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How are you? I'm good. I miss you. Can you help me with a insurance cancellation letter?\n\nWhere are you? At home? Oh my god. Haggard is pretty there too. Hello?\n\nOh my goodness. Jesus Christ. So there's a client, Benjamin Matters. Remember the guy that we were gonna do the TWA for, and then he was like, well, there's no point in doing the TWA because he's requested to cancel them himself and he's rolling out. I don't like this one line on the insurance cancellation letter.\n\nI confirmed that my financial adviser has discussed the risks of the cancellation that I understand and accept these risks. We offered for him to be booked in with the financial adviser. He declined. So would I say, I confirm that Okay. Cool.\n\nAwesome. Alright. Done. I'll do that. K.\n\nThanks, guys. Have fun have fun weeing. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.11135542392730712},{"text":"How are you?","start":4.64,"end":5.54,"sentiment":"neutral","sentiment_score":0.16542434195677438},{"text":"I'm good.","start":7.68,"end":8.32,"sentiment":"positive","sentiment_score":0.39725008606910706},{"text":"I miss you.","start":8.32,"end":9.22,"sentiment":"neutral","sentiment_score":-0.06156246612469355},{"text":"Can you help me with a insurance cancellation letter?","start":13.705,"end":18.205,"sentiment":"neutral","sentiment_score":-0.014824029679099718}],"sentiment":"neutral","sentiment_score":0.06022360869165924,"num_words":18,"start":4.0,"end":18.205},{"sentences":[{"text":"Where are you?","start":20.265,"end":21.164999,"sentiment":"neutral","sentiment_score":-0.017944808738927048},{"text":"At home?","start":25.0,"end":25.74,"sentiment":"neutral","sentiment_score":-0.015687953680753708},{"text":"Oh my god.","start":29.56,"end":30.2,"sentiment":"neutral","sentiment_score":-0.15547988812128702},{"text":"Haggard is pretty there too.","start":30.2,"end":31.66,"sentiment":"neutral","sentiment_score":-0.07050096243619919},{"text":"Hello?","start":33.96,"end":34.46,"sentiment":"neutral","sentiment_score":0.005902825854718685}],"sentiment":"neutral","sentiment_score":-0.06416085601917335,"num_words":14,"start":20.265,"end":34.46},{"sentences":[{"text":"Oh my goodness.","start":34.52,"end":35.34,"sentiment":"neutral","sentiment_score":-0.007924143224954605},{"text":"Jesus Christ.","start":35.4,"end":36.38,"sentiment":"neutral","sentiment_score":-0.015923364087939262},{"text":"So there's a client, Benjamin Matters.","start":37.64,"end":40.3,"sentiment":"neutral","sentiment_score":-0.033185869144896664},{"text":"Remember the guy that we were gonna do the TWA for, and then he was like, well, there's no point in doing the TWA because he's requested to cancel them himself and he's rolling out.","start":41.185,"end":50.165,"sentiment":"neutral","sentiment_score":-0.13545997334378107},{"text":"I don't like this one line on the insurance cancellation letter.","start":50.864998,"end":54.405,"sentiment":"negative","sentiment_score":-0.5188390802253376}],"sentiment":"neutral","sentiment_score":-0.1877730407408978,"num_words":57,"start":34.52,"end":54.405},{"sentences":[{"text":"I confirmed that my financial adviser has discussed the risks of the cancellation that I understand and accept these risks.","start":54.5,"end":59.8,"sentiment":"neutral","sentiment_score":-0.1420242812484503},{"text":"We offered for him to be booked in with the financial adviser.","start":60.26,"end":62.82,"sentiment":"neutral","sentiment_score":-0.06919179173807304},{"text":"He declined.","start":62.82,"end":63.559998,"sentiment":"neutral","sentiment_score":-0.13951817899942398},{"text":"So would I say, I confirm that Okay.","start":64.259995,"end":72.284996,"sentiment":"neutral","sentiment_score":-0.04460354940965772},{"text":"Cool.","start":72.284996,"end":72.685,"sentiment":"neutral","sentiment_score":0.16061320900917053}],"sentiment":"neutral","sentiment_score":-0.09641950395564701,"num_words":43,"start":54.5,"end":72.685},{"sentences":[{"text":"Awesome.","start":72.685,"end":73.185,"sentiment":"neutral","sentiment_score":0.30358418822288513},{"text":"Alright.","start":73.245,"end":73.645,"sentiment":"neutral","sentiment_score":0.22736935317516327},{"text":"Done.","start":73.645,"end":73.965,"sentiment":"neutral","sentiment_score":0.253437340259552},{"text":"I'll do that.","start":73.965,"end":74.784996,"sentiment":"neutral","sentiment_score":0.2333356738090515},{"text":"K.","start":77.87894,"end":78.37894,"sentiment":"neutral","sentiment_score":0.20117634534835815}],"sentiment":"neutral","sentiment_score":0.24079632120473043,"num_words":7,"start":72.685,"end":78.37894},{"sentences":[{"text":"Thanks, guys.","start":78.59894,"end":79.49894,"sentiment":"positive","sentiment_score":0.4670320153236389},{"text":"Have fun have fun weeing.","start":81.87894,"end":83.49894,"sentiment":"positive","sentiment_score":0.46026142239570617},{"text":"Bye.","start":85.63894,"end":86.13894,"sentiment":"neutral","sentiment_score":0.11371154338121414}],"sentiment":"positive","sentiment_score":0.41863533575087786,"num_words":8,"start":78.59894,"end":86.13894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi there, mate.\n\nChannel 1: Hello. How are you?\n\nChannel 0: Good. How are you doing?\n\nChannel 1: I'm good. I miss you. Can you help me with a insurance cancellation letter? Where are you? At home?\n\nOh my god. Haggard is pretty there too. Hello? Oh my goodness. Jesus Christ.\n\nSo there's a client, Benjamin Matters. Remember the guy that we were gonna do the TWA for, and then he was like, well, there's no point in doing the TWA because he's requested to cancel them himself and he's rolling out. I don't like this one line on the insurance cancellation letter. I confirmed that my financial adviser has discussed the risks of the cancellation that I understand and accept these risks. We offered for him to be booked in with the financial adviser.\n\nChannel 0: Yeah.\n\nChannel 1: He declined. So would I say, I confirm that Okay. Cool. Awesome. Alright.\n\nDone. I'll do that. K. Thanks, guys. Have fun have fun weeing.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi there, mate.","start":2.56,"end":3.46,"sentiment":"neutral","sentiment_score":0.08944643288850784}],"sentiment":"neutral","sentiment_score":0.08944643288850784,"channel":0,"num_words":3,"start":2.56,"end":3.46},{"sentences":[{"text":"Hello.","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.11135542392730712},{"text":"How are you?","start":4.64,"end":5.54,"sentiment":"neutral","sentiment_score":0.16542434195677438}],"sentiment":"neutral","sentiment_score":0.15190711244940758,"channel":1,"num_words":4,"start":4.0,"end":5.54},{"sentences":[{"text":"Good.","start":5.8399997,"end":6.3199997,"sentiment":"positive","sentiment_score":0.43998849391937256},{"text":"How are you doing?","start":6.3199997,"end":7.22,"sentiment":"neutral","sentiment_score":0.29008951038122177}],"sentiment":"neutral","sentiment_score":0.32006930708885195,"channel":0,"num_words":5,"start":5.8399997,"end":7.22},{"sentences":[{"text":"I'm good.","start":7.68,"end":8.32,"sentiment":"positive","sentiment_score":0.39725008606910706},{"text":"I miss you.","start":8.32,"end":9.22,"sentiment":"neutral","sentiment_score":-0.06156246612469355},{"text":"Can you help me with a insurance cancellation letter?","start":13.705,"end":18.205,"sentiment":"neutral","sentiment_score":-0.014824029679099718},{"text":"Where are you?","start":20.265,"end":21.164999,"sentiment":"neutral","sentiment_score":-0.017944808738927048},{"text":"At home?","start":25.0,"end":25.74,"sentiment":"neutral","sentiment_score":-0.015687953680753708}],"sentiment":"neutral","sentiment_score":0.020588745951260392,"channel":1,"num_words":19,"start":7.68,"end":25.74},{"sentences":[{"text":"Oh my god.","start":29.56,"end":30.2,"sentiment":"neutral","sentiment_score":-0.15547988812128702},{"text":"Haggard is pretty there too.","start":30.2,"end":31.66,"sentiment":"neutral","sentiment_score":-0.07050096243619919},{"text":"Hello?","start":33.96,"end":34.46,"sentiment":"neutral","sentiment_score":0.005902825854718685},{"text":"Oh my goodness.","start":34.52,"end":35.34,"sentiment":"neutral","sentiment_score":-0.007924143224954605},{"text":"Jesus Christ.","start":35.4,"end":36.38,"sentiment":"neutral","sentiment_score":-0.015923364087939262}],"sentiment":"neutral","sentiment_score":-0.06204720061006291,"channel":1,"num_words":14,"start":29.56,"end":36.38},{"sentences":[{"text":"So there's a client, Benjamin Matters.","start":37.64,"end":40.3,"sentiment":"neutral","sentiment_score":-0.033185869144896664},{"text":"Remember the guy that we were gonna do the TWA for, and then he was like, well, there's no point in doing the TWA because he's requested to cancel them himself and he's rolling out.","start":41.185,"end":50.165,"sentiment":"neutral","sentiment_score":-0.13545997334378107},{"text":"I don't like this one line on the insurance cancellation letter.","start":50.864998,"end":54.405,"sentiment":"negative","sentiment_score":-0.5188390802253376},{"text":"I confirmed that my financial adviser has discussed the risks of the cancellation that I understand and accept these risks.","start":54.5,"end":59.8,"sentiment":"neutral","sentiment_score":-0.1420242812484503},{"text":"We offered for him to be booked in with the financial adviser.","start":60.26,"end":62.82,"sentiment":"neutral","sentiment_score":-0.06919179173807304}],"sentiment":"neutral","sentiment_score":-0.17045513440721802,"channel":1,"num_words":84,"start":37.64,"end":62.82},{"sentences":[{"text":"Yeah.","start":62.575,"end":63.075,"sentiment":"neutral","sentiment_score":-0.07363103330135345}],"sentiment":"neutral","sentiment_score":-0.07363103330135345,"channel":0,"num_words":1,"start":62.575,"end":63.075},{"sentences":[{"text":"He declined.","start":62.82,"end":63.559998,"sentiment":"neutral","sentiment_score":-0.13951817899942398},{"text":"So would I say, I confirm that Okay.","start":64.259995,"end":72.284996,"sentiment":"neutral","sentiment_score":-0.04460354940965772},{"text":"Cool.","start":72.284996,"end":72.685,"sentiment":"neutral","sentiment_score":0.16061320900917053},{"text":"Awesome.","start":72.685,"end":73.185,"sentiment":"neutral","sentiment_score":0.30358418822288513},{"text":"Alright.","start":73.245,"end":73.645,"sentiment":"neutral","sentiment_score":0.22736935317516327}],"sentiment":"neutral","sentiment_score":0.004284769010085326,"channel":1,"num_words":13,"start":62.82,"end":73.645},{"sentences":[{"text":"Done.","start":73.645,"end":73.965,"sentiment":"neutral","sentiment_score":0.253437340259552},{"text":"I'll do that.","start":73.965,"end":74.784996,"sentiment":"neutral","sentiment_score":0.2333356738090515},{"text":"K.","start":77.87894,"end":78.37894,"sentiment":"neutral","sentiment_score":0.20117634534835815},{"text":"Thanks, guys.","start":78.59894,"end":79.49894,"sentiment":"positive","sentiment_score":0.4670320153236389},{"text":"Have fun have fun weeing.","start":81.87894,"end":83.49894,"sentiment":"positive","sentiment_score":0.46026142239570617}],"sentiment":"positive","sentiment_score":0.3658326541384061,"channel":1,"num_words":12,"start":73.645,"end":83.49894},{"sentences":[{"text":"Bye.","start":85.63894,"end":86.13894,"sentiment":"neutral","sentiment_score":0.11371154338121414}],"sentiment":"neutral","sentiment_score":0.11371154338121414,"channel":1,"num_words":1,"start":85.63894,"end":86.13894}]},"summary":{"result":"success","short":"The customer is speaking to an insurance agent and discussing a cancellation letter. The customer is confused and mentions a client named Benjamin Matters who declined the offer to cancel their insurance. The agent confirms the cancellation and the call ends with the customer thanking the agent."},"intents":{"segments":[{"text":"Can you help me with a insurance cancellation letter? Where are you?","start_word":17,"end_word":28,"intents":[{"intent":"Confirm insurance cancellation","confidence_score":0.08090122}]}]},"sentiments":{"segments":[{"text":"Hi there, mate. Hello. How are you?","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.12052147090435028},{"text":"Good.","start_word":7,"end_word":7,"sentiment":"positive","sentiment_score":0.43998849391937256},{"text":"How are you doing?","start_word":8,"end_word":11,"sentiment":"neutral","sentiment_score":0.29139408469200134},{"text":"I'm good.","start_word":12,"end_word":13,"sentiment":"positive","sentiment_score":0.39732396602630615},{"text":"I miss you. Can you help me with a insurance cancellation letter? Where are you? At home? Oh my god. Haggard is pretty there too. Hello? Oh my goodness. Jesus Christ. So there's a client, Benjamin Matters. Remember the guy that we were gonna do the TWA for, and then he was like, well, there's no point in doing the TWA because he's requested to cancel them himself and he's rolling out.","start_word":14,"end_word":85,"sentiment":"neutral","sentiment_score":-0.08411303907632828},{"text":"I don't like this one line on the insurance cancellation letter.","start_word":86,"end_word":96,"sentiment":"negative","sentiment_score":-0.5063470005989075},{"text":"I confirmed that my financial adviser has discussed the risks of the cancellation that I understand and accept these risks. We offered for him to be booked in with the financial adviser. Yeah. He declined. So would I say, I confirm that Okay. Cool. Awesome. Alright. Done. I'll do that. 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