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miss Sonia.","start":64.21,"end":65.090004,"sentiment":"neutral","sentiment_score":0.2867666880289714},{"text":"Bye for now.","start":65.090004,"end":66.05,"sentiment":"neutral","sentiment_score":0.1738742341597875},{"text":"Just","start":66.05,"end":66.53,"sentiment":"neutral","sentiment_score":0.11208933591842651}],"sentiment":"neutral","sentiment_score":0.21343030035495758,"channel":0,"num_words":7,"start":64.21,"end":66.53},{"sentences":[{"text":"Okay.","start":66.31,"end":66.81,"sentiment":"neutral","sentiment_score":0.08830685913562775}],"sentiment":"neutral","sentiment_score":0.08830685913562775,"channel":1,"num_words":1,"start":66.31,"end":66.81},{"sentences":[{"text":"please do wait for my 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welcome.","start":70.61,"end":71.25,"sentiment":"positive","sentiment_score":0.4132396876811981},{"text":"Bye.","start":71.25,"end":71.75,"sentiment":"neutral","sentiment_score":0.23221878707408905}],"sentiment":"positive","sentiment_score":0.35289938747882843,"channel":0,"num_words":3,"start":70.61,"end":71.75},{"sentences":[{"text":"Okay.","start":72.07,"end":72.57,"sentiment":"neutral","sentiment_score":0.16116970777511597},{"text":"Bye.","start":72.63,"end":73.13,"sentiment":"neutral","sentiment_score":0.08965593576431274}],"sentiment":"neutral","sentiment_score":0.12541282176971436,"channel":1,"num_words":2,"start":72.07,"end":73.13}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls Bison Tangban to escalate a report regarding a missing box at an area. The representative asks for pictures of the missing box and will email Bison soon to reply with the pictures. Bison is instructed to reply to the email with the pictures and the call ends with pleasantries."},"intents":{"segments":[{"text":"Is it okay if I if you send us a picture?","start_word":84,"end_word":94,"intents":[{"intent":"Requesting information","confidence_score":0.0003961327}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Yes. Hello. What's Good morning. This is Maureen from Airtel tech support. Am I speaking with Bison Tangban? up? Where are you calling from? This is from Airtel Australia. Okay. Yeah. Yeah. So we received your report regarding the you're unable to establish a connection because there's a missing box with the the area at the area. Yes. Yes. So we're now escalating the issue to the network team. But for us to proceed, we'll be needing pictures of the missing setup. Is it okay if I if you send us a picture? I'm going to email you shortly then. Just reply to that email with the pictures. Okay. No problem. Yeah. For us to determine the missing boxes. Okay. Okay. That's Alright. it.","start_word":0,"end_word":125,"sentiment":"neutral","sentiment_score":-0.030652526766061783},{"text":"Thank Thank you.","start_word":126,"end_word":128,"sentiment":"positive","sentiment_score":0.545147180557251},{"text":"you, miss Sonia. Bye for now. Just Okay. please do wait for my email. Alright.","start_word":129,"end_word":143,"sentiment":"neutral","sentiment_score":0.16228926181793213},{"text":"Thanks. You're welcome.","start_word":144,"end_word":146,"sentiment":"positive","sentiment_score":0.4008991420269013},{"text":"Bye. Okay. Bye.","start_word":147,"end_word":149,"sentiment":"neutral","sentiment_score":0.17231908440589905}],"average":{"sentiment":"neutral","sentiment_score":0.01947057401979124}}}}