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What is your full full name? Your name? Okay. Thank you so much. So I do see on here that you've already paid your May. However, recently, the other you have two phone number. Right? Two mobile phones. Right? And then you asked to reactivate the other one. I believe it's your son's phone number. Okay. So the activation for that will occur, the invoice or the bill, by June. So, technically, your bill will be generated on June 1 for the two mobile plans. And you said you I'm so sorry for the collision. And then you're say you're asking how to pay it? Or I'm sorry. You cut off earlier. Invoice. Oh, okay. That's a good question. Yeah. It let me just check here if you do have the payment set up. Okay? Just bear with me here. One moment so I can confirm. Let me check our records. Okay. '19. Alright. So it will automatically be deducted. Just ensure that your your card has the funds available. So technically, by, June 1, our billing process is every first of the June, and it's cover the full month. So you will receive the invoice, on June 1. That's for the two plans for your son, which is the $45, and the other one is $30. So total amount is $75. And we are processing the payment automatically between the fifth till the tenth of each month. And if there's any problem delays on processing the payment, we will go ahead and reach out to you. And did you check your account as well through the customer portal? Or Mm-mm. Mm-mm. 20 dollar. Yeah. That that's what I see as well. So this is just like an error occurred when we had a billing restoration to our server. So this $20, just disregard. Okay? It's not the correct balance on your account because I do see on here that your May, it has been paid, and your June invoice will come on June 1. So, technically, once your June bill has been generated, it'll it will add at this 20, but disregard. It only be $75. Okay? Alright. Oh. Yeah. Like, cancel the other phone number? Like, cancel the Oh, the sharing one. The shared family service. Oh, okay. I got it. Yeah. I I think you could save on this, the family plan. But here's what I'm going to do. I'll just go ahead and endorse your inquiries to our tech team. In that way, they could advise you what's the better way to do about your plan. And then they will just it's okay to call you back within today, right, to your phone number? Okay. Sure, Diane. So, yeah, just keep your line open. They will call you about this question that you do have about the family package instead of having two separate plans. Okay? They will go ahead and figure this out because our tech team will be the one who handle this kind of services to make sure that they will provide you the details and processes accordingly. Okay? So I'll tell them that you are inquiring about changing your two separate plans to a family shared plans, and they could figure out what the best thing to do. Okay? I think so. Because I'm looking on the Family Share. Like, they are stating here unlimited national token tax, unlimited international token tax. Right? So you're asking if you can do international call using your phone number, and then if your son can do an international call using his phone number since you are sharing with the plan. Right? Okay. Perfect. Oh, yeah. Yes. They will go ahead and sort this out for you, and then they will get in touch with you later today. Okay? I endorse your phone number. Sure. Thank you, Gian. Yeah. Yes. Of course. Nice talking to you. Have a good one. Mhmm. 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Good afternoon. This is Airtel accounts. How may I help you today? Okay.\n\nI'm sure I would love to assist you today. I'll just need to pull out your account correctly here. What is your full full name? Your name? Okay.\n\nThank you so much. So I do see on here that you've already paid your May. However, recently, the other you have two phone number. Right? Two mobile phones.\n\nRight? And then you asked to reactivate the other one. I believe it's your son's phone number. Okay. So the activation for that will occur, the invoice or the bill, by June.\n\nSo, technically, your bill will be generated on June 1 for the two mobile plans. And you said you I'm so sorry for the collision. And then you're say you're asking how to pay it? Or I'm sorry. You cut off earlier.\n\nInvoice. Oh, okay. That's a good question. Yeah. It let me just check here if you do have the payment set up.\n\nOkay? Just bear with me here. One moment so I can confirm. Let me check our records. Okay.\n\n'19. Alright. So it will automatically be deducted. Just ensure that your your card has the funds available. So technically, by, June 1, our billing process is every first of the June, and it's cover the full month.\n\nSo you will receive the invoice, on June 1. That's for the two plans for your son, which is the $45, and the other one is $30. So total amount is $75. And we are processing the payment automatically between the fifth till the tenth of each month. And if there's any problem delays on processing the payment, we will go ahead and reach out to you.\n\nAnd did you check your account as well through the customer portal? Or Mm-mm. Mm-mm. 20 dollar. Yeah.\n\nThat that's what I see as well. So this is just like an error occurred when we had a billing restoration to our server. So this $20, just disregard. Okay? It's not the correct balance on your account because I do see on here that your May, it has been paid, and your June invoice will come on June 1.\n\nSo, technically, once your June bill has been generated, it'll it will add at this 20, but disregard. It only be $75. Okay? Alright. Oh.\n\nYeah. Like, cancel the other phone number? Like, cancel the Oh, the sharing one. The shared family service. Oh, okay.\n\nI got it. Yeah. I I think you could save on this, the family plan. But here's what I'm going to do. I'll just go ahead and endorse your inquiries to our tech team.\n\nIn that way, they could advise you what's the better way to do about your plan. And then they will just it's okay to call you back within today, right, to your phone number? Okay. Sure, Diane. So, yeah, just keep your line open.\n\nThey will call you about this question that you do have about the family package instead of having two separate plans. Okay? They will go ahead and figure this out because our tech team will be the one who handle this kind of services to make sure that they will provide you the details and processes accordingly. Okay? So I'll tell them that you are inquiring about changing your two separate plans to a family shared plans, and they could figure out what the best thing to do.\n\nOkay? I think so. Because I'm looking on the Family Share. Like, they are stating here unlimited national token tax, unlimited international token tax. Right?\n\nSo you're asking if you can do international call using your phone number, and then if your son can do an international call using his phone number since you are sharing with the plan. Right? Okay. Perfect. Oh, yeah.\n\nYes. They will go ahead and sort this out for you, and then they will get in touch with you later today. Okay? I endorse your phone number. Sure.\n\nThank you, Gian. Yeah. Yes. Of course. Nice talking to you.\n\nHave a good one. Mhmm. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"positive","sentiment_score":0.34663498401641846},{"text":"Good afternoon.","start":0.32,"end":0.96,"sentiment":"positive","sentiment_score":0.5386621057987213},{"text":"This is Airtel accounts.","start":0.96,"end":2.24,"sentiment":"positive","sentiment_score":0.4505143016576767},{"text":"How may I help you today?","start":2.24,"end":3.46,"sentiment":"positive","sentiment_score":0.48015493154525757},{"text":"Okay.","start":37.83,"end":38.31,"sentiment":"neutral","sentiment_score":0.088349848985672}],"sentiment":"positive","sentiment_score":0.44252113146441324,"num_words":14,"start":0.16,"end":38.31},{"sentences":[{"text":"I'm sure I would love to assist you today.","start":38.31,"end":40.15,"sentiment":"positive","sentiment_score":0.5392557349469926},{"text":"I'll just need to pull out your account correctly here.","start":40.15,"end":43.13,"sentiment":"neutral","sentiment_score":0.19138034880161287},{"text":"What is your full full name?","start":43.555,"end":46.375,"sentiment":"neutral","sentiment_score":-0.039426688415308796},{"text":"Your name?","start":47.235,"end":47.975,"sentiment":"neutral","sentiment_score":-0.023330782540142536},{"text":"Okay.","start":52.755,"end":53.235,"sentiment":"neutral","sentiment_score":0.11483289301395416}],"sentiment":"neutral","sentiment_score":0.2356684392850314,"num_words":28,"start":38.31,"end":53.235},{"sentences":[{"text":"Thank you so much.","start":53.235,"end":54.535,"sentiment":"positive","sentiment_score":0.4728611633181572},{"text":"So I do see on here that you've already paid your May.","start":54.915,"end":59.75,"sentiment":"neutral","sentiment_score":0.10591405940552552},{"text":"However, recently, the other you have two phone number.","start":60.29,"end":65.57,"sentiment":"neutral","sentiment_score":0.004278687760233879},{"text":"Right?","start":65.57,"end":66.07,"sentiment":"neutral","sentiment_score":0.028629710897803307},{"text":"Two mobile phones.","start":66.29,"end":67.67,"sentiment":"neutral","sentiment_score":0.02163826674222946}],"sentiment":"neutral","sentiment_score":0.11360227817605281,"num_words":29,"start":53.235,"end":67.67},{"sentences":[{"text":"Right?","start":68.13,"end":68.53,"sentiment":"neutral","sentiment_score":0.04943545535206795},{"text":"And then you asked to reactivate the other one.","start":68.53,"end":72.905,"sentiment":"neutral","sentiment_score":0.0079744646532668},{"text":"I believe it's your son's phone number.","start":72.905,"end":75.16499,"sentiment":"neutral","sentiment_score":0.015717911134873117},{"text":"Okay.","start":76.825,"end":77.325,"sentiment":"neutral","sentiment_score":0.060909245163202286},{"text":"So the activation for that will occur, the invoice or the bill, by June.","start":77.704994,"end":84.125,"sentiment":"neutral","sentiment_score":0.10279257435883794}],"sentiment":"neutral","sentiment_score":0.05410113441757858,"num_words":32,"start":68.13,"end":84.125},{"sentences":[{"text":"So, technically, your bill will be generated on June 1 for the two mobile plans.","start":84.53,"end":91.59,"sentiment":"neutral","sentiment_score":0.08598731011152268},{"text":"And you said you I'm so sorry for the collision.","start":91.97,"end":100.935,"sentiment":"neutral","sentiment_score":-0.21370288487523795},{"text":"And then you're say you're asking how to pay it?","start":101.395004,"end":104.835,"sentiment":"neutral","sentiment_score":-0.19168236255645751},{"text":"Or I'm sorry.","start":104.835,"end":106.435,"sentiment":"neutral","sentiment_score":-0.21992255747318268},{"text":"You cut off earlier.","start":106.435,"end":107.575,"sentiment":"neutral","sentiment_score":-0.32018935680389404}],"sentiment":"neutral","sentiment_score":-0.1120135219590295,"num_words":42,"start":84.53,"end":107.575},{"sentences":[{"text":"Invoice.","start":122.81,"end":123.31,"sentiment":"neutral","sentiment_score":-0.06558062136173248},{"text":"Oh, okay.","start":131.69499,"end":132.175,"sentiment":"neutral","sentiment_score":0.19148941338062286},{"text":"That's a good question.","start":132.175,"end":133.395,"sentiment":"positive","sentiment_score":0.4943971708416939},{"text":"Yeah.","start":134.015,"end":134.255,"sentiment":"neutral","sentiment_score":0.2115105837583542},{"text":"It let me just check here if you do have the payment set up.","start":134.255,"end":137.935,"sentiment":"neutral","sentiment_score":0.13692541420459747}],"sentiment":"neutral","sentiment_score":0.20106605779040942,"num_words":22,"start":122.81,"end":137.935},{"sentences":[{"text":"Okay?","start":137.935,"end":138.255,"sentiment":"neutral","sentiment_score":0.07814832031726837},{"text":"Just bear with me here.","start":138.255,"end":139.535,"sentiment":"neutral","sentiment_score":0.06821057125926018},{"text":"One moment so I can confirm.","start":139.535,"end":141.95001,"sentiment":"neutral","sentiment_score":0.09153684601187706},{"text":"Let me check our records.","start":142.09001,"end":144.51001,"sentiment":"neutral","sentiment_score":0.10101638436317444},{"text":"Okay.","start":146.81001,"end":147.31001,"sentiment":"neutral","sentiment_score":0.07035131007432938}],"sentiment":"neutral","sentiment_score":0.0857697491430574,"num_words":18,"start":137.935,"end":147.31001},{"sentences":[{"text":"'19.","start":147.53,"end":148.03,"sentiment":"neutral","sentiment_score":0.05992521345615387},{"text":"Alright.","start":159.735,"end":160.235,"sentiment":"neutral","sentiment_score":0.17853176593780518},{"text":"So it will automatically be deducted.","start":160.375,"end":163.035,"sentiment":"neutral","sentiment_score":0.31273241092761356},{"text":"Just ensure that your your card has the funds available.","start":163.335,"end":167.355,"sentiment":"neutral","sentiment_score":0.25278224498033525},{"text":"So technically, by, June 1, our billing process is every first of the June, and it's cover the full month.","start":168.07,"end":176.41,"sentiment":"neutral","sentiment_score":0.16020113304257394}],"sentiment":"neutral","sentiment_score":0.20649201462143346,"num_words":38,"start":147.53,"end":176.41},{"sentences":[{"text":"So you will receive the invoice, on June 1.","start":176.55,"end":180.73001,"sentiment":"neutral","sentiment_score":0.23011799487802717},{"text":"That's for the two plans for your son, which is the $45, and the other one is $30.","start":181.19,"end":191.015,"sentiment":"neutral","sentiment_score":0.16615115395850605},{"text":"So total amount is $75.","start":191.015,"end":193.355,"sentiment":"neutral","sentiment_score":0.18489123582839967},{"text":"And we are processing the payment automatically between the fifth till the tenth of each month.","start":193.815,"end":200.58,"sentiment":"neutral","sentiment_score":0.1753755295649171},{"text":"And if there's any problem delays on processing the payment, we will go ahead and reach out to you.","start":200.58,"end":207.8,"sentiment":"neutral","sentiment_score":-0.02082247914452302}],"sentiment":"neutral","sentiment_score":0.12532269065059834,"num_words":67,"start":176.55,"end":207.8},{"sentences":[{"text":"And did you check your account as well through the customer portal?","start":207.94,"end":213.08,"sentiment":"neutral","sentiment_score":0.028837368978808325},{"text":"Or Mm-mm.","start":213.755,"end":217.77501,"sentiment":"neutral","sentiment_score":-0.14298824593424797},{"text":"Mm-mm.","start":222.235,"end":222.475,"sentiment":"neutral","sentiment_score":-0.32212480902671814},{"text":"20 dollar.","start":222.475,"end":223.375,"sentiment":"neutral","sentiment_score":-0.3088579624891281},{"text":"Yeah.","start":224.315,"end":224.71501,"sentiment":"neutral","sentiment_score":-0.0803571492433548}],"sentiment":"neutral","sentiment_score":-0.053340330409506954,"num_words":18,"start":207.94,"end":224.71501},{"sentences":[{"text":"That that's what I see as well.","start":224.71501,"end":226.395,"sentiment":"neutral","sentiment_score":-0.11003622625555311},{"text":"So this is just like an error occurred when we had a billing restoration to our server.","start":226.395,"end":235.69,"sentiment":"negative","sentiment_score":-0.33891844924758463},{"text":"So this $20, just disregard.","start":236.23,"end":239.61,"sentiment":"neutral","sentiment_score":-0.2592794179916382},{"text":"Okay?","start":239.98999,"end":240.48999,"sentiment":"neutral","sentiment_score":-0.1744212657213211},{"text":"It's not the correct balance on your account because I do see on here that your May, it has been paid, and your June invoice will come on June 1.","start":240.55,"end":251.145,"sentiment":"neutral","sentiment_score":-0.08571548530211051}],"sentiment":"neutral","sentiment_score":-0.1762358355956773,"num_words":60,"start":224.71501,"end":251.145},{"sentences":[{"text":"So, technically, once your June bill has been generated, it'll it will add at this 20, but disregard.","start":251.145,"end":259.16998,"sentiment":"neutral","sentiment_score":-0.03357823105115029},{"text":"It only be $75.","start":259.38998,"end":261.78998,"sentiment":"neutral","sentiment_score":0.03603359870612621},{"text":"Okay?","start":261.78998,"end":262.28998,"sentiment":"neutral","sentiment_score":0.020614247769117355},{"text":"Alright.","start":263.78998,"end":264.28998,"sentiment":"neutral","sentiment_score":0.00917884986847639},{"text":"Oh.","start":278.71503,"end":279.21503,"sentiment":"neutral","sentiment_score":-0.01142594125121832}],"sentiment":"neutral","sentiment_score":-0.017676264308393003,"num_words":25,"start":251.145,"end":279.21503},{"sentences":[{"text":"Yeah.","start":286.54,"end":286.94,"sentiment":"neutral","sentiment_score":-0.015031644143164158},{"text":"Like, cancel the other phone number?","start":286.94,"end":289.2,"sentiment":"neutral","sentiment_score":-0.02423935818175475},{"text":"Like, cancel the Oh, the sharing one.","start":289.66,"end":302.64502,"sentiment":"neutral","sentiment_score":0.0037483953471694675},{"text":"The shared family service.","start":302.865,"end":304.805,"sentiment":"neutral","sentiment_score":0.0413683857768774},{"text":"Oh, okay.","start":305.265,"end":306.245,"sentiment":"neutral","sentiment_score":0.09241516701877117}],"sentiment":"neutral","sentiment_score":0.010803742567077279,"num_words":20,"start":286.54,"end":306.245},{"sentences":[{"text":"I got it.","start":306.625,"end":307.525,"sentiment":"neutral","sentiment_score":0.09931283195813496},{"text":"Yeah.","start":319.63,"end":319.95,"sentiment":"neutral","sentiment_score":0.18896406888961792},{"text":"I I think you could save on this, the family plan.","start":319.95,"end":324.53,"sentiment":"neutral","sentiment_score":0.27838489413261414},{"text":"But here's what I'm going to do.","start":324.75,"end":326.93,"sentiment":"neutral","sentiment_score":0.087434713861772},{"text":"I'll just go ahead and endorse your inquiries to our tech team.","start":326.985,"end":332.745,"sentiment":"neutral","sentiment_score":0.14508724709351858}],"sentiment":"neutral","sentiment_score":0.17359489301110015,"num_words":34,"start":306.625,"end":332.745},{"sentences":[{"text":"In that way, they could advise you what's the better way to do about your plan.","start":332.745,"end":338.84497,"sentiment":"neutral","sentiment_score":-0.059604597045108676},{"text":"And then they will just it's okay to call you back within today, right, to your phone number?","start":339.22498,"end":344.56998,"sentiment":"neutral","sentiment_score":0.1253695608013206},{"text":"Okay.","start":346.22998,"end":346.63,"sentiment":"neutral","sentiment_score":0.2044537216424942},{"text":"Sure, Diane.","start":346.63,"end":347.53,"sentiment":"neutral","sentiment_score":0.24583645164966583},{"text":"So, yeah, just keep your line open.","start":347.91,"end":350.87,"sentiment":"neutral","sentiment_score":0.3176349869796208}],"sentiment":"neutral","sentiment_score":0.09596704717048189,"num_words":44,"start":332.745,"end":350.87},{"sentences":[{"text":"They will call you about this question that you do have about the family package instead of having two separate plans.","start":350.87,"end":358.305,"sentiment":"neutral","sentiment_score":0.18062708917118253},{"text":"Okay?","start":358.305,"end":358.805,"sentiment":"neutral","sentiment_score":0.13505607843399048},{"text":"They will go ahead and figure this out because our tech team will be the one who handle this kind of services to make sure that they will provide you the details and processes accordingly.","start":378.28,"end":392.835,"sentiment":"neutral","sentiment_score":0.04336643921477454},{"text":"Okay?","start":393.055,"end":393.555,"sentiment":"neutral","sentiment_score":0.029698330909013748},{"text":"So I'll tell them that you are inquiring about changing your two separate plans to a family shared plans, and they could figure out what the best thing to do.","start":393.775,"end":405.3,"sentiment":"neutral","sentiment_score":0.049126858450472356}],"sentiment":"neutral","sentiment_score":0.07897220918146725,"num_words":88,"start":350.87,"end":405.3},{"sentences":[{"text":"Okay?","start":405.3,"end":405.8,"sentiment":"neutral","sentiment_score":0.057380061596632},{"text":"I think so.","start":427.11,"end":429.59,"sentiment":"neutral","sentiment_score":0.025722685580452282},{"text":"Because I'm looking on the Family Share.","start":429.59,"end":433.11,"sentiment":"neutral","sentiment_score":0.032545398122497966},{"text":"Like, they are stating here unlimited national token tax, unlimited international token tax.","start":433.11,"end":440.38998,"sentiment":"neutral","sentiment_score":0.01996519359258505},{"text":"Right?","start":440.38998,"end":440.88998,"sentiment":"neutral","sentiment_score":0.01973458006978035}],"sentiment":"neutral","sentiment_score":0.025665920078754425,"num_words":25,"start":405.3,"end":440.88998},{"sentences":[{"text":"So you're asking if you can do international call using your phone number, and then if your son can do an international call using his phone number since you are sharing with the plan.","start":442.595,"end":455.90002,"sentiment":"neutral","sentiment_score":0.03717475110555396},{"text":"Right?","start":455.96002,"end":456.46002,"sentiment":"neutral","sentiment_score":0.029367849230766296},{"text":"Okay.","start":457.96002,"end":458.36002,"sentiment":"neutral","sentiment_score":0.07929345220327377},{"text":"Perfect.","start":458.36002,"end":458.86002,"sentiment":"neutral","sentiment_score":0.23969289660453796},{"text":"Oh, yeah.","start":475.46503,"end":475.785,"sentiment":"neutral","sentiment_score":0.08735249191522598}],"sentiment":"neutral","sentiment_score":0.04582053126815038,"num_words":39,"start":442.595,"end":475.785},{"sentences":[{"text":"Yes.","start":475.785,"end":476.285,"sentiment":"neutral","sentiment_score":0.1858694553375244},{"text":"They will go ahead and sort this out for you, and then they will get in touch with you later today.","start":476.42502,"end":482.505,"sentiment":"neutral","sentiment_score":0.29718594536894843},{"text":"Okay?","start":482.505,"end":483.005,"sentiment":"neutral","sentiment_score":0.12294960767030716},{"text":"I endorse your phone number.","start":483.58002,"end":485.2,"sentiment":"neutral","sentiment_score":0.2094415694475174},{"text":"Sure.","start":485.58002,"end":486.06003,"sentiment":"neutral","sentiment_score":0.3046766519546509}],"sentiment":"neutral","sentiment_score":0.2724692556878616,"num_words":29,"start":475.785,"end":486.06003},{"sentences":[{"text":"Thank you, Gian.","start":486.06003,"end":487.2,"sentiment":"positive","sentiment_score":0.57087775071462},{"text":"Yeah.","start":487.74002,"end":487.98,"sentiment":"neutral","sentiment_score":0.21851789951324463},{"text":"Yes.","start":487.98,"end":488.38,"sentiment":"neutral","sentiment_score":0.08793716877698898},{"text":"Of course.","start":488.38,"end":489.12003,"sentiment":"positive","sentiment_score":0.5135936737060547},{"text":"Nice talking to you.","start":489.18002,"end":490.30002,"sentiment":"positive","sentiment_score":0.9042694270610809}],"sentiment":"positive","sentiment_score":0.6057593978264115,"num_words":11,"start":486.06003,"end":490.30002},{"sentences":[{"text":"Have a good one.","start":490.30002,"end":491.36002,"sentiment":"positive","sentiment_score":0.7741067558526993},{"text":"Mhmm.","start":492.78,"end":493.02002,"sentiment":"neutral","sentiment_score":0.07778798788785934},{"text":"Bye.","start":493.02002,"end":493.52002,"sentiment":"neutral","sentiment_score":-0.12225819379091264}],"sentiment":"positive","sentiment_score":0.5086594695846239,"num_words":6,"start":490.30002,"end":493.52002}]}}]},{"alternatives":[{"transcript":"Yeah. Hello. Yeah. I'm taking the Airtel for my mobile service. I wanna make sure how can I pay the payment for this this request, yeah, my service? I noticed that in when I log in my my my my customer, there are two services under my name. I I didn't see how can I pay that or how much did I pay? Where can I find it? Sorry. Sorry. My full name my my full name, Tian Huong Zheng. Yeah. Right. Yeah. Right. Yeah. Okay. Yeah. Sure. Please go ahead. I'm sorry. Yeah. My my question is, on the my account, there are two numbers. One is mine, another one is for my son. So for next month, the June 1, so when you have the invoice ready, so you will deduct money from my account directly, or do I need to set up for my son's one? Yeah. Sure. Sure. Mhmm. Yeah. I I'm checking now, but I noticed that account balance you owe 20. I don't understand what that that mean. Yeah. Yeah. Okay. Okay. I have another question is, now if we do hand two services, can I hand one, for example, for the family services, yeah, combine each other than one? Do you hand the the if you sort of yeah. I mean, the cheapest one Compare these two. Yeah. Now currently for this one, 70 five. No. No. I mean, we still use the same number, but if you have the family service, we want to the, you know, the cheapest one. Yeah. Yeah. Yeah. But yeah. If I for me, if I I see 10 GB for him, it's 40 GB. Can I handle the cheaper one? I mean, we also can use both services. Yeah. Yeah. Mhmm. Okay. Yeah. Yeah. Sure. Yeah. Yeah. And also, I have another question is, you know, for now, it's the 75. I think if there yeah. I mean, if family wine, I hope the price is cheaper than current situation. Okay. Mhmm. Okay. Yeah. Yeah. And, also, another one is my for my son under my son's saving, he hand he can do the international call. If we do the family service, can I call yeah? Under my phone, can I call the international calls as well for the to China? Okay. Yeah. Yes. Right. Yeah. Yeah. But for current situation, he only he can call the international call, but I can't. But most of the time, I did the I, yeah, I need to do the international call. So that's why I want to change if it's possible. Okay. I got it. Thank you. Yeah. Looking forward to your call. Bye. You too. 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Hello. Yeah. I'm taking the Airtel for my mobile service. I wanna make sure how can I pay the payment for this this request, yeah, my service?\n\nI noticed that in when I log in my my my my customer, there are two services under my name. I I didn't see how can I pay that or how much did I pay? Where can I find it? Sorry. Sorry.\n\nMy full name my my full name, Tian Huong Zheng. Yeah. Right. Yeah. Right.\n\nYeah. Okay. Yeah. Sure. Please go ahead.\n\nI'm sorry. Yeah. My my question is, on the my account, there are two numbers. One is mine, another one is for my son. So for next month, the June 1, so when you have the invoice ready, so you will deduct money from my account directly, or do I need to set up for my son's one?\n\nYeah. Sure. Sure. Mhmm. Yeah.\n\nI I'm checking now, but I noticed that account balance you owe 20. I don't understand what that that mean. Yeah. Yeah. Okay.\n\nOkay. I have another question is, now if we do hand two services, can I hand one, for example, for the family services, yeah, combine each other than one? Do you hand the the if you sort of yeah. I mean, the cheapest one Compare these two. Yeah.\n\nNow currently for this one, 70 five. No. No. I mean, we still use the same number, but if you have the family service, we want to the, you know, the cheapest one. Yeah.\n\nYeah. Yeah. But yeah. If I for me, if I I see 10 GB for him, it's 40 GB. Can I handle the cheaper one?\n\nI mean, we also can use both services. Yeah. Yeah. Mhmm. Okay.\n\nYeah. Yeah. Sure. Yeah. Yeah.\n\nAnd also, I have another question is, you know, for now, it's the 75. I think if there yeah. I mean, if family wine, I hope the price is cheaper than current situation. Okay. Mhmm.\n\nOkay. Yeah. Yeah. And, also, another one is my for my son under my son's saving, he hand he can do the international call. 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Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.56,"end":4.88,"sentiment":"neutral","sentiment_score":0.0832802876830101},{"text":"Hello.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.06846461445093155},{"text":"Yeah.","start":6.8799996,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.050167977809906006},{"text":"I'm taking the Airtel for my mobile service.","start":7.2799997,"end":11.3,"sentiment":"neutral","sentiment_score":0.07558701140806079},{"text":"I wanna make sure how can I pay the payment for this this request, yeah, my service?","start":11.679999,"end":21.914999,"sentiment":"neutral","sentiment_score":0.06907108228872805}],"sentiment":"neutral","sentiment_score":0.07074347750416823,"num_words":28,"start":4.56,"end":21.914999},{"sentences":[{"text":"I noticed that in when I log in my my my my customer, there are two services under my 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Zheng.","start":46.925,"end":51.984997,"sentiment":"neutral","sentiment_score":-0.003781212214380503},{"text":"Yeah.","start":66.409996,"end":66.81,"sentiment":"neutral","sentiment_score":0.026249662041664124},{"text":"Right.","start":66.81,"end":67.31,"sentiment":"neutral","sentiment_score":0.030240599066019055},{"text":"Yeah.","start":67.61,"end":68.11,"sentiment":"neutral","sentiment_score":0.047024160623550415},{"text":"Right.","start":68.25,"end":68.75,"sentiment":"neutral","sentiment_score":0.044562362134456635}],"sentiment":"neutral","sentiment_score":0.007876047265848942,"num_words":14,"start":46.925,"end":68.75},{"sentences":[{"text":"Yeah.","start":75.725006,"end":76.225006,"sentiment":"neutral","sentiment_score":0.05217194929718971},{"text":"Okay.","start":92.11,"end":92.61,"sentiment":"neutral","sentiment_score":0.035151295363903046},{"text":"Yeah.","start":94.590004,"end":95.07001,"sentiment":"neutral","sentiment_score":0.06120922043919563},{"text":"Sure.","start":95.07001,"end":95.47,"sentiment":"neutral","sentiment_score":0.127503901720047},{"text":"Please go ahead.","start":95.47,"end":96.670006,"sentiment":"neutral","sentiment_score":0.10889037946859996}],"sentiment":"neutral","sentiment_score":0.08610107217516218,"num_words":7,"start":75.725006,"end":96.670006},{"sentences":[{"text":"I'm sorry.","start":96.670006,"end":97.245,"sentiment":"neutral","sentiment_score":-0.2082250788807869},{"text":"Yeah.","start":108.605,"end":109.005005,"sentiment":"neutral","sentiment_score":-0.07111604511737823},{"text":"My my question is, on the my account, there are two numbers.","start":109.005005,"end":113.61,"sentiment":"neutral","sentiment_score":-0.06652826784799497},{"text":"One is mine, another one is for my son.","start":113.91,"end":116.65,"sentiment":"neutral","sentiment_score":-0.02444330934021208},{"text":"So for next month, the June 1, so when you have the invoice ready, so you will deduct money from my account directly, or do I need to set up for my son's one?","start":116.71001,"end":130.705,"sentiment":"neutral","sentiment_score":0.01914108347366838}],"sentiment":"neutral","sentiment_score":-0.014743075224346128,"num_words":58,"start":96.670006,"end":130.705},{"sentences":[{"text":"Yeah.","start":139.98,"end":140.45999,"sentiment":"neutral","sentiment_score":0.06189094856381416},{"text":"Sure.","start":140.45999,"end":140.7,"sentiment":"neutral","sentiment_score":0.14351126551628113},{"text":"Sure.","start":140.7,"end":141.2,"sentiment":"neutral","sentiment_score":0.1716652512550354},{"text":"Mhmm.","start":168.41,"end":168.91,"sentiment":"neutral","sentiment_score":0.13565421104431152},{"text":"Yeah.","start":213.705,"end":214.10501,"sentiment":"neutral","sentiment_score":-0.024933870881795883}],"sentiment":"neutral","sentiment_score":0.09755756109952926,"num_words":5,"start":139.98,"end":214.10501},{"sentences":[{"text":"I I'm checking now, but I noticed that account balance you owe 20.","start":214.10501,"end":221.53,"sentiment":"neutral","sentiment_score":-0.22116249341231126},{"text":"I don't understand what that that mean.","start":221.75,"end":223.83,"sentiment":"neutral","sentiment_score":-0.29706115807805744},{"text":"Yeah.","start":223.83,"end":224.33,"sentiment":"neutral","sentiment_score":-0.08524292707443237},{"text":"Yeah.","start":242.965,"end":243.465,"sentiment":"neutral","sentiment_score":-0.11393681168556212},{"text":"Okay.","start":251.73999,"end":252.23999,"sentiment":"neutral","sentiment_score":0.0009662173688411712}],"sentiment":"neutral","sentiment_score":-0.22403278444772182,"num_words":23,"start":214.10501,"end":252.23999},{"sentences":[{"text":"Okay.","start":262.725,"end":263.125,"sentiment":"neutral","sentiment_score":0.01930226758122444},{"text":"I have another question is, now if we do hand two services, can I hand one, for example, for the family services, yeah, combine each other than one?","start":263.125,"end":278.81,"sentiment":"neutral","sentiment_score":0.004112976802779096},{"text":"Do you hand the the if you sort of yeah.","start":278.81,"end":281.29,"sentiment":"neutral","sentiment_score":-0.030530397221446036},{"text":"I mean, the cheapest one Compare these two.","start":281.29,"end":285.51498,"sentiment":"neutral","sentiment_score":-0.024617538321763277},{"text":"Yeah.","start":285.51498,"end":286.01498,"sentiment":"neutral","sentiment_score":0.008877073414623737}],"sentiment":"neutral","sentiment_score":-0.007477116402393828,"num_words":48,"start":262.725,"end":286.01498},{"sentences":[{"text":"Now currently for this one, 70 five.","start":286.07498,"end":288.895,"sentiment":"neutral","sentiment_score":-0.021861030054943904},{"text":"No.","start":290.315,"end":290.815,"sentiment":"neutral","sentiment_score":-0.095227912068367},{"text":"No.","start":291.595,"end":291.91498,"sentiment":"neutral","sentiment_score":-0.14088106155395508},{"text":"I mean, we still use the same number, but if you have the family service, we want to the, you know, the cheapest one.","start":291.91498,"end":301.87,"sentiment":"neutral","sentiment_score":-0.02447988830196361},{"text":"Yeah.","start":303.53,"end":304.03,"sentiment":"neutral","sentiment_score":0.033568546175956726}],"sentiment":"neutral","sentiment_score":-0.027737792855238214,"num_words":34,"start":286.07498,"end":304.03},{"sentences":[{"text":"Yeah.","start":304.65,"end":305.15,"sentiment":"neutral","sentiment_score":0.0529114231467247},{"text":"Yeah.","start":305.53,"end":306.03,"sentiment":"neutral","sentiment_score":0.0895070880651474},{"text":"But yeah.","start":306.41,"end":307.63,"sentiment":"neutral","sentiment_score":0.06244232878088951},{"text":"If I for me, if I I see 10 GB for him, it's 40 GB.","start":307.995,"end":312.875,"sentiment":"neutral","sentiment_score":-0.020500498265028},{"text":"Can I handle the cheaper one?","start":312.875,"end":314.975,"sentiment":"neutral","sentiment_score":-0.027840978776415188}],"sentiment":"neutral","sentiment_score":-0.0082900071144104,"num_words":25,"start":304.65,"end":314.975},{"sentences":[{"text":"I mean, we also can use both services.","start":315.195,"end":318.17502,"sentiment":"neutral","sentiment_score":0.05606101360172033},{"text":"Yeah.","start":318.635,"end":319.135,"sentiment":"neutral","sentiment_score":0.12717097997665405},{"text":"Yeah.","start":334.26,"end":334.76,"sentiment":"neutral","sentiment_score":0.01341164857149124},{"text":"Mhmm.","start":337.92502,"end":338.42502,"sentiment":"neutral","sentiment_score":-0.040859851986169815},{"text":"Okay.","start":339.285,"end":339.785,"sentiment":"neutral","sentiment_score":0.11332762241363524}],"sentiment":"neutral","sentiment_score":0.05512820898244778,"num_words":12,"start":315.195,"end":339.785},{"sentences":[{"text":"Yeah.","start":344.885,"end":345.20502,"sentiment":"neutral","sentiment_score":0.1341800093650818},{"text":"Yeah.","start":345.20502,"end":345.525,"sentiment":"neutral","sentiment_score":0.1737021654844284},{"text":"Sure.","start":345.525,"end":346.025,"sentiment":"neutral","sentiment_score":0.22211012244224548},{"text":"Yeah.","start":346.405,"end":346.905,"sentiment":"neutral","sentiment_score":0.24073630571365356},{"text":"Yeah.","start":358.9,"end":359.4,"sentiment":"neutral","sentiment_score":0.0832521840929985}],"sentiment":"neutral","sentiment_score":0.17079615741968154,"num_words":5,"start":344.885,"end":359.4},{"sentences":[{"text":"And also, I have another question is, you know, for now, it's the 75.","start":359.7,"end":367.55502,"sentiment":"neutral","sentiment_score":-0.01397906496588673},{"text":"I think if there yeah.","start":368.575,"end":370.73502,"sentiment":"neutral","sentiment_score":-0.021384529396891595},{"text":"I mean, if family wine, I hope the price is cheaper than current situation.","start":370.73502,"end":376.11502,"sentiment":"neutral","sentiment_score":0.04884975044322865},{"text":"Okay.","start":381.12,"end":381.62,"sentiment":"neutral","sentiment_score":0.04502961784601211},{"text":"Mhmm.","start":385.04,"end":385.54,"sentiment":"neutral","sentiment_score":0.009345119819045069}],"sentiment":"neutral","sentiment_score":0.012446905353239604,"num_words":35,"start":359.7,"end":385.54},{"sentences":[{"text":"Okay.","start":394.145,"end":394.645,"sentiment":"neutral","sentiment_score":0.0352468378841877},{"text":"Yeah.","start":402.625,"end":403.125,"sentiment":"neutral","sentiment_score":0.09775657951831818},{"text":"Yeah.","start":406.2,"end":406.7,"sentiment":"neutral","sentiment_score":0.06221017986536026},{"text":"And, also, another one is my for my son under my son's saving, he hand he can do the international call.","start":406.84,"end":415.66,"sentiment":"neutral","sentiment_score":0.06126010701769874},{"text":"If we do the family service, can I call yeah?","start":415.88,"end":421.095,"sentiment":"neutral","sentiment_score":0.043705830723047255}],"sentiment":"neutral","sentiment_score":0.05643335740794154,"num_words":34,"start":394.145,"end":421.095},{"sentences":[{"text":"Under my phone, can I call the international calls as well for the to China?","start":421.095,"end":426.47498,"sentiment":"neutral","sentiment_score":0.02604471817612648},{"text":"Okay.","start":441.40002,"end":441.90002,"sentiment":"neutral","sentiment_score":0.045901793986558914},{"text":"Yeah.","start":454.125,"end":454.625,"sentiment":"neutral","sentiment_score":0.025143064558506012},{"text":"Yes.","start":456.285,"end":456.785,"sentiment":"neutral","sentiment_score":0.04715276509523392},{"text":"Right.","start":456.92502,"end":457.42502,"sentiment":"neutral","sentiment_score":0.05659729614853859}],"sentiment":"neutral","sentiment_score":0.02976135223319656,"num_words":19,"start":421.095,"end":457.42502},{"sentences":[{"text":"Yeah.","start":457.97998,"end":458.47998,"sentiment":"neutral","sentiment_score":0.14994177222251892},{"text":"Yeah.","start":458.78,"end":459.09998,"sentiment":"neutral","sentiment_score":0.09644781053066254},{"text":"But for current situation, he only he can call the international call, but I can't.","start":459.09998,"end":464.86,"sentiment":"neutral","sentiment_score":-0.10922273695468902},{"text":"But most of the time, I did the I, yeah, I need to do the international call.","start":464.86,"end":471.41998,"sentiment":"neutral","sentiment_score":-0.1609798757468953},{"text":"So that's why I want to change if it's possible.","start":471.41998,"end":474.635,"sentiment":"neutral","sentiment_score":-0.09955651462078094}],"sentiment":"neutral","sentiment_score":-0.11645851148800417,"num_words":44,"start":457.97998,"end":474.635},{"sentences":[{"text":"Okay.","start":483.335,"end":483.815,"sentiment":"neutral","sentiment_score":0.141075000166893},{"text":"I got it.","start":483.815,"end":484.615,"sentiment":"neutral","sentiment_score":0.18471462527910867},{"text":"Thank you.","start":484.615,"end":485.335,"sentiment":"neutral","sentiment_score":0.30302779376506805},{"text":"Yeah.","start":485.335,"end":485.655,"sentiment":"neutral","sentiment_score":0.24713784456253052},{"text":"Looking forward to your call.","start":485.655,"end":487.435,"sentiment":"positive","sentiment_score":0.48603272438049316}],"sentiment":"neutral","sentiment_score":0.3315479941666126,"num_words":12,"start":483.335,"end":487.435},{"sentences":[{"text":"Bye.","start":487.7989,"end":488.2989,"sentiment":"neutral","sentiment_score":0.21369370818138125},{"text":"You too.","start":491.71887,"end":492.43887,"sentiment":"positive","sentiment_score":0.5321093797683716},{"text":"Bye.","start":492.43887,"end":492.93887,"sentiment":"neutral","sentiment_score":0.2675943374633789}],"sentiment":"positive","sentiment_score":0.3863767012953758,"num_words":4,"start":487.7989,"end":492.93887}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Yeah. Hello. Yeah. I'm taking the Airtel for my mobile service. I wanna make sure how can I pay the payment for this this request, yeah, my service?\n\nI noticed that in when I log in my my my my customer, there are two services under my name. I I didn't see how can I pay that or how much did I pay? Where can I find it?\n\nChannel 0: Okay. I'm sure I would love to assist you today. I'll just need to pull out your account correctly here. What is your\n\nChannel 1: Sorry.\n\nChannel 0: full\n\nChannel 1: Sorry.\n\nChannel 0: full name?\n\nChannel 1: My\n\nChannel 0: Your\n\nChannel 1: full\n\nChannel 0: name?\n\nChannel 1: name my my full name, Tian Huong Zheng.\n\nChannel 0: Okay. Thank you so much. So I do see on here that you've already paid your May. However, recently, the other you have two phone number. Right?\n\nTwo\n\nChannel 1: Yeah.\n\nChannel 0: mobile\n\nChannel 1: Right.\n\nChannel 0: phones.\n\nChannel 1: Yeah.\n\nChannel 0: Right?\n\nChannel 1: Right.\n\nChannel 0: And then you asked to reactivate the other one. I believe it's your son's phone number.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So the activation for that will occur, the invoice or the bill, by June. So, technically, your bill will be generated on June 1 for the two mobile plans. And\n\nChannel 1: Okay.\n\nChannel 0: you said you\n\nChannel 1: Yeah. Sure. Please go ahead. I'm sorry.\n\nChannel 0: I'm so sorry for the collision. And then you're say you're asking how to pay it? Or I'm sorry. You cut off earlier.\n\nChannel 1: Yeah. My my question is, on the my account, there are two numbers. One is mine, another one is for my son. So for next month, the June 1, so when you have the invoice\n\nChannel 0: Invoice.\n\nChannel 1: ready, so you will deduct money from my account directly, or do I need to set up for my son's one?\n\nChannel 0: Oh, okay. That's a good question. Yeah. It let me just check here if you do have the payment set up. Okay?\n\nJust bear with me here. One moment\n\nChannel 1: Yeah.\n\nChannel 0: so I\n\nChannel 1: Sure.\n\nChannel 0: can\n\nChannel 1: Sure.\n\nChannel 0: confirm. Let me check our records. Okay. '19. Alright.\n\nSo it will automatically be deducted. Just ensure that your your card has the funds available. So technically, by,\n\nChannel 1: Mhmm.\n\nChannel 0: June 1, our billing process is every first of the June, and it's cover the full month. So you will receive the invoice, on June 1. That's for the two plans for your son, which is the $45, and the other one is $30. So total amount is $75. And we are processing the payment automatically between the fifth till the tenth of each month.\n\nAnd if there's any problem delays on processing the payment, we will go ahead and reach out to you. And did you check your account as well through the customer portal?\n\nChannel 1: Yeah.\n\nChannel 0: Or\n\nChannel 1: I I'm checking now, but I noticed\n\nChannel 0: Mm-mm.\n\nChannel 1: that account balance you owe 20. I don't\n\nChannel 0: Mm-mm.\n\nChannel 1: understand\n\nChannel 0: 20\n\nChannel 1: what\n\nChannel 0: dollar.\n\nChannel 1: that that mean. Yeah.\n\nChannel 0: Yeah. That that's what I see as well. So this is just like an error occurred when we had a billing restoration to our server. So this $20, just disregard. Okay?\n\nIt's not the correct balance on\n\nChannel 1: Yeah.\n\nChannel 0: your account because I do see on here that your May, it has been paid, and your June invoice will come on June 1. So, technically,\n\nChannel 1: Okay.\n\nChannel 0: once your June bill has been generated, it'll it will add at this 20, but disregard. It only be $75. Okay?\n\nChannel 1: Okay. I have another\n\nChannel 0: Alright.\n\nChannel 1: question is, now if we do hand two services, can I hand one, for example, for the family services, yeah, combine each other than one?\n\nChannel 0: Oh.\n\nChannel 1: Do you hand the the if you sort of yeah. I mean, the cheapest one Compare these two. Yeah. Now currently\n\nChannel 0: Yeah. Like,\n\nChannel 1: for this\n\nChannel 0: cancel\n\nChannel 1: one,\n\nChannel 0: the\n\nChannel 1: 70\n\nChannel 0: other\n\nChannel 1: five.\n\nChannel 0: phone number? Like, cancel\n\nChannel 1: No.\n\nChannel 0: the\n\nChannel 1: No. I mean, we still use the same number, but if you have the family service, we want to the, you know, the cheapest\n\nChannel 0: Oh,\n\nChannel 1: one.\n\nChannel 0: the sharing one. The shared family\n\nChannel 1: Yeah.\n\nChannel 0: service.\n\nChannel 1: Yeah.\n\nChannel 0: Oh,\n\nChannel 1: Yeah.\n\nChannel 0: okay.\n\nChannel 1: But\n\nChannel 0: I got it.\n\nChannel 1: yeah. If I for me, if I I see 10 GB for him, it's 40 GB. Can I handle the cheaper one? I mean, we also can use both services. Yeah.\n\nChannel 0: Yeah. I I think you could save on this, the family plan. But here's what I'm going to do. I'll just go ahead and endorse your inquiries to our tech team. In that way, they could\n\nChannel 1: Yeah.\n\nChannel 0: advise you what's the better way to do about\n\nChannel 1: Mhmm.\n\nChannel 0: your plan. And\n\nChannel 1: Okay.\n\nChannel 0: then they will just it's okay to call you back within today, right, to your phone number?\n\nChannel 1: Yeah. Yeah. Sure.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Sure, Diane. So, yeah, just keep your line open. They will call you about this question that you do have about the family package instead of having two separate plans. Okay?\n\nChannel 1: Yeah. And also, I have another question is, you know, for now, it's the 75. I think if there yeah. I mean, if family wine, I hope the price is cheaper than current situation.\n\nChannel 0: They will go ahead and figure this out because\n\nChannel 1: Okay.\n\nChannel 0: our tech team will be the one who handle this\n\nChannel 1: Mhmm.\n\nChannel 0: kind of services to make sure that they will provide you the details and processes accordingly. Okay? So I'll\n\nChannel 1: Okay.\n\nChannel 0: tell them that you are inquiring about changing your two separate plans to a family shared plans, and\n\nChannel 1: Yeah.\n\nChannel 0: they could figure out what the best thing to do. Okay?\n\nChannel 1: Yeah. And, also, another one is my for my son under my son's saving, he hand he can do the international call. If we do the family service, can I call yeah? Under my phone, can I call the international calls as well for the to China?\n\nChannel 0: I think so. Because I'm looking on the Family Share. Like, they are stating here unlimited national token tax, unlimited international token tax. Right?\n\nChannel 1: Okay.\n\nChannel 0: So you're asking if you can do international call using your phone number, and then if your son can do an international call using his phone number since you are sharing with\n\nChannel 1: Yeah.\n\nChannel 0: the plan. Right?\n\nChannel 1: Yes. Right.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Perfect.\n\nChannel 1: Yeah. But for current situation, he only he can call the international call, but I can't. But most of the time, I did the I, yeah, I need to do the international call. So that's why I want to change if it's possible.\n\nChannel 0: Oh, yeah. Yes. They will go ahead and sort this out for you, and then they will get in touch with you later today. Okay?\n\nChannel 1: Okay.\n\nChannel 0: I\n\nChannel 1: I\n\nChannel 0: endorse\n\nChannel 1: got\n\nChannel 0: your\n\nChannel 1: it.\n\nChannel 0: phone\n\nChannel 1: Thank\n\nChannel 0: number.\n\nChannel 1: you. Yeah.\n\nChannel 0: Sure.\n\nChannel 1: Looking forward\n\nChannel 0: Thank\n\nChannel 1: to\n\nChannel 0: you,\n\nChannel 1: your\n\nChannel 0: Gian.\n\nChannel 1: call.\n\nChannel 0: Yeah.\n\nChannel 1: Bye.\n\nChannel 0: Yes. Of course. Nice talking to you. Have a good one.\n\nChannel 1: You too. Bye.\n\nChannel 0: Mhmm. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"positive","sentiment_score":0.34663498401641846},{"text":"Good afternoon.","start":0.32,"end":0.96,"sentiment":"positive","sentiment_score":0.5386621057987213},{"text":"This is Airtel accounts.","start":0.96,"end":2.24,"sentiment":"positive","sentiment_score":0.4505143016576767},{"text":"How may I help you today?","start":2.24,"end":3.46,"sentiment":"positive","sentiment_score":0.48015493154525757}],"sentiment":"positive","sentiment_score":0.46976507627047026,"channel":0,"num_words":13,"start":0.16,"end":3.46},{"sentences":[{"text":"Yeah.","start":4.56,"end":4.88,"sentiment":"neutral","sentiment_score":0.0832802876830101},{"text":"Hello.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.06846461445093155},{"text":"Yeah.","start":6.8799996,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.050167977809906006},{"text":"I'm taking the Airtel for my mobile service.","start":7.2799997,"end":11.3,"sentiment":"neutral","sentiment_score":0.07558701140806079},{"text":"I wanna make sure how can I pay the payment for this this request, yeah, my service?","start":11.679999,"end":21.914999,"sentiment":"neutral","sentiment_score":0.06907108228872805}],"sentiment":"neutral","sentiment_score":0.07074347750416823,"channel":1,"num_words":28,"start":4.56,"end":21.914999},{"sentences":[{"text":"I noticed that in when I log in my my my my customer, there are two services under my name.","start":22.375,"end":30.89,"sentiment":"neutral","sentiment_score":-0.13096878118813038},{"text":"I I didn't see how can I pay that or how much did I pay?","start":30.89,"end":34.99,"sentiment":"neutral","sentiment_score":-0.23052136997381847},{"text":"Where can I find it?","start":35.29,"end":36.83,"sentiment":"neutral","sentiment_score":-0.06514645665884018}],"sentiment":"neutral","sentiment_score":-0.16007321141660213,"channel":1,"num_words":40,"start":22.375,"end":36.83},{"sentences":[{"text":"Okay.","start":37.83,"end":38.31,"sentiment":"neutral","sentiment_score":0.088349848985672},{"text":"I'm sure I would love to assist you today.","start":38.31,"end":40.15,"sentiment":"positive","sentiment_score":0.5392557349469926},{"text":"I'll just need to pull out your account correctly here.","start":40.15,"end":43.13,"sentiment":"neutral","sentiment_score":0.19138034880161287},{"text":"What is 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The representative confirms that the bill will be generated on June 1st and the customer can pay it online or through a customer portal. The customer also asks about switching plans for their son's family, and the representative explains that they can do both plans and that the tech team will handle the request."},"intents":{"segments":[{"text":"I'm taking the Airtel for my mobile service. I wanna make sure how can I pay the payment for this this request, yeah, my service?","start_word":16,"end_word":40,"intents":[{"intent":"Pay mobile service","confidence_score":0.49298763}]},{"text":"Where can I find it? Okay.","start_word":76,"end_word":81,"intents":[{"intent":"Locate account","confidence_score":0.021035241}]},{"text":"I'm sure I would love to assist you today. I'll just need to pull out your account correctly here. What is your Sorry.","start_word":82,"end_word":104,"intents":[{"intent":"Update account information","confidence_score":0.002273206}]},{"text":"My my question is, on the my account, there are two numbers. One is mine, another one is for my son. So for next month, the June 1, so when you have the invoice Invoice.","start_word":239,"end_word":273,"intents":[{"intent":"Update invoice details","confidence_score":0.000004511841}]},{"text":"ready, so you will deduct money from my account directly, or do I need to set up for my son's one? Oh, okay.","start_word":275,"end_word":297,"intents":[{"intent":"Set up payment","confidence_score":0.22772889},{"intent":"Deduct money","confidence_score":0.24817471},{"intent":"Process payment","confidence_score":0.09803977}]},{"text":"Let me check our records. Okay.","start_word":331,"end_word":336,"intents":[{"intent":"Check records","confidence_score":0.38321346}]},{"text":"And did you check your account as well through the customer portal? Yeah.","start_word":443,"end_word":455,"intents":[{"intent":"Check account","confidence_score":0.44941473}]},{"text":"So this is just like an error occurred when we had a billing restoration to our server. So this $20, just disregard. Okay?","start_word":490,"end_word":512,"intents":[{"intent":"Disregard billing","confidence_score":0.024619337}]},{"text":"once your June bill has been generated, it'll it will add at this 20, but disregard.","start_word":547,"end_word":562,"intents":[{"intent":"Generate invoice","confidence_score":0.19705085}]},{"text":"They will call you about this question that you do have about the family package instead of having two separate plans. Okay? Yeah.","start_word":791,"end_word":813,"intents":[{"intent":"Discuss family packages","confidence_score":0.012410814}]},{"text":"tell them that you are inquiring about changing your two separate plans to a family shared plans, and Yeah.","start_word":888,"end_word":906,"intents":[{"intent":"Change plans","confidence_score":0.526026}]},{"text":"If we do the family service, can I call yeah? Under my phone, can I call the international calls as well for the to China? I think so.","start_word":940,"end_word":967,"intents":[{"intent":"Arrange call","confidence_score":0.00559258}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Airtel accounts. How may I help you today?","start_word":0,"end_word":12,"sentiment":"positive","sentiment_score":0.460409551858902},{"text":"Yeah. Hello. Yeah. I'm taking the Airtel for my mobile service. I wanna make sure how can I pay the payment for this this request, yeah, my service? I noticed that in when I log in my my my my customer, there are two services under my name. I I didn't see how can I pay that or how much did I pay? Where can I find it? Okay.","start_word":13,"end_word":81,"sentiment":"neutral","sentiment_score":-0.05200622230768204},{"text":"I'm sure I would love to assist you today.","start_word":82,"end_word":90,"sentiment":"positive","sentiment_score":0.4887080192565918},{"text":"I'll just need to pull out your account correctly here. What is your Sorry. full Sorry. full name? My Your full name? name my my full name, Tian Huong Zheng. Okay.","start_word":91,"end_word":121,"sentiment":"neutral","sentiment_score":0.047135598957538605},{"text":"Thank you so much.","start_word":122,"end_word":125,"sentiment":"positive","sentiment_score":0.4697460234165192},{"text":"So I do see on here that you've already paid your May. However, recently, the other you have two phone number. Right? Two Yeah. mobile Right. phones. Yeah. Right? Right. And then you asked to reactivate the other one. I believe it's your son's phone number. Yeah. Okay. So the activation for that will occur, the invoice or the bill, by June. So, technically, your bill will be generated on June 1 for the two mobile plans. And Okay. you said you Yeah. Sure. Please go ahead. I'm sorry.","start_word":126,"end_word":214,"sentiment":"neutral","sentiment_score":0.04812520369887352},{"text":"I'm so sorry for the collision.","start_word":215,"end_word":220,"sentiment":"negative","sentiment_score":-0.35599958896636963},{"text":"And then you're say you're asking how to pay it? Or I'm sorry. You cut off earlier. Yeah. My my question is, on the my account, there are two numbers. One is mine, another one is for my son. So for next month, the June 1, so when you have the invoice Invoice. ready, so you will deduct money from my account directly, or do I need to set up for my son's one? Oh, okay.","start_word":221,"end_word":296,"sentiment":"neutral","sentiment_score":-0.055893016047775745},{"text":"That's a good question.","start_word":297,"end_word":300,"sentiment":"positive","sentiment_score":0.4716661274433136},{"text":"Yeah. It let me just check here if you do have the payment set up. Okay? Just bear with me here. One moment Yeah. so I Sure. can Sure. confirm. Let me check our records. Okay. '19. Alright. So it will automatically be deducted. Just ensure that your your card has the funds available. So technically, by, Mhmm. June 1, our billing process is every first of the June, and it's cover the full month. So you will receive the invoice, on June 1. That's for the two plans for your son, which is the $45, and the other one is $30. So total amount is $75. And we are processing the payment automatically between the fifth till the tenth of each month. And if there's any problem delays on processing the payment, we will go ahead and reach out to you. And did you check your account as well through the customer portal? Yeah. Or I I'm checking now, but I noticed Mm-mm. that account balance you owe 20.","start_word":301,"end_word":470,"sentiment":"neutral","sentiment_score":0.0949418693780899},{"text":"I don't Mm-mm.","start_word":471,"end_word":473,"sentiment":"negative","sentiment_score":-0.345575749874115},{"text":"understand 20 what dollar. that that mean. Yeah. Yeah. That that's what I see as well.","start_word":474,"end_word":489,"sentiment":"neutral","sentiment_score":-0.16854295134544373},{"text":"So this is just like an error occurred when we had a billing restoration to our server.","start_word":490,"end_word":506,"sentiment":"negative","sentiment_score":-0.3363271951675415},{"text":"So this $20, just disregard. Okay? It's not the correct balance on Yeah. your account because I do see on here that your May, it has been paid, and your June invoice will come on June 1. So, technically, Okay. once your June bill has been generated, it'll it will add at this 20, but disregard. It only be $75. Okay? Okay. I have another Alright. question is, now if we do hand two services, can I hand one, for example, for the family services, yeah, combine each other than one? Oh. Do you hand the the if you sort of yeah. I mean, the cheapest one Compare these two. Yeah. Now currently Yeah. Like, for this cancel one, the 70 other five. phone number? Like, cancel No. the No. I mean, we still use the same number, but if you have the family service, we want to the, you know, the cheapest Oh, one. the sharing one. The shared family Yeah. service. Yeah. Oh, Yeah. okay. But I got it. yeah. If I for me, if I I see 10 GB for him, it's 40 GB. Can I handle the cheaper one? I mean, we also can use both services. Yeah. Yeah. I I think you could save on this, the family plan. But here's what I'm going to do. I'll just go ahead and endorse your inquiries to our tech team. In that way, they could Yeah. advise you what's the better way to do about Mhmm. your plan. And Okay. then they will just it's okay to call you back within today, right, to your phone number? Yeah. Yeah. Sure. Okay. Yeah. Sure, Diane. So, yeah, just keep your line open. They will call you about this question that you do have about the family package instead of having two separate plans. Okay? Yeah. And also, I have another question is, you know, for now, it's the 75. I think if there yeah. I mean, if family wine, I hope the price is cheaper than current situation. They will go ahead and figure this out because Okay. our tech team will be the one who handle this Mhmm. kind of services to make sure that they will provide you the details and processes accordingly. Okay? So I'll Okay. tell them that you are inquiring about changing your two separate plans to a family shared plans, and Yeah. they could figure out what the best thing to do. Okay? Yeah. And, also, another one is my for my son under my son's saving, he hand he can do the international call. If we do the family service, can I call yeah? Under my phone, can I call the international calls as well for the to China? I think so. Because I'm looking on the Family Share. Like, they are stating here unlimited national token tax, unlimited international token tax. Right? Okay. So you're asking if you can do international call using your phone number, and then if your son can do an international call using his phone number since you are sharing with Yeah. the plan. Right? Yes. Right. Okay. Yeah. Perfect. Yeah. But for current situation, he only he can call the international call, but I can't. But most of the time, I did the I, yeah, I need to do the international call. So that's why I want to change if it's possible. Oh, yeah. Yes. They will go ahead and sort this out for you, and then they will get in touch with you later today. Okay? Okay. I I endorse got your it. phone Thank number. you. Yeah. Sure.","start_word":507,"end_word":1111,"sentiment":"neutral","sentiment_score":0.03441989998802666},{"text":"Looking forward Thank to you, your Gian. call.","start_word":1112,"end_word":1119,"sentiment":"positive","sentiment_score":0.52211993932724},{"text":"Yeah. Bye. Yes.","start_word":1120,"end_word":1122,"sentiment":"neutral","sentiment_score":0.20071427524089813},{"text":"Of course. Nice talking to you. Have a good one. You too.","start_word":1123,"end_word":1134,"sentiment":"positive","sentiment_score":0.7165737152099609},{"text":"Bye. Mhmm. Bye.","start_word":1135,"end_word":1137,"sentiment":"neutral","sentiment_score":0.14102759957313538}],"average":{"sentiment":"neutral","sentiment_score":0.04702287243258568}}}}