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It's Sam here from the transfer line. I have Dan calling from Timezone. He's been inquiring a TP Link router. Can I transfer him through? Thank you. Hi. Yeah. Good. Thanks. I'm looking for a fairly quick order of some four g routers. So I've just been looking on your website at the tlmr100tp link, And it it says yeah. Let me see where is the SKU. Yeah. T o s zero two zero five five four seven. Oh, yeah. T l t LM TL hyphen MR100 hyphen MR100. Yeah. Mister. I'm after 30. So it's a 20 in New South Wales, 20 in Vic. I'm sleeping Queensland. Well, you got the price down here at 104 38 x VAT. Yeah. So, I mean, I'll just be getting the you know, those yeah. How how long do you reckon to get those to North Sydney? Alright. Let me can I take is this your easiest number, or have you got a direct line? I just need to speak to my manager. Six one four. Yep. Alright. So just an Aussie mobile. 040488898953. 953. Yeah. Okay. And your name? Ross. Okay. I'll call you back once I've spoken to the boss. 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It's Sam here from the transfer line. I have Dan calling from Timezone. He's been inquiring a TP Link router. Can I transfer him through?\n\nChannel 0: Yes, sir.\n\nChannel 1: Thank you.\n\nChannel 0: Hi. Hi there. This is Ross at Tech Home. How are you, man?\n\nChannel 1: Hi. Yeah. Good. Thanks. I'm looking for a fairly quick order of some four g routers.\n\nChannel 0: Mhmm.\n\nChannel 1: So I've just been looking on your website at the tlmr100tp link, And it\n\nChannel 0: Okay.\n\nChannel 1: it\n\nChannel 0: Have you\n\nChannel 1: says\n\nChannel 0: got the SKU?\n\nChannel 1: yeah.\n\nChannel 0: SKU.\n\nChannel 1: Let me see where is the SKU.\n\nChannel 0: Just about the product description.\n\nChannel 1: Yeah. T o s zero two zero five five four seven.\n\nChannel 0: SKU SKU. It's in green\n\nChannel 1: Oh, yeah.\n\nChannel 0: color.\n\nChannel 1: T l\n\nChannel 0: Green. 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How how long do you reckon to get those to North Sydney?\n\nChannel 0: If you order place an order today, maybe by evening or tomorrow, you will receive your parcel.\n\nChannel 1: Alright. Let\n\nChannel 0: Yep.\n\nChannel 1: me can I take is this your easiest number, or have you got a direct line? I just need to speak to my manager.\n\nChannel 0: My easiest number would be 614\n\nChannel 1: Six one four.\n\nChannel 0: 888\n\nChannel 1: Yep.\n\nChannel 0: 98953.\n\nChannel 1: Alright. So just an Aussie mobile. 040488898953.\n\nChannel 0: 953.\n\nChannel 1: 953.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. Okay. And your name?\n\nChannel 0: Ross.\n\nChannel 1: Ross.\n\nChannel 0: Yep.\n\nChannel 1: Okay. I'll call you back once I've spoken to the boss.\n\nChannel 0: No worries, miss Pam.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: All good. 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your 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call you back once I've spoken to the boss.","start":224.74895,"end":227.08894,"sentiment":"neutral","sentiment_score":0.06220386177301407}],"sentiment":"neutral","sentiment_score":0.06505646488883278,"channel":1,"num_words":11,"start":224.005,"end":227.08894},{"sentences":[{"text":"No worries, miss Pam.","start":227.90999,"end":229.37,"sentiment":"neutral","sentiment_score":0.1954345479607582}],"sentiment":"neutral","sentiment_score":0.1954345479607582,"channel":0,"num_words":4,"start":227.90999,"end":229.37},{"sentences":[{"text":"Thank you.","start":229.54895,"end":230.28894,"sentiment":"positive","sentiment_score":0.5194211602210999},{"text":"Bye.","start":230.34894,"end":230.84894,"sentiment":"positive","sentiment_score":0.4018685817718506}],"sentiment":"positive","sentiment_score":0.4802369674046834,"channel":1,"num_words":3,"start":229.54895,"end":230.84894},{"sentences":[{"text":"All good.","start":230.87,"end":231.43,"sentiment":"positive","sentiment_score":0.5438845157623291},{"text":"Yes, ma'am.","start":231.43,"end":232.17,"sentiment":"neutral","sentiment_score":0.3146898001432419}],"sentiment":"positive","sentiment_score":0.4292871579527855,"channel":0,"num_words":4,"start":230.87,"end":232.17}]},"summary":{"result":"success","short":"A customer named Dan is inquiring about a TP Link router and is transferred to an agent named Ross from Tech Home. Ross asks about the SKU and provides the price and availability. They discuss delivery and pricing for the router and Ross provides his direct line for future communication."},"intents":{"segments":[{"text":"I'm looking for a fairly quick order of some four g routers. Mhmm.","start_word":48,"end_word":60,"intents":[{"intent":"Order routers","confidence_score":0.36754948}]},{"text":"So do you need help with the pricing or with the stock availability?","start_word":170,"end_word":182,"intents":[{"intent":"Request price and stock availability","confidence_score":0.027976364}]},{"text":"If you order place an order today, maybe by evening or tomorrow, you will receive your parcel. Alright. Let Yep.","start_word":233,"end_word":252,"intents":[{"intent":"Place order","confidence_score":0.39919275}]},{"text":"I just need to speak to my manager.","start_word":269,"end_word":276,"intents":[{"intent":"Speak to manager","confidence_score":0.45468318}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. It's Sam here from the transfer line. I have Dan calling from Timezone. He's been inquiring a TP Link router. Can I transfer him through? Yes, sir.","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":0.07545838505029678},{"text":"Thank you.","start_word":29,"end_word":30,"sentiment":"positive","sentiment_score":0.4998127222061157},{"text":"Hi. Hi there. This is Ross at Tech Home. How are you, man? Hi. Yeah.","start_word":31,"end_word":45,"sentiment":"neutral","sentiment_score":0.20529553294181824},{"text":"Good. Thanks.","start_word":46,"end_word":47,"sentiment":"positive","sentiment_score":0.5693345069885254},{"text":"I'm looking for a fairly quick order of some four g routers. Mhmm. So I've just been looking on your website at the tlmr100tp link, And it Okay. it Have you says got the SKU? yeah. SKU. Let me see where is the SKU. Just about the product description. Yeah. T o s zero two zero five five four seven. SKU SKU. It's in green Oh, yeah. color. T l Green. Yep. t Mhmm. LM TL hyphen MR100 T l. hyphen MR100. 100. M r 100. Right? Yeah. Mister. Let's check. Give me a sec. And how many units are you after? I'm after 30. So 30. it's a Okay. 20 Alright. in New South Wales, 20 in Vic. I'm sleeping Queensland. So do you need help with the pricing or with the stock availability? Well, you got the price down here at 104 Yep. 38 x VAT. Right. Yeah. So, I mean, I'll just be getting the you know, Yes. We have got a 100 plus stock for TLMR 100. those yeah. How how long do you reckon to get those to North Sydney? If you order place an order today, maybe by evening or tomorrow, you will receive your parcel. Alright. Let Yep. me can I take is this your easiest number, or have you got a direct line? I just need to speak to my manager. My easiest number would be 614 Six one four. 888 Yep. 98953. Alright. So just an Aussie mobile. 040488898953. 953. 953. Yep. Yeah. Okay. And your name? Ross. Ross. Yep. Okay. I'll call you back once I've spoken to the boss. No worries, miss Pam.","start_word":48,"end_word":321,"sentiment":"neutral","sentiment_score":0.043242880415144194},{"text":"Thank you. Bye. All good. Yes, ma'am.","start_word":322,"end_word":328,"sentiment":"positive","sentiment_score":0.4295767545700073}],"average":{"sentiment":"neutral","sentiment_score":0.06974518230722694}}}}