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company?","start":59.91,"end":60.649998,"sentiment":"neutral","sentiment_score":-0.006806910969316959}],"sentiment":"neutral","sentiment_score":-0.006806910969316959,"channel":1,"num_words":2,"start":59.91,"end":60.649998},{"sentences":[{"text":"Oh, Vigilance AI.","start":62.120003,"end":63.72,"sentiment":"neutral","sentiment_score":0.0016636500755945842},{"text":"That's a a company.","start":63.72,"end":65.1,"sentiment":"neutral","sentiment_score":-0.006218163063749671}],"sentiment":"neutral","sentiment_score":-0.0028402431468878475,"channel":0,"num_words":7,"start":62.120003,"end":65.1},{"sentences":[{"text":"Do we currently work with you?","start":66.564995,"end":68.185,"sentiment":"neutral","sentiment_score":-0.0052171308392037945}],"sentiment":"neutral","sentiment_score":-0.0052171308392037945,"channel":1,"num_words":6,"start":66.564995,"end":68.185},{"sentences":[{"text":"Well, we have we have a schedule for Johnny if he's available.","start":71.615,"end":78.195,"sentiment":"neutral","sentiment_score":0.009378700633533299},{"text":"Would you be able to transfer me to him?","start":79.534996,"end":82.19499,"sentiment":"neutral","sentiment_score":0.010656643244955275}],"sentiment":"neutral","sentiment_score":0.009926390324142716,"channel":0,"num_words":21,"start":71.615,"end":82.19499},{"sentences":[{"text":"I can take a message, and I can get him to give you a call.","start":81.939995,"end":84.759995,"sentiment":"neutral","sentiment_score":0.023346645509203276}],"sentiment":"neutral","sentiment_score":0.023346645509203276,"channel":1,"num_words":15,"start":81.939995,"end":84.759995},{"sentences":[{"text":"Alright.","start":86.649994,"end":87.149994,"sentiment":"neutral","sentiment_score":0.04378987476229668},{"text":"You know what?","start":87.369995,"end":88.009995,"sentiment":"neutral","sentiment_score":0.008968429639935493},{"text":"I'm going to try and reach his number because I was trying to reach him directly, and I'm surprised it got to you.","start":88.009995,"end":95.92999,"sentiment":"neutral","sentiment_score":-0.10809710152123285},{"text":"So thank you.","start":95.92999,"end":97.45,"sentiment":"neutral","sentiment_score":0.27388544877370197},{"text":"I appreciate","start":97.45,"end":98.009995,"sentiment":"neutral","sentiment_score":0.20097874104976657}],"sentiment":"neutral","sentiment_score":-0.03724763571517542,"channel":0,"num_words":32,"start":86.649994,"end":98.009995},{"sentences":[{"text":"No","start":97.966934,"end":98.20694,"sentiment":"neutral","sentiment_score":0.18098291754722595}],"sentiment":"neutral","sentiment_score":0.18098291754722595,"channel":1,"num_words":1,"start":97.966934,"end":98.20694},{"sentences":[{"text":"it.","start":98.009995,"end":98.509995,"sentiment":"neutral","sentiment_score":0.030243348330259323}],"sentiment":"neutral","sentiment_score":0.030243348330259323,"channel":0,"num_words":1,"start":98.009995,"end":98.509995},{"sentences":[{"text":"worries.","start":98.20694,"end":98.686935,"sentiment":"neutral","sentiment_score":0.05637755244970322},{"text":"No worries.","start":98.686935,"end":99.24693,"sentiment":"neutral","sentiment_score":0.13915300369262695},{"text":"Have a good day.","start":99.24693,"end":100.22694,"sentiment":"positive","sentiment_score":0.3728215619921684}],"sentiment":"neutral","sentiment_score":0.26085282968623297,"channel":1,"num_words":7,"start":98.20694,"end":100.22694},{"sentences":[{"text":"You too.","start":100.88688,"end":101.62688,"sentiment":"neutral","sentiment_score":0.20631130039691925}],"sentiment":"neutral","sentiment_score":0.20631130039691925,"channel":0,"num_words":2,"start":100.88688,"end":101.62688},{"sentences":[{"text":"Bye.","start":101.88693,"end":102.38693,"sentiment":"neutral","sentiment_score":0.09823153913021088}],"sentiment":"neutral","sentiment_score":0.09823153913021088,"channel":1,"num_words":1,"start":101.88693,"end":102.38693}]},"summary":{"result":"success","short":"A representative from Pronto Software is trying to reach Johnny from the IT team regarding the AISOC and AISOC. The caller is Andrew and asks if Johnny is available to speak. The representative tries to reach Johnny and asks if he can take a message, but the caller decides to try again and asks if he can be transferred to him."},"intents":{"segments":[{"text":"I was actually trying to reach Johnny from IT. Who's calling?","start_word":38,"end_word":48,"intents":[{"intent":"Reach johnny from it team","confidence_score":0.3480397},{"intent":"Reach johnny from it team","confidence_score":0.08194124}]},{"text":"Would you be able to transfer me to him?","start_word":123,"end_word":131,"intents":[{"intent":"Transfer call to johnny","confidence_score":0.20503366}]}]},"sentiments":{"segments":[{"text":"For calling Pronto Software. Please hold for an operator. Pronto Software is an Australian developer of award winning business management solutions. When you choose Pronto Software, you gain a Good morning. Pronto Software. Oh, hi. Yes. Good morning. I was actually trying to reach Johnny from IT. Who's calling? Oh, I'm Andrew. And we wanted to speak with Johnny from the IT team. Yeah. What's it regarding? Oh, it's regarding the, the AISOC that, we're going to present to him. Just wondering if he is available to speak to today? Where are you calling from? Melbourne. Which company? Oh, Vigilance AI. That's a a company. Do we currently work with you? Well, we have we have a schedule for Johnny if he's available. Would you be able to transfer me to him? I can take a message, and I can get him to give you a call. Alright. You know what? I'm going to try and reach his number because I was trying to reach him directly, and I'm surprised it got to you. So thank you. I appreciate No it. worries. No worries.","start_word":0,"end_word":183,"sentiment":"neutral","sentiment_score":0.027227923274040226},{"text":"Have a good day.","start_word":184,"end_word":187,"sentiment":"positive","sentiment_score":0.3795768916606903},{"text":"You too. Bye.","start_word":188,"end_word":190,"sentiment":"neutral","sentiment_score":0.1671770215034485}],"average":{"sentiment":"neutral","sentiment_score":0.03777716841016497}}}}