{"metadata":{"transaction_key":"deprecated","request_id":"019f0688-0e6d-7643-8e5c-8f80befc766a","sha256":"2b5b5055f2c928330c31e91f070a073eb18cf071e24b9be02b146963dfd67de9","created":"2026-06-27T00:43:29.416Z","duration":446.39993,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1736,"output_tokens":95},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2028,"output_tokens":2032},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2028,"output_tokens":115}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning. AT Health. So what what what number are we talking about? Uganda number. We don't okay. Let's start all over again. So your son's in Uganda. Right? Yeah. Okay. So this this is regarding the SIM card. Is that right? Okay. Okay. Okay. So this is we're talking about Airtel Uganda. Right? Okay. Well, this is Airtel Australia, which is not the same it's not the same company. So I can't help you. Sorry about that. No. We don't. We don't. We don't because we don't know anybody in Uganda. It's a different company, different network. So how were you doing it before? How were you transferring the money before that was getting to him? And how come and what what's up? It's not it's not working now? Or So that's You're you're a sponsored son. How old is he? What? Yeah. Only he can resolve that over there, unfortunately. He's there, so he will need to find it's it's the same thing in in this yeah. Yeah. That could that could happen. There is a lot of fraudulent activities happening around the globe at the moment, especially here in Australia. I can tell you that firsthand because being an Internet service provider, we're on the front line to see stuff like that happen. No. You're gonna have to ring up well, virtually, your your sponsor son, being at a legal age is the one that needs to do that over there from what I'm thinking. Otherwise, you're gonna have to ring up so you put the money into his SIM card, but that's been transferred to him now. Right? Yeah. But if the funds were were put into that number, it should have just happened automatically. Well, it should have. So if I'm if I'm putting money into a SIM card, alright, and I'm transferring that SIM card to somebody else, whatever whatever credit is that in that SIM card automatically goes with that SIM card. Yeah. Yeah. Whatever. Yeah. Because the credit no. No. No. No. No. No. No. No. No. No. No. No. No. No. You're talking about if you're putting money into somebody else's account, a bank account, that's different. But you've transferred money directly to that SIM card, $1,200, whatever it was. Yeah. So it's the same thing here here in Australia. So let's say I've got a SIM code that starts with 04, and for some reason, my my friend and my cousin is helping me out. So look. I'll I'll put $600 there. That person passes away. I've got the the here in Australia, works with the other the what do you call it? The not the death certificate, the will. So the will has been authorized under my name, and I'll just get it all transferred. So whatever money has already been added to that card as a credit comes automatically with the card. So all we're doing is just transferring the title of that card from one name to another, so that shouldn't change. Yeah. No. They can't do that. No. Because you you've transferred the money to that SIM card so he can make and receive calls. Right? Well, that's it. So that that money is automatically on that kid. And now unless Airtel from Uganda has blocked the card, well, they need to they just need to unblock that card, and that's it. So as soon as they unblock the card, he's able to receive and make money. So your sponsor son needs to ring them up and say, look, I'm the rightful owner of this card now. Here's a document that's been transferred under my name from my late father who just passed away, and that's it. They they don't have any right to lock it. You know? I mean, I don't know what the the laws are there in Uganda, but, you know, you can't use money from a car from a SIM card. If I transfer money to his debit card or credit card or his bank account, that's a completely different story altogether. But if I'm if I'm activating a SIM card and I'm topping it up with with money, whether it's 1¢ or dollar or a 100 or a thousand dollars, whatever it is, that that that money goes directly to that card, and that's it. So the the Uganda Airtel, whoever they are, need to just unlock that card. There there must be some security procedures there. Yep. Alright. You're most welcome. Bye.","confidence":0.99609375,"words":[{"word":"good","start":0.0,"end":0.5,"confidence":0.9970703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.515062153339386},{"word":"morning","start":3.76875,"end":4.26875,"confidence":0.98339844,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.02967005781829357},{"word":"at","start":7.5375,"end":8.0375,"confidence":0.28393555,"punctuated_word":"AT","sentiment":"neutral","sentiment_score":-0.019538871943950653},{"word":"health","start":11.30625,"end":11.80625,"confidence":0.76708984,"punctuated_word":"Health.","sentiment":"neutral","sentiment_score":-0.04875507205724716},{"word":"so","start":28.38,"end":28.779999,"confidence":0.4946289,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04146780073642731},{"word":"what","start":28.779999,"end":29.099998,"confidence":0.9902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.056749697774648666},{"word":"what","start":29.099998,"end":29.34,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.06358572840690613},{"word":"what","start":29.34,"end":29.5,"confidence":0.8925781,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05960484594106674},{"word":"number","start":29.5,"end":29.74,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.03696772456169128},{"word":"are","start":29.74,"end":29.9,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.05828114226460457},{"word":"we","start":29.9,"end":30.06,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.03741415590047836},{"word":"talking","start":30.06,"end":30.38,"confidence":0.9980469,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":-0.04210500419139862},{"word":"about","start":30.38,"end":30.88,"confidence":0.9995117,"punctuated_word":"about?","sentiment":"neutral","sentiment_score":-0.04039410501718521},{"word":"uganda","start":42.095,"end":42.595,"confidence":0.7558594,"punctuated_word":"Uganda","sentiment":"neutral","sentiment_score":-0.04606957733631134},{"word":"number","start":42.735,"end":43.055,"confidence":0.875,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.06322171539068222},{"word":"we","start":43.055,"end":43.295,"confidence":0.9941406,"punctuated_word":"We","sentiment":"negative","sentiment_score":-0.34371811151504517},{"word":"don't","start":43.295,"end":43.454998,"confidence":0.99609375,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3816624581813812},{"word":"okay","start":44.175,"end":44.495,"confidence":0.9904785,"punctuated_word":"okay.","sentiment":"negative","sentiment_score":-0.35139918327331543},{"word":"let's","start":44.495,"end":44.735,"confidence":0.9995117,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.24559363722801208},{"word":"start","start":44.735,"end":44.975,"confidence":1.0,"punctuated_word":"start","sentiment":"neutral","sentiment_score":-0.17761200666427612},{"word":"all","start":44.975,"end":45.135,"confidence":0.9770508,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.17808586359024048},{"word":"over","start":45.135,"end":45.295,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.12709465622901917},{"word":"again","start":45.295,"end":45.614998,"confidence":0.9995117,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.0907491147518158},{"word":"so","start":45.614998,"end":46.114998,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02831956371665001},{"word":"your","start":46.175,"end":46.495,"confidence":0.92578125,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02578457817435265},{"word":"son's","start":46.495,"end":46.815,"confidence":0.98217773,"punctuated_word":"son's","sentiment":"neutral","sentiment_score":-0.02785205841064453},{"word":"in","start":46.815,"end":47.295,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.025271758437156677},{"word":"uganda","start":47.295,"end":47.795,"confidence":0.98828125,"punctuated_word":"Uganda.","sentiment":"neutral","sentiment_score":-0.02294599823653698},{"word":"right","start":47.855,"end":48.355,"confidence":0.99365234,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.013932477682828903},{"word":"yeah","start":50.895,"end":51.395,"confidence":0.8647461,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.015234000980854034},{"word":"okay","start":67.285,"end":67.525,"confidence":0.7902832,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.006952148862183094},{"word":"so","start":67.525,"end":67.765,"confidence":0.98291016,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.009263167157769203},{"word":"this","start":67.765,"end":68.005,"confidence":0.7319336,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.011536281555891035},{"word":"this","start":68.005,"end":68.245,"confidence":0.52197266,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.015346825122833252},{"word":"is","start":68.245,"end":68.405,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.009970644488930702},{"word":"regarding","start":68.405,"end":68.805,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.008441578596830368},{"word":"the","start":68.805,"end":68.965,"confidence":0.97314453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0040909890085458755},{"word":"sim","start":68.965,"end":69.205,"confidence":0.9453125,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.00025733187794685364},{"word":"card","start":69.205,"end":69.445,"confidence":0.93896484,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":-0.0058325110003352165},{"word":"is","start":69.445,"end":69.605,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.0007870811969041824},{"word":"that","start":69.605,"end":69.765,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0025556832551956177},{"word":"right","start":69.765,"end":70.265,"confidence":1.0,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":-0.011974520049989223},{"word":"okay","start":72.245,"end":72.745,"confidence":0.98217773,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01202930510044098},{"word":"okay","start":72.805,"end":73.125,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.010514499619603155},{"word":"okay","start":73.125,"end":73.525,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.010068983770906923},{"word":"so","start":73.525,"end":73.765,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.012518427334725857},{"word":"this","start":73.765,"end":74.005,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.010874707251787186},{"word":"is","start":74.005,"end":74.165,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.009175388142466543},{"word":"we're","start":74.245,"end":74.485,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.006245098076760769},{"word":"talking","start":74.485,"end":74.805,"confidence":1.0,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":-0.007894020527601242},{"word":"about","start":74.805,"end":75.205,"confidence":0.9980469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.007623152807354927},{"word":"airtel","start":75.205,"end":75.705,"confidence":0.9977214,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.01377400942146778},{"word":"uganda","start":76.725,"end":77.225,"confidence":0.93847656,"punctuated_word":"Uganda.","sentiment":"neutral","sentiment_score":-0.012194056063890455},{"word":"right","start":77.445,"end":77.945,"confidence":0.99658203,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.010456247255206108},{"word":"okay","start":79.490005,"end":79.73,"confidence":0.98657227,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.018812818452715874},{"word":"well","start":79.73,"end":79.89001,"confidence":0.9951172,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.043527375906705856},{"word":"this","start":79.89001,"end":80.21001,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.04899793118238449},{"word":"is","start":80.21001,"end":80.29,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05335613340139389},{"word":"airtel","start":80.29,"end":80.770004,"confidence":0.98567706,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.04797451198101044},{"word":"australia","start":80.770004,"end":81.270004,"confidence":0.91674805,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.07475956529378891},{"word":"which","start":81.33,"end":81.57001,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.07118654996156693},{"word":"is","start":81.57001,"end":81.73,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05110166221857071},{"word":"not","start":81.73,"end":81.97,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11121261864900588},{"word":"the","start":81.97,"end":82.130005,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11019231379032136},{"word":"same","start":82.130005,"end":82.630005,"confidence":0.8408203,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.09260576963424684},{"word":"it's","start":83.01,"end":83.25,"confidence":0.99609375,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.10949736833572388},{"word":"not","start":83.25,"end":83.41,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08355381339788437},{"word":"the","start":83.41,"end":83.57001,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08329726755619049},{"word":"same","start":83.57001,"end":83.89001,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.08850904554128647},{"word":"company","start":83.89001,"end":84.39001,"confidence":0.85717773,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.1091156005859375},{"word":"so","start":85.810005,"end":86.05,"confidence":0.98828125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06501451879739761},{"word":"i","start":86.05,"end":86.21001,"confidence":0.87353516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07938836514949799},{"word":"can't","start":86.21001,"end":86.450005,"confidence":0.9902344,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.1593407243490219},{"word":"help","start":86.450005,"end":86.770004,"confidence":0.99902344,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.11072638630867004},{"word":"you","start":86.770004,"end":86.850006,"confidence":0.98657227,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.1693975031375885},{"word":"sorry","start":86.850006,"end":87.170006,"confidence":0.9560547,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.3102814853191376},{"word":"about","start":87.170006,"end":87.33,"confidence":0.9980469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.31700393557548523},{"word":"that","start":87.33,"end":87.83,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.22865647077560425},{"word":"no","start":93.865,"end":94.105,"confidence":0.77978516,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2520352900028229},{"word":"we","start":94.105,"end":94.425,"confidence":0.99609375,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.30112284421920776},{"word":"don't","start":94.425,"end":94.825,"confidence":0.97802734,"punctuated_word":"don't.","sentiment":"neutral","sentiment_score":-0.26506879925727844},{"word":"we","start":94.825,"end":95.065,"confidence":0.9970703,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.28164365887641907},{"word":"don't","start":95.065,"end":95.565,"confidence":0.9581706,"punctuated_word":"don't.","sentiment":"neutral","sentiment_score":-0.24145355820655823},{"word":"we","start":95.945,"end":96.105,"confidence":0.921875,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.24418841302394867},{"word":"don't","start":96.105,"end":96.425,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.22119003534317017},{"word":"because","start":96.425,"end":96.925,"confidence":0.8720703,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.21675550937652588},{"word":"we","start":97.705,"end":97.865,"confidence":0.9838867,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.24734167754650116},{"word":"don't","start":97.865,"end":98.105,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2617936134338379},{"word":"know","start":98.105,"end":98.345,"confidence":0.9980469,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.24678198993206024},{"word":"anybody","start":98.345,"end":98.745,"confidence":0.9770508,"punctuated_word":"anybody","sentiment":"neutral","sentiment_score":-0.2698618471622467},{"word":"in","start":98.745,"end":98.825,"confidence":0.3359375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.24976283311843872},{"word":"uganda","start":98.825,"end":99.225,"confidence":0.91748047,"punctuated_word":"Uganda.","sentiment":"neutral","sentiment_score":-0.24801349639892575},{"word":"it's","start":99.225,"end":99.305,"confidence":0.9975586,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.2150704711675644},{"word":"a","start":99.305,"end":99.465004,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1686995029449463},{"word":"different","start":99.465004,"end":99.705,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.19337403774261477},{"word":"company","start":99.705,"end":100.185,"confidence":0.982666,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":-0.1838626265525818},{"word":"different","start":100.185,"end":100.505,"confidence":0.97265625,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.1721295267343521},{"word":"network","start":100.505,"end":101.005,"confidence":0.96240234,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.2142704725265503},{"word":"so","start":101.065,"end":101.305,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1121719852089882},{"word":"how","start":101.305,"end":101.465,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.08765588700771332},{"word":"were","start":101.465,"end":101.705,"confidence":0.97802734,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.07046331465244293},{"word":"you","start":101.705,"end":101.785,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.096732035279274},{"word":"doing","start":101.785,"end":102.105,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.07117047905921936},{"word":"it","start":102.105,"end":102.265,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07000648975372314},{"word":"before","start":102.265,"end":102.765,"confidence":0.9995117,"punctuated_word":"before?","sentiment":"neutral","sentiment_score":-0.08223828673362732},{"word":"how","start":105.065,"end":105.225,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.043554551899433136},{"word":"were","start":105.225,"end":105.385,"confidence":0.97314453,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.046223197132349014},{"word":"you","start":105.385,"end":105.625,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10940959304571152},{"word":"transferring","start":105.625,"end":106.125,"confidence":0.99902344,"punctuated_word":"transferring","sentiment":"neutral","sentiment_score":-0.09079493582248688},{"word":"the","start":106.185,"end":106.345,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0990450531244278},{"word":"money","start":106.345,"end":106.665,"confidence":1.0,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.06757312268018723},{"word":"before","start":106.665,"end":107.065,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.07569073140621185},{"word":"that","start":107.065,"end":107.385,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.10360544919967651},{"word":"was","start":107.385,"end":107.545,"confidence":0.9970703,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.10562464594841003},{"word":"getting","start":107.545,"end":107.865,"confidence":0.9951172,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.10875808447599412},{"word":"to","start":107.865,"end":108.025,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08957331627607346},{"word":"him","start":108.025,"end":108.525,"confidence":0.96533203,"punctuated_word":"him?","sentiment":"neutral","sentiment_score":-0.10364772379398346},{"word":"and","start":115.9,"end":116.14,"confidence":0.8989258,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.12336815893650056},{"word":"how","start":116.14,"end":116.38,"confidence":0.8491211,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.1323767453432083},{"word":"come","start":116.38,"end":116.46,"confidence":0.6010742,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.1481851041316986},{"word":"and","start":116.54,"end":116.78,"confidence":0.96875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08501779288053513},{"word":"what","start":116.78,"end":116.86,"confidence":0.9370117,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.13415762782096863},{"word":"what's","start":116.94,"end":117.18,"confidence":0.96875,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.13449214398860931},{"word":"up","start":117.18,"end":117.34,"confidence":0.7817383,"punctuated_word":"up?","sentiment":"neutral","sentiment_score":-0.07439053058624268},{"word":"it's","start":117.34,"end":117.58,"confidence":0.9980469,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.22501671314239505},{"word":"not","start":117.58,"end":117.74,"confidence":0.9951172,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2439887821674347},{"word":"it's","start":117.74,"end":118.06,"confidence":0.97802734,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.3183675706386566},{"word":"not","start":118.06,"end":118.22,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4764861762523651},{"word":"working","start":118.22,"end":118.54,"confidence":0.99902344,"punctuated_word":"working","sentiment":"negative","sentiment_score":-0.4342851936817169},{"word":"now","start":118.54,"end":118.86,"confidence":0.8964844,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.2916417121887207},{"word":"or","start":118.86,"end":119.36,"confidence":0.93115234,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.12356045842170715},{"word":"so","start":137.47,"end":137.55,"confidence":0.8330078,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.12821118533611298},{"word":"that's","start":137.55,"end":138.05,"confidence":0.98217773,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.16387495398521423},{"word":"you're","start":177.31999,"end":177.56,"confidence":0.9230957,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.08375312387943268},{"word":"you're","start":177.56,"end":177.8,"confidence":0.97314453,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.07354893535375595},{"word":"a","start":177.8,"end":177.88,"confidence":0.9301758,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08770030736923218},{"word":"sponsored","start":177.88,"end":178.38,"confidence":0.99316406,"punctuated_word":"sponsored","sentiment":"neutral","sentiment_score":-0.1177532523870468},{"word":"son","start":178.44,"end":178.68,"confidence":0.88623047,"punctuated_word":"son.","sentiment":"neutral","sentiment_score":-0.07453358173370361},{"word":"how","start":178.68,"end":178.92,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.04862324148416519},{"word":"old","start":178.92,"end":179.08,"confidence":0.9892578,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.07058285176753998},{"word":"is","start":179.08,"end":179.23999,"confidence":0.98535156,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06758340448141098},{"word":"he","start":179.23999,"end":179.73999,"confidence":0.98217773,"punctuated_word":"he?","sentiment":"neutral","sentiment_score":-0.05846074223518371},{"word":"what","start":181.235,"end":181.735,"confidence":0.8935547,"punctuated_word":"What?","sentiment":"neutral","sentiment_score":-0.06510622054338455},{"word":"yeah","start":183.155,"end":183.395,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1092834174633026},{"word":"only","start":183.395,"end":183.635,"confidence":0.7270508,"punctuated_word":"Only","sentiment":"neutral","sentiment_score":-0.2140660434961319},{"word":"he","start":183.635,"end":183.795,"confidence":0.9291992,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.19205044209957123},{"word":"can","start":183.795,"end":184.115,"confidence":0.9902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.23370347917079928},{"word":"resolve","start":184.115,"end":184.515,"confidence":0.9921875,"punctuated_word":"resolve","sentiment":"neutral","sentiment_score":-0.23557084798812863},{"word":"that","start":184.515,"end":184.755,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.24048635363578796},{"word":"over","start":184.755,"end":184.995,"confidence":0.9951172,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.20731821656227112},{"word":"there","start":184.995,"end":185.395,"confidence":0.83032227,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.21484866738319397},{"word":"unfortunately","start":185.395,"end":185.895,"confidence":0.9875488,"punctuated_word":"unfortunately.","sentiment":"negative","sentiment_score":-0.35557761788368225},{"word":"he's","start":186.035,"end":186.275,"confidence":0.99902344,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.1914808005094528},{"word":"there","start":186.275,"end":186.775,"confidence":0.8647461,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.22651705145835876},{"word":"so","start":187.155,"end":187.395,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.22831274569034576},{"word":"he","start":187.395,"end":187.55501,"confidence":0.62939453,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.1778421401977539},{"word":"will","start":187.55501,"end":187.715,"confidence":0.70703125,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.23073816299438477},{"word":"need","start":187.715,"end":187.955,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.23419038951396945},{"word":"to","start":187.955,"end":188.115,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19555047154426575},{"word":"find","start":188.115,"end":188.355,"confidence":0.9760742,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.20154903829097748},{"word":"it's","start":188.435,"end":188.595,"confidence":0.99316406,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.17848175764083862},{"word":"it's","start":188.595,"end":188.835,"confidence":0.9921875,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1264951080083847},{"word":"the","start":188.835,"end":188.91501,"confidence":0.95703125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11008025705814362},{"word":"same","start":188.91501,"end":189.155,"confidence":0.984375,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.10604478418827055},{"word":"thing","start":189.155,"end":189.395,"confidence":0.9980469,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.18905776739120483},{"word":"in","start":189.395,"end":189.635,"confidence":0.96777344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.15689218044281006},{"word":"in","start":189.635,"end":189.715,"confidence":0.6274414,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03714172914624214},{"word":"this","start":189.715,"end":189.955,"confidence":0.78564453,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.18066957592964172},{"word":"yeah","start":190.195,"end":190.695,"confidence":0.986084,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.15420180559158325},{"word":"yeah","start":205.58,"end":206.08,"confidence":0.84375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09913145005702972},{"word":"that","start":206.14,"end":206.38,"confidence":0.83203125,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.18554309010505676},{"word":"could","start":206.38,"end":206.88,"confidence":0.9902344,"punctuated_word":"could","sentiment":"negative","sentiment_score":-0.38946789503097534},{"word":"that","start":206.94,"end":207.18001,"confidence":0.9941406,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.4662574529647827},{"word":"could","start":207.18001,"end":207.42001,"confidence":1.0,"punctuated_word":"could","sentiment":"negative","sentiment_score":-0.5440027713775635},{"word":"happen","start":207.42001,"end":207.92001,"confidence":0.99853516,"punctuated_word":"happen.","sentiment":"negative","sentiment_score":-0.4947242736816406},{"word":"there","start":208.785,"end":209.025,"confidence":0.9863281,"punctuated_word":"There","sentiment":"negative","sentiment_score":-0.6444388628005981},{"word":"is","start":209.025,"end":209.185,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6877453923225403},{"word":"a","start":209.185,"end":209.265,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6997254490852356},{"word":"lot","start":209.265,"end":209.425,"confidence":1.0,"punctuated_word":"lot","sentiment":"negative","sentiment_score":-0.6079332828521729},{"word":"of","start":209.425,"end":209.58499,"confidence":1.0,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.7013660073280334},{"word":"fraudulent","start":209.58499,"end":210.08499,"confidence":0.9970703,"punctuated_word":"fraudulent","sentiment":"negative","sentiment_score":-0.643824577331543},{"word":"activities","start":210.145,"end":210.545,"confidence":0.9633789,"punctuated_word":"activities","sentiment":"negative","sentiment_score":-0.7575783133506775},{"word":"happening","start":210.545,"end":210.865,"confidence":0.9453125,"punctuated_word":"happening","sentiment":"negative","sentiment_score":-0.6929211020469666},{"word":"around","start":210.865,"end":211.105,"confidence":0.984375,"punctuated_word":"around","sentiment":"negative","sentiment_score":-0.6701053977012634},{"word":"the","start":211.105,"end":211.185,"confidence":0.8984375,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6825724840164185},{"word":"globe","start":211.185,"end":211.505,"confidence":0.9970703,"punctuated_word":"globe","sentiment":"negative","sentiment_score":-0.6984570026397705},{"word":"at","start":211.505,"end":211.58499,"confidence":0.9863281,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.6589404940605164},{"word":"the","start":211.58499,"end":211.665,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6509969234466553},{"word":"moment","start":211.665,"end":211.985,"confidence":0.953125,"punctuated_word":"moment,","sentiment":"negative","sentiment_score":-0.5909939408302307},{"word":"especially","start":211.985,"end":212.385,"confidence":1.0,"punctuated_word":"especially","sentiment":"negative","sentiment_score":-0.5193668603897095},{"word":"here","start":212.385,"end":212.545,"confidence":0.9873047,"punctuated_word":"here","sentiment":"negative","sentiment_score":-0.5099808573722839},{"word":"in","start":212.545,"end":212.705,"confidence":1.0,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.5378022193908691},{"word":"australia","start":212.705,"end":213.205,"confidence":0.9916992,"punctuated_word":"Australia.","sentiment":"negative","sentiment_score":-0.4907817840576172},{"word":"i","start":213.58499,"end":213.665,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1893689930438995},{"word":"can","start":213.665,"end":213.825,"confidence":0.9453125,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.08977460116147995},{"word":"tell","start":213.825,"end":214.065,"confidence":0.9970703,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.1091938018798828},{"word":"you","start":214.065,"end":214.145,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09585079550743104},{"word":"that","start":214.145,"end":214.385,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13628676533699036},{"word":"firsthand","start":214.385,"end":214.885,"confidence":0.80908203,"punctuated_word":"firsthand","sentiment":"neutral","sentiment_score":-0.10256227850914},{"word":"because","start":216.145,"end":216.645,"confidence":0.5102539,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.09621454775333405},{"word":"being","start":217.105,"end":217.425,"confidence":0.9667969,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.13422106206417084},{"word":"an","start":217.425,"end":217.58499,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.14163285493850708},{"word":"internet","start":217.58499,"end":217.985,"confidence":0.93408203,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.194876566529274},{"word":"service","start":217.985,"end":218.465,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.19448062777519223},{"word":"provider","start":218.465,"end":218.94499,"confidence":0.9926758,"punctuated_word":"provider,","sentiment":"neutral","sentiment_score":-0.17612041532993317},{"word":"we're","start":218.94499,"end":219.345,"confidence":0.7897949,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.14712607860565186},{"word":"on","start":219.345,"end":219.505,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.15459910035133362},{"word":"the","start":219.505,"end":219.665,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20885688066482544},{"word":"front","start":219.665,"end":219.905,"confidence":0.5541992,"punctuated_word":"front","sentiment":"neutral","sentiment_score":-0.2560705244541168},{"word":"line","start":219.905,"end":220.145,"confidence":0.9892578,"punctuated_word":"line","sentiment":"neutral","sentiment_score":-0.30740100145339966},{"word":"to","start":220.145,"end":220.385,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.30079683661460876},{"word":"see","start":220.385,"end":220.705,"confidence":0.9921875,"punctuated_word":"see","sentiment":"negative","sentiment_score":-0.35721448063850403},{"word":"stuff","start":220.705,"end":220.94499,"confidence":0.99902344,"punctuated_word":"stuff","sentiment":"negative","sentiment_score":-0.4024841785430908},{"word":"like","start":220.94499,"end":221.105,"confidence":0.98291016,"punctuated_word":"like","sentiment":"negative","sentiment_score":-0.4293788969516754},{"word":"that","start":221.105,"end":221.345,"confidence":1.0,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.4499239325523377},{"word":"happen","start":221.345,"end":221.845,"confidence":0.7585449,"punctuated_word":"happen.","sentiment":"neutral","sentiment_score":-0.29473987221717834},{"word":"no","start":231.16,"end":231.40001,"confidence":0.68273926,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.09127452224493028},{"word":"you're","start":231.40001,"end":231.56,"confidence":0.9975586,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.18427696824073792},{"word":"gonna","start":231.56,"end":231.8,"confidence":0.9863281,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.23444733023643496},{"word":"have","start":231.8,"end":232.04001,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2396506816148758},{"word":"to","start":232.04001,"end":232.20001,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20473003387451172},{"word":"ring","start":232.20001,"end":232.44,"confidence":0.9970703,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.16363537311553955},{"word":"up","start":232.44,"end":232.92,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.186660960316658},{"word":"well","start":233.24,"end":233.72,"confidence":0.9951172,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.1615714579820633},{"word":"virtually","start":233.72,"end":234.20001,"confidence":0.9421387,"punctuated_word":"virtually,","sentiment":"neutral","sentiment_score":-0.08657119423151016},{"word":"your","start":234.20001,"end":234.6,"confidence":0.69628906,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12932321429252625},{"word":"your","start":234.6,"end":235.1,"confidence":0.984375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.101274773478508},{"word":"sponsor","start":235.8,"end":236.3,"confidence":0.8852539,"punctuated_word":"sponsor","sentiment":"neutral","sentiment_score":-0.1051844358444214},{"word":"son","start":236.36,"end":236.86,"confidence":0.5917969,"punctuated_word":"son,","sentiment":"neutral","sentiment_score":-0.1041170060634613},{"word":"being","start":237.72499,"end":238.045,"confidence":0.9394531,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.13067024946212769},{"word":"at","start":238.045,"end":238.20499,"confidence":0.9921875,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.11714354157447816},{"word":"a","start":238.20499,"end":238.36499,"confidence":0.9790039,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1459706872701645},{"word":"legal","start":238.36499,"end":238.685,"confidence":0.9970703,"punctuated_word":"legal","sentiment":"neutral","sentiment_score":-0.0886642336845398},{"word":"age","start":238.685,"end":239.00499,"confidence":0.9970703,"punctuated_word":"age","sentiment":"neutral","sentiment_score":-0.14050863683223724},{"word":"is","start":239.00499,"end":239.245,"confidence":0.5151367,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.14660409092903137},{"word":"the","start":239.245,"end":239.405,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18094173073768616},{"word":"one","start":239.405,"end":239.56499,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.16578546166419983},{"word":"that","start":239.56499,"end":240.06499,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14257359504699707},{"word":"needs","start":240.20499,"end":240.685,"confidence":1.0,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.1395973116159439},{"word":"to","start":240.685,"end":240.765,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18872599303722384},{"word":"do","start":240.765,"end":241.00499,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.19529946148395536},{"word":"that","start":241.00499,"end":241.325,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13360747694969177},{"word":"over","start":241.325,"end":241.72499,"confidence":0.99316406,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.12177756428718568},{"word":"there","start":241.72499,"end":242.045,"confidence":0.9902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.12831605970859528},{"word":"from","start":242.045,"end":242.28499,"confidence":0.94628906,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.1080712229013443},{"word":"what","start":242.28499,"end":242.525,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.10217064619064332},{"word":"i'm","start":242.525,"end":242.765,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06045418232679367},{"word":"thinking","start":242.765,"end":243.265,"confidence":0.98950195,"punctuated_word":"thinking.","sentiment":"neutral","sentiment_score":-0.08917103707790375},{"word":"otherwise","start":243.965,"end":244.36499,"confidence":0.7783203,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":-0.09150229394435884},{"word":"you're","start":244.36499,"end":244.685,"confidence":0.9863281,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.07338140904903412},{"word":"gonna","start":244.685,"end":245.00499,"confidence":0.9580078,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.08734627068042755},{"word":"have","start":245.00499,"end":245.165,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13345032930374146},{"word":"to","start":245.165,"end":245.325,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07084493339061737},{"word":"ring","start":245.325,"end":245.72499,"confidence":0.9970703,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.057676635682582855},{"word":"up","start":245.72499,"end":245.965,"confidence":0.92333984,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.060819219797849655},{"word":"so","start":246.28499,"end":246.525,"confidence":0.8613281,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.05594126880168915},{"word":"you","start":246.525,"end":246.685,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04865070804953575},{"word":"put","start":246.685,"end":246.84499,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.03833110257983208},{"word":"the","start":246.84499,"end":247.00499,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.044550444930791855},{"word":"money","start":247.00499,"end":247.325,"confidence":1.0,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.037516284734010696},{"word":"into","start":247.325,"end":247.825,"confidence":0.99902344,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.027491392567753792},{"word":"his","start":248.525,"end":249.025,"confidence":0.99902344,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.04455874487757683},{"word":"sim","start":249.965,"end":250.28499,"confidence":0.9404297,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.007385874167084694},{"word":"card","start":250.28499,"end":250.78499,"confidence":0.9489746,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":-0.009325266815721989},{"word":"but","start":254.67,"end":254.83,"confidence":0.9980469,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.018095413222908977},{"word":"that's","start":254.83,"end":255.07,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.023919766768813133},{"word":"been","start":255.07,"end":255.39,"confidence":0.8520508,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.033071327954530716},{"word":"transferred","start":255.39,"end":255.79,"confidence":1.0,"punctuated_word":"transferred","sentiment":"neutral","sentiment_score":-0.02826637402176857},{"word":"to","start":255.79,"end":255.95,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.017769791185855865},{"word":"him","start":255.95,"end":256.11,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.032962698489427567},{"word":"now","start":256.11,"end":256.43,"confidence":0.99365234,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.023633603006601337},{"word":"right","start":256.43,"end":256.93,"confidence":0.9641113,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.008902708999812603},{"word":"yeah","start":264.27,"end":264.43,"confidence":0.95458984,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05976032465696335},{"word":"but","start":264.43,"end":264.67,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.06569357216358185},{"word":"if","start":264.67,"end":264.75,"confidence":0.875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1246422827243805},{"word":"the","start":264.75,"end":264.91,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13564863801002502},{"word":"funds","start":264.91,"end":265.15,"confidence":0.9980469,"punctuated_word":"funds","sentiment":"neutral","sentiment_score":0.08260174095630646},{"word":"were","start":265.15,"end":265.39,"confidence":0.9707031,"punctuated_word":"were","sentiment":"neutral","sentiment_score":0.11412834376096724},{"word":"were","start":265.39,"end":265.63,"confidence":0.97998047,"punctuated_word":"were","sentiment":"neutral","sentiment_score":0.12609335780143738},{"word":"put","start":265.63,"end":265.79,"confidence":0.9902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.1092606857419014},{"word":"into","start":265.79,"end":266.11,"confidence":0.9716797,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.10446010529994965},{"word":"that","start":266.11,"end":266.35,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11473775655031204},{"word":"number","start":266.35,"end":266.67,"confidence":0.9555664,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.09640909731388092},{"word":"it","start":266.67,"end":266.75,"confidence":0.75341797,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1321469396352768},{"word":"should","start":266.75,"end":266.91,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.16803550720214844},{"word":"have","start":266.91,"end":266.99,"confidence":0.484375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.19918715953826904},{"word":"just","start":266.99,"end":267.23,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.18075230717658997},{"word":"happened","start":267.23,"end":267.55,"confidence":0.94140625,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":0.19549930095672607},{"word":"automatically","start":267.55,"end":268.05,"confidence":0.744751,"punctuated_word":"automatically.","sentiment":"neutral","sentiment_score":0.10847417265176772},{"word":"well","start":269.505,"end":269.745,"confidence":0.7988281,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.08574864268302917},{"word":"it","start":269.745,"end":269.905,"confidence":0.9448242,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.11729201674461363},{"word":"should","start":269.905,"end":270.145,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.1806039363145828},{"word":"have","start":270.145,"end":270.645,"confidence":0.98950195,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":0.13988137245178223},{"word":"so","start":271.185,"end":271.425,"confidence":0.9873047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.037442274391651154},{"word":"if","start":271.425,"end":271.585,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0739772841334343},{"word":"i'm","start":271.585,"end":271.745,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.024607092142105103},{"word":"if","start":271.745,"end":271.985,"confidence":0.9921875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.021972276270389557},{"word":"i'm","start":271.985,"end":272.225,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0030001315753906965},{"word":"putting","start":272.225,"end":272.54498,"confidence":0.99902344,"punctuated_word":"putting","sentiment":"neutral","sentiment_score":0.006144985556602478},{"word":"money","start":272.54498,"end":272.865,"confidence":0.7192383,"punctuated_word":"money","sentiment":"neutral","sentiment_score":0.003567054867744446},{"word":"into","start":272.865,"end":273.10498,"confidence":0.9970703,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.00758834183216095},{"word":"a","start":273.10498,"end":273.26498,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0147537924349308},{"word":"sim","start":273.26498,"end":273.585,"confidence":0.9760742,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":0.00442316010594368},{"word":"card","start":273.585,"end":274.085,"confidence":0.8544922,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":0.018637869507074356},{"word":"alright","start":274.705,"end":275.025,"confidence":0.81030273,"punctuated_word":"alright,","sentiment":"neutral","sentiment_score":0.11333611607551576},{"word":"and","start":275.025,"end":275.185,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11293074488639832},{"word":"i'm","start":275.185,"end":275.425,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.10737799108028412},{"word":"transferring","start":275.425,"end":275.925,"confidence":1.0,"punctuated_word":"transferring","sentiment":"neutral","sentiment_score":0.12925726175308228},{"word":"that","start":276.065,"end":276.225,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.14663901925086975},{"word":"sim","start":276.225,"end":276.465,"confidence":0.99902344,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":0.06428737193346024},{"word":"card","start":276.465,"end":276.625,"confidence":0.9970703,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.1139506995677948},{"word":"to","start":276.625,"end":276.865,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1695268303155899},{"word":"somebody","start":276.865,"end":277.26498,"confidence":1.0,"punctuated_word":"somebody","sentiment":"neutral","sentiment_score":0.12301574647426604},{"word":"else","start":277.26498,"end":277.76498,"confidence":0.9885254,"punctuated_word":"else,","sentiment":"neutral","sentiment_score":0.13399043679237366},{"word":"whatever","start":277.82498,"end":278.32498,"confidence":1.0,"punctuated_word":"whatever","sentiment":"neutral","sentiment_score":0.18931367993354797},{"word":"whatever","start":278.465,"end":278.965,"confidence":0.9453125,"punctuated_word":"whatever","sentiment":"neutral","sentiment_score":0.1330113410949707},{"word":"credit","start":279.025,"end":279.425,"confidence":0.9980469,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":0.12310140579938889},{"word":"is","start":279.425,"end":279.66498,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1813223958015442},{"word":"that","start":279.66498,"end":279.82498,"confidence":0.59228516,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2635672092437744},{"word":"in","start":279.82498,"end":279.985,"confidence":0.76123047,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.16626271605491638},{"word":"that","start":279.985,"end":280.225,"confidence":0.99121094,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1907568871974945},{"word":"sim","start":280.225,"end":280.465,"confidence":0.99609375,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":0.05556032806634903},{"word":"card","start":280.465,"end":280.785,"confidence":0.9980469,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.15867511928081512},{"word":"automatically","start":280.785,"end":281.285,"confidence":0.6699219,"punctuated_word":"automatically","sentiment":"neutral","sentiment_score":0.23001861572265625},{"word":"goes","start":281.425,"end":281.66498,"confidence":0.9902344,"punctuated_word":"goes","sentiment":"neutral","sentiment_score":0.21732699871063232},{"word":"with","start":281.66498,"end":281.82498,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.17211055755615234},{"word":"that","start":281.82498,"end":281.985,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.17627480626106262},{"word":"sim","start":281.985,"end":282.225,"confidence":0.9970703,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":0.06338800489902496},{"word":"card","start":282.225,"end":282.725,"confidence":0.9980469,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":0.0931440219283104},{"word":"yeah","start":285.2,"end":285.44,"confidence":0.9797363,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.013252591714262962},{"word":"yeah","start":285.44,"end":285.68002,"confidence":1.0,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.015357958152890204},{"word":"whatever","start":285.68002,"end":286.16,"confidence":0.9975586,"punctuated_word":"Whatever.","sentiment":"neutral","sentiment_score":-0.03130939602851868},{"word":"yeah","start":286.16,"end":286.40002,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02894945442676544},{"word":"because","start":286.40002,"end":286.90002,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.0352410152554512},{"word":"the","start":287.12003,"end":287.28,"confidence":0.62890625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06343096494674683},{"word":"credit","start":287.28,"end":287.78,"confidence":0.9980469,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":-0.08921131491661072},{"word":"no","start":290.24002,"end":290.48,"confidence":0.9807129,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.10154186189174652},{"word":"no","start":290.48,"end":290.64,"confidence":0.99902344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.21607919037342072},{"word":"no","start":290.64,"end":290.96002,"confidence":1.0,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.31097060441970825},{"word":"no","start":290.96002,"end":291.12003,"confidence":1.0,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3087356686592102},{"word":"no","start":291.12003,"end":291.2,"confidence":0.9995117,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3128414750099182},{"word":"no","start":291.2,"end":291.36002,"confidence":0.9980469,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3182637691497803},{"word":"no","start":291.36002,"end":291.52002,"confidence":0.99658203,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.32010766863822937},{"word":"no","start":291.52002,"end":291.6,"confidence":0.9946289,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3229368329048157},{"word":"no","start":291.6,"end":291.68002,"confidence":0.9909668,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.30980831384658813},{"word":"no","start":291.68002,"end":291.72003,"confidence":0.9807129,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3023129105567932},{"word":"no","start":291.72003,"end":291.76,"confidence":0.9616699,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2973904311656952},{"word":"no","start":291.76,"end":291.84003,"confidence":0.9067383,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.29706501960754395},{"word":"no","start":291.84003,"end":292.0,"confidence":0.83325195,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2937697768211365},{"word":"no","start":292.0,"end":292.48,"confidence":0.7705078,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.274351567029953},{"word":"you're","start":292.48,"end":292.72,"confidence":0.8041992,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.22956836223602295},{"word":"talking","start":292.72,"end":293.04,"confidence":1.0,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":-0.14685392379760742},{"word":"about","start":293.04,"end":293.28,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.1959361433982849},{"word":"if","start":293.28,"end":293.44,"confidence":0.82714844,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.2251438945531845},{"word":"you're","start":293.44,"end":293.6,"confidence":0.9326172,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.22184062004089355},{"word":"putting","start":293.6,"end":293.84003,"confidence":0.99902344,"punctuated_word":"putting","sentiment":"neutral","sentiment_score":-0.2486211061477661},{"word":"money","start":293.84003,"end":294.0,"confidence":0.99902344,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.28602129220962524},{"word":"into","start":294.0,"end":294.32,"confidence":0.9951172,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.2784031629562378},{"word":"somebody","start":294.32,"end":294.64,"confidence":1.0,"punctuated_word":"somebody","sentiment":"neutral","sentiment_score":-0.31380656361579895},{"word":"else's","start":294.64,"end":295.04,"confidence":0.9995117,"punctuated_word":"else's","sentiment":"neutral","sentiment_score":-0.2710019052028656},{"word":"account","start":295.04,"end":295.44,"confidence":0.93530273,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.24372100830078125},{"word":"a","start":295.44,"end":295.52002,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.19083091616630551},{"word":"bank","start":295.52002,"end":295.76,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.2322986871004105},{"word":"account","start":295.76,"end":296.08002,"confidence":0.7717285,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.21373870968818665},{"word":"that's","start":296.08002,"end":296.32,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.1797715723514557},{"word":"different","start":296.32,"end":296.82,"confidence":0.9641113,"punctuated_word":"different.","sentiment":"neutral","sentiment_score":-0.1787640005350113},{"word":"but","start":297.315,"end":297.55502,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05354411154985428},{"word":"you've","start":297.55502,"end":297.795,"confidence":0.95581055,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.05447319149971008},{"word":"transferred","start":297.795,"end":298.295,"confidence":1.0,"punctuated_word":"transferred","sentiment":"neutral","sentiment_score":-0.04687971621751785},{"word":"money","start":298.355,"end":298.855,"confidence":0.99902344,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.035850442945957184},{"word":"directly","start":298.915,"end":299.315,"confidence":1.0,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":-0.06438697874546051},{"word":"to","start":299.315,"end":299.475,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.038806185126304626},{"word":"that","start":299.475,"end":299.71503,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0445290207862854},{"word":"sim","start":299.71503,"end":299.95502,"confidence":0.9633789,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.023006480187177655},{"word":"card","start":299.95502,"end":300.27502,"confidence":0.9169922,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":-0.032771628350019455},{"word":"$1,200","start":300.27502,"end":301.075,"confidence":0.9610596,"punctuated_word":"$1,200,","sentiment":"neutral","sentiment_score":-0.01854598894715309},{"word":"whatever","start":301.075,"end":301.39502,"confidence":0.99902344,"punctuated_word":"whatever","sentiment":"neutral","sentiment_score":-0.038756173104047775},{"word":"it","start":301.39502,"end":301.55502,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04099905490875244},{"word":"was","start":301.55502,"end":302.05502,"confidence":0.9890137,"punctuated_word":"was.","sentiment":"neutral","sentiment_score":-0.07672935724258423},{"word":"yeah","start":304.515,"end":305.015,"confidence":0.8466797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.008391829207539558},{"word":"so","start":305.155,"end":305.655,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.015026338398456572},{"word":"it's","start":306.035,"end":306.355,"confidence":0.9885254,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.03058486059308052},{"word":"the","start":306.355,"end":306.435,"confidence":0.42407227,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03812913596630096},{"word":"same","start":306.435,"end":306.595,"confidence":0.9970703,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.045842308551073074},{"word":"thing","start":306.595,"end":306.83502,"confidence":0.9980469,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.04306376725435257},{"word":"here","start":306.83502,"end":306.99503,"confidence":0.9863281,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.05415001139044762},{"word":"here","start":306.99503,"end":307.23502,"confidence":0.51660156,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.04096958041191101},{"word":"in","start":307.23502,"end":307.39502,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.026995763182640076},{"word":"australia","start":307.39502,"end":307.875,"confidence":0.9897461,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.022648412734270096},{"word":"so","start":307.875,"end":308.035,"confidence":0.9741211,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.027158156037330627},{"word":"let's","start":308.035,"end":308.27502,"confidence":0.9914551,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.03881275653839111},{"word":"say","start":308.27502,"end":308.355,"confidence":0.9091797,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.04335572570562363},{"word":"i've","start":308.355,"end":308.515,"confidence":0.9550781,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.03633534163236618},{"word":"got","start":308.515,"end":308.67502,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.04014850780367851},{"word":"a","start":308.67502,"end":308.83502,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03695238009095192},{"word":"sim","start":308.83502,"end":309.075,"confidence":0.99609375,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":0.019486678764224052},{"word":"code","start":309.075,"end":309.23502,"confidence":0.72314453,"punctuated_word":"code","sentiment":"neutral","sentiment_score":0.03669576346874237},{"word":"that","start":309.23502,"end":309.39502,"confidence":0.95947266,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02361343614757061},{"word":"starts","start":309.39502,"end":309.71503,"confidence":0.9980469,"punctuated_word":"starts","sentiment":"neutral","sentiment_score":0.014940038323402405},{"word":"with","start":309.71503,"end":309.95502,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.026011189445853233},{"word":"04","start":309.95502,"end":310.77502,"confidence":0.873291,"punctuated_word":"04,","sentiment":"neutral","sentiment_score":0.01104210875928402},{"word":"and","start":311.58002,"end":312.08002,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.001560308039188385},{"word":"for","start":312.78,"end":313.02002,"confidence":0.70166016,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03512059897184372},{"word":"some","start":313.02002,"end":313.18,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.03947525471448898},{"word":"reason","start":313.18,"end":313.66,"confidence":0.89624023,"punctuated_word":"reason,","sentiment":"neutral","sentiment_score":-0.05393339321017265},{"word":"my","start":313.66,"end":314.16,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.021296091377735134},{"word":"my","start":315.18,"end":315.34,"confidence":0.9506836,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.02777797728776932},{"word":"friend","start":315.34,"end":315.58002,"confidence":1.0,"punctuated_word":"friend","sentiment":"neutral","sentiment_score":-0.004920601844787598},{"word":"and","start":315.58002,"end":315.82,"confidence":0.54833984,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02463364601135254},{"word":"my","start":315.82,"end":315.9,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.003696896135807038},{"word":"cousin","start":315.9,"end":316.4,"confidence":0.99316406,"punctuated_word":"cousin","sentiment":"neutral","sentiment_score":0.004076428711414337},{"word":"is","start":316.62,"end":316.86002,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.027329646050930023},{"word":"helping","start":316.86002,"end":317.18,"confidence":1.0,"punctuated_word":"helping","sentiment":"neutral","sentiment_score":0.06857562065124512},{"word":"me","start":317.18,"end":317.26,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.014744050800800323},{"word":"out","start":317.26,"end":317.5,"confidence":0.68725586,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":0.025419313460588455},{"word":"so","start":317.5,"end":317.66,"confidence":0.64208984,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.008062988519668579},{"word":"look","start":317.66,"end":317.82,"confidence":0.42529297,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.005516424775123596},{"word":"i'll","start":317.82,"end":317.98,"confidence":0.7800293,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.006450829561799765},{"word":"i'll","start":317.98,"end":318.14,"confidence":0.9724121,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.01906520128250122},{"word":"put","start":318.14,"end":318.30002,"confidence":0.80810547,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.03154878690838814},{"word":"$600","start":318.30002,"end":319.1,"confidence":0.9995117,"punctuated_word":"$600","sentiment":"neutral","sentiment_score":-0.01689128391444683},{"word":"there","start":319.1,"end":319.6,"confidence":0.8828125,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.032358184456825256},{"word":"that","start":320.54,"end":320.78,"confidence":0.9301758,"punctuated_word":"That","sentiment":"negative","sentiment_score":-0.3647851049900055},{"word":"person","start":320.78,"end":321.18,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.3318527936935425},{"word":"passes","start":321.18,"end":321.68,"confidence":0.99902344,"punctuated_word":"passes","sentiment":"negative","sentiment_score":-0.43169838190078735},{"word":"away","start":321.74,"end":322.24,"confidence":0.9790039,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":-0.2703005075454712},{"word":"i've","start":322.62,"end":322.86002,"confidence":1.0,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.056982964277267456},{"word":"got","start":322.86002,"end":323.1,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.03291194140911102},{"word":"the","start":323.1,"end":323.5,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00849778950214386},{"word":"the","start":323.5,"end":323.9,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014869093894958496},{"word":"here","start":324.06,"end":324.30002,"confidence":0.93115234,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.05222413316369057},{"word":"in","start":324.30002,"end":324.46,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03158627077937126},{"word":"australia","start":324.46,"end":324.94,"confidence":0.77441406,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":0.010254286229610445},{"word":"works","start":324.94,"end":325.1,"confidence":0.63671875,"punctuated_word":"works","sentiment":"neutral","sentiment_score":0.059147536754608154},{"word":"with","start":325.1,"end":325.42,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.014741182327270508},{"word":"the","start":325.42,"end":325.92,"confidence":0.96777344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006833501160144806},{"word":"other","start":327.175,"end":327.415,"confidence":0.7060547,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.011520974338054655},{"word":"the","start":327.415,"end":327.655,"confidence":0.6801758,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012614250183105469},{"word":"what","start":327.815,"end":327.975,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05096277967095375},{"word":"do","start":327.975,"end":328.13498,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03707825392484665},{"word":"you","start":328.13498,"end":328.215,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.044386107474565506},{"word":"call","start":328.215,"end":328.455,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.04024668037891388},{"word":"it","start":328.455,"end":328.615,"confidence":0.9367676,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.04601498693227768},{"word":"the","start":328.615,"end":328.695,"confidence":0.7890625,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.06270591914653778},{"word":"not","start":328.775,"end":329.01498,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0952441394329071},{"word":"the","start":329.01498,"end":329.175,"confidence":0.96533203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0966486856341362},{"word":"death","start":329.175,"end":329.415,"confidence":0.96972656,"punctuated_word":"death","sentiment":"neutral","sentiment_score":-0.2298583537340164},{"word":"certificate","start":329.415,"end":329.815,"confidence":0.9375,"punctuated_word":"certificate,","sentiment":"neutral","sentiment_score":-0.11937664449214937},{"word":"the","start":329.815,"end":330.055,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07318563014268875},{"word":"will","start":330.055,"end":330.555,"confidence":0.97802734,"punctuated_word":"will.","sentiment":"neutral","sentiment_score":-0.1379697322845459},{"word":"so","start":330.775,"end":330.935,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.16212578117847443},{"word":"the","start":330.935,"end":331.175,"confidence":0.78515625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16011124849319458},{"word":"will","start":331.175,"end":331.495,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.16521775722503662},{"word":"has","start":331.495,"end":331.735,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.20597097277641296},{"word":"been","start":331.735,"end":332.13498,"confidence":0.99609375,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.2246168553829193},{"word":"authorized","start":332.13498,"end":332.63498,"confidence":1.0,"punctuated_word":"authorized","sentiment":"neutral","sentiment_score":0.20509177446365356},{"word":"under","start":332.695,"end":332.935,"confidence":0.9941406,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.23422659933567047},{"word":"my","start":332.935,"end":333.175,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.1898290812969208},{"word":"name","start":333.175,"end":333.335,"confidence":0.9682617,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.18669751286506653},{"word":"and","start":333.335,"end":333.415,"confidence":0.91503906,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2196345180273056},{"word":"i'll","start":333.415,"end":333.655,"confidence":0.7897949,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.21633011102676392},{"word":"just","start":333.655,"end":333.815,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.22621676325798035},{"word":"get","start":333.815,"end":334.055,"confidence":0.9970703,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.2381395697593689},{"word":"it","start":334.055,"end":334.13498,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.17933781445026398},{"word":"all","start":334.13498,"end":334.375,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.2597724497318268},{"word":"transferred","start":334.375,"end":334.875,"confidence":0.9980469,"punctuated_word":"transferred.","sentiment":"neutral","sentiment_score":0.2014661431312561},{"word":"so","start":335.095,"end":335.335,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2216496914625168},{"word":"whatever","start":335.335,"end":335.735,"confidence":0.9980469,"punctuated_word":"whatever","sentiment":"neutral","sentiment_score":0.31492066383361816},{"word":"money","start":335.735,"end":336.13498,"confidence":0.9941406,"punctuated_word":"money","sentiment":"neutral","sentiment_score":0.33080172538757324},{"word":"has","start":336.13498,"end":336.375,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.2713792324066162},{"word":"already","start":336.375,"end":336.85498,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.30106911063194275},{"word":"been","start":336.85498,"end":337.35498,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.2670990228652954},{"word":"added","start":337.735,"end":338.13498,"confidence":1.0,"punctuated_word":"added","sentiment":"neutral","sentiment_score":0.2175385057926178},{"word":"to","start":338.13498,"end":338.29498,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.25002002716064453},{"word":"that","start":338.29498,"end":338.695,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.16427284479141235},{"word":"card","start":338.695,"end":339.01498,"confidence":0.9980469,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.12798359990119934},{"word":"as","start":339.01498,"end":339.175,"confidence":0.99121094,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.2203129678964615},{"word":"a","start":339.175,"end":339.335,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.24665707349777224},{"word":"credit","start":339.335,"end":339.735,"confidence":1.0,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":0.171062171459198},{"word":"comes","start":339.735,"end":339.975,"confidence":0.9667969,"punctuated_word":"comes","sentiment":"neutral","sentiment_score":0.29726049304008484},{"word":"automatically","start":339.975,"end":340.475,"confidence":0.99902344,"punctuated_word":"automatically","sentiment":"neutral","sentiment_score":0.2947147488594055},{"word":"with","start":340.615,"end":340.85498,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2444906234741211},{"word":"the","start":340.85498,"end":341.01498,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15866076946258545},{"word":"card","start":341.01498,"end":341.43,"confidence":0.98950195,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":0.11778107285499571},{"word":"so","start":341.59,"end":341.83,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08351070433855057},{"word":"all","start":341.83,"end":341.91,"confidence":0.95410156,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.08505868911743164},{"word":"we're","start":341.91,"end":342.15,"confidence":0.99609375,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.05305488035082817},{"word":"doing","start":342.15,"end":342.47,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.07036548852920532},{"word":"is","start":342.47,"end":342.63,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05729103088378906},{"word":"just","start":342.63,"end":343.03,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05684969201683998},{"word":"transferring","start":343.03,"end":343.53,"confidence":0.9951172,"punctuated_word":"transferring","sentiment":"neutral","sentiment_score":-0.029821176081895828},{"word":"the","start":343.59,"end":343.83,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03076812624931335},{"word":"title","start":343.83,"end":344.33,"confidence":1.0,"punctuated_word":"title","sentiment":"neutral","sentiment_score":-0.03044844791293144},{"word":"of","start":344.71,"end":344.87,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.016871854662895203},{"word":"that","start":344.87,"end":345.11,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.031338512897491455},{"word":"card","start":345.11,"end":345.43,"confidence":0.9980469,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.015178576111793518},{"word":"from","start":345.43,"end":345.66998,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.02920546941459179},{"word":"one","start":345.66998,"end":345.83,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.03842182457447052},{"word":"name","start":345.83,"end":346.07,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.043506842106580734},{"word":"to","start":346.07,"end":346.22998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.040545105934143066},{"word":"another","start":346.22998,"end":346.55,"confidence":0.71936035,"punctuated_word":"another,","sentiment":"neutral","sentiment_score":-0.04480787739157677},{"word":"so","start":346.55,"end":346.78998,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.06981952488422394},{"word":"that","start":346.78998,"end":347.03,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07444308698177338},{"word":"shouldn't","start":347.03,"end":347.35,"confidence":0.9658203,"punctuated_word":"shouldn't","sentiment":"neutral","sentiment_score":-0.09518015384674072},{"word":"change","start":347.35,"end":347.85,"confidence":0.9995117,"punctuated_word":"change.","sentiment":"neutral","sentiment_score":-0.09472347795963287},{"word":"yeah","start":348.87,"end":349.37,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03877972811460495},{"word":"no","start":359.36502,"end":359.605,"confidence":0.7854004,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.5367310047149658},{"word":"they","start":359.605,"end":359.765,"confidence":0.97265625,"punctuated_word":"They","sentiment":"negative","sentiment_score":-0.6390930414199829},{"word":"can't","start":359.765,"end":360.08502,"confidence":0.99853516,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6043768525123596},{"word":"do","start":360.08502,"end":360.245,"confidence":1.0,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.5998728275299072},{"word":"that","start":360.245,"end":360.745,"confidence":0.9995117,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.4957997798919678},{"word":"no","start":362.965,"end":363.465,"confidence":0.81811523,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1808544397354126},{"word":"because","start":363.685,"end":364.185,"confidence":0.8730469,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.11138024181127548},{"word":"you","start":364.325,"end":364.48502,"confidence":0.80810547,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08858180046081543},{"word":"you've","start":364.565,"end":364.805,"confidence":0.99194336,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.057714104652404785},{"word":"transferred","start":364.805,"end":365.20502,"confidence":0.9589844,"punctuated_word":"transferred","sentiment":"neutral","sentiment_score":-0.03453923016786575},{"word":"the","start":365.20502,"end":365.445,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05100224167108536},{"word":"money","start":365.445,"end":365.945,"confidence":1.0,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.04151393100619316},{"word":"to","start":366.005,"end":366.165,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02029323577880859},{"word":"that","start":366.165,"end":366.405,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03588493540883064},{"word":"sim","start":366.405,"end":366.725,"confidence":0.9506836,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.03519414737820625},{"word":"card","start":366.725,"end":366.965,"confidence":0.97998047,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.003434792160987854},{"word":"so","start":366.965,"end":367.045,"confidence":0.91748047,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.01791100576519966},{"word":"he","start":367.045,"end":367.20502,"confidence":0.97265625,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.03141713887453079},{"word":"can","start":367.20502,"end":367.445,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.02352922409772873},{"word":"make","start":367.445,"end":367.685,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.0365142747759819},{"word":"and","start":367.685,"end":367.92502,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03424995765089989},{"word":"receive","start":367.92502,"end":368.405,"confidence":0.9970703,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.08398038148880005},{"word":"calls","start":368.405,"end":368.805,"confidence":0.9975586,"punctuated_word":"calls.","sentiment":"neutral","sentiment_score":-0.05306204408407211},{"word":"right","start":368.805,"end":369.305,"confidence":0.9995117,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.012356158345937727},{"word":"well","start":369.95,"end":370.11002,"confidence":0.9902344,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.03883191198110581},{"word":"that's","start":370.11002,"end":370.35,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.049013592302799225},{"word":"it","start":370.35,"end":370.59003,"confidence":0.99609375,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.07997919619083405},{"word":"so","start":370.59003,"end":370.75,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06298833340406418},{"word":"that","start":370.75,"end":371.15002,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05555002391338349},{"word":"that","start":371.15002,"end":371.39,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08490145206451416},{"word":"money","start":371.39,"end":371.89,"confidence":1.0,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.11857227981090546},{"word":"is","start":372.27002,"end":372.67,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0927639901638031},{"word":"automatically","start":372.67,"end":373.17,"confidence":0.99902344,"punctuated_word":"automatically","sentiment":"neutral","sentiment_score":-0.08156076073646545},{"word":"on","start":373.71002,"end":373.87003,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.11612986028194427},{"word":"that","start":373.87003,"end":374.11002,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11739732325077055},{"word":"kid","start":374.11002,"end":374.35,"confidence":0.50305176,"punctuated_word":"kid.","sentiment":"neutral","sentiment_score":-0.10924983024597168},{"word":"and","start":374.35,"end":374.51,"confidence":0.5776367,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.09713716804981232},{"word":"now","start":374.51,"end":374.67,"confidence":0.62890625,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.1148487851023674},{"word":"unless","start":374.67,"end":375.17,"confidence":0.78759766,"punctuated_word":"unless","sentiment":"neutral","sentiment_score":-0.13871094584465027},{"word":"airtel","start":375.23,"end":375.73,"confidence":0.98291016,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.10754486918449402},{"word":"from","start":376.43002,"end":376.93002,"confidence":0.9921875,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.11533881723880768},{"word":"uganda","start":377.07,"end":377.57,"confidence":0.93115234,"punctuated_word":"Uganda","sentiment":"neutral","sentiment_score":-0.1404024362564087},{"word":"has","start":377.63,"end":377.95,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.14673064649105072},{"word":"blocked","start":377.95,"end":378.27002,"confidence":0.99902344,"punctuated_word":"blocked","sentiment":"neutral","sentiment_score":-0.09774854779243468},{"word":"the","start":378.27002,"end":378.51,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10725020617246628},{"word":"card","start":378.51,"end":379.01,"confidence":0.8391113,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":-0.06009574234485626},{"word":"well","start":379.87003,"end":380.11002,"confidence":0.9890137,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.11635999381542206},{"word":"they","start":380.11002,"end":380.35,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.1159304901957512},{"word":"need","start":380.35,"end":380.59003,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.08492815494537354},{"word":"to","start":380.59003,"end":380.67,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05485920235514641},{"word":"they","start":380.83002,"end":380.99002,"confidence":0.99316406,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.1540263295173645},{"word":"just","start":380.99002,"end":381.23,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1104401797056198},{"word":"need","start":381.23,"end":381.31003,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.17256397008895874},{"word":"to","start":381.31003,"end":381.47,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19720959663391113},{"word":"unblock","start":381.47,"end":381.87003,"confidence":0.99316406,"punctuated_word":"unblock","sentiment":"neutral","sentiment_score":-0.1829162240028381},{"word":"that","start":381.87003,"end":382.11002,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2126956284046173},{"word":"card","start":382.11002,"end":382.35,"confidence":0.81347656,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":-0.14933724701404572},{"word":"and","start":382.35,"end":382.51,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12896496057510376},{"word":"that's","start":382.51,"end":382.83002,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.13910162448883057},{"word":"it","start":382.83002,"end":383.295,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.1208174079656601},{"word":"so","start":384.015,"end":384.135,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.019221432507038116},{"word":"as","start":384.135,"end":384.255,"confidence":0.98095703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.02693958580493927},{"word":"soon","start":384.255,"end":384.49503,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.04057659953832626},{"word":"as","start":384.49503,"end":384.575,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.011551961302757263},{"word":"they","start":384.575,"end":384.815,"confidence":0.90527344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.04784487187862396},{"word":"unblock","start":384.815,"end":385.135,"confidence":0.9946289,"punctuated_word":"unblock","sentiment":"neutral","sentiment_score":-0.058075860142707825},{"word":"the","start":385.135,"end":385.295,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04886379837989807},{"word":"card","start":385.295,"end":385.535,"confidence":0.9980469,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":-0.01877015456557274},{"word":"he's","start":385.535,"end":385.77502,"confidence":0.99902344,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.030787361785769463},{"word":"able","start":385.77502,"end":386.015,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.021800760179758072},{"word":"to","start":386.015,"end":386.17502,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006267845630645752},{"word":"receive","start":386.17502,"end":386.49503,"confidence":1.0,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.01892724633216858},{"word":"and","start":386.49503,"end":386.655,"confidence":0.9838867,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04300243407487869},{"word":"make","start":386.655,"end":386.815,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.05045484006404877},{"word":"money","start":386.815,"end":387.05502,"confidence":0.9970703,"punctuated_word":"money.","sentiment":"neutral","sentiment_score":-0.018777549266815186},{"word":"so","start":387.05502,"end":387.55502,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05758392810821533},{"word":"your","start":387.855,"end":388.355,"confidence":0.99316406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09538646042346954},{"word":"sponsor","start":389.295,"end":389.795,"confidence":0.5,"punctuated_word":"sponsor","sentiment":"neutral","sentiment_score":-0.09268218278884888},{"word":"son","start":389.855,"end":390.17502,"confidence":0.49902344,"punctuated_word":"son","sentiment":"neutral","sentiment_score":-0.09448350965976716},{"word":"needs","start":390.17502,"end":390.575,"confidence":0.99902344,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.110227569937706},{"word":"to","start":390.575,"end":390.73502,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.086030513048172},{"word":"ring","start":390.73502,"end":390.975,"confidence":0.99902344,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.076891228556633},{"word":"them","start":390.975,"end":391.21503,"confidence":0.9892578,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.13650931417942047},{"word":"up","start":391.21503,"end":391.375,"confidence":0.9951172,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.10333766043186188},{"word":"and","start":391.375,"end":391.535,"confidence":0.74658203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0728255957365036},{"word":"say","start":391.535,"end":391.695,"confidence":0.79956055,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":-0.056550342589616776},{"word":"look","start":391.695,"end":391.935,"confidence":0.7355957,"punctuated_word":"look,","sentiment":"neutral","sentiment_score":-0.032015878707170486},{"word":"i'm","start":391.935,"end":392.095,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.011186785995960236},{"word":"the","start":392.095,"end":392.255,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02544408291578293},{"word":"rightful","start":392.255,"end":392.655,"confidence":0.9448242,"punctuated_word":"rightful","sentiment":"neutral","sentiment_score":0.010565165430307388},{"word":"owner","start":392.655,"end":393.05502,"confidence":1.0,"punctuated_word":"owner","sentiment":"neutral","sentiment_score":-0.002314932644367218},{"word":"of","start":393.05502,"end":393.21503,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.007800653576850891},{"word":"this","start":393.21503,"end":393.45502,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.026666954159736633},{"word":"card","start":393.45502,"end":393.695,"confidence":0.9921875,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.023545771837234497},{"word":"now","start":393.695,"end":394.195,"confidence":0.9921875,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.0361609011888504},{"word":"here's","start":394.33502,"end":394.655,"confidence":0.85839844,"punctuated_word":"Here's","sentiment":"neutral","sentiment_score":-0.04766612872481346},{"word":"a","start":394.655,"end":394.73502,"confidence":0.50341797,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03493345528841019},{"word":"document","start":394.73502,"end":395.23502,"confidence":0.9980469,"punctuated_word":"document","sentiment":"neutral","sentiment_score":-0.0533330999314785},{"word":"that's","start":395.295,"end":395.535,"confidence":0.9291992,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.04045918583869934},{"word":"been","start":395.535,"end":395.77502,"confidence":0.71484375,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.05292949080467224},{"word":"transferred","start":395.77502,"end":396.27502,"confidence":1.0,"punctuated_word":"transferred","sentiment":"neutral","sentiment_score":-0.04156902804970741},{"word":"under","start":396.64,"end":396.88,"confidence":0.99902344,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.05526858940720558},{"word":"my","start":396.88,"end":396.96002,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.0931062251329422},{"word":"name","start":396.96002,"end":397.36002,"confidence":0.9980469,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.09862092137336732},{"word":"from","start":397.36002,"end":397.6,"confidence":0.9819336,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.09907452017068864},{"word":"my","start":397.6,"end":397.76,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.12400539964437483},{"word":"late","start":397.76,"end":398.0,"confidence":0.9980469,"punctuated_word":"late","sentiment":"neutral","sentiment_score":-0.1250266432762146},{"word":"father","start":398.0,"end":398.32,"confidence":1.0,"punctuated_word":"father","sentiment":"neutral","sentiment_score":-0.11905664205551147},{"word":"who","start":398.32,"end":398.48,"confidence":0.96240234,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.15276938676834106},{"word":"just","start":398.48,"end":398.72,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.17892314493656158},{"word":"passed","start":398.72,"end":399.04,"confidence":0.99902344,"punctuated_word":"passed","sentiment":"neutral","sentiment_score":-0.20232677459716797},{"word":"away","start":399.04,"end":399.28,"confidence":0.9255371,"punctuated_word":"away,","sentiment":"neutral","sentiment_score":-0.12118623405694962},{"word":"and","start":399.28,"end":399.44,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08761590719223022},{"word":"that's","start":399.44,"end":399.68002,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.08754444122314453},{"word":"it","start":399.68002,"end":400.18002,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.07955291867256165},{"word":"they","start":400.80002,"end":401.04,"confidence":0.9902344,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.10338515043258668},{"word":"they","start":401.04,"end":401.28,"confidence":0.73828125,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.23268510401248932},{"word":"don't","start":401.28,"end":401.52002,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2714937627315521},{"word":"have","start":401.52002,"end":401.68002,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2840306758880615},{"word":"any","start":401.68002,"end":401.92,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.31976476311683655},{"word":"right","start":401.92,"end":402.16,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.3614210188388825},{"word":"to","start":402.16,"end":402.32,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3790477514266968},{"word":"lock","start":402.32,"end":402.56,"confidence":0.9980469,"punctuated_word":"lock","sentiment":"neutral","sentiment_score":-0.3184158504009247},{"word":"it","start":402.56,"end":402.72,"confidence":0.89868164,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.29281848669052124},{"word":"you","start":402.72,"end":402.88,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.2116391360759735},{"word":"know","start":402.88,"end":403.2,"confidence":0.9863281,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":-0.20752033591270447},{"word":"i","start":403.2,"end":403.28,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2122629880905151},{"word":"mean","start":403.28,"end":403.52002,"confidence":0.97143555,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.20887711644172668},{"word":"i","start":403.52002,"end":403.6,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23447024822235107},{"word":"don't","start":403.6,"end":403.76,"confidence":0.9980469,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1857304871082306},{"word":"know","start":403.76,"end":403.92,"confidence":0.9980469,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.23355095088481903},{"word":"what","start":403.92,"end":404.08002,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.2480299323797226},{"word":"the","start":404.08002,"end":404.32,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.25870510935783386},{"word":"the","start":404.32,"end":404.48,"confidence":0.94921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2297697812318802},{"word":"laws","start":404.48,"end":404.80002,"confidence":0.99902344,"punctuated_word":"laws","sentiment":"neutral","sentiment_score":-0.2228204607963562},{"word":"are","start":404.80002,"end":404.96002,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.2251664996147156},{"word":"there","start":404.96002,"end":405.2,"confidence":0.6557617,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.24769406020641327},{"word":"in","start":405.2,"end":405.44,"confidence":0.9873047,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2050747275352478},{"word":"uganda","start":405.44,"end":405.92,"confidence":0.67407227,"punctuated_word":"Uganda,","sentiment":"neutral","sentiment_score":-0.1984749138355255},{"word":"but","start":405.92,"end":406.42,"confidence":0.98657227,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.18186098337173465},{"word":"you","start":406.64,"end":406.72,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1976584643125534},{"word":"know","start":406.72,"end":406.96002,"confidence":0.9995117,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.20373257994651792},{"word":"you","start":406.96002,"end":407.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1998511403799057},{"word":"can't","start":407.12,"end":407.44,"confidence":0.98657227,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2396148443222046},{"word":"use","start":407.44,"end":407.76,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.2837948799133301},{"word":"money","start":407.76,"end":408.26,"confidence":1.0,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.2511754333972931},{"word":"from","start":409.045,"end":409.285,"confidence":1.0,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.3386431634426117},{"word":"a","start":409.285,"end":409.36502,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.28547197580337524},{"word":"car","start":409.36502,"end":409.685,"confidence":0.6567383,"punctuated_word":"car","sentiment":"neutral","sentiment_score":-0.2036699503660202},{"word":"from","start":409.845,"end":410.165,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.264663964509964},{"word":"a","start":410.165,"end":410.565,"confidence":0.96777344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.20848533511161804},{"word":"sim","start":410.565,"end":410.885,"confidence":0.96533203,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.12540100514888763},{"word":"card","start":410.885,"end":411.385,"confidence":0.99560547,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":-0.1763458251953125},{"word":"if","start":411.845,"end":412.08502,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2326248735189438},{"word":"i","start":412.08502,"end":412.325,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.207539364695549},{"word":"transfer","start":412.325,"end":412.80502,"confidence":0.99316406,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.18983608484268188},{"word":"money","start":412.80502,"end":413.045,"confidence":0.98291016,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.1878962814807892},{"word":"to","start":413.045,"end":413.285,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19652023911476135},{"word":"his","start":413.285,"end":413.605,"confidence":1.0,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.19911591708660129},{"word":"debit","start":413.605,"end":414.005,"confidence":1.0,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":-0.11691416800022124},{"word":"card","start":414.005,"end":414.405,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.08938847482204437},{"word":"or","start":414.405,"end":414.64502,"confidence":0.9428711,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.16454821825027466},{"word":"credit","start":414.64502,"end":415.045,"confidence":1.0,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":-0.09233872592449188},{"word":"card","start":415.045,"end":415.36502,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.09070732444524764},{"word":"or","start":415.36502,"end":415.52502,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.18821491301059723},{"word":"his","start":415.52502,"end":415.765,"confidence":1.0,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.2226573675870895},{"word":"bank","start":415.765,"end":415.92502,"confidence":0.99902344,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.15781310200691223},{"word":"account","start":415.92502,"end":416.245,"confidence":0.9904785,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.20853173732757568},{"word":"that's","start":416.245,"end":416.405,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.22106343507766724},{"word":"a","start":416.405,"end":416.565,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1928885579109192},{"word":"completely","start":416.565,"end":417.045,"confidence":0.9970703,"punctuated_word":"completely","sentiment":"neutral","sentiment_score":-0.2033943384885788},{"word":"different","start":417.045,"end":417.285,"confidence":0.99902344,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.21626240015029907},{"word":"story","start":417.285,"end":417.605,"confidence":0.99902344,"punctuated_word":"story","sentiment":"neutral","sentiment_score":-0.26830875873565674},{"word":"altogether","start":417.605,"end":418.105,"confidence":0.9902344,"punctuated_word":"altogether.","sentiment":"neutral","sentiment_score":-0.22756105661392212},{"word":"but","start":418.885,"end":419.045,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.092350535094738},{"word":"if","start":419.045,"end":419.20502,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.12347309291362762},{"word":"i'm","start":419.20502,"end":419.605,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09488247334957124},{"word":"if","start":419.605,"end":419.845,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.111300028860569},{"word":"i'm","start":419.845,"end":420.165,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08754869550466537},{"word":"activating","start":420.165,"end":420.665,"confidence":1.0,"punctuated_word":"activating","sentiment":"neutral","sentiment_score":-0.04028918594121933},{"word":"a","start":420.80502,"end":420.965,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0670427456498146},{"word":"sim","start":420.965,"end":421.20502,"confidence":0.99902344,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.03846589848399162},{"word":"card","start":421.20502,"end":421.52502,"confidence":0.9980469,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.01759537309408188},{"word":"and","start":421.52502,"end":421.765,"confidence":0.9291992,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06691671907901764},{"word":"i'm","start":421.765,"end":422.005,"confidence":0.98706055,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06972683221101761},{"word":"topping","start":422.005,"end":422.325,"confidence":0.9770508,"punctuated_word":"topping","sentiment":"neutral","sentiment_score":0.0007464028894901276},{"word":"it","start":422.325,"end":422.565,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.021442096680402756},{"word":"up","start":422.565,"end":423.065,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.015383314341306686},{"word":"with","start":423.41,"end":423.65,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.03442109748721123},{"word":"with","start":423.65,"end":423.97,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.06196865811944008},{"word":"money","start":423.97,"end":424.29,"confidence":0.8925781,"punctuated_word":"money,","sentiment":"neutral","sentiment_score":-0.05598563328385353},{"word":"whether","start":424.29,"end":424.53,"confidence":1.0,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.05404741317033768},{"word":"it's","start":424.53,"end":424.77,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.04475750774145126},{"word":"1¢","start":424.77,"end":425.33,"confidence":0.9980469,"punctuated_word":"1¢"},{"word":"or","start":425.33,"end":425.57,"confidence":0.9301758,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0508357435464859},{"word":"dollar","start":425.57,"end":425.81,"confidence":0.7675781,"punctuated_word":"dollar","sentiment":"neutral","sentiment_score":-0.03643994405865669},{"word":"or","start":425.81,"end":425.97,"confidence":0.85595703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06793543696403503},{"word":"a","start":425.97,"end":426.05,"confidence":0.9291992,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06234306842088699},{"word":"100","start":426.05,"end":426.29,"confidence":0.9970703,"punctuated_word":"100","sentiment":"neutral","sentiment_score":-0.0539001002907753},{"word":"or","start":426.29,"end":426.37,"confidence":0.83251953,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.08361715078353882},{"word":"a","start":426.37,"end":426.44998,"confidence":0.6015625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07356854528188705},{"word":"thousand","start":426.44998,"end":426.77,"confidence":0.99902344,"punctuated_word":"thousand","sentiment":"neutral","sentiment_score":-0.0778818428516388},{"word":"dollars","start":426.77,"end":427.27,"confidence":0.9790039,"punctuated_word":"dollars,","sentiment":"neutral","sentiment_score":-0.07945136725902557},{"word":"whatever","start":427.49,"end":427.97,"confidence":0.9941406,"punctuated_word":"whatever","sentiment":"neutral","sentiment_score":-0.10372655838727952},{"word":"it","start":427.97,"end":428.05,"confidence":0.89208984,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08639999479055405},{"word":"is","start":428.05,"end":428.21,"confidence":0.9316406,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":-0.11743269115686417},{"word":"that","start":428.21,"end":428.61,"confidence":0.86279297,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0978856310248375},{"word":"that","start":428.61,"end":429.11,"confidence":0.9819336,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.047115765511989594},{"word":"that","start":429.41,"end":429.57,"confidence":0.7451172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1052856743335724},{"word":"money","start":429.57,"end":429.97,"confidence":0.9970703,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.11182142794132233},{"word":"goes","start":429.97,"end":430.21,"confidence":0.99902344,"punctuated_word":"goes","sentiment":"neutral","sentiment_score":-0.122811421751976},{"word":"directly","start":430.21,"end":430.69,"confidence":1.0,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":-0.12518107891082764},{"word":"to","start":430.69,"end":430.85,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10658284276723862},{"word":"that","start":430.85,"end":431.01,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1243128627538681},{"word":"card","start":431.01,"end":431.51,"confidence":0.7824707,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":-0.09763133525848389},{"word":"and","start":431.57,"end":431.81,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10434645414352416},{"word":"that's","start":431.81,"end":432.05,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.12105867266654968},{"word":"it","start":432.05,"end":432.55,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.15285301208496094},{"word":"so","start":432.69,"end":433.19,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.12281829118728638},{"word":"the","start":433.41,"end":433.81,"confidence":0.8881836,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16765472292900083},{"word":"the","start":433.81,"end":433.97,"confidence":0.96777344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17768847942352295},{"word":"uganda","start":433.97,"end":434.47,"confidence":0.36669922,"punctuated_word":"Uganda","sentiment":"neutral","sentiment_score":-0.1417174935340881},{"word":"airtel","start":434.53,"end":434.93,"confidence":0.9404297,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":-0.1840648651123047},{"word":"whoever","start":434.93,"end":435.25,"confidence":0.9970703,"punctuated_word":"whoever","sentiment":"neutral","sentiment_score":-0.24563664197921753},{"word":"they","start":435.25,"end":435.49,"confidence":0.99316406,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.1623304784297943},{"word":"are","start":435.49,"end":435.65,"confidence":0.69873047,"punctuated_word":"are,","sentiment":"neutral","sentiment_score":-0.2069382965564728},{"word":"need","start":435.65,"end":435.88998,"confidence":0.9560547,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.20853891968727112},{"word":"to","start":435.88998,"end":435.97,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1786937415599823},{"word":"just","start":435.97,"end":436.21,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.15499787032604218},{"word":"unlock","start":436.21,"end":436.69,"confidence":0.9760742,"punctuated_word":"unlock","sentiment":"neutral","sentiment_score":-0.1608094722032547},{"word":"that","start":436.69,"end":437.01,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.16943304240703583},{"word":"card","start":437.01,"end":437.51,"confidence":0.9753418,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":-0.10501807183027267},{"word":"there","start":438.38492,"end":438.46494,"confidence":0.96240234,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.0352603904902935},{"word":"there","start":438.46494,"end":438.70493,"confidence":0.72265625,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.02239418029785156},{"word":"must","start":438.70493,"end":438.86493,"confidence":1.0,"punctuated_word":"must","sentiment":"neutral","sentiment_score":-0.015451852232217789},{"word":"be","start":438.86493,"end":439.02493,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.009068727493286133},{"word":"some","start":439.02493,"end":439.18494,"confidence":0.99902344,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.010525353252887726},{"word":"security","start":439.18494,"end":439.66492,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":-0.04392823949456215},{"word":"procedures","start":439.66492,"end":440.16492,"confidence":0.9951172,"punctuated_word":"procedures","sentiment":"neutral","sentiment_score":-0.030222058296203613},{"word":"there","start":440.2249,"end":440.62494,"confidence":0.99560547,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.012873558327555656},{"word":"yep","start":440.62494,"end":441.10492,"confidence":0.94921875,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07066675275564194},{"word":"alright","start":441.10492,"end":441.60492,"confidence":0.9946289,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.24788260459899905},{"word":"you're","start":442.7849,"end":443.18494,"confidence":0.9211426,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.4175493419170379},{"word":"most","start":443.18494,"end":443.5049,"confidence":0.9970703,"punctuated_word":"most","sentiment":"positive","sentiment_score":0.43033209443092346},{"word":"welcome","start":443.5049,"end":444.0049,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.7336549758911133},{"word":"bye","start":445.10492,"end":445.60492,"confidence":0.9904785,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08513376861810684}],"paragraphs":{"transcript":"\nGood morning. AT Health. So what what what number are we talking about? Uganda number. We don't okay.\n\nLet's start all over again. So your son's in Uganda. Right? Yeah. Okay.\n\nSo this this is regarding the SIM card. Is that right? Okay. Okay. Okay.\n\nSo this is we're talking about Airtel Uganda. Right? Okay. Well, this is Airtel Australia, which is not the same it's not the same company. So I can't help you.\n\nSorry about that. No. We don't. We don't. We don't because we don't know anybody in Uganda.\n\nIt's a different company, different network. So how were you doing it before? How were you transferring the money before that was getting to him? And how come and what what's up? It's not it's not working now?\n\nOr So that's You're you're a sponsored son. How old is he? What? Yeah. Only he can resolve that over there, unfortunately.\n\nHe's there, so he will need to find it's it's the same thing in in this yeah. Yeah. That could that could happen. There is a lot of fraudulent activities happening around the globe at the moment, especially here in Australia. I can tell you that firsthand because being an Internet service provider, we're on the front line to see stuff like that happen.\n\nNo. You're gonna have to ring up well, virtually, your your sponsor son, being at a legal age is the one that needs to do that over there from what I'm thinking. Otherwise, you're gonna have to ring up so you put the money into his SIM card, but that's been transferred to him now. Right? Yeah.\n\nBut if the funds were were put into that number, it should have just happened automatically. Well, it should have. So if I'm if I'm putting money into a SIM card, alright, and I'm transferring that SIM card to somebody else, whatever whatever credit is that in that SIM card automatically goes with that SIM card. Yeah. Yeah.\n\nWhatever. Yeah. Because the credit no. No. No.\n\nNo. No. No. No. No.\n\nNo. No. No. No. No.\n\nNo. You're talking about if you're putting money into somebody else's account, a bank account, that's different. But you've transferred money directly to that SIM card, $1,200, whatever it was. Yeah. So it's the same thing here here in Australia.\n\nSo let's say I've got a SIM code that starts with 04, and for some reason, my my friend and my cousin is helping me out. So look. I'll I'll put $600 there. That person passes away. I've got the the here in Australia, works with the other the what do you call it?\n\nThe not the death certificate, the will. So the will has been authorized under my name, and I'll just get it all transferred. So whatever money has already been added to that card as a credit comes automatically with the card. So all we're doing is just transferring the title of that card from one name to another, so that shouldn't change. Yeah.\n\nNo. They can't do that. No. Because you you've transferred the money to that SIM card so he can make and receive calls. Right?\n\nWell, that's it. So that that money is automatically on that kid. And now unless Airtel from Uganda has blocked the card, well, they need to they just need to unblock that card, and that's it. So as soon as they unblock the card, he's able to receive and make money. So your sponsor son needs to ring them up and say, look, I'm the rightful owner of this card now.\n\nHere's a document that's been transferred under my name from my late father who just passed away, and that's it. They they don't have any right to lock it. You know? I mean, I don't know what the the laws are there in Uganda, but, you know, you can't use money from a car from a SIM card. If I transfer money to his debit card or credit card or his bank account, that's a completely different story altogether.\n\nBut if I'm if I'm activating a SIM card and I'm topping it up with with money, whether it's 1¢ or dollar or a 100 or a thousand dollars, whatever it is, that that that money goes directly to that card, and that's it. So the the Uganda Airtel, whoever they are, need to just unlock that card. There there must be some security procedures there. Yep. Alright.\n\nYou're most welcome. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.0,"end":4.26875,"sentiment":"neutral","sentiment_score":0.2723661055788398},{"text":"AT Health.","start":7.5375,"end":11.80625,"sentiment":"neutral","sentiment_score":-0.03414697200059891},{"text":"So what what what number are we talking about?","start":28.38,"end":30.88,"sentiment":"neutral","sentiment_score":-0.04850780053271188},{"text":"Uganda number.","start":42.095,"end":43.055,"sentiment":"neutral","sentiment_score":-0.05464564636349678},{"text":"We don't okay.","start":43.055,"end":44.495,"sentiment":"negative","sentiment_score":-0.35892658432324726}],"sentiment":"neutral","sentiment_score":-0.06367794351859225,"num_words":18,"start":0.0,"end":44.495},{"sentences":[{"text":"Let's start all over again.","start":44.495,"end":45.614998,"sentiment":"neutral","sentiment_score":-0.16382705569267272},{"text":"So your son's in Uganda.","start":45.614998,"end":47.795,"sentiment":"neutral","sentiment_score":-0.026034791395068167},{"text":"Right?","start":47.855,"end":48.355,"sentiment":"neutral","sentiment_score":-0.013932477682828903},{"text":"Yeah.","start":50.895,"end":51.395,"sentiment":"neutral","sentiment_score":-0.015234000980854034},{"text":"Okay.","start":67.285,"end":67.525,"sentiment":"neutral","sentiment_score":-0.006952148862183094}],"sentiment":"neutral","sentiment_score":-0.07580214330496696,"num_words":13,"start":44.495,"end":67.525},{"sentences":[{"text":"So this this is regarding the SIM card.","start":67.525,"end":69.445,"sentiment":"neutral","sentiment_score":-0.008092416101135314},{"text":"Is that right?","start":69.445,"end":70.265,"sentiment":"neutral","sentiment_score":-0.003401972663899263},{"text":"Okay.","start":72.245,"end":72.745,"sentiment":"neutral","sentiment_score":-0.01202930510044098},{"text":"Okay.","start":72.805,"end":73.125,"sentiment":"neutral","sentiment_score":-0.010514499619603155},{"text":"Okay.","start":73.125,"end":73.525,"sentiment":"neutral","sentiment_score":-0.010068983770906923}],"sentiment":"neutral","sentiment_score":-0.00768271680655224,"num_words":14,"start":67.525,"end":73.525},{"sentences":[{"text":"So this is we're talking about Airtel Uganda.","start":73.525,"end":77.225,"sentiment":"neutral","sentiment_score":-0.010037357453256845},{"text":"Right?","start":77.445,"end":77.945,"sentiment":"neutral","sentiment_score":-0.010456247255206108},{"text":"Okay.","start":79.490005,"end":79.73,"sentiment":"neutral","sentiment_score":-0.018812818452715874},{"text":"Well, this is Airtel Australia, which is not the same it's not the same company.","start":79.73,"end":84.39001,"sentiment":"neutral","sentiment_score":-0.07859250182906787},{"text":"So I can't help you.","start":85.810005,"end":86.850006,"sentiment":"neutral","sentiment_score":-0.11677349954843522}],"sentiment":"neutral","sentiment_score":-0.06241076501707236,"num_words":30,"start":73.525,"end":86.850006},{"sentences":[{"text":"Sorry about that.","start":86.850006,"end":87.83,"sentiment":"neutral","sentiment_score":-0.2853139638900757},{"text":"No.","start":93.865,"end":94.105,"sentiment":"neutral","sentiment_score":-0.2520352900028229},{"text":"We don't.","start":94.105,"end":94.825,"sentiment":"neutral","sentiment_score":-0.2830958217382431},{"text":"We don't.","start":94.825,"end":95.565,"sentiment":"neutral","sentiment_score":-0.26154860854148865},{"text":"We don't because we don't know anybody in Uganda.","start":95.945,"end":99.225,"sentiment":"neutral","sentiment_score":-0.2450766017039617}],"sentiment":"neutral","sentiment_score":-0.2589973798569511,"num_words":17,"start":86.850006,"end":99.225},{"sentences":[{"text":"It's a different company, different network.","start":99.225,"end":101.005,"sentiment":"neutral","sentiment_score":-0.19123443961143494},{"text":"So how were you doing it before?","start":101.065,"end":102.765,"sentiment":"neutral","sentiment_score":-0.0843483539564269},{"text":"How were you transferring the money before that was getting to him?","start":105.065,"end":108.525,"sentiment":"neutral","sentiment_score":-0.08695836706707875},{"text":"And how come and what what's up?","start":115.9,"end":117.34,"sentiment":"neutral","sentiment_score":-0.11885544338396617},{"text":"It's not it's not working now?","start":117.34,"end":118.86,"sentiment":"neutral","sentiment_score":-0.33163102467854816}],"sentiment":"neutral","sentiment_score":-0.1474505203138841,"num_words":38,"start":99.225,"end":118.86},{"sentences":[{"text":"Or So that's You're you're a sponsored son.","start":118.86,"end":178.68,"sentiment":"neutral","sentiment_score":-0.1066169748082757},{"text":"How old is he?","start":178.68,"end":179.73999,"sentiment":"neutral","sentiment_score":-0.061312559992074966},{"text":"What?","start":181.235,"end":181.735,"sentiment":"neutral","sentiment_score":-0.06510622054338455},{"text":"Yeah.","start":183.155,"end":183.395,"sentiment":"neutral","sentiment_score":-0.1092834174633026},{"text":"Only he can resolve that over there, unfortunately.","start":183.395,"end":185.895,"sentiment":"neutral","sentiment_score":-0.2367027085274458}],"sentiment":"neutral","sentiment_score":-0.1439180611209436,"num_words":22,"start":118.86,"end":185.895},{"sentences":[{"text":"He's there, so he will need to find it's it's the same thing in in this yeah.","start":186.035,"end":190.695,"sentiment":"neutral","sentiment_score":-0.17207328032921343},{"text":"Yeah.","start":205.58,"end":206.08,"sentiment":"neutral","sentiment_score":-0.09913145005702972},{"text":"That could that could happen.","start":206.14,"end":207.92001,"sentiment":"negative","sentiment_score":-0.4159990966320038},{"text":"There is a lot of fraudulent activities happening around the globe at the moment, especially here in Australia.","start":208.785,"end":213.205,"sentiment":"negative","sentiment_score":-0.6358628306123946},{"text":"I can tell you that firsthand because being an Internet service provider, we're on the front line to see stuff like that happen.","start":213.58499,"end":221.845,"sentiment":"neutral","sentiment_score":-0.21605109099460684}],"sentiment":"negative","sentiment_score":-0.3362356053548865,"num_words":64,"start":186.035,"end":221.845},{"sentences":[{"text":"No.","start":231.16,"end":231.40001,"sentiment":"neutral","sentiment_score":-0.09127452224493028},{"text":"You're gonna have to ring up well, virtually, your your sponsor son, being at a legal age is the one that needs to do that over there from what I'm thinking.","start":231.40001,"end":243.265,"sentiment":"neutral","sentiment_score":-0.142822471357161},{"text":"Otherwise, you're gonna have to ring up so you put the money into his SIM card, but that's been transferred to him now.","start":243.965,"end":256.43,"sentiment":"neutral","sentiment_score":-0.04636918060967456},{"text":"Right?","start":256.43,"end":256.93,"sentiment":"neutral","sentiment_score":0.008902708999812603},{"text":"Yeah.","start":264.27,"end":264.43,"sentiment":"neutral","sentiment_score":0.05976032465696335}],"sentiment":"neutral","sentiment_score":-0.09678244306460808,"num_words":57,"start":231.16,"end":264.43},{"sentences":[{"text":"But if the funds were were put into that number, it should have just happened automatically.","start":264.43,"end":268.05,"sentiment":"neutral","sentiment_score":0.12861068546772003},{"text":"Well, it should have.","start":269.505,"end":270.645,"sentiment":"neutral","sentiment_score":0.13088149204850197},{"text":"So if I'm if I'm putting money into a SIM card, alright, and I'm transferring that SIM card to somebody else, whatever whatever credit is that in that SIM card automatically goes with that SIM card.","start":271.185,"end":282.725,"sentiment":"neutral","sentiment_score":0.10678501579160285},{"text":"Yeah.","start":285.2,"end":285.44,"sentiment":"neutral","sentiment_score":-0.013252591714262962},{"text":"Yeah.","start":285.44,"end":285.68002,"sentiment":"neutral","sentiment_score":-0.015357958152890204}],"sentiment":"neutral","sentiment_score":0.11029218886738065,"num_words":58,"start":264.43,"end":285.68002},{"sentences":[{"text":"Whatever.","start":285.68002,"end":286.16,"sentiment":"neutral","sentiment_score":-0.03130939602851868},{"text":"Yeah.","start":286.16,"end":286.40002,"sentiment":"neutral","sentiment_score":-0.02894945442676544},{"text":"Because the credit no.","start":286.40002,"end":290.48,"sentiment":"neutral","sentiment_score":-0.07235628925263882},{"text":"No.","start":290.48,"end":290.64,"sentiment":"neutral","sentiment_score":-0.21607919037342072},{"text":"No.","start":290.64,"end":290.96002,"sentiment":"neutral","sentiment_score":-0.31097060441970825}],"sentiment":"neutral","sentiment_score":-0.10959172528237104,"num_words":8,"start":285.68002,"end":290.96002},{"sentences":[{"text":"No.","start":290.96002,"end":291.12003,"sentiment":"neutral","sentiment_score":-0.3087356686592102},{"text":"No.","start":291.12003,"end":291.2,"sentiment":"neutral","sentiment_score":-0.3128414750099182},{"text":"No.","start":291.2,"end":291.36002,"sentiment":"neutral","sentiment_score":-0.3182637691497803},{"text":"No.","start":291.36002,"end":291.52002,"sentiment":"neutral","sentiment_score":-0.32010766863822937},{"text":"No.","start":291.52002,"end":291.6,"sentiment":"neutral","sentiment_score":-0.3229368329048157}],"sentiment":"neutral","sentiment_score":-0.3165770828723907,"num_words":5,"start":290.96002,"end":291.6},{"sentences":[{"text":"No.","start":291.6,"end":291.68002,"sentiment":"neutral","sentiment_score":-0.30980831384658813},{"text":"No.","start":291.68002,"end":291.72003,"sentiment":"neutral","sentiment_score":-0.3023129105567932},{"text":"No.","start":291.72003,"end":291.76,"sentiment":"neutral","sentiment_score":-0.2973904311656952},{"text":"No.","start":291.76,"end":291.84003,"sentiment":"neutral","sentiment_score":-0.29706501960754395},{"text":"No.","start":291.84003,"end":292.0,"sentiment":"neutral","sentiment_score":-0.2937697768211365}],"sentiment":"neutral","sentiment_score":-0.3000692903995514,"num_words":5,"start":291.6,"end":292.0},{"sentences":[{"text":"No.","start":292.0,"end":292.48,"sentiment":"neutral","sentiment_score":-0.274351567029953},{"text":"You're talking about if you're putting money into somebody else's account, a bank account, that's different.","start":292.48,"end":296.82,"sentiment":"neutral","sentiment_score":-0.22852011676877737},{"text":"But you've transferred money directly to that SIM card, $1,200, whatever it was.","start":297.315,"end":302.05502,"sentiment":"neutral","sentiment_score":-0.0437906407392942},{"text":"Yeah.","start":304.515,"end":305.015,"sentiment":"neutral","sentiment_score":0.008391829207539558},{"text":"So it's the same thing here here in Australia.","start":305.155,"end":307.875,"sentiment":"neutral","sentiment_score":0.03526779760917028}],"sentiment":"neutral","sentiment_score":-0.10435374393127858,"num_words":40,"start":292.0,"end":307.875},{"sentences":[{"text":"So let's say I've got a SIM code that starts with 04, and for some reason, my my friend and my cousin is helping me out.","start":307.875,"end":317.5,"sentiment":"neutral","sentiment_score":0.010007233287279423},{"text":"So look.","start":317.5,"end":317.82,"sentiment":"neutral","sentiment_score":0.006789706647396088},{"text":"I'll I'll put $600 there.","start":317.82,"end":319.6,"sentiment":"neutral","sentiment_score":-0.021262857224792243},{"text":"That person passes away.","start":320.54,"end":322.24,"sentiment":"negative","sentiment_score":-0.34965919703245163},{"text":"I've got the the here in Australia, works with the other the what do you call it?","start":322.62,"end":328.615,"sentiment":"neutral","sentiment_score":-0.005043343586080214}],"sentiment":"neutral","sentiment_score":-0.024387415489871746,"num_words":54,"start":307.875,"end":328.615},{"sentences":[{"text":"The not the death certificate, the will.","start":328.615,"end":330.555,"sentiment":"neutral","sentiment_score":-0.11642701498099736},{"text":"So the will has been authorized under my name, and I'll just get it all transferred.","start":330.775,"end":334.875,"sentiment":"neutral","sentiment_score":0.20467405952513218},{"text":"So whatever money has already been added to that card as a credit comes automatically with the card.","start":335.095,"end":341.43,"sentiment":"neutral","sentiment_score":0.23431524137655893},{"text":"So all we're doing is just transferring the title of that card from one name to another, so that shouldn't change.","start":341.59,"end":347.85,"sentiment":"neutral","sentiment_score":-0.044009006360457056},{"text":"Yeah.","start":348.87,"end":349.37,"sentiment":"neutral","sentiment_score":-0.03877972811460495}],"sentiment":"neutral","sentiment_score":0.0907063703274443,"num_words":63,"start":328.615,"end":349.37},{"sentences":[{"text":"No.","start":359.36502,"end":359.605,"sentiment":"negative","sentiment_score":-0.5367310047149658},{"text":"They can't do that.","start":359.605,"end":360.745,"sentiment":"negative","sentiment_score":-0.5847856253385544},{"text":"No.","start":362.965,"end":363.465,"sentiment":"neutral","sentiment_score":-0.1808544397354126},{"text":"Because you you've transferred the money to that SIM card so he can make and receive calls.","start":363.685,"end":368.805,"sentiment":"neutral","sentiment_score":-0.04471780513139332},{"text":"Right?","start":368.805,"end":369.305,"sentiment":"neutral","sentiment_score":-0.012356158345937727}],"sentiment":"neutral","sentiment_score":-0.15955361630767584,"num_words":24,"start":359.36502,"end":369.305},{"sentences":[{"text":"Well, that's it.","start":369.95,"end":370.59003,"sentiment":"neutral","sentiment_score":-0.055941566824913025},{"text":"So that that money is automatically on that kid.","start":370.59003,"end":374.35,"sentiment":"neutral","sentiment_score":-0.09323487265242471},{"text":"And now unless Airtel from Uganda has blocked the card, well, they need to they just need to unblock that card, and that's it.","start":374.35,"end":383.295,"sentiment":"neutral","sentiment_score":-0.1277482989244163},{"text":"So as soon as they unblock the card, he's able to receive and make money.","start":384.015,"end":387.05502,"sentiment":"neutral","sentiment_score":-0.027884052072962125},{"text":"So your sponsor son needs to ring them up and say, look, I'm the rightful owner of this card now.","start":387.05502,"end":394.195,"sentiment":"neutral","sentiment_score":-0.056853955052793025}],"sentiment":"neutral","sentiment_score":-0.07927095226313867,"num_words":71,"start":369.95,"end":394.195},{"sentences":[{"text":"Here's a document that's been transferred under my name from my late father who just passed away, and that's it.","start":394.33502,"end":400.18002,"sentiment":"neutral","sentiment_score":-0.09474840685725212},{"text":"They they don't have any right to lock it.","start":400.80002,"end":402.72,"sentiment":"neutral","sentiment_score":-0.2847847292820613},{"text":"You know?","start":402.72,"end":403.2,"sentiment":"neutral","sentiment_score":-0.209579735994339},{"text":"I mean, I don't know what the the laws are there in Uganda, but, you know, you can't use money from a car from a SIM card.","start":403.2,"end":411.385,"sentiment":"neutral","sentiment_score":-0.22485173410839504},{"text":"If I transfer money to his debit card or credit card or his bank account, that's a completely different story altogether.","start":411.845,"end":418.105,"sentiment":"neutral","sentiment_score":-0.18448215900432496}],"sentiment":"neutral","sentiment_score":-0.1876242067429084,"num_words":79,"start":394.33502,"end":418.105},{"sentences":[{"text":"But if I'm if I'm activating a SIM card and I'm topping it up with with money, whether it's 1¢ or dollar or a 100 or a thousand dollars, whatever it is, that that that money goes directly to that card, and that's it.","start":418.885,"end":432.55,"sentiment":"neutral","sentiment_score":-0.07691324467575827},{"text":"So the the Uganda Airtel, whoever they are, need to just unlock that card.","start":432.69,"end":437.51,"sentiment":"neutral","sentiment_score":-0.17045288479753903},{"text":"There there must be some security procedures there.","start":438.38492,"end":440.62494,"sentiment":"neutral","sentiment_score":-0.019247155403718352},{"text":"Yep.","start":440.62494,"end":441.10492,"sentiment":"neutral","sentiment_score":0.07066675275564194},{"text":"Alright.","start":441.10492,"end":441.60492,"sentiment":"neutral","sentiment_score":0.24788260459899905}],"sentiment":"neutral","sentiment_score":-0.08252295215072027,"num_words":68,"start":418.885,"end":441.60492},{"sentences":[{"text":"You're most welcome.","start":442.7849,"end":444.0049,"sentiment":"positive","sentiment_score":0.5271788040796915},{"text":"Bye.","start":445.10492,"end":445.60492,"sentiment":"neutral","sentiment_score":-0.08513376861810684}],"sentiment":"positive","sentiment_score":0.37410066090524197,"num_words":4,"start":442.7849,"end":445.60492}]}}]},{"alternatives":[{"transcript":"Yes. I just wanna give you help. We we've got a a case in on my son's phone number. I've been transferring money to him in Uganda, my sponsor son. And the money's not there on his account, and they keep telling me someone in Uganda keeps telling me to to get a statement, which is not possible. So I'm just wondering if you can look into this and and help me. It's a Ugandan number, and we do have a they give they've given us a a case number with with a hash in front of it. Are you able to access that? Or yep. So my sponsor son's in Uganda, and for the last four years, I've been transferring money through Remedy and World Remit to him on on a number. Now it was the number we I've just found out was a registered number in his late father's name. So he got his father's SIM card. Yeah. With Airtel money. Yes. I know. I understand that. Right. Okay. Alright. So how do I get to speak to somebody that I don't know if you've ever dealt with somebody in Uganda, but they just they cares. What do you mean how was I doing it? Doing what? The same I've always been transferring it through through a mobile money provider onto his phone. Well, the the card was in his father's name and he was using it and he didn't tell me that and I kept transferring money. And then all of a sudden, Airtel and Uganda has looked at his account and they've frozen it because, obviously, the man's dead and there's money going in and out of the account. So they've frozen his account. And then two days after freezing it, I've transferred about probably 1,200 Australia onto his account. Then he's gone through the process like we do here and and, like, got the death certificate and the letter from the courts and everything saying that he was the rightful heir. They've transferred the line from his father's name into his name, same phone number. But what they didn't do was transfer the money that was sitting on there that they I transfer and I'd locked his account onto the new number. And I keep sending them things and sending them the death certificates and the claim form for and asking them to have a look at the previous account holders. 24, and he's having the same problem over there. Well, he's done that. He's done that, and the people in in Bali are telling him that the money is not there. But I know the money is there, and we've got the receipts to say it is there. But unless somebody's taken it out of his account, fortunately, from the office in in Bali, and they're saying yeah. Yeah. Yeah. Yeah. So is there a is do you do I just is there a contract number over there where people speak better English, or do I just have to ring the In the phone the SIM card, but the SIM card was registered in his late father's name. But the the the SIM card has been number has been transferred into his name, but what they didn't do was transfer the funds. Would it? Yeah. Even if it was put in, like, the other person's name, wouldn't wouldn't wouldn't it have to be claimed if the person died? Or the person was dead? Yeah. Yeah. Yeah. Until my mobile money is SIM card. Yeah. Yeah. Yeah. Yeah. Okay. Okay. So then it looks like it it might have been somebody alright. If if he's telling me the truth and the money is not there, then it means that somebody, when they've transferred the card across has taken the money out. Can't they? Not even the Airtel people? Okay. Yep. They did. They blocked it. The right. Okay. Alright. Okay. Alright. Different story. Yeah. Okay. Yep. Uh-huh. Okay. Okay. Alright. I'll give him a call when he wakes up. Yeah. Thank you for your help. Okay. Bye.","confidence":0.99560547,"words":[{"word":"yes","start":2.56,"end":2.8799999,"confidence":0.89501953,"punctuated_word":"Yes.","sentiment":"positive","sentiment_score":0.5483815670013428},{"word":"i","start":2.8799999,"end":2.96,"confidence":0.7866211,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.42270755767822266},{"word":"just","start":2.96,"end":3.12,"confidence":0.9135742,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.3830847442150116},{"word":"wanna","start":3.12,"end":3.36,"confidence":0.5800781,"punctuated_word":"wanna","sentiment":"positive","sentiment_score":0.4029496908187866},{"word":"give","start":3.36,"end":3.52,"confidence":0.7788086,"punctuated_word":"give","sentiment":"positive","sentiment_score":0.4350977838039398},{"word":"you","start":3.52,"end":3.6,"confidence":0.96972656,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3875957727432251},{"word":"help","start":3.6,"end":3.84,"confidence":0.572876,"punctuated_word":"help.","sentiment":"neutral","sentiment_score":0.28127115964889526},{"word":"we","start":3.84,"end":3.92,"confidence":0.67089844,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.017985792830586433},{"word":"we've","start":4.0,"end":4.16,"confidence":0.9970703,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.01702379807829857},{"word":"got","start":4.16,"end":4.66,"confidence":0.9970703,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.02632814459502697},{"word":"a","start":4.7999997,"end":5.12,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.014780960977077484},{"word":"a","start":5.12,"end":5.2,"confidence":0.7128906,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02330281026661396},{"word":"case","start":5.2,"end":5.52,"confidence":0.9536133,"punctuated_word":"case","sentiment":"neutral","sentiment_score":-0.025624066591262817},{"word":"in","start":5.52,"end":6.02,"confidence":0.98535156,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01996770314872265},{"word":"on","start":6.8799996,"end":7.12,"confidence":0.890625,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.01869126968085766},{"word":"my","start":7.12,"end":7.44,"confidence":0.9921875,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.02623172663152218},{"word":"son's","start":7.44,"end":7.8399997,"confidence":0.9995117,"punctuated_word":"son's","sentiment":"neutral","sentiment_score":-0.0243106372654438},{"word":"phone","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.026112135499715805},{"word":"number","start":8.0,"end":8.32,"confidence":0.9770508,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.017960719764232635},{"word":"i've","start":8.32,"end":8.48,"confidence":0.99902344,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.0715029239654541},{"word":"been","start":8.48,"end":8.639999,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.1308249682188034},{"word":"transferring","start":8.639999,"end":9.139999,"confidence":1.0,"punctuated_word":"transferring","sentiment":"neutral","sentiment_score":-0.10862690210342409},{"word":"money","start":9.2,"end":9.5199995,"confidence":1.0,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.07390717417001724},{"word":"to","start":9.5199995,"end":9.679999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08011061698198318},{"word":"him","start":9.679999,"end":9.92,"confidence":0.99902344,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.07122686505317688},{"word":"in","start":9.92,"end":10.24,"confidence":0.99316406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06361858546733856},{"word":"uganda","start":10.24,"end":10.719999,"confidence":0.9875488,"punctuated_word":"Uganda,","sentiment":"neutral","sentiment_score":-0.0520796924829483},{"word":"my","start":10.719999,"end":10.96,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.06919146329164505},{"word":"sponsor","start":10.96,"end":11.44,"confidence":0.89501953,"punctuated_word":"sponsor","sentiment":"neutral","sentiment_score":-0.04783190041780472},{"word":"son","start":11.44,"end":11.94,"confidence":0.57910156,"punctuated_word":"son.","sentiment":"neutral","sentiment_score":-0.07432786375284195},{"word":"and","start":13.005,"end":13.505,"confidence":0.9760742,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1950887590646744},{"word":"the","start":13.645,"end":13.885,"confidence":0.9770508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.31120550632476807},{"word":"money's","start":13.885,"end":14.285,"confidence":0.7836914,"punctuated_word":"money's","sentiment":"neutral","sentiment_score":-0.27411842346191406},{"word":"not","start":14.285,"end":14.445,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3870360255241394},{"word":"there","start":14.445,"end":14.684999,"confidence":1.0,"punctuated_word":"there","sentiment":"negative","sentiment_score":-0.37551236152648926},{"word":"on","start":14.684999,"end":14.765,"confidence":0.79052734,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.3535369336605072},{"word":"his","start":14.765,"end":15.005,"confidence":0.9980469,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.2755485773086548},{"word":"account","start":15.005,"end":15.405,"confidence":0.86157227,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.23698528110980988},{"word":"and","start":15.405,"end":15.645,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.24053020775318143},{"word":"they","start":15.645,"end":15.885,"confidence":1.0,"punctuated_word":"they","sentiment":"negative","sentiment_score":-0.35692939162254333},{"word":"keep","start":15.885,"end":16.125,"confidence":0.99902344,"punctuated_word":"keep","sentiment":"negative","sentiment_score":-0.4256049692630768},{"word":"telling","start":16.125,"end":16.445,"confidence":1.0,"punctuated_word":"telling","sentiment":"negative","sentiment_score":-0.3713153302669525},{"word":"me","start":16.445,"end":16.685,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.30552008748054504},{"word":"someone","start":16.765,"end":17.165,"confidence":0.9873047,"punctuated_word":"someone","sentiment":"negative","sentiment_score":-0.33410295844078064},{"word":"in","start":17.165,"end":17.325,"confidence":0.99609375,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.3474633991718292},{"word":"uganda","start":17.325,"end":17.725,"confidence":0.9980469,"punctuated_word":"Uganda","sentiment":"neutral","sentiment_score":-0.31388962268829346},{"word":"keeps","start":17.725,"end":18.045,"confidence":0.9892578,"punctuated_word":"keeps","sentiment":"negative","sentiment_score":-0.4177457392215729},{"word":"telling","start":18.045,"end":18.285,"confidence":0.99316406,"punctuated_word":"telling","sentiment":"negative","sentiment_score":-0.3787069022655487},{"word":"me","start":18.285,"end":18.445,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.33159369230270386},{"word":"to","start":18.445,"end":18.845,"confidence":0.9760742,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3604317009449005},{"word":"to","start":18.845,"end":19.345,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.395779013633728},{"word":"get","start":19.565,"end":19.805,"confidence":0.9970703,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.3948685228824615},{"word":"a","start":19.805,"end":19.965,"confidence":0.99902344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.38586369156837463},{"word":"statement","start":19.965,"end":20.365,"confidence":0.8720703,"punctuated_word":"statement,","sentiment":"negative","sentiment_score":-0.379794180393219},{"word":"which","start":20.365,"end":20.605,"confidence":0.99902344,"punctuated_word":"which","sentiment":"negative","sentiment_score":-0.4104797840118408},{"word":"is","start":20.605,"end":20.765,"confidence":0.9980469,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.453093022108078},{"word":"not","start":20.765,"end":21.005001,"confidence":0.9970703,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5065128803253174},{"word":"possible","start":21.005001,"end":21.505001,"confidence":0.97094727,"punctuated_word":"possible.","sentiment":"negative","sentiment_score":-0.3656126856803894},{"word":"so","start":21.564999,"end":22.064999,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14780263602733612},{"word":"i'm","start":23.085,"end":23.165,"confidence":0.9790039,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10993083566427232},{"word":"just","start":23.165,"end":23.404999,"confidence":0.9941406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0919279009103775},{"word":"wondering","start":23.404999,"end":23.805,"confidence":0.9941406,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.07674045860767365},{"word":"if","start":23.805,"end":23.965,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09608985483646391},{"word":"you","start":23.965,"end":24.045,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09517820924520493},{"word":"can","start":24.045,"end":24.545,"confidence":0.9863281,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.09459035098552704},{"word":"look","start":25.165,"end":25.404999,"confidence":0.9819336,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.10578643530607224},{"word":"into","start":25.404999,"end":25.904999,"confidence":0.9863281,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.1257028579711914},{"word":"this","start":26.49,"end":26.89,"confidence":0.9941406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.13953721523284912},{"word":"and","start":26.89,"end":26.97,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06741635501384735},{"word":"and","start":26.97,"end":27.369999,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05671391636133194},{"word":"help","start":27.369999,"end":27.869999,"confidence":0.99902344,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.04650052264332771},{"word":"me","start":31.05,"end":31.21,"confidence":0.94921875,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.027543066069483757},{"word":"it's","start":31.21,"end":31.71,"confidence":0.9863281,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.033498577773571014},{"word":"a","start":31.77,"end":32.01,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03072257712483406},{"word":"ugandan","start":32.01,"end":32.51,"confidence":0.8457031,"punctuated_word":"Ugandan","sentiment":"neutral","sentiment_score":-0.030453048646450043},{"word":"number","start":32.57,"end":33.05,"confidence":0.90527344,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.03112483024597168},{"word":"and","start":33.05,"end":33.45,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.019294876605272293},{"word":"we","start":33.45,"end":33.69,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.027033546939492226},{"word":"do","start":33.69,"end":33.85,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.007900116965174675},{"word":"have","start":33.85,"end":34.17,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.02076002024114132},{"word":"a","start":34.17,"end":34.329998,"confidence":0.97509766,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.029413636773824692},{"word":"they","start":34.489998,"end":34.73,"confidence":0.90722656,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.03696109727025032},{"word":"give","start":34.73,"end":34.85,"confidence":0.5048828,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.030961239710450172},{"word":"they've","start":34.97,"end":35.21,"confidence":0.99609375,"punctuated_word":"they've","sentiment":"neutral","sentiment_score":-0.02871797606348991},{"word":"given","start":35.21,"end":35.53,"confidence":0.99902344,"punctuated_word":"given","sentiment":"neutral","sentiment_score":-0.024236582219600677},{"word":"us","start":35.53,"end":35.77,"confidence":0.99609375,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.049880411475896835},{"word":"a","start":35.77,"end":36.27,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.026613865047693253},{"word":"a","start":36.57,"end":36.73,"confidence":0.9658203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02758994698524475},{"word":"case","start":36.73,"end":37.21,"confidence":0.99902344,"punctuated_word":"case","sentiment":"neutral","sentiment_score":-0.03335576131939888},{"word":"number","start":37.21,"end":37.69,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.03251703083515167},{"word":"with","start":37.69,"end":38.09,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.035211626440286636},{"word":"with","start":38.09,"end":38.33,"confidence":0.86621094,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.028603212907910347},{"word":"a","start":38.33,"end":38.489998,"confidence":0.90283203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.031094666570425034},{"word":"hash","start":38.489998,"end":38.73,"confidence":0.9980469,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.02460326999425888},{"word":"in","start":38.73,"end":38.89,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.021409377455711365},{"word":"front","start":38.89,"end":39.05,"confidence":1.0,"punctuated_word":"front","sentiment":"neutral","sentiment_score":-0.031228672713041306},{"word":"of","start":39.05,"end":39.21,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03917684406042099},{"word":"it","start":39.21,"end":39.37,"confidence":0.9951172,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.04277715086936951},{"word":"are","start":39.37,"end":39.53,"confidence":0.9863281,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.029132798314094543},{"word":"you","start":39.53,"end":39.69,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.031098535284399983},{"word":"able","start":39.69,"end":39.93,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.022321999073028564},{"word":"to","start":39.93,"end":40.09,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03129202872514725},{"word":"access","start":40.09,"end":40.489998,"confidence":1.0,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.036629192531108856},{"word":"that","start":40.489998,"end":40.809998,"confidence":0.8483887,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.042046766728162766},{"word":"or","start":40.809998,"end":41.309998,"confidence":0.9667969,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.06224094331264496},{"word":"yep","start":48.114998,"end":48.515,"confidence":0.9913737,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":-0.016868367791175842},{"word":"so","start":48.515,"end":48.915,"confidence":0.9770508,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.009496553801000118},{"word":"my","start":48.915,"end":49.315,"confidence":0.9951172,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.012000000104308128},{"word":"sponsor","start":49.315,"end":49.715,"confidence":0.7915039,"punctuated_word":"sponsor","sentiment":"neutral","sentiment_score":-0.014063985086977482},{"word":"son's","start":49.715,"end":49.795,"confidence":0.647583,"punctuated_word":"son's","sentiment":"neutral","sentiment_score":-0.011315179988741876},{"word":"in","start":49.795,"end":50.114998,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.008800268173217773},{"word":"uganda","start":50.114998,"end":50.595,"confidence":0.7425537,"punctuated_word":"Uganda,","sentiment":"neutral","sentiment_score":-0.009364314377307892},{"word":"and","start":50.595,"end":50.835,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.005473621189594269},{"word":"for","start":50.835,"end":50.995,"confidence":0.99316406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.006306770257651806},{"word":"the","start":50.995,"end":51.155,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02769617736339569},{"word":"last","start":51.155,"end":51.555,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.027682822197675705},{"word":"four","start":51.555,"end":51.795,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.04908253997564316},{"word":"years","start":51.795,"end":52.114998,"confidence":0.8803711,"punctuated_word":"years,","sentiment":"neutral","sentiment_score":-0.045455560088157654},{"word":"i've","start":52.114998,"end":52.355,"confidence":0.9995117,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.047517355531454086},{"word":"been","start":52.355,"end":52.595,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.05834421515464783},{"word":"transferring","start":52.595,"end":53.095,"confidence":1.0,"punctuated_word":"transferring","sentiment":"neutral","sentiment_score":-0.03691231459379196},{"word":"money","start":53.155,"end":53.475,"confidence":1.0,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.0285111665725708},{"word":"through","start":53.475,"end":53.715,"confidence":0.99316406,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.025497974827885628},{"word":"remedy","start":53.715,"end":54.215,"confidence":0.97387695,"punctuated_word":"Remedy","sentiment":"neutral","sentiment_score":-0.025879038497805595},{"word":"and","start":54.355,"end":54.754997,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.00682319700717926},{"word":"world","start":54.754997,"end":55.075,"confidence":0.97314453,"punctuated_word":"World","sentiment":"neutral","sentiment_score":-0.024044685065746307},{"word":"remit","start":55.075,"end":55.475,"confidence":0.9370117,"punctuated_word":"Remit","sentiment":"neutral","sentiment_score":-0.00931975431740284},{"word":"to","start":55.475,"end":55.635,"confidence":0.98291016,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.021369455382227898},{"word":"him","start":55.635,"end":55.875,"confidence":0.99902344,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.04446174204349518},{"word":"on","start":55.875,"end":56.275,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.028283538296818733},{"word":"on","start":56.275,"end":56.515,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.028787408024072647},{"word":"a","start":56.515,"end":56.754997,"confidence":0.9453125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02634759619832039},{"word":"number","start":56.754997,"end":57.254997,"confidence":1.0,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.030099183320999146},{"word":"now","start":57.555,"end":58.055,"confidence":0.99902344,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.05665421485900879},{"word":"it","start":58.14,"end":58.46,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.045591291040182114},{"word":"was","start":58.46,"end":58.66,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.06467308104038239},{"word":"the","start":58.86,"end":59.1,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04115834087133408},{"word":"number","start":59.1,"end":59.6,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.02765442244708538},{"word":"we","start":59.98,"end":60.3,"confidence":0.5551758,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0340321809053421},{"word":"i've","start":60.38,"end":60.7,"confidence":0.9941406,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.02912730537354946},{"word":"just","start":60.7,"end":60.94,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0225515216588974},{"word":"found","start":60.94,"end":61.18,"confidence":0.98095703,"punctuated_word":"found","sentiment":"neutral","sentiment_score":-0.021822096779942513},{"word":"out","start":61.18,"end":61.34,"confidence":0.7788086,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.0198025181889534},{"word":"was","start":61.34,"end":61.739998,"confidence":0.921875,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.033968813717365265},{"word":"a","start":61.739998,"end":61.98,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02298588678240776},{"word":"registered","start":61.98,"end":62.379997,"confidence":0.99902344,"punctuated_word":"registered","sentiment":"neutral","sentiment_score":-0.022368935868144035},{"word":"number","start":62.379997,"end":62.78,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.030245935544371605},{"word":"in","start":62.78,"end":63.02,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.025691311806440353},{"word":"his","start":63.02,"end":63.26,"confidence":1.0,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.05474008247256279},{"word":"late","start":63.26,"end":63.579998,"confidence":0.99609375,"punctuated_word":"late","sentiment":"neutral","sentiment_score":-0.04148434102535248},{"word":"father's","start":63.579998,"end":63.98,"confidence":1.0,"punctuated_word":"father's","sentiment":"neutral","sentiment_score":-0.035923440009355545},{"word":"name","start":63.98,"end":64.22,"confidence":0.7619629,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":-0.04021588712930679},{"word":"so","start":64.22,"end":64.46,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03560028225183487},{"word":"he","start":64.46,"end":64.62,"confidence":0.99902344,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.03439401090145111},{"word":"got","start":64.62,"end":64.78,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.028182346373796463},{"word":"his","start":64.78,"end":65.02,"confidence":0.99902344,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.038667239248752594},{"word":"father's","start":65.02,"end":65.52,"confidence":1.0,"punctuated_word":"father's","sentiment":"neutral","sentiment_score":-0.02777375653386116},{"word":"sim","start":65.82,"end":66.14,"confidence":0.96533203,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.021988501772284508},{"word":"card","start":66.14,"end":66.64,"confidence":0.95874023,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":-0.02923910692334175},{"word":"yeah","start":70.22,"end":70.54,"confidence":0.9902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.016015049070119858},{"word":"with","start":70.54,"end":70.86,"confidence":0.4794922,"punctuated_word":"With","sentiment":"neutral","sentiment_score":-0.018917996436357495},{"word":"airtel","start":70.86,"end":71.26,"confidence":0.8570964,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.02679561078548431},{"word":"money","start":71.26,"end":71.76,"confidence":0.95581055,"punctuated_word":"money.","sentiment":"neutral","sentiment_score":-0.018402058631181717},{"word":"yes","start":78.675,"end":79.175,"confidence":0.99194336,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.006691268645226955},{"word":"i","start":81.635,"end":81.715,"confidence":0.96972656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06685437262058258},{"word":"know","start":81.715,"end":82.035,"confidence":0.99658203,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.07016360759735107},{"word":"i","start":82.035,"end":82.195,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10817721486091614},{"word":"understand","start":82.195,"end":82.675,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.10918305069208144},{"word":"that","start":82.675,"end":83.175,"confidence":0.9995117,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.13522887229919434},{"word":"right","start":84.835,"end":85.155,"confidence":0.9980469,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.056470226496458054},{"word":"okay","start":85.155,"end":85.655,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05086755007505417},{"word":"alright","start":86.195,"end":86.695,"confidence":0.99902344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.08495201915502548},{"word":"so","start":88.49,"end":88.81,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.13108262419700625},{"word":"how","start":88.81,"end":89.049995,"confidence":0.99316406,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.1165650188922882},{"word":"do","start":89.049995,"end":89.13,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.11723827570676804},{"word":"i","start":89.13,"end":89.29,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11748726665973663},{"word":"get","start":89.29,"end":89.45,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.08946102857589722},{"word":"to","start":89.45,"end":89.61,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0857904776930809},{"word":"speak","start":89.61,"end":89.77,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.11520182341337204},{"word":"to","start":89.77,"end":90.009995,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09524791687726974},{"word":"somebody","start":90.009995,"end":90.49,"confidence":1.0,"punctuated_word":"somebody","sentiment":"neutral","sentiment_score":-0.11308535933494568},{"word":"that","start":90.49,"end":90.729996,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08630291372537613},{"word":"i","start":90.89,"end":91.049995,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11442876607179642},{"word":"don't","start":91.049995,"end":91.29,"confidence":0.9975586,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1268077939748764},{"word":"know","start":91.29,"end":91.369995,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.13239318132400513},{"word":"if","start":91.369995,"end":91.45,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.12509441375732422},{"word":"you've","start":91.45,"end":91.689995,"confidence":0.9970703,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.11283940076828004},{"word":"ever","start":91.689995,"end":91.93,"confidence":0.99902344,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.07762114703655243},{"word":"dealt","start":91.93,"end":92.09,"confidence":0.99902344,"punctuated_word":"dealt","sentiment":"neutral","sentiment_score":-0.1592600643634796},{"word":"with","start":92.09,"end":92.33,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1129591464996338},{"word":"somebody","start":92.33,"end":92.729996,"confidence":1.0,"punctuated_word":"somebody","sentiment":"neutral","sentiment_score":-0.15801236033439636},{"word":"in","start":92.729996,"end":92.81,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.15727996826171875},{"word":"uganda","start":92.81,"end":93.21,"confidence":0.9511719,"punctuated_word":"Uganda,","sentiment":"neutral","sentiment_score":-0.1329810619354248},{"word":"but","start":93.21,"end":93.45,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.08422251045703888},{"word":"they","start":93.45,"end":93.524994,"confidence":0.9873047,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.1246979832649231},{"word":"just","start":93.524994,"end":93.6,"confidence":0.50634766,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10229596495628356},{"word":"they","start":93.85,"end":94.09,"confidence":0.48486328,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.07079962641000748},{"word":"cares","start":94.09,"end":94.59,"confidence":0.8239746,"punctuated_word":"cares.","sentiment":"neutral","sentiment_score":-0.24578940868377688},{"word":"what","start":103.524994,"end":103.685,"confidence":0.84716797,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.08655257523059845},{"word":"do","start":103.685,"end":103.765,"confidence":0.98095703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.10377401113510132},{"word":"you","start":103.765,"end":103.84499,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08865799009799957},{"word":"mean","start":103.84499,"end":104.085,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.0747922956943512},{"word":"how","start":104.085,"end":104.244995,"confidence":0.8276367,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.07193294167518616},{"word":"was","start":104.244995,"end":104.405,"confidence":0.9741211,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.05582934617996216},{"word":"i","start":104.405,"end":104.564995,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07611441612243652},{"word":"doing","start":104.564995,"end":104.884995,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.07235466688871384},{"word":"it","start":104.884995,"end":105.045,"confidence":0.8679199,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.05698328837752342},{"word":"doing","start":105.045,"end":105.365,"confidence":0.94189453,"punctuated_word":"Doing","sentiment":"neutral","sentiment_score":-0.024028152227401733},{"word":"what","start":105.365,"end":105.865,"confidence":0.94799805,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.07192462682723999},{"word":"the","start":109.204994,"end":109.365,"confidence":0.27270508,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.18368685245513916},{"word":"same","start":109.365,"end":109.604996,"confidence":0.9790039,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.1599174439907074},{"word":"i've","start":109.685,"end":109.84499,"confidence":0.99902344,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.19466787576675415},{"word":"always","start":109.84499,"end":110.244995,"confidence":1.0,"punctuated_word":"always","sentiment":"neutral","sentiment_score":-0.18209758400917053},{"word":"been","start":110.244995,"end":110.48499,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.20089763402938843},{"word":"transferring","start":110.48499,"end":110.965,"confidence":1.0,"punctuated_word":"transferring","sentiment":"neutral","sentiment_score":-0.16543038189411163},{"word":"it","start":110.965,"end":111.204994,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.19061404466629028},{"word":"through","start":111.204994,"end":111.704994,"confidence":0.57714844,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.1330484002828598},{"word":"through","start":111.765,"end":112.16499,"confidence":0.9741211,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.14312295615673065},{"word":"a","start":112.16499,"end":112.325,"confidence":0.96777344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2051345556974411},{"word":"mobile","start":112.325,"end":112.80499,"confidence":0.73828125,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.1921885311603546},{"word":"money","start":112.80499,"end":113.30499,"confidence":0.99902344,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.13546191155910492},{"word":"provider","start":114.085,"end":114.585,"confidence":0.9951172,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":-0.1823458820581436},{"word":"onto","start":114.645,"end":114.884995,"confidence":0.82958984,"punctuated_word":"onto","sentiment":"neutral","sentiment_score":-0.1033061221241951},{"word":"his","start":114.884995,"end":115.125,"confidence":0.9921875,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.2002173215150833},{"word":"phone","start":115.125,"end":115.625,"confidence":0.99560547,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.14471818506717682},{"word":"well","start":119.340004,"end":119.740005,"confidence":0.8510742,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.227738693356514},{"word":"the","start":119.740005,"end":120.22,"confidence":0.94970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2812903821468353},{"word":"the","start":120.22,"end":120.46,"confidence":0.92578125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2625548541545868},{"word":"card","start":120.46,"end":120.78,"confidence":0.98828125,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.2822611629962921},{"word":"was","start":120.78,"end":121.28,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.2554444372653961},{"word":"in","start":121.420006,"end":121.66,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.25269874930381775},{"word":"his","start":121.66,"end":121.82,"confidence":0.99902344,"punctuated_word":"his","sentiment":"negative","sentiment_score":-0.36362457275390625},{"word":"father's","start":121.82,"end":122.22,"confidence":0.9995117,"punctuated_word":"father's","sentiment":"neutral","sentiment_score":-0.29760506749153137},{"word":"name","start":122.22,"end":122.46,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.2931917905807495},{"word":"and","start":122.46,"end":122.62,"confidence":0.546875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16626408696174622},{"word":"he","start":122.62,"end":122.78,"confidence":1.0,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.27726632356643677},{"word":"was","start":122.78,"end":122.94,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.30980706214904785},{"word":"using","start":122.94,"end":123.18,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.3032872974872589},{"word":"it","start":123.18,"end":123.340004,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.30223196744918823},{"word":"and","start":123.340004,"end":123.5,"confidence":0.5961914,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.20839177072048187},{"word":"he","start":123.5,"end":123.66,"confidence":0.99902344,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.32615095376968384},{"word":"didn't","start":123.66,"end":123.82,"confidence":1.0,"punctuated_word":"didn't","sentiment":"negative","sentiment_score":-0.4079132676124573},{"word":"tell","start":123.82,"end":124.060005,"confidence":0.9970703,"punctuated_word":"tell","sentiment":"negative","sentiment_score":-0.3980797231197357},{"word":"me","start":124.060005,"end":124.22,"confidence":0.99902344,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.4363020956516266},{"word":"that","start":124.22,"end":124.380005,"confidence":0.9951172,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.35134822130203247},{"word":"and","start":124.380005,"end":124.54,"confidence":0.59375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2859098017215729},{"word":"i","start":124.54,"end":124.700005,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3810965120792389},{"word":"kept","start":124.700005,"end":124.94,"confidence":0.9951172,"punctuated_word":"kept","sentiment":"negative","sentiment_score":-0.44997113943099976},{"word":"transferring","start":124.94,"end":125.42,"confidence":0.99902344,"punctuated_word":"transferring","sentiment":"negative","sentiment_score":-0.378703773021698},{"word":"money","start":125.42,"end":125.740005,"confidence":0.73583984,"punctuated_word":"money.","sentiment":"neutral","sentiment_score":-0.28412333130836487},{"word":"and","start":125.740005,"end":125.82,"confidence":0.92089844,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.2465654015541077},{"word":"then","start":125.82,"end":126.060005,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.23172423243522644},{"word":"all","start":126.060005,"end":126.14,"confidence":0.93603516,"punctuated_word":"all","sentiment":"negative","sentiment_score":-0.36000728607177734},{"word":"of","start":126.14,"end":126.3,"confidence":0.99902344,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.3570738434791565},{"word":"a","start":126.3,"end":126.380005,"confidence":0.96875,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3540642261505127},{"word":"sudden","start":126.380005,"end":126.78,"confidence":0.7614746,"punctuated_word":"sudden,","sentiment":"negative","sentiment_score":-0.4061982035636902},{"word":"airtel","start":126.78,"end":127.100006,"confidence":0.7543132,"punctuated_word":"Airtel","sentiment":"negative","sentiment_score":-0.40492838621139526},{"word":"and","start":127.100006,"end":127.26,"confidence":0.96435547,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.36954963207244873},{"word":"uganda","start":127.26,"end":127.76,"confidence":0.85498047,"punctuated_word":"Uganda","sentiment":"negative","sentiment_score":-0.36447760462760925},{"word":"has","start":127.82,"end":128.32,"confidence":0.6245117,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.36662358045578},{"word":"looked","start":128.78,"end":129.02,"confidence":0.9760742,"punctuated_word":"looked","sentiment":"negative","sentiment_score":-0.37984946370124817},{"word":"at","start":129.02,"end":129.18001,"confidence":0.99609375,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.34961462020874023},{"word":"his","start":129.18001,"end":129.34,"confidence":0.99316406,"punctuated_word":"his","sentiment":"negative","sentiment_score":-0.40858739614486694},{"word":"account","start":129.34,"end":129.84,"confidence":0.99609375,"punctuated_word":"account","sentiment":"negative","sentiment_score":-0.3993604779243469},{"word":"and","start":130.06,"end":130.335,"confidence":0.7993164,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.19143477082252505},{"word":"they've","start":130.41501,"end":130.735,"confidence":0.87841797,"punctuated_word":"they've","sentiment":"negative","sentiment_score":-0.4411567449569702},{"word":"frozen","start":130.735,"end":131.235,"confidence":0.99609375,"punctuated_word":"frozen","sentiment":"negative","sentiment_score":-0.4802886247634888},{"word":"it","start":131.535,"end":131.85501,"confidence":1.0,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.5444397926330566},{"word":"because","start":131.85501,"end":132.35501,"confidence":0.68896484,"punctuated_word":"because,","sentiment":"negative","sentiment_score":-0.5272430181503296},{"word":"obviously","start":132.49501,"end":132.975,"confidence":0.9980469,"punctuated_word":"obviously,","sentiment":"negative","sentiment_score":-0.5944654941558838},{"word":"the","start":132.975,"end":133.13501,"confidence":0.9902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.611726701259613},{"word":"man's","start":133.13501,"end":133.455,"confidence":0.9355469,"punctuated_word":"man's","sentiment":"negative","sentiment_score":-0.6657587885856628},{"word":"dead","start":133.455,"end":133.615,"confidence":0.99902344,"punctuated_word":"dead","sentiment":"negative","sentiment_score":-0.7222397923469543},{"word":"and","start":133.615,"end":133.77501,"confidence":0.6020508,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.5555611848831177},{"word":"there's","start":133.77501,"end":134.015,"confidence":0.9304199,"punctuated_word":"there's","sentiment":"negative","sentiment_score":-0.5953449010848999},{"word":"money","start":134.015,"end":134.335,"confidence":1.0,"punctuated_word":"money","sentiment":"negative","sentiment_score":-0.6295030117034912},{"word":"going","start":134.335,"end":134.57501,"confidence":1.0,"punctuated_word":"going","sentiment":"negative","sentiment_score":-0.5824201107025146},{"word":"in","start":134.57501,"end":134.735,"confidence":1.0,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.577056884765625},{"word":"and","start":134.735,"end":134.895,"confidence":0.99902344,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.46817806363105774},{"word":"out","start":134.895,"end":135.05501,"confidence":1.0,"punctuated_word":"out","sentiment":"negative","sentiment_score":-0.587009072303772},{"word":"of","start":135.05501,"end":135.21501,"confidence":0.9980469,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.5702866315841675},{"word":"the","start":135.21501,"end":135.29501,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5272853374481201},{"word":"account","start":135.29501,"end":135.695,"confidence":0.89868164,"punctuated_word":"account.","sentiment":"negative","sentiment_score":-0.4540642499923706},{"word":"so","start":135.695,"end":135.85501,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.28400057554244995},{"word":"they've","start":135.85501,"end":136.015,"confidence":0.75634766,"punctuated_word":"they've","sentiment":"negative","sentiment_score":-0.3922272324562073},{"word":"frozen","start":136.015,"end":136.41501,"confidence":0.9277344,"punctuated_word":"frozen","sentiment":"neutral","sentiment_score":-0.3318212628364563},{"word":"his","start":136.41501,"end":136.655,"confidence":0.9892578,"punctuated_word":"his","sentiment":"negative","sentiment_score":-0.4870290458202362},{"word":"account","start":136.655,"end":137.155,"confidence":0.82128906,"punctuated_word":"account.","sentiment":"negative","sentiment_score":-0.3487399220466614},{"word":"and","start":137.21501,"end":137.455,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1303931474685669},{"word":"then","start":137.455,"end":137.695,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.11839105188846588},{"word":"two","start":137.695,"end":137.85501,"confidence":0.9902344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.21547505259513855},{"word":"days","start":137.85501,"end":138.255,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.1986888647079468},{"word":"after","start":138.255,"end":138.57501,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.2414049208164215},{"word":"freezing","start":138.57501,"end":138.975,"confidence":1.0,"punctuated_word":"freezing","sentiment":"neutral","sentiment_score":-0.14046227931976318},{"word":"it","start":138.975,"end":139.13501,"confidence":0.98217773,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.20125314593315125},{"word":"i've","start":139.13501,"end":139.375,"confidence":0.9941406,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.17818735539913175},{"word":"transferred","start":139.375,"end":139.875,"confidence":1.0,"punctuated_word":"transferred","sentiment":"neutral","sentiment_score":-0.14539025723934174},{"word":"about","start":140.015,"end":140.49501,"confidence":0.9980469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.18156202137470245},{"word":"probably","start":140.49501,"end":140.895,"confidence":0.8125,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.20234405994415283},{"word":"1,200","start":140.895,"end":141.535,"confidence":0.99560547,"punctuated_word":"1,200","sentiment":"neutral","sentiment_score":-0.1247548609972},{"word":"australia","start":141.535,"end":142.015,"confidence":0.9716797,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":-0.1398327499628067},{"word":"onto","start":142.015,"end":142.335,"confidence":0.890625,"punctuated_word":"onto","sentiment":"neutral","sentiment_score":-0.08493338525295258},{"word":"his","start":142.335,"end":142.57501,"confidence":0.9902344,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.2072199583053589},{"word":"account","start":142.57501,"end":143.07501,"confidence":0.93725586,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.1742466241121292},{"word":"then","start":143.68,"end":143.76,"confidence":0.9838867,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":-0.1803196668624878},{"word":"he's","start":143.76,"end":144.0,"confidence":0.98999023,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.20992064476013184},{"word":"gone","start":144.0,"end":144.31999,"confidence":0.99121094,"punctuated_word":"gone","sentiment":"neutral","sentiment_score":-0.28179943561553955},{"word":"through","start":144.31999,"end":144.56,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.26374271512031555},{"word":"the","start":144.56,"end":144.72,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.28934675455093384},{"word":"process","start":144.72,"end":145.12,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.2137905061244965},{"word":"like","start":145.12,"end":145.36,"confidence":0.7573242,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.25911059975624084},{"word":"we","start":145.36,"end":145.6,"confidence":0.97314453,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.27947789430618286},{"word":"do","start":145.6,"end":145.84,"confidence":0.99316406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2745334506034851},{"word":"here","start":145.84,"end":146.08,"confidence":0.98291016,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.1601819097995758},{"word":"and","start":146.08,"end":146.4,"confidence":0.88964844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2036189436912537},{"word":"and","start":146.4,"end":146.64,"confidence":0.9338379,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":-0.2290431261062622},{"word":"like","start":146.64,"end":147.12,"confidence":0.9970703,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.24911777675151825},{"word":"got","start":147.12,"end":147.28,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.2982499897480011},{"word":"the","start":147.28,"end":147.44,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3440816104412079},{"word":"death","start":147.44,"end":147.76,"confidence":0.9902344,"punctuated_word":"death","sentiment":"neutral","sentiment_score":-0.3286542594432831},{"word":"certificate","start":147.76,"end":148.16,"confidence":0.9970703,"punctuated_word":"certificate","sentiment":"negative","sentiment_score":-0.41840341687202454},{"word":"and","start":148.16,"end":148.4,"confidence":0.9472656,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.30493655800819397},{"word":"the","start":148.4,"end":148.56,"confidence":0.6074219,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.33406588435173035},{"word":"letter","start":148.56,"end":148.8,"confidence":0.9980469,"punctuated_word":"letter","sentiment":"negative","sentiment_score":-0.3338084816932678},{"word":"from","start":148.8,"end":148.95999,"confidence":0.99902344,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.3783993721008301},{"word":"the","start":148.95999,"end":149.12,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4045622050762177},{"word":"courts","start":149.12,"end":149.44,"confidence":0.8276367,"punctuated_word":"courts","sentiment":"negative","sentiment_score":-0.34743013978004456},{"word":"and","start":149.44,"end":149.68,"confidence":0.96777344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.31217971444129944},{"word":"everything","start":149.68,"end":150.08,"confidence":1.0,"punctuated_word":"everything","sentiment":"negative","sentiment_score":-0.3382736146450043},{"word":"saying","start":150.08,"end":150.31999,"confidence":0.94140625,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.28945809602737427},{"word":"that","start":150.31999,"end":150.56,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.18047399818897247},{"word":"he","start":150.56,"end":150.64,"confidence":1.0,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.21850383281707764},{"word":"was","start":150.64,"end":150.8,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.21355579793453217},{"word":"the","start":150.8,"end":150.95999,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2598981261253357},{"word":"rightful","start":150.95999,"end":151.44,"confidence":0.98095703,"punctuated_word":"rightful","sentiment":"neutral","sentiment_score":-0.14369696378707886},{"word":"heir","start":151.44,"end":151.94,"confidence":0.9880371,"punctuated_word":"heir.","sentiment":"neutral","sentiment_score":-0.24005937576293945},{"word":"they've","start":152.31999,"end":152.64,"confidence":0.98657227,"punctuated_word":"They've","sentiment":"neutral","sentiment_score":-0.14529630541801453},{"word":"transferred","start":152.64,"end":153.14,"confidence":0.99609375,"punctuated_word":"transferred","sentiment":"neutral","sentiment_score":-0.13254693150520325},{"word":"the","start":153.36,"end":153.76,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13972310721874237},{"word":"line","start":153.76,"end":154.24,"confidence":0.99121094,"punctuated_word":"line","sentiment":"neutral","sentiment_score":-0.1321331411600113},{"word":"from","start":154.24,"end":154.74,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.13464878499507904},{"word":"his","start":155.44,"end":155.76,"confidence":0.9921875,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.1984694004058838},{"word":"father's","start":155.76,"end":156.24,"confidence":1.0,"punctuated_word":"father's","sentiment":"neutral","sentiment_score":-0.0932496339082718},{"word":"name","start":156.24,"end":156.64,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.12466739118099213},{"word":"into","start":156.64,"end":156.95999,"confidence":0.9873047,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.05824701115489006},{"word":"his","start":156.95999,"end":157.2,"confidence":1.0,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.13558779656887054},{"word":"name","start":157.2,"end":157.68,"confidence":0.9592285,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.12125331163406372},{"word":"same","start":157.68,"end":157.92,"confidence":0.99902344,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.0879560187458992},{"word":"phone","start":157.92,"end":158.24,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.07793644070625305},{"word":"number","start":158.24,"end":158.74,"confidence":0.7878418,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.11796469986438753},{"word":"but","start":159.13501,"end":159.375,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.16702696681022644},{"word":"what","start":159.375,"end":159.535,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.26808962225914},{"word":"they","start":159.535,"end":159.695,"confidence":0.984375,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.30877551436424255},{"word":"didn't","start":159.695,"end":160.015,"confidence":1.0,"punctuated_word":"didn't","sentiment":"negative","sentiment_score":-0.34178268909454346},{"word":"do","start":160.015,"end":160.515,"confidence":0.99902344,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.3898067772388458},{"word":"was","start":160.735,"end":161.05501,"confidence":0.98095703,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.39779189229011536},{"word":"transfer","start":161.05501,"end":161.535,"confidence":0.9980469,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.31021368503570557},{"word":"the","start":161.535,"end":161.77501,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.41442930698394775},{"word":"money","start":161.77501,"end":162.095,"confidence":1.0,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.3043709099292755},{"word":"that","start":162.095,"end":162.335,"confidence":1.0,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3649478256702423},{"word":"was","start":162.335,"end":162.49501,"confidence":0.9716797,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.39043474197387695},{"word":"sitting","start":162.49501,"end":162.815,"confidence":1.0,"punctuated_word":"sitting","sentiment":"neutral","sentiment_score":-0.30629462003707886},{"word":"on","start":162.815,"end":163.05501,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.3071862459182739},{"word":"there","start":163.05501,"end":163.375,"confidence":0.99609375,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.29195496439933777},{"word":"that","start":163.375,"end":163.695,"confidence":0.87890625,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.33461812138557434},{"word":"they","start":163.695,"end":163.935,"confidence":0.94970703,"punctuated_word":"they","sentiment":"negative","sentiment_score":-0.4112131297588349},{"word":"i","start":164.095,"end":164.255,"confidence":0.9790039,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3925287127494812},{"word":"transfer","start":164.255,"end":164.755,"confidence":0.4440918,"punctuated_word":"transfer","sentiment":"negative","sentiment_score":-0.33959782123565674},{"word":"and","start":164.895,"end":165.05501,"confidence":0.7597656,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.3245560824871063},{"word":"i'd","start":165.05501,"end":165.215,"confidence":0.57373047,"punctuated_word":"I'd","sentiment":"negative","sentiment_score":-0.3825510144233704},{"word":"locked","start":165.215,"end":165.535,"confidence":0.9658203,"punctuated_word":"locked","sentiment":"negative","sentiment_score":-0.35630980134010315},{"word":"his","start":165.535,"end":165.77501,"confidence":0.9614258,"punctuated_word":"his","sentiment":"negative","sentiment_score":-0.4991496205329895},{"word":"account","start":165.77501,"end":166.27501,"confidence":0.99902344,"punctuated_word":"account","sentiment":"negative","sentiment_score":-0.39764928817749023},{"word":"onto","start":166.655,"end":166.975,"confidence":0.90283203,"punctuated_word":"onto","sentiment":"neutral","sentiment_score":-0.3137272298336029},{"word":"the","start":166.975,"end":167.215,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.32502880692481995},{"word":"new","start":167.215,"end":167.375,"confidence":0.9980469,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.2755691111087799},{"word":"number","start":167.375,"end":167.875,"confidence":0.9536133,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.3074076771736145},{"word":"and","start":168.175,"end":168.335,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.2972674071788788},{"word":"i","start":168.335,"end":168.49501,"confidence":0.9970703,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.35135138034820557},{"word":"keep","start":168.49501,"end":168.895,"confidence":0.99316406,"punctuated_word":"keep","sentiment":"negative","sentiment_score":-0.3604205846786499},{"word":"sending","start":168.895,"end":169.215,"confidence":0.99609375,"punctuated_word":"sending","sentiment":"negative","sentiment_score":-0.4376487731933594},{"word":"them","start":169.215,"end":169.535,"confidence":0.9980469,"punctuated_word":"them","sentiment":"negative","sentiment_score":-0.4520878791809082},{"word":"things","start":169.535,"end":169.935,"confidence":0.9921875,"punctuated_word":"things","sentiment":"negative","sentiment_score":-0.42215827107429504},{"word":"and","start":169.935,"end":170.095,"confidence":0.9135742,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3633207380771637},{"word":"sending","start":170.095,"end":170.575,"confidence":0.9970703,"punctuated_word":"sending","sentiment":"negative","sentiment_score":-0.5179829001426697},{"word":"them","start":170.575,"end":170.895,"confidence":0.9941406,"punctuated_word":"them","sentiment":"negative","sentiment_score":-0.5384382605552673},{"word":"the","start":170.895,"end":171.05501,"confidence":0.9716797,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4982796311378479},{"word":"death","start":171.05501,"end":171.39,"confidence":0.98535156,"punctuated_word":"death","sentiment":"negative","sentiment_score":-0.374985784292221},{"word":"certificates","start":171.55,"end":171.95,"confidence":0.9951172,"punctuated_word":"certificates","sentiment":"negative","sentiment_score":-0.47684091329574585},{"word":"and","start":171.95,"end":172.19,"confidence":0.9560547,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4614371657371521},{"word":"the","start":172.19,"end":172.35,"confidence":0.99316406,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4443686604499817},{"word":"claim","start":172.35,"end":172.67,"confidence":0.9970703,"punctuated_word":"claim","sentiment":"negative","sentiment_score":-0.36811506748199463},{"word":"form","start":172.67,"end":173.06999,"confidence":0.9560547,"punctuated_word":"form","sentiment":"negative","sentiment_score":-0.4931013286113739},{"word":"for","start":173.06999,"end":173.23,"confidence":0.96435547,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.4751122891902923},{"word":"and","start":173.31,"end":173.63,"confidence":0.94140625,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3594759404659271},{"word":"asking","start":173.63,"end":174.03,"confidence":0.9980469,"punctuated_word":"asking","sentiment":"negative","sentiment_score":-0.4072841703891754},{"word":"them","start":174.03,"end":174.19,"confidence":1.0,"punctuated_word":"them","sentiment":"negative","sentiment_score":-0.44533440470695496},{"word":"to","start":174.19,"end":174.35,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.46982651948928833},{"word":"have","start":174.35,"end":174.51,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4642098844051361},{"word":"a","start":174.51,"end":174.59,"confidence":0.99902344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4463388919830322},{"word":"look","start":174.59,"end":175.06999,"confidence":1.0,"punctuated_word":"look","sentiment":"negative","sentiment_score":-0.3954989910125733},{"word":"at","start":175.06999,"end":175.31,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.3378734588623047},{"word":"the","start":175.31,"end":175.47,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3903653919696808},{"word":"previous","start":175.47,"end":175.97,"confidence":1.0,"punctuated_word":"previous","sentiment":"negative","sentiment_score":-0.3669078052043915},{"word":"account","start":176.67,"end":176.99,"confidence":1.0,"punctuated_word":"account","sentiment":"negative","sentiment_score":-0.4113556444644928},{"word":"holders","start":176.99,"end":177.49,"confidence":0.8955078,"punctuated_word":"holders.","sentiment":"neutral","sentiment_score":-0.29621440172195435},{"word":"24","start":180.11,"end":180.75,"confidence":0.78637695,"punctuated_word":"24,","sentiment":"neutral","sentiment_score":-0.01862628757953644},{"word":"and","start":180.75,"end":180.91,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.021211937069892883},{"word":"he's","start":180.91,"end":181.23,"confidence":1.0,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.033256009221076965},{"word":"having","start":181.23,"end":181.47,"confidence":1.0,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.050720810890197754},{"word":"the","start":181.47,"end":181.63,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13798516988754272},{"word":"same","start":181.63,"end":181.87,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.1364322155714035},{"word":"problem","start":181.87,"end":182.27,"confidence":1.0,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.19893932342529297},{"word":"over","start":182.27,"end":182.51,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.15935543179512024},{"word":"there","start":182.51,"end":183.01,"confidence":0.9980469,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.13370680809020996},{"word":"well","start":188.795,"end":189.035,"confidence":0.97802734,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.09461843967437744},{"word":"he's","start":189.035,"end":189.195,"confidence":0.9980469,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.13172367215156555},{"word":"done","start":189.195,"end":189.435,"confidence":1.0,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.19977962970733645},{"word":"that","start":189.435,"end":189.675,"confidence":0.9030762,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.14415708184242249},{"word":"he's","start":189.675,"end":189.91501,"confidence":0.9995117,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.12165002524852753},{"word":"done","start":189.91501,"end":190.155,"confidence":1.0,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.20768658816814425},{"word":"that","start":190.155,"end":190.395,"confidence":0.78100586,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.16741448640823364},{"word":"and","start":190.395,"end":190.55501,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1972081959247589},{"word":"the","start":190.55501,"end":190.715,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2918436527252197},{"word":"people","start":190.715,"end":190.955,"confidence":1.0,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.3194584250450134},{"word":"in","start":190.955,"end":191.355,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.29209694266319275},{"word":"in","start":191.355,"end":191.515,"confidence":0.9790039,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2999788224697113},{"word":"bali","start":191.515,"end":191.91501,"confidence":0.96606445,"punctuated_word":"Bali","sentiment":"neutral","sentiment_score":-0.3289691209793091},{"word":"are","start":191.91501,"end":191.995,"confidence":0.98828125,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.4122400879859924},{"word":"telling","start":191.995,"end":192.315,"confidence":1.0,"punctuated_word":"telling","sentiment":"negative","sentiment_score":-0.3955693244934082},{"word":"him","start":192.315,"end":192.715,"confidence":1.0,"punctuated_word":"him","sentiment":"negative","sentiment_score":-0.3703283667564392},{"word":"that","start":192.715,"end":193.035,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.30983003973960876},{"word":"the","start":193.035,"end":193.115,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3439534306526184},{"word":"money","start":193.115,"end":193.435,"confidence":1.0,"punctuated_word":"money","sentiment":"negative","sentiment_score":-0.404493510723114},{"word":"is","start":193.435,"end":193.595,"confidence":0.58496094,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3544517457485199},{"word":"not","start":193.595,"end":193.755,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.35977354645729065},{"word":"there","start":193.755,"end":194.075,"confidence":0.8937988,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.27806928753852844},{"word":"but","start":194.075,"end":194.395,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.18384474515914917},{"word":"i","start":194.395,"end":194.475,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2109316736459732},{"word":"know","start":194.475,"end":194.715,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.20531265437602997},{"word":"the","start":194.715,"end":194.875,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20093294978141785},{"word":"money","start":194.875,"end":195.115,"confidence":1.0,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.24205364286899567},{"word":"is","start":195.115,"end":195.355,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.18062470853328705},{"word":"there","start":195.355,"end":195.515,"confidence":0.88500977,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.16718247532844543},{"word":"and","start":195.515,"end":195.755,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12123048305511476},{"word":"we've","start":195.755,"end":195.995,"confidence":0.9995117,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.14698375761508942},{"word":"got","start":195.995,"end":196.395,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.14134883880615234},{"word":"the","start":196.395,"end":196.895,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16912388801574707},{"word":"receipts","start":196.955,"end":197.455,"confidence":0.9819336,"punctuated_word":"receipts","sentiment":"neutral","sentiment_score":-0.19029685854911804},{"word":"to","start":197.595,"end":197.755,"confidence":0.9741211,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.23883333802223208},{"word":"say","start":197.755,"end":197.995,"confidence":0.99902344,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.2028338760137558},{"word":"it","start":197.995,"end":198.155,"confidence":0.99121094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2346932590007782},{"word":"is","start":198.155,"end":198.315,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2034941464662552},{"word":"there","start":198.315,"end":198.815,"confidence":0.9499512,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.18374717235565183},{"word":"but","start":199.83,"end":200.06999,"confidence":0.86865234,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1753813922405243},{"word":"unless","start":200.06999,"end":200.47,"confidence":0.9760742,"punctuated_word":"unless","sentiment":"neutral","sentiment_score":-0.28636062145233154},{"word":"somebody's","start":200.47,"end":200.95,"confidence":0.9699707,"punctuated_word":"somebody's","sentiment":"neutral","sentiment_score":-0.256111741065979},{"word":"taken","start":200.95,"end":201.19,"confidence":0.9428711,"punctuated_word":"taken","sentiment":"negative","sentiment_score":-0.34651684761047363},{"word":"it","start":201.19,"end":201.43,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.317779004573822},{"word":"out","start":201.43,"end":201.51,"confidence":1.0,"punctuated_word":"out","sentiment":"negative","sentiment_score":-0.34878265857696533},{"word":"of","start":201.51,"end":201.67,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2662223279476166},{"word":"his","start":201.67,"end":201.91,"confidence":0.99121094,"punctuated_word":"his","sentiment":"negative","sentiment_score":-0.3658572733402252},{"word":"account","start":201.91,"end":202.41,"confidence":0.94091797,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.3024986684322357},{"word":"fortunately","start":202.55,"end":203.05,"confidence":0.85668945,"punctuated_word":"fortunately,","sentiment":"neutral","sentiment_score":-0.19322791695594788},{"word":"from","start":203.91,"end":204.06999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.2014191448688507},{"word":"the","start":204.06999,"end":204.31,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1760837286710739},{"word":"office","start":204.31,"end":204.70999,"confidence":0.99609375,"punctuated_word":"office","sentiment":"neutral","sentiment_score":-0.1424361765384674},{"word":"in","start":204.70999,"end":204.95,"confidence":0.9863281,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.14777356386184692},{"word":"in","start":204.95,"end":205.03,"confidence":0.52685547,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.14280681312084198},{"word":"bali","start":205.03,"end":205.53,"confidence":0.8566081,"punctuated_word":"Bali,","sentiment":"neutral","sentiment_score":-0.1153676137328148},{"word":"and","start":205.91,"end":206.06999,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1028807982802391},{"word":"they're","start":206.06999,"end":206.39,"confidence":0.78564453,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.1219956874847412},{"word":"saying","start":206.39,"end":206.89,"confidence":0.9838867,"punctuated_word":"saying","sentiment":"negative","sentiment_score":-0.37258732318878174},{"word":"yeah","start":213.59,"end":214.09,"confidence":0.8666992,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.15709476172924042},{"word":"yeah","start":215.39499,"end":215.89499,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07907415926456451},{"word":"yeah","start":221.875,"end":222.375,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06231832131743431},{"word":"yeah","start":222.435,"end":222.915,"confidence":0.98706055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04672066494822502},{"word":"so","start":222.915,"end":223.315,"confidence":0.98095703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.062315214425325394},{"word":"is","start":223.315,"end":223.47499,"confidence":0.97998047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04719534516334534},{"word":"there","start":223.47499,"end":223.875,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.06960634887218475},{"word":"a","start":223.875,"end":224.03499,"confidence":0.90478516,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.070114865899086},{"word":"is","start":224.19499,"end":224.315,"confidence":0.8100586,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.047831397503614426},{"word":"do","start":224.435,"end":224.755,"confidence":0.9892578,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.05687904357910156},{"word":"you","start":224.755,"end":225.075,"confidence":0.78759766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07182324677705765},{"word":"do","start":225.315,"end":225.47499,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.07377254217863083},{"word":"i","start":225.47499,"end":225.635,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06463712453842163},{"word":"just","start":225.635,"end":225.875,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05129791796207428},{"word":"is","start":226.275,"end":226.435,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04734222590923309},{"word":"there","start":226.435,"end":226.595,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.0691494345664978},{"word":"a","start":226.595,"end":226.67499,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07117673754692078},{"word":"contract","start":226.67499,"end":227.155,"confidence":0.53515625,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.10393497347831726},{"word":"number","start":227.155,"end":227.47499,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.0871049240231514},{"word":"over","start":227.47499,"end":227.715,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.06383016705513},{"word":"there","start":227.715,"end":227.955,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.08504407107830048},{"word":"where","start":227.955,"end":228.11499,"confidence":0.97509766,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.10527374595403673},{"word":"people","start":228.11499,"end":228.61499,"confidence":0.99902344,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.109651118516922},{"word":"speak","start":228.71,"end":229.03,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.1284097284078598},{"word":"better","start":229.03,"end":229.04778,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.07055693864822388},{"word":"english","start":229.04778,"end":229.06555,"confidence":0.7125244,"punctuated_word":"English,","sentiment":"neutral","sentiment_score":-0.10098984837532043},{"word":"or","start":229.06555,"end":229.08333,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06829307973384857},{"word":"do","start":229.08333,"end":229.1011,"confidence":0.81933594,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0798138752579689},{"word":"i","start":229.1011,"end":229.1189,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1061045378446579},{"word":"just","start":229.1189,"end":229.13667,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0930965170264244},{"word":"have","start":229.13667,"end":229.15445,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1260385662317276},{"word":"to","start":229.15445,"end":229.17223,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09395578503608704},{"word":"ring","start":229.17223,"end":229.19,"confidence":0.9970703,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.11837955564260484},{"word":"the","start":229.19,"end":229.69,"confidence":0.94140625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12575656175613403},{"word":"in","start":249.885,"end":250.125,"confidence":0.63134766,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.012244435027241709},{"word":"the","start":250.125,"end":250.28499,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004661917686462402},{"word":"phone","start":250.28499,"end":250.605,"confidence":0.9902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.007559662684798241},{"word":"the","start":250.765,"end":251.00499,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00438743457198143},{"word":"sim","start":251.00499,"end":251.325,"confidence":0.90283203,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.004889616742730141},{"word":"card","start":251.325,"end":251.565,"confidence":0.69091797,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":-0.002779116854071617},{"word":"but","start":251.565,"end":251.805,"confidence":0.9086914,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.012833303771913052},{"word":"the","start":251.805,"end":251.965,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0185539610683918},{"word":"sim","start":251.965,"end":252.205,"confidence":0.9980469,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.011176344007253649},{"word":"card","start":252.205,"end":252.44499,"confidence":0.99316406,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.006641821935772896},{"word":"was","start":252.44499,"end":252.605,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.019097162410616875},{"word":"registered","start":252.605,"end":253.08499,"confidence":0.99902344,"punctuated_word":"registered","sentiment":"neutral","sentiment_score":-0.00787448137998581},{"word":"in","start":253.08499,"end":253.245,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.009724713861942291},{"word":"his","start":253.245,"end":253.485,"confidence":0.99902344,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.036763742566108704},{"word":"late","start":253.485,"end":253.805,"confidence":0.9980469,"punctuated_word":"late","sentiment":"neutral","sentiment_score":-0.0308215469121933},{"word":"father's","start":253.805,"end":254.205,"confidence":0.9995117,"punctuated_word":"father's","sentiment":"neutral","sentiment_score":-0.02414463460445404},{"word":"name","start":254.205,"end":254.705,"confidence":0.8688965,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":-0.028811553493142128},{"word":"but","start":255.00499,"end":255.325,"confidence":0.9819336,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.01640595681965351},{"word":"the","start":255.325,"end":255.825,"confidence":0.6484375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.023456983268260956},{"word":"the","start":256.86,"end":257.1,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01794234663248062},{"word":"the","start":257.1,"end":257.58,"confidence":0.7963867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03561000898480415},{"word":"sim","start":257.58,"end":257.9,"confidence":0.8647461,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":0.011391468346118929},{"word":"card","start":257.9,"end":258.13998,"confidence":0.99121094,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.013697337359189987},{"word":"has","start":258.13998,"end":258.3,"confidence":0.80126953,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.036922942847013474},{"word":"been","start":258.3,"end":258.54,"confidence":0.99121094,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.03057742863893509},{"word":"number","start":258.86,"end":259.34,"confidence":0.88671875,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.02709958702325821},{"word":"has","start":259.34,"end":259.58,"confidence":0.95166016,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.03608820587396622},{"word":"been","start":259.58,"end":259.82,"confidence":0.99609375,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.05579802766442299},{"word":"transferred","start":259.82,"end":260.3,"confidence":1.0,"punctuated_word":"transferred","sentiment":"neutral","sentiment_score":0.030715592205524445},{"word":"into","start":260.3,"end":260.62,"confidence":0.9863281,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.025434352457523342},{"word":"his","start":260.62,"end":260.78,"confidence":1.0,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.0007832758128643036},{"word":"name","start":260.78,"end":261.02,"confidence":0.8527832,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.0012428294867277143},{"word":"but","start":261.02,"end":261.26,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.00934288650751114},{"word":"what","start":261.26,"end":261.41998,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.056867241859436035},{"word":"they","start":261.41998,"end":261.58,"confidence":0.9970703,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.05651361867785454},{"word":"didn't","start":261.58,"end":261.82,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.06599680334329605},{"word":"do","start":261.82,"end":261.97998,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.07799039781093597},{"word":"was","start":261.97998,"end":262.3,"confidence":0.7998047,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.09651460498571396},{"word":"transfer","start":262.3,"end":262.8,"confidence":0.99902344,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.05978675186634064},{"word":"the","start":263.18,"end":263.5,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.095332071185112},{"word":"funds","start":263.5,"end":264.0,"confidence":0.99365234,"punctuated_word":"funds.","sentiment":"neutral","sentiment_score":-0.06424654275178909},{"word":"would","start":268.69998,"end":268.94,"confidence":0.9633789,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.07355740666389465},{"word":"it","start":268.94,"end":269.44,"confidence":0.9650879,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.0661144033074379},{"word":"yeah","start":273.975,"end":274.475,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04278482496738434},{"word":"even","start":282.695,"end":282.935,"confidence":0.97509766,"punctuated_word":"Even","sentiment":"neutral","sentiment_score":0.0086003877222538},{"word":"if","start":282.935,"end":283.095,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.012259861454367638},{"word":"it","start":283.095,"end":283.255,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.019414745271205906},{"word":"was","start":283.255,"end":283.41498,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.03267945349216461},{"word":"put","start":283.41498,"end":283.735,"confidence":0.9604492,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.02758254110813141},{"word":"in","start":283.735,"end":284.13498,"confidence":0.9489746,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":-0.051995061337947845},{"word":"like","start":284.13498,"end":284.615,"confidence":0.99365234,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.039708081632852554},{"word":"the","start":284.615,"end":285.01498,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02716284431517124},{"word":"other","start":285.01498,"end":285.335,"confidence":0.99609375,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.04062971472740173},{"word":"person's","start":285.335,"end":285.72,"confidence":0.98413086,"punctuated_word":"person's","sentiment":"neutral","sentiment_score":-0.02379241958260536},{"word":"name","start":285.88,"end":286.04,"confidence":0.81762695,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.04243021458387375},{"word":"wouldn't","start":286.04,"end":286.44,"confidence":0.9863281,"punctuated_word":"wouldn't","sentiment":"neutral","sentiment_score":-0.03491002693772316},{"word":"wouldn't","start":286.44,"end":286.76,"confidence":0.9980469,"punctuated_word":"wouldn't","sentiment":"neutral","sentiment_score":-0.04714197665452957},{"word":"wouldn't","start":286.76,"end":287.24,"confidence":0.9951172,"punctuated_word":"wouldn't","sentiment":"neutral","sentiment_score":-0.05602039396762848},{"word":"it","start":287.24,"end":287.4,"confidence":0.7788086,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0822942927479744},{"word":"have","start":287.4,"end":287.56,"confidence":0.9902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13224638998508453},{"word":"to","start":287.56,"end":287.72,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1482364982366562},{"word":"be","start":287.72,"end":287.88,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1301129162311554},{"word":"claimed","start":287.88,"end":288.28,"confidence":0.9980469,"punctuated_word":"claimed","sentiment":"neutral","sentiment_score":-0.11194635927677156},{"word":"if","start":288.28,"end":288.52,"confidence":0.98095703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1475672423839569},{"word":"the","start":288.52,"end":288.68,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11316509544849396},{"word":"person","start":288.68,"end":289.0,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.1370646208524704},{"word":"died","start":289.0,"end":289.5,"confidence":0.70202637,"punctuated_word":"died?","sentiment":"neutral","sentiment_score":-0.121135912835598},{"word":"or","start":290.04,"end":290.2,"confidence":0.58935547,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.06039494276046753},{"word":"the","start":290.2,"end":290.36002,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0592384859919548},{"word":"person","start":290.36002,"end":290.76,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.09072966128587724},{"word":"was","start":290.76,"end":290.92,"confidence":0.9526367,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.29708409309387207},{"word":"dead","start":290.92,"end":291.42,"confidence":0.77734375,"punctuated_word":"dead?","sentiment":"neutral","sentiment_score":-0.3275730013847351},{"word":"yeah","start":296.6,"end":296.92,"confidence":0.9199219,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04657717794179917},{"word":"yeah","start":296.92,"end":297.42,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03541284799575806},{"word":"yeah","start":301.565,"end":301.965,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.047455936670303345},{"word":"until","start":301.965,"end":302.285,"confidence":0.68847656,"punctuated_word":"Until","sentiment":"neutral","sentiment_score":-0.07452154159545898},{"word":"my","start":302.285,"end":302.525,"confidence":0.625,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.06623231619596481},{"word":"mobile","start":302.525,"end":302.845,"confidence":0.5048828,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.04482442140579224},{"word":"money","start":302.845,"end":303.245,"confidence":0.8388672,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.048354554921388626},{"word":"is","start":303.245,"end":303.405,"confidence":0.7314453,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07695385813713074},{"word":"sim","start":303.405,"end":303.645,"confidence":0.67089844,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.055234190076589584},{"word":"card","start":303.645,"end":303.965,"confidence":0.9975586,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":-0.04529913514852524},{"word":"yeah","start":303.965,"end":304.465,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.002547256648540497},{"word":"yeah","start":310.925,"end":311.425,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011176861822605131},{"word":"yeah","start":319.86,"end":320.36,"confidence":0.984375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.15641438961029053},{"word":"yeah","start":330.695,"end":331.195,"confidence":0.8642578,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11700748652219772},{"word":"okay","start":341.655,"end":342.15,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02989378571510315},{"word":"okay","start":347.99,"end":348.38998,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01476418599486351},{"word":"so","start":348.38998,"end":348.63,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.029356585815548897},{"word":"then","start":348.63,"end":348.87,"confidence":0.99609375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.016981223598122597},{"word":"it","start":348.87,"end":349.03,"confidence":0.97802734,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0786452367901802},{"word":"looks","start":349.03,"end":349.27,"confidence":1.0,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":-0.08534040302038193},{"word":"like","start":349.27,"end":349.77,"confidence":0.9921875,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.08875134587287903},{"word":"it","start":350.07,"end":350.15,"confidence":0.9267578,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1058737337589264},{"word":"it","start":350.15,"end":350.31,"confidence":0.86621094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1100085973739624},{"word":"might","start":350.31,"end":350.55,"confidence":0.99902344,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.12197253853082655},{"word":"have","start":350.55,"end":350.71,"confidence":0.8457031,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10832396894693376},{"word":"been","start":350.71,"end":351.03,"confidence":0.9980469,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.13893993198871613},{"word":"somebody","start":351.03,"end":351.50998,"confidence":0.9980469,"punctuated_word":"somebody","sentiment":"neutral","sentiment_score":-0.15796151757240295},{"word":"alright","start":351.59,"end":352.07,"confidence":0.97924805,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.09955638647079468},{"word":"if","start":352.07,"end":352.47,"confidence":0.99609375,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.18272382020950317},{"word":"if","start":352.47,"end":352.63,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.20101484656333923},{"word":"he's","start":352.63,"end":352.78998,"confidence":0.939209,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.23287662863731384},{"word":"telling","start":352.78998,"end":353.11,"confidence":0.99609375,"punctuated_word":"telling","sentiment":"neutral","sentiment_score":-0.2746445834636688},{"word":"me","start":353.11,"end":353.27,"confidence":0.99609375,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.23325249552726743},{"word":"the","start":353.27,"end":353.43,"confidence":0.9589844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2039673626422882},{"word":"truth","start":353.43,"end":353.66998,"confidence":0.99121094,"punctuated_word":"truth","sentiment":"neutral","sentiment_score":-0.2202584594488144},{"word":"and","start":353.66998,"end":353.83,"confidence":0.89208984,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17072443664073944},{"word":"the","start":353.83,"end":353.99,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20625020563602448},{"word":"money","start":353.99,"end":354.31,"confidence":0.99902344,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.24026232957839969},{"word":"is","start":354.31,"end":354.38998,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2707340121269226},{"word":"not","start":354.38998,"end":354.63,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2410874217748642},{"word":"there","start":354.63,"end":354.87,"confidence":0.97387695,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.2702944874763489},{"word":"then","start":354.87,"end":355.03,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.26912087202072144},{"word":"it","start":355.03,"end":355.11,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2891097366809845},{"word":"means","start":355.11,"end":355.43,"confidence":0.99902344,"punctuated_word":"means","sentiment":"neutral","sentiment_score":-0.2889166474342346},{"word":"that","start":355.43,"end":355.83,"confidence":0.97998047,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2502894401550293},{"word":"somebody","start":355.83,"end":356.15,"confidence":0.765625,"punctuated_word":"somebody,","sentiment":"neutral","sentiment_score":-0.3229225277900696},{"word":"when","start":356.15,"end":356.38998,"confidence":0.99902344,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.3234867751598358},{"word":"they've","start":356.38998,"end":356.63,"confidence":0.85253906,"punctuated_word":"they've","sentiment":"neutral","sentiment_score":-0.25815659761428833},{"word":"transferred","start":356.63,"end":357.13,"confidence":0.9980469,"punctuated_word":"transferred","sentiment":"neutral","sentiment_score":-0.22725678980350497},{"word":"the","start":357.50998,"end":357.59,"confidence":0.4741211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.28799885511398315},{"word":"card","start":357.59,"end":358.09,"confidence":0.9604492,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.26618877053260803},{"word":"across","start":358.205,"end":358.365,"confidence":0.8769531,"punctuated_word":"across","sentiment":"neutral","sentiment_score":-0.24822327494621277},{"word":"has","start":358.365,"end":358.605,"confidence":0.72558594,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.2784827947616577},{"word":"taken","start":358.605,"end":358.725,"confidence":0.9970703,"punctuated_word":"taken","sentiment":"neutral","sentiment_score":-0.32852962613105774},{"word":"the","start":358.725,"end":358.845,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.27089062333106995},{"word":"money","start":358.845,"end":359.345,"confidence":1.0,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.2851133346557617},{"word":"out","start":359.405,"end":359.905,"confidence":0.8239746,"punctuated_word":"out.","sentiment":"negative","sentiment_score":-0.5350198149681091},{"word":"can't","start":360.525,"end":360.845,"confidence":0.9265137,"punctuated_word":"Can't","sentiment":"neutral","sentiment_score":-0.18852035701274872},{"word":"they","start":360.845,"end":361.245,"confidence":0.99658203,"punctuated_word":"they?","sentiment":"neutral","sentiment_score":-0.18898934125900269},{"word":"not","start":361.245,"end":361.405,"confidence":1.0,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.214247465133667},{"word":"even","start":361.405,"end":361.645,"confidence":1.0,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.25225985050201416},{"word":"the","start":361.645,"end":361.885,"confidence":0.97265625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2778705954551697},{"word":"airtel","start":361.885,"end":362.285,"confidence":0.9902344,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.2468293458223343},{"word":"people","start":362.285,"end":362.785,"confidence":0.970459,"punctuated_word":"people?","sentiment":"neutral","sentiment_score":-0.2340550720691681},{"word":"okay","start":363.805,"end":364.305,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0879063606262207},{"word":"yep","start":369.245,"end":369.745,"confidence":0.8815918,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.008024413138628006},{"word":"they","start":379.03,"end":379.27,"confidence":0.95947266,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.07772697508335114},{"word":"did","start":379.27,"end":379.75,"confidence":0.99609375,"punctuated_word":"did.","sentiment":"neutral","sentiment_score":-0.10576548427343369},{"word":"they","start":379.75,"end":379.99,"confidence":0.9980469,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.12271677702665328},{"word":"blocked","start":379.99,"end":380.31,"confidence":0.9980469,"punctuated_word":"blocked","sentiment":"neutral","sentiment_score":-0.09777455031871796},{"word":"it","start":380.31,"end":380.62997,"confidence":0.90527344,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.116953082382679},{"word":"the","start":380.62997,"end":381.12997,"confidence":0.4741211,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.09239828586578368},{"word":"right","start":383.27,"end":383.75,"confidence":0.9970703,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":-0.013950478285551071},{"word":"okay","start":383.75,"end":384.25,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.002511199563741684},{"word":"alright","start":384.31,"end":384.81,"confidence":0.99853516,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02267690002918243},{"word":"okay","start":400.165,"end":400.665,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04216546565294266},{"word":"alright","start":400.805,"end":401.305,"confidence":0.9980469,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.10033974051475524},{"word":"different","start":417.275,"end":417.675,"confidence":0.7651367,"punctuated_word":"Different","sentiment":"neutral","sentiment_score":-0.197266548871994},{"word":"story","start":417.675,"end":418.175,"confidence":0.9663086,"punctuated_word":"story.","sentiment":"neutral","sentiment_score":-0.13871154189109802},{"word":"yeah","start":418.235,"end":418.715,"confidence":0.8000488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06523493677377701},{"word":"okay","start":418.715,"end":419.215,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05624198913574219},{"word":"yep","start":423.435,"end":423.935,"confidence":0.90356445,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.04425272345542908},{"word":"uh-huh","start":428.28,"end":428.78,"confidence":0.91328126,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.09416135400533676},{"word":"okay","start":429.08,"end":429.58,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06557047367095947},{"word":"okay","start":437.48,"end":437.98,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.011009585112333298},{"word":"alright","start":438.04,"end":438.52,"confidence":0.9995117,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0128646744415164},{"word":"i'll","start":438.52,"end":438.68,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.004862566944211721},{"word":"give","start":438.68,"end":438.91998,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.009780533611774445},{"word":"him","start":438.91998,"end":439.08,"confidence":0.9790039,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.020934119820594788},{"word":"a","start":439.08,"end":439.16,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.004288870841264725},{"word":"call","start":439.16,"end":439.48,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.02674873173236847},{"word":"when","start":439.48,"end":439.63998,"confidence":0.99316406,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.029790818691253666},{"word":"he","start":439.63998,"end":439.8,"confidence":1.0,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.02996104769408703},{"word":"wakes","start":439.8,"end":440.12,"confidence":1.0,"punctuated_word":"wakes","sentiment":"neutral","sentiment_score":-0.027847731485962868},{"word":"up","start":440.12,"end":440.62,"confidence":1.0,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.014513129368424416},{"word":"yeah","start":440.68,"end":441.18,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11346430331468582},{"word":"thank","start":441.56,"end":441.8,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5687969923019409},{"word":"you","start":441.8,"end":441.96,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6015042066574097},{"word":"for","start":441.96,"end":442.12,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6501190662384033},{"word":"your","start":442.12,"end":442.28,"confidence":0.99902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5474451780319214},{"word":"help","start":442.28,"end":442.78,"confidence":1.0,"punctuated_word":"help.","sentiment":"positive","sentiment_score":0.4058639407157898},{"word":"okay","start":443.47495,"end":443.97495,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.502659261226654},{"word":"bye","start":444.93744,"end":445.43744,"confidence":0.9980469,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.4360824525356293}],"paragraphs":{"transcript":"\nYes. I just wanna give you help. We we've got a a case in on my son's phone number. I've been transferring money to him in Uganda, my sponsor son. And the money's not there on his account, and they keep telling me someone in Uganda keeps telling me to to get a statement, which is not possible.\n\nSo I'm just wondering if you can look into this and and help me. It's a Ugandan number, and we do have a they give they've given us a a case number with with a hash in front of it. Are you able to access that? Or yep. So my sponsor son's in Uganda, and for the last four years, I've been transferring money through Remedy and World Remit to him on on a number.\n\nNow it was the number we I've just found out was a registered number in his late father's name. So he got his father's SIM card. Yeah. With Airtel money. Yes.\n\nI know. I understand that. Right. Okay. Alright.\n\nSo how do I get to speak to somebody that I don't know if you've ever dealt with somebody in Uganda, but they just they cares. What do you mean how was I doing it? Doing what? The same I've always been transferring it through through a mobile money provider onto his phone. Well, the the card was in his father's name and he was using it and he didn't tell me that and I kept transferring money.\n\nAnd then all of a sudden, Airtel and Uganda has looked at his account and they've frozen it because, obviously, the man's dead and there's money going in and out of the account. So they've frozen his account. And then two days after freezing it, I've transferred about probably 1,200 Australia onto his account. Then he's gone through the process like we do here and and, like, got the death certificate and the letter from the courts and everything saying that he was the rightful heir. They've transferred the line from his father's name into his name, same phone number.\n\nBut what they didn't do was transfer the money that was sitting on there that they I transfer and I'd locked his account onto the new number. And I keep sending them things and sending them the death certificates and the claim form for and asking them to have a look at the previous account holders. 24, and he's having the same problem over there. Well, he's done that. He's done that, and the people in in Bali are telling him that the money is not there.\n\nBut I know the money is there, and we've got the receipts to say it is there. But unless somebody's taken it out of his account, fortunately, from the office in in Bali, and they're saying yeah. Yeah. Yeah. Yeah.\n\nSo is there a is do you do I just is there a contract number over there where people speak better English, or do I just have to ring the In the phone the SIM card, but the SIM card was registered in his late father's name. But the the the SIM card has been number has been transferred into his name, but what they didn't do was transfer the funds. Would it? Yeah. Even if it was put in, like, the other person's name, wouldn't wouldn't wouldn't it have to be claimed if the person died?\n\nOr the person was dead? Yeah. Yeah. Yeah. Until my mobile money is SIM card.\n\nYeah. Yeah. Yeah. Yeah. Okay.\n\nOkay. So then it looks like it it might have been somebody alright. If if he's telling me the truth and the money is not there, then it means that somebody, when they've transferred the card across has taken the money out. Can't they? Not even the Airtel people?\n\nOkay. Yep. They did. They blocked it. The right.\n\nOkay. Alright. Okay. Alright. Different story.\n\nYeah. Okay. Yep. Uh-huh. Okay.\n\nOkay. Alright. I'll give him a call when he wakes up. Yeah. Thank you for your help.\n\nOkay. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.56,"end":2.8799999,"sentiment":"positive","sentiment_score":0.5483815670013428},{"text":"I just wanna give you help.","start":2.8799999,"end":3.84,"sentiment":"positive","sentiment_score":0.38545111815134686},{"text":"We we've got a a case in on my son's phone number.","start":3.84,"end":8.32,"sentiment":"neutral","sentiment_score":-0.02152664711078008},{"text":"I've been transferring money to him in Uganda, my sponsor son.","start":8.32,"end":11.94,"sentiment":"neutral","sentiment_score":-0.07665899599140341},{"text":"And the money's not there on his account, and they keep telling me someone in Uganda keeps telling me to to get a statement, which is not possible.","start":13.005,"end":21.505001,"sentiment":"negative","sentiment_score":-0.3530310589287962}],"sentiment":"neutral","sentiment_score":-0.1400922430229598,"num_words":58,"start":2.56,"end":21.505001},{"sentences":[{"text":"So I'm just wondering if you can look into this and and help me.","start":21.564999,"end":31.21,"sentiment":"neutral","sentiment_score":-0.09153290106249708},{"text":"It's a Ugandan number, and we do have a they give they've given us a a case number with with a hash in front of it.","start":31.21,"end":39.37,"sentiment":"neutral","sentiment_score":-0.02981307550978202},{"text":"Are you able to access that?","start":39.37,"end":40.809998,"sentiment":"neutral","sentiment_score":-0.03208688677599033},{"text":"Or yep.","start":40.809998,"end":48.515,"sentiment":"neutral","sentiment_score":-0.0395546555519104},{"text":"So my sponsor son's in Uganda, and for the last four years, I've been transferring money through Remedy and World Remit to him on on a number.","start":48.515,"end":57.254997,"sentiment":"neutral","sentiment_score":-0.024775422868077403}],"sentiment":"neutral","sentiment_score":-0.03996223503102859,"num_words":75,"start":21.564999,"end":57.254997},{"sentences":[{"text":"Now it was the number we I've just found out was a registered number in his late father's name.","start":57.555,"end":64.22,"sentiment":"neutral","sentiment_score":-0.03529955829052549},{"text":"So he got his father's SIM card.","start":64.22,"end":66.64,"sentiment":"neutral","sentiment_score":-0.030835034857903208},{"text":"Yeah.","start":70.22,"end":70.54,"sentiment":"neutral","sentiment_score":-0.016015049070119858},{"text":"With Airtel money.","start":70.54,"end":71.76,"sentiment":"neutral","sentiment_score":-0.02137188861767451},{"text":"Yes.","start":78.675,"end":79.175,"sentiment":"neutral","sentiment_score":-0.006691268645226955}],"sentiment":"neutral","sentiment_score":-0.031398672099796035,"num_words":31,"start":57.555,"end":79.175},{"sentences":[{"text":"I know.","start":81.635,"end":82.035,"sentiment":"neutral","sentiment_score":-0.06850899010896683},{"text":"I understand that.","start":82.035,"end":83.175,"sentiment":"neutral","sentiment_score":-0.11752971261739731},{"text":"Right.","start":84.835,"end":85.155,"sentiment":"neutral","sentiment_score":-0.056470226496458054},{"text":"Okay.","start":85.155,"end":85.655,"sentiment":"neutral","sentiment_score":-0.05086755007505417},{"text":"Alright.","start":86.195,"end":86.695,"sentiment":"neutral","sentiment_score":-0.08495201915502548}],"sentiment":"neutral","sentiment_score":-0.08523711422458291,"num_words":8,"start":81.635,"end":86.695},{"sentences":[{"text":"So how do I get to speak to somebody that I don't know if you've ever dealt with somebody in Uganda, but they just they cares.","start":88.49,"end":94.59,"sentiment":"neutral","sentiment_score":-0.1194209808913561},{"text":"What do you mean how was I doing it?","start":103.524994,"end":105.045,"sentiment":"neutral","sentiment_score":-0.07633239237798585},{"text":"Doing what?","start":105.045,"end":105.865,"sentiment":"neutral","sentiment_score":-0.04797638952732086},{"text":"The same I've always been transferring it through through a mobile money provider onto his phone.","start":109.204994,"end":115.625,"sentiment":"neutral","sentiment_score":-0.16980348015204072},{"text":"Well, the the card was in his father's name and he was using it and he didn't tell me that and I kept transferring money.","start":119.340004,"end":125.740005,"sentiment":"neutral","sentiment_score":-0.31133028149604797}],"sentiment":"neutral","sentiment_score":-0.18446157094186696,"num_words":78,"start":88.49,"end":125.740005},{"sentences":[{"text":"And then all of a sudden, Airtel and Uganda has looked at his account and they've frozen it because, obviously, the man's dead and there's money going in and out of the account.","start":125.740005,"end":135.695,"sentiment":"negative","sentiment_score":-0.4643662887992281},{"text":"So they've frozen his account.","start":135.695,"end":137.155,"sentiment":"negative","sentiment_score":-0.36876360774040223},{"text":"And then two days after freezing it, I've transferred about probably 1,200 Australia onto his account.","start":137.21501,"end":143.07501,"sentiment":"neutral","sentiment_score":-0.1677837334573269},{"text":"Then he's gone through the process like we do here and and, like, got the death certificate and the letter from the courts and everything saying that he was the rightful heir.","start":143.68,"end":151.94,"sentiment":"neutral","sentiment_score":-0.2744592144154012},{"text":"They've transferred the line from his father's name into his name, same phone number.","start":152.31999,"end":158.74,"sentiment":"neutral","sentiment_score":-0.12140571246189731}],"sentiment":"neutral","sentiment_score":-0.3033482014015317,"num_words":100,"start":125.740005,"end":158.74},{"sentences":[{"text":"But what they didn't do was transfer the money that was sitting on there that they I transfer and I'd locked his account onto the new number.","start":159.13501,"end":167.875,"sentiment":"negative","sentiment_score":-0.34159304367171395},{"text":"And I keep sending them things and sending them the death certificates and the claim form for and asking them to have a look at the previous account holders.","start":168.175,"end":177.49,"sentiment":"negative","sentiment_score":-0.41805525997589377},{"text":"24, and he's having the same problem over there.","start":180.11,"end":183.01,"sentiment":"neutral","sentiment_score":-0.09891488817003039},{"text":"Well, he's done that.","start":188.795,"end":189.675,"sentiment":"neutral","sentiment_score":-0.14256970584392548},{"text":"He's done that, and the people in in Bali are telling him that the money is not there.","start":189.675,"end":194.075,"sentiment":"neutral","sentiment_score":-0.3030564222070906}],"sentiment":"neutral","sentiment_score":-0.3248522199433425,"num_words":87,"start":159.13501,"end":194.075},{"sentences":[{"text":"But I know the money is there, and we've got the receipts to say it is there.","start":194.075,"end":198.815,"sentiment":"neutral","sentiment_score":-0.1896157922113643},{"text":"But unless somebody's taken it out of his account, fortunately, from the office in in Bali, and they're saying yeah.","start":199.83,"end":214.09,"sentiment":"neutral","sentiment_score":-0.22695920318365098},{"text":"Yeah.","start":215.39499,"end":215.89499,"sentiment":"neutral","sentiment_score":-0.07907415926456451},{"text":"Yeah.","start":221.875,"end":222.375,"sentiment":"neutral","sentiment_score":-0.06231832131743431},{"text":"Yeah.","start":222.435,"end":222.915,"sentiment":"neutral","sentiment_score":-0.04672066494822502}],"sentiment":"neutral","sentiment_score":-0.1987691419199109,"num_words":40,"start":194.075,"end":222.915},{"sentences":[{"text":"So is there a is do you do I just is there a contract number over there where people speak better English, or do I just have to ring the In the phone the SIM card, but the SIM card was registered in his late father's name.","start":222.915,"end":254.705,"sentiment":"neutral","sentiment_score":-0.057709380607814234},{"text":"But the the the SIM card has been number has been transferred into his name, but what they didn't do was transfer the funds.","start":255.00499,"end":264.0,"sentiment":"neutral","sentiment_score":-0.012568171446522078},{"text":"Would it?","start":268.69998,"end":269.44,"sentiment":"neutral","sentiment_score":0.06983590498566628},{"text":"Yeah.","start":273.975,"end":274.475,"sentiment":"neutral","sentiment_score":0.04278482496738434},{"text":"Even if it was put in, like, the other person's name, wouldn't wouldn't wouldn't it have to be claimed if the person died?","start":282.695,"end":289.5,"sentiment":"neutral","sentiment_score":-0.06829983805832655}],"sentiment":"neutral","sentiment_score":-0.04538573859470714,"num_words":97,"start":222.915,"end":289.5},{"sentences":[{"text":"Or the person was dead?","start":290.04,"end":291.42,"sentiment":"neutral","sentiment_score":-0.16700403690338134},{"text":"Yeah.","start":296.6,"end":296.92,"sentiment":"neutral","sentiment_score":-0.04657717794179917},{"text":"Yeah.","start":296.92,"end":297.42,"sentiment":"neutral","sentiment_score":-0.03541284799575806},{"text":"Yeah.","start":301.565,"end":301.965,"sentiment":"neutral","sentiment_score":-0.047455936670303345},{"text":"Until my mobile money is SIM card.","start":301.965,"end":303.965,"sentiment":"neutral","sentiment_score":-0.05877428821155003}],"sentiment":"neutral","sentiment_score":-0.09172574430704117,"num_words":15,"start":290.04,"end":303.965},{"sentences":[{"text":"Yeah.","start":303.965,"end":304.465,"sentiment":"neutral","sentiment_score":-0.002547256648540497},{"text":"Yeah.","start":310.925,"end":311.425,"sentiment":"neutral","sentiment_score":0.011176861822605131},{"text":"Yeah.","start":319.86,"end":320.36,"sentiment":"neutral","sentiment_score":-0.15641438961029053},{"text":"Yeah.","start":330.695,"end":331.195,"sentiment":"neutral","sentiment_score":0.11700748652219772},{"text":"Okay.","start":341.655,"end":342.15,"sentiment":"neutral","sentiment_score":0.02989378571510315}],"sentiment":"neutral","sentiment_score":-0.00017670243978500365,"num_words":5,"start":303.965,"end":342.15},{"sentences":[{"text":"Okay.","start":347.99,"end":348.38998,"sentiment":"neutral","sentiment_score":-0.01476418599486351},{"text":"So then it looks like it it might have been somebody alright.","start":348.38998,"end":352.07,"sentiment":"neutral","sentiment_score":-0.0951426224783063},{"text":"If if he's telling me the truth and the money is not there, then it means that somebody, when they've transferred the card across has taken the money out.","start":352.07,"end":359.905,"sentiment":"neutral","sentiment_score":-0.2647516403732629},{"text":"Can't they?","start":360.525,"end":361.245,"sentiment":"neutral","sentiment_score":-0.1887548491358757},{"text":"Not even the Airtel people?","start":361.245,"end":362.785,"sentiment":"neutral","sentiment_score":-0.24505246579647064}],"sentiment":"neutral","sentiment_score":-0.21300092354720954,"num_words":49,"start":347.99,"end":362.785},{"sentences":[{"text":"Okay.","start":363.805,"end":364.305,"sentiment":"neutral","sentiment_score":-0.0879063606262207},{"text":"Yep.","start":369.245,"end":369.745,"sentiment":"neutral","sentiment_score":-0.008024413138628006},{"text":"They did.","start":379.03,"end":379.75,"sentiment":"neutral","sentiment_score":-0.09174622967839241},{"text":"They blocked it.","start":379.75,"end":380.62997,"sentiment":"neutral","sentiment_score":-0.11248146990935008},{"text":"The right.","start":380.62997,"end":383.75,"sentiment":"neutral","sentiment_score":-0.053174382075667374}],"sentiment":"neutral","sentiment_score":-0.08035737855566873,"num_words":9,"start":363.805,"end":383.75},{"sentences":[{"text":"Okay.","start":383.75,"end":384.25,"sentiment":"neutral","sentiment_score":-0.002511199563741684},{"text":"Alright.","start":384.31,"end":384.81,"sentiment":"neutral","sentiment_score":0.02267690002918243},{"text":"Okay.","start":400.165,"end":400.665,"sentiment":"neutral","sentiment_score":-0.04216546565294266},{"text":"Alright.","start":400.805,"end":401.305,"sentiment":"neutral","sentiment_score":-0.10033974051475524},{"text":"Different story.","start":417.275,"end":418.175,"sentiment":"neutral","sentiment_score":-0.16798904538154602}],"sentiment":"neutral","sentiment_score":-0.07638626607755819,"num_words":6,"start":383.75,"end":418.175},{"sentences":[{"text":"Yeah.","start":418.235,"end":418.715,"sentiment":"neutral","sentiment_score":-0.06523493677377701},{"text":"Okay.","start":418.715,"end":419.215,"sentiment":"neutral","sentiment_score":-0.05624198913574219},{"text":"Yep.","start":423.435,"end":423.935,"sentiment":"neutral","sentiment_score":-0.04425272345542908},{"text":"Uh-huh.","start":428.28,"end":428.78,"sentiment":"neutral","sentiment_score":-0.09416135400533676},{"text":"Okay.","start":429.08,"end":429.58,"sentiment":"neutral","sentiment_score":-0.06557047367095947}],"sentiment":"neutral","sentiment_score":-0.0650922954082489,"num_words":5,"start":418.235,"end":429.58},{"sentences":[{"text":"Okay.","start":437.48,"end":437.98,"sentiment":"neutral","sentiment_score":-0.011009585112333298},{"text":"Alright.","start":438.04,"end":438.52,"sentiment":"neutral","sentiment_score":0.0128646744415164},{"text":"I'll give him a call when he wakes up.","start":438.52,"end":440.62,"sentiment":"neutral","sentiment_score":-0.01671385273544325},{"text":"Yeah.","start":440.68,"end":441.18,"sentiment":"neutral","sentiment_score":0.11346430331468582},{"text":"Thank you for your help.","start":441.56,"end":442.78,"sentiment":"positive","sentiment_score":0.554745876789093}],"sentiment":"neutral","sentiment_score":0.16109553541002028,"num_words":17,"start":437.48,"end":442.78},{"sentences":[{"text":"Okay.","start":443.47495,"end":443.97495,"sentiment":"positive","sentiment_score":0.502659261226654},{"text":"Bye.","start":444.93744,"end":445.43744,"sentiment":"positive","sentiment_score":0.4360824525356293}],"sentiment":"positive","sentiment_score":0.46937085688114166,"num_words":2,"start":443.47495,"end":445.43744}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good\n\nChannel 1: Yes. I just wanna give you help.\n\nChannel 0: morning.\n\nChannel 1: We we've got a a case in on my son's\n\nChannel 0: AT\n\nChannel 1: phone number. I've been transferring money to him in Uganda, my sponsor\n\nChannel 0: Health.\n\nChannel 1: son. And the money's not there on his account, and they keep telling me someone in Uganda keeps telling me to to get a statement, which is not possible. So I'm just wondering if you can look into this and and help\n\nChannel 0: So what what what number are we talking about?\n\nChannel 1: me. It's a Ugandan number, and we do have a they give they've given us a a case number with with a hash in front of it. Are you able to access that? Or\n\nChannel 0: Uganda number. We don't okay. Let's start all over again. So your son's in Uganda. Right?\n\nChannel 1: yep. So my sponsor son's in Uganda, and for\n\nChannel 0: Yeah.\n\nChannel 1: the last four years, I've been transferring money through Remedy and World Remit to him on on a number. Now it was the number we I've just found out was a registered number in his late father's name. So he got his father's SIM card.\n\nChannel 0: Okay. So this this is regarding the SIM card. Is that right?\n\nChannel 1: Yeah. With Airtel money.\n\nChannel 0: Okay. Okay. Okay. So this is we're talking about Airtel Uganda. Right?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Well, this is Airtel Australia, which is\n\nChannel 1: I know.\n\nChannel 0: not the\n\nChannel 1: I\n\nChannel 0: same\n\nChannel 1: understand that.\n\nChannel 0: it's not the same company.\n\nChannel 1: Right. Okay.\n\nChannel 0: So I\n\nChannel 1: Alright.\n\nChannel 0: can't help you. Sorry about that.\n\nChannel 1: So how do I get to speak to somebody that I don't know if you've ever dealt with somebody in Uganda, but they just they\n\nChannel 0: No.\n\nChannel 1: cares.\n\nChannel 0: We don't. We don't. We don't because we don't know anybody in Uganda. It's a different company, different network. So how were you doing it before?\n\nChannel 1: What do you mean how was I doing it? Doing\n\nChannel 0: How were\n\nChannel 1: what?\n\nChannel 0: you transferring the money before that was getting to him?\n\nChannel 1: The same I've always been transferring it through through a mobile money provider onto his phone.\n\nChannel 0: And how come and what what's up? It's not it's not working now? Or\n\nChannel 1: Well, the the card was in his father's name and he was using it and he didn't tell me that and I kept transferring money. And then all of a sudden, Airtel and Uganda has looked at his account and they've frozen it because, obviously, the man's dead and there's money going in and out of the account. So they've frozen his account. And then\n\nChannel 0: So that's\n\nChannel 1: two days after freezing it, I've transferred about probably 1,200 Australia onto his account. Then he's gone through the process like we do here and and, like, got the death certificate and the letter from the courts and everything saying that he was the rightful heir. They've transferred the line from his father's name into his name, same phone number. But what they didn't do was transfer the money that was sitting on there that they I transfer and I'd locked his account onto the new number. And I keep sending them things and sending them the death certificates and the claim form for and asking them to have a look at the previous account holders.\n\nChannel 0: You're you're a sponsored son. How old is he?\n\nChannel 1: 24, and he's having\n\nChannel 0: What?\n\nChannel 1: the same problem over there.\n\nChannel 0: Yeah. Only he can resolve that over there, unfortunately. He's there, so he will need to find it's it's\n\nChannel 1: Well,\n\nChannel 0: the same\n\nChannel 1: he's\n\nChannel 0: thing\n\nChannel 1: done\n\nChannel 0: in\n\nChannel 1: that.\n\nChannel 0: in\n\nChannel 1: He's\n\nChannel 0: this\n\nChannel 1: done that,\n\nChannel 0: yeah.\n\nChannel 1: and the people in in Bali are telling him that the money is not there. But I know the money is there, and we've got the receipts to say it is there. But unless somebody's taken it out of his account, fortunately, from the office in in Bali,\n\nChannel 0: Yeah.\n\nChannel 1: and they're\n\nChannel 0: That could\n\nChannel 1: saying\n\nChannel 0: that could happen. There is a lot of fraudulent activities happening around the globe at the moment, especially here in Australia. I\n\nChannel 1: yeah.\n\nChannel 0: can tell you that firsthand\n\nChannel 1: Yeah.\n\nChannel 0: because being an Internet service provider, we're on the front line to see stuff like that happen.\n\nChannel 1: Yeah. Yeah. So is there a is do you do I just is there a contract number over there where people speak better English, or do I just have to ring the\n\nChannel 0: No. You're gonna have to ring up well, virtually, your your sponsor son, being at a legal age is the one that needs to do that over there from what I'm thinking. Otherwise, you're gonna have to ring up so you put the money into his\n\nChannel 1: In\n\nChannel 0: SIM\n\nChannel 1: the phone\n\nChannel 0: card,\n\nChannel 1: the SIM card, but the SIM card was registered in his late father's name.\n\nChannel 0: but that's\n\nChannel 1: But\n\nChannel 0: been\n\nChannel 1: the\n\nChannel 0: transferred to him now. Right?\n\nChannel 1: the the SIM card has been number has been transferred into his name, but what they didn't do was transfer the funds.\n\nChannel 0: Yeah. But if the funds were were put into that number, it should have just happened automatically.\n\nChannel 1: Would it?\n\nChannel 0: Well, it should have. So if I'm if I'm putting money into a SIM card,\n\nChannel 1: Yeah.\n\nChannel 0: alright, and I'm transferring that SIM card to somebody else, whatever whatever credit is that in that SIM card automatically goes with that SIM card.\n\nChannel 1: Even if it was put in, like, the other\n\nChannel 0: Yeah.\n\nChannel 1: person's\n\nChannel 0: Yeah. Whatever.\n\nChannel 1: name, wouldn't\n\nChannel 0: Yeah. Because\n\nChannel 1: wouldn't wouldn't\n\nChannel 0: the\n\nChannel 1: it\n\nChannel 0: credit\n\nChannel 1: have to be claimed if the person died? Or the\n\nChannel 0: no.\n\nChannel 1: person\n\nChannel 0: No. No.\n\nChannel 1: was dead?\n\nChannel 0: No. No. No. No. No.\n\nNo. No. No. No. No.\n\nNo. You're talking about if you're putting money into somebody else's account, a bank account, that's different.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: But you've transferred money directly to that SIM card, $1,200, whatever it was.\n\nChannel 1: Yeah. Until my mobile money is SIM card. Yeah.\n\nChannel 0: Yeah. So it's the same thing here here in Australia. So let's say I've got a SIM code that starts with 04,\n\nChannel 1: Yeah.\n\nChannel 0: and for some reason, my my friend and my cousin is helping me out. So look. I'll I'll put $600 there.\n\nChannel 1: Yeah.\n\nChannel 0: That person passes away. I've got the the here in Australia, works with the other the what do you call it? The not the death certificate, the will.\n\nChannel 1: Yeah.\n\nChannel 0: So the will has been authorized under my name, and I'll just get it all transferred. So whatever money has already been added to that card as a credit comes automatically with the card. So\n\nChannel 1: Okay.\n\nChannel 0: all we're doing is just transferring the title of that card from one name to another, so that shouldn't change.\n\nChannel 1: Okay. So then it\n\nChannel 0: Yeah.\n\nChannel 1: looks like it it might have been somebody alright. If if he's telling me the truth and the money is not there, then it means that somebody, when they've transferred the card across has taken the money\n\nChannel 0: No.\n\nChannel 1: out.\n\nChannel 0: They can't do that.\n\nChannel 1: Can't they? Not even the Airtel people?\n\nChannel 0: No. Because\n\nChannel 1: Okay.\n\nChannel 0: you you've transferred the money to that SIM card so he can make and receive calls. Right?\n\nChannel 1: Yep.\n\nChannel 0: Well, that's it. So that that money is automatically on that kid. And now unless Airtel from Uganda has blocked the card,\n\nChannel 1: They did. They\n\nChannel 0: well,\n\nChannel 1: blocked\n\nChannel 0: they\n\nChannel 1: it.\n\nChannel 0: need to\n\nChannel 1: The\n\nChannel 0: they just need to unblock that card, and that's it.\n\nChannel 1: right. Okay.\n\nChannel 0: So as soon\n\nChannel 1: Alright.\n\nChannel 0: as they unblock the card, he's able to receive and make money. So your sponsor son needs to ring them up and say, look, I'm the rightful owner of this card now. Here's a document that's been transferred under my name from my late father who just passed away, and that's it.\n\nChannel 1: Okay.\n\nChannel 0: They\n\nChannel 1: Alright.\n\nChannel 0: they don't have any right to lock it. You know? I mean, I don't know what the the laws are there in Uganda, but, you know, you can't use money from a car from a SIM card. If I transfer money to his debit card or credit card or his bank account, that's a completely different\n\nChannel 1: Different\n\nChannel 0: story altogether.\n\nChannel 1: story. Yeah. Okay.\n\nChannel 0: But if I'm if I'm activating a SIM card and I'm topping it up with\n\nChannel 1: Yep.\n\nChannel 0: with money, whether it's 1¢ or dollar or a 100 or a thousand dollars, whatever it is, that\n\nChannel 1: Uh-huh.\n\nChannel 0: that\n\nChannel 1: Okay.\n\nChannel 0: that money goes directly to that card, and that's it. So the the Uganda Airtel, whoever they are, need to just unlock that card.\n\nChannel 1: Okay. Alright.\n\nChannel 0: There there\n\nChannel 1: I'll give\n\nChannel 0: must be\n\nChannel 1: him\n\nChannel 0: some\n\nChannel 1: a call\n\nChannel 0: security\n\nChannel 1: when he\n\nChannel 0: procedures\n\nChannel 1: wakes up.\n\nChannel 0: there. Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Alright.\n\nChannel 1: Thank you for your help.\n\nChannel 0: You're most\n\nChannel 1: Okay.\n\nChannel 0: welcome.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good","start":0.0,"end":0.5,"sentiment":"positive","sentiment_score":0.515062153339386}],"sentiment":"positive","sentiment_score":0.515062153339386,"channel":0,"num_words":1,"start":0.0,"end":0.5},{"sentences":[{"text":"Yes.","start":2.56,"end":2.8799999,"sentiment":"positive","sentiment_score":0.5483815670013428},{"text":"I just wanna give you help.","start":2.8799999,"end":3.84,"sentiment":"positive","sentiment_score":0.38545111815134686}],"sentiment":"positive","sentiment_score":0.4087268965584891,"channel":1,"num_words":7,"start":2.56,"end":3.84},{"sentences":[{"text":"morning.","start":3.76875,"end":4.26875,"sentiment":"neutral","sentiment_score":0.02967005781829357}],"sentiment":"neutral","sentiment_score":0.02967005781829357,"channel":0,"num_words":1,"start":3.76875,"end":4.26875},{"sentences":[{"text":"We we've got a a case in on my son's","start":3.84,"end":7.8399997,"sentiment":"neutral","sentiment_score":-0.021424691006541253}],"sentiment":"neutral","sentiment_score":-0.021424691006541253,"channel":1,"num_words":10,"start":3.84,"end":7.8399997},{"sentences":[{"text":"AT","start":7.5375,"end":8.0375,"sentiment":"neutral","sentiment_score":-0.019538871943950653}],"sentiment":"neutral","sentiment_score":-0.019538871943950653,"channel":0,"num_words":1,"start":7.5375,"end":8.0375},{"sentences":[{"text":"phone number.","start":7.8399997,"end":8.32,"sentiment":"neutral","sentiment_score":-0.02203642763197422},{"text":"I've been transferring money to him in Uganda, my sponsor","start":8.32,"end":11.44,"sentiment":"neutral","sentiment_score":-0.07689210921525955}],"sentiment":"neutral","sentiment_score":-0.06774949561804533,"channel":1,"num_words":12,"start":7.8399997,"end":11.44},{"sentences":[{"text":"Health.","start":11.30625,"end":11.80625,"sentiment":"neutral","sentiment_score":-0.04875507205724716}],"sentiment":"neutral","sentiment_score":-0.04875507205724716,"channel":0,"num_words":1,"start":11.30625,"end":11.80625},{"sentences":[{"text":"son.","start":11.44,"end":11.94,"sentiment":"neutral","sentiment_score":-0.07432786375284195},{"text":"And the money's not there on his account, and they keep telling me someone in Uganda keeps telling me to to get a statement, which is not possible.","start":13.005,"end":21.505001,"sentiment":"negative","sentiment_score":-0.3530310589287962},{"text":"So I'm just wondering if you can look into this and and help","start":21.564999,"end":27.869999,"sentiment":"neutral","sentiment_score":-0.09645519606195964}],"sentiment":"neutral","sentiment_score":-0.26697893006106216,"channel":1,"num_words":42,"start":11.44,"end":27.869999},{"sentences":[{"text":"So what what what number are we talking about?","start":28.38,"end":30.88,"sentiment":"neutral","sentiment_score":-0.04850780053271188}],"sentiment":"neutral","sentiment_score":-0.04850780053271188,"channel":0,"num_words":9,"start":28.38,"end":30.88},{"sentences":[{"text":"me.","start":31.05,"end":31.21,"sentiment":"neutral","sentiment_score":-0.027543066069483757},{"text":"It's a Ugandan number, and we do have a they give they've given us a a case number with with a hash in front of it.","start":31.21,"end":39.37,"sentiment":"neutral","sentiment_score":-0.02981307550978202},{"text":"Are you able to access that?","start":39.37,"end":40.809998,"sentiment":"neutral","sentiment_score":-0.03208688677599033},{"text":"Or","start":40.809998,"end":41.309998,"sentiment":"neutral","sentiment_score":-0.06224094331264496}],"sentiment":"neutral","sentiment_score":-0.03110133215565892,"channel":1,"num_words":34,"start":31.05,"end":41.309998},{"sentences":[{"text":"Uganda number.","start":42.095,"end":43.055,"sentiment":"neutral","sentiment_score":-0.05464564636349678},{"text":"We don't okay.","start":43.055,"end":44.495,"sentiment":"negative","sentiment_score":-0.35892658432324726},{"text":"Let's start all over again.","start":44.495,"end":45.614998,"sentiment":"neutral","sentiment_score":-0.16382705569267272},{"text":"So your son's in Uganda.","start":45.614998,"end":47.795,"sentiment":"neutral","sentiment_score":-0.026034791395068167},{"text":"Right?","start":47.855,"end":48.355,"sentiment":"neutral","sentiment_score":-0.013932477682828903}],"sentiment":"neutral","sentiment_score":-0.1343320474261418,"channel":0,"num_words":16,"start":42.095,"end":48.355},{"sentences":[{"text":"yep.","start":48.114998,"end":48.515,"sentiment":"neutral","sentiment_score":-0.016868367791175842},{"text":"So my sponsor son's in Uganda, and for","start":48.515,"end":50.995,"sentiment":"neutral","sentiment_score":-0.009602586622349918}],"sentiment":"neutral","sentiment_score":-0.010409895641108355,"channel":1,"num_words":9,"start":48.114998,"end":50.995},{"sentences":[{"text":"Yeah.","start":50.895,"end":51.395,"sentiment":"neutral","sentiment_score":-0.015234000980854034}],"sentiment":"neutral","sentiment_score":-0.015234000980854034,"channel":0,"num_words":1,"start":50.895,"end":51.395},{"sentences":[{"text":"the last four years, I've been transferring money through Remedy and World Remit to him on on a number.","start":50.995,"end":57.254997,"sentiment":"neutral","sentiment_score":-0.031163985497857396},{"text":"Now it was the number we I've just found out was a registered number in his late father's name.","start":57.555,"end":64.22,"sentiment":"neutral","sentiment_score":-0.03529955829052549},{"text":"So he got his father's SIM card.","start":64.22,"end":66.64,"sentiment":"neutral","sentiment_score":-0.030835034857903208}],"sentiment":"neutral","sentiment_score":-0.03285894613299105,"channel":1,"num_words":45,"start":50.995,"end":66.64},{"sentences":[{"text":"Okay.","start":67.285,"end":67.525,"sentiment":"neutral","sentiment_score":-0.006952148862183094},{"text":"So this this is regarding the SIM card.","start":67.525,"end":69.445,"sentiment":"neutral","sentiment_score":-0.008092416101135314},{"text":"Is that right?","start":69.445,"end":70.265,"sentiment":"neutral","sentiment_score":-0.003401972663899263}],"sentiment":"neutral","sentiment_score":-0.006824782971913616,"channel":0,"num_words":12,"start":67.285,"end":70.265},{"sentences":[{"text":"Yeah.","start":70.22,"end":70.54,"sentiment":"neutral","sentiment_score":-0.016015049070119858},{"text":"With Airtel money.","start":70.54,"end":71.76,"sentiment":"neutral","sentiment_score":-0.02137188861767451}],"sentiment":"neutral","sentiment_score":-0.020032678730785847,"channel":1,"num_words":4,"start":70.22,"end":71.76},{"sentences":[{"text":"Okay.","start":72.245,"end":72.745,"sentiment":"neutral","sentiment_score":-0.01202930510044098},{"text":"Okay.","start":72.805,"end":73.125,"sentiment":"neutral","sentiment_score":-0.010514499619603155},{"text":"Okay.","start":73.125,"end":73.525,"sentiment":"neutral","sentiment_score":-0.010068983770906923},{"text":"So this is we're talking about Airtel Uganda.","start":73.525,"end":77.225,"sentiment":"neutral","sentiment_score":-0.010037357453256845},{"text":"Right?","start":77.445,"end":77.945,"sentiment":"neutral","sentiment_score":-0.010456247255206108}],"sentiment":"neutral","sentiment_score":-0.010280657947684327,"channel":0,"num_words":12,"start":72.245,"end":77.945},{"sentences":[{"text":"Yes.","start":78.675,"end":79.175,"sentiment":"neutral","sentiment_score":-0.006691268645226955}],"sentiment":"neutral","sentiment_score":-0.006691268645226955,"channel":1,"num_words":1,"start":78.675,"end":79.175},{"sentences":[{"text":"Okay.","start":79.490005,"end":79.73,"sentiment":"neutral","sentiment_score":-0.018812818452715874},{"text":"Well, this is Airtel Australia, which is","start":79.73,"end":81.73,"sentiment":"neutral","sentiment_score":-0.05584338999220303}],"sentiment":"neutral","sentiment_score":-0.05121456854976714,"channel":0,"num_words":8,"start":79.490005,"end":81.73},{"sentences":[{"text":"I know.","start":81.635,"end":82.035,"sentiment":"neutral","sentiment_score":-0.06850899010896683}],"sentiment":"neutral","sentiment_score":-0.06850899010896683,"channel":1,"num_words":2,"start":81.635,"end":82.035},{"sentences":[{"text":"not the","start":81.73,"end":82.130005,"sentiment":"neutral","sentiment_score":-0.11070246621966362}],"sentiment":"neutral","sentiment_score":-0.11070246621966362,"channel":0,"num_words":2,"start":81.73,"end":82.130005},{"sentences":[{"text":"I","start":82.035,"end":82.195,"sentiment":"neutral","sentiment_score":-0.10817721486091614}],"sentiment":"neutral","sentiment_score":-0.10817721486091614,"channel":1,"num_words":1,"start":82.035,"end":82.195},{"sentences":[{"text":"same","start":82.130005,"end":82.630005,"sentiment":"neutral","sentiment_score":-0.09260576963424684}],"sentiment":"neutral","sentiment_score":-0.09260576963424684,"channel":0,"num_words":1,"start":82.130005,"end":82.630005},{"sentences":[{"text":"understand that.","start":82.195,"end":83.175,"sentiment":"neutral","sentiment_score":-0.1222059614956379}],"sentiment":"neutral","sentiment_score":-0.1222059614956379,"channel":1,"num_words":2,"start":82.195,"end":83.175},{"sentences":[{"text":"it's not the same company.","start":83.01,"end":84.39001,"sentiment":"neutral","sentiment_score":-0.09479461908340454}],"sentiment":"neutral","sentiment_score":-0.09479461908340454,"channel":0,"num_words":5,"start":83.01,"end":84.39001},{"sentences":[{"text":"Right.","start":84.835,"end":85.155,"sentiment":"neutral","sentiment_score":-0.056470226496458054},{"text":"Okay.","start":85.155,"end":85.655,"sentiment":"neutral","sentiment_score":-0.05086755007505417}],"sentiment":"neutral","sentiment_score":-0.05366888828575611,"channel":1,"num_words":2,"start":84.835,"end":85.655},{"sentences":[{"text":"So I","start":85.810005,"end":86.21001,"sentiment":"neutral","sentiment_score":-0.0722014419734478}],"sentiment":"neutral","sentiment_score":-0.0722014419734478,"channel":0,"num_words":2,"start":85.810005,"end":86.21001},{"sentences":[{"text":"Alright.","start":86.195,"end":86.695,"sentiment":"neutral","sentiment_score":-0.08495201915502548}],"sentiment":"neutral","sentiment_score":-0.08495201915502548,"channel":1,"num_words":1,"start":86.195,"end":86.695},{"sentences":[{"text":"can't help you.","start":86.21001,"end":86.850006,"sentiment":"neutral","sentiment_score":-0.14648820459842682},{"text":"Sorry about that.","start":86.850006,"end":87.83,"sentiment":"neutral","sentiment_score":-0.2853139638900757}],"sentiment":"neutral","sentiment_score":-0.21590108424425125,"channel":0,"num_words":6,"start":86.21001,"end":87.83},{"sentences":[{"text":"So how do I get to speak to somebody that I don't know if you've ever dealt with somebody in Uganda, but they just they","start":88.49,"end":94.09,"sentiment":"neutral","sentiment_score":-0.11436624377965927}],"sentiment":"neutral","sentiment_score":-0.11436624377965927,"channel":1,"num_words":25,"start":88.49,"end":94.09},{"sentences":[{"text":"No.","start":93.865,"end":94.105,"sentiment":"neutral","sentiment_score":-0.2520352900028229}],"sentiment":"neutral","sentiment_score":-0.2520352900028229,"channel":0,"num_words":1,"start":93.865,"end":94.105},{"sentences":[{"text":"cares.","start":94.09,"end":94.59,"sentiment":"neutral","sentiment_score":-0.24578940868377688}],"sentiment":"neutral","sentiment_score":-0.24578940868377688,"channel":1,"num_words":1,"start":94.09,"end":94.59},{"sentences":[{"text":"We don't.","start":94.105,"end":94.825,"sentiment":"neutral","sentiment_score":-0.2830958217382431},{"text":"We don't.","start":94.825,"end":95.565,"sentiment":"neutral","sentiment_score":-0.26154860854148865},{"text":"We don't because we don't know anybody in Uganda.","start":95.945,"end":99.225,"sentiment":"neutral","sentiment_score":-0.2450766017039617},{"text":"It's a different company, different network.","start":99.225,"end":101.005,"sentiment":"neutral","sentiment_score":-0.19123443961143494},{"text":"So how were you doing it before?","start":101.065,"end":102.765,"sentiment":"neutral","sentiment_score":-0.0843483539564269}],"sentiment":"neutral","sentiment_score":-0.19357013043302757,"channel":0,"num_words":26,"start":94.105,"end":102.765},{"sentences":[{"text":"What do you mean how was I doing it?","start":103.524994,"end":105.045,"sentiment":"neutral","sentiment_score":-0.07633239237798585},{"text":"Doing","start":105.045,"end":105.365,"sentiment":"neutral","sentiment_score":-0.024028152227401733}],"sentiment":"neutral","sentiment_score":-0.07110196836292744,"channel":1,"num_words":10,"start":103.524994,"end":105.365},{"sentences":[{"text":"How were","start":105.065,"end":105.385,"sentiment":"neutral","sentiment_score":-0.044888874515891075}],"sentiment":"neutral","sentiment_score":-0.044888874515891075,"channel":0,"num_words":2,"start":105.065,"end":105.385},{"sentences":[{"text":"what?","start":105.365,"end":105.865,"sentiment":"neutral","sentiment_score":-0.07192462682723999}],"sentiment":"neutral","sentiment_score":-0.07192462682723999,"channel":1,"num_words":1,"start":105.365,"end":105.865},{"sentences":[{"text":"you transferring the money before that was getting to him?","start":105.385,"end":108.525,"sentiment":"neutral","sentiment_score":-0.09537226557731629}],"sentiment":"neutral","sentiment_score":-0.09537226557731629,"channel":0,"num_words":10,"start":105.385,"end":108.525},{"sentences":[{"text":"The same I've always been transferring it through through a mobile money provider onto his phone.","start":109.204994,"end":115.625,"sentiment":"neutral","sentiment_score":-0.16980348015204072}],"sentiment":"neutral","sentiment_score":-0.16980348015204072,"channel":1,"num_words":16,"start":109.204994,"end":115.625},{"sentences":[{"text":"And how come and what what's up?","start":115.9,"end":117.34,"sentiment":"neutral","sentiment_score":-0.11885544338396617},{"text":"It's not it's not working now?","start":117.34,"end":118.86,"sentiment":"neutral","sentiment_score":-0.33163102467854816},{"text":"Or","start":118.86,"end":119.36,"sentiment":"neutral","sentiment_score":-0.12356045842170715}],"sentiment":"neutral","sentiment_score":-0.2103810507271971,"channel":0,"num_words":14,"start":115.9,"end":119.36},{"sentences":[{"text":"Well, the the card was in his father's name and he was using it and he didn't tell me that and I kept transferring money.","start":119.340004,"end":125.740005,"sentiment":"neutral","sentiment_score":-0.31133028149604797},{"text":"And then all of a sudden, Airtel and Uganda has looked at his account and they've frozen it because, obviously, the man's dead and there's money going in and out of the account.","start":125.740005,"end":135.695,"sentiment":"negative","sentiment_score":-0.4643662887992281},{"text":"So they've frozen his account.","start":135.695,"end":137.155,"sentiment":"negative","sentiment_score":-0.36876360774040223},{"text":"And then","start":137.21501,"end":137.695,"sentiment":"neutral","sentiment_score":-0.12439209967851639}],"sentiment":"negative","sentiment_score":-0.38769148932053493,"channel":1,"num_words":65,"start":119.340004,"end":137.695},{"sentences":[{"text":"So that's","start":137.47,"end":138.05,"sentiment":"neutral","sentiment_score":-0.1460430696606636}],"sentiment":"neutral","sentiment_score":-0.1460430696606636,"channel":0,"num_words":2,"start":137.47,"end":138.05},{"sentences":[{"text":"two days after freezing it, I've transferred about probably 1,200 Australia onto his account.","start":137.695,"end":143.07501,"sentiment":"neutral","sentiment_score":-0.17398253828287125},{"text":"Then he's gone through the process like we do here and and, like, got the death certificate and the letter from the courts and everything saying that he was the rightful heir.","start":143.68,"end":151.94,"sentiment":"neutral","sentiment_score":-0.2744592144154012},{"text":"They've transferred the line from his father's name into his name, same phone number.","start":152.31999,"end":158.74,"sentiment":"neutral","sentiment_score":-0.12140571246189731},{"text":"But what they didn't do was transfer the money that was sitting on there that they I transfer and I'd locked his account onto the new number.","start":159.13501,"end":167.875,"sentiment":"negative","sentiment_score":-0.34159304367171395},{"text":"And I keep sending them things and sending them the death certificates and the claim form for and asking them to have a look at the previous account holders.","start":168.175,"end":177.49,"sentiment":"negative","sentiment_score":-0.41805525997589377}],"sentiment":"neutral","sentiment_score":-0.2953857335358344,"channel":1,"num_words":116,"start":137.695,"end":177.49},{"sentences":[{"text":"You're you're a sponsored son.","start":177.31999,"end":178.68,"sentiment":"neutral","sentiment_score":-0.08745784014463424},{"text":"How old is he?","start":178.68,"end":179.73999,"sentiment":"neutral","sentiment_score":-0.061312559992074966}],"sentiment":"neutral","sentiment_score":-0.07583771563238567,"channel":0,"num_words":9,"start":177.31999,"end":179.73999},{"sentences":[{"text":"24, and he's having","start":180.11,"end":181.47,"sentiment":"neutral","sentiment_score":-0.03095376119017601}],"sentiment":"neutral","sentiment_score":-0.03095376119017601,"channel":1,"num_words":4,"start":180.11,"end":181.47},{"sentences":[{"text":"What?","start":181.235,"end":181.735,"sentiment":"neutral","sentiment_score":-0.06510622054338455}],"sentiment":"neutral","sentiment_score":-0.06510622054338455,"channel":0,"num_words":1,"start":181.235,"end":181.735},{"sentences":[{"text":"the same problem over there.","start":181.47,"end":183.01,"sentiment":"neutral","sentiment_score":-0.15328378975391388}],"sentiment":"neutral","sentiment_score":-0.15328378975391388,"channel":1,"num_words":5,"start":181.47,"end":183.01},{"sentences":[{"text":"Yeah.","start":183.155,"end":183.395,"sentiment":"neutral","sentiment_score":-0.1092834174633026},{"text":"Only he can resolve that over there, unfortunately.","start":183.395,"end":185.895,"sentiment":"neutral","sentiment_score":-0.2367027085274458},{"text":"He's there, so he will need to find it's it's","start":186.035,"end":188.835,"sentiment":"neutral","sentiment_score":-0.1991157665848732}],"sentiment":"neutral","sentiment_score":-0.210213829027979,"channel":0,"num_words":19,"start":183.155,"end":188.835},{"sentences":[{"text":"Well,","start":188.795,"end":189.035,"sentiment":"neutral","sentiment_score":-0.09461843967437744}],"sentiment":"neutral","sentiment_score":-0.09461843967437744,"channel":1,"num_words":1,"start":188.795,"end":189.035},{"sentences":[{"text":"the same","start":188.835,"end":189.155,"sentiment":"neutral","sentiment_score":-0.10806252062320709}],"sentiment":"neutral","sentiment_score":-0.10806252062320709,"channel":0,"num_words":2,"start":188.835,"end":189.155},{"sentences":[{"text":"he's","start":189.035,"end":189.195,"sentiment":"neutral","sentiment_score":-0.13172367215156555}],"sentiment":"neutral","sentiment_score":-0.13172367215156555,"channel":1,"num_words":1,"start":189.035,"end":189.195},{"sentences":[{"text":"thing","start":189.155,"end":189.395,"sentiment":"neutral","sentiment_score":-0.18905776739120483}],"sentiment":"neutral","sentiment_score":-0.18905776739120483,"channel":0,"num_words":1,"start":189.155,"end":189.395},{"sentences":[{"text":"done","start":189.195,"end":189.435,"sentiment":"neutral","sentiment_score":-0.19977962970733645}],"sentiment":"neutral","sentiment_score":-0.19977962970733645,"channel":1,"num_words":1,"start":189.195,"end":189.435},{"sentences":[{"text":"in","start":189.395,"end":189.635,"sentiment":"neutral","sentiment_score":-0.15689218044281006}],"sentiment":"neutral","sentiment_score":-0.15689218044281006,"channel":0,"num_words":1,"start":189.395,"end":189.635},{"sentences":[{"text":"that.","start":189.435,"end":189.675,"sentiment":"neutral","sentiment_score":-0.14415708184242249}],"sentiment":"neutral","sentiment_score":-0.14415708184242249,"channel":1,"num_words":1,"start":189.435,"end":189.675},{"sentences":[{"text":"in","start":189.635,"end":189.715,"sentiment":"neutral","sentiment_score":-0.03714172914624214}],"sentiment":"neutral","sentiment_score":-0.03714172914624214,"channel":0,"num_words":1,"start":189.635,"end":189.715},{"sentences":[{"text":"He's","start":189.675,"end":189.91501,"sentiment":"neutral","sentiment_score":-0.12165002524852753}],"sentiment":"neutral","sentiment_score":-0.12165002524852753,"channel":1,"num_words":1,"start":189.675,"end":189.91501},{"sentences":[{"text":"this","start":189.715,"end":189.955,"sentiment":"neutral","sentiment_score":-0.18066957592964172}],"sentiment":"neutral","sentiment_score":-0.18066957592964172,"channel":0,"num_words":1,"start":189.715,"end":189.955},{"sentences":[{"text":"done that,","start":189.91501,"end":190.395,"sentiment":"neutral","sentiment_score":-0.18755053728818893}],"sentiment":"neutral","sentiment_score":-0.18755053728818893,"channel":1,"num_words":2,"start":189.91501,"end":190.395},{"sentences":[{"text":"yeah.","start":190.195,"end":190.695,"sentiment":"neutral","sentiment_score":-0.15420180559158325}],"sentiment":"neutral","sentiment_score":-0.15420180559158325,"channel":0,"num_words":1,"start":190.195,"end":190.695},{"sentences":[{"text":"and the people in in Bali are telling him that the money is not there.","start":190.395,"end":194.075,"sentiment":"neutral","sentiment_score":-0.3305509666601817},{"text":"But I know the money is there, and we've got the receipts to say it is there.","start":194.075,"end":198.815,"sentiment":"neutral","sentiment_score":-0.1896157922113643},{"text":"But unless somebody's taken it out of his account, fortunately, from the office in in Bali,","start":199.83,"end":205.53,"sentiment":"neutral","sentiment_score":-0.23653909331187606}],"sentiment":"neutral","sentiment_score":-0.24929913459345698,"channel":1,"num_words":48,"start":190.395,"end":205.53},{"sentences":[{"text":"Yeah.","start":205.58,"end":206.08,"sentiment":"neutral","sentiment_score":-0.09913145005702972}],"sentiment":"neutral","sentiment_score":-0.09913145005702972,"channel":0,"num_words":1,"start":205.58,"end":206.08},{"sentences":[{"text":"and they're","start":205.91,"end":206.39,"sentiment":"neutral","sentiment_score":-0.11243824288249016}],"sentiment":"neutral","sentiment_score":-0.11243824288249016,"channel":1,"num_words":2,"start":205.91,"end":206.39},{"sentences":[{"text":"That could","start":206.14,"end":206.88,"sentiment":"neutral","sentiment_score":-0.28750549256801605}],"sentiment":"neutral","sentiment_score":-0.28750549256801605,"channel":0,"num_words":2,"start":206.14,"end":206.88},{"sentences":[{"text":"saying","start":206.39,"end":206.89,"sentiment":"negative","sentiment_score":-0.37258732318878174}],"sentiment":"negative","sentiment_score":-0.37258732318878174,"channel":1,"num_words":1,"start":206.39,"end":206.89},{"sentences":[{"text":"that could happen.","start":206.94,"end":207.92001,"sentiment":"negative","sentiment_score":-0.501661499341329},{"text":"There is a lot of fraudulent activities happening around the globe at the moment, especially here in Australia.","start":208.785,"end":213.205,"sentiment":"negative","sentiment_score":-0.6358628306123946},{"text":"I","start":213.58499,"end":213.665,"sentiment":"neutral","sentiment_score":-0.1893689930438995}],"sentiment":"negative","sentiment_score":-0.5972674746404995,"channel":0,"num_words":22,"start":206.94,"end":213.665},{"sentences":[{"text":"yeah.","start":213.59,"end":214.09,"sentiment":"neutral","sentiment_score":-0.15709476172924042}],"sentiment":"neutral","sentiment_score":-0.15709476172924042,"channel":1,"num_words":1,"start":213.59,"end":214.09},{"sentences":[{"text":"can tell you that firsthand","start":213.665,"end":214.885,"sentiment":"neutral","sentiment_score":-0.10673364847898484}],"sentiment":"neutral","sentiment_score":-0.10673364847898484,"channel":0,"num_words":5,"start":213.665,"end":214.885},{"sentences":[{"text":"Yeah.","start":215.39499,"end":215.89499,"sentiment":"neutral","sentiment_score":-0.07907415926456451}],"sentiment":"neutral","sentiment_score":-0.07907415926456451,"channel":1,"num_words":1,"start":215.39499,"end":215.89499},{"sentences":[{"text":"because being an Internet service provider, we're on the front line to see stuff like that happen.","start":216.145,"end":221.845,"sentiment":"neutral","sentiment_score":-0.2497728151433608}],"sentiment":"neutral","sentiment_score":-0.2497728151433608,"channel":0,"num_words":17,"start":216.145,"end":221.845},{"sentences":[{"text":"Yeah.","start":221.875,"end":222.375,"sentiment":"neutral","sentiment_score":-0.06231832131743431},{"text":"Yeah.","start":222.435,"end":222.915,"sentiment":"neutral","sentiment_score":-0.04672066494822502},{"text":"So is there a is do you do I just is there a contract number over there where people speak better English, or do I just have to ring the","start":222.915,"end":229.69,"sentiment":"neutral","sentiment_score":-0.08231251463294029}],"sentiment":"neutral","sentiment_score":-0.08057545078918338,"channel":1,"num_words":32,"start":221.875,"end":229.69},{"sentences":[{"text":"No.","start":231.16,"end":231.40001,"sentiment":"neutral","sentiment_score":-0.09127452224493028},{"text":"You're gonna have to ring up well, virtually, your your sponsor son, being at a legal age is the one that needs to do that over there from what I'm thinking.","start":231.40001,"end":243.265,"sentiment":"neutral","sentiment_score":-0.142822471357161},{"text":"Otherwise, you're gonna have to ring up so you put the money into his","start":243.965,"end":249.025,"sentiment":"neutral","sentiment_score":-0.06229007417070014}],"sentiment":"neutral","sentiment_score":-0.11719200375449398,"channel":0,"num_words":46,"start":231.16,"end":249.025},{"sentences":[{"text":"In","start":249.885,"end":250.125,"sentiment":"neutral","sentiment_score":-0.012244435027241709}],"sentiment":"neutral","sentiment_score":-0.012244435027241709,"channel":1,"num_words":1,"start":249.885,"end":250.125},{"sentences":[{"text":"SIM","start":249.965,"end":250.28499,"sentiment":"neutral","sentiment_score":-0.007385874167084694}],"sentiment":"neutral","sentiment_score":-0.007385874167084694,"channel":0,"num_words":1,"start":249.965,"end":250.28499},{"sentences":[{"text":"the phone","start":250.125,"end":250.605,"sentiment":"neutral","sentiment_score":-0.0061107901856303215}],"sentiment":"neutral","sentiment_score":-0.0061107901856303215,"channel":1,"num_words":2,"start":250.125,"end":250.605},{"sentences":[{"text":"card,","start":250.28499,"end":250.78499,"sentiment":"neutral","sentiment_score":-0.009325266815721989}],"sentiment":"neutral","sentiment_score":-0.009325266815721989,"channel":0,"num_words":1,"start":250.28499,"end":250.78499},{"sentences":[{"text":"the SIM card, but the SIM card was registered in his late father's name.","start":250.765,"end":254.705,"sentiment":"neutral","sentiment_score":-0.01560710244146841}],"sentiment":"neutral","sentiment_score":-0.01560710244146841,"channel":1,"num_words":14,"start":250.765,"end":254.705},{"sentences":[{"text":"but that's","start":254.67,"end":255.07,"sentiment":"neutral","sentiment_score":-0.021007589995861053}],"sentiment":"neutral","sentiment_score":-0.021007589995861053,"channel":0,"num_words":2,"start":254.67,"end":255.07},{"sentences":[{"text":"But","start":255.00499,"end":255.325,"sentiment":"neutral","sentiment_score":-0.01640595681965351}],"sentiment":"neutral","sentiment_score":-0.01640595681965351,"channel":1,"num_words":1,"start":255.00499,"end":255.325},{"sentences":[{"text":"been","start":255.07,"end":255.39,"sentiment":"neutral","sentiment_score":-0.033071327954530716}],"sentiment":"neutral","sentiment_score":-0.033071327954530716,"channel":0,"num_words":1,"start":255.07,"end":255.39},{"sentences":[{"text":"the","start":255.325,"end":255.825,"sentiment":"neutral","sentiment_score":-0.023456983268260956}],"sentiment":"neutral","sentiment_score":-0.023456983268260956,"channel":1,"num_words":1,"start":255.325,"end":255.825},{"sentences":[{"text":"transferred to him now.","start":255.39,"end":256.43,"sentiment":"neutral","sentiment_score":-0.025658116675913334},{"text":"Right?","start":256.43,"end":256.93,"sentiment":"neutral","sentiment_score":0.008902708999812603}],"sentiment":"neutral","sentiment_score":-0.018745951540768146,"channel":0,"num_words":5,"start":255.39,"end":256.93},{"sentences":[{"text":"the the SIM card has been number has been transferred into his name, but what they didn't do was transfer the funds.","start":256.86,"end":264.0,"sentiment":"neutral","sentiment_score":-0.011898780664937063}],"sentiment":"neutral","sentiment_score":-0.011898780664937063,"channel":1,"num_words":22,"start":256.86,"end":264.0},{"sentences":[{"text":"Yeah.","start":264.27,"end":264.43,"sentiment":"neutral","sentiment_score":0.05976032465696335},{"text":"But if the funds were were put into that number, it should have just happened automatically.","start":264.43,"end":268.05,"sentiment":"neutral","sentiment_score":0.12861068546772003}],"sentiment":"neutral","sentiment_score":0.12456066424355787,"channel":0,"num_words":17,"start":264.27,"end":268.05},{"sentences":[{"text":"Would it?","start":268.69998,"end":269.44,"sentiment":"neutral","sentiment_score":0.06983590498566628}],"sentiment":"neutral","sentiment_score":0.06983590498566628,"channel":1,"num_words":2,"start":268.69998,"end":269.44},{"sentences":[{"text":"Well, it should have.","start":269.505,"end":270.645,"sentiment":"neutral","sentiment_score":0.13088149204850197},{"text":"So if I'm if I'm putting money into a SIM card,","start":271.185,"end":274.085,"sentiment":"neutral","sentiment_score":0.019646751165220685}],"sentiment":"neutral","sentiment_score":0.04930934873409569,"channel":0,"num_words":15,"start":269.505,"end":274.085},{"sentences":[{"text":"Yeah.","start":273.975,"end":274.475,"sentiment":"neutral","sentiment_score":0.04278482496738434}],"sentiment":"neutral","sentiment_score":0.04278482496738434,"channel":1,"num_words":1,"start":273.975,"end":274.475},{"sentences":[{"text":"alright, and I'm transferring that SIM card to somebody else, whatever whatever credit is that in that SIM card automatically goes with that SIM card.","start":274.705,"end":282.725,"sentiment":"neutral","sentiment_score":0.145125852227211}],"sentiment":"neutral","sentiment_score":0.145125852227211,"channel":0,"num_words":25,"start":274.705,"end":282.725},{"sentences":[{"text":"Even if it was put in, like, the other","start":282.695,"end":285.335,"sentiment":"neutral","sentiment_score":-0.026981323957443237}],"sentiment":"neutral","sentiment_score":-0.026981323957443237,"channel":1,"num_words":9,"start":282.695,"end":285.335},{"sentences":[{"text":"Yeah.","start":285.2,"end":285.44,"sentiment":"neutral","sentiment_score":-0.013252591714262962}],"sentiment":"neutral","sentiment_score":-0.013252591714262962,"channel":0,"num_words":1,"start":285.2,"end":285.44},{"sentences":[{"text":"person's","start":285.335,"end":285.72,"sentiment":"neutral","sentiment_score":-0.02379241958260536}],"sentiment":"neutral","sentiment_score":-0.02379241958260536,"channel":1,"num_words":1,"start":285.335,"end":285.72},{"sentences":[{"text":"Yeah.","start":285.44,"end":285.68002,"sentiment":"neutral","sentiment_score":-0.015357958152890204},{"text":"Whatever.","start":285.68002,"end":286.16,"sentiment":"neutral","sentiment_score":-0.03130939602851868}],"sentiment":"neutral","sentiment_score":-0.02333367709070444,"channel":0,"num_words":2,"start":285.44,"end":286.16},{"sentences":[{"text":"name, wouldn't","start":285.88,"end":286.44,"sentiment":"neutral","sentiment_score":-0.038670120760798454}],"sentiment":"neutral","sentiment_score":-0.038670120760798454,"channel":1,"num_words":2,"start":285.88,"end":286.44},{"sentences":[{"text":"Yeah.","start":286.16,"end":286.40002,"sentiment":"neutral","sentiment_score":-0.02894945442676544},{"text":"Because","start":286.40002,"end":286.90002,"sentiment":"neutral","sentiment_score":-0.0352410152554512}],"sentiment":"neutral","sentiment_score":-0.03209523484110832,"channel":0,"num_words":2,"start":286.16,"end":286.90002},{"sentences":[{"text":"wouldn't wouldn't","start":286.44,"end":287.24,"sentiment":"neutral","sentiment_score":-0.051581185311079025}],"sentiment":"neutral","sentiment_score":-0.051581185311079025,"channel":1,"num_words":2,"start":286.44,"end":287.24},{"sentences":[{"text":"the","start":287.12003,"end":287.28,"sentiment":"neutral","sentiment_score":-0.06343096494674683}],"sentiment":"neutral","sentiment_score":-0.06343096494674683,"channel":0,"num_words":1,"start":287.12003,"end":287.28},{"sentences":[{"text":"it","start":287.24,"end":287.4,"sentiment":"neutral","sentiment_score":-0.0822942927479744}],"sentiment":"neutral","sentiment_score":-0.0822942927479744,"channel":1,"num_words":1,"start":287.24,"end":287.4},{"sentences":[{"text":"credit","start":287.28,"end":287.78,"sentiment":"neutral","sentiment_score":-0.08921131491661072}],"sentiment":"neutral","sentiment_score":-0.08921131491661072,"channel":0,"num_words":1,"start":287.28,"end":287.78},{"sentences":[{"text":"have to be claimed if the person died?","start":287.4,"end":289.5,"sentiment":"neutral","sentiment_score":-0.13018437940627337},{"text":"Or the","start":290.04,"end":290.36002,"sentiment":"neutral","sentiment_score":-0.059816714376211166}],"sentiment":"neutral","sentiment_score":-0.11611084640026093,"channel":1,"num_words":10,"start":287.4,"end":290.36002},{"sentences":[{"text":"no.","start":290.24002,"end":290.48,"sentiment":"neutral","sentiment_score":-0.10154186189174652}],"sentiment":"neutral","sentiment_score":-0.10154186189174652,"channel":0,"num_words":1,"start":290.24002,"end":290.48},{"sentences":[{"text":"person","start":290.36002,"end":290.76,"sentiment":"neutral","sentiment_score":-0.09072966128587724}],"sentiment":"neutral","sentiment_score":-0.09072966128587724,"channel":1,"num_words":1,"start":290.36002,"end":290.76},{"sentences":[{"text":"No.","start":290.48,"end":290.64,"sentiment":"neutral","sentiment_score":-0.21607919037342072},{"text":"No.","start":290.64,"end":290.96002,"sentiment":"neutral","sentiment_score":-0.31097060441970825}],"sentiment":"neutral","sentiment_score":-0.2635248973965645,"channel":0,"num_words":2,"start":290.48,"end":290.96002},{"sentences":[{"text":"was dead?","start":290.76,"end":291.42,"sentiment":"neutral","sentiment_score":-0.3123285472393036}],"sentiment":"neutral","sentiment_score":-0.3123285472393036,"channel":1,"num_words":2,"start":290.76,"end":291.42},{"sentences":[{"text":"No.","start":290.96002,"end":291.12003,"sentiment":"neutral","sentiment_score":-0.3087356686592102},{"text":"No.","start":291.12003,"end":291.2,"sentiment":"neutral","sentiment_score":-0.3128414750099182},{"text":"No.","start":291.2,"end":291.36002,"sentiment":"neutral","sentiment_score":-0.3182637691497803},{"text":"No.","start":291.36002,"end":291.52002,"sentiment":"neutral","sentiment_score":-0.32010766863822937},{"text":"No.","start":291.52002,"end":291.6,"sentiment":"neutral","sentiment_score":-0.3229368329048157}],"sentiment":"neutral","sentiment_score":-0.3165770828723907,"channel":0,"num_words":5,"start":290.96002,"end":291.6},{"sentences":[{"text":"No.","start":291.6,"end":291.68002,"sentiment":"neutral","sentiment_score":-0.30980831384658813},{"text":"No.","start":291.68002,"end":291.72003,"sentiment":"neutral","sentiment_score":-0.3023129105567932},{"text":"No.","start":291.72003,"end":291.76,"sentiment":"neutral","sentiment_score":-0.2973904311656952},{"text":"No.","start":291.76,"end":291.84003,"sentiment":"neutral","sentiment_score":-0.29706501960754395},{"text":"No.","start":291.84003,"end":292.0,"sentiment":"neutral","sentiment_score":-0.2937697768211365}],"sentiment":"neutral","sentiment_score":-0.3000692903995514,"channel":0,"num_words":5,"start":291.6,"end":292.0},{"sentences":[{"text":"No.","start":292.0,"end":292.48,"sentiment":"neutral","sentiment_score":-0.274351567029953},{"text":"You're talking about if you're putting money into somebody else's account, a bank account, that's different.","start":292.48,"end":296.82,"sentiment":"neutral","sentiment_score":-0.22852011676877737}],"sentiment":"neutral","sentiment_score":-0.23121608443119945,"channel":0,"num_words":17,"start":292.0,"end":296.82},{"sentences":[{"text":"Yeah.","start":296.6,"end":296.92,"sentiment":"neutral","sentiment_score":-0.04657717794179917},{"text":"Yeah.","start":296.92,"end":297.42,"sentiment":"neutral","sentiment_score":-0.03541284799575806}],"sentiment":"neutral","sentiment_score":-0.04099501296877861,"channel":1,"num_words":2,"start":296.6,"end":297.42},{"sentences":[{"text":"But you've transferred money directly to that SIM card, $1,200, whatever it was.","start":297.315,"end":302.05502,"sentiment":"neutral","sentiment_score":-0.0437906407392942}],"sentiment":"neutral","sentiment_score":-0.0437906407392942,"channel":0,"num_words":13,"start":297.315,"end":302.05502},{"sentences":[{"text":"Yeah.","start":301.565,"end":301.965,"sentiment":"neutral","sentiment_score":-0.047455936670303345},{"text":"Until my mobile money is SIM card.","start":301.965,"end":303.965,"sentiment":"neutral","sentiment_score":-0.05877428821155003},{"text":"Yeah.","start":303.965,"end":304.465,"sentiment":"neutral","sentiment_score":-0.002547256648540497}],"sentiment":"neutral","sentiment_score":-0.051269245644410454,"channel":1,"num_words":9,"start":301.565,"end":304.465},{"sentences":[{"text":"Yeah.","start":304.515,"end":305.015,"sentiment":"neutral","sentiment_score":0.008391829207539558},{"text":"So it's the same thing here here in Australia.","start":305.155,"end":307.875,"sentiment":"neutral","sentiment_score":0.03526779760917028},{"text":"So let's say I've got a SIM code that starts with 04,","start":307.875,"end":310.77502,"sentiment":"neutral","sentiment_score":0.02954600689311822}],"sentiment":"neutral","sentiment_score":0.030925185927613216,"channel":0,"num_words":22,"start":304.515,"end":310.77502},{"sentences":[{"text":"Yeah.","start":310.925,"end":311.425,"sentiment":"neutral","sentiment_score":0.011176861822605131}],"sentiment":"neutral","sentiment_score":0.011176861822605131,"channel":1,"num_words":1,"start":310.925,"end":311.425},{"sentences":[{"text":"and for some reason, my my friend and my cousin is helping me out.","start":311.58002,"end":317.5,"sentiment":"neutral","sentiment_score":-0.006740286946296692},{"text":"So look.","start":317.5,"end":317.82,"sentiment":"neutral","sentiment_score":0.006789706647396088},{"text":"I'll I'll put $600 there.","start":317.82,"end":319.6,"sentiment":"neutral","sentiment_score":-0.021262857224792243}],"sentiment":"neutral","sentiment_score":-0.008909470956062987,"channel":0,"num_words":21,"start":311.58002,"end":319.6},{"sentences":[{"text":"Yeah.","start":319.86,"end":320.36,"sentiment":"neutral","sentiment_score":-0.15641438961029053}],"sentiment":"neutral","sentiment_score":-0.15641438961029053,"channel":1,"num_words":1,"start":319.86,"end":320.36},{"sentences":[{"text":"That person passes away.","start":320.54,"end":322.24,"sentiment":"negative","sentiment_score":-0.34965919703245163},{"text":"I've got the the here in Australia, works with the other the what do you call it?","start":322.62,"end":328.615,"sentiment":"neutral","sentiment_score":-0.005043343586080214},{"text":"The not the death certificate, the will.","start":328.615,"end":330.555,"sentiment":"neutral","sentiment_score":-0.11642701498099736}],"sentiment":"neutral","sentiment_score":-0.08212009764143399,"channel":0,"num_words":28,"start":320.54,"end":330.555},{"sentences":[{"text":"Yeah.","start":330.695,"end":331.195,"sentiment":"neutral","sentiment_score":0.11700748652219772}],"sentiment":"neutral","sentiment_score":0.11700748652219772,"channel":1,"num_words":1,"start":330.695,"end":331.195},{"sentences":[{"text":"So the will has been authorized under my name, and I'll just get it all transferred.","start":330.775,"end":334.875,"sentiment":"neutral","sentiment_score":0.20467405952513218},{"text":"So whatever money has already been added to that card as a credit comes automatically with the card.","start":335.095,"end":341.43,"sentiment":"neutral","sentiment_score":0.23431524137655893},{"text":"So","start":341.59,"end":341.83,"sentiment":"neutral","sentiment_score":0.08351070433855057}],"sentiment":"neutral","sentiment_score":0.2164562857576779,"channel":0,"num_words":35,"start":330.775,"end":341.83},{"sentences":[{"text":"Okay.","start":341.655,"end":342.15,"sentiment":"neutral","sentiment_score":0.02989378571510315}],"sentiment":"neutral","sentiment_score":0.02989378571510315,"channel":1,"num_words":1,"start":341.655,"end":342.15},{"sentences":[{"text":"all we're doing is just transferring the title of that card from one name to another, so that shouldn't change.","start":341.83,"end":347.85,"sentiment":"neutral","sentiment_score":-0.05038499189540744}],"sentiment":"neutral","sentiment_score":-0.05038499189540744,"channel":0,"num_words":20,"start":341.83,"end":347.85},{"sentences":[{"text":"Okay.","start":347.99,"end":348.38998,"sentiment":"neutral","sentiment_score":-0.01476418599486351},{"text":"So then it","start":348.38998,"end":349.03,"sentiment":"neutral","sentiment_score":-0.0416610154012839}],"sentiment":"neutral","sentiment_score":-0.0349368080496788,"channel":1,"num_words":4,"start":347.99,"end":349.03},{"sentences":[{"text":"Yeah.","start":348.87,"end":349.37,"sentiment":"neutral","sentiment_score":-0.03877972811460495}],"sentiment":"neutral","sentiment_score":-0.03877972811460495,"channel":0,"num_words":1,"start":348.87,"end":349.37},{"sentences":[{"text":"looks like it it might have been somebody alright.","start":349.03,"end":352.07,"sentiment":"neutral","sentiment_score":-0.11296982483731376},{"text":"If if he's telling me the truth and the money is not there, then it means that somebody, when they've transferred the card across has taken the money","start":352.07,"end":359.345,"sentiment":"neutral","sentiment_score":-0.25509920556630405}],"sentiment":"neutral","sentiment_score":-0.22052719403763074,"channel":1,"num_words":37,"start":349.03,"end":359.345},{"sentences":[{"text":"No.","start":359.36502,"end":359.605,"sentiment":"negative","sentiment_score":-0.5367310047149658}],"sentiment":"negative","sentiment_score":-0.5367310047149658,"channel":0,"num_words":1,"start":359.36502,"end":359.605},{"sentences":[{"text":"out.","start":359.405,"end":359.905,"sentiment":"negative","sentiment_score":-0.5350198149681091}],"sentiment":"negative","sentiment_score":-0.5350198149681091,"channel":1,"num_words":1,"start":359.405,"end":359.905},{"sentences":[{"text":"They can't do that.","start":359.605,"end":360.745,"sentiment":"negative","sentiment_score":-0.5847856253385544}],"sentiment":"negative","sentiment_score":-0.5847856253385544,"channel":0,"num_words":4,"start":359.605,"end":360.745},{"sentences":[{"text":"Can't they?","start":360.525,"end":361.245,"sentiment":"neutral","sentiment_score":-0.1887548491358757},{"text":"Not even the Airtel people?","start":361.245,"end":362.785,"sentiment":"neutral","sentiment_score":-0.24505246579647064}],"sentiment":"neutral","sentiment_score":-0.22896743246487208,"channel":1,"num_words":7,"start":360.525,"end":362.785},{"sentences":[{"text":"No.","start":362.965,"end":363.465,"sentiment":"neutral","sentiment_score":-0.1808544397354126},{"text":"Because","start":363.685,"end":364.185,"sentiment":"neutral","sentiment_score":-0.11138024181127548}],"sentiment":"neutral","sentiment_score":-0.14611734077334404,"channel":0,"num_words":2,"start":362.965,"end":364.185},{"sentences":[{"text":"Okay.","start":363.805,"end":364.305,"sentiment":"neutral","sentiment_score":-0.0879063606262207}],"sentiment":"neutral","sentiment_score":-0.0879063606262207,"channel":1,"num_words":1,"start":363.805,"end":364.305},{"sentences":[{"text":"you you've transferred the money to that SIM card so he can make and receive calls.","start":364.325,"end":368.805,"sentiment":"neutral","sentiment_score":-0.040551402838900685},{"text":"Right?","start":368.805,"end":369.305,"sentiment":"neutral","sentiment_score":-0.012356158345937727}],"sentiment":"neutral","sentiment_score":-0.03889285904519698,"channel":0,"num_words":17,"start":364.325,"end":369.305},{"sentences":[{"text":"Yep.","start":369.245,"end":369.745,"sentiment":"neutral","sentiment_score":-0.008024413138628006}],"sentiment":"neutral","sentiment_score":-0.008024413138628006,"channel":1,"num_words":1,"start":369.245,"end":369.745},{"sentences":[{"text":"Well, that's it.","start":369.95,"end":370.59003,"sentiment":"neutral","sentiment_score":-0.055941566824913025},{"text":"So that that money is automatically on that kid.","start":370.59003,"end":374.35,"sentiment":"neutral","sentiment_score":-0.09323487265242471},{"text":"And now unless Airtel from Uganda has blocked the card,","start":374.35,"end":379.01,"sentiment":"neutral","sentiment_score":-0.11258081644773484}],"sentiment":"neutral","sentiment_score":-0.09694303267381409,"channel":0,"num_words":22,"start":369.95,"end":379.01},{"sentences":[{"text":"They did.","start":379.03,"end":379.75,"sentiment":"neutral","sentiment_score":-0.09174622967839241},{"text":"They","start":379.75,"end":379.99,"sentiment":"neutral","sentiment_score":-0.12271677702665328}],"sentiment":"neutral","sentiment_score":-0.10206974546114604,"channel":1,"num_words":3,"start":379.03,"end":379.99},{"sentences":[{"text":"well,","start":379.87003,"end":380.11002,"sentiment":"neutral","sentiment_score":-0.11635999381542206}],"sentiment":"neutral","sentiment_score":-0.11635999381542206,"channel":0,"num_words":1,"start":379.87003,"end":380.11002},{"sentences":[{"text":"blocked","start":379.99,"end":380.31,"sentiment":"neutral","sentiment_score":-0.09777455031871796}],"sentiment":"neutral","sentiment_score":-0.09777455031871796,"channel":1,"num_words":1,"start":379.99,"end":380.31},{"sentences":[{"text":"they","start":380.11002,"end":380.35,"sentiment":"neutral","sentiment_score":-0.1159304901957512}],"sentiment":"neutral","sentiment_score":-0.1159304901957512,"channel":0,"num_words":1,"start":380.11002,"end":380.35},{"sentences":[{"text":"it.","start":380.31,"end":380.62997,"sentiment":"neutral","sentiment_score":-0.116953082382679}],"sentiment":"neutral","sentiment_score":-0.116953082382679,"channel":1,"num_words":1,"start":380.31,"end":380.62997},{"sentences":[{"text":"need to","start":380.35,"end":380.67,"sentiment":"neutral","sentiment_score":-0.06989367865025997}],"sentiment":"neutral","sentiment_score":-0.06989367865025997,"channel":0,"num_words":2,"start":380.35,"end":380.67},{"sentences":[{"text":"The","start":380.62997,"end":381.12997,"sentiment":"neutral","sentiment_score":-0.09239828586578368}],"sentiment":"neutral","sentiment_score":-0.09239828586578368,"channel":1,"num_words":1,"start":380.62997,"end":381.12997},{"sentences":[{"text":"they just need to unblock that card, and that's it.","start":380.83002,"end":383.295,"sentiment":"neutral","sentiment_score":-0.15680731683969498}],"sentiment":"neutral","sentiment_score":-0.15680731683969498,"channel":0,"num_words":10,"start":380.83002,"end":383.295},{"sentences":[{"text":"right.","start":383.27,"end":383.75,"sentiment":"neutral","sentiment_score":-0.013950478285551071},{"text":"Okay.","start":383.75,"end":384.25,"sentiment":"neutral","sentiment_score":-0.002511199563741684}],"sentiment":"neutral","sentiment_score":-0.008230838924646378,"channel":1,"num_words":2,"start":383.27,"end":384.25},{"sentences":[{"text":"So as soon","start":384.015,"end":384.49503,"sentiment":"neutral","sentiment_score":-0.02891253928343455}],"sentiment":"neutral","sentiment_score":-0.02891253928343455,"channel":0,"num_words":3,"start":384.015,"end":384.49503},{"sentences":[{"text":"Alright.","start":384.31,"end":384.81,"sentiment":"neutral","sentiment_score":0.02267690002918243}],"sentiment":"neutral","sentiment_score":0.02267690002918243,"channel":1,"num_words":1,"start":384.31,"end":384.81},{"sentences":[{"text":"as they unblock the card, he's able to receive and make money.","start":384.49503,"end":387.05502,"sentiment":"neutral","sentiment_score":-0.02762693027034402},{"text":"So your sponsor son needs to ring them up and say, look, I'm the rightful owner of this card now.","start":387.05502,"end":394.195,"sentiment":"neutral","sentiment_score":-0.056853955052793025},{"text":"Here's a document that's been transferred under my name from my late father who just passed away, and that's it.","start":394.33502,"end":400.18002,"sentiment":"neutral","sentiment_score":-0.09474840685725212}],"sentiment":"neutral","sentiment_score":-0.06468404618163522,"channel":0,"num_words":52,"start":384.49503,"end":400.18002},{"sentences":[{"text":"Okay.","start":400.165,"end":400.665,"sentiment":"neutral","sentiment_score":-0.04216546565294266}],"sentiment":"neutral","sentiment_score":-0.04216546565294266,"channel":1,"num_words":1,"start":400.165,"end":400.665},{"sentences":[{"text":"They","start":400.80002,"end":401.04,"sentiment":"neutral","sentiment_score":-0.10338515043258668}],"sentiment":"neutral","sentiment_score":-0.10338515043258668,"channel":0,"num_words":1,"start":400.80002,"end":401.04},{"sentences":[{"text":"Alright.","start":400.805,"end":401.305,"sentiment":"neutral","sentiment_score":-0.10033974051475524}],"sentiment":"neutral","sentiment_score":-0.10033974051475524,"channel":1,"num_words":1,"start":400.805,"end":401.305},{"sentences":[{"text":"they don't have any right to lock it.","start":401.04,"end":402.72,"sentiment":"neutral","sentiment_score":-0.3074596766382456},{"text":"You know?","start":402.72,"end":403.2,"sentiment":"neutral","sentiment_score":-0.209579735994339},{"text":"I mean, I don't know what the the laws are there in Uganda, but, you know, you can't use money from a car from a SIM card.","start":403.2,"end":411.385,"sentiment":"neutral","sentiment_score":-0.22485173410839504},{"text":"If I transfer money to his debit card or credit card or his bank account, that's a completely different","start":411.845,"end":417.285,"sentiment":"neutral","sentiment_score":-0.1778029223021708}],"sentiment":"neutral","sentiment_score":-0.2201444505314742,"channel":0,"num_words":56,"start":401.04,"end":417.285},{"sentences":[{"text":"Different","start":417.275,"end":417.675,"sentiment":"neutral","sentiment_score":-0.197266548871994}],"sentiment":"neutral","sentiment_score":-0.197266548871994,"channel":1,"num_words":1,"start":417.275,"end":417.675},{"sentences":[{"text":"story altogether.","start":417.285,"end":418.105,"sentiment":"neutral","sentiment_score":-0.24793490767478943}],"sentiment":"neutral","sentiment_score":-0.24793490767478943,"channel":0,"num_words":2,"start":417.285,"end":418.105},{"sentences":[{"text":"story.","start":417.675,"end":418.175,"sentiment":"neutral","sentiment_score":-0.13871154189109802},{"text":"Yeah.","start":418.235,"end":418.715,"sentiment":"neutral","sentiment_score":-0.06523493677377701},{"text":"Okay.","start":418.715,"end":419.215,"sentiment":"neutral","sentiment_score":-0.05624198913574219}],"sentiment":"neutral","sentiment_score":-0.0867294892668724,"channel":1,"num_words":3,"start":417.675,"end":419.215},{"sentences":[{"text":"But if I'm if I'm activating a SIM card and I'm topping it up with","start":418.885,"end":423.65,"sentiment":"neutral","sentiment_score":-0.05867277905344963}],"sentiment":"neutral","sentiment_score":-0.05867277905344963,"channel":0,"num_words":15,"start":418.885,"end":423.65},{"sentences":[{"text":"Yep.","start":423.435,"end":423.935,"sentiment":"neutral","sentiment_score":-0.04425272345542908}],"sentiment":"neutral","sentiment_score":-0.04425272345542908,"channel":1,"num_words":1,"start":423.435,"end":423.935},{"sentences":[{"text":"with money, whether it's 1¢ or dollar or a 100 or a thousand dollars, whatever it is, that","start":423.65,"end":428.61,"sentiment":"neutral","sentiment_score":-0.0710692521842087}],"sentiment":"neutral","sentiment_score":-0.0710692521842087,"channel":0,"num_words":18,"start":423.65,"end":428.61},{"sentences":[{"text":"Uh-huh.","start":428.28,"end":428.78,"sentiment":"neutral","sentiment_score":-0.09416135400533676}],"sentiment":"neutral","sentiment_score":-0.09416135400533676,"channel":1,"num_words":1,"start":428.28,"end":428.78},{"sentences":[{"text":"that","start":428.61,"end":429.11,"sentiment":"neutral","sentiment_score":-0.047115765511989594}],"sentiment":"neutral","sentiment_score":-0.047115765511989594,"channel":0,"num_words":1,"start":428.61,"end":429.11},{"sentences":[{"text":"Okay.","start":429.08,"end":429.58,"sentiment":"neutral","sentiment_score":-0.06557047367095947}],"sentiment":"neutral","sentiment_score":-0.06557047367095947,"channel":1,"num_words":1,"start":429.08,"end":429.58},{"sentences":[{"text":"that money goes directly to that card, and that's it.","start":429.41,"end":432.55,"sentiment":"neutral","sentiment_score":-0.11718847826123238},{"text":"So the the Uganda Airtel, whoever they are, need to just unlock that card.","start":432.69,"end":437.51,"sentiment":"neutral","sentiment_score":-0.17045288479753903}],"sentiment":"neutral","sentiment_score":-0.14825938207407793,"channel":0,"num_words":24,"start":429.41,"end":437.51},{"sentences":[{"text":"Okay.","start":437.48,"end":437.98,"sentiment":"neutral","sentiment_score":-0.011009585112333298},{"text":"Alright.","start":438.04,"end":438.52,"sentiment":"neutral","sentiment_score":0.0128646744415164}],"sentiment":"neutral","sentiment_score":0.0009275446645915508,"channel":1,"num_words":2,"start":437.48,"end":438.52},{"sentences":[{"text":"There there","start":438.38492,"end":438.70493,"sentiment":"neutral","sentiment_score":-0.028827285394072533}],"sentiment":"neutral","sentiment_score":-0.028827285394072533,"channel":0,"num_words":2,"start":438.38492,"end":438.70493},{"sentences":[{"text":"I'll give","start":438.52,"end":438.91998,"sentiment":"neutral","sentiment_score":-0.0024589833337813616}],"sentiment":"neutral","sentiment_score":-0.0024589833337813616,"channel":1,"num_words":2,"start":438.52,"end":438.91998},{"sentences":[{"text":"must be","start":438.70493,"end":439.02493,"sentiment":"neutral","sentiment_score":-0.01226028986275196}],"sentiment":"neutral","sentiment_score":-0.01226028986275196,"channel":0,"num_words":2,"start":438.70493,"end":439.02493},{"sentences":[{"text":"him","start":438.91998,"end":439.08,"sentiment":"neutral","sentiment_score":-0.020934119820594788}],"sentiment":"neutral","sentiment_score":-0.020934119820594788,"channel":1,"num_words":1,"start":438.91998,"end":439.08},{"sentences":[{"text":"some","start":439.02493,"end":439.18494,"sentiment":"neutral","sentiment_score":-0.010525353252887726}],"sentiment":"neutral","sentiment_score":-0.010525353252887726,"channel":0,"num_words":1,"start":439.02493,"end":439.18494},{"sentences":[{"text":"a call","start":439.08,"end":439.48,"sentiment":"neutral","sentiment_score":-0.011229930445551872}],"sentiment":"neutral","sentiment_score":-0.011229930445551872,"channel":1,"num_words":2,"start":439.08,"end":439.48},{"sentences":[{"text":"security","start":439.18494,"end":439.66492,"sentiment":"neutral","sentiment_score":-0.04392823949456215}],"sentiment":"neutral","sentiment_score":-0.04392823949456215,"channel":0,"num_words":1,"start":439.18494,"end":439.66492},{"sentences":[{"text":"when he","start":439.48,"end":439.8,"sentiment":"neutral","sentiment_score":-0.029875933192670345}],"sentiment":"neutral","sentiment_score":-0.029875933192670345,"channel":1,"num_words":2,"start":439.48,"end":439.8},{"sentences":[{"text":"procedures","start":439.66492,"end":440.16492,"sentiment":"neutral","sentiment_score":-0.030222058296203613}],"sentiment":"neutral","sentiment_score":-0.030222058296203613,"channel":0,"num_words":1,"start":439.66492,"end":440.16492},{"sentences":[{"text":"wakes up.","start":439.8,"end":440.62,"sentiment":"neutral","sentiment_score":-0.02118043042719364}],"sentiment":"neutral","sentiment_score":-0.02118043042719364,"channel":1,"num_words":2,"start":439.8,"end":440.62},{"sentences":[{"text":"there.","start":440.2249,"end":440.62494,"sentiment":"neutral","sentiment_score":0.012873558327555656},{"text":"Yep.","start":440.62494,"end":441.10492,"sentiment":"neutral","sentiment_score":0.07066675275564194}],"sentiment":"neutral","sentiment_score":0.0417701555415988,"channel":0,"num_words":2,"start":440.2249,"end":441.10492},{"sentences":[{"text":"Yeah.","start":440.68,"end":441.18,"sentiment":"neutral","sentiment_score":0.11346430331468582}],"sentiment":"neutral","sentiment_score":0.11346430331468582,"channel":1,"num_words":1,"start":440.68,"end":441.18},{"sentences":[{"text":"Alright.","start":441.10492,"end":441.60492,"sentiment":"neutral","sentiment_score":0.24788260459899905}],"sentiment":"neutral","sentiment_score":0.24788260459899905,"channel":0,"num_words":1,"start":441.10492,"end":441.60492},{"sentences":[{"text":"Thank you for your help.","start":441.56,"end":442.78,"sentiment":"positive","sentiment_score":0.554745876789093}],"sentiment":"positive","sentiment_score":0.554745876789093,"channel":1,"num_words":5,"start":441.56,"end":442.78},{"sentences":[{"text":"You're most","start":442.7849,"end":443.5049,"sentiment":"positive","sentiment_score":0.4239407181739807}],"sentiment":"positive","sentiment_score":0.4239407181739807,"channel":0,"num_words":2,"start":442.7849,"end":443.5049},{"sentences":[{"text":"Okay.","start":443.47495,"end":443.97495,"sentiment":"positive","sentiment_score":0.502659261226654}],"sentiment":"positive","sentiment_score":0.502659261226654,"channel":1,"num_words":1,"start":443.47495,"end":443.97495},{"sentences":[{"text":"welcome.","start":443.5049,"end":444.0049,"sentiment":"positive","sentiment_score":0.7336549758911133}],"sentiment":"positive","sentiment_score":0.7336549758911133,"channel":0,"num_words":1,"start":443.5049,"end":444.0049},{"sentences":[{"text":"Bye.","start":444.93744,"end":445.43744,"sentiment":"positive","sentiment_score":0.4360824525356293}],"sentiment":"positive","sentiment_score":0.4360824525356293,"channel":1,"num_words":1,"start":444.93744,"end":445.43744},{"sentences":[{"text":"Bye.","start":445.10492,"end":445.60492,"sentiment":"neutral","sentiment_score":-0.08513376861810684}],"sentiment":"neutral","sentiment_score":-0.08513376861810684,"channel":0,"num_words":1,"start":445.10492,"end":445.60492}]},"summary":{"result":"success","short":"A customer is concerned about fraudulent activities happening around the world and their son's AT phone number not showing up on their account. The agent explains they are working to resolve the issue and asks for a contract number to check for better English. The customer confirms the transfer was made automatically and that their late father's In SIM card is now their own, but the transfer should have been made to the correct card. The customer's sponsor son needs to call security to unlock the transfer."},"intents":{"segments":[{"text":"I just wanna give you help. morning.","start_word":2,"end_word":8,"intents":[{"intent":"Seeking assistance","confidence_score":0.0027748584},{"intent":"Seek assistance","confidence_score":0.00049791276}]},{"text":"I've been transferring money to him in Uganda, my sponsor Health. son.","start_word":22,"end_word":33,"intents":[{"intent":"Transfer money","confidence_score":0.052294698},{"intent":"Assist with transfer","confidence_score":0.00023209516}]},{"text":"Are you able to access that? Or Uganda number.","start_word":111,"end_word":119,"intents":[{"intent":"Access and access information","confidence_score":0.0045345617}]},{"text":"There is a lot of fraudulent activities happening around the globe at the moment, especially here in Australia. I yeah.","start_word":648,"end_word":667,"intents":[{"intent":"Report fraudulent activities","confidence_score":0.033129763}]},{"text":"You're gonna have to ring up well, virtually, your your sponsor son, being at a legal age is the one that needs to do that over there from what I'm thinking.","start_word":725,"end_word":755,"intents":[{"intent":"Specify purpose of call","confidence_score":0.0008952357}]},{"text":"the the SIM card has been number has been transferred into his name, but what they didn't do was transfer the funds.","start_word":798,"end_word":819,"intents":[{"intent":"Transfer funds","confidence_score":0.46338338}]},{"text":"So the the Uganda Airtel, whoever they are, need to just unlock that card. Okay.","start_word":1387,"end_word":1401,"intents":[{"intent":"Unlock card","confidence_score":0.32089216}]}]},"sentiments":{"segments":[{"text":"Good Yes. I just wanna give you help.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.4189775884151459},{"text":"morning. We we've got a a case in on my son's AT phone number. I've been transferring money to him in Uganda, my sponsor Health. son.","start_word":8,"end_word":33,"sentiment":"neutral","sentiment_score":-0.04190078377723694},{"text":"And the money's not there on his account, and they keep telling me someone in Uganda keeps telling me to to get a statement, which is not possible.","start_word":34,"end_word":61,"sentiment":"negative","sentiment_score":-0.3470988869667053},{"text":"So I'm just wondering if you can look into this and and help So what what what number are we talking about? me. It's a Ugandan number, and we do have a they give they've given us a a case number with with a hash in front of it. Are you able to access that? Or Uganda number.","start_word":62,"end_word":119,"sentiment":"neutral","sentiment_score":-0.047690246254205704},{"text":"We don't okay.","start_word":120,"end_word":122,"sentiment":"negative","sentiment_score":-0.36525067687034607},{"text":"Let's start all over again. So your son's in Uganda. Right? yep. So my sponsor son's in Uganda, and for Yeah. the last four years, I've been transferring money through Remedy and World Remit to him on on a number. Now it was the number we I've just found out was a registered number in his late father's name. So he got his father's SIM card. Okay. So this this is regarding the SIM card. Is that right? Yeah. With Airtel money. Okay. Okay. Okay. So this is we're talking about Airtel Uganda. Right? Yes. Okay. Well, this is Airtel Australia, which is I know. not the I same understand that. it's not the same company. Right. Okay. So I Alright. can't help you. Sorry about that. So how do I get to speak to somebody that I don't know if you've ever dealt with somebody in Uganda, but they just they No. cares. We don't. We don't. We don't because we don't know anybody in Uganda. It's a different company, different network. So how were you doing it before? What do you mean how was I doing it? Doing How were what? you transferring the money before that was getting to him? The same I've always been transferring it through through a mobile money provider onto his phone. And how come and what what's up? It's not it's not working now? Or Well, the the card was in his father's name and he was using it and he didn't tell me that and I kept transferring money.","start_word":123,"end_word":380,"sentiment":"neutral","sentiment_score":-0.11794952349376309},{"text":"And then all of a sudden, Airtel and Uganda has looked at his account and they've frozen it because, obviously, the man's dead and there's money going in and out of the account. So they've frozen his account.","start_word":381,"end_word":418,"sentiment":"negative","sentiment_score":-0.4612563252449035},{"text":"And then So that's two days after freezing it, I've transferred about probably 1,200 Australia onto his account. Then he's gone through the process like we do here and and, like, got the death certificate and the letter from the courts and everything saying that he was the rightful heir. They've transferred the line from his father's name into his name, same phone number.","start_word":419,"end_word":482,"sentiment":"neutral","sentiment_score":-0.20103737711906433},{"text":"But what they didn't do was transfer the money that was sitting on there that they I transfer and I'd locked his account onto the new number. And I keep sending them things and sending them the death certificates and the claim form for and asking them to have a look at the previous account holders.","start_word":483,"end_word":538,"sentiment":"negative","sentiment_score":-0.3784959614276886},{"text":"You're you're a sponsored son. How old is he? 24, and he's having What? the same problem over there. Yeah. Only he can resolve that over there, unfortunately. He's there, so he will need to find it's it's Well, the same he's thing done in that. in He's this done that, yeah. and the people in in Bali are telling him that the money is not there. But I know the money is there, and we've got the receipts to say it is there. But unless somebody's taken it out of his account, fortunately, from the office in in Bali, Yeah. and they're That could saying that could happen.","start_word":539,"end_word":647,"sentiment":"neutral","sentiment_score":-0.18931414186954496},{"text":"There is a lot of fraudulent activities happening around the globe at the moment, especially here in Australia.","start_word":648,"end_word":665,"sentiment":"negative","sentiment_score":-0.629858672618866},{"text":"I yeah. can tell you that firsthand Yeah. because being an Internet service provider, we're on the front line to see stuff like that happen. Yeah. Yeah. So is there a is do you do I just is there a contract number over there where people speak better English, or do I just have to ring the No. You're gonna have to ring up well, virtually, your your sponsor son, being at a legal age is the one that needs to do that over there from what I'm thinking. Otherwise, you're gonna have to ring up so you put the money into his In SIM the card, phone the SIM card, but the SIM card was registered in his late father's name. but that's But been the transferred to him now. Right? the the SIM card has been number has been transferred into his name, but what they didn't do was transfer the funds. Yeah. But if the funds were were put into that number, it should have just happened automatically. Would it? Well, it should have. So if I'm if I'm putting money into a SIM card, Yeah. alright, and I'm transferring that SIM card to somebody else, whatever whatever credit is that in that SIM card automatically goes with that SIM card. Even if it was put in, like, the other Yeah. person's Yeah. Whatever. name, wouldn't Yeah. Because wouldn't wouldn't the it credit have to be claimed if the person died? Or the no. person No. No. was dead? No. No. No. No. No. No. No. No. No. No. No. You're talking about if you're putting money into somebody else's account, a bank account, that's different. Yeah. Yeah. But you've transferred money directly to that SIM card, $1,200, whatever it was. Yeah. Until my mobile money is SIM card. Yeah. Yeah. So it's the same thing here here in Australia. So let's say I've got a SIM code that starts with 04, Yeah. and for some reason, my my friend and my cousin is helping me out. So look. I'll I'll put $600 there. Yeah.","start_word":666,"end_word":1013,"sentiment":"neutral","sentiment_score":-0.061233315616846085},{"text":"That person passes away.","start_word":1014,"end_word":1017,"sentiment":"negative","sentiment_score":-0.3337874412536621},{"text":"I've got the the here in Australia, works with the other the what do you call it? The not the death certificate, the will. Yeah. So the will has been authorized under my name, and I'll just get it all transferred. So whatever money has already been added to that card as a credit comes automatically with the card. So Okay. all we're doing is just transferring the title of that card from one name to another, so that shouldn't change. Okay. So then Yeah. it looks like it it might have been somebody alright. If if he's telling me the truth and the money is not there, then it means that somebody, when they've transferred the card across has taken the money No.","start_word":1018,"end_word":1141,"sentiment":"neutral","sentiment_score":-0.02919009718443117},{"text":"out. They can't do that.","start_word":1142,"end_word":1146,"sentiment":"negative","sentiment_score":-0.5681927800178528},{"text":"Can't they? Not even the Airtel people? No. Because Okay. you you've transferred the money to that SIM card so he can make and receive calls. Right? Yep. Well, that's it. So that that money is automatically on that kid. And now unless Airtel from Uganda has blocked the card, They did. They well, blocked they it. need to The they just need to unblock that card, and that's it. right. Okay. So as soon Alright. as they unblock the card, he's able to receive and make money. So your sponsor son needs to ring them up and say, look, I'm the rightful owner of this card now. Here's a document that's been transferred under my name from my late father who just passed away, and that's it. Okay. They Alright. they don't have any right to lock it. You know? I mean, I don't know what the the laws are there in Uganda, but, you know, you can't use money from a car from a SIM card. If I transfer money to his debit card or credit card or his bank account, that's a completely different Different story altogether. story. Yeah. Okay. But if I'm if I'm activating a SIM card and I'm topping it up with Yep. with money, whether it's 1<unk> or dollar or a 100 or a thousand dollars, whatever it is, that Uh-huh. that Okay. that money goes directly to that card, and that's it. So the the Uganda Airtel, whoever they are, need to just unlock that card. Okay. Alright. There there I'll give must be him some a call security when he procedures wakes up. there. Yep. Yeah. Alright.","start_word":1147,"end_word":1423,"sentiment":"neutral","sentiment_score":-0.1025300845503807},{"text":"Thank you for your help. You're most Okay. welcome. Bye.","start_word":1424,"end_word":1432,"sentiment":"positive","sentiment_score":0.6078851388560401},{"text":"Bye.","start_word":1433,"end_word":1433,"sentiment":"neutral","sentiment_score":0.27171099185943604}],"average":{"sentiment":"neutral","sentiment_score":-0.1191068033533772}}}}