I help?","start":21.945,"end":22.925,"sentiment":"neutral","sentiment_score":0.14180674776434898}],"sentiment":"neutral","sentiment_score":0.08999935385178436,"channel":1,"num_words":22,"start":0.79999995,"end":22.925},{"sentences":[{"text":"Awning, Mackenzie.","start":24.055,"end":24.875,"sentiment":"neutral","sentiment_score":0.09148278459906578},{"text":"This is Ross with Techcom.","start":24.935,"end":26.314999,"sentiment":"neutral","sentiment_score":0.11018763333559037},{"text":"How's it going over there?","start":26.375,"end":27.69,"sentiment":"neutral","sentiment_score":0.1345505952835083}],"sentiment":"neutral","sentiment_score":0.1172213926911354,"channel":0,"num_words":12,"start":24.055,"end":27.69},{"sentences":[{"text":"How are you?","start":28.679998,"end":29.58,"sentiment":"neutral","sentiment_score":0.10836882889270782}],"sentiment":"neutral","sentiment_score":0.10836882889270782,"channel":1,"num_words":3,"start":28.679998,"end":29.58},{"sentences":[{"text":"Good too.","start":30.89,"end":31.710001,"sentiment":"positive","sentiment_score":0.35400885343551636},{"text":"Like I do actually I was just inquiring about Samsung Pro display.","start":32.010002,"end":37.47,"sentiment":"neutral","sentiment_score":0.06318046773473422}],"sentiment":"neutral","sentiment_score":0.1047273799777031,"channel":0,"num_words":14,"start":30.89,"end":37.47},{"sentences":[{"text":"Oh, okay.","start":39.16,"end":39.8,"sentiment":"neutral","sentiment_score":0.07254769280552864},{"text":"I was trying to sneak over to the team that can help you out.","start":39.8,"end":42.379997,"sentiment":"neutral","sentiment_score":0.09173982803310667}],"sentiment":"neutral","sentiment_score":0.08934081112965941,"channel":1,"num_words":16,"start":39.16,"end":42.379997},{"sentences":[{"text":"Sure.","start":43.05,"end":43.55,"sentiment":"neutral","sentiment_score":0.169394850730896}],"sentiment":"neutral","sentiment_score":0.169394850730896,"channel":0,"num_words":1,"start":43.05,"end":43.55},{"sentences":[{"text":"Good morning.","start":67.979996,"end":68.46,"sentiment":"neutral","sentiment_score":0.2884320467710495},{"text":"Dictator.","start":68.46,"end":68.939995,"sentiment":"neutral","sentiment_score":0.2205175906419754},{"text":"Nimer speaking.","start":68.939995,"end":69.84,"sentiment":"neutral","sentiment_score":0.10244660824537277}],"sentiment":"neutral","sentiment_score":0.200454980134964,"channel":1,"num_words":5,"start":67.979996,"end":69.84},{"sentences":[{"text":"Good morning, man.","start":71.545,"end":72.265,"sentiment":"neutral","sentiment_score":0.3223669429620107},{"text":"This is Rob from Techcom.","start":72.265,"end":73.564995,"sentiment":"neutral","sentiment_score":0.26029557585716245},{"text":"How's it going over there?","start":73.625,"end":75.005,"sentiment":"neutral","sentiment_score":0.2015550971031189}],"sentiment":"neutral","sentiment_score":0.2520272456682645,"channel":0,"num_words":13,"start":71.545,"end":75.005},{"sentences":[{"text":"Very good.","start":75.524994,"end":76.34499,"sentiment":"positive","sentiment_score":0.49317097663879395},{"text":"And yourself?","start":76.485,"end":77.235,"sentiment":"neutral","sentiment_score":0.24829837679862976}],"sentiment":"positive","sentiment_score":0.37073467671871185,"channel":1,"num_words":4,"start":75.524994,"end":77.235},{"sentences":[{"text":"Great.","start":78.505,"end":78.825,"sentiment":"positive","sentiment_score":0.6321373581886292},{"text":"Doing good, 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there's no cost associated with that.","start":459.73502,"end":466.315,"sentiment":"neutral","sentiment_score":0.12494125962257385},{"text":"And that'll be that could take up to a week.","start":468.71,"end":471.13,"sentiment":"neutral","sentiment_score":0.09675887562334537}],"sentiment":"neutral","sentiment_score":0.11271161084564832,"channel":1,"num_words":26,"start":459.33502,"end":471.13},{"sentences":[{"text":"Mhmm.","start":472.41,"end":472.72998,"sentiment":"neutral","sentiment_score":0.031171303242444992},{"text":"Up to a week.","start":472.72998,"end":473.625,"sentiment":"neutral","sentiment_score":0.03891537617892027}],"sentiment":"neutral","sentiment_score":0.037366561591625214,"channel":0,"num_words":5,"start":472.41,"end":473.625},{"sentences":[{"text":"Yeah.","start":474.07,"end":474.47,"sentiment":"neutral","sentiment_score":0.06436146795749664},{"text":"Because it's going by 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service,","start":482.885,"end":484.505,"sentiment":"neutral","sentiment_score":0.05862325727939606}],"sentiment":"neutral","sentiment_score":0.049813414365053175,"channel":1,"num_words":10,"start":481.35,"end":484.505},{"sentences":[{"text":"Mhmm.","start":486.265,"end":486.765,"sentiment":"neutral","sentiment_score":0.06211158260703087}],"sentiment":"neutral","sentiment_score":0.06211158260703087,"channel":0,"num_words":1,"start":486.265,"end":486.765},{"sentences":[{"text":"which is kind of a go, and that can be in, like, two days.","start":486.725,"end":491.70502,"sentiment":"neutral","sentiment_score":0.05348515377513}],"sentiment":"neutral","sentiment_score":0.05348515377513,"channel":1,"num_words":14,"start":486.725,"end":491.70502},{"sentences":[{"text":"And what's the cost","start":493.85,"end":494.81,"sentiment":"neutral","sentiment_score":0.014911274891346693}],"sentiment":"neutral","sentiment_score":0.014911274891346693,"channel":0,"num_words":4,"start":493.85,"end":494.81},{"sentences":[{"text":"Like","start":494.725,"end":494.96503,"sentiment":"neutral","sentiment_score":0.00180060975253582}],"sentiment":"neutral","sentiment_score":0.00180060975253582,"channel":1,"num_words":1,"start":494.725,"end":494.96503},{"sentences":[{"text":"for","start":494.81,"end":494.97,"sentiment":"neutral","sentiment_score":0.015585246495902538}],"sentiment":"neutral","sentiment_score":0.015585246495902538,"channel":0,"num_words":1,"start":494.81,"end":494.97},{"sentences":[{"text":"a","start":494.96503,"end":495.20502,"sentiment":"neutral","sentiment_score":0.009194176644086838}],"sentiment":"neutral","sentiment_score":0.009194176644086838,"channel":1,"num_words":1,"start":494.96503,"end":495.20502},{"sentences":[{"text":"that?","start":494.97,"end":495.47,"sentiment":"neutral","sentiment_score":0.008881820365786552}],"sentiment":"neutral","sentiment_score":0.008881820365786552,"channel":0,"num_words":1,"start":494.97,"end":495.47},{"sentences":[{"text":"And that's $21.52 if GST.","start":495.52502,"end":497.945,"sentiment":"neutral","sentiment_score":0.013993503898382187}],"sentiment":"neutral","sentiment_score":0.013993503898382187,"channel":1,"num_words":5,"start":495.52502,"end":497.945},{"sentences":[{"text":"$21.","start":498.88998,"end":499.95,"sentiment":"neutral","sentiment_score":0.01127983909100294}],"sentiment":"neutral","sentiment_score":0.01127983909100294,"channel":0,"num_words":1,"start":498.88998,"end":499.95},{"sentences":[{"text":"Yeah.","start":500.50998,"end":501.00998,"sentiment":"neutral","sentiment_score":0.04672814533114433}],"sentiment":"neutral","sentiment_score":0.04672814533114433,"channel":1,"num_words":1,"start":500.50998,"end":501.00998},{"sentences":[{"text":"Okay.","start":502.10498,"end":502.505,"sentiment":"neutral","sentiment_score":0.07816238701343536},{"text":"Alright.","start":502.505,"end":502.905,"sentiment":"neutral","sentiment_score":0.14635124802589417},{"text":"Got 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man.","start":516.2449,"end":516.96484,"sentiment":"positive","sentiment_score":0.5741022825241089},{"text":"Cheers.","start":516.96484,"end":517.46484,"sentiment":"positive","sentiment_score":0.5328090190887451}],"sentiment":"positive","sentiment_score":0.5122144371271133,"channel":0,"num_words":4,"start":515.6849,"end":517.46484},{"sentences":[{"text":"Yeah.","start":517.2349,"end":517.39496,"sentiment":"positive","sentiment_score":0.3468780517578125},{"text":"You're welcome.","start":517.39496,"end":518.1149,"sentiment":"positive","sentiment_score":0.5063350200653076}],"sentiment":"positive","sentiment_score":0.4531826972961426,"channel":1,"num_words":3,"start":517.2349,"end":518.1149},{"sentences":[{"text":"Bye.","start":517.6849,"end":518.1849,"sentiment":"positive","sentiment_score":0.42998263239860535}],"sentiment":"positive","sentiment_score":0.42998263239860535,"channel":0,"num_words":1,"start":517.6849,"end":518.1849},{"sentences":[{"text":"Have a good day.","start":518.27496,"end":518.9149,"sentiment":"positive","sentiment_score":0.5611191540956497},{"text":"Bye.","start":518.9149,"end":519.4149,"sentiment":"neutral","sentiment_score":0.19118578732013705}],"sentiment":"positive","sentiment_score":0.48713248074054716,"channel":1,"num_words":5,"start":518.27496,"end":519.4149},{"sentences":[{"text":"You too.","start":519.7649,"end":520.16486,"sentiment":"neutral","sentiment_score":0.2144819051027298},{"text":"Bye.","start":520.16486,"end":520.66486,"sentiment":"neutral","sentiment_score":-0.07500876486301422}],"sentiment":"neutral","sentiment_score":0.11798501511414845,"channel":0,"num_words":3,"start":519.7649,"end":520.66486}]},"summary":{"result":"success","short":"A representative from Techcom is calling a customer to inquire about a Samsung Pro display. The customer is interested in a fixed wall mount for the model and is given options for a regular price of $5.02. The representative also confirms the customer's order and provides a delivery time of up to a week."},"intents":{"segments":[{"text":"Like I do actually I was just inquiring about Samsung Pro display. Oh, okay.","start_word":39,"end_word":52,"intents":[{"intent":"Inquire about samsung pro display","confidence_score":0.79078066}]},{"text":"Do you know what your ticket number is? I can look at the look up your pricing. 363458. Sorry. 36 Three six three four five eight. $5.08. Alright. Yep. Alright. So it's $5.02 7 x GST. 5 to seven excluding GST. Yep.","start_word":152,"end_word":193,"intents":[{"intent":"Confirm price","confidence_score":0.011535501}]},{"text":"And I wanted to inquire about Vesa wall mount. Yeah.","start_word":195,"end_word":204,"intents":[{"intent":"Inquire about vesa wall mount","confidence_score":0.39969972}]},{"text":"Once I confirm the order from the customer, we'll place it. Alright? Perfect. Yeah.","start_word":589,"end_word":602,"intents":[{"intent":"Place order","confidence_score":0.6971207}]}]},"sentiments":{"segments":[{"text":"And someone from the hardware sales team will attend to you shortly. Hello. This is Mackenzie from Decadona. How can I help? Awning, Mackenzie. This is Ross with Techcom. How's it going over there? How are you?","start_word":0,"end_word":36,"sentiment":"neutral","sentiment_score":0.10331223160028458},{"text":"Good too.","start_word":37,"end_word":38,"sentiment":"positive","sentiment_score":0.33498963713645935},{"text":"Like I do actually I was just inquiring about Samsung Pro display. Oh, okay. I was trying to sneak over to the team that can help you out. Sure. Good morning. Dictator. Nimer speaking. Good morning, man. This is Rob from Techcom. How's it going over there?","start_word":39,"end_word":85,"sentiment":"neutral","sentiment_score":0.15012921392917633},{"text":"Very good.","start_word":86,"end_word":87,"sentiment":"positive","sentiment_score":0.4815887212753296},{"text":"And yourself?","start_word":88,"end_word":89,"sentiment":"neutral","sentiment_score":0.2599993944168091},{"text":"Great. Doing good, buddy.","start_word":90,"end_word":93,"sentiment":"positive","sentiment_score":0.6000314950942993},{"text":"Man, actually, I was just inquiring about a Samsung 43 inch Pro display QVCN. Samsung. So just a 43 inch? 43 inch. Right? 43 inch. The q And b the c q one. the QVC. Yep. Q b c hyphen n. Yep. We've got we've got them in stock. It's on stock. Right? And the price for it? Do you know what your ticket number is? I can look at the look up your pricing. 363458. Sorry. 36 Three six three four five eight. $5.08. Alright. Yep. Alright. So it's $5.02 7 x GST. 5 to seven excluding GST. Yep. Alright. And I wanted to inquire about Vesa wall mount. Yeah. Yep. For So for does this it one as Mhmm. well? Yep. For this model. Correct. Alright. Let me just check the weight of it. I can tell you accordingly. It Yep. comes with a okay. So it has a 200 by 200. And okay. So I'd take Well, Matt, here it is. Okay. Good. Yep. Okay. So this is the AdTech fixed one, fixed wall mount. Are you looking at fixed or you're looking at tilted? Or what's the Sorry. hello? Come again? Are you looking at a fixed or an angled or, you know, you can pull it like what what sort of wall mount are you looking If you you can suggest any for this model. at? There's plenty of options. So in terms of the the the the just a fixed wall mount, you can go with the ad deck, which is the a d slash w f dash 50, A d a for apple, d for dog, and then and then dash or hyphen, mhmm. Mhmm. w Mhmm. ForWilliamFForFred. 33. No. WAD. Double three W. Mhmm. No. AForApple. We'll start again. A ForApple, Mhmm. DFor dog, Mhmm. hyphen, w ForWilliam, WForWilliam, f ForFred, f ForFred, hyphen, Sorry? hyphen Hyphen five zero four zero. five zero four zero. So that's the compatible wall mount for that unit. It can go with this model. Right? Yes. Right. And it costs $36. $36. So this is compatible with Samsung display for the range? Yes. Alright. No worries. This is in stock. Right? Yes. Okay. Got you. And what about delivery? Like, eighty like, how many days? Where is it going? It is going to Victoria, Albert Park 3206. Right. 206. 3206. Yeah. So you've got option for a road freight, and there's no cost associated with that. And that'll be that could take up to a week. Mhmm. Up to a week. Yeah. Because it's going by road. So I you know, like, just as a a range, it can Mhmm. be up to a week. Otherwise, you got priority service, Mhmm. which is kind of a go, and that can be in, like, two days. And what's the cost Like for a that? And that's $21.52 if GST. $21. Yeah. Okay. Alright. Got you.","start_word":94,"end_word":581,"sentiment":"neutral","sentiment_score":0.04120337527978127},{"text":"No worries, mate. That was really helpful.","start_word":582,"end_word":588,"sentiment":"positive","sentiment_score":0.4702889919281006},{"text":"Once I confirm the order from the customer, we'll place it. Alright?","start_word":589,"end_word":600,"sentiment":"neutral","sentiment_score":0.3043922483921051},{"text":"Perfect.","start_word":601,"end_word":601,"sentiment":"positive","sentiment_score":0.4701538383960724},{"text":"Yeah.","start_word":602,"end_word":602,"sentiment":"neutral","sentiment_score":0.2877419590950012},{"text":"Okay. Thanks, man. Cheers. Yeah. You're welcome. Bye. Have a good day.","start_word":603,"end_word":614,"sentiment":"positive","sentiment_score":0.499041348695755},{"text":"Bye. You too. 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