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If you record your name and reason for calling, I'll see if this person is available. Hello? I'm good. What's your name?\n\nThank you. Thank you. Tell me. Yeah. I haven't planned anything about it, Russ.\n\nI just need to check because we're there's some change of plans, so things are changing. So just give me another week's time. Maybe by September 10, will be sorted. Yes, please. 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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hi, Shabazz. Ross here. How are you?\n\nChannel 1: I'm good. What's your name?\n\nChannel 0: I'm good\n\nChannel 1: Thank\n\nChannel 0: too, brother. How are things going\n\nChannel 1: you.\n\nChannel 0: for you?\n\nChannel 1: Thank you. Tell me.\n\nChannel 0: Yeah. Looks like we're pretty busy. Actually, Shavad, I was just getting back to you regarding the phone system. So are you keen to continue, or do you want to port your number? Mhmm.\n\nChannel 1: Yeah. I haven't planned anything about it, Russ. I just need to check because we're\n\nChannel 0: Oh.\n\nChannel 1: there's some change of plans, so things are changing. So just give me another week's time. Maybe by September 10, will be sorted.\n\nChannel 0: Okay. Alright. No worries. Then I'll try calling you on September 10.\n\nChannel 1: Yes, please.\n\nChannel 0: Alright. Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Thanks. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":1.04,"sentiment":"neutral","sentiment_score":0.04665046185255051},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":1.04,"end":5.46,"sentiment":"neutral","sentiment_score":0.03157150780316442}],"sentiment":"neutral","sentiment_score":0.032458505100187135,"channel":1,"num_words":17,"start":0.56,"end":5.46},{"sentences":[{"text":"Hello?","start":12.16,"end":12.66,"sentiment":"neutral","sentiment_score":0.023264143615961075}],"sentiment":"neutral","sentiment_score":0.023264143615961075,"channel":0,"num_words":1,"start":12.16,"end":12.66},{"sentences":[{"text":"Hello?","start":13.12,"end":13.62,"sentiment":"neutral","sentiment_score":0.031621500849723816}],"sentiment":"neutral","sentiment_score":0.031621500849723816,"channel":1,"num_words":1,"start":13.12,"end":13.62},{"sentences":[{"text":"Hi, 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customer is on the phone with an agent, and the agent is trying to get in touch with Shabazz regarding a phone system. The agent is waiting for Shabazz to confirm whether they want to continue or port their number, and they agree to touch base again in a week after September 10th."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Hello?","start_word":1,"end_word":17,"intents":[{"intent":"Record call","confidence_score":0.028547881}]},{"text":"So are you keen to continue, or do you want to port your number? Mhmm. Yeah.","start_word":66,"end_word":81,"intents":[{"intent":"Port number","confidence_score":0.83069724}]},{"text":"I haven't planned anything about it, Russ. I just need to check because we're Oh.","start_word":82,"end_word":96,"intents":[{"intent":"Check schedule","confidence_score":0.2847645}]},{"text":"I haven't planned anything about it, Russ. I just need to check because we're Oh. there's some change of plans, so things are changing. So just give me another week's time. Maybe by September 10, will be sorted. Okay.","start_word":82,"end_word":120,"intents":[{"intent":"Relay plan","confidence_score":0.0000112240905}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hello? Hello? Hi, Shabazz. Ross here. How are you?","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.09713205695152284},{"text":"I'm good.","start_word":26,"end_word":27,"sentiment":"positive","sentiment_score":0.440627783536911},{"text":"What's your name?","start_word":28,"end_word":30,"sentiment":"neutral","sentiment_score":0.14755317568778992},{"text":"I'm good Thank too, brother. How are things going you.","start_word":31,"end_word":40,"sentiment":"positive","sentiment_score":0.4693094491958618},{"text":"for you?","start_word":41,"end_word":42,"sentiment":"neutral","sentiment_score":0.2485942095518112},{"text":"Thank you.","start_word":43,"end_word":44,"sentiment":"positive","sentiment_score":0.3506859242916107},{"text":"Tell me. Yeah. Looks like we're pretty busy. Actually, Shavad, I was just getting back to you regarding the phone system. So are you keen to continue, or do you want to port your number? Mhmm. Yeah. I haven't planned anything about it, Russ. I just need to check because we're Oh. there's some change of plans, so things are changing. So just give me another week's time. Maybe by September 10, will be sorted. Okay. Alright. No worries. Then I'll try calling you on September 10. Yes, please. Alright. Yep. Yeah.","start_word":45,"end_word":136,"sentiment":"neutral","sentiment_score":-0.060740865767002106},{"text":"Thanks. Cheers.","start_word":137,"end_word":138,"sentiment":"positive","sentiment_score":0.4001347720623016},{"text":"Bye.","start_word":139,"end_word":139,"sentiment":"neutral","sentiment_score":0.2393801212310791}],"average":{"sentiment":"neutral","sentiment_score":0.04485185905422331}}}}