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The customer is waiting for the presentation to come through and asks if the person needs them back. The representative confirms the details and the customer asks if they need to do anything else before transferring the call to someone named Kyle."},"intents":{"segments":[{"text":"We'll just proceed with the s with the presentation, and then hopefully, it will come through shortly. Yeah. Cool.","start_word":38,"end_word":56,"intents":[{"intent":"Ensure presentation success","confidence_score":0.0005377392}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? You ready for him? Yeah. Let's do it. Yep. He said he just signed. Sometimes it takes a little bit for it to come through. Yeah. But I said, obviously, so we're gonna keep in waiting. We'll just proceed with the s with the presentation, and then hopefully, it will come through shortly. Yeah. Cool. Alright. When I'm done, I'm you don't need him back or anything? No. No. No? I'm all Cool.","start_word":0,"end_word":74,"sentiment":"neutral","sentiment_score":0.035275042057037354},{"text":"Cool. good. Sounds Alright. good. Put him through.","start_word":75,"end_word":82,"sentiment":"positive","sentiment_score":0.4759948253631592},{"text":"I have big +1, 23. You have Kyle.","start_word":83,"end_word":90,"sentiment":"neutral","sentiment_score":0.13819971680641174}],"average":{"sentiment":"neutral","sentiment_score":0.08634519248173154}}}}