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Just one moment, please. So, technically, your Unit number is 40. Right? 40. Okay. Mhmm. Yeah. I'm showing on here that your address is serviceable for Internet service. It's under a Supa network. And if you would like to activate a Internet connection, our ordering process should be done through our web website, which is airtel.net.au. Yeah. You just need to order. You have to order your plan, your contract. And then once we receive your order process from our activation, our tech team and provisioning team will go ahead and proceed with the process, the standard protocol for your service to be activated. So first thing first, you have to visit our site so you will be able to see our plans and promos and necessary details that you need to know. Okay? It's Supa Network. Because there's, yeah, there's a lot of networks who could provide an Internet service. So NBN is a government owned. However, upon checking your address, it's serviceable under the Supa networks. Alright? So once you've visited our site, you just need to select under the Supa. You will see all the networks, and then you have to select Supa, and then browse the plans that we have for Supa networks. Alright. Yeah. We also offer a mobile plan services, Australian mobile plan services. And, also, it's available from the site. Once you go along or order, you will see the add mobile SIM option, and then you just need to check it out and explore our mobile plan available. No, Ashley. We're just using, Telstra, so I'm not really sure if you can, switch over. But for your previous one that you're using, you have to inquire first. But on our end, for in, Airtel AU mobile plan services, it's Telstra. Oh, you so your SIM is Telstra, the current one that you're using? Okay. Yeah. And you're asking if you could re retain your phone number. Is that right? Yeah. You can go ahead and retain your phone number. Our tech team will, reach out to you and provide you an instruction once we receive your order process. Okay. You're welcome. And if you have any further questions, just ring us back. We're open until 6PM, Monday to Friday. Okay? Alright. You're welcome. It's my pleasure. 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Good afternoon. Thank you so much for calling your toll accounts. How may I help you today? I'm good.\n\nThank you for asking. How may I help you today? Okay. Thank you so much. Just one moment, please.\n\nSo, technically, your Unit number is 40. Right? 40. Okay. Mhmm.\n\nYeah. I'm showing on here that your address is serviceable for Internet service. It's under a Supa network. And if you would like to activate a Internet connection, our ordering process should be done through our web website, which is airtel.net.au. Yeah.\n\nYou just need to order. You have to order your plan, your contract. And then once we receive your order process from our activation, our tech team and provisioning team will go ahead and proceed with the process, the standard protocol for your service to be activated. So first thing first, you have to visit our site so you will be able to see our plans and promos and necessary details that you need to know. Okay?\n\nIt's Supa Network. Because there's, yeah, there's a lot of networks who could provide an Internet service. So NBN is a government owned. However, upon checking your address, it's serviceable under the Supa networks. Alright?\n\nSo once you've visited our site, you just need to select under the Supa. You will see all the networks, and then you have to select Supa, and then browse the plans that we have for Supa networks. Alright. Yeah. We also offer a mobile plan services, Australian mobile plan services.\n\nAnd, also, it's available from the site. Once you go along or order, you will see the add mobile SIM option, and then you just need to check it out and explore our mobile plan available. No, Ashley. We're just using, Telstra, so I'm not really sure if you can, switch over. But for your previous one that you're using, you have to inquire first.\n\nBut on our end, for in, Airtel AU mobile plan services, it's Telstra. Oh, you so your SIM is Telstra, the current one that you're using? Okay. Yeah. And you're asking if you could re retain your phone number.\n\nIs that right? Yeah. You can go ahead and retain your phone number. Our tech team will, reach out to you and provide you an instruction once we receive your order process. Okay.\n\nYou're welcome. And if you have any further questions, just ring us back. We're open until 6PM, Monday to Friday. Okay? Alright.\n\nYou're welcome. It's my pleasure. 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reach out to you and provide you an instruction once we receive your order process.","start":270.06998,"end":278.545,"sentiment":"neutral","sentiment_score":0.11605655617619816},{"text":"Okay.","start":281.005,"end":281.505,"sentiment":"neutral","sentiment_score":0.3012532889842987}],"sentiment":"neutral","sentiment_score":0.1125420354532473,"num_words":33,"start":265.03,"end":281.505},{"sentences":[{"text":"You're welcome.","start":281.96503,"end":282.785,"sentiment":"positive","sentiment_score":0.40130987763404846},{"text":"And if you have any further questions, just ring us back.","start":282.845,"end":286.14,"sentiment":"neutral","sentiment_score":0.19673423198136417},{"text":"We're open until 6PM, Monday to 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How are you? Yeah. Yeah. Yeah. Just inquiry. Just I have a new new address. I just want to may I just to make sure is is it connected with the Internet or not? And then from there, I can go through. The address is 40 Slide 2 And Bam Bamlette Bamlette Rice At Denmark Prospect, A C T. Yes. That's correct. Unit 40, Slide 2, B A M B L E, T T, Rice, Is R I S E, Denman Prospect. Oh, okay. So it's connecting. So I need just to connect it. Okay. Order. Yep. Yep. Okay. But the server, is it a NBN? Super Network. Yep. Yep. Oh, okay. Oh, okay. Another question. Do you guys have mobile phone too? Yeah. Yeah. Okay. One more question on that mobile phone. If I have different mobile provider, can I speak to the company or no? Yeah. Actually, I'm I'm I'm I'm I'm Telstra provider. I'm Telstra, yeah, customer. Yeah. Yes. That's correct. Yep. Yes. Yep. Okay. No worries then. Thank you. Yep. No worries. Thank you very much. You too. 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How are you? Yeah. Yeah. Yeah.\n\nJust inquiry. Just I have a new new address. I just want to may I just to make sure is is it connected with the Internet or not? And then from there, I can go through. The address is 40 Slide 2 And Bam Bamlette Bamlette Rice At Denmark Prospect, A C T.\n\nYes. That's correct. Unit 40, Slide 2, B A M B L E, T T, Rice, Is R I S E, Denman Prospect. Oh, okay. So it's connecting.\n\nSo I need just to connect it. Okay. Order. Yep. Yep.\n\nOkay. But the server, is it a NBN? Super Network. Yep. Yep.\n\nOh, okay. Oh, okay. Another question. Do you guys have mobile phone too? Yeah.\n\nYeah. Okay. One more question on that mobile phone. If I have different mobile provider, can I speak to the company or no? Yeah.\n\nActually, I'm I'm I'm I'm I'm Telstra provider. I'm Telstra, yeah, customer. Yeah. Yes. That's correct.\n\nYep. Yes. Yep. Okay. No worries then.\n\nThank you. Yep. No worries. Thank you very much. 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Good afternoon. Thank you so much for calling your toll accounts. How may I help you today?\n\nChannel 1: Hi. How are you?\n\nChannel 0: I'm good. Thank you for asking. How\n\nChannel 1: Yeah.\n\nChannel 0: may I help you today?\n\nChannel 1: Yeah. Yeah. Just inquiry. Just I have a new new address. I just want to may I just to make sure is is it connected with the Internet or not?\n\nAnd then from there, I can go through. The address is 40 Slide 2 And Bam Bamlette Bamlette Rice At Denmark Prospect, A C T.\n\nChannel 0: Okay. Thank you so much. Just one moment, please. So, technically, your Unit number is 40. Right?\n\n40.\n\nChannel 1: Yes. That's correct.\n\nChannel 0: Okay.\n\nChannel 1: Unit 40, Slide 2, B A M B L E, T T, Rice, Is R I S E,\n\nChannel 0: Mhmm.\n\nChannel 1: Denman Prospect.\n\nChannel 0: Yeah. I'm showing on here that your address is serviceable for Internet service. It's under a Supa network. And if you would like to activate a Internet connection, our ordering process should be done through our web website, which is airtel.net.au.\n\nChannel 1: Oh, okay. So\n\nChannel 0: Yeah.\n\nChannel 1: it's connecting. So I need just to connect it. Okay.\n\nChannel 0: You just need to order. You have\n\nChannel 1: Order.\n\nChannel 0: to order your plan,\n\nChannel 1: Yep.\n\nChannel 0: your contract. And then once we receive your order process from\n\nChannel 1: Yep.\n\nChannel 0: our activation, our tech team and provisioning team will go ahead and proceed with the process, the standard protocol for your service to be activated. So first thing first, you have to visit our site so you will be able to see our plans and promos and necessary details that you need to know. Okay?\n\nChannel 1: Okay. But the server, is it a NBN?\n\nChannel 0: It's Supa Network.\n\nChannel 1: Super\n\nChannel 0: Because there's, yeah, there's a lot of networks who\n\nChannel 1: Network.\n\nChannel 0: could\n\nChannel 1: Yep.\n\nChannel 0: provide an Internet service. So\n\nChannel 1: Yep.\n\nChannel 0: NBN is a government owned. However, upon checking your address, it's serviceable under the Supa networks.\n\nChannel 1: Oh, okay.\n\nChannel 0: Alright? So once you've visited our site, you just need to select under the Supa. You will see all the networks, and then you have to select Supa, and then browse the plans that we have for Supa networks.\n\nChannel 1: Oh, okay.\n\nChannel 0: Alright.\n\nChannel 1: Another question. Do you guys have mobile phone too?\n\nChannel 0: Yeah. We also offer a mobile plan services, Australian mobile plan services.\n\nChannel 1: Yeah.\n\nChannel 0: And,\n\nChannel 1: Yeah.\n\nChannel 0: also, it's available from the site. Once you go along or order, you will see the add mobile SIM option, and then you just need to check it out and explore our mobile plan available.\n\nChannel 1: Okay. One more question on that mobile phone. If I have different mobile provider, can I speak to the company or no?\n\nChannel 0: No, Ashley. We're just using, Telstra, so I'm not really sure if you can, switch over. But for your previous one that you're using, you have to inquire first. But on our end, for in, Airtel AU mobile plan services, it's\n\nChannel 1: Yeah. Actually, I'm I'm I'm I'm I'm Telstra provider. I'm Telstra, yeah, customer.\n\nChannel 0: Telstra. Oh, you so your SIM is Telstra, the current\n\nChannel 1: Yeah.\n\nChannel 0: one that you're using?\n\nChannel 1: Yes. That's\n\nChannel 0: Okay.\n\nChannel 1: correct. Yep.\n\nChannel 0: Yeah. And you're asking if you could re retain your phone number. Is\n\nChannel 1: Yes.\n\nChannel 0: that right?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. You can go ahead and retain your phone number. Our tech team will, reach out to you and provide you an instruction once we receive your order process.\n\nChannel 1: Okay. No worries then. Thank\n\nChannel 0: Okay.\n\nChannel 1: you.\n\nChannel 0: You're welcome. And if\n\nChannel 1: Yep.\n\nChannel 0: you have any further questions, just ring us back. We're open until 6PM, Monday to Friday. Okay?\n\nChannel 1: No worries. Thank you very much.\n\nChannel 0: Alright. You're welcome. It's my pleasure. Have a good one, and be\n\nChannel 1: You\n\nChannel 0: safe.\n\nChannel 1: too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"positive","sentiment_score":0.34605008363723755},{"text":"Good afternoon.","start":1.04,"end":1.76,"sentiment":"positive","sentiment_score":0.5726867020130157},{"text":"Thank you so much for calling your toll accounts.","start":1.76,"end":3.84,"sentiment":"positive","sentiment_score":0.7285883890257941},{"text":"How may I help you today?","start":3.84,"end":5.06,"sentiment":"positive","sentiment_score":0.5762525002161661}],"sentiment":"positive","sentiment_score":0.6392352216773562,"channel":0,"num_words":18,"start":0.71999997,"end":5.06},{"sentences":[{"text":"Hi.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":0.29068171977996826},{"text":"How are 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The agent confirmed that the address is serviceable for internet service and provided instructions on how to activate the service. The agent also informed the customer about Telstra's mobile plan and offered assistance with further questions."},"intents":{"segments":[{"text":"Do you guys have mobile phone too? Yeah.","start_word":360,"end_word":367,"intents":[{"intent":"Verify mobile phone plans","confidence_score":0.00008336124}]},{"text":"Bye bye.","start_word":609,"end_word":610,"intents":[{"intent":"Record conversation","confidence_score":0.00029481467}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Thank you so much for calling your toll accounts. How may I help you today?","start_word":0,"end_word":17,"sentiment":"positive","sentiment_score":0.623010516166687},{"text":"Hi. How are you?","start_word":18,"end_word":21,"sentiment":"neutral","sentiment_score":0.2953018546104431},{"text":"I'm good. Thank you for asking.","start_word":22,"end_word":27,"sentiment":"positive","sentiment_score":0.5937497019767761},{"text":"How may Yeah. I help you today? Yeah. Yeah. Just inquiry. Just I have a new new address. I just want to may I just to make sure is is it connected with the Internet or not? And then from there, I can go through. The address is 40 Slide 2 And Bam Bamlette Bamlette Rice At Denmark Prospect, A C T. Okay.","start_word":28,"end_word":90,"sentiment":"neutral","sentiment_score":0.04627750441431999},{"text":"Thank you so much.","start_word":91,"end_word":94,"sentiment":"positive","sentiment_score":0.3737134039402008},{"text":"Just one moment, please. So, technically, your Unit number is 40. Right? 40. Yes. That's correct. Okay. Unit 40, Slide 2, B A M B L E, T T, Rice, Is R I S E, Mhmm. Denman Prospect. Yeah. I'm showing on here that your address is serviceable for Internet service. It's under a Supa network. And if you would like to activate a Internet connection, our ordering process should be done through our web website, which is airtel.net.au. Oh, okay. So Yeah. it's connecting. So I need just to connect it. Okay. You just need to order. You have Order. to order your plan, Yep. your contract. And then once we receive your order process from Yep. our activation, our tech team and provisioning team will go ahead and proceed with the process, the standard protocol for your service to be activated. So first thing first, you have to visit our site so you will be able to see our plans and promos and necessary details that you need to know. Okay? Okay. But the server, is it a NBN? It's Supa Network. Super Because there's, yeah, there's a lot of networks who Network. could Yep. provide an Internet service. So Yep. NBN is a government owned. However, upon checking your address, it's serviceable under the Supa networks. Oh, okay. Alright? So once you've visited our site, you just need to select under the Supa. You will see all the networks, and then you have to select Supa, and then browse the plans that we have for Supa networks. Oh, okay. Alright. Another question. Do you guys have mobile phone too? Yeah. We also offer a mobile plan services, Australian mobile plan services. Yeah. And, Yeah. also, it's available from the site. Once you go along or order, you will see the add mobile SIM option, and then you just need to check it out and explore our mobile plan available. Okay. One more question on that mobile phone. If I have different mobile provider, can I speak to the company or no? No, Ashley. We're just using, Telstra, so I'm not really sure if you can, switch over. But for your previous one that you're using, you have to inquire first. But on our end, for in, Airtel AU mobile plan services, it's Yeah. Actually, I'm I'm I'm I'm I'm Telstra provider. I'm Telstra, yeah, customer. Telstra. 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