{"metadata":{"transaction_key":"deprecated","request_id":"019ec98f-2578-7573-b6d9-b49ac9fd8ff5","sha256":"e93079ee0889f159dce32e4c7b98bc7cd961aced75e275be345869bd4e56c362","created":"2026-06-15T04:34:23.616Z","duration":210.59995,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":568,"output_tokens":78},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":619,"output_tokens":621},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":619,"output_tokens":72}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen again from Airtel tech support. Yeah. Is it okay if you request a picture of your box there, the one that you mentioned earlier? Is it okay if you request a picture of the modem that is installed there at the area? Yeah. Because upon checking in with Gigafy, they said that the user has there's no service yet at your address because no user has signed up there. So this means you need to sign up for a service at this location first for us to activate the service at the area. Yes. Yeah. That's correct. You can't log in with the modem? Mhmm. Mhmm. Mhmm. You go fine. Okay. I get it. Okay. I'll coordinate this to the Gigafine network, then I'll get back to you. Is that okay? K. Yes. Mhmm. May I get your email, please, so that I can send it to you instead, or I can send it to the email registered here? The email that we have here is mike20190909@gmail.com. Is that correct? Okay. Sure. I'm going to send it shortly, then just reply to that email with the pictures. K. Thank you. Bye for now.","confidence":0.99902344,"words":[{"word":"hello","start":2.48,"end":2.8799999,"confidence":0.9970703,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.13158977031707764},{"word":"good","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4691244959831238},{"word":"afternoon","start":3.12,"end":3.6,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3567066490650177},{"word":"this","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.3212403655052185},{"word":"is","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.32025206089019775},{"word":"maureen","start":4.0,"end":4.3199997,"confidence":0.8598633,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.4052583575248718},{"word":"again","start":4.3199997,"end":4.8199997,"confidence":0.97998047,"punctuated_word":"again","sentiment":"positive","sentiment_score":0.391108751296997},{"word":"from","start":5.12,"end":5.6,"confidence":0.9921875,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.3213685154914856},{"word":"airtel","start":5.6,"end":6.08,"confidence":0.98014325,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.33256781101226807},{"word":"tech","start":6.08,"end":6.3999996,"confidence":0.98095703,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.40309959650039673},{"word":"support","start":6.3999996,"end":6.8999996,"confidence":1.0,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.32986167073249817},{"word":"yeah","start":7.2799997,"end":7.6,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2346992939710617},{"word":"is","start":7.9199996,"end":8.08,"confidence":0.9970703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.19300514459609985},{"word":"it","start":8.08,"end":8.24,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.24938702583312988},{"word":"okay","start":8.24,"end":8.559999,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.24632027745246887},{"word":"if","start":8.559999,"end":8.72,"confidence":0.78564453,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2481200098991394},{"word":"you","start":8.72,"end":8.8,"confidence":0.5908203,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18129779398441315},{"word":"request","start":8.8,"end":9.2,"confidence":0.9980469,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.2321537733078003},{"word":"a","start":9.2,"end":9.36,"confidence":0.9223633,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.23590242862701416},{"word":"picture","start":9.36,"end":9.84,"confidence":1.0,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.17240510880947113},{"word":"of","start":9.84,"end":10.0,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.16169723868370056},{"word":"your","start":10.0,"end":10.48,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.17969541251659393},{"word":"box","start":10.48,"end":10.96,"confidence":1.0,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.177944615483284},{"word":"there","start":10.96,"end":11.46,"confidence":0.78466797,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.14866599440574646},{"word":"the","start":12.719999,"end":13.04,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06821420788764954},{"word":"one","start":13.04,"end":13.28,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.01554967276751995},{"word":"that","start":13.28,"end":13.5199995,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01545657217502594},{"word":"you","start":13.5199995,"end":13.679999,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.011421028524637222},{"word":"mentioned","start":13.679999,"end":14.08,"confidence":0.9951172,"punctuated_word":"mentioned","sentiment":"neutral","sentiment_score":0.01380535401403904},{"word":"earlier","start":14.08,"end":14.58,"confidence":0.98999023,"punctuated_word":"earlier?","sentiment":"neutral","sentiment_score":0.006531006656587124},{"word":"is","start":19.064999,"end":19.225,"confidence":0.9140625,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.06955435872077942},{"word":"it","start":19.225,"end":19.385,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.11283047497272491},{"word":"okay","start":19.385,"end":19.705,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.11731021851301192},{"word":"if","start":19.705,"end":19.785,"confidence":0.9536133,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.12220221757888794},{"word":"you","start":19.785,"end":20.025,"confidence":0.9194336,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10033872723579408},{"word":"request","start":20.025,"end":20.425,"confidence":0.9970703,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.1192377582192421},{"word":"a","start":20.425,"end":20.505,"confidence":0.9111328,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11298678815364838},{"word":"picture","start":20.505,"end":21.005,"confidence":1.0,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.09294899553060532},{"word":"of","start":21.865,"end":22.265,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06714540719985962},{"word":"the","start":22.265,"end":22.765,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07205021381378174},{"word":"modem","start":22.904999,"end":23.404999,"confidence":0.99902344,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":0.09791853278875352},{"word":"that","start":23.705,"end":23.945,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05897010862827301},{"word":"is","start":23.945,"end":24.185,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0671672523021698},{"word":"installed","start":24.185,"end":24.665,"confidence":0.9970703,"punctuated_word":"installed","sentiment":"neutral","sentiment_score":0.04468497261404991},{"word":"there","start":24.665,"end":25.165,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.06123020499944687},{"word":"at","start":26.105,"end":26.425,"confidence":0.9921875,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.05420484393835068},{"word":"the","start":26.425,"end":26.665,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07137736678123474},{"word":"area","start":26.665,"end":27.165,"confidence":0.99609375,"punctuated_word":"area?","sentiment":"neutral","sentiment_score":0.07103519141674042},{"word":"yeah","start":32.37,"end":32.87,"confidence":0.9782715,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.024406036362051964},{"word":"because","start":33.41,"end":33.91,"confidence":0.8027344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.08833281695842743},{"word":"upon","start":34.13,"end":34.61,"confidence":0.99609375,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.15007466077804563},{"word":"checking","start":34.61,"end":35.09,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.06999912112951279},{"word":"in","start":35.09,"end":35.41,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.09288165718317032},{"word":"with","start":35.41,"end":35.809998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.09634937345981598},{"word":"gigafy","start":35.809998,"end":36.309998,"confidence":0.9814453,"punctuated_word":"Gigafy,","sentiment":"neutral","sentiment_score":-0.08324544876813889},{"word":"they","start":37.25,"end":37.65,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.20604906976222992},{"word":"said","start":37.65,"end":37.97,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.18329572677612305},{"word":"that","start":37.97,"end":38.29,"confidence":0.98291016,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1940779983997345},{"word":"the","start":38.29,"end":38.45,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2007407546043396},{"word":"user","start":38.45,"end":38.95,"confidence":1.0,"punctuated_word":"user","sentiment":"neutral","sentiment_score":-0.11680015176534651},{"word":"has","start":39.01,"end":39.375,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.18462930619716644},{"word":"there's","start":40.895,"end":41.295,"confidence":0.9470215,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.1969332993030548},{"word":"no","start":41.295,"end":41.535,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.19131118059158325},{"word":"service","start":41.535,"end":42.015,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.2122627794742584},{"word":"yet","start":42.015,"end":42.415,"confidence":0.99609375,"punctuated_word":"yet","sentiment":"neutral","sentiment_score":-0.2749658524990082},{"word":"at","start":42.415,"end":42.575,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2278315871953964},{"word":"your","start":42.575,"end":42.895,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1850009560585022},{"word":"address","start":42.895,"end":43.395,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.10602231323719025},{"word":"because","start":43.535,"end":44.035,"confidence":0.91748047,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.19711798429489136},{"word":"no","start":44.415,"end":44.655,"confidence":0.95947266,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.26089048385620117},{"word":"user","start":44.655,"end":45.055,"confidence":1.0,"punctuated_word":"user","sentiment":"neutral","sentiment_score":-0.167280912399292},{"word":"has","start":45.055,"end":45.295,"confidence":0.9921875,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.23491190373897552},{"word":"signed","start":45.295,"end":45.535,"confidence":0.8540039,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":-0.2337624579668045},{"word":"up","start":45.535,"end":45.775,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.15920764207839966},{"word":"there","start":45.775,"end":46.275,"confidence":0.97265625,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.19232581555843353},{"word":"so","start":46.655,"end":47.055,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11891501396894456},{"word":"this","start":47.055,"end":47.375,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.09004068374633789},{"word":"means","start":47.375,"end":47.875,"confidence":1.0,"punctuated_word":"means","sentiment":"neutral","sentiment_score":-0.0718916803598404},{"word":"you","start":48.655,"end":48.815,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09898170828819276},{"word":"need","start":48.815,"end":49.055,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.07731524109840393},{"word":"to","start":49.055,"end":49.295,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09011086821556091},{"word":"sign","start":49.295,"end":49.535,"confidence":1.0,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":-0.0640796348452568},{"word":"up","start":49.535,"end":49.934998,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.050479549914598465},{"word":"for","start":49.934998,"end":50.175,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.042671091854572296},{"word":"a","start":50.175,"end":50.335,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02022022381424904},{"word":"service","start":50.335,"end":50.735,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.005514837801456451},{"word":"at","start":50.735,"end":50.895,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.02409064769744873},{"word":"this","start":50.895,"end":51.135,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0323641300201416},{"word":"location","start":51.135,"end":51.635,"confidence":1.0,"punctuated_word":"location","sentiment":"neutral","sentiment_score":0.005347780883312225},{"word":"first","start":51.695,"end":52.095,"confidence":0.9980469,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.08883659541606903},{"word":"for","start":52.095,"end":52.335,"confidence":0.9589844,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09591663628816605},{"word":"us","start":52.335,"end":52.495,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.0029589831829071045},{"word":"to","start":52.495,"end":52.995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06348838657140732},{"word":"activate","start":53.055,"end":53.555,"confidence":0.9951172,"punctuated_word":"activate","sentiment":"neutral","sentiment_score":0.020305156707763672},{"word":"the","start":53.614998,"end":53.855,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0131138414144516},{"word":"service","start":53.855,"end":54.355,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.028929725289344788},{"word":"at","start":54.66,"end":55.06,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.02746359258890152},{"word":"the","start":55.06,"end":55.14,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03383035957813263},{"word":"area","start":55.14,"end":55.64,"confidence":0.9067383,"punctuated_word":"area.","sentiment":"neutral","sentiment_score":-0.024767063558101658},{"word":"yes","start":64.82,"end":65.32,"confidence":0.890625,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.033497169613838196},{"word":"yeah","start":65.54,"end":66.02,"confidence":0.99072266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03415534272789955},{"word":"that's","start":66.02,"end":66.5,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.015879452228546143},{"word":"correct","start":66.5,"end":66.975,"confidence":0.99316406,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":-0.0552913174033165},{"word":"you","start":80.735,"end":80.895,"confidence":0.9091797,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.2635892629623413},{"word":"can't","start":80.895,"end":81.215,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.25249120593070984},{"word":"log","start":81.215,"end":81.455,"confidence":0.98291016,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.27471935749053955},{"word":"in","start":81.455,"end":81.695,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2472575157880783},{"word":"with","start":81.695,"end":81.935,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2599995732307434},{"word":"the","start":81.935,"end":82.435,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2655496299266815},{"word":"modem","start":83.2,"end":83.7,"confidence":0.9104004,"punctuated_word":"modem?","sentiment":"neutral","sentiment_score":-0.1878761649131775},{"word":"mhmm","start":95.595,"end":96.095,"confidence":0.9678955,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.137996643781662},{"word":"mhmm","start":105.755,"end":106.255,"confidence":0.975708,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03289412707090378},{"word":"mhmm","start":113.26,"end":113.76,"confidence":0.98291016,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.02487003244459629},{"word":"you","start":125.58,"end":125.82,"confidence":0.18359375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.11282800883054732},{"word":"go","start":125.82,"end":126.060005,"confidence":0.6699219,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.21832126379013064},{"word":"fine","start":126.060005,"end":126.405,"confidence":0.65112305,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.08389823138713837},{"word":"okay","start":140.08499,"end":140.58499,"confidence":0.79467773,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10626177489757538},{"word":"i","start":140.645,"end":140.885,"confidence":0.9326172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12062916159629822},{"word":"get","start":140.885,"end":141.045,"confidence":0.9760742,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1168406903743744},{"word":"it","start":141.045,"end":141.48,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.11424010246992113},{"word":"okay","start":141.72,"end":142.22,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.18540555238723755},{"word":"i'll","start":143.87999,"end":143.95999,"confidence":0.91015625,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.21540960669517517},{"word":"coordinate","start":143.95999,"end":144.45999,"confidence":0.9980469,"punctuated_word":"coordinate","sentiment":"neutral","sentiment_score":0.28307873010635376},{"word":"this","start":144.59999,"end":144.84,"confidence":0.9951172,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.27637267112731934},{"word":"to","start":144.84,"end":145.31999,"confidence":0.9707031,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3365892469882965},{"word":"the","start":145.31999,"end":145.56,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2572285532951355},{"word":"gigafine","start":145.56,"end":146.06,"confidence":0.8125,"punctuated_word":"Gigafine","sentiment":"neutral","sentiment_score":0.2832571864128113},{"word":"network","start":146.2,"end":146.59999,"confidence":0.76293945,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":0.21474316716194153},{"word":"then","start":146.59999,"end":146.84,"confidence":0.92822266,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.17993909120559692},{"word":"i'll","start":146.84,"end":147.0,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1785949468612671},{"word":"get","start":147.0,"end":147.15999,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.13919255137443542},{"word":"back","start":147.15999,"end":147.31999,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.13945433497428894},{"word":"to","start":147.31999,"end":147.48,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13221748173236847},{"word":"you","start":147.48,"end":147.64,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1791391670703888},{"word":"is","start":147.64,"end":147.72,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.13830117881298065},{"word":"that","start":147.72,"end":147.95999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.15315791964530945},{"word":"okay","start":147.95999,"end":148.45999,"confidence":1.0,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.1000547707080841},{"word":"k","start":149.23999,"end":149.73999,"confidence":0.6781006,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.05234948918223381},{"word":"yes","start":155.95999,"end":156.405,"confidence":0.92333984,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12425872683525084},{"word":"mhmm","start":166.325,"end":166.825,"confidence":0.9785156,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04550878703594208},{"word":"may","start":167.125,"end":167.365,"confidence":0.7753906,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.0653570294380188},{"word":"i","start":167.365,"end":167.525,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05592102184891701},{"word":"get","start":167.525,"end":167.765,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.054465487599372864},{"word":"your","start":167.765,"end":168.265,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04023818299174309},{"word":"email","start":168.725,"end":169.125,"confidence":0.96240234,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.07235004007816315},{"word":"please","start":169.125,"end":169.59,"confidence":0.8461914,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.07630936801433563},{"word":"so","start":169.59,"end":169.83,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.061858613044023514},{"word":"that","start":169.83,"end":170.06999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07531490921974182},{"word":"i","start":170.06999,"end":170.31,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0674344003200531},{"word":"can","start":170.31,"end":170.55,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05824800580739975},{"word":"send","start":170.55,"end":170.79,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.05624045059084892},{"word":"it","start":170.79,"end":170.87,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07572348415851593},{"word":"to","start":170.87,"end":171.03,"confidence":0.9658203,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07009289413690567},{"word":"you","start":171.03,"end":171.11,"confidence":0.9760742,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07864108681678772},{"word":"instead","start":171.11,"end":171.59,"confidence":0.74560547,"punctuated_word":"instead,","sentiment":"neutral","sentiment_score":0.06131218373775482},{"word":"or","start":171.59,"end":171.83,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05233060196042061},{"word":"i","start":171.83,"end":171.98999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.059433743357658386},{"word":"can","start":171.98999,"end":172.23,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0629030391573906},{"word":"send","start":172.23,"end":172.39,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.04632912576198578},{"word":"it","start":172.39,"end":172.62999,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07414670288562775},{"word":"to","start":172.62999,"end":173.03,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.059243492782115936},{"word":"the","start":173.03,"end":173.19,"confidence":0.95410156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06304153054952621},{"word":"email","start":173.19,"end":173.59,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.056592103093862534},{"word":"registered","start":173.59,"end":174.09,"confidence":0.9394531,"punctuated_word":"registered","sentiment":"neutral","sentiment_score":0.07502001523971558},{"word":"here","start":174.31,"end":174.81,"confidence":0.97436523,"punctuated_word":"here?","sentiment":"neutral","sentiment_score":0.05232039093971253},{"word":"the","start":185.475,"end":185.875,"confidence":0.9448242,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.06390698999166489},{"word":"email","start":185.875,"end":186.195,"confidence":0.9980469,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.08971748501062393},{"word":"that","start":186.195,"end":186.435,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08381742238998413},{"word":"we","start":186.435,"end":186.595,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08812852203845978},{"word":"have","start":186.595,"end":186.91501,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08306203037500381},{"word":"here","start":186.91501,"end":187.315,"confidence":0.9223633,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.08127100765705109},{"word":"is","start":187.315,"end":187.795,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06097467988729477},{"word":"mike20190909@gmail.com","start":187.795,"end":192.675,"confidence":0.9943673,"punctuated_word":"mike20190909@gmail.com.","sentiment":"neutral","sentiment_score":0.06696606427431107},{"word":"is","start":192.675,"end":193.075,"confidence":0.54052734,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.08270249515771866},{"word":"that","start":193.075,"end":193.395,"confidence":0.6435547,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08135824650526047},{"word":"correct","start":193.395,"end":193.895,"confidence":0.9975586,"punctuated_word":"correct?","sentiment":"neutral","sentiment_score":0.08058667927980423},{"word":"okay","start":197.235,"end":197.63501,"confidence":0.75805664,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1782824546098709},{"word":"sure","start":197.63501,"end":198.13501,"confidence":0.9995117,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.23998871445655823},{"word":"i'm","start":198.79,"end":198.95,"confidence":0.9916992,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2272610068321228},{"word":"going","start":198.95,"end":199.26999,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.23561133444309235},{"word":"to","start":199.26999,"end":199.51,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.24982599914073944},{"word":"send","start":199.51,"end":199.75,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.2369355410337448},{"word":"it","start":199.75,"end":199.90999,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.21482090651988983},{"word":"shortly","start":199.90999,"end":200.39,"confidence":0.73742676,"punctuated_word":"shortly,","sentiment":"neutral","sentiment_score":0.20217573642730713},{"word":"then","start":200.39,"end":200.70999,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.15979991853237152},{"word":"just","start":200.70999,"end":201.20999,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.16400146484375},{"word":"reply","start":201.26999,"end":201.59,"confidence":0.99902344,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":0.2039405256509781},{"word":"to","start":201.59,"end":201.82999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.23797276616096497},{"word":"that","start":201.82999,"end":201.98999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.22832989692687988},{"word":"email","start":201.98999,"end":202.39,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.23710227012634277},{"word":"with","start":202.39,"end":202.54999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.211578369140625},{"word":"the","start":202.54999,"end":202.70999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.20073990523815155},{"word":"pictures","start":202.70999,"end":203.20999,"confidence":0.9995117,"punctuated_word":"pictures.","sentiment":"neutral","sentiment_score":0.16158008575439453},{"word":"k","start":205.51,"end":205.90999,"confidence":0.94750977,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.24208444356918335},{"word":"thank","start":205.90999,"end":206.06999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.544490396976471},{"word":"you","start":206.06999,"end":206.39,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.31247538328170776},{"word":"bye","start":206.39,"end":206.62999,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.05793485790491104},{"word":"for","start":206.62999,"end":206.79,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.035277172923088074},{"word":"now","start":206.79,"end":207.29,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.08645708858966827}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen again from Airtel tech support. Yeah. Is it okay if you request a picture of your box there, the one that you mentioned earlier?\n\nIs it okay if you request a picture of the modem that is installed there at the area? Yeah. Because upon checking in with Gigafy, they said that the user has there's no service yet at your address because no user has signed up there. So this means you need to sign up for a service at this location first for us to activate the service at the area. Yes.\n\nYeah. That's correct. You can't log in with the modem? Mhmm. Mhmm.\n\nMhmm. You go fine. Okay. I get it. Okay.\n\nI'll coordinate this to the Gigafine network, then I'll get back to you. Is that okay? K. Yes. Mhmm.\n\nMay I get your email, please, so that I can send it to you instead, or I can send it to the email registered here? The email that we have here is mike20190909@gmail.com. Is that correct? Okay. Sure.\n\nI'm going to send it shortly, then just reply to that email with the pictures. K. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.48,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.13158977031707764},{"text":"Good afternoon.","start":2.8799999,"end":3.6,"sentiment":"positive","sentiment_score":0.41291557252407074},{"text":"This is Maureen again from Airtel tech support.","start":3.6,"end":6.8999996,"sentiment":"positive","sentiment_score":0.3530946411192417},{"text":"Yeah.","start":7.2799997,"end":7.6,"sentiment":"neutral","sentiment_score":0.2346992939710617},{"text":"Is it okay if you request a picture of your box there, the one that you mentioned earlier?","start":7.9199996,"end":14.58,"sentiment":"neutral","sentiment_score":0.14208737031246224}],"sentiment":"neutral","sentiment_score":0.21914833346381785,"num_words":30,"start":2.48,"end":14.58},{"sentences":[{"text":"Is it okay if you request a picture of the modem that is installed there at the area?","start":19.064999,"end":27.165,"sentiment":"neutral","sentiment_score":0.08406631296707524},{"text":"Yeah.","start":32.37,"end":32.87,"sentiment":"neutral","sentiment_score":0.024406036362051964},{"text":"Because upon checking in with Gigafy, they said that the user has there's no service yet at your address because no user has signed up there.","start":33.41,"end":46.275,"sentiment":"neutral","sentiment_score":-0.17331927900130933},{"text":"So this means you need to sign up for a service at this location first for us to activate the service at the area.","start":46.655,"end":55.64,"sentiment":"neutral","sentiment_score":-0.04376343575616678},{"text":"Yes.","start":64.82,"end":65.32,"sentiment":"neutral","sentiment_score":0.033497169613838196}],"sentiment":"neutral","sentiment_score":-0.056936098182840005,"num_words":70,"start":19.064999,"end":65.32},{"sentences":[{"text":"Yeah.","start":65.54,"end":66.02,"sentiment":"neutral","sentiment_score":0.03415534272789955},{"text":"That's correct.","start":66.02,"end":66.975,"sentiment":"neutral","sentiment_score":-0.019705932587385178},{"text":"You can't log in with the modem?","start":80.735,"end":83.7,"sentiment":"neutral","sentiment_score":-0.2502118157488959},{"text":"Mhmm.","start":95.595,"end":96.095,"sentiment":"neutral","sentiment_score":-0.137996643781662},{"text":"Mhmm.","start":105.755,"end":106.255,"sentiment":"neutral","sentiment_score":-0.03289412707090378}],"sentiment":"neutral","sentiment_score":-0.16063583362847567,"num_words":12,"start":65.54,"end":106.255},{"sentences":[{"text":"Mhmm.","start":113.26,"end":113.76,"sentiment":"neutral","sentiment_score":-0.02487003244459629},{"text":"You go fine.","start":125.58,"end":126.405,"sentiment":"neutral","sentiment_score":0.13834916800260544},{"text":"Okay.","start":140.08499,"end":140.58499,"sentiment":"neutral","sentiment_score":0.10626177489757538},{"text":"I get it.","start":140.645,"end":141.48,"sentiment":"neutral","sentiment_score":0.1172366514801979},{"text":"Okay.","start":141.72,"end":142.22,"sentiment":"neutral","sentiment_score":0.18540555238723755}],"sentiment":"neutral","sentiment_score":0.11483941703206962,"num_words":9,"start":113.26,"end":142.22},{"sentences":[{"text":"I'll coordinate this to the Gigafine network, then I'll get back to you.","start":143.87999,"end":147.64,"sentiment":"neutral","sentiment_score":0.2165551334619522},{"text":"Is that okay?","start":147.64,"end":148.45999,"sentiment":"neutral","sentiment_score":0.13050462305545807},{"text":"K.","start":149.23999,"end":149.73999,"sentiment":"neutral","sentiment_score":0.05234948918223381},{"text":"Yes.","start":155.95999,"end":156.405,"sentiment":"neutral","sentiment_score":0.12425872683525084},{"text":"Mhmm.","start":166.325,"end":166.825,"sentiment":"neutral","sentiment_score":0.04550878703594208}],"sentiment":"neutral","sentiment_score":0.18046566353816734,"num_words":19,"start":143.87999,"end":166.825},{"sentences":[{"text":"May I get your email, please, so that I can send it to you instead, or I can send it to the email registered here?","start":167.125,"end":174.81,"sentiment":"neutral","sentiment_score":0.0628347161412239},{"text":"The email that we have here is mike20190909@gmail.com.","start":185.475,"end":192.675,"sentiment":"neutral","sentiment_score":0.07723052520304918},{"text":"Is that correct?","start":192.675,"end":193.895,"sentiment":"neutral","sentiment_score":0.08154914031426112},{"text":"Okay.","start":197.235,"end":197.63501,"sentiment":"neutral","sentiment_score":0.1782824546098709},{"text":"Sure.","start":197.63501,"end":198.13501,"sentiment":"neutral","sentiment_score":0.23998871445655823}],"sentiment":"neutral","sentiment_score":0.07504291303063694,"num_words":38,"start":167.125,"end":198.13501},{"sentences":[{"text":"I'm going to send it shortly, then just reply to that email with the pictures.","start":198.79,"end":203.20999,"sentiment":"neutral","sentiment_score":0.21144504845142365},{"text":"K.","start":205.51,"end":205.90999,"sentiment":"neutral","sentiment_score":0.24208444356918335},{"text":"Thank you.","start":205.90999,"end":206.39,"sentiment":"positive","sentiment_score":0.42848289012908936},{"text":"Bye for now.","start":206.39,"end":207.29,"sentiment":"neutral","sentiment_score":-0.02126646786928177}],"sentiment":"neutral","sentiment_score":0.20032983557099387,"num_words":21,"start":198.79,"end":207.29}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Yes. Sorry? Sorry? Box. So I need to take a picture of the box here. So I need to set up the so first, I set up the Gig Fi account. Yep. But I already got the I already got the box here, and I can't I can't receive the signal. You know? I can't receive the Wi Fi signal, but I don't have I can't log in. Yeah. Because because I can't I have the because I I can't receive the Wi Fi signal. And once I I press it and then hit turn to the website, let me choose which company you want to go with, and I choose your company. And then and I pay $100 for the plan for the website plan. Mhmm. And and then for now, is the the the Wi Fi is still not working. And I called I I called the gig I called the gig for this, yeah, this morning, and then they said the the motor is the the motor is work. I just need to call your company to activate the work or active the Wi Fi. Okay. How about I send it? Can you receive any photo? I send you the photo with the with the with the motor with the order, like, the Wi Fi name and the the password on it, and you can you can say how to how to activate. Yeah. I can tap to receive the text message. I tap my email address. Yes. Correct. You can send email to this address. Okay. Sure. Okay.","confidence":0.98828125,"words":[{"word":"hello","start":0.24,"end":0.74,"confidence":0.99121094,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.02609659917652607},{"word":"yes","start":12.639999,"end":12.88,"confidence":0.8544922,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.15731585025787354},{"word":"yes","start":12.88,"end":12.96,"confidence":0.75439453,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06697133183479309},{"word":"sorry","start":12.96,"end":13.46,"confidence":0.6748047,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":0.02304689958691597},{"word":"sorry","start":16.055,"end":16.555,"confidence":0.9472656,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":0.01432489976286888},{"word":"box","start":23.335,"end":23.835,"confidence":0.6380615,"punctuated_word":"Box.","sentiment":"neutral","sentiment_score":0.09013812243938446},{"word":"so","start":26.97,"end":27.47,"confidence":0.68310547,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.036312784999608994},{"word":"i","start":28.73,"end":28.81,"confidence":0.94384766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03935883194208145},{"word":"need","start":28.81,"end":29.05,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.03489195182919502},{"word":"to","start":29.05,"end":29.21,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.024545978754758835},{"word":"take","start":29.21,"end":29.369999,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.03044022805988789},{"word":"a","start":29.369999,"end":29.529999,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04005075618624687},{"word":"picture","start":29.529999,"end":29.93,"confidence":1.0,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.03836759924888611},{"word":"of","start":29.93,"end":30.169998,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03831885755062103},{"word":"the","start":30.169998,"end":30.33,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0427560955286026},{"word":"box","start":30.33,"end":30.65,"confidence":0.99902344,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.04419798403978348},{"word":"here","start":30.65,"end":31.15,"confidence":0.76000977,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.05453993007540703},{"word":"so","start":57.45,"end":57.690002,"confidence":0.640625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.025312062352895737},{"word":"i","start":57.690002,"end":57.850002,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0072279758751392365},{"word":"need","start":57.850002,"end":58.09,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.0008750297129154205},{"word":"to","start":58.09,"end":58.59,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006931047886610031},{"word":"set","start":59.210003,"end":59.530003,"confidence":0.9980469,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.015665963292121887},{"word":"up","start":59.530003,"end":59.77,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.028951533138751984},{"word":"the","start":59.77,"end":60.27,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02852572500705719},{"word":"so","start":61.61,"end":61.850002,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.0143163800239563},{"word":"first","start":61.850002,"end":62.050003,"confidence":0.6804199,"punctuated_word":"first,","sentiment":"neutral","sentiment_score":0.004775296896696091},{"word":"i","start":62.050003,"end":62.25,"confidence":0.6591797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013184994459152222},{"word":"set","start":62.25,"end":62.49,"confidence":0.9580078,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.0275763850659132},{"word":"up","start":62.49,"end":62.730003,"confidence":0.9951172,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.03285834938287735},{"word":"the","start":62.730003,"end":62.97,"confidence":0.80078125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02956570684909821},{"word":"gig","start":62.97,"end":63.370003,"confidence":0.42114258,"punctuated_word":"Gig","sentiment":"neutral","sentiment_score":0.024606935679912567},{"word":"fi","start":63.370003,"end":63.870003,"confidence":0.53271484,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.021761851385235783},{"word":"account","start":64.01,"end":64.51,"confidence":0.8088379,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.00023683160543441772},{"word":"yep","start":66.01,"end":66.33,"confidence":0.8486328,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.042580269277095795},{"word":"but","start":66.33,"end":66.65,"confidence":0.9941406,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.018466483801603317},{"word":"i","start":66.65,"end":66.73,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.28356438875198364},{"word":"already","start":66.73,"end":67.130005,"confidence":0.9892578,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.2646855115890503},{"word":"got","start":67.130005,"end":67.37,"confidence":0.9770508,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.27704983949661255},{"word":"the","start":67.37,"end":67.87,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.25908133387565613},{"word":"i","start":68.01,"end":68.17,"confidence":0.77685547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.30623430013656616},{"word":"already","start":68.17,"end":68.57,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.2954382300376892},{"word":"got","start":68.57,"end":68.81,"confidence":0.9941406,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.326435387134552},{"word":"the","start":68.81,"end":69.05,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2696126699447632},{"word":"box","start":69.05,"end":69.450005,"confidence":0.9941406,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.1934635043144226},{"word":"here","start":69.450005,"end":69.69,"confidence":0.7446289,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.14635241031646729},{"word":"and","start":69.69,"end":70.19,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16964223980903623},{"word":"i","start":70.685005,"end":70.925,"confidence":0.85839844,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3716033399105072},{"word":"can't","start":70.925,"end":71.08501,"confidence":0.78637695,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4002687931060791},{"word":"i","start":71.08501,"end":71.40501,"confidence":0.9951172,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4458577036857605},{"word":"can't","start":71.40501,"end":71.805,"confidence":0.9970703,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.46250566840171814},{"word":"receive","start":71.805,"end":72.285,"confidence":0.9951172,"punctuated_word":"receive","sentiment":"negative","sentiment_score":-0.5318613648414612},{"word":"the","start":72.285,"end":72.525,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.38076961040496826},{"word":"signal","start":72.525,"end":72.925,"confidence":0.9448242,"punctuated_word":"signal.","sentiment":"negative","sentiment_score":-0.37795647978782654},{"word":"you","start":72.925,"end":73.08501,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.29329416155815125},{"word":"know","start":73.08501,"end":73.40501,"confidence":0.98291016,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":-0.23354226350784305},{"word":"i","start":73.40501,"end":73.565,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.36534613370895386},{"word":"can't","start":73.565,"end":73.885,"confidence":0.9812012,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.3222075402736664},{"word":"receive","start":73.885,"end":74.205,"confidence":0.99902344,"punctuated_word":"receive","sentiment":"negative","sentiment_score":-0.3957870602607727},{"word":"the","start":74.205,"end":74.365005,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3433713912963867},{"word":"wi","start":74.365005,"end":74.605,"confidence":0.9707031,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.29446521401405334},{"word":"fi","start":74.605,"end":74.845,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.200263112783432},{"word":"signal","start":74.845,"end":75.245,"confidence":0.99194336,"punctuated_word":"signal,","sentiment":"neutral","sentiment_score":-0.26072758436203003},{"word":"but","start":75.245,"end":75.645004,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.19135789573192596},{"word":"i","start":75.645004,"end":75.725006,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.31546494364738464},{"word":"don't","start":75.725006,"end":75.965004,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.28385743498802185},{"word":"have","start":75.965004,"end":76.285,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.3218892216682434},{"word":"i","start":76.765,"end":77.005005,"confidence":0.9921875,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.37234699726104736},{"word":"can't","start":77.005005,"end":77.325005,"confidence":0.9680176,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4165076613426209},{"word":"log","start":77.325005,"end":77.645004,"confidence":0.98535156,"punctuated_word":"log","sentiment":"negative","sentiment_score":-0.4781212210655213},{"word":"in","start":77.645004,"end":78.145004,"confidence":1.0,"punctuated_word":"in.","sentiment":"negative","sentiment_score":-0.3943357467651367},{"word":"yeah","start":85.05,"end":85.53,"confidence":0.9748535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1958537399768829},{"word":"because","start":85.53,"end":86.03,"confidence":0.9980469,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.2417381256818771},{"word":"because","start":86.090004,"end":86.590004,"confidence":0.9970703,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2592015862464905},{"word":"i","start":87.37,"end":87.53,"confidence":0.6748047,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3391357660293579},{"word":"can't","start":87.53,"end":88.03,"confidence":0.8762207,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.3174400329589844},{"word":"i","start":89.130005,"end":89.29,"confidence":0.48657227,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3641018569469452},{"word":"have","start":89.29,"end":89.53,"confidence":0.8647461,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.3607373833656311},{"word":"the","start":89.53,"end":89.61,"confidence":0.70410156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.24701423943042755},{"word":"because","start":91.29,"end":91.770004,"confidence":0.99316406,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.30022940039634705},{"word":"i","start":91.770004,"end":92.090004,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4150853455066681},{"word":"i","start":92.090004,"end":92.25,"confidence":0.9951172,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4094902575016022},{"word":"can't","start":92.25,"end":92.57,"confidence":0.9289551,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.42515110969543457},{"word":"receive","start":92.57,"end":93.05,"confidence":0.9980469,"punctuated_word":"receive","sentiment":"negative","sentiment_score":-0.5267114639282227},{"word":"the","start":93.05,"end":93.21001,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.44740357995033264},{"word":"wi","start":93.21001,"end":93.53,"confidence":0.9790039,"punctuated_word":"Wi","sentiment":"negative","sentiment_score":-0.33532556891441345},{"word":"fi","start":93.53,"end":93.850006,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.26465219259262085},{"word":"signal","start":93.850006,"end":94.350006,"confidence":0.82666016,"punctuated_word":"signal.","sentiment":"negative","sentiment_score":-0.36429500579833984},{"word":"and","start":95.29,"end":95.79,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.23963643610477448},{"word":"once","start":95.93,"end":96.43,"confidence":0.7192383,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.13747863471508026},{"word":"i","start":96.73,"end":97.21001,"confidence":0.94189453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13572685420513153},{"word":"i","start":97.21001,"end":97.53,"confidence":0.6503906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1216568797826767},{"word":"press","start":97.53,"end":97.850006,"confidence":0.9404297,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.11404970288276672},{"word":"it","start":97.850006,"end":98.235,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08915561437606812},{"word":"and","start":98.555,"end":98.875,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09388229995965958},{"word":"then","start":98.875,"end":99.035,"confidence":0.38012695,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.07156190276145935},{"word":"hit","start":99.035,"end":99.275,"confidence":0.5097656,"punctuated_word":"hit","sentiment":"neutral","sentiment_score":-0.07826825976371765},{"word":"turn","start":99.275,"end":99.595,"confidence":0.90478516,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.06472713500261307},{"word":"to","start":99.595,"end":99.755,"confidence":0.9838867,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07739308476448059},{"word":"the","start":99.755,"end":99.995,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07484874129295349},{"word":"website","start":99.995,"end":100.495,"confidence":0.8330078,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":-0.08098864555358887},{"word":"let","start":100.635,"end":100.875,"confidence":0.64160156,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.08185771852731705},{"word":"me","start":100.875,"end":101.115,"confidence":0.5107422,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.05839044600725174},{"word":"choose","start":101.115,"end":101.435,"confidence":0.99902344,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":-0.05220673978328705},{"word":"which","start":101.435,"end":101.755,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.040164459496736526},{"word":"company","start":101.755,"end":102.235,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.09142997115850449},{"word":"you","start":102.235,"end":102.395004,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.054372843354940414},{"word":"want","start":102.395004,"end":102.635,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.035070180892944336},{"word":"to","start":102.635,"end":102.715004,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0590144507586956},{"word":"go","start":102.715004,"end":102.875,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.034936606884002686},{"word":"with","start":102.875,"end":103.195,"confidence":0.8659668,"punctuated_word":"with,","sentiment":"neutral","sentiment_score":-0.05836368724703789},{"word":"and","start":103.195,"end":103.355,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06787684559822083},{"word":"i","start":103.355,"end":103.515,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07673147320747375},{"word":"choose","start":103.515,"end":103.915,"confidence":0.9472656,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":-0.05784621834754944},{"word":"your","start":103.915,"end":104.155,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.08001770824193954},{"word":"company","start":104.155,"end":104.655,"confidence":0.94873047,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.08323438465595245},{"word":"and","start":106.555,"end":106.795,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.002172693610191345},{"word":"then","start":106.795,"end":107.035,"confidence":0.9375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.009272783994674684},{"word":"and","start":107.115,"end":107.615,"confidence":0.9902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.007956992834806442},{"word":"i","start":107.675,"end":107.995,"confidence":0.7792969,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.040278054773807526},{"word":"pay","start":107.995,"end":108.315,"confidence":0.81347656,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.026237454265356064},{"word":"$100","start":108.315,"end":109.615,"confidence":1.0,"punctuated_word":"$100","sentiment":"neutral","sentiment_score":0.031257085502147675},{"word":"for","start":110.235,"end":110.555,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.010722726583480837},{"word":"the","start":110.555,"end":110.715,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016911983489990234},{"word":"plan","start":110.715,"end":110.875,"confidence":0.7753906,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.04148104041814804},{"word":"for","start":110.955,"end":111.195,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02568608894944191},{"word":"the","start":111.195,"end":111.275,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.024960163980722427},{"word":"website","start":111.275,"end":111.675,"confidence":0.49951172,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.05480698123574257},{"word":"plan","start":111.675,"end":112.08,"confidence":0.9226074,"punctuated_word":"plan.","sentiment":"neutral","sentiment_score":0.03031572885811329},{"word":"mhmm","start":114.240005,"end":114.740005,"confidence":0.99450684,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.018472887575626373},{"word":"and","start":115.200005,"end":115.520004,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07361364364624023},{"word":"and","start":115.520004,"end":115.68,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07403663545846939},{"word":"then","start":115.68,"end":116.08,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.09480218589305878},{"word":"for","start":116.08,"end":116.240005,"confidence":0.9404297,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.12661799788475037},{"word":"now","start":116.240005,"end":116.560005,"confidence":0.8015137,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.10579675436019896},{"word":"is","start":116.560005,"end":116.880005,"confidence":0.38916016,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1205708235502243},{"word":"the","start":117.200005,"end":117.44,"confidence":0.9580078,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19807825982570648},{"word":"the","start":117.44,"end":117.840004,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2475304752588272},{"word":"the","start":117.840004,"end":118.0,"confidence":0.72802734,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3615155816078186},{"word":"wi","start":118.0,"end":118.16,"confidence":0.9980469,"punctuated_word":"Wi","sentiment":"negative","sentiment_score":-0.386099636554718},{"word":"fi","start":118.16,"end":118.4,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.31631624698638916},{"word":"is","start":118.4,"end":118.64,"confidence":0.984375,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5160287618637085},{"word":"still","start":118.64,"end":118.96,"confidence":0.9951172,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.5369088053703308},{"word":"not","start":118.96,"end":119.200005,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5339474678039551},{"word":"working","start":119.200005,"end":119.700005,"confidence":0.94433594,"punctuated_word":"working.","sentiment":"negative","sentiment_score":-0.3625420331954956},{"word":"and","start":120.4,"end":120.72,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.11831237375736237},{"word":"i","start":120.72,"end":120.880005,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.136863112449646},{"word":"called","start":120.880005,"end":121.28,"confidence":0.96533203,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.14468275010585785},{"word":"i","start":121.68,"end":121.840004,"confidence":0.8803711,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10882237553596497},{"word":"i","start":121.840004,"end":121.92,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05560348927974701},{"word":"called","start":121.92,"end":122.42,"confidence":0.93359375,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.019894883036613464},{"word":"the","start":122.48,"end":122.64,"confidence":0.9428711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009401626884937286},{"word":"gig","start":122.64,"end":122.880005,"confidence":0.79541016,"punctuated_word":"gig","sentiment":"neutral","sentiment_score":0.0009024664759635924},{"word":"i","start":123.04,"end":123.200005,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03039531782269478},{"word":"called","start":123.200005,"end":123.520004,"confidence":0.9716797,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.0470530167222023},{"word":"the","start":123.520004,"end":124.020004,"confidence":0.9291992,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03375314548611641},{"word":"gig","start":125.515,"end":125.91499,"confidence":0.796875,"punctuated_word":"gig","sentiment":"neutral","sentiment_score":0.002112835645675659},{"word":"for","start":125.91499,"end":126.314995,"confidence":0.25268555,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.12848129868507385},{"word":"this","start":126.314995,"end":126.715,"confidence":0.8618164,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":0.00838848203420639},{"word":"yeah","start":126.715,"end":127.115,"confidence":0.9995117,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.020563628524541855},{"word":"this","start":127.115,"end":127.354996,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02130924165248871},{"word":"morning","start":127.354996,"end":127.755,"confidence":0.8666992,"punctuated_word":"morning,","sentiment":"neutral","sentiment_score":-0.0028533339500427246},{"word":"and","start":127.755,"end":127.994995,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.017777688801288605},{"word":"then","start":127.994995,"end":128.235,"confidence":0.4909668,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.037254348397254944},{"word":"they","start":128.235,"end":128.47499,"confidence":0.9160156,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.08715243637561798},{"word":"said","start":128.47499,"end":128.795,"confidence":0.984375,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.09188056737184525},{"word":"the","start":128.795,"end":129.11499,"confidence":0.7294922,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11375494301319122},{"word":"the","start":129.11499,"end":129.275,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1064075380563736},{"word":"motor","start":129.275,"end":129.675,"confidence":0.86572266,"punctuated_word":"motor","sentiment":"neutral","sentiment_score":-0.0957024022936821},{"word":"is","start":129.675,"end":130.175,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09354602545499802},{"word":"the","start":130.39499,"end":130.715,"confidence":0.50439453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11310304701328278},{"word":"the","start":130.715,"end":130.955,"confidence":0.97314453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0969126746058464},{"word":"motor","start":130.955,"end":131.435,"confidence":0.99121094,"punctuated_word":"motor","sentiment":"neutral","sentiment_score":-0.10930052399635316},{"word":"is","start":131.435,"end":131.75499,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04881175607442856},{"word":"work","start":131.75499,"end":132.25499,"confidence":0.9777832,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.07512085139751434},{"word":"i","start":132.39499,"end":132.635,"confidence":0.8154297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0881376713514328},{"word":"just","start":132.635,"end":132.955,"confidence":0.9135742,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07935235649347305},{"word":"need","start":132.955,"end":133.11499,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.10685084015130995},{"word":"to","start":133.11499,"end":133.515,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12501777708530426},{"word":"call","start":133.515,"end":133.75499,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.1311226636171341},{"word":"your","start":133.75499,"end":133.995,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09305857121944427},{"word":"company","start":133.995,"end":134.495,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.0829811841249466},{"word":"to","start":134.555,"end":134.795,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09849807620048524},{"word":"activate","start":134.795,"end":135.19499,"confidence":0.49365234,"punctuated_word":"activate","sentiment":"neutral","sentiment_score":-0.024971701204776764},{"word":"the","start":135.19499,"end":135.355,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07950335741043091},{"word":"work","start":135.355,"end":135.595,"confidence":0.99902344,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.037603601813316345},{"word":"or","start":135.915,"end":136.155,"confidence":0.58496094,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.08161225914955139},{"word":"active","start":136.155,"end":136.47499,"confidence":0.51464844,"punctuated_word":"active","sentiment":"neutral","sentiment_score":-0.05560963600873947},{"word":"the","start":136.47499,"end":136.97499,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.047732867300510406},{"word":"wi","start":137.01,"end":137.48999,"confidence":0.9716797,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.0647602379322052},{"word":"fi","start":137.48999,"end":137.98999,"confidence":0.9536133,"punctuated_word":"Fi.","sentiment":"neutral","sentiment_score":-0.04725561663508415},{"word":"okay","start":147.89,"end":148.29,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1543968915939331},{"word":"how","start":148.29,"end":148.45,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.062405891716480255},{"word":"about","start":148.45,"end":148.84999,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.06795744597911835},{"word":"i","start":148.84999,"end":148.93,"confidence":0.9770508,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06267181038856506},{"word":"send","start":148.93,"end":149.43,"confidence":0.984375,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.06373465061187744},{"word":"it","start":149.68501,"end":149.845,"confidence":0.62524414,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.0381898507475853},{"word":"can","start":149.845,"end":149.925,"confidence":0.8671875,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.03842242807149887},{"word":"you","start":149.925,"end":150.16501,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028235314413905144},{"word":"receive","start":150.16501,"end":150.645,"confidence":0.9980469,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.034033916890621185},{"word":"any","start":150.645,"end":150.96501,"confidence":0.9970703,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.02881624363362789},{"word":"photo","start":150.96501,"end":151.285,"confidence":0.99365234,"punctuated_word":"photo?","sentiment":"neutral","sentiment_score":0.036254461854696274},{"word":"i","start":151.285,"end":151.445,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05840783938765526},{"word":"send","start":151.445,"end":151.68501,"confidence":0.9038086,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.05009608715772629},{"word":"you","start":151.68501,"end":151.925,"confidence":0.9873047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06318235397338867},{"word":"the","start":151.925,"end":152.005,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06039523333311081},{"word":"photo","start":152.005,"end":152.485,"confidence":1.0,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":0.06342099606990814},{"word":"with","start":152.485,"end":152.725,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0682532787322998},{"word":"the","start":152.725,"end":153.125,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06241646781563759},{"word":"with","start":153.125,"end":153.365,"confidence":0.99316406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06716309487819672},{"word":"the","start":153.365,"end":153.60501,"confidence":0.8232422,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06228695437312126},{"word":"with","start":153.60501,"end":153.68501,"confidence":0.96240234,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06772184371948242},{"word":"the","start":153.68501,"end":153.925,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.063931405544281},{"word":"motor","start":153.925,"end":154.32501,"confidence":0.9267578,"punctuated_word":"motor","sentiment":"neutral","sentiment_score":0.07045862078666687},{"word":"with","start":154.32501,"end":154.725,"confidence":0.41552734,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0712629184126854},{"word":"the","start":154.725,"end":154.80501,"confidence":0.70947266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06142568588256836},{"word":"order","start":154.80501,"end":155.30501,"confidence":0.44873047,"punctuated_word":"order,","sentiment":"neutral","sentiment_score":0.06330206990242004},{"word":"like","start":155.76501,"end":156.26501,"confidence":0.96069336,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.05168642103672027},{"word":"the","start":156.485,"end":156.565,"confidence":0.84716797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12036922574043274},{"word":"wi","start":156.565,"end":156.88501,"confidence":0.95703125,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.08516285568475723},{"word":"fi","start":156.88501,"end":157.125,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.08763810992240906},{"word":"name","start":157.125,"end":157.365,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.10552926361560822},{"word":"and","start":157.365,"end":157.76501,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08673101663589478},{"word":"the","start":157.76501,"end":158.005,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10574030876159668},{"word":"the","start":158.005,"end":158.24501,"confidence":0.9614258,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07225601375102997},{"word":"password","start":158.24501,"end":158.74501,"confidence":0.9970703,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.07740474492311478},{"word":"on","start":158.80501,"end":159.04501,"confidence":0.9941406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.089835986495018},{"word":"it","start":159.04501,"end":159.285,"confidence":0.87158203,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.07987742871046066},{"word":"and","start":159.285,"end":159.60501,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06859568506479263},{"word":"you","start":159.60501,"end":159.76501,"confidence":0.8959961,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06387346237897873},{"word":"can","start":159.76501,"end":160.085,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06671646237373352},{"word":"you","start":160.085,"end":160.24501,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06450032442808151},{"word":"can","start":160.24501,"end":160.725,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06546984612941742},{"word":"say","start":160.725,"end":161.225,"confidence":0.59814453,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.05205104500055313},{"word":"how","start":161.52501,"end":161.845,"confidence":0.875,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.03418123722076416},{"word":"to","start":161.845,"end":162.085,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04647571220993996},{"word":"how","start":162.085,"end":162.32501,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.024057112634181976},{"word":"to","start":162.32501,"end":162.485,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.028624683618545532},{"word":"activate","start":162.485,"end":162.985,"confidence":0.8457031,"punctuated_word":"activate.","sentiment":"neutral","sentiment_score":0.04967207461595535},{"word":"yeah","start":176.11,"end":176.43,"confidence":0.9797363,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08012199401855469},{"word":"i","start":176.43,"end":176.59,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07034610956907272},{"word":"can","start":176.59,"end":176.90999,"confidence":0.9951172,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06949973851442337},{"word":"tap","start":176.90999,"end":177.15,"confidence":0.89208984,"punctuated_word":"tap","sentiment":"neutral","sentiment_score":0.08004478365182877},{"word":"to","start":177.15,"end":177.65,"confidence":0.8925781,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05744945630431175},{"word":"receive","start":178.80501,"end":179.285,"confidence":0.7607422,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.06322051584720612},{"word":"the","start":179.285,"end":179.605,"confidence":0.95703125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07436451315879822},{"word":"text","start":179.605,"end":179.925,"confidence":0.99902344,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.07690618932247162},{"word":"message","start":179.925,"end":180.405,"confidence":0.8952637,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":0.07248340547084808},{"word":"i","start":180.405,"end":180.565,"confidence":0.7397461,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05648062005639076},{"word":"tap","start":180.565,"end":180.885,"confidence":0.6513672,"punctuated_word":"tap","sentiment":"neutral","sentiment_score":0.0706348568201065},{"word":"my","start":180.885,"end":181.205,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.05782098323106766},{"word":"email","start":181.205,"end":181.525,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.05430411547422409},{"word":"address","start":181.525,"end":182.025,"confidence":0.99560547,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.060802116990089417},{"word":"yes","start":192.82,"end":193.22,"confidence":0.8286133,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08488498628139496},{"word":"correct","start":193.22,"end":193.70001,"confidence":0.99560547,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.0878668874502182},{"word":"you","start":193.70001,"end":193.86,"confidence":0.8857422,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.0973813533782959},{"word":"can","start":193.86,"end":194.02,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09423676133155824},{"word":"send","start":194.02,"end":194.42,"confidence":0.99609375,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.08122389018535614},{"word":"email","start":194.42,"end":194.90001,"confidence":0.6796875,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.12097178399562836},{"word":"to","start":194.90001,"end":195.06,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08875521272420883},{"word":"this","start":195.06,"end":195.56,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.08294675499200821},{"word":"address","start":195.94,"end":196.44,"confidence":1.0,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.0927124172449112},{"word":"okay","start":204.02495,"end":204.34494,"confidence":0.97753906,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1725071370601654},{"word":"sure","start":204.34494,"end":204.84494,"confidence":0.9904785,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.19852370023727417},{"word":"okay","start":205.22495,"end":205.72495,"confidence":0.89746094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.20061227679252625}],"paragraphs":{"transcript":"\nHello? Yes. Yes. Sorry? Sorry?\n\nBox. So I need to take a picture of the box here. So I need to set up the so first, I set up the Gig Fi account. Yep. But I already got the I already got the box here, and I can't I can't receive the signal.\n\nYou know? I can't receive the Wi Fi signal, but I don't have I can't log in. Yeah. Because because I can't I have the because I I can't receive the Wi Fi signal. And once I I press it and then hit turn to the website, let me choose which company you want to go with, and I choose your company.\n\nAnd then and I pay $100 for the plan for the website plan. Mhmm. And and then for now, is the the the Wi Fi is still not working. And I called I I called the gig I called the gig for this, yeah, this morning, and then they said the the motor is the the motor is work. I just need to call your company to activate the work or active the Wi Fi.\n\nOkay. How about I send it? Can you receive any photo? I send you the photo with the with the with the motor with the order, like, the Wi Fi name and the the password on it, and you can you can say how to how to activate. Yeah.\n\nI can tap to receive the text message. I tap my email address. Yes. Correct. You can send email to this address.\n\nOkay. Sure. Okay.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.02609659917652607},{"text":"Yes.","start":12.639999,"end":12.88,"sentiment":"neutral","sentiment_score":0.15731585025787354},{"text":"Yes.","start":12.88,"end":12.96,"sentiment":"neutral","sentiment_score":0.06697133183479309},{"text":"Sorry?","start":12.96,"end":13.46,"sentiment":"neutral","sentiment_score":0.02304689958691597},{"text":"Sorry?","start":16.055,"end":16.555,"sentiment":"neutral","sentiment_score":0.01432489976286888}],"sentiment":"neutral","sentiment_score":0.05755111612379551,"num_words":5,"start":0.24,"end":16.555},{"sentences":[{"text":"Box.","start":23.335,"end":23.835,"sentiment":"neutral","sentiment_score":0.09013812243938446},{"text":"So I need to take a picture of the box here.","start":26.97,"end":31.15,"sentiment":"neutral","sentiment_score":0.03852554529227994},{"text":"So I need to set up the so first, I set up the Gig Fi account.","start":57.45,"end":64.51,"sentiment":"neutral","sentiment_score":0.013551145559176803},{"text":"Yep.","start":66.01,"end":66.33,"sentiment":"neutral","sentiment_score":0.042580269277095795},{"text":"But I already got the I already got the box here, and I can't I can't receive the signal.","start":66.33,"end":72.925,"sentiment":"neutral","sentiment_score":-0.30425522417614337}],"sentiment":"neutral","sentiment_score":-0.10432357375975698,"num_words":48,"start":23.335,"end":72.925},{"sentences":[{"text":"You know?","start":72.925,"end":73.40501,"sentiment":"neutral","sentiment_score":-0.26341821253299713},{"text":"I can't receive the Wi Fi signal, but I don't have I can't log in.","start":73.40501,"end":78.145004,"sentiment":"neutral","sentiment_score":-0.3304032772779465},{"text":"Yeah.","start":85.05,"end":85.53,"sentiment":"neutral","sentiment_score":-0.1958537399768829},{"text":"Because because I can't I have the because I I can't receive the Wi Fi signal.","start":85.53,"end":94.350006,"sentiment":"negative","sentiment_score":-0.35110705718398094},{"text":"And once I I press it and then hit turn to the website, let me choose which company you want to go with, and I choose your company.","start":95.29,"end":104.655,"sentiment":"neutral","sentiment_score":-0.08253171161881515}],"sentiment":"neutral","sentiment_score":-0.21947322845939668,"num_words":62,"start":72.925,"end":104.655},{"sentences":[{"text":"And then and I pay $100 for the plan for the website plan.","start":106.555,"end":112.08,"sentiment":"neutral","sentiment_score":0.011889938981487201},{"text":"Mhmm.","start":114.240005,"end":114.740005,"sentiment":"neutral","sentiment_score":-0.018472887575626373},{"text":"And and then for now, is the the the Wi Fi is still not working.","start":115.200005,"end":119.700005,"sentiment":"neutral","sentiment_score":-0.2702936872839928},{"text":"And I called I I called the gig I called the gig for this, yeah, this morning, and then they said the the motor is the the motor is work.","start":120.4,"end":132.25499,"sentiment":"neutral","sentiment_score":-0.04571320203443368},{"text":"I just need to call your company to activate the work or active the Wi Fi.","start":132.39499,"end":137.98999,"sentiment":"neutral","sentiment_score":-0.07775427610613406}],"sentiment":"neutral","sentiment_score":-0.08711697958409786,"num_words":75,"start":106.555,"end":137.98999},{"sentences":[{"text":"Okay.","start":147.89,"end":148.29,"sentiment":"neutral","sentiment_score":0.1543968915939331},{"text":"How about I send it?","start":148.29,"end":149.845,"sentiment":"neutral","sentiment_score":0.05899192988872528},{"text":"Can you receive any photo?","start":149.845,"end":151.285,"sentiment":"neutral","sentiment_score":0.03315247297286987},{"text":"I send you the photo with the with the with the motor with the order, like, the Wi Fi name and the the password on it, and you can you can say how to how to activate.","start":151.285,"end":162.985,"sentiment":"neutral","sentiment_score":0.06703172624111176},{"text":"Yeah.","start":176.11,"end":176.43,"sentiment":"neutral","sentiment_score":0.08012199401855469}],"sentiment":"neutral","sentiment_score":0.06480438307839997,"num_words":49,"start":147.89,"end":176.43},{"sentences":[{"text":"I can tap to receive the text message.","start":176.43,"end":180.405,"sentiment":"neutral","sentiment_score":0.07053933897987008},{"text":"I tap my email address.","start":180.405,"end":182.025,"sentiment":"neutral","sentiment_score":0.06000853851437569},{"text":"Yes.","start":192.82,"end":193.22,"sentiment":"neutral","sentiment_score":0.08488498628139496},{"text":"Correct.","start":193.22,"end":193.70001,"sentiment":"neutral","sentiment_score":0.0878668874502182},{"text":"You can send email to this address.","start":193.70001,"end":196.44,"sentiment":"neutral","sentiment_score":0.0940325962645667}],"sentiment":"neutral","sentiment_score":0.0770607932724736,"num_words":22,"start":176.43,"end":196.44},{"sentences":[{"text":"Okay.","start":204.02495,"end":204.34494,"sentiment":"neutral","sentiment_score":0.1725071370601654},{"text":"Sure.","start":204.34494,"end":204.84494,"sentiment":"neutral","sentiment_score":0.19852370023727417},{"text":"Okay.","start":205.22495,"end":205.72495,"sentiment":"neutral","sentiment_score":0.20061227679252625}],"sentiment":"neutral","sentiment_score":0.19054770469665527,"num_words":3,"start":204.02495,"end":205.72495}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Good afternoon. This is Maureen again from Airtel tech support. Yeah. Is it okay if you request a picture of your box there,\n\nChannel 1: Yes.\n\nChannel 0: the\n\nChannel 1: Yes. Sorry?\n\nChannel 0: one that you mentioned earlier?\n\nChannel 1: Sorry?\n\nChannel 0: Is it okay if you request a picture of the modem\n\nChannel 1: Box.\n\nChannel 0: that is installed there at the area?\n\nChannel 1: So I need to take a picture of the box here.\n\nChannel 0: Yeah. Because upon checking in with Gigafy, they said that the user has there's no service yet at your address because no user has signed up there. So this means you need to sign up for a service at this location first for us to activate the service at the area.\n\nChannel 1: So I need to set up the so first, I set up the Gig Fi account.\n\nChannel 0: Yes. Yeah.\n\nChannel 1: Yep.\n\nChannel 0: That's\n\nChannel 1: But\n\nChannel 0: correct.\n\nChannel 1: I already got the I already got the box here, and I can't I can't receive the signal. You know? I can't receive the Wi Fi signal, but I don't have I can't log in.\n\nChannel 0: You can't log in with the modem?\n\nChannel 1: Yeah. Because because I can't I have the because I I can't receive the Wi Fi signal. And\n\nChannel 0: Mhmm.\n\nChannel 1: once I I press it and then hit turn to the website, let me choose which company you want to go with, and I choose your company.\n\nChannel 0: Mhmm.\n\nChannel 1: And then and I pay $100 for the plan for the website plan.\n\nChannel 0: Mhmm.\n\nChannel 1: Mhmm. And and then for now, is the the the Wi Fi is still not working. And I called I I called the gig I called the gig\n\nChannel 0: You go\n\nChannel 1: for\n\nChannel 0: fine.\n\nChannel 1: this, yeah, this morning, and then they said the the motor is the the motor is work. I just need to call your company to activate the work or active the Wi Fi.\n\nChannel 0: Okay. I get it. Okay. I'll coordinate this to the Gigafine network, then I'll get back to you. Is that\n\nChannel 1: Okay.\n\nChannel 0: okay?\n\nChannel 1: How about I send\n\nChannel 0: K.\n\nChannel 1: it? Can you receive any photo? I send you the photo with the with the with the motor with the order, like,\n\nChannel 0: Yes.\n\nChannel 1: the Wi Fi name and the the password on it, and you can you can say how to how to activate.\n\nChannel 0: Mhmm. May I get your email, please, so that I can send it to you instead, or I can send it to the email registered here?\n\nChannel 1: Yeah. I can tap to receive the text message. I tap my email address.\n\nChannel 0: The email that we have here is mike20190909@gmail.com. Is\n\nChannel 1: Yes.\n\nChannel 0: that\n\nChannel 1: Correct.\n\nChannel 0: correct?\n\nChannel 1: You can send email to this address.\n\nChannel 0: Okay. Sure. I'm going to send it shortly, then just reply to that email with the pictures.\n\nChannel 1: Okay. Sure. Okay.\n\nChannel 0: K. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.02609659917652607}],"sentiment":"neutral","sentiment_score":0.02609659917652607,"channel":1,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Hello.","start":2.48,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.13158977031707764},{"text":"Good afternoon.","start":2.8799999,"end":3.6,"sentiment":"positive","sentiment_score":0.41291557252407074},{"text":"This is Maureen again from Airtel tech support.","start":3.6,"end":6.8999996,"sentiment":"positive","sentiment_score":0.3530946411192417},{"text":"Yeah.","start":7.2799997,"end":7.6,"sentiment":"neutral","sentiment_score":0.2346992939710617},{"text":"Is it okay if you request a picture of your box there,","start":7.9199996,"end":11.46,"sentiment":"neutral","sentiment_score":0.20221623529990515}],"sentiment":"neutral","sentiment_score":0.2684780067453782,"channel":0,"num_words":24,"start":2.48,"end":11.46},{"sentences":[{"text":"Yes.","start":12.639999,"end":12.88,"sentiment":"neutral","sentiment_score":0.15731585025787354}],"sentiment":"neutral","sentiment_score":0.15731585025787354,"channel":1,"num_words":1,"start":12.639999,"end":12.88},{"sentences":[{"text":"the","start":12.719999,"end":13.04,"sentiment":"neutral","sentiment_score":0.06821420788764954}],"sentiment":"neutral","sentiment_score":0.06821420788764954,"channel":0,"num_words":1,"start":12.719999,"end":13.04},{"sentences":[{"text":"Yes.","start":12.88,"end":12.96,"sentiment":"neutral","sentiment_score":0.06697133183479309},{"text":"Sorry?","start":12.96,"end":13.46,"sentiment":"neutral","sentiment_score":0.02304689958691597}],"sentiment":"neutral","sentiment_score":0.04500911571085453,"channel":1,"num_words":2,"start":12.88,"end":13.46},{"sentences":[{"text":"one that you mentioned earlier?","start":13.04,"end":14.58,"sentiment":"neutral","sentiment_score":0.012552726827561856}],"sentiment":"neutral","sentiment_score":0.012552726827561856,"channel":0,"num_words":5,"start":13.04,"end":14.58},{"sentences":[{"text":"Sorry?","start":16.055,"end":16.555,"sentiment":"neutral","sentiment_score":0.01432489976286888}],"sentiment":"neutral","sentiment_score":0.01432489976286888,"channel":1,"num_words":1,"start":16.055,"end":16.555},{"sentences":[{"text":"Is it okay if you request a picture of the modem","start":19.064999,"end":23.404999,"sentiment":"neutral","sentiment_score":0.0985930629751899}],"sentiment":"neutral","sentiment_score":0.0985930629751899,"channel":0,"num_words":11,"start":19.064999,"end":23.404999},{"sentences":[{"text":"Box.","start":23.335,"end":23.835,"sentiment":"neutral","sentiment_score":0.09013812243938446}],"sentiment":"neutral","sentiment_score":0.09013812243938446,"channel":1,"num_words":1,"start":23.335,"end":23.835},{"sentences":[{"text":"that is installed there at the area?","start":23.705,"end":27.165,"sentiment":"neutral","sentiment_score":0.06123856295432363}],"sentiment":"neutral","sentiment_score":0.06123856295432363,"channel":0,"num_words":7,"start":23.705,"end":27.165},{"sentences":[{"text":"So I need to take a picture of the box here.","start":26.97,"end":31.15,"sentiment":"neutral","sentiment_score":0.03852554529227994}],"sentiment":"neutral","sentiment_score":0.03852554529227994,"channel":1,"num_words":11,"start":26.97,"end":31.15},{"sentences":[{"text":"Yeah.","start":32.37,"end":32.87,"sentiment":"neutral","sentiment_score":0.024406036362051964},{"text":"Because upon checking in with Gigafy, they said that the user has there's no service yet at your address because no user has signed up there.","start":33.41,"end":46.275,"sentiment":"neutral","sentiment_score":-0.17331927900130933},{"text":"So this means you need to sign up for a service at this location first for us to activate the service at the area.","start":46.655,"end":55.64,"sentiment":"neutral","sentiment_score":-0.04376343575616678}],"sentiment":"neutral","sentiment_score":-0.10847485638862732,"channel":0,"num_words":51,"start":32.37,"end":55.64},{"sentences":[{"text":"So I need to set up the so first, I set up the Gig Fi account.","start":57.45,"end":64.51,"sentiment":"neutral","sentiment_score":0.013551145559176803}],"sentiment":"neutral","sentiment_score":0.013551145559176803,"channel":1,"num_words":16,"start":57.45,"end":64.51},{"sentences":[{"text":"Yes.","start":64.82,"end":65.32,"sentiment":"neutral","sentiment_score":0.033497169613838196},{"text":"Yeah.","start":65.54,"end":66.02,"sentiment":"neutral","sentiment_score":0.03415534272789955}],"sentiment":"neutral","sentiment_score":0.033826256170868874,"channel":0,"num_words":2,"start":64.82,"end":66.02},{"sentences":[{"text":"Yep.","start":66.01,"end":66.33,"sentiment":"neutral","sentiment_score":0.042580269277095795}],"sentiment":"neutral","sentiment_score":0.042580269277095795,"channel":1,"num_words":1,"start":66.01,"end":66.33},{"sentences":[{"text":"That's","start":66.02,"end":66.5,"sentiment":"neutral","sentiment_score":0.015879452228546143}],"sentiment":"neutral","sentiment_score":0.015879452228546143,"channel":0,"num_words":1,"start":66.02,"end":66.5},{"sentences":[{"text":"But","start":66.33,"end":66.65,"sentiment":"neutral","sentiment_score":-0.018466483801603317}],"sentiment":"neutral","sentiment_score":-0.018466483801603317,"channel":1,"num_words":1,"start":66.33,"end":66.65},{"sentences":[{"text":"correct.","start":66.5,"end":66.975,"sentiment":"neutral","sentiment_score":-0.0552913174033165}],"sentiment":"neutral","sentiment_score":-0.0552913174033165,"channel":0,"num_words":1,"start":66.5,"end":66.975},{"sentences":[{"text":"I already got the I already got the box here, and I can't I can't receive the signal.","start":66.65,"end":72.925,"sentiment":"neutral","sentiment_score":-0.32013237641917336},{"text":"You know?","start":72.925,"end":73.40501,"sentiment":"neutral","sentiment_score":-0.26341821253299713},{"text":"I can't receive the Wi Fi signal, but I don't have I can't log in.","start":73.40501,"end":78.145004,"sentiment":"neutral","sentiment_score":-0.3304032772779465}],"sentiment":"neutral","sentiment_score":-0.3212933817080089,"channel":1,"num_words":35,"start":66.65,"end":78.145004},{"sentences":[{"text":"You can't log in with the modem?","start":80.735,"end":83.7,"sentiment":"neutral","sentiment_score":-0.2502118157488959}],"sentiment":"neutral","sentiment_score":-0.2502118157488959,"channel":0,"num_words":7,"start":80.735,"end":83.7},{"sentences":[{"text":"Yeah.","start":85.05,"end":85.53,"sentiment":"neutral","sentiment_score":-0.1958537399768829},{"text":"Because because I can't I have the because I I can't receive the Wi Fi signal.","start":85.53,"end":94.350006,"sentiment":"negative","sentiment_score":-0.35110705718398094},{"text":"And","start":95.29,"end":95.79,"sentiment":"neutral","sentiment_score":-0.23963643610477448}],"sentiment":"negative","sentiment_score":-0.33628906061251956,"channel":1,"num_words":18,"start":85.05,"end":95.79},{"sentences":[{"text":"Mhmm.","start":95.595,"end":96.095,"sentiment":"neutral","sentiment_score":-0.137996643781662}],"sentiment":"neutral","sentiment_score":-0.137996643781662,"channel":0,"num_words":1,"start":95.595,"end":96.095},{"sentences":[{"text":"once I I press it and then hit turn to the website, let me choose which company you want to go with, and I choose your company.","start":95.93,"end":104.655,"sentiment":"neutral","sentiment_score":-0.07671301811933517}],"sentiment":"neutral","sentiment_score":-0.07671301811933517,"channel":1,"num_words":27,"start":95.93,"end":104.655},{"sentences":[{"text":"Mhmm.","start":105.755,"end":106.255,"sentiment":"neutral","sentiment_score":-0.03289412707090378}],"sentiment":"neutral","sentiment_score":-0.03289412707090378,"channel":0,"num_words":1,"start":105.755,"end":106.255},{"sentences":[{"text":"And then and I pay $100 for the plan for the website plan.","start":106.555,"end":112.08,"sentiment":"neutral","sentiment_score":0.011889938981487201}],"sentiment":"neutral","sentiment_score":0.011889938981487201,"channel":1,"num_words":13,"start":106.555,"end":112.08},{"sentences":[{"text":"Mhmm.","start":113.26,"end":113.76,"sentiment":"neutral","sentiment_score":-0.02487003244459629}],"sentiment":"neutral","sentiment_score":-0.02487003244459629,"channel":0,"num_words":1,"start":113.26,"end":113.76},{"sentences":[{"text":"Mhmm.","start":114.240005,"end":114.740005,"sentiment":"neutral","sentiment_score":-0.018472887575626373},{"text":"And and then for now, is the the the Wi Fi is still not working.","start":115.200005,"end":119.700005,"sentiment":"neutral","sentiment_score":-0.2702936872839928},{"text":"And I called I I called the gig I called the gig","start":120.4,"end":125.91499,"sentiment":"neutral","sentiment_score":-0.03838004792730013}],"sentiment":"neutral","sentiment_score":-0.1619085275701114,"channel":1,"num_words":28,"start":114.240005,"end":125.91499},{"sentences":[{"text":"You go","start":125.58,"end":126.060005,"sentiment":"neutral","sentiment_score":0.16557463631033897}],"sentiment":"neutral","sentiment_score":0.16557463631033897,"channel":0,"num_words":2,"start":125.58,"end":126.060005},{"sentences":[{"text":"for","start":125.91499,"end":126.314995,"sentiment":"neutral","sentiment_score":0.12848129868507385}],"sentiment":"neutral","sentiment_score":0.12848129868507385,"channel":1,"num_words":1,"start":125.91499,"end":126.314995},{"sentences":[{"text":"fine.","start":126.060005,"end":126.405,"sentiment":"neutral","sentiment_score":0.08389823138713837}],"sentiment":"neutral","sentiment_score":0.08389823138713837,"channel":0,"num_words":1,"start":126.060005,"end":126.405},{"sentences":[{"text":"this, yeah, this morning, and then they said the the motor is the the motor is work.","start":126.314995,"end":132.25499,"sentiment":"neutral","sentiment_score":-0.061136281446498984},{"text":"I just need to call your company to activate the work or active the Wi Fi.","start":132.39499,"end":137.98999,"sentiment":"neutral","sentiment_score":-0.07775427610613406}],"sentiment":"neutral","sentiment_score":-0.06919349097844327,"channel":1,"num_words":33,"start":126.314995,"end":137.98999},{"sentences":[{"text":"Okay.","start":140.08499,"end":140.58499,"sentiment":"neutral","sentiment_score":0.10626177489757538},{"text":"I get it.","start":140.645,"end":141.48,"sentiment":"neutral","sentiment_score":0.1172366514801979},{"text":"Okay.","start":141.72,"end":142.22,"sentiment":"neutral","sentiment_score":0.18540555238723755},{"text":"I'll coordinate this to the Gigafine network, then I'll get back to you.","start":143.87999,"end":147.64,"sentiment":"neutral","sentiment_score":0.2165551334619522},{"text":"Is that","start":147.64,"end":147.95999,"sentiment":"neutral","sentiment_score":0.14572954922914505}],"sentiment":"neutral","sentiment_score":0.18750265575945377,"channel":0,"num_words":20,"start":140.08499,"end":147.95999},{"sentences":[{"text":"Okay.","start":147.89,"end":148.29,"sentiment":"neutral","sentiment_score":0.1543968915939331}],"sentiment":"neutral","sentiment_score":0.1543968915939331,"channel":1,"num_words":1,"start":147.89,"end":148.29},{"sentences":[{"text":"okay?","start":147.95999,"end":148.45999,"sentiment":"neutral","sentiment_score":0.1000547707080841}],"sentiment":"neutral","sentiment_score":0.1000547707080841,"channel":0,"num_words":1,"start":147.95999,"end":148.45999},{"sentences":[{"text":"How about I send","start":148.29,"end":149.43,"sentiment":"neutral","sentiment_score":0.06419244967401028}],"sentiment":"neutral","sentiment_score":0.06419244967401028,"channel":1,"num_words":4,"start":148.29,"end":149.43},{"sentences":[{"text":"K.","start":149.23999,"end":149.73999,"sentiment":"neutral","sentiment_score":0.05234948918223381}],"sentiment":"neutral","sentiment_score":0.05234948918223381,"channel":0,"num_words":1,"start":149.23999,"end":149.73999},{"sentences":[{"text":"it?","start":149.68501,"end":149.845,"sentiment":"neutral","sentiment_score":0.0381898507475853},{"text":"Can you receive any photo?","start":149.845,"end":151.285,"sentiment":"neutral","sentiment_score":0.03315247297286987},{"text":"I send you the photo with the with the with the motor with the order, like,","start":151.285,"end":156.26501,"sentiment":"neutral","sentiment_score":0.06283820443786681}],"sentiment":"neutral","sentiment_score":0.05497106757353653,"channel":1,"num_words":22,"start":149.68501,"end":156.26501},{"sentences":[{"text":"Yes.","start":155.95999,"end":156.405,"sentiment":"neutral","sentiment_score":0.12425872683525084}],"sentiment":"neutral","sentiment_score":0.12425872683525084,"channel":0,"num_words":1,"start":155.95999,"end":156.405},{"sentences":[{"text":"the Wi Fi name and the the password on it, and you can you can say how to how to activate.","start":156.485,"end":162.985,"sentiment":"neutral","sentiment_score":0.07022679047215552}],"sentiment":"neutral","sentiment_score":0.07022679047215552,"channel":1,"num_words":21,"start":156.485,"end":162.985},{"sentences":[{"text":"Mhmm.","start":166.325,"end":166.825,"sentiment":"neutral","sentiment_score":0.04550878703594208},{"text":"May I get your email, please, so that I can send it to you instead, or I can send it to the email registered here?","start":167.125,"end":174.81,"sentiment":"neutral","sentiment_score":0.0628347161412239}],"sentiment":"neutral","sentiment_score":0.06216833425255922,"channel":0,"num_words":26,"start":166.325,"end":174.81},{"sentences":[{"text":"Yeah.","start":176.11,"end":176.43,"sentiment":"neutral","sentiment_score":0.08012199401855469},{"text":"I can tap to receive the text message.","start":176.43,"end":180.405,"sentiment":"neutral","sentiment_score":0.07053933897987008},{"text":"I tap my email address.","start":180.405,"end":182.025,"sentiment":"neutral","sentiment_score":0.06000853851437569}],"sentiment":"neutral","sentiment_score":0.06746281417352813,"channel":1,"num_words":14,"start":176.11,"end":182.025},{"sentences":[{"text":"The email that we have here is mike20190909@gmail.com.","start":185.475,"end":192.675,"sentiment":"neutral","sentiment_score":0.07723052520304918},{"text":"Is","start":192.675,"end":193.075,"sentiment":"neutral","sentiment_score":0.08270249515771866}],"sentiment":"neutral","sentiment_score":0.07783852186467913,"channel":0,"num_words":9,"start":185.475,"end":193.075},{"sentences":[{"text":"Yes.","start":192.82,"end":193.22,"sentiment":"neutral","sentiment_score":0.08488498628139496}],"sentiment":"neutral","sentiment_score":0.08488498628139496,"channel":1,"num_words":1,"start":192.82,"end":193.22},{"sentences":[{"text":"that","start":193.075,"end":193.395,"sentiment":"neutral","sentiment_score":0.08135824650526047}],"sentiment":"neutral","sentiment_score":0.08135824650526047,"channel":0,"num_words":1,"start":193.075,"end":193.395},{"sentences":[{"text":"Correct.","start":193.22,"end":193.70001,"sentiment":"neutral","sentiment_score":0.0878668874502182}],"sentiment":"neutral","sentiment_score":0.0878668874502182,"channel":1,"num_words":1,"start":193.22,"end":193.70001},{"sentences":[{"text":"correct?","start":193.395,"end":193.895,"sentiment":"neutral","sentiment_score":0.08058667927980423}],"sentiment":"neutral","sentiment_score":0.08058667927980423,"channel":0,"num_words":1,"start":193.395,"end":193.895},{"sentences":[{"text":"You can send email to this address.","start":193.70001,"end":196.44,"sentiment":"neutral","sentiment_score":0.0940325962645667}],"sentiment":"neutral","sentiment_score":0.0940325962645667,"channel":1,"num_words":7,"start":193.70001,"end":196.44},{"sentences":[{"text":"Okay.","start":197.235,"end":197.63501,"sentiment":"neutral","sentiment_score":0.1782824546098709},{"text":"Sure.","start":197.63501,"end":198.13501,"sentiment":"neutral","sentiment_score":0.23998871445655823},{"text":"I'm going to send it shortly, then just reply to that email with the pictures.","start":198.79,"end":203.20999,"sentiment":"neutral","sentiment_score":0.21144504845142365}],"sentiment":"neutral","sentiment_score":0.21117334681398728,"channel":0,"num_words":17,"start":197.235,"end":203.20999},{"sentences":[{"text":"Okay.","start":204.02495,"end":204.34494,"sentiment":"neutral","sentiment_score":0.1725071370601654},{"text":"Sure.","start":204.34494,"end":204.84494,"sentiment":"neutral","sentiment_score":0.19852370023727417},{"text":"Okay.","start":205.22495,"end":205.72495,"sentiment":"neutral","sentiment_score":0.20061227679252625}],"sentiment":"neutral","sentiment_score":0.19054770469665527,"channel":1,"num_words":3,"start":204.02495,"end":205.72495},{"sentences":[{"text":"K.","start":205.51,"end":205.90999,"sentiment":"neutral","sentiment_score":0.24208444356918335},{"text":"Thank you.","start":205.90999,"end":206.39,"sentiment":"positive","sentiment_score":0.42848289012908936},{"text":"Bye for now.","start":206.39,"end":207.29,"sentiment":"neutral","sentiment_score":-0.02126646786928177}],"sentiment":"neutral","sentiment_score":0.17254180336991945,"channel":0,"num_words":6,"start":205.51,"end":207.29}]},"summary":{"result":"success","short":"A customer receives a call from Airtel tech support requesting a picture of their modem Box. The customer is informed that no user has signed up for service at their address and needs to activate their service at the area. The customer is instructed to set up a service for a dollar and a $100 plan and is given the option to send a photo of their current setup to a different email address."},"intents":{"segments":[{"text":"Is it okay if you request a picture of your box there, Yes. the Yes.","start_word":13,"end_word":27,"intents":[{"intent":"Request picture of box","confidence_score":0.71053314}]},{"text":"So I need to set up the so first, I set up the Gig Fi account. Yes.","start_word":116,"end_word":132,"intents":[{"intent":"Set up gi fi account","confidence_score":0.3273885}]},{"text":"I already got the I already got the box here, and I can't I can't receive the signal. You know?","start_word":138,"end_word":157,"intents":[{"intent":"Receive wifi signal","confidence_score":0.18502884}]},{"text":"once I I press it and then hit turn to the website, let me choose which company you want to go with, and I choose your company.","start_word":199,"end_word":225,"intents":[{"intent":"Choose company","confidence_score":0.52942586}]},{"text":"I just need to call your company to activate the work or active the Wi Fi. Okay.","start_word":290,"end_word":306,"intents":[{"intent":"Contact company","confidence_score":0.047760807}]},{"text":"I'll coordinate this to the Gigafine network, then I'll get back to you. Is that Okay.","start_word":311,"end_word":326,"intents":[{"intent":"Coordinate wi fi activation","confidence_score":0.10438836}]},{"text":"I send you the photo with the with the with the motor with the order, like, Yes. the Wi Fi name and the the password on it, and you can you can say how to how to activate. Mhmm. May I get your email, please, so that I can send it to you instead, or I can send it to the email registered here? Yeah.","start_word":339,"end_word":403,"intents":[{"intent":"Send photo with wi fi email","confidence_score":0.000304267}]}]},"sentiments":{"segments":[{"text":"Hello? Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.07884318381547928},{"text":"Good afternoon. This is Maureen again from Airtel tech support.","start_word":2,"end_word":11,"sentiment":"positive","sentiment_score":0.3653494119644165},{"text":"Yeah. Is it okay if you request a picture of your box there, Yes. the Yes. Sorry? one that you mentioned earlier? Sorry? Is it okay if you request a picture of the modem Box. that is installed there at the area? So I need to take a picture of the box here. Yeah. Because upon checking in with Gigafy, they said that the user has there's no service yet at your address because no user has signed up there. So this means you need to sign up for a service at this location first for us to activate the service at the area. So I need to set up the so first, I set up the Gig Fi account. Yes. Yeah. Yep. That's But correct.","start_word":12,"end_word":137,"sentiment":"neutral","sentiment_score":0.0056995912455022335},{"text":"I already got the I already got the box here, and I can't I can't receive the signal.","start_word":138,"end_word":155,"sentiment":"negative","sentiment_score":-0.3338433504104614},{"text":"You know? I can't receive the Wi Fi signal, but I don't have I can't log in. You can't log in with the modem? Yeah.","start_word":156,"end_word":180,"sentiment":"neutral","sentiment_score":-0.29334771633148193},{"text":"Because because I can't I have the because I I can't receive the Wi Fi signal.","start_word":181,"end_word":196,"sentiment":"negative","sentiment_score":-0.35558050870895386},{"text":"And Mhmm. once I I press it and then hit turn to the website, let me choose which company you want to go with, and I choose your company. Mhmm. And then and I pay $100 for the plan for the website plan. Mhmm. Mhmm. And and then for now, is the the the Wi Fi is still not working. And I called I I called the gig I called the gig You go for fine. this, yeah, this morning, and then they said the the motor is the the motor is work. I just need to call your company to activate the work or active the Wi Fi. Okay. I get it. Okay. I'll coordinate this to the Gigafine network, then I'll get back to you. Is that Okay. okay? How about I send K. it? Can you receive any photo? I send you the photo with the with the with the motor with the order, like, Yes. the Wi Fi name and the the password on it, and you can you can say how to how to activate. Mhmm. May I get your email, please, so that I can send it to you instead, or I can send it to the email registered here? Yeah. I can tap to receive the text message. I tap my email address. The email that we have here is mike20190909@gmail.com. Is Yes. that Correct. correct? You can send email to this address. Okay. Sure. I'm going to send it shortly, then just reply to that email with the pictures. Okay. Sure. Okay. K.","start_word":197,"end_word":457,"sentiment":"neutral","sentiment_score":0.037443257311637376},{"text":"Thank you.","start_word":458,"end_word":459,"sentiment":"positive","sentiment_score":0.4933440387248993},{"text":"Bye for now.","start_word":460,"end_word":462,"sentiment":"neutral","sentiment_score":0.006764390971511602}],"average":{"sentiment":"neutral","sentiment_score":-0.00929004788974633}}}}