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What is is your concern? This month? Hang on. Let me just check. The one that you made a payment, which is $11? Mhmm. Let me just check. That is for the for this month, June 27 up until June 30. Mhmm. Mhmm. So let me just check the date that you sign up. You signed up April 25. Mhmm. And let me just check the contract. Twelve months. So April 25 up until May 25 is your upfront payment. Yeah. The one that you settle, the first payment. Then May 26 up until June 26 is the free month. Yeah. Your first month first month free for the promo. So your first bill is June 27. Yeah. Yeah. So the 11 mhmm. So the $11 is the coverage of that is June 27 up until June 30, the end of this month. Mhmm. Yeah. July first. Yeah. Mhmm. Yes. That is correct. Because our recurring bill is every first week of the month. Mhmm. Or mhmm. May I know the reason for the cancellation? Sorry. Mhmm. We can check the run a speed test and check the your Internet connection just to troubleshoot. Okay. But we can report that one to our network team for them to troubleshoot the issue. Hello? Mhmm. Yeah. But, yeah, please do note that for cancellation, we have a thirty day notice required. This means you'll still be billed for the final month of service, and that invoice will also need to be settled and 132 cancellation fee plus GST since you're yeah. Since you're under twelve month contract and canceling within the contract term. Yeah. Because upon checking your account, you are under twelve month contract. So if we proceed with the cancellation, there's a cancellation fee and a thirty day notice bill. Mhmm. Yeah. That's why I recommending that we troubleshoot the issue because we can fix that one if your only issue is the speed of the Internet. We can check if there's a network fault or there there is a fault with the router. We can further troubleshoot it. You mean your the price of your plan every month? So your plan is five year boost. For the first six months, it's $76.95 since there is a less of 15% discount. But after six months, it will bring back to its original price, which is $89.95. Yeah. We can troubleshoot the slow speed. We just I just need to request a speed test result from your end that forward it to our provisioning team. Mhmm. Yeah. So since this is the first time that you call regarding the issue, I'm going to reboot the network on our end. Then for it to detect on your side and for it to take effect, you'd need to power cycle the router. Hang on. Is it okay if I put you on hold? Let me just check. Mhmm. K. Hang on. Hello, Nikhil? Yes. Thank you for waiting. So I already rebooted the network on your side. So you need for it for it to take effect, we need to do a full power cycle. Please unplug the router. Keep it unplugged for twenty minutes. Yeah. After that, plug it back in and check your Internet connection. Again. Yes. So I'll load this mhmm. So I'll load this step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Mhmm. Okay. You need to settle the cancellation fee plus GST, which is $132 plus the thirty day notice bill, which which is you will be billed for the month of July. If that's the case, if ever you'll be canceling this month, then mhmm. Yeah. It's $76.95. Mhmm. Mhmm. Yeah. And I also have checked that you opted for the free router. Mhmm. Hello? Yeah. So, yeah, as part of your twelve month contract, the price the router has price, which is hang on. Let me just check. I think since this is twelve months, you your router is k seven Wi Fi six plus dual band, which is the original price is $219.95. That was the router provided. So if you decide to cancel your service before the end of the contract term, the 219, the price of the router fee will be will need to be paid out because we do not accept returns of used equipment that has been in use for more than three days. Mhmm. Yeah. Or yeah. That's the case. It's a lock in lock in contract. Mhmm. Mhmm. Mhmm. Yes. That's correct. And the router is already yours then. You can use it with a different provider if ever. You just need to settle the outstanding balance then if you have a balance that moment. Yeah. That's correct. Mhmm. Mhmm. Can you also turn off the NDT box? The the box on the wall on where the router is connected. Yeah. Just the power power source. Like, turn it off as well. Mhmm. No. Is there, like, a turn off, turn on on the box on the wall as well? Yeah. There is there a button or a like, a cable? Just the power cable. Sure. Yes. Mhmm. Can we turn it off as well for it to power cycle as well? Yeah. So you have both boxes turned off right now? Yeah. If the issue is still there after the twenty minute wait, yeah, just give us a callback so we can proceed with the next step or escalate the issue. Mhmm. Okay. Thank you. Bye for now. Yeah. Yeah. Same to you. 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Good afternoon. This is Pareen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Hang on. How about the phone number registered? Mhmm. Nikhil Krishna?\n\nThat is yeah. Yes. What is is your concern? This month? Hang on.\n\nLet me just check. The one that you made a payment, which is $11? Mhmm. Let me just check. That is for the for this month, June 27 up until June 30.\n\nMhmm. Mhmm. So let me just check the date that you sign up. You signed up April 25. Mhmm.\n\nAnd let me just check the contract. Twelve months. So April 25 up until May 25 is your upfront payment. Yeah. The one that you settle, the first payment.\n\nThen May 26 up until June 26 is the free month. Yeah. Your first month first month free for the promo. So your first bill is June 27. Yeah.\n\nYeah. So the 11 mhmm. So the $11 is the coverage of that is June 27 up until June 30, the end of this month. Mhmm. Yeah.\n\nJuly first. Yeah. Mhmm. Yes. That is correct.\n\nBecause our recurring bill is every first week of the month. Mhmm. Or mhmm. May I know the reason for the cancellation? Sorry.\n\nMhmm. We can check the run a speed test and check the your Internet connection just to troubleshoot. Okay. But we can report that one to our network team for them to troubleshoot the issue. Hello?\n\nMhmm. Yeah. But, yeah, please do note that for cancellation, we have a thirty day notice required. This means you'll still be billed for the final month of service, and that invoice will also need to be settled and 132 cancellation fee plus GST since you're yeah. Since you're under twelve month contract and canceling within the contract term.\n\nYeah. Because upon checking your account, you are under twelve month contract. So if we proceed with the cancellation, there's a cancellation fee and a thirty day notice bill. Mhmm. Yeah.\n\nThat's why I recommending that we troubleshoot the issue because we can fix that one if your only issue is the speed of the Internet. We can check if there's a network fault or there there is a fault with the router. We can further troubleshoot it. You mean your the price of your plan every month? So your plan is five year boost.\n\nFor the first six months, it's $76.95 since there is a less of 15% discount. But after six months, it will bring back to its original price, which is $89.95. Yeah. We can troubleshoot the slow speed. We just I just need to request a speed test result from your end that forward it to our provisioning team.\n\nMhmm. Yeah. So since this is the first time that you call regarding the issue, I'm going to reboot the network on our end. Then for it to detect on your side and for it to take effect, you'd need to power cycle the router. Hang on.\n\nIs it okay if I put you on hold? Let me just check. Mhmm. K. Hang on.\n\nHello, Nikhil? Yes. Thank you for waiting. So I already rebooted the network on your side. So you need for it for it to take effect, we need to do a full power cycle.\n\nPlease unplug the router. Keep it unplugged for twenty minutes. Yeah. After that, plug it back in and check your Internet connection. Again.\n\nYes. So I'll load this mhmm. So I'll load this step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Mhmm.\n\nOkay. You need to settle the cancellation fee plus GST, which is $132 plus the thirty day notice bill, which which is you will be billed for the month of July. If that's the case, if ever you'll be canceling this month, then mhmm. Yeah. It's $76.95.\n\nMhmm. Mhmm. Yeah. And I also have checked that you opted for the free router. Mhmm.\n\nHello? Yeah. So, yeah, as part of your twelve month contract, the price the router has price, which is hang on. Let me just check. I think since this is twelve months, you your router is k seven Wi Fi six plus dual band, which is the original price is $219.95.\n\nThat was the router provided. So if you decide to cancel your service before the end of the contract term, the 219, the price of the router fee will be will need to be paid out because we do not accept returns of used equipment that has been in use for more than three days. Mhmm. Yeah. Or yeah.\n\nThat's the case. It's a lock in lock in contract. Mhmm. Mhmm. Mhmm.\n\nYes. That's correct. And the router is already yours then. You can use it with a different provider if ever. You just need to settle the outstanding balance then if you have a balance that moment.\n\nYeah. That's correct. Mhmm. Mhmm. Can you also turn off the NDT box?\n\nThe the box on the wall on where the router is connected. Yeah. Just the power power source. Like, turn it off as well. Mhmm.\n\nNo. Is there, like, a turn off, turn on on the box on the wall as well? Yeah. There is there a button or a like, a cable? Just the power cable.\n\nSure. Yes. Mhmm. Can we turn it off as well for it to power cycle as well? Yeah.\n\nSo you have both boxes turned off right now? Yeah. If the issue is still there after the twenty minute wait, yeah, just give us a callback so we can proceed with the next step or escalate the issue. Mhmm. Okay.\n\nThank you. Bye for now. Yeah. Yeah. Same to you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.25416988134384155},{"text":"Good afternoon.","start":1.8399999,"end":2.58,"sentiment":"positive","sentiment_score":0.480583131313324},{"text":"This is Pareen from Airtel tech support.","start":2.6399999,"end":4.98,"sentiment":"positive","sentiment_score":0.44778104765074594},{"text":"How can I assist you today?","start":5.8399997,"end":7.22,"sentiment":"positive","sentiment_score":0.4650209496418635},{"text":"Mhmm.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.04922183230519295}],"sentiment":"positive","sentiment_score":0.422891235746005,"num_words":17,"start":1.04,"end":8.18},{"sentences":[{"text":"Mhmm.","start":12.615,"end":13.115,"sentiment":"neutral","sentiment_score":0.053280606865882874},{"text":"Hang on.","start":18.615,"end":19.515,"sentiment":"neutral","sentiment_score":0.016090795397758484},{"text":"How about the phone 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on.","start":52.070004,"end":52.47,"sentiment":"neutral","sentiment_score":-0.017199543304741383}],"sentiment":"neutral","sentiment_score":0.0203153807669878,"num_words":13,"start":36.06,"end":52.47},{"sentences":[{"text":"Let me just check.","start":52.47,"end":53.850002,"sentiment":"neutral","sentiment_score":-0.007267937762662768},{"text":"The one that you made a payment, which is $11?","start":62.15,"end":65.05,"sentiment":"neutral","sentiment_score":-0.008203220181167125},{"text":"Mhmm.","start":68.015,"end":68.515,"sentiment":"neutral","sentiment_score":0.01457304321229458},{"text":"Let me just check.","start":69.455,"end":70.675,"sentiment":"neutral","sentiment_score":0.005173920188099146},{"text":"That is for the for this month, June 27 up until June 30.","start":105.705,"end":112.69,"sentiment":"neutral","sentiment_score":0.0030397224025084423}],"sentiment":"neutral","sentiment_score":-0.0011349636770319194,"num_words":32,"start":52.47,"end":112.69},{"sentences":[{"text":"Mhmm.","start":119.565,"end":120.065,"sentiment":"neutral","sentiment_score":-0.052551962435245514},{"text":"Mhmm.","start":131.005,"end":131.405,"sentiment":"neutral","sentiment_score":-0.006396152079105377},{"text":"So let me just check the date that you sign up.","start":131.405,"end":134.61,"sentiment":"neutral","sentiment_score":0.0026453482833775606},{"text":"You signed up April 25.","start":136.53,"end":138.87,"sentiment":"neutral","sentiment_score":0.0070369716733694075},{"text":"Mhmm.","start":141.01,"end":141.51,"sentiment":"neutral","sentiment_score":-0.004483237862586975}],"sentiment":"neutral","sentiment_score":0.00004485984774012315,"num_words":19,"start":119.565,"end":141.51},{"sentences":[{"text":"And let me just check the contract.","start":142.53,"end":144.63,"sentiment":"neutral","sentiment_score":-0.008407997233527047},{"text":"Twelve months.","start":146.61,"end":147.51,"sentiment":"neutral","sentiment_score":-0.0025855936110019684},{"text":"So April 25 up until May 25 is your upfront payment.","start":152.935,"end":159.91501,"sentiment":"neutral","sentiment_score":0.009382103485139933},{"text":"Yeah.","start":163.015,"end":163.255,"sentiment":"neutral","sentiment_score":0.03666383773088455},{"text":"The one that you settle, the first payment.","start":163.255,"end":166.23999,"sentiment":"neutral","sentiment_score":0.03391305496916175}],"sentiment":"neutral","sentiment_score":0.011970491309104294,"num_words":29,"start":142.53,"end":166.23999},{"sentences":[{"text":"Then May 26 up until June 26 is the free month.","start":166.62,"end":175.59999,"sentiment":"neutral","sentiment_score":0.01942454329268499},{"text":"Yeah.","start":175.81999,"end":176.22,"sentiment":"neutral","sentiment_score":0.06297372281551361},{"text":"Your first month first month free for the promo.","start":176.22,"end":181.445,"sentiment":"neutral","sentiment_score":0.0772296575208505},{"text":"So your first bill is June 27.","start":181.985,"end":185.445,"sentiment":"neutral","sentiment_score":0.06768265632646424},{"text":"Yeah.","start":188.945,"end":189.445,"sentiment":"neutral","sentiment_score":0.03979019075632095}],"sentiment":"neutral","sentiment_score":0.05121653109531978,"num_words":29,"start":166.62,"end":189.445},{"sentences":[{"text":"Yeah.","start":190.865,"end":191.365,"sentiment":"neutral","sentiment_score":0.04157120734453201},{"text":"So the 11 mhmm.","start":192.53,"end":194.79,"sentiment":"neutral","sentiment_score":-0.005585996434092522},{"text":"So the $11 is the coverage of that is June 27 up until June 30, the end of this month.","start":197.01,"end":206.115,"sentiment":"neutral","sentiment_score":-0.03685072492808104},{"text":"Mhmm.","start":209.395,"end":209.895,"sentiment":"neutral","sentiment_score":0.00514429435133934},{"text":"Yeah.","start":210.115,"end":210.615,"sentiment":"neutral","sentiment_score":0.011579012498259544}],"sentiment":"neutral","sentiment_score":-0.025965332226068887,"num_words":27,"start":190.865,"end":210.615},{"sentences":[{"text":"July first.","start":214.35501,"end":215.395,"sentiment":"neutral","sentiment_score":0.0059778186259791255},{"text":"Yeah.","start":215.395,"end":215.895,"sentiment":"neutral","sentiment_score":-0.0019353446550667288},{"text":"Mhmm.","start":218.68001,"end":219.18001,"sentiment":"neutral","sentiment_score":-0.0491749607026577},{"text":"Yes.","start":238.44499,"end":238.94499,"sentiment":"neutral","sentiment_score":0.0452820397913456},{"text":"That is correct.","start":239.165,"end":240.22499,"sentiment":"neutral","sentiment_score":0.09419865906238556}],"sentiment":"neutral","sentiment_score":0.03609041860909201,"num_words":8,"start":214.35501,"end":240.22499},{"sentences":[{"text":"Because our recurring bill is every first week of the month.","start":240.36499,"end":246.09999,"sentiment":"neutral","sentiment_score":0.030214159326119858},{"text":"Mhmm.","start":248.95999,"end":249.45999,"sentiment":"neutral","sentiment_score":-0.03089267387986183},{"text":"Or mhmm.","start":249.83,"end":256.335,"sentiment":"neutral","sentiment_score":-0.05849645286798477},{"text":"May I know the reason for the cancellation?","start":269.055,"end":271.47498,"sentiment":"neutral","sentiment_score":-0.05810794001445174},{"text":"Sorry.","start":274.06,"end":274.56,"sentiment":"negative","sentiment_score":-0.5670398473739624}],"sentiment":"neutral","sentiment_score":-0.03684492150078649,"num_words":23,"start":240.36499,"end":274.56},{"sentences":[{"text":"Mhmm.","start":285.5,"end":286.0,"sentiment":"neutral","sentiment_score":-0.20374542474746704},{"text":"We can check the run a speed test and check the your Internet connection just to troubleshoot.","start":331.68,"end":337.53998,"sentiment":"neutral","sentiment_score":-0.05891377221354667},{"text":"Okay.","start":345.41498,"end":345.735,"sentiment":"neutral","sentiment_score":0.02106562629342079},{"text":"But we can report that one to our network team for them to troubleshoot the issue.","start":345.735,"end":351.275,"sentiment":"neutral","sentiment_score":0.030631722882390022},{"text":"Hello?","start":355.57498,"end":356.07498,"sentiment":"neutral","sentiment_score":-0.09080459177494048}],"sentiment":"neutral","sentiment_score":-0.021803081992806658,"num_words":36,"start":285.5,"end":356.07498},{"sentences":[{"text":"Mhmm.","start":366.16,"end":366.24,"sentiment":"neutral","sentiment_score":-0.019453654065728188},{"text":"Yeah.","start":366.24,"end":366.74,"sentiment":"neutral","sentiment_score":-0.005094658583402634},{"text":"But, yeah, please do note that for cancellation, we have a thirty day notice required.","start":367.04,"end":373.935,"sentiment":"neutral","sentiment_score":-0.09469330385327339},{"text":"This means you'll still be billed for the final month of service, and that invoice will also need to be settled and 132 cancellation fee plus GST since you're yeah.","start":374.55502,"end":387.25998,"sentiment":"neutral","sentiment_score":-0.1098128791898489},{"text":"Since you're under twelve month contract and canceling within the contract term.","start":387.25998,"end":391.68,"sentiment":"neutral","sentiment_score":-0.16926147788763046}],"sentiment":"neutral","sentiment_score":-0.11475376238636041,"num_words":59,"start":366.16,"end":391.68},{"sentences":[{"text":"Yeah.","start":398.78,"end":399.09998,"sentiment":"neutral","sentiment_score":-0.04969000071287155},{"text":"Because upon checking your account, you are under twelve month contract.","start":399.09998,"end":403.655,"sentiment":"neutral","sentiment_score":-0.08661614527756517},{"text":"So if we proceed with the cancellation, there's a cancellation fee and a thirty day notice bill.","start":404.835,"end":411.415,"sentiment":"neutral","sentiment_score":-0.15730532434056788},{"text":"Mhmm.","start":422.37,"end":422.77002,"sentiment":"neutral","sentiment_score":-0.12350623309612274},{"text":"Yeah.","start":422.77002,"end":423.27002,"sentiment":"neutral","sentiment_score":-0.08725783973932266}],"sentiment":"neutral","sentiment_score":-0.12540071565778024,"num_words":31,"start":398.78,"end":423.27002},{"sentences":[{"text":"That's why I recommending that we troubleshoot the issue because we can fix that one if your only issue is the speed of the Internet.","start":423.33002,"end":432.61502,"sentiment":"neutral","sentiment_score":-0.05262945741415024},{"text":"We can check if there's a network fault or there there is a fault with the router.","start":432.995,"end":437.815,"sentiment":"neutral","sentiment_score":-0.10215088703176554},{"text":"We can further troubleshoot it.","start":440.755,"end":442.53,"sentiment":"neutral","sentiment_score":0.02772379480302334},{"text":"You mean your the price of your plan every month?","start":451.57,"end":455.35,"sentiment":"neutral","sentiment_score":-0.008893981203436851},{"text":"So your plan is five year boost.","start":457.745,"end":460.965,"sentiment":"neutral","sentiment_score":0.08523754150207553}],"sentiment":"neutral","sentiment_score":-0.03759311816247646,"num_words":64,"start":423.33002,"end":460.965},{"sentences":[{"text":"For the first six months, it's $76.95 since there is a less of 15% discount.","start":462.465,"end":469.845,"sentiment":"neutral","sentiment_score":-0.012387625128030776},{"text":"But after six months, it will bring back to its original price, which is $89.95.","start":471.05,"end":477.31,"sentiment":"neutral","sentiment_score":-0.021539027657127008},{"text":"Yeah.","start":485.495,"end":485.815,"sentiment":"neutral","sentiment_score":-0.25513240694999695},{"text":"We can troubleshoot the slow speed.","start":485.815,"end":488.315,"sentiment":"neutral","sentiment_score":-0.25166355818510056},{"text":"We just I just need to request a speed test result from your end that forward it to our provisioning team.","start":488.855,"end":496.555,"sentiment":"neutral","sentiment_score":-0.02968736152563776}],"sentiment":"neutral","sentiment_score":-0.04995600241166138,"num_words":58,"start":462.465,"end":496.555},{"sentences":[{"text":"Mhmm.","start":498.135,"end":498.635,"sentiment":"neutral","sentiment_score":-0.030673757195472717},{"text":"Yeah.","start":499.095,"end":499.595,"sentiment":"neutral","sentiment_score":-0.0051706405356526375},{"text":"So since this is the first time that you call regarding the issue, I'm going to reboot the network on our end.","start":502.66,"end":512.28,"sentiment":"neutral","sentiment_score":-0.03274288849735802},{"text":"Then for it to detect on your side and for it to take effect, you'd need to power cycle the router.","start":512.685,"end":518.705,"sentiment":"neutral","sentiment_score":-0.0016644748726061412},{"text":"Hang on.","start":518.84503,"end":519.405,"sentiment":"neutral","sentiment_score":-0.007145262323319912}],"sentiment":"neutral","sentiment_score":-0.017136860460518523,"num_words":47,"start":498.135,"end":519.405},{"sentences":[{"text":"Is it okay if I put you on hold?","start":519.405,"end":521.105,"sentiment":"neutral","sentiment_score":0.005367960159977277},{"text":"Let me just check.","start":521.405,"end":522.705,"sentiment":"neutral","sentiment_score":0.006017480976879597},{"text":"Mhmm.","start":522.84503,"end":523.245,"sentiment":"neutral","sentiment_score":0.007435794919729233},{"text":"K.","start":523.245,"end":523.485,"sentiment":"neutral","sentiment_score":0.009924305602908134},{"text":"Hang on.","start":523.485,"end":524.22504,"sentiment":"neutral","sentiment_score":0.009228814393281937}],"sentiment":"neutral","sentiment_score":0.006364664391559713,"num_words":17,"start":519.405,"end":524.22504},{"sentences":[{"text":"Hello, Nikhil?","start":551.87,"end":552.93,"sentiment":"neutral","sentiment_score":0.05537308380007744},{"text":"Yes.","start":554.43,"end":554.75,"sentiment":"neutral","sentiment_score":0.12155846506357192},{"text":"Thank you for waiting.","start":554.75,"end":555.81,"sentiment":"neutral","sentiment_score":0.30011260509490967},{"text":"So I already rebooted the network on your side.","start":555.87,"end":559.09,"sentiment":"neutral","sentiment_score":0.1477842272983657},{"text":"So you need for it for it to take effect, we need to do a full power cycle.","start":559.31,"end":565.01,"sentiment":"neutral","sentiment_score":0.08020415157079697}],"sentiment":"neutral","sentiment_score":0.12372023020597066,"num_words":34,"start":551.87,"end":565.01},{"sentences":[{"text":"Please unplug the router.","start":565.695,"end":567.23505,"sentiment":"neutral","sentiment_score":0.0017687070649117231},{"text":"Keep it unplugged for twenty minutes.","start":568.41504,"end":570.515,"sentiment":"neutral","sentiment_score":0.03997379976014296},{"text":"Yeah.","start":572.015,"end":572.515,"sentiment":"neutral","sentiment_score":0.05081238970160484},{"text":"After that, plug it back in and check your Internet connection.","start":572.73505,"end":576.275,"sentiment":"neutral","sentiment_score":0.043166339566761795},{"text":"Again.","start":577.695,"end":578.195,"sentiment":"neutral","sentiment_score":0.03841918706893921}],"sentiment":"neutral","sentiment_score":0.035259953861975155,"num_words":23,"start":565.695,"end":578.195},{"sentences":[{"text":"Yes.","start":578.49506,"end":578.88,"sentiment":"neutral","sentiment_score":0.07346360385417938},{"text":"So I'll load this mhmm.","start":578.96,"end":582.58,"sentiment":"neutral","sentiment_score":0.04992409199476242},{"text":"So I'll load this step in your account.","start":582.76,"end":585.14,"sentiment":"neutral","sentiment_score":0.02721115411259234},{"text":"If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.","start":585.36,"end":594.135,"sentiment":"neutral","sentiment_score":-0.08654471125919372},{"text":"Mhmm.","start":595.97504,"end":596.47504,"sentiment":"neutral","sentiment_score":-0.02286277711391449}],"sentiment":"neutral","sentiment_score":-0.04790468597190177,"num_words":47,"start":578.49506,"end":596.47504},{"sentences":[{"text":"Okay.","start":603.09503,"end":603.59503,"sentiment":"neutral","sentiment_score":-0.06737586855888367},{"text":"You need to settle the cancellation fee plus GST, which is $132 plus the thirty day notice bill, which which is you will be billed for the month of July.","start":604.53503,"end":620.5,"sentiment":"neutral","sentiment_score":-0.07815192366639773},{"text":"If that's the case, if ever you'll be canceling this month, then mhmm.","start":621.68,"end":636.11505,"sentiment":"neutral","sentiment_score":-0.26799534469878733},{"text":"Yeah.","start":636.11505,"end":636.61505,"sentiment":"neutral","sentiment_score":0.02562175691127777},{"text":"It's $76.95.","start":637.58997,"end":639.93,"sentiment":"neutral","sentiment_score":0.028049719519913197}],"sentiment":"neutral","sentiment_score":-0.1237053588017861,"num_words":47,"start":603.09503,"end":639.93},{"sentences":[{"text":"Mhmm.","start":641.43,"end":641.93,"sentiment":"neutral","sentiment_score":0.01341425348073244},{"text":"Mhmm.","start":643.19,"end":643.35,"sentiment":"neutral","sentiment_score":0.025302741676568985},{"text":"Yeah.","start":643.35,"end":643.82996,"sentiment":"neutral","sentiment_score":0.0680951252579689},{"text":"And I also have checked that you opted for the free router.","start":643.82996,"end":648.81,"sentiment":"neutral","sentiment_score":0.11970798919598262},{"text":"Mhmm.","start":652.87,"end":653.325,"sentiment":"neutral","sentiment_score":0.01859121024608612}],"sentiment":"neutral","sentiment_score":0.09761870006332174,"num_words":16,"start":641.43,"end":653.325},{"sentences":[{"text":"Hello?","start":656.125,"end":656.625,"sentiment":"neutral","sentiment_score":-0.006686178967356682},{"text":"Yeah.","start":658.445,"end":658.945,"sentiment":"neutral","sentiment_score":-0.029038915410637856},{"text":"So, yeah, as part of your twelve month contract, the price the router has price, which is hang on.","start":659.245,"end":670.74,"sentiment":"neutral","sentiment_score":-0.04511429457680175},{"text":"Let me just check.","start":670.74,"end":671.96,"sentiment":"neutral","sentiment_score":-0.000664509367197752},{"text":"I think since this is twelve months, you your router is k seven Wi Fi six plus dual band, which is the original price is $219.95.","start":672.74,"end":684.66504,"sentiment":"neutral","sentiment_score":-0.0011748695172942602}],"sentiment":"neutral","sentiment_score":-0.018158849730503326,"num_words":51,"start":656.125,"end":684.66504},{"sentences":[{"text":"That was the router provided.","start":687.045,"end":688.505,"sentiment":"neutral","sentiment_score":-0.05763416513800621},{"text":"So if you decide to cancel your service before the end of the contract term, the 219, the price of the router fee will be will need to be paid out because we do not accept returns of used equipment that has been in use for more than three days.","start":688.805,"end":706.935,"sentiment":"neutral","sentiment_score":-0.2578371168673039},{"text":"Mhmm.","start":712.615,"end":712.855,"sentiment":"neutral","sentiment_score":-0.12356645613908768},{"text":"Yeah.","start":712.855,"end":713.175,"sentiment":"neutral","sentiment_score":-0.09937116503715517},{"text":"Or yeah.","start":713.175,"end":714.555,"sentiment":"neutral","sentiment_score":-0.12225153297185896}],"sentiment":"neutral","sentiment_score":-0.23131300603686752,"num_words":59,"start":687.045,"end":714.555},{"sentences":[{"text":"That's the case.","start":715.335,"end":716.715,"sentiment":"neutral","sentiment_score":-0.17285986244678497},{"text":"It's a lock in lock in contract.","start":718.455,"end":720.715,"sentiment":"neutral","sentiment_score":-0.19419629871845245},{"text":"Mhmm.","start":722.51,"end":723.01,"sentiment":"neutral","sentiment_score":-0.22656868398189545},{"text":"Mhmm.","start":736.735,"end":737.235,"sentiment":"neutral","sentiment_score":-0.03680367022752762},{"text":"Mhmm.","start":746.495,"end":746.995,"sentiment":"neutral","sentiment_score":0.00166659289970994}],"sentiment":"neutral","sentiment_score":-0.16458918766763347,"num_words":13,"start":715.335,"end":746.995},{"sentences":[{"text":"Yes.","start":747.775,"end":748.275,"sentiment":"neutral","sentiment_score":-0.032688722014427185},{"text":"That's correct.","start":752.79,"end":753.52997,"sentiment":"neutral","sentiment_score":0.017748508602380753},{"text":"And the router is already yours then.","start":754.07,"end":757.19,"sentiment":"neutral","sentiment_score":0.10705264231988362},{"text":"You can use it with a different provider if ever.","start":757.19,"end":759.93,"sentiment":"neutral","sentiment_score":0.06913488507270812},{"text":"You just need to settle the outstanding balance then if you have a balance that moment.","start":761.83,"end":767.97504,"sentiment":"neutral","sentiment_score":0.06875339010730386}],"sentiment":"neutral","sentiment_score":0.07065499677426285,"num_words":36,"start":747.775,"end":767.97504},{"sentences":[{"text":"Yeah.","start":776.835,"end":777.155,"sentiment":"neutral","sentiment_score":0.04710881784558296},{"text":"That's correct.","start":777.155,"end":778.055,"sentiment":"neutral","sentiment_score":0.07536553218960762},{"text":"Mhmm.","start":780.835,"end":781.335,"sentiment":"neutral","sentiment_score":0.01177355833351612},{"text":"Mhmm.","start":781.635,"end":781.86,"sentiment":"neutral","sentiment_score":0.010958973318338394},{"text":"Can you also turn off the NDT box?","start":782.1,"end":785.48,"sentiment":"neutral","sentiment_score":0.009047728730365634}],"sentiment":"neutral","sentiment_score":0.022534941824582908,"num_words":13,"start":776.835,"end":785.48},{"sentences":[{"text":"The the box on the wall on where the router is connected.","start":787.3,"end":792.36,"sentiment":"neutral","sentiment_score":-0.002355836176623901},{"text":"Yeah.","start":797.235,"end":797.475,"sentiment":"neutral","sentiment_score":0.0237954705953598},{"text":"Just the power power source.","start":797.475,"end":800.455,"sentiment":"neutral","sentiment_score":0.015366053208708763},{"text":"Like, turn it off as 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Hi. My name is Nikhil. My account number is 1061. Can you just check? 427. Yep. 04279902 43. That is correct. Yes. That's me. Yep. Yeah. I wanted to know what is my billing cycle, like, from first to twenty fifth of this month? This month's billing cycle. Yeah. Yeah. That's right. I don't I didn't understand you. So the payment that I've made, so the $11.99, that is for this month. Right? June month. So that starts from when from what date to what date is that? Okay. Uh-huh. Okay. Okay. Okay. That is tomorrow. Okay. Okay. Okay. June 27. Okay. It will start from June 27. Okay. So just in case if I mhmm. Go ahead. Sorry. June 30. Okay. Yeah. But the bill will be generated on like, the first day of the next cycle will be on twenty seventh. No. No. So the amount that I paid $11, that is for the June month, which will last last date is twenty sixth of this month. That is tomorrow. So that that $11 is still twenty sixth. Correct? That is tomorrow. Okay. So my question is my question is, like, if I wanna cancel the connection, so, like, tomorrow is the last day of the cycle. Right? So should I be canceling it today or tomorrow? Yeah. It's the connection is super slow. I don't wanna go ahead with this network. Like, it's very, very slow. The I've connected my I don't have many devices connected. It's just one TV. And for the phone, usually, I use the mobile data, so I don't even connect Wi Fi. And I have just one laptop, which I don't have any applications running. I just checked Gmail or on some app some website. I'm not even running YouTube or any videos. It's just one TV, and it is super slow. The clarity is worst. The same thing if I'm watching Netflix or YouTube on TV, if I connect my phone Internet, the mobile data Internet to the TV, the connection is so nice. The the clarity picture quality, everything is perfect. If I connect Wi Fi, it is worst. It's like I hate it when it is with the Wi Fi, literally. So it's low and the quality is I don't like it. So that's why I don't wanna go ahead with this. There's no use. I think there's a no. I think there's no use, sir. It's fine. I already did that. It's of no use. No. I think I'll go with some other network, please. I don't think I don't think see, though, by the time you fix it, then again, I'll have to pay the next month's bill. Okay. So mhmm. What? I have to pay a $132. No. This was not informed to me at all when when I was go going ahead with this connection. I can oh, this is worst, actually. Yeah. The so every month, how much so if I what is my plan? Every month, how much bill I will get? Yeah. Yeah. Yeah. Wow. For this this is the worst thing I like, this kind of connection, and you are paying so much. Wow. Okay. Can you do that, please? Okay. Okay. Yeah. Hello? Okay. Okay. Okay. I'll do that. Yeah. And go ahead. Sorry. Okay. Fine. Yep. So if if I decide to cancel the connection, how much would I be paying? Okay. So so I will be getting so I will get the connection for July, and I have to pay for July, which is $79. Correct? 76 point $9.05. Yeah. That's right. Yes. So, yeah, I'll have to return it. Right? Okay. So basically basically, I'm stuck with you for one year. Right? I think. So mhmm. Yeah. So I was not aware of this yeah. I was not aware of about this lock in contract. So, basically, I'm stuck now. Otherwise, I lose almost $400 just to pay this. Instead, I can just stick with this stupid network and yeah. Okay. Fine. Yeah. So that's okay. Let's see. I'll just turn off the router now. So I will just go ahead and use this network, and I'll I'll after one year, I will just disconnect it. Yep. After one year, I can just I will not have any fees, I think. Right? $132 or any no no bullshit. Okay. Fine. Yep. Thank you. Got it. Yeah. I'll do that. Yes. Okay. So let me turn off the router now. So you just have to connect unplug the router now. Right? Just remove the power supply. That's it. Right? Okay. What is that MBP box? Oh, on the wall? Oh, okay. Yeah. Yeah. Okay. So I need to remove that also? Okay. Sure. Okay. So just remove that box is enough. Right? Power source in like, the entire house power source you are talking about? Yeah. That is right. Yes. It's there. One minute. Let me check quickly. Just so good. Okay. There's a on off button. Yeah. Okay. I can see that. Okay. Yeah. I've turned off everything. Okay. Okay. Sure. Yeah. Thank you. Thank you so much for your time. You have a good day. Take care. Bye. 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Hi. My name is Nikhil. My account number is 1061. Can you just check?\n\n427. Yep. 04279902 43. That is correct. Yes.\n\nThat's me. Yep. Yeah. I wanted to know what is my billing cycle, like, from first to twenty fifth of this month? This month's billing cycle.\n\nYeah. Yeah. That's right. I don't I didn't understand you. So the payment that I've made, so the $11.99, that is for this month.\n\nRight? June month. So that starts from when from what date to what date is that? Okay. Uh-huh.\n\nOkay. Okay. Okay. That is tomorrow. Okay.\n\nOkay. Okay. June 27. Okay. It will start from June 27.\n\nOkay. So just in case if I mhmm. Go ahead. Sorry. June 30.\n\nOkay. Yeah. But the bill will be generated on like, the first day of the next cycle will be on twenty seventh. No. No.\n\nSo the amount that I paid $11, that is for the June month, which will last last date is twenty sixth of this month. That is tomorrow. So that that $11 is still twenty sixth. Correct? That is tomorrow.\n\nOkay. So my question is my question is, like, if I wanna cancel the connection, so, like, tomorrow is the last day of the cycle. Right? So should I be canceling it today or tomorrow? Yeah.\n\nIt's the connection is super slow. I don't wanna go ahead with this network. Like, it's very, very slow. The I've connected my I don't have many devices connected. It's just one TV.\n\nAnd for the phone, usually, I use the mobile data, so I don't even connect Wi Fi. And I have just one laptop, which I don't have any applications running. I just checked Gmail or on some app some website. I'm not even running YouTube or any videos. It's just one TV, and it is super slow.\n\nThe clarity is worst. The same thing if I'm watching Netflix or YouTube on TV, if I connect my phone Internet, the mobile data Internet to the TV, the connection is so nice. The the clarity picture quality, everything is perfect. If I connect Wi Fi, it is worst. It's like I hate it when it is with the Wi Fi, literally.\n\nSo it's low and the quality is I don't like it. So that's why I don't wanna go ahead with this. There's no use. I think there's a no. I think there's no use, sir.\n\nIt's fine. I already did that. It's of no use. No. I think I'll go with some other network, please.\n\nI don't think I don't think see, though, by the time you fix it, then again, I'll have to pay the next month's bill. Okay. So mhmm. What? I have to pay a $132.\n\nNo. This was not informed to me at all when when I was go going ahead with this connection. I can oh, this is worst, actually. Yeah. The so every month, how much so if I what is my plan?\n\nEvery month, how much bill I will get? Yeah. Yeah. Yeah. Wow.\n\nFor this this is the worst thing I like, this kind of connection, and you are paying so much. Wow. Okay. Can you do that, please? Okay.\n\nOkay. Yeah. Hello? Okay. Okay.\n\nOkay. I'll do that. Yeah. And go ahead. Sorry.\n\nOkay. Fine. Yep. So if if I decide to cancel the connection, how much would I be paying? Okay.\n\nSo so I will be getting so I will get the connection for July, and I have to pay for July, which is $79. Correct? 76 point $9.05. Yeah. That's right.\n\nYes. So, yeah, I'll have to return it. Right? Okay. So basically basically, I'm stuck with you for one year.\n\nRight? I think. So mhmm. Yeah. So I was not aware of this yeah.\n\nI was not aware of about this lock in contract. So, basically, I'm stuck now. Otherwise, I lose almost $400 just to pay this. Instead, I can just stick with this stupid network and yeah. Okay.\n\nFine. Yeah. So that's okay. Let's see. I'll just turn off the router now.\n\nSo I will just go ahead and use this network, and I'll I'll after one year, I will just disconnect it. Yep. After one year, I can just I will not have any fees, I think. Right? $132 or any no no bullshit.\n\nOkay. Fine. Yep. Thank you. Got it.\n\nYeah. I'll do that. Yes. Okay. So let me turn off the router now.\n\nSo you just have to connect unplug the router now. Right? Just remove the power supply. That's it. Right?\n\nOkay. What is that MBP box? Oh, on the wall? Oh, okay. Yeah.\n\nYeah. Okay. So I need to remove that also? Okay. Sure.\n\nOkay. So just remove that box is enough. Right? Power source in like, the entire house power source you are talking about? Yeah.\n\nThat is right. Yes. It's there. One minute. Let me check quickly.\n\nJust so good. Okay. There's a on off button. Yeah. Okay.\n\nI can see that. Okay. Yeah. I've turned off everything. Okay.\n\nOkay. Sure. Yeah. Thank you. Thank you so much for your time.\n\nYou have a good day. Take care. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.07407646626234055},{"text":"Hi.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.06892906129360199},{"text":"My name is Nikhil.","start":9.679999,"end":10.74,"sentiment":"neutral","sentiment_score":0.08740845695137978},{"text":"My account number is 1061.","start":11.36,"end":14.805,"sentiment":"neutral","sentiment_score":0.059084502607584},{"text":"Can you just check?","start":14.805,"end":15.945001,"sentiment":"neutral","sentiment_score":0.02655995450913906}],"sentiment":"neutral","sentiment_score":0.059620112429062525,"num_words":15,"start":6.8799996,"end":15.945001},{"sentences":[{"text":"427.","start":22.405,"end":23.385,"sentiment":"neutral","sentiment_score":0.011570489034056664},{"text":"Yep.","start":23.525002,"end":24.025002,"sentiment":"neutral","sentiment_score":0.016096625477075577},{"text":"04279902 43.","start":24.085,"end":29.2,"sentiment":"neutral","sentiment_score":0.018378179520368576},{"text":"That is correct.","start":35.66,"end":36.46,"sentiment":"neutral","sentiment_score":0.15589342514673868},{"text":"Yes.","start":36.46,"end":36.86,"sentiment":"neutral","sentiment_score":0.1278662234544754}],"sentiment":"neutral","sentiment_score":0.08249624655582011,"num_words":8,"start":22.405,"end":36.86},{"sentences":[{"text":"That's me.","start":36.86,"end":37.5,"sentiment":"neutral","sentiment_score":0.057252949103713036},{"text":"Yep.","start":37.5,"end":38.0,"sentiment":"neutral","sentiment_score":0.04466401785612106},{"text":"Yeah.","start":40.475,"end":40.635,"sentiment":"neutral","sentiment_score":-0.01499919407069683},{"text":"I wanted to know what is my billing cycle, like, from first to twenty fifth of this month?","start":40.635,"end":47.535,"sentiment":"neutral","sentiment_score":-0.03686395422038105},{"text":"This month's billing cycle.","start":49.675,"end":51.21,"sentiment":"neutral","sentiment_score":-0.04517625458538532}],"sentiment":"neutral","sentiment_score":-0.026926364319828842,"num_words":26,"start":36.86,"end":51.21},{"sentences":[{"text":"Yeah.","start":65.354996,"end":65.854996,"sentiment":"neutral","sentiment_score":0.02129712700843811},{"text":"Yeah.","start":66.314995,"end":66.634995,"sentiment":"neutral","sentiment_score":0.037732575088739395},{"text":"That's right.","start":66.634995,"end":67.375,"sentiment":"neutral","sentiment_score":0.06067599728703499},{"text":"I don't I didn't understand you.","start":115.78,"end":117.555,"sentiment":"negative","sentiment_score":-0.34937354425589245},{"text":"So the payment that I've made, so the $11.99, that is for this month.","start":117.635,"end":121.635,"sentiment":"neutral","sentiment_score":-0.07552435541791576}],"sentiment":"neutral","sentiment_score":-0.12388335602978866,"num_words":24,"start":65.354996,"end":121.635},{"sentences":[{"text":"Right?","start":121.635,"end":121.955,"sentiment":"neutral","sentiment_score":-0.031177453696727753},{"text":"June month.","start":121.955,"end":122.695,"sentiment":"neutral","sentiment_score":-0.03016144596040249},{"text":"So that starts from when from what date to what date is that?","start":124.275,"end":128.215,"sentiment":"neutral","sentiment_score":-0.023897327196139555},{"text":"Okay.","start":135.67,"end":136.17,"sentiment":"neutral","sentiment_score":0.01841067150235176},{"text":"Uh-huh.","start":139.51,"end":140.01,"sentiment":"neutral","sentiment_score":-0.01426997222006321}],"sentiment":"neutral","sentiment_score":-0.0221124944380588,"num_words":18,"start":121.635,"end":140.01},{"sentences":[{"text":"Okay.","start":160.705,"end":161.205,"sentiment":"neutral","sentiment_score":0.03856857120990753},{"text":"Okay.","start":173.15,"end":173.39,"sentiment":"neutral","sentiment_score":0.02783156931400299},{"text":"Okay.","start":173.39,"end":173.89,"sentiment":"neutral","sentiment_score":0.03211228922009468},{"text":"That is tomorrow.","start":174.03,"end":174.91,"sentiment":"neutral","sentiment_score":0.029870872696240742},{"text":"Okay.","start":174.91,"end":175.41,"sentiment":"neutral","sentiment_score":0.02401459589600563}],"sentiment":"neutral","sentiment_score":0.03030566338981901,"num_words":7,"start":160.705,"end":175.41},{"sentences":[{"text":"Okay.","start":176.51,"end":177.01,"sentiment":"neutral","sentiment_score":0.05776176601648331},{"text":"Okay.","start":180.045,"end":180.545,"sentiment":"neutral","sentiment_score":0.07280127704143524},{"text":"June 27.","start":187.165,"end":188.28499,"sentiment":"neutral","sentiment_score":0.038427550345659256},{"text":"Okay.","start":188.28499,"end":188.605,"sentiment":"neutral","sentiment_score":0.05252234637737274},{"text":"It will start from June 27.","start":188.605,"end":190.465,"sentiment":"neutral","sentiment_score":0.038713822762171425}],"sentiment":"neutral","sentiment_score":0.04474758424542167,"num_words":11,"start":176.51,"end":190.465},{"sentences":[{"text":"Okay.","start":191.19,"end":191.69,"sentiment":"neutral","sentiment_score":0.02942253276705742},{"text":"So just in case if I mhmm.","start":191.98999,"end":195.05,"sentiment":"neutral","sentiment_score":0.0013827592400567873},{"text":"Go ahead.","start":195.11,"end":195.43,"sentiment":"neutral","sentiment_score":0.00043953582644462585},{"text":"Sorry.","start":195.43,"end":195.93,"sentiment":"neutral","sentiment_score":-0.09010215103626253},{"text":"June 30.","start":207.475,"end":208.29501,"sentiment":"neutral","sentiment_score":-0.005151501391083002}],"sentiment":"neutral","sentiment_score":-0.004648018055237258,"num_words":13,"start":191.19,"end":208.29501},{"sentences":[{"text":"Okay.","start":208.35501,"end":208.85501,"sentiment":"neutral","sentiment_score":-0.0021765558049082756},{"text":"Yeah.","start":209.155,"end":209.475,"sentiment":"neutral","sentiment_score":0.02051873505115509},{"text":"But the bill will be generated on like, the first day of the next cycle will be on twenty seventh.","start":209.475,"end":215.335,"sentiment":"neutral","sentiment_score":0.012540196534246206},{"text":"No.","start":217.235,"end":217.395,"sentiment":"neutral","sentiment_score":-0.06718137115240097},{"text":"No.","start":217.395,"end":217.895,"sentiment":"neutral","sentiment_score":-0.07973168790340424}],"sentiment":"neutral","sentiment_score":0.005093043786473572,"num_words":24,"start":208.35501,"end":217.895},{"sentences":[{"text":"So the amount that I paid $11, that is for the June month, which will last last date is twenty sixth of this month.","start":219.31999,"end":229.5,"sentiment":"neutral","sentiment_score":-0.021627874152424436},{"text":"That is tomorrow.","start":229.56,"end":230.45999,"sentiment":"neutral","sentiment_score":-0.004715246458848317},{"text":"So that that $11 is still twenty sixth.","start":230.855,"end":234.055,"sentiment":"neutral","sentiment_score":-0.0010062967194244266},{"text":"Correct?","start":234.055,"end":234.375,"sentiment":"neutral","sentiment_score":0.008555062115192413},{"text":"That is tomorrow.","start":234.375,"end":235.275,"sentiment":"neutral","sentiment_score":0.008869249373674393}],"sentiment":"neutral","sentiment_score":-0.012976981603946442,"num_words":39,"start":219.31999,"end":235.275},{"sentences":[{"text":"Okay.","start":247.95,"end":248.43,"sentiment":"neutral","sentiment_score":-0.001481526531279087},{"text":"So my question is my question is, like, if I wanna cancel the connection, so, like, tomorrow is the last day of the cycle.","start":248.43,"end":260.635,"sentiment":"neutral","sentiment_score":-0.06510790173585217},{"text":"Right?","start":260.635,"end":261.135,"sentiment":"neutral","sentiment_score":-0.03603806719183922},{"text":"So should I be canceling it today or tomorrow?","start":261.435,"end":265.055,"sentiment":"neutral","sentiment_score":-0.0637938996983899},{"text":"Yeah.","start":272.39,"end":272.71,"sentiment":"neutral","sentiment_score":-0.07318222522735596}],"sentiment":"neutral","sentiment_score":-0.06242879327490098,"num_words":36,"start":247.95,"end":272.71},{"sentences":[{"text":"It's the connection is super slow.","start":272.71,"end":274.47,"sentiment":"negative","sentiment_score":-0.36825592319170636},{"text":"I don't wanna go ahead with this network.","start":274.47,"end":276.47,"sentiment":"negative","sentiment_score":-0.6576725542545319},{"text":"Like, it's very, very slow.","start":276.47,"end":277.93,"sentiment":"negative","sentiment_score":-0.6321135759353638},{"text":"The I've connected my I don't have many devices connected.","start":279.75,"end":282.87,"sentiment":"negative","sentiment_score":-0.35631932616233825},{"text":"It's just one TV.","start":282.87,"end":284.17,"sentiment":"neutral","sentiment_score":-0.2867569178342819}],"sentiment":"negative","sentiment_score":-0.4649001450249643,"num_words":33,"start":272.71,"end":284.17},{"sentences":[{"text":"And for the phone, usually, I use the mobile data, so I don't even connect Wi Fi.","start":284.845,"end":291.42502,"sentiment":"neutral","sentiment_score":-0.30397305506117206},{"text":"And I have just one laptop, which I don't have any applications running.","start":291.64502,"end":295.325,"sentiment":"neutral","sentiment_score":-0.3010263316906415},{"text":"I just checked Gmail or on some app some website.","start":295.325,"end":297.905,"sentiment":"neutral","sentiment_score":-0.2711759313941002},{"text":"I'm not even running YouTube or any videos.","start":298.28,"end":300.62003,"sentiment":"negative","sentiment_score":-0.483642864972353},{"text":"It's just one TV, and it is super slow.","start":301.0,"end":303.80002,"sentiment":"negative","sentiment_score":-0.5627754562430911}],"sentiment":"negative","sentiment_score":-0.36362746645484056,"num_words":57,"start":284.845,"end":303.80002},{"sentences":[{"text":"The clarity is worst.","start":303.80002,"end":305.1,"sentiment":"negative","sentiment_score":-0.7534947097301483},{"text":"The same thing if I'm watching Netflix or YouTube on TV, if I connect my phone Internet, the mobile data Internet to the TV, the connection is so nice.","start":305.72,"end":315.84497,"sentiment":"neutral","sentiment_score":-0.17547618983120755},{"text":"The the clarity picture quality, everything is perfect.","start":315.84497,"end":318.34497,"sentiment":"neutral","sentiment_score":0.26249998807907104},{"text":"If I connect Wi Fi, it is worst.","start":318.805,"end":320.645,"sentiment":"negative","sentiment_score":-0.6625103130936623},{"text":"It's like I hate it when it is with the Wi Fi, literally.","start":320.645,"end":325.33,"sentiment":"negative","sentiment_score":-0.7234965700369614}],"sentiment":"negative","sentiment_score":-0.3340052637842394,"num_words":62,"start":303.80002,"end":325.33},{"sentences":[{"text":"So it's low and the quality is I don't like it.","start":325.71,"end":328.83,"sentiment":"negative","sentiment_score":-0.7496815594759855},{"text":"So that's why I don't wanna go ahead with this.","start":328.83,"end":330.93,"sentiment":"negative","sentiment_score":-0.6096252143383026},{"text":"There's no use.","start":335.55,"end":336.69,"sentiment":"neutral","sentiment_score":-0.30610491335392},{"text":"I think there's a no.","start":336.99,"end":338.655,"sentiment":"negative","sentiment_score":-0.3396632492542267},{"text":"I think there's no use, sir.","start":338.655,"end":339.935,"sentiment":"negative","sentiment_score":-0.5456075718005499}],"sentiment":"negative","sentiment_score":-0.5780864489930017,"num_words":35,"start":325.71,"end":339.935},{"sentences":[{"text":"It's fine.","start":339.935,"end":340.67502,"sentiment":"neutral","sentiment_score":-0.10559222102165222},{"text":"I already did that.","start":340.73502,"end":341.855,"sentiment":"neutral","sentiment_score":-0.2027977891266346},{"text":"It's of no use.","start":341.855,"end":342.915,"sentiment":"negative","sentiment_score":-0.5428699254989624},{"text":"No.","start":355.19,"end":355.43,"sentiment":"neutral","sentiment_score":-0.14301979541778564},{"text":"I think I'll go with some other network, please.","start":355.43,"end":357.69,"sentiment":"neutral","sentiment_score":-0.12546566625436148}],"sentiment":"neutral","sentiment_score":-0.22330330461263656,"num_words":20,"start":339.935,"end":357.69},{"sentences":[{"text":"I don't think I don't think see, though, by the time you fix it, then again, I'll have to pay the next month's bill.","start":357.83002,"end":365.45,"sentiment":"neutral","sentiment_score":-0.2245748614271482},{"text":"Okay.","start":365.83002,"end":366.31,"sentiment":"neutral","sentiment_score":-0.029802195727825165},{"text":"So mhmm.","start":366.31,"end":372.17502,"sentiment":"neutral","sentiment_score":-0.053951338864862926},{"text":"What?","start":385.11,"end":385.61,"sentiment":"neutral","sentiment_score":-0.08759249746799469},{"text":"I have to pay a $132.","start":395.76498,"end":397.79498,"sentiment":"neutral","sentiment_score":-0.2074444517493248}],"sentiment":"neutral","sentiment_score":-0.2017576692845015,"num_words":34,"start":357.83002,"end":397.79498},{"sentences":[{"text":"No.","start":411.77002,"end":411.93002,"sentiment":"negative","sentiment_score":-0.34185290336608887},{"text":"This was not informed to me at all when when I was go going ahead with this connection.","start":411.93002,"end":417.69,"sentiment":"negative","sentiment_score":-0.46233532163831925},{"text":"I can oh, this is worst, actually.","start":417.69,"end":421.47,"sentiment":"negative","sentiment_score":-0.5336036767278399},{"text":"Yeah.","start":439.76,"end":440.08,"sentiment":"neutral","sentiment_score":0.008786611258983612},{"text":"The so every month, how much so if I what is my plan?","start":440.08,"end":447.04,"sentiment":"neutral","sentiment_score":-0.008229222936699023}],"sentiment":"neutral","sentiment_score":-0.31243269292172043,"num_words":40,"start":411.77002,"end":447.04},{"sentences":[{"text":"Every month, how much bill I will get?","start":447.04,"end":448.82,"sentiment":"neutral","sentiment_score":-0.00585728813894093},{"text":"Yeah.","start":455.195,"end":455.595,"sentiment":"neutral","sentiment_score":0.03252816200256348},{"text":"Yeah.","start":455.595,"end":455.915,"sentiment":"neutral","sentiment_score":0.04842107743024826},{"text":"Yeah.","start":455.915,"end":456.415,"sentiment":"neutral","sentiment_score":0.04767746478319168},{"text":"Wow.","start":477.56998,"end":478.05,"sentiment":"negative","sentiment_score":-0.4410955309867859}],"sentiment":"neutral","sentiment_score":-0.02994392765685916,"num_words":12,"start":447.04,"end":478.05},{"sentences":[{"text":"For this this is the worst thing I like, this kind of connection, and you are paying so much.","start":478.05,"end":483.255,"sentiment":"negative","sentiment_score":-0.8228806916036104},{"text":"Wow.","start":485.89502,"end":486.39502,"sentiment":"neutral","sentiment_score":-0.2005965560674667},{"text":"Okay.","start":496.615,"end":497.015,"sentiment":"neutral","sentiment_score":0.03402959182858467},{"text":"Can you do that, please?","start":497.015,"end":498.15,"sentiment":"neutral","sentiment_score":0.02427481710910797},{"text":"Okay.","start":511.50998,"end":511.965,"sentiment":"neutral","sentiment_score":-0.0009612105786800385}],"sentiment":"negative","sentiment_score":-0.5807736011015044,"num_words":27,"start":478.05,"end":511.965},{"sentences":[{"text":"Okay.","start":521.805,"end":522.305,"sentiment":"neutral","sentiment_score":0.006795982830226421},{"text":"Yeah.","start":553.42505,"end":553.825,"sentiment":"neutral","sentiment_score":0.04850660264492035},{"text":"Hello?","start":553.825,"end":554.325,"sentiment":"neutral","sentiment_score":0.04261038452386856},{"text":"Okay.","start":567.94,"end":568.44,"sentiment":"neutral","sentiment_score":0.05211518704891205},{"text":"Okay.","start":576.675,"end":577.15497,"sentiment":"neutral","sentiment_score":0.04446157068014145}],"sentiment":"neutral","sentiment_score":0.038897945545613766,"num_words":5,"start":521.805,"end":577.15497},{"sentences":[{"text":"Okay.","start":577.15497,"end":577.635,"sentiment":"neutral","sentiment_score":0.045891910791397095},{"text":"I'll do that.","start":577.635,"end":578.535,"sentiment":"neutral","sentiment_score":0.03995812808473905},{"text":"Yeah.","start":578.835,"end":579.235,"sentiment":"neutral","sentiment_score":0.07070846855640411},{"text":"And go ahead.","start":579.235,"end":581.395,"sentiment":"neutral","sentiment_score":0.07374803721904755},{"text":"Sorry.","start":581.395,"end":581.895,"sentiment":"neutral","sentiment_score":-0.04398081079125405}],"sentiment":"neutral","sentiment_score":0.04597089605198966,"num_words":9,"start":577.15497,"end":581.895},{"sentences":[{"text":"Okay.","start":594.7,"end":595.01996,"sentiment":"neutral","sentiment_score":0.06453067064285278},{"text":"Fine.","start":595.01996,"end":595.42,"sentiment":"neutral","sentiment_score":0.08019642531871796},{"text":"Yep.","start":595.42,"end":595.92,"sentiment":"neutral","sentiment_score":0.051517583429813385},{"text":"So if if I decide to cancel the connection, how much would I be paying?","start":596.745,"end":601.245,"sentiment":"neutral","sentiment_score":-0.11423054983218511},{"text":"Okay.","start":626.27997,"end":626.44,"sentiment":"neutral","sentiment_score":-0.047199688851833344}],"sentiment":"neutral","sentiment_score":-0.08233753983911715,"num_words":19,"start":594.7,"end":626.44},{"sentences":[{"text":"So so I will be getting so I will get the connection for July, and I have to pay for July, which is $79.","start":626.44,"end":634.915,"sentiment":"neutral","sentiment_score":0.06156617224526902},{"text":"Correct?","start":635.055,"end":635.555,"sentiment":"neutral","sentiment_score":0.02986331284046173},{"text":"76 point $9.05.","start":640.495,"end":642.435,"sentiment":"neutral","sentiment_score":0.020473184684912365},{"text":"Yeah.","start":649.67,"end":649.99,"sentiment":"neutral","sentiment_score":0.13213542103767395},{"text":"That's right.","start":649.99,"end":650.81,"sentiment":"neutral","sentiment_score":0.14180006086826324}],"sentiment":"neutral","sentiment_score":0.06401956592115664,"num_words":31,"start":626.44,"end":650.81},{"sentences":[{"text":"Yes.","start":653.43,"end":653.93,"sentiment":"neutral","sentiment_score":0.037216074764728546},{"text":"So, yeah, I'll have to return it.","start":655.82996,"end":657.58997,"sentiment":"neutral","sentiment_score":-0.0917702562042645},{"text":"Right?","start":657.58997,"end":658.065,"sentiment":"neutral","sentiment_score":-0.027002492919564247},{"text":"Okay.","start":686.435,"end":686.935,"sentiment":"neutral","sentiment_score":-0.030530232936143875},{"text":"So basically basically, I'm stuck with you for one year.","start":706.49,"end":710.43,"sentiment":"negative","sentiment_score":-0.34381388425827025}],"sentiment":"neutral","sentiment_score":-0.2050423643551767,"num_words":20,"start":653.43,"end":710.43},{"sentences":[{"text":"Right?","start":710.49,"end":710.89,"sentiment":"neutral","sentiment_score":-0.19130198657512665},{"text":"I think.","start":710.89,"end":711.55,"sentiment":"neutral","sentiment_score":-0.21419310569763184},{"text":"So mhmm.","start":713.21,"end":716.35,"sentiment":"neutral","sentiment_score":-0.1378331258893013},{"text":"Yeah.","start":717.485,"end":717.885,"sentiment":"neutral","sentiment_score":-0.08613990247249603},{"text":"So I was not aware of this yeah.","start":717.885,"end":721.325,"sentiment":"neutral","sentiment_score":-0.1637380514293909}],"sentiment":"neutral","sentiment_score":-0.16367134026118688,"num_words":14,"start":710.49,"end":721.325},{"sentences":[{"text":"I was not aware of about this lock in contract.","start":721.325,"end":723.665,"sentiment":"neutral","sentiment_score":-0.23108935952186585},{"text":"So, basically, I'm stuck now.","start":724.045,"end":725.585,"sentiment":"negative","sentiment_score":-0.42481096386909484},{"text":"Otherwise, I lose almost $400 just to pay this.","start":725.72504,"end":730.78503,"sentiment":"negative","sentiment_score":-0.6265827616055807},{"text":"Instead, I can just stick with this stupid network and yeah.","start":731.25,"end":734.21,"sentiment":"negative","sentiment_score":-0.567261587489735},{"text":"Okay.","start":734.21,"end":734.53,"sentiment":"neutral","sentiment_score":-0.114884153008461}],"sentiment":"negative","sentiment_score":-0.4563598579002751,"num_words":36,"start":721.325,"end":734.53},{"sentences":[{"text":"Fine.","start":734.53,"end":734.85004,"sentiment":"neutral","sentiment_score":-0.021112363785505295},{"text":"Yeah.","start":734.85004,"end":735.35004,"sentiment":"neutral","sentiment_score":-0.03171420097351074},{"text":"So that's okay.","start":735.65,"end":737.27,"sentiment":"neutral","sentiment_score":-0.016583847502867382},{"text":"Let's see.","start":737.89,"end":738.37,"sentiment":"neutral","sentiment_score":0.0009666034020483494},{"text":"I'll just turn off the router now.","start":738.37,"end":740.39,"sentiment":"neutral","sentiment_score":-0.021862210439784185}],"sentiment":"neutral","sentiment_score":-0.0181200266815722,"num_words":14,"start":734.53,"end":740.39},{"sentences":[{"text":"So I will just go ahead and use this network, and I'll I'll after one year, I will just disconnect it.","start":740.61,"end":745.83,"sentiment":"neutral","sentiment_score":-0.026287930086255074},{"text":"Yep.","start":746.05,"end":746.505,"sentiment":"neutral","sentiment_score":0.03281582519412041},{"text":"After one year, I can just I will not have any fees, I think.","start":746.665,"end":750.265,"sentiment":"neutral","sentiment_score":-0.04043617472052574},{"text":"Right?","start":750.265,"end":750.505,"sentiment":"neutral","sentiment_score":0.017495788633823395},{"text":"$132 or any no no bullshit.","start":750.505,"end":753.485,"sentiment":"neutral","sentiment_score":-0.07762726520498593}],"sentiment":"neutral","sentiment_score":-0.035665231518620666,"num_words":43,"start":740.61,"end":753.485},{"sentences":[{"text":"Okay.","start":760.665,"end":760.905,"sentiment":"neutral","sentiment_score":0.13477180898189545},{"text":"Fine.","start":760.905,"end":761.225,"sentiment":"neutral","sentiment_score":0.20663228631019592},{"text":"Yep.","start":761.225,"end":761.545,"sentiment":"neutral","sentiment_score":0.2842259407043457},{"text":"Thank you.","start":761.545,"end":762.09,"sentiment":"positive","sentiment_score":0.5931932926177979},{"text":"Got it.","start":769.13,"end":769.61005,"sentiment":"neutral","sentiment_score":0.1465102583169937}],"sentiment":"neutral","sentiment_score":0.30071959112371716,"num_words":7,"start":760.665,"end":769.61005},{"sentences":[{"text":"Yeah.","start":769.61005,"end":769.93005,"sentiment":"neutral","sentiment_score":0.15337198972702026},{"text":"I'll do that.","start":769.93005,"end":770.73004,"sentiment":"neutral","sentiment_score":0.1790584276119868},{"text":"Yes.","start":770.73004,"end":771.23004,"sentiment":"neutral","sentiment_score":0.11663905531167984},{"text":"Okay.","start":771.29004,"end":771.69,"sentiment":"neutral","sentiment_score":0.076924167573452},{"text":"So let me turn off the router now.","start":771.69,"end":773.53,"sentiment":"neutral","sentiment_score":0.04979094350710511}],"sentiment":"neutral","sentiment_score":0.09160271739321095,"num_words":14,"start":769.61005,"end":773.53},{"sentences":[{"text":"So you just have to connect unplug the router now.","start":773.53,"end":775.93005,"sentiment":"neutral","sentiment_score":0.03232659567147493},{"text":"Right?","start":775.93005,"end":776.43005,"sentiment":"neutral","sentiment_score":0.041844554245471954},{"text":"Just remove the power supply.","start":778.305,"end":779.685,"sentiment":"neutral","sentiment_score":0.02072654850780964},{"text":"That's it.","start":780.065,"end":780.545,"sentiment":"neutral","sentiment_score":0.04104521498084068},{"text":"Right?","start":780.545,"end":780.785,"sentiment":"neutral","sentiment_score":0.04201880469918251}],"sentiment":"neutral","sentiment_score":0.031202762534743862,"num_words":19,"start":773.53,"end":780.785},{"sentences":[{"text":"Okay.","start":780.785,"end":781.285,"sentiment":"neutral","sentiment_score":0.021426532417535785},{"text":"What is that MBP box?","start":786.785,"end":788.40497,"sentiment":"neutral","sentiment_score":0.0002856286242604256},{"text":"Oh, on the wall?","start":790.46497,"end":791.445,"sentiment":"neutral","sentiment_score":-0.00040300143882632256},{"text":"Oh, okay.","start":793.25,"end":793.81,"sentiment":"neutral","sentiment_score":0.0051955110393464565},{"text":"Yeah.","start":793.81,"end":794.05,"sentiment":"neutral","sentiment_score":0.0011476706713438034}],"sentiment":"neutral","sentiment_score":0.0025216432718130257,"num_words":13,"start":780.785,"end":794.05},{"sentences":[{"text":"Yeah.","start":794.05,"end":794.37,"sentiment":"neutral","sentiment_score":0.0001047542318701744},{"text":"Okay.","start":794.37,"end":794.76996,"sentiment":"neutral","sentiment_score":-0.0054960064589977264},{"text":"So I need to remove that also?","start":794.76996,"end":796.29,"sentiment":"neutral","sentiment_score":-0.019175148036863123},{"text":"Okay.","start":796.29,"end":796.69,"sentiment":"neutral","sentiment_score":0.014128616079688072},{"text":"Sure.","start":796.69,"end":797.19,"sentiment":"neutral","sentiment_score":0.02958141267299652}],"sentiment":"neutral","sentiment_score":-0.008718841793862257,"num_words":11,"start":794.05,"end":797.19},{"sentences":[{"text":"Okay.","start":803.64996,"end":804.14996,"sentiment":"neutral","sentiment_score":0.02156086638569832},{"text":"So just remove that box is enough.","start":805.995,"end":807.595,"sentiment":"neutral","sentiment_score":0.02386089786887169},{"text":"Right?","start":807.595,"end":807.995,"sentiment":"neutral","sentiment_score":0.03172462061047554},{"text":"Power source in like, the entire house power source you are talking about?","start":807.995,"end":811.13495,"sentiment":"neutral","sentiment_score":0.011332577237716088},{"text":"Yeah.","start":816.795,"end":817.295,"sentiment":"neutral","sentiment_score":-0.005766643676906824}],"sentiment":"neutral","sentiment_score":0.015733418803986,"num_words":23,"start":803.64996,"end":817.295},{"sentences":[{"text":"That is right.","start":817.75494,"end":818.39496,"sentiment":"neutral","sentiment_score":0.02573022184272607},{"text":"Yes.","start":818.39496,"end":818.555,"sentiment":"neutral","sentiment_score":0.02586514875292778},{"text":"It's there.","start":818.555,"end":819.295,"sentiment":"neutral","sentiment_score":0.023386729881167412},{"text":"One minute.","start":824.97003,"end":825.53,"sentiment":"neutral","sentiment_score":0.014282332267612219},{"text":"Let me check quickly.","start":825.53,"end":826.51,"sentiment":"neutral","sentiment_score":0.029444115702062845}],"sentiment":"neutral","sentiment_score":0.024680866782243054,"num_words":12,"start":817.75494,"end":826.51},{"sentences":[{"text":"Just so good.","start":836.77496,"end":841.845,"sentiment":"neutral","sentiment_score":0.15425557643175125},{"text":"Okay.","start":858.39,"end":858.63,"sentiment":"neutral","sentiment_score":0.0692238062620163},{"text":"There's a on off button.","start":858.63,"end":860.09,"sentiment":"neutral","sentiment_score":0.04201951436698437},{"text":"Yeah.","start":860.47003,"end":860.79004,"sentiment":"neutral","sentiment_score":0.03527715429663658},{"text":"Okay.","start":860.79004,"end":861.27,"sentiment":"neutral","sentiment_score":0.0392756350338459}],"sentiment":"neutral","sentiment_score":0.07424008152024313,"num_words":11,"start":836.77496,"end":861.27},{"sentences":[{"text":"I can see that.","start":861.27,"end":862.365,"sentiment":"neutral","sentiment_score":0.045212158001959324},{"text":"Okay.","start":868.845,"end":869.345,"sentiment":"neutral","sentiment_score":0.006702728569507599},{"text":"Yeah.","start":870.045,"end":870.285,"sentiment":"neutral","sentiment_score":0.006325291469693184},{"text":"I've turned off everything.","start":870.285,"end":871.505,"sentiment":"neutral","sentiment_score":-0.0018686692346818745},{"text":"Okay.","start":871.725,"end":872.225,"sentiment":"neutral","sentiment_score":0.006241956725716591}],"sentiment":"neutral","sentiment_score":0.01751308471218429,"num_words":11,"start":861.27,"end":872.225},{"sentences":[{"text":"Okay.","start":886.28,"end":886.76,"sentiment":"neutral","sentiment_score":0.04484417289495468},{"text":"Sure.","start":886.76,"end":887.16003,"sentiment":"neutral","sentiment_score":0.07181265950202942},{"text":"Yeah.","start":887.16003,"end":887.48004,"sentiment":"neutral","sentiment_score":0.06979326903820038},{"text":"Thank you.","start":887.48004,"end":888.22003,"sentiment":"neutral","sentiment_score":0.2862999737262726},{"text":"Thank you so much for your time.","start":889.535,"end":890.89496,"sentiment":"positive","sentiment_score":0.7846098371914455}],"sentiment":"positive","sentiment_score":0.520943242435654,"num_words":12,"start":886.28,"end":890.89496},{"sentences":[{"text":"You have a good day.","start":890.89496,"end":891.69495,"sentiment":"positive","sentiment_score":0.7678186178207398},{"text":"Take care.","start":891.69495,"end":892.4149,"sentiment":"positive","sentiment_score":0.6123625636100769},{"text":"Bye.","start":892.4149,"end":892.9149,"sentiment":"neutral","sentiment_score":0.28888723254203796},{"text":"Bye.","start":895.05493,"end":895.55493,"sentiment":"neutral","sentiment_score":-0.12375346571207048}],"sentiment":"positive","sentiment_score":0.5809946647948689,"num_words":9,"start":890.89496,"end":895.55493}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Pareen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi.\n\nChannel 0: Mhmm.\n\nChannel 1: Hi. My name is Nikhil. My account number\n\nChannel 0: Mhmm.\n\nChannel 1: is 1061. Can you just check?\n\nChannel 0: Hang on. How about the phone number registered?\n\nChannel 1: 427. Yep. 04279902\n\nChannel 0: Mhmm.\n\nChannel 1: 43.\n\nChannel 0: Nikhil Krishna?\n\nChannel 1: That is correct.\n\nChannel 0: That is\n\nChannel 1: Yes. That's\n\nChannel 0: yeah.\n\nChannel 1: me. Yep.\n\nChannel 0: Yes. What is is your concern?\n\nChannel 1: Yeah. I wanted to know what is my billing cycle, like, from first to twenty fifth of this month? This month's billing cycle.\n\nChannel 0: This month? Hang on. Let me just check. The one that you made a payment, which is $11?\n\nChannel 1: Yeah. Yeah. That's right.\n\nChannel 0: Mhmm. Let me just check. That is for the for this month, June 27 up until June 30.\n\nChannel 1: I don't I didn't understand you. So the payment that I've made, so\n\nChannel 0: Mhmm.\n\nChannel 1: the $11.99, that is for this month. Right? June month. So that starts from when from what date to what date is that?\n\nChannel 0: Mhmm. So let me just check the date that you sign up.\n\nChannel 1: Okay.\n\nChannel 0: You signed up April 25.\n\nChannel 1: Uh-huh.\n\nChannel 0: Mhmm. And let me just check the contract. Twelve months. So April 25 up until May 25 is your upfront payment.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. The one that you settle, the first payment. Then May 26 up until June 26\n\nChannel 1: Okay. Okay. That\n\nChannel 0: is\n\nChannel 1: is tomorrow.\n\nChannel 0: the free\n\nChannel 1: Okay.\n\nChannel 0: month. Yeah. Your\n\nChannel 1: Okay.\n\nChannel 0: first month first month free\n\nChannel 1: Okay.\n\nChannel 0: for the promo. So your first bill is June 27.\n\nChannel 1: June 27. Okay. It will start\n\nChannel 0: Yeah.\n\nChannel 1: from June 27.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. So just\n\nChannel 0: So\n\nChannel 1: in case\n\nChannel 0: the\n\nChannel 1: if\n\nChannel 0: 11\n\nChannel 1: I\n\nChannel 0: mhmm.\n\nChannel 1: mhmm. Go ahead. Sorry.\n\nChannel 0: So the $11 is the coverage of that is June 27 up until June 30, the end of this month.\n\nChannel 1: June 30. Okay. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: But the\n\nChannel 0: Yeah.\n\nChannel 1: bill will be generated on like, the first day of the next cycle will be on\n\nChannel 0: July\n\nChannel 1: twenty seventh.\n\nChannel 0: first. Yeah.\n\nChannel 1: No. No.\n\nChannel 0: Mhmm.\n\nChannel 1: So the amount that I paid $11, that is for the June month, which will last last date is twenty sixth of this month. That is tomorrow. So that that $11 is still twenty sixth. Correct? That is tomorrow.\n\nChannel 0: Yes. That is correct. Because our recurring bill is every first week of the month.\n\nChannel 1: Okay. So\n\nChannel 0: Mhmm.\n\nChannel 1: my question\n\nChannel 0: Or\n\nChannel 1: is my question is, like, if I wanna cancel the connection,\n\nChannel 0: mhmm.\n\nChannel 1: so, like, tomorrow is the last day of the cycle. Right? So should I be canceling it today or tomorrow?\n\nChannel 0: May I know the reason for the cancellation?\n\nChannel 1: Yeah. It's the connection is super\n\nChannel 0: Sorry.\n\nChannel 1: slow. I don't wanna go ahead with this network. Like, it's very, very slow. The I've connected my I don't have many devices connected. It's just one TV.\n\nAnd\n\nChannel 0: Mhmm.\n\nChannel 1: for the phone, usually, I use the mobile data, so I don't even connect Wi Fi. And I have just one laptop, which I don't have any applications running. I just checked Gmail or on some app some website. I'm not even running YouTube or any videos. It's just one TV, and it is super slow.\n\nThe clarity is worst. The same thing if I'm watching Netflix or YouTube on TV, if I connect my phone Internet, the mobile data Internet to the TV, the connection is so nice. The the clarity picture quality, everything is perfect. If I connect Wi Fi, it is worst. It's like I hate it when it is with the Wi Fi, literally.\n\nSo it's low and the quality is I don't like it. So that's why I don't wanna go ahead with this.\n\nChannel 0: We can check the run a speed test and check the your Internet\n\nChannel 1: There's no\n\nChannel 0: connection\n\nChannel 1: use.\n\nChannel 0: just to\n\nChannel 1: I\n\nChannel 0: troubleshoot.\n\nChannel 1: think there's a no. I think there's no use, sir. It's fine. I already did that. It's of no use.\n\nChannel 0: Okay. But we can report that one to our network team for them to troubleshoot the issue.\n\nChannel 1: No. I\n\nChannel 0: Hello?\n\nChannel 1: think I'll go with some other network, please. I don't think I don't think see, though, by the time you fix it, then again, I'll have to pay the next month's bill. Okay.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: So\n\nChannel 0: But, yeah, please do note that for cancellation, we\n\nChannel 1: mhmm.\n\nChannel 0: have a thirty day notice required. This means you'll still be billed for the final month of service, and that invoice will also need to be settled and 132 cancellation fee plus GST\n\nChannel 1: What?\n\nChannel 0: since you're yeah. Since you're under twelve month contract and canceling within the contract term.\n\nChannel 1: I have to pay a $132.\n\nChannel 0: Yeah. Because upon checking your account, you are under twelve month contract. So if we proceed with the cancellation, there's a cancellation fee and a thirty day notice bill.\n\nChannel 1: No. This was not informed to me at all when when I was go going ahead with this connection. I can oh, this is worst, actually.\n\nChannel 0: Mhmm. Yeah. That's why I recommending that we troubleshoot the issue because we can fix that one if your only issue is the speed of the Internet. We can check if there's a network fault or there there is a fault with the router.\n\nChannel 1: Yeah. The\n\nChannel 0: We can further troubleshoot it.\n\nChannel 1: so every month, how much so if I what is my plan? Every month, how much bill I will get?\n\nChannel 0: You mean your the price of your plan every month?\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: So your plan is five year boost. For the first six months, it's $76.95 since there is a less of 15% discount. But after six months, it will bring back to its original price, which is $89.95.\n\nChannel 1: Wow. For this this is the worst thing I like, this kind of connection, and you are paying so much.\n\nChannel 0: Yeah. We\n\nChannel 1: Wow.\n\nChannel 0: can troubleshoot the slow speed. We just I just need to request a speed test result from your end that forward it to our provisioning team.\n\nChannel 1: Okay. Can you do that, please?\n\nChannel 0: Mhmm. Yeah. So since this is the first time that you call regarding the issue, I'm going to reboot the network on\n\nChannel 1: Okay.\n\nChannel 0: our end. Then for it to detect on your side and for it to take effect, you'd need to power cycle the router. Hang on. Is it okay if I put you on hold? Let me just\n\nChannel 1: Okay.\n\nChannel 0: check. Mhmm. K. Hang on. Hello, Nikhil?\n\nChannel 1: Yeah. Hello?\n\nChannel 0: Yes. Thank you for waiting. So I already rebooted the network on your side. So you need for it for it to take effect, we need to do a full power cycle. Please unplug the router.\n\nChannel 1: Okay.\n\nChannel 0: Keep it unplugged for twenty minutes. Yeah. After that, plug it back in and check your Internet connection.\n\nChannel 1: Okay. Okay. I'll\n\nChannel 0: Again.\n\nChannel 1: do that.\n\nChannel 0: Yes.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: And\n\nChannel 0: I'll load this\n\nChannel 1: go ahead. Sorry.\n\nChannel 0: mhmm. So I'll load this step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.\n\nChannel 1: Okay. Fine. Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: So if if I decide to cancel the connection, how much would I be paying?\n\nChannel 0: Okay. You need to settle the cancellation fee plus GST, which is $132 plus the thirty day notice bill, which which is you will be billed for the month of July. If that's the case, if ever you'll be canceling this month,\n\nChannel 1: Okay. So\n\nChannel 0: then\n\nChannel 1: so I will be getting so I will get the connection for July, and I have to pay for July, which is $79. Correct?\n\nChannel 0: mhmm. Yeah. It's $76.95.\n\nChannel 1: 76 point\n\nChannel 0: Mhmm.\n\nChannel 1: $9.05.\n\nChannel 0: Mhmm. Yeah. And I also have checked that you opted for the free router.\n\nChannel 1: Yeah. That's right.\n\nChannel 0: Mhmm.\n\nChannel 1: Yes. So,\n\nChannel 0: Hello?\n\nChannel 1: yeah, I'll have to return it. Right?\n\nChannel 0: Yeah. So, yeah, as part of your twelve month contract, the price the router has price, which is hang on. Let me just check. I think since this is twelve months, you your router is k seven Wi Fi six plus dual band, which is the original price is $219.95.\n\nChannel 1: Okay.\n\nChannel 0: That was the router provided. So if you decide to cancel your service before the end of the contract term, the 219, the price of the router fee will be will need to be paid out because we do not accept returns of used equipment that has been in use for more than three\n\nChannel 1: So\n\nChannel 0: days.\n\nChannel 1: basically basically, I'm stuck with you for one year. Right? I think.\n\nChannel 0: Mhmm. Yeah. Or\n\nChannel 1: So\n\nChannel 0: yeah. That's the\n\nChannel 1: mhmm.\n\nChannel 0: case.\n\nChannel 1: Yeah. So I was\n\nChannel 0: It's\n\nChannel 1: not\n\nChannel 0: a\n\nChannel 1: aware\n\nChannel 0: lock\n\nChannel 1: of\n\nChannel 0: in\n\nChannel 1: this\n\nChannel 0: lock in contract.\n\nChannel 1: yeah. I was not aware of about this\n\nChannel 0: Mhmm.\n\nChannel 1: lock in contract. So, basically, I'm stuck now. Otherwise, I lose almost $400 just to pay this. Instead, I can just stick with this stupid network and yeah. Okay.\n\nFine. Yeah. So that's\n\nChannel 0: Mhmm.\n\nChannel 1: okay. Let's see. I'll just turn off the router now. So I will just go ahead and use this network, and I'll I'll after one year, I will just disconnect it. Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: After one year, I can just\n\nChannel 0: Yes.\n\nChannel 1: I will not have any fees, I think. Right? $132 or any no\n\nChannel 0: That's\n\nChannel 1: no bullshit.\n\nChannel 0: correct. And the router is already yours then. You can use it with a different provider if ever.\n\nChannel 1: Okay. Fine. Yep. Thank you.\n\nChannel 0: You just need to settle the outstanding balance then if you have a balance that moment.\n\nChannel 1: Got it. Yeah. I'll do that. Yes. Okay.\n\nSo let me turn off the router now. So you just have to connect unplug the router now. Right?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Just remove the power supply. That's it. Right? Okay.\n\nChannel 0: Mhmm. Mhmm. Can you also turn off the NDT box?\n\nChannel 1: What is that\n\nChannel 0: The\n\nChannel 1: MBP box?\n\nChannel 0: the box on the wall\n\nChannel 1: Oh,\n\nChannel 0: on\n\nChannel 1: on the\n\nChannel 0: where\n\nChannel 1: wall?\n\nChannel 0: the router is connected.\n\nChannel 1: Oh, okay. Yeah. Yeah. Okay. So I need to remove that also?\n\nOkay. Sure.\n\nChannel 0: Yeah. Just the power power source. Like, turn it off as well.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So just remove that box is enough. Right? Power source in like, the entire house power source you are talking about?\n\nChannel 0: No. Is there, like, a turn off, turn on on the box on the\n\nChannel 1: Yeah.\n\nChannel 0: wall as well?\n\nChannel 1: That is right. Yes. It's there.\n\nChannel 0: Yeah. There is there a button or a like, a cable?\n\nChannel 1: One minute. Let me check quickly.\n\nChannel 0: Just the power cable.\n\nChannel 1: Just\n\nChannel 0: Sure.\n\nChannel 1: so good. Okay. There's a on off button. Yeah. Okay.\n\nI can see that.\n\nChannel 0: Yes. Mhmm. Can we turn it off as well for it to power cycle as well?\n\nChannel 1: Okay. Yeah. I've\n\nChannel 0: Yeah.\n\nChannel 1: turned off everything.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: you have both boxes turned off right now? Yeah. If the issue is still there after the twenty minute wait, yeah, just give us a callback so we can proceed with the next step or escalate the issue.\n\nChannel 1: Okay. Sure. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Thank you.\n\nChannel 0: Okay. Thank you. Bye\n\nChannel 1: Thank you\n\nChannel 0: for\n\nChannel 1: so\n\nChannel 0: now.\n\nChannel 1: much for your time. You have a good day. Take care. Bye.\n\nChannel 0: Yeah. Yeah. Same to you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.25416988134384155},{"text":"Good afternoon.","start":1.8399999,"end":2.58,"sentiment":"positive","sentiment_score":0.480583131313324},{"text":"This is Pareen from Airtel tech support.","start":2.6399999,"end":4.98,"sentiment":"positive","sentiment_score":0.44778104765074594},{"text":"How can I assist you today?","start":5.8399997,"end":7.22,"sentiment":"positive","sentiment_score":0.4650209496418635}],"sentiment":"positive","sentiment_score":0.44624557346105576,"channel":0,"num_words":16,"start":1.04,"end":7.22},{"sentences":[{"text":"Hi.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.07407646626234055}],"sentiment":"neutral","sentiment_score":0.07407646626234055,"channel":1,"num_words":1,"start":6.8799996,"end":7.3799996},{"sentences":[{"text":"Mhmm.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.04922183230519295}],"sentiment":"neutral","sentiment_score":0.04922183230519295,"channel":0,"num_words":1,"start":7.68,"end":8.18},{"sentences":[{"text":"Hi.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.06892906129360199},{"text":"My name is Nikhil.","start":9.679999,"end":10.74,"sentiment":"neutral","sentiment_score":0.08740845695137978},{"text":"My account 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the amount that I paid $11, that is for the June month, which will last last date is twenty sixth of this month.","start":219.31999,"end":229.5,"sentiment":"neutral","sentiment_score":-0.021627874152424436},{"text":"That is tomorrow.","start":229.56,"end":230.45999,"sentiment":"neutral","sentiment_score":-0.004715246458848317},{"text":"So that that $11 is still twenty sixth.","start":230.855,"end":234.055,"sentiment":"neutral","sentiment_score":-0.0010062967194244266},{"text":"Correct?","start":234.055,"end":234.375,"sentiment":"neutral","sentiment_score":0.008555062115192413},{"text":"That is tomorrow.","start":234.375,"end":235.275,"sentiment":"neutral","sentiment_score":0.008869249373674393}],"sentiment":"neutral","sentiment_score":-0.012976981603946442,"channel":1,"num_words":39,"start":219.31999,"end":235.275},{"sentences":[{"text":"Yes.","start":238.44499,"end":238.94499,"sentiment":"neutral","sentiment_score":0.0452820397913456},{"text":"That is correct.","start":239.165,"end":240.22499,"sentiment":"neutral","sentiment_score":0.09419865906238556},{"text":"Because our recurring bill is every first week of the month.","start":240.36499,"end":246.09999,"sentiment":"neutral","sentiment_score":0.030214159326119858}],"sentiment":"neutral","sentiment_score":0.04401558463772138,"channel":0,"num_words":15,"start":238.44499,"end":246.09999},{"sentences":[{"text":"Okay.","start":247.95,"end":248.43,"sentiment":"neutral","sentiment_score":-0.001481526531279087},{"text":"So","start":248.43,"end":248.93,"sentiment":"neutral","sentiment_score":-0.01080535352230072}],"sentiment":"neutral","sentiment_score":-0.006143440026789904,"channel":1,"num_words":2,"start":247.95,"end":248.93},{"sentences":[{"text":"Mhmm.","start":248.95999,"end":249.45999,"sentiment":"neutral","sentiment_score":-0.03089267387986183}],"sentiment":"neutral","sentiment_score":-0.03089267387986183,"channel":0,"num_words":1,"start":248.95999,"end":249.45999},{"sentences":[{"text":"my question","start":249.39,"end":250.13,"sentiment":"neutral","sentiment_score":-0.0463762991130352}],"sentiment":"neutral","sentiment_score":-0.0463762991130352,"channel":1,"num_words":2,"start":249.39,"end":250.13},{"sentences":[{"text":"Or","start":249.83,"end":250.08,"sentiment":"neutral","sentiment_score":-0.05368458479642868}],"sentiment":"neutral","sentiment_score":-0.05368458479642868,"channel":0,"num_words":1,"start":249.83,"end":250.08},{"sentences":[{"text":"is my question is, like, if I wanna cancel the connection,","start":251.47,"end":254.29,"sentiment":"neutral","sentiment_score":-0.0873504142192277}],"sentiment":"neutral","sentiment_score":-0.0873504142192277,"channel":1,"num_words":11,"start":251.47,"end":254.29},{"sentences":[{"text":"mhmm.","start":255.84,"end":256.335,"sentiment":"neutral","sentiment_score":-0.06330832093954086}],"sentiment":"neutral","sentiment_score":-0.06330832093954086,"channel":0,"num_words":1,"start":255.84,"end":256.335},{"sentences":[{"text":"so, like, tomorrow is the last day of the cycle.","start":256.03,"end":260.635,"sentiment":"neutral","sentiment_score":-0.0498177133500576},{"text":"Right?","start":260.635,"end":261.135,"sentiment":"neutral","sentiment_score":-0.03603806719183922},{"text":"So should I be canceling it today or tomorrow?","start":261.435,"end":265.055,"sentiment":"neutral","sentiment_score":-0.0637938996983899}],"sentiment":"neutral","sentiment_score":-0.055418014898896216,"channel":1,"num_words":20,"start":256.03,"end":265.055},{"sentences":[{"text":"May I know the reason for the cancellation?","start":269.055,"end":271.47498,"sentiment":"neutral","sentiment_score":-0.05810794001445174}],"sentiment":"neutral","sentiment_score":-0.05810794001445174,"channel":0,"num_words":8,"start":269.055,"end":271.47498},{"sentences":[{"text":"Yeah.","start":272.39,"end":272.71,"sentiment":"neutral","sentiment_score":-0.07318222522735596},{"text":"It's the connection is super","start":272.71,"end":274.15,"sentiment":"neutral","sentiment_score":-0.32293609380722044}],"sentiment":"neutral","sentiment_score":-0.2813104490439097,"channel":1,"num_words":6,"start":272.39,"end":274.15},{"sentences":[{"text":"Sorry.","start":274.06,"end":274.56,"sentiment":"negative","sentiment_score":-0.5670398473739624}],"sentiment":"negative","sentiment_score":-0.5670398473739624,"channel":0,"num_words":1,"start":274.06,"end":274.56},{"sentences":[{"text":"slow.","start":274.15,"end":274.47,"sentiment":"negative","sentiment_score":-0.5948550701141357},{"text":"I don't wanna go ahead with this network.","start":274.47,"end":276.47,"sentiment":"negative","sentiment_score":-0.6576725542545319},{"text":"Like, it's very, very slow.","start":276.47,"end":277.93,"sentiment":"negative","sentiment_score":-0.6321135759353638},{"text":"The I've connected my I don't have many devices connected.","start":279.75,"end":282.87,"sentiment":"negative","sentiment_score":-0.35631932616233825},{"text":"It's just one TV.","start":282.87,"end":284.17,"sentiment":"neutral","sentiment_score":-0.2867569178342819}],"sentiment":"negative","sentiment_score":-0.4902508684567043,"channel":1,"num_words":28,"start":274.15,"end":284.17},{"sentences":[{"text":"And","start":284.845,"end":285.345,"sentiment":"neutral","sentiment_score":-0.2277182340621948}],"sentiment":"neutral","sentiment_score":-0.2277182340621948,"channel":1,"num_words":1,"start":284.845,"end":285.345},{"sentences":[{"text":"Mhmm.","start":285.5,"end":286.0,"sentiment":"neutral","sentiment_score":-0.20374542474746704}],"sentiment":"neutral","sentiment_score":-0.20374542474746704,"channel":0,"num_words":1,"start":285.5,"end":286.0},{"sentences":[{"text":"for the phone, usually, I use the mobile data, so I don't even connect Wi Fi.","start":286.845,"end":291.42502,"sentiment":"neutral","sentiment_score":-0.3087389813736081},{"text":"And I have just one laptop, which I don't have any applications running.","start":291.64502,"end":295.325,"sentiment":"neutral","sentiment_score":-0.3010263316906415},{"text":"I just checked Gmail or on some app some website.","start":295.325,"end":297.905,"sentiment":"neutral","sentiment_score":-0.2711759313941002},{"text":"I'm not even running YouTube or any videos.","start":298.28,"end":300.62003,"sentiment":"negative","sentiment_score":-0.483642864972353},{"text":"It's just one TV, and it is super slow.","start":301.0,"end":303.80002,"sentiment":"negative","sentiment_score":-0.5627754562430911}],"sentiment":"negative","sentiment_score":-0.3660544170332806,"channel":1,"num_words":56,"start":286.845,"end":303.80002},{"sentences":[{"text":"The clarity is worst.","start":303.80002,"end":305.1,"sentiment":"negative","sentiment_score":-0.7534947097301483},{"text":"The same thing if I'm watching Netflix or YouTube on TV, if I connect my phone Internet, the mobile data Internet to the TV, the connection is so nice.","start":305.72,"end":315.84497,"sentiment":"neutral","sentiment_score":-0.17547618983120755},{"text":"The the clarity picture quality, everything is perfect.","start":315.84497,"end":318.34497,"sentiment":"neutral","sentiment_score":0.26249998807907104},{"text":"If I connect Wi Fi, it is worst.","start":318.805,"end":320.645,"sentiment":"negative","sentiment_score":-0.6625103130936623},{"text":"It's like I hate it when it is with the Wi Fi, literally.","start":320.645,"end":325.33,"sentiment":"negative","sentiment_score":-0.7234965700369614}],"sentiment":"negative","sentiment_score":-0.3340052637842394,"channel":1,"num_words":62,"start":303.80002,"end":325.33},{"sentences":[{"text":"So it's low and the quality is I don't like it.","start":325.71,"end":328.83,"sentiment":"negative","sentiment_score":-0.7496815594759855},{"text":"So that's why I don't wanna go ahead with this.","start":328.83,"end":330.93,"sentiment":"negative","sentiment_score":-0.6096252143383026}],"sentiment":"negative","sentiment_score":-0.6829880617913746,"channel":1,"num_words":21,"start":325.71,"end":330.93},{"sentences":[{"text":"We can check the run a speed test and check the your Internet","start":331.68,"end":336.0,"sentiment":"neutral","sentiment_score":-0.007048288861719461}],"sentiment":"neutral","sentiment_score":-0.007048288861719461,"channel":0,"num_words":13,"start":331.68,"end":336.0},{"sentences":[{"text":"There's no","start":335.55,"end":336.19,"sentiment":"neutral","sentiment_score":-0.2995064780116081}],"sentiment":"neutral","sentiment_score":-0.2995064780116081,"channel":1,"num_words":2,"start":335.55,"end":336.19},{"sentences":[{"text":"connection","start":336.0,"end":336.5,"sentiment":"negative","sentiment_score":-0.4086012840270996}],"sentiment":"negative","sentiment_score":-0.4086012840270996,"channel":0,"num_words":1,"start":336.0,"end":336.5},{"sentences":[{"text":"use.","start":336.19,"end":336.69,"sentiment":"neutral","sentiment_score":-0.3193017840385437}],"sentiment":"neutral","sentiment_score":-0.3193017840385437,"channel":1,"num_words":1,"start":336.19,"end":336.69},{"sentences":[{"text":"just 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think see, though, by the time you fix it, then again, I'll have to pay the next month's bill.","start":357.83002,"end":365.45,"sentiment":"neutral","sentiment_score":-0.2245748614271482},{"text":"Okay.","start":365.83002,"end":366.31,"sentiment":"neutral","sentiment_score":-0.029802195727825165}],"sentiment":"neutral","sentiment_score":-0.19513054011446057,"channel":1,"num_words":33,"start":355.59,"end":366.31},{"sentences":[{"text":"Mhmm.","start":366.16,"end":366.24,"sentiment":"neutral","sentiment_score":-0.019453654065728188},{"text":"Yeah.","start":366.24,"end":366.74,"sentiment":"neutral","sentiment_score":-0.005094658583402634}],"sentiment":"neutral","sentiment_score":-0.01227415632456541,"channel":0,"num_words":2,"start":366.16,"end":366.74},{"sentences":[{"text":"So","start":366.31,"end":366.81,"sentiment":"neutral","sentiment_score":-0.01706005074083805}],"sentiment":"neutral","sentiment_score":-0.01706005074083805,"channel":1,"num_words":1,"start":366.31,"end":366.81},{"sentences":[{"text":"But, yeah, please do note that for cancellation, we","start":367.04,"end":371.755,"sentiment":"neutral","sentiment_score":-0.07697620367010434}],"sentiment":"neutral","sentiment_score":-0.07697620367010434,"channel":0,"num_words":9,"start":367.04,"end":371.755},{"sentences":[{"text":"mhmm.","start":371.67502,"end":372.17502,"sentiment":"neutral","sentiment_score":-0.0908426269888878}],"sentiment":"neutral","sentiment_score":-0.0908426269888878,"channel":1,"num_words":1,"start":371.67502,"end":372.17502},{"sentences":[{"text":"have a thirty day notice required.","start":371.755,"end":373.935,"sentiment":"neutral","sentiment_score":-0.12126895412802696},{"text":"This means you'll still be billed for the final month of service, and that invoice will also need to be settled and 132 cancellation fee plus GST","start":374.55502,"end":384.255,"sentiment":"neutral","sentiment_score":-0.10859785573901953}],"sentiment":"neutral","sentiment_score":-0.11090169180974815,"channel":0,"num_words":33,"start":371.755,"end":384.255},{"sentences":[{"text":"What?","start":385.11,"end":385.61,"sentiment":"neutral","sentiment_score":-0.08759249746799469}],"sentiment":"neutral","sentiment_score":-0.08759249746799469,"channel":1,"num_words":1,"start":385.11,"end":385.61},{"sentences":[{"text":"since you're yeah.","start":385.25998,"end":387.25998,"sentiment":"neutral","sentiment_score":-0.12074809024731319},{"text":"Since you're under twelve month contract and canceling within the contract term.","start":387.25998,"end":391.68,"sentiment":"neutral","sentiment_score":-0.16926147788763046}],"sentiment":"neutral","sentiment_score":-0.15955880035956702,"channel":0,"num_words":15,"start":385.25998,"end":391.68},{"sentences":[{"text":"I have to pay a $132.","start":395.76498,"end":397.79498,"sentiment":"neutral","sentiment_score":-0.2074444517493248}],"sentiment":"neutral","sentiment_score":-0.2074444517493248,"channel":1,"num_words":6,"start":395.76498,"end":397.79498},{"sentences":[{"text":"Yeah.","start":398.78,"end":399.09998,"sentiment":"neutral","sentiment_score":-0.04969000071287155},{"text":"Because upon checking your account, you are under twelve month contract.","start":399.09998,"end":403.655,"sentiment":"neutral","sentiment_score":-0.08661614527756517},{"text":"So if we proceed with the cancellation, there's a cancellation fee and a thirty day notice bill.","start":404.835,"end":411.415,"sentiment":"neutral","sentiment_score":-0.15730532434056788}],"sentiment":"neutral","sentiment_score":-0.12678131422606007,"channel":0,"num_words":29,"start":398.78,"end":411.415},{"sentences":[{"text":"No.","start":411.77002,"end":411.93002,"sentiment":"negative","sentiment_score":-0.34185290336608887},{"text":"This was not informed to me at all when when I was go going ahead with this connection.","start":411.93002,"end":417.69,"sentiment":"negative","sentiment_score":-0.46233532163831925},{"text":"I can oh, this is worst, actually.","start":417.69,"end":421.47,"sentiment":"negative","sentiment_score":-0.5336036767278399}],"sentiment":"negative","sentiment_score":-0.4768890165365659,"channel":1,"num_words":26,"start":411.77002,"end":421.47},{"sentences":[{"text":"Mhmm.","start":422.37,"end":422.77002,"sentiment":"neutral","sentiment_score":-0.12350623309612274},{"text":"Yeah.","start":422.77002,"end":423.27002,"sentiment":"neutral","sentiment_score":-0.08725783973932266},{"text":"That's why I recommending that we troubleshoot the issue because we can fix that one if your only issue is the speed of the Internet.","start":423.33002,"end":432.61502,"sentiment":"neutral","sentiment_score":-0.05262945741415024},{"text":"We can check if there's a network fault or there there is a fault with the 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plan?","start":443.12,"end":447.04,"sentiment":"neutral","sentiment_score":-0.008238302466149131},{"text":"Every month, how much bill I will get?","start":447.04,"end":448.82,"sentiment":"neutral","sentiment_score":-0.00585728813894093}],"sentiment":"neutral","sentiment_score":-0.007285896735265851,"channel":1,"num_words":20,"start":443.12,"end":448.82},{"sentences":[{"text":"You mean your the price of your plan every 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discount.","start":462.465,"end":469.845,"sentiment":"neutral","sentiment_score":-0.012387625128030776},{"text":"But after six months, it will bring back to its original price, which is $89.95.","start":471.05,"end":477.31,"sentiment":"neutral","sentiment_score":-0.021539027657127008}],"sentiment":"neutral","sentiment_score":0.0023719729388422157,"channel":0,"num_words":37,"start":457.745,"end":477.31},{"sentences":[{"text":"Wow.","start":477.56998,"end":478.05,"sentiment":"negative","sentiment_score":-0.4410955309867859},{"text":"For this this is the worst thing I like, this kind of connection, and you are paying so 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request a speed test result from your end that forward it to our provisioning team.","start":488.855,"end":496.555,"sentiment":"neutral","sentiment_score":-0.02968736152563776}],"sentiment":"neutral","sentiment_score":-0.07353530838512458,"channel":0,"num_words":26,"start":486.05502,"end":496.555},{"sentences":[{"text":"Okay.","start":496.615,"end":497.015,"sentiment":"neutral","sentiment_score":0.03402959182858467},{"text":"Can you do that, please?","start":497.015,"end":498.15,"sentiment":"neutral","sentiment_score":0.02427481710910797}],"sentiment":"neutral","sentiment_score":0.02590061289568742,"channel":1,"num_words":6,"start":496.615,"end":498.15},{"sentences":[{"text":"Mhmm.","start":498.135,"end":498.635,"sentiment":"neutral","sentiment_score":-0.030673757195472717},{"text":"Yeah.","start":499.095,"end":499.595,"sentiment":"neutral","sentiment_score":-0.0051706405356526375},{"text":"So since this is the first time that you call regarding the issue, I'm going to reboot the 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you.","start":893.595,"end":894.2349,"sentiment":"positive","sentiment_score":0.35341429710388184},{"text":"Bye.","start":894.2349,"end":894.7349,"sentiment":"neutral","sentiment_score":0.16414594650268555}],"sentiment":"neutral","sentiment_score":0.2700765033562978,"channel":0,"num_words":6,"start":892.55493,"end":894.7349},{"sentences":[{"text":"Bye.","start":895.05493,"end":895.55493,"sentiment":"neutral","sentiment_score":-0.12375346571207048}],"sentiment":"neutral","sentiment_score":-0.12375346571207048,"channel":1,"num_words":1,"start":895.05493,"end":895.55493}]},"summary":{"result":"success","short":"A customer named Nikhil calls Airtel tech support to inquire about his billing cycle and learns that there is a cancellation fee and 30-day notice period. The representative suggests troubleshooting network fault or router problems. The agent also explains the cancellation process and offers to check the customer's internet connection. The agent suggests power cycling the router and checking the router's internet connection, and escalates the issue if needed. The customer is also asked to remove the power supply and power cycle their router."},"intents":{"segments":[{"text":"I wanted to know what is my billing cycle, like, from first to twenty fifth of this month? This month's billing cycle.","start_word":65,"end_word":86,"intents":[{"intent":"Inquire about billing cycle","confidence_score":0.013328356}]},{"text":"So the amount that I paid $11, that is for the June month, which will last last date is twenty sixth of this month. That is tomorrow.","start_word":328,"end_word":354,"intents":[{"intent":"Confirm bill amount","confidence_score":0.04859287}]},{"text":"my question Or is my question is, like, if I wanna cancel the connection, mhmm. so, like, tomorrow is the last day of the cycle. Right? So should I be canceling it today or tomorrow? May I know the reason for the cancellation? Yeah.","start_word":385,"end_word":428,"intents":[{"intent":"Inquire about reason for cancellation","confidence_score":0.043989282}]},{"text":"It's the connection is super Sorry. slow.","start_word":429,"end_word":435,"intents":[{"intent":"Express dissatisfaction with connection","confidence_score":0.23957895},{"intent":"Express dissatisfaction with connection","confidence_score":0.063428186}]},{"text":"I don't wanna go ahead with this network. Like, it's very, very slow. The I've connected my I don't have many devices connected. It's just one TV.","start_word":436,"end_word":462,"intents":[{"intent":"Express concern about network connectivity","confidence_score":0.0024021189},{"intent":"Check smartphone connectivity","confidence_score":6.597568e-7},{"intent":"Express frustration with lack of mobile data connection","confidence_score":0.0000109735565},{"intent":"Express dissatisfaction with network connectivity","confidence_score":0.008625472}]},{"text":"We can check the run a speed test and check the your Internet There's no connection use. just to I troubleshoot. think there's a no. I think there's no use, sir. It's fine. I already did that. It's of no use. Okay. But we can report that one to our network team for them to troubleshoot the issue. No.","start_word":605,"end_word":663,"intents":[{"intent":"Troubleshoot internet issue","confidence_score":0.06264793}]},{"text":"But we can report that one to our network team for them to troubleshoot the issue. No. I Hello?","start_word":646,"end_word":664,"intents":[{"intent":"Report network issue","confidence_score":0.86927843}]},{"text":"Since you're under twelve month contract and canceling within the contract term. I have to pay a $132. Yeah.","start_word":748,"end_word":766,"intents":[{"intent":"Pay bill","confidence_score":0.5713625}]},{"text":"That's why I recommending that we troubleshoot the issue because we can fix that one if your only issue is the speed of the Internet. We can check if there's a network fault or there there is a fault with the router. Yeah.","start_word":823,"end_word":865,"intents":[{"intent":"Troubleshoot router","confidence_score":0.24908282}]},{"text":"so every month, how much so if I what is my plan?","start_word":872,"end_word":883,"intents":[{"intent":"Update plan details","confidence_score":0.0007238551}]},{"text":"Every month, how much bill I will get? You mean your the price of your plan every month? Yeah.","start_word":884,"end_word":902,"intents":[{"intent":"Determine plan cost","confidence_score":0.015298032}]},{"text":"For the first six months, it's $76.95 since there is a less of 15% discount. But after six months, it will bring back to its original price, which is $89.95. Wow.","start_word":913,"end_word":943,"intents":[{"intent":"Charge charge","confidence_score":0.0055174073}]},{"text":"For this this is the worst thing I like, this kind of connection, and you are paying so much. Yeah. We Wow. can troubleshoot the slow speed. We just I just need to request a speed test result from your end that forward it to our provisioning team. Okay.","start_word":943,"end_word":991,"intents":[{"intent":"Troubleshoot slow connection","confidence_score":0.15759155}]},{"text":"can troubleshoot the slow speed. We just I just need to request a speed test result from your end that forward it to our provisioning team. Okay.","start_word":965,"end_word":991,"intents":[{"intent":"Request speed test result","confidence_score":0.1970492}]},{"text":"So since this is the first time that you call regarding the issue, I'm going to reboot the network on Okay. our end. Then for it to detect on your side and for it to take effect, you'd need to power cycle the router. Hang on.","start_word":999,"end_word":1044,"intents":[{"intent":"Provide instructions","confidence_score":0.00009658621}]},{"text":"Then for it to detect on your side and for it to take effect, you'd need to power cycle the router. Hang on.","start_word":1022,"end_word":1044,"intents":[{"intent":"Power cycle router","confidence_score":0.49446705}]},{"text":"You need to settle the cancellation fee plus GST, which is $132 plus the thirty day notice bill, which which is you will be billed for the month of July.","start_word":1199,"end_word":1228,"intents":[{"intent":"Confirm payment","confidence_score":0.008979681},{"intent":"Verify charges","confidence_score":0.0013528187}]},{"text":"So then so I will be getting so I will get the connection for July, and I have to pay for July, which is $79. Correct?","start_word":1241,"end_word":1266,"intents":[{"intent":"Get connection","confidence_score":0.016043352}]},{"text":"yeah, I'll have to return it. Right? Yeah.","start_word":1296,"end_word":1303,"intents":[{"intent":"Return router","confidence_score":0.76372933}]},{"text":"I'll just turn off the router now. So I will just go ahead and use this network, and I'll I'll after one year, I will just disconnect it. Yep.","start_word":1492,"end_word":1520,"intents":[{"intent":"Use network","confidence_score":0.081501625}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.25416988134384155},{"text":"Good afternoon. This is Pareen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4547259211540222},{"text":"Hi. Mhmm. Hi. My name is Nikhil. My account number Mhmm. is 1061. Can you just check? Hang on. How about the phone number registered? 427. Yep. 04279902 Mhmm. 43. Nikhil Krishna? That is correct. That is Yes. yeah. That's me. Yep. Yes. What is is your concern? Yeah. I wanted to know what is my billing cycle, like, from first to twenty fifth of this month? This month's billing cycle. This month? Hang on. Let me just check. The one that you made a payment, which is $11? Yeah. Yeah. That's right. Mhmm. Let me just check. That is for the for this month, June 27 up until June 30.","start_word":16,"end_word":126,"sentiment":"neutral","sentiment_score":0.018961776047945023},{"text":"I don't I didn't understand you.","start_word":127,"end_word":132,"sentiment":"negative","sentiment_score":-0.3458012640476227},{"text":"So the payment that I've made, so Mhmm. the $11.99, that is for this month. Right? June month. So that starts from when from what date to what date is that? Mhmm. So let me just check the date that you sign up. Okay. You signed up April 25. Uh-huh. Mhmm. And let me just check the contract. Twelve months. So April 25 up until May 25 is your upfront payment. Okay. Yeah. The one that you settle, the first payment. Then May 26 up until June 26 Okay. Okay. That is is tomorrow. the free Okay. month. Yeah. Your Okay. first month first month free Okay. for the promo. So your first bill is June 27. June 27. Okay. It will start Yeah. from June 27. Yeah. Okay. So just So in case the if 11 I mhmm. mhmm. Go ahead. Sorry. So the $11 is the coverage of that is June 27 up until June 30, the end of this month. June 30. Okay. Yeah. Mhmm. But the Yeah. bill will be generated on like, the first day of the next cycle will be on July twenty seventh. first. Yeah. No. No. Mhmm. So the amount that I paid $11, that is for the June month, which will last last date is twenty sixth of this month. That is tomorrow. So that that $11 is still twenty sixth. Correct? That is tomorrow. Yes. That is correct. Because our recurring bill is every first week of the month. Okay. So Mhmm. my question Or is my question is, like, if I wanna cancel the connection, mhmm. so, like, tomorrow is the last day of the cycle. Right? So should I be canceling it today or tomorrow? May I know the reason for the cancellation? Yeah.","start_word":133,"end_word":428,"sentiment":"neutral","sentiment_score":-0.00913685214048176},{"text":"It's the connection is super Sorry. slow. I don't wanna go ahead with this network. Like, it's very, very slow. The I've connected my I don't have many devices connected.","start_word":429,"end_word":458,"sentiment":"negative","sentiment_score":-0.5025233030319214},{"text":"It's just one TV. And Mhmm. for the phone, usually, I use the mobile data, so I don't even connect Wi Fi. And I have just one laptop, which I don't have any applications running. I just checked Gmail or on some app some website.","start_word":459,"end_word":503,"sentiment":"neutral","sentiment_score":-0.2917070686817169},{"text":"I'm not even running YouTube or any videos. It's just one TV, and it is super slow. The clarity is worst.","start_word":504,"end_word":524,"sentiment":"negative","sentiment_score":-0.5569419860839844},{"text":"The same thing if I'm watching Netflix or YouTube on TV, if I connect my phone Internet, the mobile data Internet to the TV, the connection is so nice. The the clarity picture quality, everything is perfect.","start_word":525,"end_word":561,"sentiment":"neutral","sentiment_score":-0.094282828271389},{"text":"If I connect Wi Fi, it is worst. It's like I hate it when it is with the Wi Fi, literally. So it's low and the quality is I don't like it. So that's why I don't wanna go ahead with this.","start_word":562,"end_word":603,"sentiment":"negative","sentiment_score":-0.69891756772995},{"text":"We can check the run a speed test and check the your Internet There's no connection use. just to I troubleshoot.","start_word":604,"end_word":624,"sentiment":"neutral","sentiment_score":-0.12355577200651167},{"text":"think there's a no. I think there's no use, sir.","start_word":625,"end_word":634,"sentiment":"negative","sentiment_score":-0.4729141891002655},{"text":"It's fine. I already did that.","start_word":635,"end_word":640,"sentiment":"neutral","sentiment_score":-0.15448258817195892},{"text":"It's of no use.","start_word":641,"end_word":644,"sentiment":"negative","sentiment_score":-0.5384296774864197},{"text":"Okay. But we can report that one to our network team for them to troubleshoot the issue. No. I Hello? think I'll go with some other network, please. I don't think I don't think see, though, by the time you fix it, then again, I'll have to pay the next month's bill. Okay. Mhmm. Yeah. So But, yeah, please do note that for cancellation, we mhmm. have a thirty day notice required. This means you'll still be billed for the final month of service, and that invoice will also need to be settled and 132 cancellation fee plus GST What? since you're yeah. Since you're under twelve month contract and canceling within the contract term. I have to pay a $132. Yeah. Because upon checking your account, you are under twelve month contract. So if we proceed with the cancellation, there's a cancellation fee and a thirty day notice bill.","start_word":645,"end_word":794,"sentiment":"neutral","sentiment_score":-0.12158280611038208},{"text":"No. This was not informed to me at all when when I was go going ahead with this connection. I can oh, this is worst, actually.","start_word":795,"end_word":820,"sentiment":"negative","sentiment_score":-0.4734664857387543},{"text":"Mhmm. Yeah. That's why I recommending that we troubleshoot the issue because we can fix that one if your only issue is the speed of the Internet. We can check if there's a network fault or there there is a fault with the router. Yeah. The We can further troubleshoot it. so every month, how much so if I what is my plan? Every month, how much bill I will get? You mean your the price of your plan every month? Yeah. Yeah. Yeah. So your plan is five year boost. For the first six months, it's $76.95 since there is a less of 15% discount. But after six months, it will bring back to its original price, which is $89.95.","start_word":821,"end_word":941,"sentiment":"neutral","sentiment_score":-0.025202351799311715},{"text":"Wow. For this this is the worst thing I like, this kind of connection, and you are paying so much.","start_word":942,"end_word":961,"sentiment":"negative","sentiment_score":-0.7877411842346191},{"text":"Yeah. We Wow. can troubleshoot the slow speed. We just I just need to request a speed test result from your end that forward it to our provisioning team. Okay. Can you do that, please? Mhmm. Yeah. So since this is the first time that you call regarding the issue, I'm going to reboot the network on Okay. our end. Then for it to detect on your side and for it to take effect, you'd need to power cycle the router. Hang on. Is it okay if I put you on hold? Let me just Okay. check. Mhmm. K. Hang on. Hello, Nikhil? Yeah. Hello? Yes. Thank you for waiting. So I already rebooted the network on your side. So you need for it for it to take effect, we need to do a full power cycle. Please unplug the router. Okay. Keep it unplugged for twenty minutes. Yeah. After that, plug it back in and check your Internet connection. Okay. Okay. I'll Again. do that. Yes. Yeah. So And I'll load this go ahead. Sorry. mhmm. So I'll load this step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Okay. Fine. Yep. Mhmm. So if if I decide to cancel the connection, how much would I be paying? Okay. You need to settle the cancellation fee plus GST, which is $132 plus the thirty day notice bill, which which is you will be billed for the month of July. If that's the case, if ever you'll be canceling this month, Okay. So then so I will be getting so I will get the connection for July, and I have to pay for July, which is $79. Correct? mhmm. Yeah. It's $76.95. 76 point Mhmm. $9.05. Mhmm. Yeah. And I also have checked that you opted for the free router. Yeah. That's right. Mhmm. Yes. So, Hello? yeah, I'll have to return it. Right? Yeah. So, yeah, as part of your twelve month contract, the price the router has price, which is hang on. Let me just check. I think since this is twelve months, you your router is k seven Wi Fi six plus dual band, which is the original price is $219.95. Okay. That was the router provided. So if you decide to cancel your service before the end of the contract term, the 219, the price of the router fee will be will need to be paid out because we do not accept returns of used equipment that has been in use for more than three So days.","start_word":962,"end_word":1409,"sentiment":"neutral","sentiment_score":-0.03511114840096395},{"text":"basically basically, I'm stuck with you for one year.","start_word":1410,"end_word":1418,"sentiment":"negative","sentiment_score":-0.35650548338890076},{"text":"Right? I think. Mhmm. Yeah. Or So yeah. That's the mhmm. case. Yeah. So I was It's not a aware lock of in this lock in contract. yeah. I was not aware of about this Mhmm. lock in contract.","start_word":1419,"end_word":1457,"sentiment":"neutral","sentiment_score":-0.1793755292892456},{"text":"So, basically, I'm stuck now. Otherwise, I lose almost $400 just to pay this. Instead, I can just stick with this stupid network and yeah.","start_word":1458,"end_word":1482,"sentiment":"negative","sentiment_score":-0.5364537835121155},{"text":"Okay. Fine. Yeah. So that's Mhmm. okay. Let's see. I'll just turn off the router now. So I will just go ahead and use this network, and I'll I'll after one year, I will just disconnect it. Yep. Mhmm. After one year, I can just Yes. I will not have any fees, I think. Right? $132 or any no That's no bullshit. correct. And the router is already yours then. You can use it with a different provider if ever. Okay. Fine. Yep.","start_word":1483,"end_word":1565,"sentiment":"neutral","sentiment_score":-0.0014001764132674918},{"text":"Thank you.","start_word":1566,"end_word":1567,"sentiment":"positive","sentiment_score":0.5845458507537842},{"text":"You just need to settle the outstanding balance then if you have a balance that moment. Got it. Yeah. I'll do that. Yes. Okay. So let me turn off the router now. So you just have to connect unplug the router now. Right? Yeah. That's correct. Just remove the power supply. That's it. Right? Okay. Mhmm. Mhmm. Can you also turn off the NDT box? What is that The MBP box? the box on the wall Oh, on on the where wall? the router is connected. Oh, okay. Yeah. Yeah. Okay. So I need to remove that also? Okay. Sure. Yeah. Just the power power source. Like, turn it off as well. Okay. Mhmm. So just remove that box is enough. Right? Power source in like, the entire house power source you are talking about? No. Is there, like, a turn off, turn on on the box on the Yeah. wall as well? That is right. Yes. It's there. Yeah. There is there a button or a like, a cable? One minute. Let me check quickly. Just the power cable. Just Sure. so good. Okay. There's a on off button. Yeah. Okay. I can see that. Yes. Mhmm. Can we turn it off as well for it to power cycle as well? Okay. Yeah. I've Yeah. turned off everything. So Okay. you have both boxes turned off right now? Yeah. If the issue is still there after the twenty minute wait, yeah, just give us a callback so we can proceed with the next step or escalate the issue. Okay. Sure. Yeah. Mhmm. Thank you. Okay.","start_word":1568,"end_word":1833,"sentiment":"neutral","sentiment_score":0.020855430513620377},{"text":"Thank you. Bye Thank you for so now. much for your time. You have a good day. Take care.","start_word":1834,"end_word":1852,"sentiment":"positive","sentiment_score":0.7052135467529297},{"text":"Bye. Yeah. Yeah.","start_word":1853,"end_word":1855,"sentiment":"neutral","sentiment_score":0.23697173595428467},{"text":"Same to you.","start_word":1856,"end_word":1858,"sentiment":"positive","sentiment_score":0.3458313047885895},{"text":"Bye. Bye.","start_word":1859,"end_word":1860,"sentiment":"neutral","sentiment_score":0.14319631457328796}],"average":{"sentiment":"neutral","sentiment_score":-0.07714910840504334}}}}