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Oh, hi, sir. This is Evie from TechnoOne in Springfield, Brisbane. So this is not mister John Lyon? Oh, alright.\n\nBecause it shows here, sir, that we have spoken with him in the past. I wanted to reach out because Daniel asked me to reach out to him that TechnoWand in Springfield, Brisbane. It shows here that you guys are coming up for an IT review towards the middle of this year. Yes. No.\n\nYou're not aware of that. Or are you the person Because Oh, alright. Oh, I understand. John lie the email the only thing that I have here is the name and the email at Hans Products dot com dot a u. Yeah.\n\nYeah. So so far so good in handling your IT support. Yeah. Yeah. Okay.\n\nThank you, sir, alright, for your time. Take care. 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It's Martin speaking. No. How can I help? Yeah.\n\nWhere are you from? An IT review. No. Not us. John John no longer works for us.\n\nSo what company are you looking for? Hands of products. Yep. Yep. You got Hands of products, but John's not no longer working for us.\n\nHe hasn't worked for us for us for a few years. Yeah. Yep. We're all good. Thanks.\n\nOkay. You too. Cheers. 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It's Martin\n\nChannel 0: Hello?\n\nChannel 1: speaking.\n\nChannel 0: Oh, hi, sir. This is Evie from TechnoOne in Springfield, Brisbane. So this is not mister John Lyon?\n\nChannel 1: No. How can I help?\n\nChannel 0: Oh, alright. Because it shows here, sir, that we have spoken with him in the past. I wanted to reach out because Daniel asked me to reach out to him that\n\nChannel 1: Yeah. Where are you from?\n\nChannel 0: TechnoWand in Springfield, Brisbane. It shows here that you guys are coming up for an IT review towards the middle of this year.\n\nChannel 1: An IT review.\n\nChannel 0: Yes.\n\nChannel 1: No. Not us.\n\nChannel 0: No. You're not aware of that. Or are you the\n\nChannel 1: John\n\nChannel 0: person\n\nChannel 1: John no longer works for us. So what company are you looking for?\n\nChannel 0: Because Oh, alright. Oh, I understand. 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for?","start":48.155,"end":49.855,"sentiment":"neutral","sentiment_score":-0.0318402818271092}],"sentiment":"neutral","sentiment_score":-0.0923722661458529,"channel":1,"num_words":13,"start":46.875,"end":49.855},{"sentences":[{"text":"Because Oh, alright.","start":49.355003,"end":52.235,"sentiment":"neutral","sentiment_score":-0.02482779324054718},{"text":"Oh, I understand.","start":52.235,"end":53.215,"sentiment":"neutral","sentiment_score":-0.01341041891525189},{"text":"John lie the email the only thing that I have here is the name and the email at Hans Products dot com","start":53.675003,"end":61.84,"sentiment":"neutral","sentiment_score":-0.018938668961213392}],"sentiment":"neutral","sentiment_score":-0.01897733405764614,"channel":0,"num_words":28,"start":49.355003,"end":61.84},{"sentences":[{"text":"Hands of products.","start":61.57,"end":62.39,"sentiment":"neutral","sentiment_score":-0.010715954937040806}],"sentiment":"neutral","sentiment_score":-0.010715954937040806,"channel":1,"num_words":3,"start":61.57,"end":62.39},{"sentences":[{"text":"dot a u.","start":61.899998,"end":62.96,"sentiment":"neutral","sentiment_score":-0.006522621028125286},{"text":"Yeah.","start":63.26,"end":63.76,"sentiment":"neutral","sentiment_score":0.0012271087616682053}],"sentiment":"neutral","sentiment_score":-0.004585188580676913,"channel":0,"num_words":4,"start":61.899998,"end":63.76},{"sentences":[{"text":"Yep.","start":63.89,"end":64.369995,"sentiment":"neutral","sentiment_score":0.01079250406473875},{"text":"Yep.","start":64.369995,"end":64.77,"sentiment":"neutral","sentiment_score":0.012481637299060822},{"text":"You 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care.","start":79.66688,"end":80.32687,"sentiment":"positive","sentiment_score":0.3924715965986252}],"sentiment":"positive","sentiment_score":0.39576151346166927,"channel":0,"num_words":12,"start":77.186874,"end":80.32687},{"sentences":[{"text":"Okay.","start":80.69694,"end":81.01694,"sentiment":"neutral","sentiment_score":0.19660033285617828}],"sentiment":"neutral","sentiment_score":0.19660033285617828,"channel":1,"num_words":1,"start":80.69694,"end":81.01694},{"sentences":[{"text":"Bye","start":80.94688,"end":81.186874,"sentiment":"neutral","sentiment_score":0.16202732920646667}],"sentiment":"neutral","sentiment_score":0.16202732920646667,"channel":0,"num_words":1,"start":80.94688,"end":81.186874},{"sentences":[{"text":"You 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company and is not part of their IT team. The customer is advised to contact Daniel for IT support and is given the name and email address of Hans Products dot com. The call ends with the representative thanking the customer for their time."},"intents":{"segments":[{"text":"This is Evie from TechnoOne in Springfield, Brisbane. So this is not mister John Lyon? No. How can I help? Oh, alright. Because it shows here, sir, that we have spoken with him in the past. I wanted to reach out because Daniel asked me to reach out to him that Yeah.","start_word":8,"end_word":59,"intents":[{"intent":"Communicate information","confidence_score":0.000056353765}]}]},"sentiments":{"segments":[{"text":"Hi. It's Martin Hello? speaking. Oh, hi, sir. This is Evie from TechnoOne in Springfield, Brisbane. So this is not mister John Lyon? No. How can I help? Oh, alright. Because it shows here, sir, that we have spoken with him in the past. I wanted to reach out because Daniel asked me to reach out to him that Yeah. Where are you from? TechnoWand in Springfield, Brisbane. It shows here that you guys are coming up for an IT review towards the middle of this year. An IT review. Yes. No. Not us. No. You're not aware of that. Or are you the John person John no longer works for us. So what company are you looking for? Because Oh, alright. Oh, I understand. John lie the email the only thing that I have here is the name and the email at Hans Products dot com Hands of products. dot a u. Yeah. Yep. Yep. You got Yeah. Hands of products, but John's not no longer working for us. He hasn't worked for us for us for a few years. So so far so good in handling your IT support. Yeah. Yep.","start_word":0,"end_word":192,"sentiment":"neutral","sentiment_score":-0.013283999636769296},{"text":"We're all good. Thanks.","start_word":193,"end_word":196,"sentiment":"positive","sentiment_score":0.3651115298271179},{"text":"Yeah. Yeah. Okay.","start_word":197,"end_word":199,"sentiment":"neutral","sentiment_score":0.2176279723644257},{"text":"Thank you, sir, alright, for your time. Take care.","start_word":200,"end_word":208,"sentiment":"positive","sentiment_score":0.4575888514518738},{"text":"Okay. Bye You too. bye.","start_word":209,"end_word":213,"sentiment":"neutral","sentiment_score":0.19339877367019653},{"text":"Cheers.","start_word":214,"end_word":214,"sentiment":"positive","sentiment_score":0.38331931829452515},{"text":"Bye.","start_word":215,"end_word":215,"sentiment":"neutral","sentiment_score":0.19937169551849365}],"average":{"sentiment":"neutral","sentiment_score":0.03732688282244503}}}}