{"metadata":{"transaction_key":"deprecated","request_id":"019f5f25-e441-7cf1-bd47-b019b6dd586e","sha256":"b06f15ac407c11653f0e566179f087866ba553bfa39a2c8d5499e6eb38a9f0b5","created":"2026-07-14T05:42:27.438Z","duration":8.207937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":34},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"You're forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording","confidence":1.0,"words":[{"word":"you're","start":0.16,"end":0.32,"confidence":0.7849121,"punctuated_word":"You're","sentiment":"negative","sentiment_score":-0.7967739105224609},{"word":"forwarded","start":0.32,"end":0.79999995,"confidence":0.9941406,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.8236786127090454},{"word":"to","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8223193883895874},{"word":"voice","start":0.96,"end":1.1999999,"confidence":0.9980469,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.7834607362747192},{"word":"mail","start":1.1999999,"end":1.68,"confidence":0.99902344,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.789478063583374},{"word":"the","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8214148879051208},{"word":"person","start":1.92,"end":2.24,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.8051167726516724},{"word":"you","start":2.24,"end":2.3999999,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.8267120718955994},{"word":"are","start":2.3999999,"end":2.56,"confidence":0.5888672,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.8208593726158142},{"word":"trying","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.82828688621521},{"word":"to","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8138021230697632},{"word":"reach","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8364372253417969},{"word":"is","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8837171196937561},{"word":"not","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8814990520477295},{"word":"available","start":3.6,"end":4.1,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8239638805389404},{"word":"at","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.36605075001716614},{"word":"the","start":4.48,"end":4.56,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3559163510799408},{"word":"tone","start":4.56,"end":5.06,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.3173710107803345},{"word":"please","start":5.12,"end":5.44,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.3790135681629181},{"word":"record","start":5.44,"end":5.7599998,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.3709727525711059},{"word":"your","start":5.7599998,"end":6.0,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.31913697719573975},{"word":"message","start":6.0,"end":6.5,"confidence":0.9995117,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.2991601824760437},{"word":"when","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.18726962804794312},{"word":"you","start":6.7999997,"end":6.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2070142775774002},{"word":"have","start":6.96,"end":7.2,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.17948341369628906},{"word":"finished","start":7.2,"end":7.6,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.16700544953346252},{"word":"recording","start":7.6,"end":8.1,"confidence":1.0,"punctuated_word":"recording","sentiment":"neutral","sentiment_score":-0.16539202630519867}],"paragraphs":{"transcript":"\nYou're forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording","paragraphs":[{"sentences":[{"text":"You're forwarded to voice mail.","start":0.16,"end":1.68,"sentiment":"negative","sentiment_score":-0.8031421422958374},{"text":"The person you are trying to reach is not available.","start":1.68,"end":4.1,"sentiment":"negative","sentiment_score":-0.8341809391975403},{"text":"At the tone, please record your message.","start":4.24,"end":6.5,"sentiment":"negative","sentiment_score":-0.34394594175474985},{"text":"When you have finished recording","start":6.56,"end":8.1,"sentiment":"neutral","sentiment_score":-0.18123295903205872}],"sentiment":"negative","sentiment_score":-0.580418758922153,"num_words":27,"start":0.16,"end":8.1}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You're forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording","paragraphs":[{"sentences":[{"text":"You're forwarded to voice mail.","start":0.16,"end":1.68,"sentiment":"negative","sentiment_score":-0.8031421422958374},{"text":"The person you are trying to reach is not available.","start":1.68,"end":4.1,"sentiment":"negative","sentiment_score":-0.8341809391975403},{"text":"At the tone, please record your message.","start":4.24,"end":6.5,"sentiment":"negative","sentiment_score":-0.34394594175474985},{"text":"When you have finished recording","start":6.56,"end":8.1,"sentiment":"neutral","sentiment_score":-0.18123295903205872}],"sentiment":"negative","sentiment_score":-0.580418758922153,"channel":1,"num_words":27,"start":0.16,"end":8.1}]},"summary":{"result":"success","short":"You're forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording"},"intents":{"segments":[{"text":"At the tone, please record your message.","start_word":15,"end_word":21,"intents":[{"intent":"Leave message","confidence_score":0.8571035}]}]},"sentiments":{"segments":[{"text":"You're forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":21,"sentiment":"negative","sentiment_score":-0.6693910956382751},{"text":"When you have finished recording","start_word":22,"end_word":26,"sentiment":"neutral","sentiment_score":-0.21136346459388733}],"average":{"sentiment":"negative","sentiment_score":-0.6020340639002183}}}}