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is Megan. Good day. Yeah. Whereabouts are you from, Andrew? Yeah.\n\nI'll just see if I can get you through to him. He's quite busy today. That's all. So I'm just trying to field his calls a little bit. Just your I've got your number here just in case I get stuck.\n\n70180724. Cool. And it was Andrew. And it was from Vigilance. Is that right?\n\nAI. Okay. No problems. I'll just try and put you through. Won't be a second.\n\nThank you for calling Western Hospital. One of our team will be with you shortly. Western Hospital is a private, fully accredited acute surgical facility located You've reached the voice mail of Ben Pella. I'm currently unavailable to take your calls. Please leave a message after the tone.\n\nI'll return your call. Thanks.","paragraphs":[{"sentences":[{"text":"This is Megan.","start":0.24,"end":1.22,"sentiment":"neutral","sentiment_score":0.020970963562528293},{"text":"Good day.","start":5.12,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.283570259809494},{"text":"Yeah.","start":9.92,"end":10.24,"sentiment":"neutral","sentiment_score":0.022385600954294205},{"text":"Whereabouts are you from, Andrew?","start":10.24,"end":11.7,"sentiment":"neutral","sentiment_score":0.012388860806822777},{"text":"Yeah.","start":19.875,"end":20.195,"sentiment":"neutral","sentiment_score":0.024590322747826576}],"sentiment":"neutral","sentiment_score":0.0615811365035673,"num_words":12,"start":0.24,"end":20.195},{"sentences":[{"text":"I'll just see if I can get you through to him.","start":20.195,"end":22.515,"sentiment":"neutral","sentiment_score":0.01563979499042034},{"text":"He's quite busy today.","start":22.515,"end":23.715,"sentiment":"neutral","sentiment_score":-0.2713986113667488},{"text":"That's all.","start":23.715,"end":24.035,"sentiment":"neutral","sentiment_score":-0.18493935465812683},{"text":"So I'm just trying to field his calls a little bit.","start":24.035,"end":26.7,"sentiment":"neutral","sentiment_score":-0.08887580443512309},{"text":"Just your I've got your number here just in case I get stuck.","start":27.740002,"end":32.78,"sentiment":"neutral","sentiment_score":-0.008209676983264776}],"sentiment":"neutral","sentiment_score":-0.05775109901115662,"num_words":41,"start":20.195,"end":32.78},{"sentences":[{"text":"70180724.","start":32.78,"end":35.920002,"sentiment":"neutral","sentiment_score":0.012442217208445072},{"text":"Cool.","start":36.620003,"end":36.940002,"sentiment":"neutral","sentiment_score":0.12989696860313416},{"text":"And it was Andrew.","start":36.940002,"end":38.0,"sentiment":"neutral","sentiment_score":0.07683312334120274},{"text":"And it was from Vigilance.","start":38.38,"end":39.68,"sentiment":"neutral","sentiment_score":0.047545605897903444},{"text":"Is that right?","start":39.98,"end":40.8,"sentiment":"neutral","sentiment_score":0.07115626335144043}],"sentiment":"neutral","sentiment_score":0.06434774990858776,"num_words":14,"start":32.78,"end":40.8},{"sentences":[{"text":"AI.","start":45.755,"end":46.255,"sentiment":"neutral","sentiment_score":0.030590254813432693},{"text":"Okay.","start":46.315002,"end":46.715,"sentiment":"neutral","sentiment_score":0.10643446445465088},{"text":"No problems.","start":46.715,"end":47.275,"sentiment":"neutral","sentiment_score":0.21447931230068207},{"text":"I'll just try and put you through.","start":47.275,"end":48.235,"sentiment":"neutral","sentiment_score":0.2215635755232402},{"text":"Won't be a second.","start":48.235,"end":49.055,"sentiment":"neutral","sentiment_score":0.12229889817535877}],"sentiment":"neutral","sentiment_score":0.17374159768223763,"num_words":15,"start":45.755,"end":49.055},{"sentences":[{"text":"Thank you for calling Western Hospital.","start":53.835,"end":55.775,"sentiment":"positive","sentiment_score":0.34648846586545307},{"text":"One of our team will be with you shortly.","start":55.92,"end":58.1,"sentiment":"neutral","sentiment_score":0.2100433756907781},{"text":"Western Hospital is a private, fully accredited acute surgical facility located You've reached the voice mail of Ben Pella.","start":58.719997,"end":88.98,"sentiment":"neutral","sentiment_score":-0.0013323855635366943},{"text":"I'm currently unavailable to take your calls.","start":88.98,"end":90.82,"sentiment":"negative","sentiment_score":-0.35157417399542673},{"text":"Please leave a message after the tone.","start":90.82,"end":92.340004,"sentiment":"neutral","sentiment_score":-0.14542307066065924}],"sentiment":"neutral","sentiment_score":0.009688023710623384,"num_words":48,"start":53.835,"end":92.340004},{"sentences":[{"text":"I'll return your call.","start":92.340004,"end":93.380005,"sentiment":"neutral","sentiment_score":-0.04690132010728121},{"text":"Thanks.","start":93.380005,"end":93.880005,"sentiment":"neutral","sentiment_score":0.09934016317129137}],"sentiment":"neutral","sentiment_score":-0.017653023451566694,"num_words":5,"start":92.340004,"end":93.880005}]}}]}],"paragraphs":{"transcript":"\nChannel 1: This is Megan.\n\nChannel 0: Oh, hi, Megan. Good day.\n\nChannel 1: Good\n\nChannel 0: Megan,\n\nChannel 1: day.\n\nChannel 0: this is Andrew, and I was trying to reach Ben.\n\nChannel 1: Yeah. Whereabouts are you from, Andrew?\n\nChannel 0: Oh, yes. I represent Vigilance AI. We are a cybersecurity company.\n\nChannel 1: Yeah. I'll just see if I can get you through to him. He's quite busy today. That's all. So I'm just trying to field his calls a little bit.\n\nJust your\n\nChannel 0: Oh,\n\nChannel 1: I've got your number here just in case I get stuck. 70180724. Cool. And it was Andrew. And it was from Vigilance.\n\nIs that right?\n\nChannel 0: yeah. Vigilance AI.\n\nChannel 1: AI. Okay. No problems. I'll just try and put you through. Won't be a second.\n\nChannel 0: Thank you.\n\nChannel 1: Thank you for calling Western Hospital. One of our team will be with you shortly. Western Hospital is a private, fully accredited acute surgical facility located You've reached the voice mail of Ben Pella. I'm currently unavailable to take your calls. Please leave a message after the tone.\n\nI'll return your call. Thanks.","paragraphs":[{"sentences":[{"text":"This is Megan.","start":0.24,"end":1.22,"sentiment":"neutral","sentiment_score":0.020970963562528293}],"sentiment":"neutral","sentiment_score":0.020970963562528293,"channel":1,"num_words":3,"start":0.24,"end":1.22},{"sentences":[{"text":"Oh, hi, Megan.","start":2.56,"end":3.54,"sentiment":"neutral","sentiment_score":0.18837707241376242},{"text":"Good day.","start":3.6799998,"end":4.42,"sentiment":"positive","sentiment_score":0.49164214730262756}],"sentiment":"neutral","sentiment_score":0.30968310236930846,"channel":0,"num_words":5,"start":2.56,"end":4.42},{"sentences":[{"text":"Good","start":5.12,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.3300856649875641}],"sentiment":"neutral","sentiment_score":0.3300856649875641,"channel":1,"num_words":1,"start":5.12,"end":5.3599997},{"sentences":[{"text":"Megan,","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.3019741475582123}],"sentiment":"neutral","sentiment_score":0.3019741475582123,"channel":0,"num_words":1,"start":5.2799997,"end":5.7799997},{"sentences":[{"text":"day.","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.23705485463142395}],"sentiment":"neutral","sentiment_score":0.23705485463142395,"channel":1,"num_words":1,"start":5.3599997,"end":5.8599997},{"sentences":[{"text":"this is Andrew, and I was trying to reach Ben.","start":5.8399997,"end":9.46,"sentiment":"neutral","sentiment_score":0.061409416049718855}],"sentiment":"neutral","sentiment_score":0.061409416049718855,"channel":0,"num_words":10,"start":5.8399997,"end":9.46},{"sentences":[{"text":"Yeah.","start":9.92,"end":10.24,"sentiment":"neutral","sentiment_score":0.022385600954294205},{"text":"Whereabouts are you from, Andrew?","start":10.24,"end":11.7,"sentiment":"neutral","sentiment_score":0.012388860806822777}],"sentiment":"neutral","sentiment_score":0.014054984164734682,"channel":1,"num_words":6,"start":9.92,"end":11.7},{"sentences":[{"text":"Oh, yes.","start":12.865,"end":13.445,"sentiment":"neutral","sentiment_score":0.026956923305988312},{"text":"I represent Vigilance AI.","start":13.905,"end":15.825,"sentiment":"neutral","sentiment_score":0.020421908237040043},{"text":"We are a cybersecurity company.","start":15.825,"end":18.325,"sentiment":"neutral","sentiment_score":0.017616288922727107}],"sentiment":"neutral","sentiment_score":0.020334811288524757,"channel":0,"num_words":11,"start":12.865,"end":18.325},{"sentences":[{"text":"Yeah.","start":19.875,"end":20.195,"sentiment":"neutral","sentiment_score":0.024590322747826576},{"text":"I'll just see if I can get you through to him.","start":20.195,"end":22.515,"sentiment":"neutral","sentiment_score":0.01563979499042034},{"text":"He's quite busy today.","start":22.515,"end":23.715,"sentiment":"neutral","sentiment_score":-0.2713986113667488},{"text":"That's all.","start":23.715,"end":24.035,"sentiment":"neutral","sentiment_score":-0.18493935465812683},{"text":"So I'm just trying to field his calls a little bit.","start":24.035,"end":26.7,"sentiment":"neutral","sentiment_score":-0.08887580443512309}],"sentiment":"neutral","sentiment_score":-0.07711996330783286,"channel":1,"num_words":29,"start":19.875,"end":26.7},{"sentences":[{"text":"Just your","start":27.740002,"end":28.720001,"sentiment":"neutral","sentiment_score":-0.009179681539535522}],"sentiment":"neutral","sentiment_score":-0.009179681539535522,"channel":1,"num_words":2,"start":27.740002,"end":28.720001},{"sentences":[{"text":"Oh,","start":28.3,"end":28.8,"sentiment":"neutral","sentiment_score":-0.0017441054806113243}],"sentiment":"neutral","sentiment_score":-0.0017441054806113243,"channel":0,"num_words":1,"start":28.3,"end":28.8},{"sentences":[{"text":"I've got your number here just in case I get stuck.","start":29.58,"end":32.78,"sentiment":"neutral","sentiment_score":-0.008033312518488277},{"text":"70180724.","start":32.78,"end":35.920002,"sentiment":"neutral","sentiment_score":0.012442217208445072},{"text":"Cool.","start":36.620003,"end":36.940002,"sentiment":"neutral","sentiment_score":0.12989696860313416},{"text":"And it was Andrew.","start":36.940002,"end":38.0,"sentiment":"neutral","sentiment_score":0.07683312334120274},{"text":"And it was from Vigilance.","start":38.38,"end":39.68,"sentiment":"neutral","sentiment_score":0.047545605897903444}],"sentiment":"neutral","sentiment_score":0.02722878504375165,"channel":1,"num_words":22,"start":29.58,"end":39.68},{"sentences":[{"text":"Is that right?","start":39.98,"end":40.8,"sentiment":"neutral","sentiment_score":0.07115626335144043}],"sentiment":"neutral","sentiment_score":0.07115626335144043,"channel":1,"num_words":3,"start":39.98,"end":40.8},{"sentences":[{"text":"yeah.","start":41.66,"end":41.98,"sentiment":"neutral","sentiment_score":0.04070381075143814},{"text":"Vigilance AI.","start":41.98,"end":43.36,"sentiment":"neutral","sentiment_score":0.02567898388952017}],"sentiment":"neutral","sentiment_score":0.030687259510159492,"channel":0,"num_words":3,"start":41.66,"end":43.36},{"sentences":[{"text":"AI.","start":45.755,"end":46.255,"sentiment":"neutral","sentiment_score":0.030590254813432693},{"text":"Okay.","start":46.315002,"end":46.715,"sentiment":"neutral","sentiment_score":0.10643446445465088},{"text":"No problems.","start":46.715,"end":47.275,"sentiment":"neutral","sentiment_score":0.21447931230068207},{"text":"I'll just try and put you through.","start":47.275,"end":48.235,"sentiment":"neutral","sentiment_score":0.2215635755232402},{"text":"Won't be a second.","start":48.235,"end":49.055,"sentiment":"neutral","sentiment_score":0.12229889817535877}],"sentiment":"neutral","sentiment_score":0.17374159768223763,"channel":1,"num_words":15,"start":45.755,"end":49.055},{"sentences":[{"text":"Thank you.","start":50.065,"end":50.885,"sentiment":"positive","sentiment_score":0.39524833858013153}],"sentiment":"positive","sentiment_score":0.39524833858013153,"channel":0,"num_words":2,"start":50.065,"end":50.885},{"sentences":[{"text":"Thank you for calling Western Hospital.","start":53.835,"end":55.775,"sentiment":"positive","sentiment_score":0.34648846586545307},{"text":"One of our team will be with you shortly.","start":55.92,"end":58.1,"sentiment":"neutral","sentiment_score":0.2100433756907781},{"text":"Western Hospital is a private, fully accredited acute surgical facility located You've reached the voice mail of Ben Pella.","start":58.719997,"end":88.98,"sentiment":"neutral","sentiment_score":-0.0013323855635366943},{"text":"I'm currently unavailable to take your calls.","start":88.98,"end":90.82,"sentiment":"negative","sentiment_score":-0.35157417399542673},{"text":"Please leave a message after the tone.","start":90.82,"end":92.340004,"sentiment":"neutral","sentiment_score":-0.14542307066065924}],"sentiment":"neutral","sentiment_score":0.009688023710623384,"channel":1,"num_words":48,"start":53.835,"end":92.340004},{"sentences":[{"text":"I'll return your call.","start":92.340004,"end":93.380005,"sentiment":"neutral","sentiment_score":-0.04690132010728121},{"text":"Thanks.","start":93.380005,"end":93.880005,"sentiment":"neutral","sentiment_score":0.09934016317129137}],"sentiment":"neutral","sentiment_score":-0.017653023451566694,"channel":1,"num_words":5,"start":92.340004,"end":93.880005}]},"summary":{"result":"success","short":"The customer, Andrew, is trying to reach Ben at Western Hospital and is directed to his voicemail by the agent, Megan. Andrew explains that he represents Carrefourance AI, a cybersecurity company, and asks to be put through to Ben. Megan takes over the call and provides Andrew with her number, but Ben is unavailable to take his call and his voicemail instructs him to leave a message after the tone."},"intents":{"segments":[{"text":"this is Andrew, and I was trying to reach Ben. Yeah.","start_word":11,"end_word":21,"intents":[{"intent":"Reach ben","confidence_score":0.61140305}]},{"text":"So I'm just trying to field his calls a little bit.","start_word":56,"end_word":66,"intents":[{"intent":"Field calls","confidence_score":0.81140417}]},{"text":"Please leave a message after the tone. I'll return your call. Thanks.","start_word":156,"end_word":167,"intents":[{"intent":"Send message","confidence_score":0.03631081}]}]},"sentiments":{"segments":[{"text":"This is Megan. Oh, hi, Megan.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.1224265918135643},{"text":"Good day.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.48064908385276794},{"text":"Good Megan, day. this is Andrew, and I was trying to reach Ben. Yeah. Whereabouts are you from, Andrew? Oh, yes. I represent Vigilance AI. We are a cybersecurity company. Yeah. I'll just see if I can get you through to him. He's quite busy today. That's all. So I'm just trying to field his calls a little bit. Just your Oh, I've got your number here just in case I get stuck. 70180724. Cool. And it was Andrew. And it was from Vigilance. Is that right? yeah. Vigilance AI. AI. Okay. No problems. I'll just try and put you through. Won't be a second.","start_word":8,"end_word":112,"sentiment":"neutral","sentiment_score":0.029267217963933945},{"text":"Thank you. Thank you for calling Western Hospital.","start_word":113,"end_word":120,"sentiment":"positive","sentiment_score":0.3523779511451721},{"text":"One of our team will be with you shortly. Western Hospital is a private, fully accredited acute surgical facility located You've reached the voice mail of Ben Pella.","start_word":121,"end_word":148,"sentiment":"neutral","sentiment_score":0.05669896677136421},{"text":"I'm currently unavailable to take your calls.","start_word":149,"end_word":155,"sentiment":"negative","sentiment_score":-0.3377554416656494},{"text":"Please leave a message after the tone. I'll return your call. Thanks.","start_word":156,"end_word":167,"sentiment":"neutral","sentiment_score":-0.07076229900121689}],"average":{"sentiment":"neutral","sentiment_score":0.03394375595391965}}}}