{"metadata":{"transaction_key":"deprecated","request_id":"019f4536-d623-7280-84c4-8aede2847708","sha256":"f37c89edbf66db7806caa6e36dbc02ef956868f0f179aab52d78336af4347c3e","created":"2026-07-09T04:50:50.766Z","duration":50.327938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":161,"output_tokens":43},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":182,"output_tokens":182},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":182,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, ma'am. Good afternoon. This is Abby from TechnoOne in Springfield, Brisbane. Is this miss Catherine Dixon in Queensland Queensland Health? Oh, yes, ma'am. I believe we've spoken with you in the past, and we wanted to reach out to confirm if it's still the same interest that you're coming up for an IT review towards the middle of this year, like a quick gap analysis with your IT. Or are you the right person? Do you happen to know? Alright. No problem, ma'am. Thank you so much for your time. Take care.","confidence":0.9995117,"words":[{"word":"hi","start":2.56,"end":2.8799999,"confidence":0.99902344,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.14806339144706726},{"word":"ma'am","start":2.8799999,"end":3.1999998,"confidence":0.99975586,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.20956704020500183},{"word":"good","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3962229788303375},{"word":"afternoon","start":3.4399998,"end":3.9399998,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.3315732479095459},{"word":"this","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.17026983201503754},{"word":"is","start":4.24,"end":4.4,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1073739305138588},{"word":"abby","start":4.4,"end":4.72,"confidence":0.98291016,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.10905805230140686},{"word":"from","start":4.72,"end":5.2,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10578852891921996},{"word":"technoone","start":5.2,"end":5.7,"confidence":0.7866211,"punctuated_word":"TechnoOne","sentiment":"neutral","sentiment_score":0.09530235826969148},{"word":"in","start":6.0,"end":6.3199997,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0690227821469307},{"word":"springfield","start":6.3199997,"end":6.8199997,"confidence":0.9699707,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.11926938593387604},{"word":"brisbane","start":6.8799996,"end":7.3799996,"confidence":0.9848633,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.1358197033405304},{"word":"is","start":7.7599998,"end":7.9199996,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.046053655445575714},{"word":"this","start":7.9199996,"end":8.16,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0448341891169548},{"word":"miss","start":8.16,"end":8.559999,"confidence":0.9902344,"punctuated_word":"miss","sentiment":"neutral","sentiment_score":0.07179331034421921},{"word":"catherine","start":8.559999,"end":9.059999,"confidence":0.46704102,"punctuated_word":"Catherine","sentiment":"neutral","sentiment_score":0.06105318665504456},{"word":"dixon","start":10.0,"end":10.48,"confidence":0.81347656,"punctuated_word":"Dixon","sentiment":"neutral","sentiment_score":0.03937302529811859},{"word":"in","start":10.48,"end":10.719999,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.025114335119724274},{"word":"queensland","start":10.719999,"end":11.219999,"confidence":0.97998047,"punctuated_word":"Queensland","sentiment":"neutral","sentiment_score":0.06428791582584381},{"word":"queensland","start":11.5199995,"end":12.0199995,"confidence":0.91259766,"punctuated_word":"Queensland","sentiment":"neutral","sentiment_score":0.06439290195703506},{"word":"health","start":12.32,"end":12.82,"confidence":0.99194336,"punctuated_word":"Health?","sentiment":"neutral","sentiment_score":0.0640806034207344},{"word":"oh","start":14.96,"end":15.12,"confidence":0.9946289,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.1115681380033493},{"word":"yes","start":15.12,"end":15.36,"confidence":0.99902344,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":0.12035508453845978},{"word":"ma'am","start":15.36,"end":15.705,"confidence":1.0,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.15666964650154114},{"word":"i","start":15.945,"end":16.105,"confidence":0.9633789,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2092762589454651},{"word":"believe","start":16.105,"end":16.425,"confidence":1.0,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.1876085549592972},{"word":"we've","start":16.425,"end":16.664999,"confidence":0.986084,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.196281760931015},{"word":"spoken","start":16.664999,"end":16.985,"confidence":0.99902344,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":0.18098029494285583},{"word":"with","start":16.985,"end":17.225,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2031635940074921},{"word":"you","start":17.225,"end":17.385,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24290090799331665},{"word":"in","start":17.385,"end":17.545,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.17858612537384033},{"word":"the","start":17.545,"end":17.625,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1827743500471115},{"word":"past","start":17.625,"end":18.025,"confidence":0.93310547,"punctuated_word":"past,","sentiment":"neutral","sentiment_score":0.1844180673360825},{"word":"and","start":18.025,"end":18.265,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14275555312633514},{"word":"we","start":18.265,"end":18.425,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1898027062416077},{"word":"wanted","start":18.425,"end":18.825,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.17373301088809967},{"word":"to","start":18.825,"end":19.065,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17533671855926514},{"word":"reach","start":19.065,"end":19.305,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.19213074445724487},{"word":"out","start":19.305,"end":19.545,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.17582692205905914},{"word":"to","start":19.545,"end":19.705,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16664674878120422},{"word":"confirm","start":19.705,"end":20.105,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.2048160582780838},{"word":"if","start":20.105,"end":20.265,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2032274603843689},{"word":"it's","start":20.265,"end":20.505,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.17670351266860962},{"word":"still","start":20.505,"end":20.825,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.14360034465789795},{"word":"the","start":20.825,"end":20.904999,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15052881836891174},{"word":"same","start":20.904999,"end":21.225,"confidence":0.9819336,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.17372378706932068},{"word":"interest","start":21.225,"end":21.725,"confidence":0.9941406,"punctuated_word":"interest","sentiment":"neutral","sentiment_score":0.1633240282535553},{"word":"that","start":22.345,"end":22.585,"confidence":0.6425781,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1975749135017395},{"word":"you're","start":22.585,"end":22.825,"confidence":0.99853516,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.15654990077018738},{"word":"coming","start":22.825,"end":23.225,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.14647521078586578},{"word":"up","start":23.225,"end":23.545,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.14138589799404144},{"word":"for","start":23.545,"end":23.865,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.12732771039009094},{"word":"an","start":23.865,"end":24.185,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1344475895166397},{"word":"it","start":24.185,"end":24.505001,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.1262754052877426},{"word":"review","start":24.505001,"end":25.005001,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.0971645712852478},{"word":"towards","start":25.785,"end":26.105,"confidence":0.9941406,"punctuated_word":"towards","sentiment":"neutral","sentiment_score":0.11789710074663162},{"word":"the","start":26.105,"end":26.345,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14079955220222473},{"word":"middle","start":26.345,"end":26.665,"confidence":1.0,"punctuated_word":"middle","sentiment":"neutral","sentiment_score":0.1557168811559677},{"word":"of","start":26.665,"end":26.825,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.15896673500537872},{"word":"this","start":26.825,"end":27.064999,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.13751503825187683},{"word":"year","start":27.064999,"end":27.564999,"confidence":0.8762207,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":0.1483655869960785},{"word":"like","start":28.425,"end":28.665,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.15630346536636353},{"word":"a","start":28.665,"end":28.825,"confidence":0.7553711,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.14733338356018066},{"word":"quick","start":28.825,"end":29.224998,"confidence":0.99902344,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.1333753764629364},{"word":"gap","start":29.224998,"end":29.545,"confidence":0.98095703,"punctuated_word":"gap","sentiment":"neutral","sentiment_score":0.06852243095636368},{"word":"analysis","start":29.545,"end":30.045,"confidence":1.0,"punctuated_word":"analysis","sentiment":"neutral","sentiment_score":0.06729722023010254},{"word":"with","start":30.345,"end":30.665,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06828989833593369},{"word":"your","start":30.665,"end":30.985,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08523660153150558},{"word":"it","start":30.985,"end":31.485,"confidence":0.94506836,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.07075446844100952},{"word":"or","start":36.52,"end":36.84,"confidence":0.9707031,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.2779790163040161},{"word":"are","start":36.84,"end":36.92,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.1983858048915863},{"word":"you","start":36.92,"end":37.16,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21619512140750885},{"word":"the","start":37.16,"end":37.399998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2529822885990143},{"word":"right","start":37.399998,"end":37.64,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.1746128648519516},{"word":"person","start":37.64,"end":38.14,"confidence":1.0,"punctuated_word":"person?","sentiment":"neutral","sentiment_score":-0.20175093412399292},{"word":"do","start":41.879997,"end":42.12,"confidence":0.9921875,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.14351630210876465},{"word":"you","start":42.12,"end":42.199997,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1182667836546898},{"word":"happen","start":42.199997,"end":42.6,"confidence":1.0,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":-0.12269242107868196},{"word":"to","start":42.6,"end":42.76,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13225926458835602},{"word":"know","start":42.76,"end":43.26,"confidence":0.9995117,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":-0.17029765248298645},{"word":"alright","start":45.272873,"end":45.752876,"confidence":0.98999023,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.045654188841581345},{"word":"no","start":45.752876,"end":45.912876,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.16721133887767792},{"word":"problem","start":45.912876,"end":46.232876,"confidence":0.99902344,"punctuated_word":"problem,","sentiment":"neutral","sentiment_score":0.28724247217178345},{"word":"ma'am","start":46.232876,"end":46.472874,"confidence":1.0,"punctuated_word":"ma'am.","sentiment":"positive","sentiment_score":0.34256279468536377},{"word":"thank","start":46.472874,"end":46.632874,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5536503195762634},{"word":"you","start":46.632874,"end":46.792873,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5943037867546082},{"word":"so","start":46.792873,"end":46.872875,"confidence":0.99609375,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6506833434104919},{"word":"much","start":46.872875,"end":47.112873,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6251478791236877},{"word":"for","start":47.112873,"end":47.272873,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6252880692481995},{"word":"your","start":47.272873,"end":47.352875,"confidence":0.98828125,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5259009599685669},{"word":"time","start":47.352875,"end":47.852875,"confidence":1.0,"punctuated_word":"time.","sentiment":"positive","sentiment_score":0.5658531188964844},{"word":"take","start":47.912876,"end":48.152874,"confidence":0.99902344,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.5016623139381409},{"word":"care","start":48.152874,"end":48.652874,"confidence":0.9995117,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.3927872776985169}],"paragraphs":{"transcript":"\nHi, ma'am. Good afternoon. This is Abby from TechnoOne in Springfield, Brisbane. Is this miss Catherine Dixon in Queensland Queensland Health? Oh, yes, ma'am.\n\nI believe we've spoken with you in the past, and we wanted to reach out to confirm if it's still the same interest that you're coming up for an IT review towards the middle of this year, like a quick gap analysis with your IT. Or are you the right person? Do you happen to know? Alright. No problem, ma'am.\n\nThank you so much for your time. Take care.","paragraphs":[{"sentences":[{"text":"Hi, ma'am.","start":2.56,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.17881521582603455},{"text":"Good afternoon.","start":3.1999998,"end":3.9399998,"sentiment":"positive","sentiment_score":0.3638981133699417},{"text":"This is Abby from TechnoOne in Springfield, Brisbane.","start":4.0,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.11398807168006897},{"text":"Is this miss Catherine Dixon in Queensland Queensland Health?","start":7.7599998,"end":12.82,"sentiment":"neutral","sentiment_score":0.05344256924258338},{"text":"Oh, yes, ma'am.","start":14.96,"end":15.705,"sentiment":"neutral","sentiment_score":0.12953095634778342}],"sentiment":"neutral","sentiment_score":0.11945446766912937,"num_words":24,"start":2.56,"end":15.705},{"sentences":[{"text":"I believe we've spoken with you in the past, and we wanted to reach out to confirm if it's still the same interest that you're coming up for an IT review towards the middle of this year, like a quick gap analysis with your IT.","start":15.945,"end":31.485,"sentiment":"neutral","sentiment_score":0.1551493614912033},{"text":"Or are you the right person?","start":36.52,"end":38.14,"sentiment":"neutral","sentiment_score":-0.220317671696345},{"text":"Do you happen to know?","start":41.879997,"end":43.26,"sentiment":"neutral","sentiment_score":-0.13740648478269576},{"text":"Alright.","start":45.272873,"end":45.752876,"sentiment":"neutral","sentiment_score":0.045654188841581345},{"text":"No problem, ma'am.","start":45.752876,"end":46.472874,"sentiment":"neutral","sentiment_score":0.2656722019116084}],"sentiment":"neutral","sentiment_score":0.0969242267931501,"num_words":60,"start":15.945,"end":46.472874},{"sentences":[{"text":"Thank you so much for your time.","start":46.472874,"end":47.852875,"sentiment":"positive","sentiment_score":0.5915467824254718},{"text":"Take care.","start":47.912876,"end":48.652874,"sentiment":"positive","sentiment_score":0.44722479581832886}],"sentiment":"positive","sentiment_score":0.5594752298461066,"num_words":9,"start":46.472874,"end":48.652874}]}}]},{"alternatives":[{"transcript":"Hello. Kate Dixon speaking. Yeah. No. That no. You you no. That's the no. I I'm not the right person. No. I don't. I'm sorry. Okay. Thank you. Bye.","confidence":0.97314453,"words":[{"word":"hello","start":0.08,"end":0.39999998,"confidence":0.8354492,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.028571855276823044},{"word":"kate","start":0.39999998,"end":0.64,"confidence":0.23120117,"punctuated_word":"Kate","sentiment":"neutral","sentiment_score":0.01349077932536602},{"word":"dixon","start":0.64,"end":1.14,"confidence":0.7182617,"punctuated_word":"Dixon","sentiment":"neutral","sentiment_score":0.01875000260770321},{"word":"speaking","start":4.16,"end":4.66,"confidence":0.99853516,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.15588942170143127},{"word":"yeah","start":13.964999,"end":14.464999,"confidence":0.9213867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06565175205469131},{"word":"no","start":32.98,"end":33.48,"confidence":0.953125,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.21605530381202695},{"word":"that","start":33.86,"end":34.02,"confidence":0.39257812,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.2444373071193695},{"word":"no","start":34.18,"end":34.5,"confidence":0.9946289,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.3019372224807739},{"word":"you","start":34.5,"end":34.74,"confidence":0.6333008,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.3623315095901489},{"word":"you","start":34.74,"end":34.9,"confidence":0.84765625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2959494888782501},{"word":"no","start":35.06,"end":35.56,"confidence":0.99853516,"punctuated_word":"no.","sentiment":"negative","sentiment_score":-0.3534088730812073},{"word":"that's","start":36.82,"end":37.22,"confidence":0.92163086,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.2223713994026184},{"word":"the","start":37.22,"end":37.38,"confidence":0.55126953,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2253645360469818},{"word":"no","start":38.58,"end":39.06,"confidence":0.96972656,"punctuated_word":"no.","sentiment":"negative","sentiment_score":-0.4494283199310303},{"word":"i","start":39.06,"end":39.22,"confidence":0.9921875,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.534910261631012},{"word":"i'm","start":39.3,"end":39.46,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.45450887084007263},{"word":"not","start":39.46,"end":39.62,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4635728597640991},{"word":"the","start":39.62,"end":39.78,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4719902575016022},{"word":"right","start":39.78,"end":40.02,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.4071008265018463},{"word":"person","start":40.02,"end":40.52,"confidence":1.0,"punctuated_word":"person.","sentiment":"negative","sentiment_score":-0.48108434677124023},{"word":"no","start":40.66,"end":41.16,"confidence":0.9946289,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.21839779615402224},{"word":"i","start":43.65294,"end":43.81294,"confidence":0.67822266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3202546238899231},{"word":"don't","start":43.81294,"end":44.29294,"confidence":0.9996745,"punctuated_word":"don't.","sentiment":"neutral","sentiment_score":-0.26437199115753174},{"word":"i'm","start":44.29294,"end":44.452938,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.20313088595867157},{"word":"sorry","start":44.452938,"end":44.952938,"confidence":1.0,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.18633657693862915},{"word":"okay","start":47.412937,"end":47.892937,"confidence":0.97314453,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.28364402055740356},{"word":"thank","start":47.892937,"end":48.212936,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4555028975009918},{"word":"you","start":48.212936,"end":48.532936,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3037700355052948},{"word":"bye","start":48.532936,"end":49.032936,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.14009936153888702}],"paragraphs":{"transcript":"\nHello. Kate Dixon speaking. Yeah. No. That no.\n\nYou you no. That's the no. I I'm not the right person. No. I don't.\n\nI'm sorry. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.08,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.028571855276823044},{"text":"Kate Dixon speaking.","start":0.39999998,"end":4.66,"sentiment":"neutral","sentiment_score":0.06271006787816684},{"text":"Yeah.","start":13.964999,"end":14.464999,"sentiment":"neutral","sentiment_score":0.06565175205469131},{"text":"No.","start":32.98,"end":33.48,"sentiment":"neutral","sentiment_score":-0.21605530381202695},{"text":"That no.","start":33.86,"end":34.5,"sentiment":"neutral","sentiment_score":-0.2731872648000717}],"sentiment":"neutral","sentiment_score":-0.060009502805769444,"num_words":8,"start":0.08,"end":34.5},{"sentences":[{"text":"You you no.","start":34.5,"end":35.56,"sentiment":"negative","sentiment_score":-0.3372299571832021},{"text":"That's the no.","start":36.82,"end":39.06,"sentiment":"neutral","sentiment_score":-0.2990547517935435},{"text":"I I'm not the right person.","start":39.06,"end":40.52,"sentiment":"negative","sentiment_score":-0.4688612371683121},{"text":"No.","start":40.66,"end":41.16,"sentiment":"neutral","sentiment_score":-0.21839779615402224},{"text":"I don't.","start":43.65294,"end":44.29294,"sentiment":"neutral","sentiment_score":-0.2923133075237274}],"sentiment":"negative","sentiment_score":-0.3683363974094391,"num_words":15,"start":34.5,"end":44.29294},{"sentences":[{"text":"I'm sorry.","start":44.29294,"end":44.952938,"sentiment":"neutral","sentiment_score":-0.19473373144865036},{"text":"Okay.","start":47.412937,"end":47.892937,"sentiment":"neutral","sentiment_score":0.28364402055740356},{"text":"Thank you.","start":47.892937,"end":48.532936,"sentiment":"positive","sentiment_score":0.3796364665031433},{"text":"Bye.","start":48.532936,"end":49.032936,"sentiment":"neutral","sentiment_score":0.14009936153888702}],"sentiment":"neutral","sentiment_score":0.13225814203421274,"num_words":6,"start":44.29294,"end":49.032936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Kate Dixon\n\nChannel 0: Hi, ma'am. Good afternoon. This\n\nChannel 1: speaking.\n\nChannel 0: is Abby from TechnoOne in Springfield, Brisbane. Is this miss Catherine Dixon in Queensland Queensland Health?\n\nChannel 1: Yeah.\n\nChannel 0: Oh, yes, ma'am. I believe we've spoken with you in the past, and we wanted to reach out to confirm if it's still the same interest that you're coming up for an IT review towards the middle of this year, like a quick gap analysis with your IT.\n\nChannel 1: No. That no. You you no.\n\nChannel 0: Or\n\nChannel 1: That's\n\nChannel 0: are you the\n\nChannel 1: the\n\nChannel 0: right person?\n\nChannel 1: no. I I'm not the right person. No.\n\nChannel 0: Do you happen to know?\n\nChannel 1: I don't. I'm sorry.\n\nChannel 0: Alright. No problem, ma'am. Thank you so much for your time.\n\nChannel 1: Okay. Thank\n\nChannel 0: Take care.\n\nChannel 1: you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.08,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.028571855276823044},{"text":"Kate Dixon","start":0.39999998,"end":1.14,"sentiment":"neutral","sentiment_score":0.016120390966534615}],"sentiment":"neutral","sentiment_score":0.020270879069964092,"channel":1,"num_words":3,"start":0.08,"end":1.14},{"sentences":[{"text":"Hi, ma'am.","start":2.56,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.17881521582603455},{"text":"Good afternoon.","start":3.1999998,"end":3.9399998,"sentiment":"positive","sentiment_score":0.3638981133699417},{"text":"This","start":4.0,"end":4.24,"sentiment":"neutral","sentiment_score":0.17026983201503754}],"sentiment":"neutral","sentiment_score":0.251139298081398,"channel":0,"num_words":5,"start":2.56,"end":4.24},{"sentences":[{"text":"speaking.","start":4.16,"end":4.66,"sentiment":"neutral","sentiment_score":0.15588942170143127}],"sentiment":"neutral","sentiment_score":0.15588942170143127,"channel":1,"num_words":1,"start":4.16,"end":4.66},{"sentences":[{"text":"is Abby from TechnoOne in Springfield, Brisbane.","start":4.24,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.10594782020364489},{"text":"Is this miss Catherine Dixon in Queensland Queensland Health?","start":7.7599998,"end":12.82,"sentiment":"neutral","sentiment_score":0.05344256924258338}],"sentiment":"neutral","sentiment_score":0.07641361653804779,"channel":0,"num_words":16,"start":4.24,"end":12.82},{"sentences":[{"text":"Yeah.","start":13.964999,"end":14.464999,"sentiment":"neutral","sentiment_score":0.06565175205469131}],"sentiment":"neutral","sentiment_score":0.06565175205469131,"channel":1,"num_words":1,"start":13.964999,"end":14.464999},{"sentences":[{"text":"Oh, yes, ma'am.","start":14.96,"end":15.705,"sentiment":"neutral","sentiment_score":0.12953095634778342},{"text":"I believe we've spoken with you in the past, and we wanted to reach out to confirm if it's still the same interest that you're coming up for an IT review towards the middle of this year, like a quick gap analysis with your IT.","start":15.945,"end":31.485,"sentiment":"neutral","sentiment_score":0.1551493614912033}],"sentiment":"neutral","sentiment_score":0.15354821116973957,"channel":0,"num_words":48,"start":14.96,"end":31.485},{"sentences":[{"text":"No.","start":32.98,"end":33.48,"sentiment":"neutral","sentiment_score":-0.21605530381202695},{"text":"That no.","start":33.86,"end":34.5,"sentiment":"neutral","sentiment_score":-0.2731872648000717},{"text":"You you no.","start":34.5,"end":35.56,"sentiment":"negative","sentiment_score":-0.3372299571832021}],"sentiment":"neutral","sentiment_score":-0.29568661749362946,"channel":1,"num_words":6,"start":32.98,"end":35.56},{"sentences":[{"text":"Or","start":36.52,"end":36.84,"sentiment":"neutral","sentiment_score":-0.2779790163040161}],"sentiment":"neutral","sentiment_score":-0.2779790163040161,"channel":0,"num_words":1,"start":36.52,"end":36.84},{"sentences":[{"text":"That's","start":36.82,"end":37.22,"sentiment":"neutral","sentiment_score":-0.2223713994026184}],"sentiment":"neutral","sentiment_score":-0.2223713994026184,"channel":1,"num_words":1,"start":36.82,"end":37.22},{"sentences":[{"text":"are you the","start":36.84,"end":37.399998,"sentiment":"neutral","sentiment_score":-0.22252107163270315}],"sentiment":"neutral","sentiment_score":-0.22252107163270315,"channel":0,"num_words":3,"start":36.84,"end":37.399998},{"sentences":[{"text":"the","start":37.22,"end":37.38,"sentiment":"neutral","sentiment_score":-0.2253645360469818}],"sentiment":"neutral","sentiment_score":-0.2253645360469818,"channel":1,"num_words":1,"start":37.22,"end":37.38},{"sentences":[{"text":"right person?","start":37.399998,"end":38.14,"sentiment":"neutral","sentiment_score":-0.18818189948797226}],"sentiment":"neutral","sentiment_score":-0.18818189948797226,"channel":0,"num_words":2,"start":37.399998,"end":38.14},{"sentences":[{"text":"no.","start":38.58,"end":39.06,"sentiment":"negative","sentiment_score":-0.4494283199310303},{"text":"I I'm not the right person.","start":39.06,"end":40.52,"sentiment":"negative","sentiment_score":-0.4688612371683121},{"text":"No.","start":40.66,"end":41.16,"sentiment":"neutral","sentiment_score":-0.21839779615402224}],"sentiment":"negative","sentiment_score":-0.4351241923868656,"channel":1,"num_words":8,"start":38.58,"end":41.16},{"sentences":[{"text":"Do you happen to know?","start":41.879997,"end":43.26,"sentiment":"neutral","sentiment_score":-0.13740648478269576}],"sentiment":"neutral","sentiment_score":-0.13740648478269576,"channel":0,"num_words":5,"start":41.879997,"end":43.26},{"sentences":[{"text":"I don't.","start":43.65294,"end":44.29294,"sentiment":"neutral","sentiment_score":-0.2923133075237274},{"text":"I'm sorry.","start":44.29294,"end":44.952938,"sentiment":"neutral","sentiment_score":-0.19473373144865036}],"sentiment":"neutral","sentiment_score":-0.2435235194861889,"channel":1,"num_words":4,"start":43.65294,"end":44.952938},{"sentences":[{"text":"Alright.","start":45.272873,"end":45.752876,"sentiment":"neutral","sentiment_score":0.045654188841581345},{"text":"No problem, ma'am.","start":45.752876,"end":46.472874,"sentiment":"neutral","sentiment_score":0.2656722019116084},{"text":"Thank you so much for your time.","start":46.472874,"end":47.852875,"sentiment":"positive","sentiment_score":0.5915467824254718}],"sentiment":"positive","sentiment_score":0.4530452974140644,"channel":0,"num_words":11,"start":45.272873,"end":47.852875},{"sentences":[{"text":"Okay.","start":47.412937,"end":47.892937,"sentiment":"neutral","sentiment_score":0.28364402055740356},{"text":"Thank","start":47.892937,"end":48.212936,"sentiment":"positive","sentiment_score":0.4555028975009918}],"sentiment":"positive","sentiment_score":0.3695734590291977,"channel":1,"num_words":2,"start":47.412937,"end":48.212936},{"sentences":[{"text":"Take care.","start":47.912876,"end":48.652874,"sentiment":"positive","sentiment_score":0.44722479581832886}],"sentiment":"positive","sentiment_score":0.44722479581832886,"channel":0,"num_words":2,"start":47.912876,"end":48.652874},{"sentences":[{"text":"you.","start":48.212936,"end":48.532936,"sentiment":"neutral","sentiment_score":0.3037700355052948},{"text":"Bye.","start":48.532936,"end":49.032936,"sentiment":"neutral","sentiment_score":0.14009936153888702}],"sentiment":"neutral","sentiment_score":0.2219346985220909,"channel":1,"num_words":2,"start":48.212936,"end":49.032936}]},"summary":{"result":"success","short":"Abby from TechnoOne in Queensland Health calls to confirm if Catherine Dixon is still interested in an IT review for a gap analysis. Catherine denies being the right person and the call ends with apologies and thanks."},"intents":{"segments":[{"text":"I believe we've spoken with you in the past, and we wanted to reach out to confirm if it's still the same interest that you're coming up for an IT review towards the middle of this year, like a quick gap analysis with your IT. No.","start_word":29,"end_word":74,"intents":[{"intent":"Confirm it review interest","confidence_score":0.028592944}]},{"text":"I believe we've spoken with you in the past, and we wanted to reach out to confirm if it's still the same interest that you're coming up for an IT review towards the middle of this year, like a quick gap analysis with your IT. No. That no.","start_word":29,"end_word":76,"intents":[{"intent":"Provide gap analysis","confidence_score":0.026452154}]}]},"sentiments":{"segments":[{"text":"Hello. Kate Dixon Hi, ma'am.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.12237794697284698},{"text":"Good afternoon.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.35312318801879883},{"text":"This speaking. is Abby from TechnoOne in Springfield, Brisbane. Is this miss Catherine Dixon in Queensland Queensland Health? Yeah. Oh, yes, ma'am. I believe we've spoken with you in the past, and we wanted to reach out to confirm if it's still the same interest that you're coming up for an IT review towards the middle of this year, like a quick gap analysis with your IT. No. That no.","start_word":7,"end_word":76,"sentiment":"neutral","sentiment_score":0.11469319462776184},{"text":"You you no.","start_word":77,"end_word":79,"sentiment":"negative","sentiment_score":-0.3412746787071228},{"text":"Or That's are you the the right person?","start_word":80,"end_word":87,"sentiment":"neutral","sentiment_score":-0.21964871883392337},{"text":"no. I I'm not the right person.","start_word":88,"end_word":94,"sentiment":"negative","sentiment_score":-0.4638296663761139},{"text":"No. Do you happen to know? I don't. I'm sorry. Alright. No problem, ma'am.","start_word":95,"end_word":108,"sentiment":"neutral","sentiment_score":-0.050179433077573776},{"text":"Thank you so much for your time.","start_word":109,"end_word":115,"sentiment":"positive","sentiment_score":0.5883350372314453},{"text":"Okay.","start_word":116,"end_word":116,"sentiment":"neutral","sentiment_score":0.28364402055740356},{"text":"Thank Take care.","start_word":117,"end_word":119,"sentiment":"positive","sentiment_score":0.4356849491596222},{"text":"you. Bye.","start_word":120,"end_word":121,"sentiment":"neutral","sentiment_score":0.23390455543994904}],"average":{"sentiment":"neutral","sentiment_score":0.06149198720743368}}}}