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The customer is unsure if they are still interested and Abby offers to check if they are still interested. The customer confirms they are an IT service provider and the call ends politely."},"intents":{"segments":[{"text":"This is Abby from Techno One in Springfield, Sir, Brisbane. where are you from, sir?","start_word":8,"end_word":22,"intents":[{"intent":"Verify identity","confidence_score":0.007172163}]},{"text":"This is Abby from Techno One in Springfield, Sir, Brisbane. where are you from, sir? Techno One, sir, in Springfield, Brisbane. We Yeah. actually spoke to you previously. I you I I Daniel talked to asked lots me and lots of people. You're gonna have to give me a bit more information about it. yes.","start_word":8,"end_word":62,"intents":[{"intent":"Confirm details","confidence_score":0.000101200574}]},{"text":"actually spoke to you previously. I you I I Daniel talked to asked lots me and lots of people. You're gonna have to give me a bit more information about it. yes.","start_word":31,"end_word":62,"intents":[{"intent":"Request information","confidence_score":0.18135794}]},{"text":"Actually, we sent you an email. We actually spoke to you previously, so we wanted to check if you're still interested because it shows here that you're coming up for an IT review regarding IT automation. Okay.","start_word":63,"end_word":99,"intents":[{"intent":"Check interest","confidence_score":0.17183964}]},{"text":"Alright? Bye bye. Okay. Bye bye.","start_word":147,"end_word":152,"intents":[{"intent":"End conversation","confidence_score":0.5492392}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Guy Pearson. Hi, sir. Good afternoon. This is Abby from Techno One in Springfield, Sir, Brisbane. where are you from, sir? Techno One, sir, in Springfield, Brisbane. We Yeah. actually spoke to you previously. I you I I Daniel talked to asked lots me and lots of people. You're gonna have to give me a bit more information about it. yes. Actually, we sent you an email. We actually spoke to you previously, so we wanted to check if you're still interested because it shows here that you're coming up for an IT review regarding IT automation. Okay. Oh, okay. No. So you're an IT service provider? Yes. That's right, sir. Okay. Yeah. No. We're we're fine with with IT service provision.","start_word":0,"end_word":123,"sentiment":"neutral","sentiment_score":0.04387295991182327},{"text":"So far so good.","start_word":124,"end_word":127,"sentiment":"positive","sentiment_score":0.45847511291503906},{"text":"Everything's We're alright. we're yeah.","start_word":128,"end_word":132,"sentiment":"neutral","sentiment_score":0.1955344080924988},{"text":"We're perfectly fine, but thank you for Thank the call you.","start_word":133,"end_word":143,"sentiment":"positive","sentiment_score":0.4666731357574463},{"text":"anyway. Take care. Alright? Bye bye. Okay. 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