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And before that, may I know your name, please, so that I can address you properly? I'm located in The Philippines. Yeah. I'm so sorry for that. Yes. This is an Australian company, and we're work working remotely. Mhmm. Hello, Hemings. Can you tell me more about what happened yesterday? I mean, what action have you done on the website? I'll be more than hap no worries. I'll be more than happy to assist. And let me just check here. Alright. So I'm so sorry that your address didn't load up as expected on our website. But since you have me on the line, I'll be more than happy to check on this for you. Could you provide your complete service address, please? K. K. New South Wales. Thank you so much, Holden. To confirm, I have 307 you need 30745 Ocean Parade, The Entrance, New South Wales 2261. Correct? Thank thank you so much. No. 43. So that's the only number that I need to modify if in any case that this 45 won't show up. Correct? It Alright. I'll take a look into this, and we'll get back to you, Hammond. Okay? Thank you so much. I'll put you on hold. Alright. Sorry. Thank you. Hello, Hannon? Yeah. Thank you so much for holding. I haven't found which network is visible to your location because it's either no worries. I'll I'm no. No worries. I'm still looking at it, and it's actually either the 45 is cannot be found or it's not 43 to 49, but only 43. It's always 40 349. Correct? Mhmm. Thank you so much. Let me take a look into it again. Okay? I'll see I'll put you on hold for a minute or she'll get back to you. Sure. Mhmm. Yeah. Yeah. No worries. I'll take a look into it. Alright? Hold on. Thank you. Hello, Hemings? Yeah. Thank you so much. I am checking for this one last service network if it's serviceable to your location, and we have to send them an email to verify and check. Are you free to be called within the day? I'll call you within this day after we verified if it's serviceable to your address. Okay? Thank you so much. And could you provide me your complete name and email address, please, so that if in any case that we won't be able to reach you out through your phone number, we can email you anytime. Mhmm. How about your email, please? Okay. Thank you so much. I have michelle3650@gmail.com. Correct? Sorry. It's michelle, m I c h e l l e, 26 5 zero 2650@gmail.com. Thank you so much. And I have here yes. So your is this your best callback number? Okay. 123090 4. Yeah. But no worries. One of my colleagues will contact you, but it's I mean, it's gonna be the same one I mean, one one of my colleague that is an Australian code. Our system is pre set up in Australian setup, everything. Thank you. Thank you so much. Have a great day, Michelle. 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you for calling Airtel. My name is Mary. May I have your name, please? My name is Mary. Oh, no.\n\nI'm sorry. Can you tell me more about the problem? And before that, may I know your name, please, so that I can address you properly? I'm located in The Philippines. Yeah.\n\nI'm so sorry for that. Yes. This is an Australian company, and we're work working remotely. Mhmm. Hello, Hemings.\n\nCan you tell me more about what happened yesterday? I mean, what action have you done on the website? I'll be more than hap no worries. I'll be more than happy to assist. And let me just check here.\n\nAlright. So I'm so sorry that your address didn't load up as expected on our website. But since you have me on the line, I'll be more than happy to check on this for you. Could you provide your complete service address, please? K.\n\nK. New South Wales. Thank you so much, Holden. To confirm, I have 307 you need 30745 Ocean Parade, The Entrance, New South Wales 2261. Correct?\n\nThank thank you so much. No. 43. So that's the only number that I need to modify if in any case that this 45 won't show up. Correct?\n\nIt Alright. I'll take a look into this, and we'll get back to you, Hammond. Okay? Thank you so much. I'll put you on hold.\n\nAlright. Sorry. Thank you. Hello, Hannon? Yeah.\n\nThank you so much for holding. I haven't found which network is visible to your location because it's either no worries. I'll I'm no. No worries. I'm still looking at it, and it's actually either the 45 is cannot be found or it's not 43 to 49, but only 43.\n\nIt's always 40 349. Correct? Mhmm. Thank you so much. Let me take a look into it again.\n\nOkay? I'll see I'll put you on hold for a minute or she'll get back to you. Sure. Mhmm. Yeah.\n\nYeah. No worries. I'll take a look into it. Alright? Hold on.\n\nThank you. Hello, Hemings? Yeah. Thank you so much. I am checking for this one last service network if it's serviceable to your location, and we have to send them an email to verify and check.\n\nAre you free to be called within the day? I'll call you within this day after we verified if it's serviceable to your address. Okay? Thank you so much. And could you provide me your complete name and email address, please, so that if in any case that we won't be able to reach you out through your phone number, we can email you anytime.\n\nMhmm. How about your email, please? Okay. Thank you so much. I have michelle3650@gmail.com.\n\nCorrect? Sorry. It's michelle, m I c h e l l e, 26 5 zero 2650@gmail.com. Thank you so much. And I have here yes.\n\nSo your is this your best callback number? Okay. 123090 4. Yeah. But no worries.\n\nOne of my colleagues will contact you, but it's I mean, it's gonna be the same one I mean, one one of my colleague that is an Australian code. Our system is pre set up in Australian setup, everything. Thank you. Thank you so much. Have a great day, Michelle.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":3.9199998,"end":5.12,"sentiment":"positive","sentiment_score":0.601560640335083},{"text":"My name is Mary.","start":5.12,"end":6.0,"sentiment":"positive","sentiment_score":0.4836769327521324},{"text":"May I have your name, please?","start":6.0,"end":7.06,"sentiment":"neutral","sentiment_score":0.28510438402493793},{"text":"My name is Mary.","start":12.48,"end":13.7,"sentiment":"neutral","sentiment_score":0.02206083689816296},{"text":"Oh, no.","start":31.08,"end":33.239998,"sentiment":"neutral","sentiment_score":-0.14244765788316727}],"sentiment":"neutral","sentiment_score":0.30745167945999474,"num_words":21,"start":3.9199998,"end":33.239998},{"sentences":[{"text":"I'm sorry.","start":33.239998,"end":33.88,"sentiment":"neutral","sentiment_score":-0.19900765269994736},{"text":"Can you tell me more about the problem?","start":33.88,"end":35.72,"sentiment":"neutral","sentiment_score":-0.15944645181298256},{"text":"And before that, may I know your name, please, so that I can address you properly?","start":35.72,"end":39.66,"sentiment":"neutral","sentiment_score":-0.0458391506690532},{"text":"I'm located in The Philippines.","start":45.745,"end":47.365,"sentiment":"neutral","sentiment_score":-0.034644128009676936},{"text":"Yeah.","start":51.585,"end":51.905,"sentiment":"neutral","sentiment_score":-0.04515591263771057}],"sentiment":"neutral","sentiment_score":-0.08204343385295942,"num_words":32,"start":33.239998,"end":51.905},{"sentences":[{"text":"I'm so sorry for that.","start":51.905,"end":53.525,"sentiment":"neutral","sentiment_score":-0.21501911282539368},{"text":"Yes.","start":57.3,"end":57.7,"sentiment":"neutral","sentiment_score":0.03206701949238777},{"text":"This is an Australian company, and we're work working remotely.","start":57.7,"end":61.24,"sentiment":"neutral","sentiment_score":0.021784860454499722},{"text":"Mhmm.","start":70.595,"end":71.095,"sentiment":"neutral","sentiment_score":0.00682532973587513},{"text":"Hello, Hemings.","start":71.395004,"end":72.375,"sentiment":"neutral","sentiment_score":0.00971779110841453}],"sentiment":"neutral","sentiment_score":-0.04204836990194101,"num_words":19,"start":51.905,"end":72.375},{"sentences":[{"text":"Can you tell me more about what happened yesterday?","start":72.675,"end":75.575005,"sentiment":"neutral","sentiment_score":-0.08571119916935761},{"text":"I mean, what action have you done on the website?","start":75.795006,"end":78.055,"sentiment":"neutral","sentiment_score":-0.031826840713620186},{"text":"I'll be more than hap no worries.","start":91.57,"end":93.65,"sentiment":"neutral","sentiment_score":0.010588791753564562},{"text":"I'll be more than happy to assist.","start":93.65,"end":95.91,"sentiment":"positive","sentiment_score":0.49880407537732807},{"text":"And let me just check here.","start":95.97,"end":100.435,"sentiment":"neutral","sentiment_score":0.183435728152593}],"sentiment":"neutral","sentiment_score":0.09171013433772784,"num_words":39,"start":72.675,"end":100.435},{"sentences":[{"text":"Alright.","start":106.895004,"end":107.395004,"sentiment":"neutral","sentiment_score":0.16712337732315063},{"text":"So I'm so sorry that your address didn't load up as expected on our website.","start":107.775,"end":112.840004,"sentiment":"neutral","sentiment_score":-0.05511040488878886},{"text":"But since you have me on the line, I'll be more than happy to check on this for you.","start":112.840004,"end":116.3,"sentiment":"neutral","sentiment_score":0.3152863398978585},{"text":"Could you provide your complete service address, please?","start":116.36,"end":119.42,"sentiment":"neutral","sentiment_score":0.12836415134370327},{"text":"K.","start":134.215,"end":134.715,"sentiment":"neutral","sentiment_score":0.05773577094078064}],"sentiment":"neutral","sentiment_score":0.14580810781229625,"num_words":44,"start":106.895004,"end":134.715},{"sentences":[{"text":"K.","start":145.08,"end":145.23999,"sentiment":"neutral","sentiment_score":0.02805650979280472},{"text":"New South Wales.","start":145.23999,"end":146.29999,"sentiment":"neutral","sentiment_score":0.022447933132449787},{"text":"Thank you so much, Holden.","start":147.87999,"end":149.26,"sentiment":"positive","sentiment_score":0.5372544884681701},{"text":"To confirm, I have 307 you need 30745 Ocean Parade, The Entrance, New South Wales 2261.","start":186.515,"end":195.45999,"sentiment":"neutral","sentiment_score":0.014549776504281908},{"text":"Correct?","start":195.45999,"end":195.95999,"sentiment":"neutral","sentiment_score":0.0262305811047554}],"sentiment":"neutral","sentiment_score":0.11694999064247195,"num_words":26,"start":145.08,"end":195.95999},{"sentences":[{"text":"Thank thank you so much.","start":198.5,"end":199.95999,"sentiment":"positive","sentiment_score":0.441153484582901},{"text":"No.","start":204.42,"end":204.92,"sentiment":"neutral","sentiment_score":-0.10056928545236588},{"text":"43.","start":207.245,"end":208.225,"sentiment":"neutral","sentiment_score":-0.029502544552087784},{"text":"So that's the only number that I need to modify if in any case that this 45 won't show up.","start":208.365,"end":214.925,"sentiment":"neutral","sentiment_score":-0.058443404361605646},{"text":"Correct?","start":214.925,"end":215.425,"sentiment":"neutral","sentiment_score":0.007186712697148323}],"sentiment":"neutral","sentiment_score":0.03264336494196739,"num_words":28,"start":198.5,"end":215.425},{"sentences":[{"text":"It Alright.","start":217.085,"end":222.04,"sentiment":"neutral","sentiment_score":0.014000875875353813},{"text":"I'll take a look into this, and we'll get back to you, Hammond.","start":222.04,"end":224.84,"sentiment":"neutral","sentiment_score":0.09362836869863364},{"text":"Okay?","start":224.84,"end":225.34,"sentiment":"neutral","sentiment_score":0.0750066265463829},{"text":"Thank you so much.","start":226.52,"end":227.48,"sentiment":"positive","sentiment_score":0.38584407418966293},{"text":"I'll put you on hold.","start":227.48,"end":228.62,"sentiment":"neutral","sentiment_score":0.13719071745872496}],"sentiment":"neutral","sentiment_score":0.14198028221726416,"num_words":25,"start":217.085,"end":228.62},{"sentences":[{"text":"Alright.","start":228.84,"end":229.31999,"sentiment":"neutral","sentiment_score":0.05790942162275314},{"text":"Sorry.","start":229.31999,"end":229.81999,"sentiment":"neutral","sentiment_score":0.04865217953920365},{"text":"Thank you.","start":230.36,"end":231.18,"sentiment":"neutral","sentiment_score":0.2638071998953819},{"text":"Hello, Hannon?","start":454.02,"end":454.91998,"sentiment":"neutral","sentiment_score":0.06515336036682129},{"text":"Yeah.","start":457.37997,"end":457.725,"sentiment":"neutral","sentiment_score":0.08834870159626007}],"sentiment":"neutral","sentiment_score":0.12183306046894618,"num_words":7,"start":228.84,"end":457.725},{"sentences":[{"text":"Thank you so much for holding.","start":457.805,"end":459.185,"sentiment":"neutral","sentiment_score":0.3168040066957474},{"text":"I haven't found which network is visible to your location because it's either no worries.","start":460.445,"end":469.405,"sentiment":"neutral","sentiment_score":0.09468967964251836},{"text":"I'll I'm no.","start":469.405,"end":474.59003,"sentiment":"neutral","sentiment_score":0.038930474470059075},{"text":"No worries.","start":474.59003,"end":475.33002,"sentiment":"neutral","sentiment_score":0.007243016734719276},{"text":"I'm still looking at it, and it's actually either the 45 is cannot be found or it's not 43 to 49, but only 43.","start":475.71002,"end":486.525,"sentiment":"neutral","sentiment_score":-0.01620966532694486}],"sentiment":"neutral","sentiment_score":0.061268294476903976,"num_words":50,"start":457.805,"end":486.525},{"sentences":[{"text":"It's always 40 349.","start":486.665,"end":489.38498,"sentiment":"neutral","sentiment_score":0.00022549121058546012},{"text":"Correct?","start":489.38498,"end":489.88498,"sentiment":"neutral","sentiment_score":0.007537637837231159},{"text":"Mhmm.","start":495.27,"end":495.77,"sentiment":"neutral","sentiment_score":-0.012014571577310562},{"text":"Thank you so much.","start":505.90997,"end":507.03,"sentiment":"positive","sentiment_score":0.36684824526309967},{"text":"Let me take a look into it again.","start":507.03,"end":508.47,"sentiment":"neutral","sentiment_score":0.1541553596034646}],"sentiment":"neutral","sentiment_score":0.14983671605457655,"num_words":18,"start":486.665,"end":508.47},{"sentences":[{"text":"Okay?","start":508.47,"end":508.78998,"sentiment":"neutral","sentiment_score":0.071029894053936},{"text":"I'll see I'll put you on hold for a minute or she'll get back to you.","start":508.78998,"end":518.465,"sentiment":"neutral","sentiment_score":0.03914468747097999},{"text":"Sure.","start":518.465,"end":518.965,"sentiment":"neutral","sentiment_score":0.061127837747335434},{"text":"Mhmm.","start":520.065,"end":520.565,"sentiment":"neutral","sentiment_score":0.04896939545869827},{"text":"Yeah.","start":527.0,"end":527.24,"sentiment":"neutral","sentiment_score":0.04554608836770058}],"sentiment":"neutral","sentiment_score":0.04264941075816751,"num_words":20,"start":508.47,"end":527.24},{"sentences":[{"text":"Yeah.","start":527.24,"end":527.39996,"sentiment":"neutral","sentiment_score":0.03981304913759232},{"text":"No worries.","start":527.39996,"end":528.13995,"sentiment":"neutral","sentiment_score":0.02566942758858204},{"text":"I'll take a look into it.","start":529.16,"end":530.36,"sentiment":"neutral","sentiment_score":0.2377422427137693},{"text":"Alright?","start":530.36,"end":530.76,"sentiment":"neutral","sentiment_score":0.12095937132835388},{"text":"Hold on.","start":530.76,"end":531.5,"sentiment":"neutral","sentiment_score":0.054984912276268005}],"sentiment":"neutral","sentiment_score":0.14571121303985515,"num_words":12,"start":527.24,"end":531.5},{"sentences":[{"text":"Thank you.","start":532.6,"end":533.5,"sentiment":"neutral","sentiment_score":0.27536359429359436},{"text":"Hello, Hemings?","start":820.31995,"end":821.3,"sentiment":"neutral","sentiment_score":0.10154377296566963},{"text":"Yeah.","start":825.6,"end":826.0,"sentiment":"neutral","sentiment_score":0.21606692671775815},{"text":"Thank you so much.","start":826.0,"end":827.13995,"sentiment":"positive","sentiment_score":0.422877486795187},{"text":"I am checking for this one last service network if it's serviceable to your location, and we have to send them an email to verify and check.","start":828.035,"end":837.65497,"sentiment":"neutral","sentiment_score":0.01884118729719409}],"sentiment":"neutral","sentiment_score":0.08805843515114652,"num_words":36,"start":532.6,"end":837.65497},{"sentences":[{"text":"Are you free to be called within the day?","start":837.95496,"end":840.63,"sentiment":"neutral","sentiment_score":0.07361530077954133},{"text":"I'll call you within this day after we verified if it's serviceable to your address.","start":840.79,"end":845.51,"sentiment":"neutral","sentiment_score":0.09626660346984864},{"text":"Okay?","start":845.51,"end":846.01,"sentiment":"neutral","sentiment_score":0.08278854191303253},{"text":"Thank you so much.","start":848.31,"end":849.19,"sentiment":"positive","sentiment_score":0.5814995616674423},{"text":"And could you provide me your complete name and email address, please, so that if in any case that we won't be able to reach you out through your phone number, we can email you anytime.","start":849.19,"end":865.6678,"sentiment":"neutral","sentiment_score":0.09592323196637961}],"sentiment":"neutral","sentiment_score":0.12259322920670876,"num_words":65,"start":837.95496,"end":865.6678},{"sentences":[{"text":"Mhmm.","start":873.29004,"end":873.37,"sentiment":"neutral","sentiment_score":0.023533478379249573},{"text":"How about your email, please?","start":873.37,"end":875.31,"sentiment":"neutral","sentiment_score":0.013992730155587196},{"text":"Okay.","start":889.41504,"end":889.815,"sentiment":"neutral","sentiment_score":0.10042402893304823},{"text":"Thank you so much.","start":889.815,"end":890.615,"sentiment":"neutral","sentiment_score":0.3130873963236809},{"text":"I have michelle3650@gmail.com.","start":890.615,"end":894.82,"sentiment":"neutral","sentiment_score":0.13918785005807877}],"sentiment":"neutral","sentiment_score":0.13313102096851384,"num_words":14,"start":873.29004,"end":894.82},{"sentences":[{"text":"Correct?","start":894.82,"end":895.32,"sentiment":"neutral","sentiment_score":0.054791003465652466},{"text":"Sorry.","start":899.06,"end":899.56,"sentiment":"neutral","sentiment_score":-0.021813301369547844},{"text":"It's michelle, m I c h e l l e, 26 5 zero 2650@gmail.com.","start":900.1,"end":909.565,"sentiment":"neutral","sentiment_score":-0.009100379272630172},{"text":"Thank you so much.","start":911.065,"end":912.365,"sentiment":"neutral","sentiment_score":0.15011091157794},{"text":"And I have here yes.","start":912.665,"end":915.325,"sentiment":"neutral","sentiment_score":0.008792790398001672}],"sentiment":"neutral","sentiment_score":0.02199919962324202,"num_words":25,"start":894.82,"end":915.325},{"sentences":[{"text":"So your is this your best callback number?","start":916.265,"end":918.685,"sentiment":"neutral","sentiment_score":0.021932108560577035},{"text":"Okay.","start":922.39,"end":922.89,"sentiment":"neutral","sentiment_score":0.0057182274758815765},{"text":"123090 4.","start":923.19,"end":925.45,"sentiment":"neutral","sentiment_score":0.0038411864079535007},{"text":"Yeah.","start":935.51,"end":935.805,"sentiment":"neutral","sentiment_score":-0.011145971715450289},{"text":"But no worries.","start":935.885,"end":936.705,"sentiment":"neutral","sentiment_score":-0.01224164292216301}],"sentiment":"neutral","sentiment_score":0.009399104552964369,"num_words":15,"start":916.265,"end":936.705},{"sentences":[{"text":"One of my colleagues will contact you, but it's I mean, it's gonna be the same one I mean, one one of my colleague that is an Australian code.","start":936.845,"end":952.44,"sentiment":"neutral","sentiment_score":-0.012147061558889932},{"text":"Our system is pre set up in Australian setup, everything.","start":952.74005,"end":957.88,"sentiment":"neutral","sentiment_score":-0.014642840437591075},{"text":"Thank you.","start":960.98004,"end":961.54004,"sentiment":"positive","sentiment_score":0.3748381435871124},{"text":"Thank you so much.","start":961.54004,"end":962.58,"sentiment":"positive","sentiment_score":0.3931829631328583},{"text":"Have a great day, Michelle.","start":962.58,"end":963.7229,"sentiment":"positive","sentiment_score":0.40314342081546783}],"sentiment":"neutral","sentiment_score":0.07678864108398557,"num_words":50,"start":936.845,"end":963.7229},{"sentences":[{"text":"Bye bye.","start":963.8029,"end":971.20795,"sentiment":"neutral","sentiment_score":0.0769031047821045}],"sentiment":"neutral","sentiment_score":0.0769031047821045,"num_words":2,"start":963.8029,"end":971.20795}]}}]},{"alternatives":[{"transcript":"Ariel, is it? Yep. Your name? Ariel? Oh, Mary. Okay. Sorry. It was a bit muffled. Hi, Mary. I put in a request on the website yesterday. I'm just trying to find how I could get the reference number. If I wanted someone to call me, and I've been waiting for the call. Of course. Where are you located? I can hear a rooster. Okay. Okay. Is this an Australian company? Right. Okay. Fair enough. I I understand that. Okay. My name is Hemming, h e m m I n g s. No. Yeah. Yeah. I was trying to purchase a plan, but I couldn't get my unit number and the street address to come up. So I just wanted to make sure that you can service this address, please. And also some yeah. Yes. My phone's playing up. It's Unit 307 Of 45 Ocean Parade, and the suburb is The Entrance. Two words, The Entrance, E N T R A N T E, New South Wales 226 one. 2261. That's correct. Yes. Sometimes the address is sometimes the address is 43 To 49, and other times it comes up as 45. Yes. Yes. Sometimes the 43 to 49 gets replaced with 45. Yep. Sure. Yeah. That's fine. You there, Mary? Line and network. It's an embedded system called Line and Networks. Okay. Yes. Either one as long as it's Unit 307. I found 43 to 49, and I also found 45 myself on the website, but I couldn't put in 307 before the street number. Yeah. It's got it should be there because we were given advice as to about 12 different providers, and yours came up. So I'm just going through them, getting ideas or getting connected, hopefully, today. Mhmm. Great. Yep. Okay. Mary, you're back. Oh. Yes. Yes. You can call me. Yes. Yeah. Yeah. Yeah. It's Michelle Hemings, m I c h e l e. H e, m m, I n g s. Alright. Email is michelle, spelled the same name, with one l, then 265 michele2650@gmail.com. Two two two six five zero. No. What else? What else? Yes. Okay. But she can call call me. This is the best mobile number. Yes? And what which which country will it be coming from? Because I'm I'm not that happy about an overseas supplier, but this is just the call center, is it? Yeah. What what number will he be coming from? Which is there a country code other than Australia? Okay then. Okay. Because I won't answer international calls. Okay. Thanks very much, Mary. Okay. Bye. 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is it? Yep. Your name? Ariel? Oh, Mary.\n\nOkay. Sorry. It was a bit muffled. Hi, Mary. I put in a request on the website yesterday.\n\nI'm just trying to find how I could get the reference number. If I wanted someone to call me, and I've been waiting for the call. Of course. Where are you located? I can hear a rooster.\n\nOkay. Okay. Is this an Australian company? Right. Okay.\n\nFair enough. I I understand that. Okay. My name is Hemming, h e m m I n g s. No.\n\nYeah. Yeah. I was trying to purchase a plan, but I couldn't get my unit number and the street address to come up. So I just wanted to make sure that you can service this address, please. And also some yeah.\n\nYes. My phone's playing up. It's Unit 307 Of 45 Ocean Parade, and the suburb is The Entrance. Two words, The Entrance, E N T R A N T E, New South Wales 226 one. 2261.\n\nThat's correct. Yes. Sometimes the address is sometimes the address is 43 To 49, and other times it comes up as 45. Yes. Yes.\n\nSometimes the 43 to 49 gets replaced with 45. Yep. Sure. Yeah. That's fine.\n\nYou there, Mary? Line and network. It's an embedded system called Line and Networks. Okay. Yes.\n\nEither one as long as it's Unit 307. I found 43 to 49, and I also found 45 myself on the website, but I couldn't put in 307 before the street number. Yeah. It's got it should be there because we were given advice as to about 12 different providers, and yours came up. So I'm just going through them, getting ideas or getting connected, hopefully, today.\n\nMhmm. Great. Yep. Okay. Mary, you're back.\n\nOh. Yes. Yes. You can call me. Yes.\n\nYeah. Yeah. Yeah. It's Michelle Hemings, m I c h e l e. H e, m m, I n g s.\n\nAlright. Email is michelle, spelled the same name, with one l, then 265 michele2650@gmail.com. Two two two six five zero. No. What else?\n\nWhat else? Yes. Okay. But she can call call me. This is the best mobile number.\n\nYes? And what which which country will it be coming from? Because I'm I'm not that happy about an overseas supplier, but this is just the call center, is it? Yeah. What what number will he be coming from?\n\nWhich is there a country code other than Australia? Okay then. Okay. Because I won't answer international calls. Okay.\n\nThanks very much, Mary. Okay. Bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Ariel, is it?","start":7.68,"end":8.82,"sentiment":"neutral","sentiment_score":0.06203265239795049},{"text":"Yep.","start":10.16,"end":10.559999,"sentiment":"neutral","sentiment_score":0.05432315915822983},{"text":"Your name?","start":10.559999,"end":11.04,"sentiment":"neutral","sentiment_score":0.03018101491034031},{"text":"Ariel?","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.026545636355876923},{"text":"Oh, Mary.","start":14.215,"end":14.8550005,"sentiment":"neutral","sentiment_score":0.010837018489837646}],"sentiment":"neutral","sentiment_score":0.03877809105647935,"num_words":9,"start":7.68,"end":14.8550005},{"sentences":[{"text":"Okay.","start":14.8550005,"end":15.3550005,"sentiment":"neutral","sentiment_score":-0.06200476735830307},{"text":"Sorry.","start":15.655001,"end":16.135,"sentiment":"neutral","sentiment_score":-0.2526347041130066},{"text":"It was a bit 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company?","start":54.539997,"end":56.239998,"sentiment":"neutral","sentiment_score":-0.01498906258493662},{"text":"Right.","start":59.739998,"end":60.239998,"sentiment":"neutral","sentiment_score":0.036073651164770126},{"text":"Okay.","start":62.059998,"end":62.559998,"sentiment":"neutral","sentiment_score":0.07737220823764801}],"sentiment":"neutral","sentiment_score":-0.00345146418031719,"num_words":9,"start":51.524998,"end":62.559998},{"sentences":[{"text":"Fair enough.","start":62.62,"end":63.18,"sentiment":"neutral","sentiment_score":0.10360890254378319},{"text":"I I understand that.","start":63.18,"end":64.56,"sentiment":"neutral","sentiment_score":0.09083647094666958},{"text":"Okay.","start":65.18,"end":65.5,"sentiment":"neutral","sentiment_score":0.0605660006403923},{"text":"My name is Hemming, h e m m I n g s.","start":65.5,"end":69.075,"sentiment":"neutral","sentiment_score":0.026639690001805622},{"text":"No.","start":73.075,"end":73.575,"sentiment":"neutral","sentiment_score":-0.12061947584152222}],"sentiment":"neutral","sentiment_score":0.04150932468473911,"num_words":20,"start":62.62,"end":73.575},{"sentences":[{"text":"Yeah.","start":76.274994,"end":76.774994,"sentiment":"neutral","sentiment_score":-0.04633473977446556},{"text":"Yeah.","start":78.354996,"end":78.59499,"sentiment":"neutral","sentiment_score":-0.020994648337364197},{"text":"I was trying to purchase a plan, but I couldn't get my unit number and the street address to come up.","start":78.59499,"end":86.21,"sentiment":"neutral","sentiment_score":-0.05524002609863168},{"text":"So I just wanted to make sure that you can service this address, please.","start":86.43,"end":90.05,"sentiment":"neutral","sentiment_score":0.060097650225673406},{"text":"And also some yeah.","start":91.15,"end":93.73,"sentiment":"neutral","sentiment_score":0.011152302846312523}],"sentiment":"neutral","sentiment_score":-0.008326673698497981,"num_words":41,"start":76.274994,"end":93.73},{"sentences":[{"text":"Yes.","start":120.88,"end":121.28,"sentiment":"neutral","sentiment_score":0.11400758475065231},{"text":"My phone's playing up.","start":121.28,"end":122.479996,"sentiment":"neutral","sentiment_score":0.0999219510704279},{"text":"It's Unit 307 Of 45 Ocean Parade, and the suburb is The Entrance.","start":122.479996,"end":136.47499,"sentiment":"neutral","sentiment_score":0.06268005789472507},{"text":"Two words, The Entrance, E N T R A N T E, New South Wales 226 one.","start":137.575,"end":146.63,"sentiment":"neutral","sentiment_score":0.026835602543809834},{"text":"2261.","start":196.505,"end":197.30501,"sentiment":"neutral","sentiment_score":0.014652801677584648}],"sentiment":"neutral","sentiment_score":0.049983171849615045,"num_words":36,"start":120.88,"end":197.30501},{"sentences":[{"text":"That's correct.","start":197.30501,"end":197.945,"sentiment":"neutral","sentiment_score":0.10409534722566605},{"text":"Yes.","start":197.945,"end":198.445,"sentiment":"neutral","sentiment_score":0.25565430521965027},{"text":"Sometimes the address is sometimes the address is 43 To 49, and other times it comes up as 45.","start":198.745,"end":206.27,"sentiment":"neutral","sentiment_score":0.031405919133440444},{"text":"Yes.","start":215.875,"end":216.275,"sentiment":"neutral","sentiment_score":0.001261250115931034},{"text":"Yes.","start":216.275,"end":216.515,"sentiment":"neutral","sentiment_score":-0.007740686647593975}],"sentiment":"neutral","sentiment_score":0.043919917778111994,"num_words":24,"start":197.30501,"end":216.515},{"sentences":[{"text":"Sometimes the 43 to 49 gets replaced with 45.","start":216.515,"end":221.015,"sentiment":"neutral","sentiment_score":-0.046550215118461184},{"text":"Yep.","start":225.635,"end":226.135,"sentiment":"neutral","sentiment_score":0.0909007117152214},{"text":"Sure.","start":229.93,"end":230.09,"sentiment":"neutral","sentiment_score":0.11628526449203493},{"text":"Yeah.","start":230.09,"end":230.32999,"sentiment":"neutral","sentiment_score":0.12527865171432495},{"text":"That's fine.","start":230.32999,"end":231.15,"sentiment":"neutral","sentiment_score":0.26135236769914627}],"sentiment":"neutral","sentiment_score":0.031158387660980225,"num_words":14,"start":216.515,"end":231.15},{"sentences":[{"text":"You there, Mary?","start":455.81998,"end":456.8,"sentiment":"neutral","sentiment_score":0.03761070718367895},{"text":"Line and network.","start":469.105,"end":470.08502,"sentiment":"neutral","sentiment_score":0.0545608326792717},{"text":"It's an embedded system called Line and Networks.","start":470.14502,"end":473.285,"sentiment":"neutral","sentiment_score":0.07042433274909854},{"text":"Okay.","start":488.24,"end":488.74,"sentiment":"neutral","sentiment_score":0.003814185969531536},{"text":"Yes.","start":490.475,"end":490.975,"sentiment":"neutral","sentiment_score":0.012544186785817146}],"sentiment":"neutral","sentiment_score":0.05351672839606181,"num_words":16,"start":455.81998,"end":490.975},{"sentences":[{"text":"Either one as long as it's Unit 307.","start":491.035,"end":493.835,"sentiment":"neutral","sentiment_score":0.0038729094085283577},{"text":"I found 43 to 49, and I also found 45 myself on the website, but I couldn't put in 307 before the street number.","start":493.835,"end":505.055,"sentiment":"neutral","sentiment_score":-0.027982940198853612},{"text":"Yeah.","start":511.29,"end":511.53,"sentiment":"neutral","sentiment_score":0.016607655212283134},{"text":"It's got it should be there because we were given advice as to about 12 different providers, and yours came up.","start":511.53,"end":519.60504,"sentiment":"neutral","sentiment_score":0.04140149997103782},{"text":"So I'm just going through them, getting ideas or getting connected, hopefully, today.","start":520.385,"end":526.645,"sentiment":"neutral","sentiment_score":0.08718075144749421}],"sentiment":"neutral","sentiment_score":0.020578830356973766,"num_words":67,"start":491.035,"end":526.645},{"sentences":[{"text":"Mhmm.","start":527.505,"end":528.005,"sentiment":"neutral","sentiment_score":0.0010477015748620031},{"text":"Great.","start":528.54504,"end":529.04504,"sentiment":"neutral","sentiment_score":0.2894408702850342},{"text":"Yep.","start":531.4,"end":531.9,"sentiment":"neutral","sentiment_score":0.0908341258764267},{"text":"Okay.","start":532.04004,"end":532.54004,"sentiment":"neutral","sentiment_score":0.14212030172348022},{"text":"Mary, you're back.","start":823.73,"end":824.79004,"sentiment":"neutral","sentiment_score":0.18537570536136627}],"sentiment":"neutral","sentiment_score":0.1542243022205574,"num_words":7,"start":527.505,"end":824.79004},{"sentences":[{"text":"Oh.","start":838.22504,"end":838.72504,"sentiment":"neutral","sentiment_score":0.07517196238040924},{"text":"Yes.","start":846.16,"end":846.39996,"sentiment":"neutral","sentiment_score":0.11874888837337494},{"text":"Yes.","start":846.39996,"end":846.56,"sentiment":"neutral","sentiment_score":0.13866472244262695},{"text":"You can call me.","start":846.56,"end":847.36,"sentiment":"neutral","sentiment_score":0.14940419048070908},{"text":"Yes.","start":847.36,"end":847.86,"sentiment":"neutral","sentiment_score":0.2655869126319885}],"sentiment":"neutral","sentiment_score":0.1494736559689045,"num_words":8,"start":838.22504,"end":847.86},{"sentences":[{"text":"Yeah.","start":858.065,"end":858.305,"sentiment":"neutral","sentiment_score":0.08792588859796524},{"text":"Yeah.","start":858.305,"end":858.465,"sentiment":"neutral","sentiment_score":0.08160627633333206},{"text":"Yeah.","start":858.465,"end":858.965,"sentiment":"neutral","sentiment_score":0.07244660705327988},{"text":"It's Michelle Hemings, m I c h e l e.","start":859.425,"end":863.525,"sentiment":"neutral","sentiment_score":0.10157909765839576},{"text":"H e, m m, I n g s.","start":865.66504,"end":869.205,"sentiment":"neutral","sentiment_score":0.024351564701646566}],"sentiment":"neutral","sentiment_score":0.06917058410389083,"num_words":21,"start":858.065,"end":869.205},{"sentences":[{"text":"Alright.","start":871.38995,"end":871.88995,"sentiment":"neutral","sentiment_score":0.03896048292517662},{"text":"Email is michelle, spelled the same name, with one l, then 265 michele2650@gmail.com.","start":875.23,"end":888.52496,"sentiment":"neutral","sentiment_score":0.02806974360002921},{"text":"Two two two six five zero.","start":895.385,"end":898.045,"sentiment":"neutral","sentiment_score":0.006971519440412521},{"text":"No.","start":904.08,"end":904.24,"sentiment":"neutral","sentiment_score":-0.020596349611878395},{"text":"What else?","start":904.24,"end":904.98,"sentiment":"neutral","sentiment_score":-0.021513720974326134}],"sentiment":"neutral","sentiment_score":0.016611846730760906,"num_words":23,"start":871.38995,"end":904.98},{"sentences":[{"text":"What else?","start":905.36,"end":906.18,"sentiment":"neutral","sentiment_score":-0.014458781108260155},{"text":"Yes.","start":908.64,"end":909.14,"sentiment":"neutral","sentiment_score":0.056465134024620056},{"text":"Okay.","start":911.6,"end":912.08,"sentiment":"neutral","sentiment_score":0.13017570972442627},{"text":"But she can call call me.","start":912.08,"end":913.695,"sentiment":"neutral","sentiment_score":0.020711982312301796},{"text":"This is the best mobile number.","start":919.455,"end":920.895,"sentiment":"neutral","sentiment_score":0.03279872052371502}],"sentiment":"neutral","sentiment_score":0.02992421865928918,"num_words":16,"start":905.36,"end":920.895},{"sentences":[{"text":"Yes?","start":920.895,"end":921.395,"sentiment":"neutral","sentiment_score":0.029761243611574173},{"text":"And what which which country will it be coming from?","start":924.175,"end":926.895,"sentiment":"neutral","sentiment_score":-0.008819669857621193},{"text":"Because I'm I'm not that happy about an overseas supplier, but this is just the call center, is it?","start":926.895,"end":933.7,"sentiment":"neutral","sentiment_score":-0.09864416610645621},{"text":"Yeah.","start":944.80505,"end":945.04504,"sentiment":"neutral","sentiment_score":-0.002705954946577549},{"text":"What what number will he be coming from?","start":945.04504,"end":946.80505,"sentiment":"neutral","sentiment_score":-0.016183722065761685}],"sentiment":"neutral","sentiment_score":-0.05294488057589684,"num_words":39,"start":920.895,"end":946.80505},{"sentences":[{"text":"Which is there a country code other than Australia?","start":946.80505,"end":949.30505,"sentiment":"neutral","sentiment_score":-0.02251928040964736},{"text":"Okay then.","start":952.645,"end":953.465,"sentiment":"neutral","sentiment_score":-0.010877673514187336},{"text":"Okay.","start":957.3,"end":957.8,"sentiment":"neutral","sentiment_score":-0.04755354672670365},{"text":"Because I won't answer international calls.","start":958.18,"end":960.2,"sentiment":"neutral","sentiment_score":-0.1809136445323626},{"text":"Okay.","start":960.33997,"end":960.74,"sentiment":"neutral","sentiment_score":0.05013265460729599}],"sentiment":"neutral","sentiment_score":-0.0688069278962518,"num_words":19,"start":946.80505,"end":960.74},{"sentences":[{"text":"Thanks very much, Mary.","start":960.74,"end":962.04,"sentiment":"neutral","sentiment_score":0.30630598962306976},{"text":"Okay.","start":962.1,"end":962.6,"sentiment":"positive","sentiment_score":0.33996421098709106},{"text":"Bye.","start":962.98,"end":963.48,"sentiment":"neutral","sentiment_score":0.3231962323188782},{"text":"Bye bye.","start":964.33997,"end":965.07996,"sentiment":"neutral","sentiment_score":0.19671981036663055}],"sentiment":"neutral","sentiment_score":0.2852280028164387,"num_words":8,"start":960.74,"end":965.07996}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Ariel, is it? Yep. Your name? Ariel?\n\nChannel 0: My name is Mary.\n\nChannel 1: Oh, Mary. Okay. Sorry. It was a bit muffled. Hi, Mary.\n\nI put in a request on the website yesterday. I'm just trying to find how I could get the reference number. If I wanted someone to call me, and I've been waiting for the call.\n\nChannel 0: Oh, no. I'm sorry. Can you tell me more about the problem? And before that, may I know your name, please, so that I can address you properly?\n\nChannel 1: Of course. Where are you located?\n\nChannel 0: I'm located in The Philippines.\n\nChannel 1: I can hear a rooster. Okay.\n\nChannel 0: Yeah. I'm so sorry for that.\n\nChannel 1: Okay. Is this an Australian company?\n\nChannel 0: Yes. This is an Australian company, and we're\n\nChannel 1: Right.\n\nChannel 0: work working remotely.\n\nChannel 1: Okay. Fair enough. I I understand that. Okay. My name is Hemming, h e m m I n g s.\n\nChannel 0: Mhmm. Hello, Hemings. Can you tell\n\nChannel 1: No.\n\nChannel 0: me more about what happened yesterday? I mean,\n\nChannel 1: Yeah.\n\nChannel 0: what action have you done on the website?\n\nChannel 1: Yeah. I was trying to purchase a plan, but I couldn't get my unit number and the street address to come up. So I just wanted to make sure that you can service this address, please. And also\n\nChannel 0: I'll be\n\nChannel 1: some\n\nChannel 0: more than hap no\n\nChannel 1: yeah.\n\nChannel 0: worries. I'll be more than happy to assist. And let me just check here. Alright. So I'm so sorry that your address didn't load up as expected on our website.\n\nBut since you have me on the line, I'll be more than happy to check on this for you. Could you provide your complete service address, please?\n\nChannel 1: Yes. My phone's playing up. It's Unit 307 Of 45 Ocean Parade, and the\n\nChannel 0: K.\n\nChannel 1: suburb is The Entrance. Two words, The Entrance, E N T R A N T E, New South Wales\n\nChannel 0: K.\n\nChannel 1: 226\n\nChannel 0: New South Wales.\n\nChannel 1: one.\n\nChannel 0: Thank you so much, Holden. To confirm, I have 307 you need 30745 Ocean Parade, The Entrance, New South Wales 2261. Correct?\n\nChannel 1: 2261. That's correct. Yes.\n\nChannel 0: Thank\n\nChannel 1: Sometimes\n\nChannel 0: thank you so\n\nChannel 1: the\n\nChannel 0: much.\n\nChannel 1: address is sometimes the address is 43 To 49, and other times\n\nChannel 0: No.\n\nChannel 1: it comes up as 45.\n\nChannel 0: 43. So that's the only number that I need to modify if in any case that this 45 won't show up. Correct?\n\nChannel 1: Yes. Yes. Sometimes\n\nChannel 0: It\n\nChannel 1: the 43 to 49 gets replaced with 45.\n\nChannel 0: Alright. I'll take a look into this, and we'll get back to you, Hammond. Okay?\n\nChannel 1: Yep.\n\nChannel 0: Thank you so much. I'll put you on hold. Alright. Sorry.\n\nChannel 1: Sure. Yeah. That's\n\nChannel 0: Thank\n\nChannel 1: fine.\n\nChannel 0: you. Hello, Hannon?\n\nChannel 1: You there, Mary?\n\nChannel 0: Yeah. Thank you so much for holding. I haven't found which network is visible to your location because it's either no worries.\n\nChannel 1: Line\n\nChannel 0: I'll\n\nChannel 1: and network.\n\nChannel 0: I'm\n\nChannel 1: It's an embedded system called Line and Networks.\n\nChannel 0: no. No worries. I'm still looking at it, and it's actually either the 45 is cannot be found or it's not 43 to 49, but only 43. It's always 40\n\nChannel 1: Okay.\n\nChannel 0: 349. Correct?\n\nChannel 1: Yes. Either one as long as it's Unit 307. I found 43\n\nChannel 0: Mhmm.\n\nChannel 1: to 49, and I also found 45 myself on the website, but I couldn't put in 307 before the street number.\n\nChannel 0: Thank you so much. Let me take a look into it again. Okay? I'll see I'll put you on hold for a minute or she'll get\n\nChannel 1: Yeah.\n\nChannel 0: back\n\nChannel 1: It's got it should be there because we were given advice as to about\n\nChannel 0: to\n\nChannel 1: 12 different providers,\n\nChannel 0: you.\n\nChannel 1: and yours\n\nChannel 0: Sure.\n\nChannel 1: came up.\n\nChannel 0: Mhmm.\n\nChannel 1: So I'm just going through them, getting ideas or getting connected, hopefully, today.\n\nChannel 0: Yeah. Yeah. No\n\nChannel 1: Mhmm.\n\nChannel 0: worries.\n\nChannel 1: Great.\n\nChannel 0: I'll take a look into it. Alright? Hold on.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Thank you. Hello, Hemings?\n\nChannel 1: Mary, you're back.\n\nChannel 0: Yeah. Thank you so much. I am checking for this one last service network if it's serviceable to your location, and we have to send them an email to verify and check. Are you\n\nChannel 1: Oh.\n\nChannel 0: free to be called within the day? I'll call you within this day after we verified if it's serviceable to your address. Okay?\n\nChannel 1: Yes. Yes. You can call me. Yes.\n\nChannel 0: Thank you so much. And could you provide me your complete name and email address, please, so that if in any case that we won't be able to\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: reach you\n\nChannel 1: It's Michelle\n\nChannel 0: out\n\nChannel 1: Hemings,\n\nChannel 0: through your\n\nChannel 1: m\n\nChannel 0: phone\n\nChannel 1: I c h\n\nChannel 0: number,\n\nChannel 1: e l\n\nChannel 0: we\n\nChannel 1: e.\n\nChannel 0: can email you anytime.\n\nChannel 1: H e, m m, I n g s. Alright.\n\nChannel 0: Mhmm. How about your email, please?\n\nChannel 1: Email is michelle, spelled the same name, with one l, then 265 michele2650@gmail.com.\n\nChannel 0: Okay. Thank you so much. I have michelle3650@gmail.com. Correct?\n\nChannel 1: Two two two six five zero.\n\nChannel 0: Sorry. It's michelle, m I c h e l l e, 26\n\nChannel 1: No.\n\nChannel 0: 5\n\nChannel 1: What\n\nChannel 0: zero\n\nChannel 1: else? What else?\n\nChannel 0: 2650@gmail.com.\n\nChannel 1: Yes.\n\nChannel 0: Thank you\n\nChannel 1: Okay.\n\nChannel 0: so much.\n\nChannel 1: But she can call\n\nChannel 0: And I\n\nChannel 1: call\n\nChannel 0: have\n\nChannel 1: me.\n\nChannel 0: here yes. So your is this your best callback number?\n\nChannel 1: This is the best mobile number. Yes?\n\nChannel 0: Okay. 123090\n\nChannel 1: And what which\n\nChannel 0: 4.\n\nChannel 1: which country will it be coming from? Because I'm I'm not that happy about an overseas supplier, but this is just the call center, is it?\n\nChannel 0: Yeah. But no worries. One of my colleagues will contact you, but it's I mean, it's gonna be the same one I mean, one one of my colleague\n\nChannel 1: Yeah. What what number will he be coming from? Which is there a country code other than Australia?\n\nChannel 0: that is an Australian code.\n\nChannel 1: Okay\n\nChannel 0: Our\n\nChannel 1: then.\n\nChannel 0: system is pre set up in Australian setup,\n\nChannel 1: Okay.\n\nChannel 0: everything.\n\nChannel 1: Because I won't answer international calls. Okay. Thanks\n\nChannel 0: Thank\n\nChannel 1: very much,\n\nChannel 0: you.\n\nChannel 1: Mary.\n\nChannel 0: Thank you so\n\nChannel 1: Okay.\n\nChannel 0: much. Have a great\n\nChannel 1: Bye.\n\nChannel 0: day, Michelle. Bye\n\nChannel 1: Bye bye.\n\nChannel 0: bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":3.9199998,"end":5.12,"sentiment":"positive","sentiment_score":0.601560640335083},{"text":"My name is Mary.","start":5.12,"end":6.0,"sentiment":"positive","sentiment_score":0.4836769327521324},{"text":"May I have your name, please?","start":6.0,"end":7.06,"sentiment":"neutral","sentiment_score":0.28510438402493793}],"sentiment":"positive","sentiment_score":0.4435424824555715,"channel":0,"num_words":15,"start":3.9199998,"end":7.06},{"sentences":[{"text":"Ariel, is it?","start":7.68,"end":8.82,"sentiment":"neutral","sentiment_score":0.06203265239795049},{"text":"Yep.","start":10.16,"end":10.559999,"sentiment":"neutral","sentiment_score":0.05432315915822983},{"text":"Your name?","start":10.559999,"end":11.04,"sentiment":"neutral","sentiment_score":0.03018101491034031},{"text":"Ariel?","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.026545636355876923}],"sentiment":"neutral","sentiment_score":0.04676125464694841,"channel":1,"num_words":7,"start":7.68,"end":11.54},{"sentences":[{"text":"My name is Mary.","start":12.48,"end":13.7,"sentiment":"neutral","sentiment_score":0.02206083689816296}],"sentiment":"neutral","sentiment_score":0.02206083689816296,"channel":0,"num_words":4,"start":12.48,"end":13.7},{"sentences":[{"text":"Oh, Mary.","start":14.215,"end":14.8550005,"sentiment":"neutral","sentiment_score":0.010837018489837646},{"text":"Okay.","start":14.8550005,"end":15.3550005,"sentiment":"neutral","sentiment_score":-0.06200476735830307},{"text":"Sorry.","start":15.655001,"end":16.135,"sentiment":"neutral","sentiment_score":-0.2526347041130066},{"text":"It was a bit muffled.","start":16.135,"end":17.115,"sentiment":"negative","sentiment_score":-0.5062414050102234},{"text":"Hi, Mary.","start":17.575,"end":18.215,"sentiment":"neutral","sentiment_score":-0.04058353789150715}],"sentiment":"neutral","sentiment_score":-0.26412177593870595,"channel":1,"num_words":11,"start":14.215,"end":18.215},{"sentences":[{"text":"I put in a request on the website yesterday.","start":18.215,"end":21.115,"sentiment":"neutral","sentiment_score":0.00592286450167497},{"text":"I'm just trying to find how I could get the reference number.","start":24.62,"end":28.16,"sentiment":"neutral","sentiment_score":0.0012635752112449457},{"text":"If I wanted someone to call me, and I've been waiting for the call.","start":28.300001,"end":31.36,"sentiment":"neutral","sentiment_score":-0.07659071204917771}],"sentiment":"neutral","sentiment_score":-0.028680036732527826,"channel":1,"num_words":35,"start":18.215,"end":31.36},{"sentences":[{"text":"Oh, no.","start":31.08,"end":33.239998,"sentiment":"neutral","sentiment_score":-0.14244765788316727},{"text":"I'm sorry.","start":33.239998,"end":33.88,"sentiment":"neutral","sentiment_score":-0.19900765269994736},{"text":"Can you tell me more about the problem?","start":33.88,"end":35.72,"sentiment":"neutral","sentiment_score":-0.15944645181298256},{"text":"And before that, may I know your name, please, so that I can address you properly?","start":35.72,"end":39.66,"sentiment":"neutral","sentiment_score":-0.0458391506690532}],"sentiment":"neutral","sentiment_score":-0.09613959451339074,"channel":0,"num_words":28,"start":31.08,"end":39.66},{"sentences":[{"text":"Of course.","start":40.085,"end":40.824997,"sentiment":"neutral","sentiment_score":-0.010044465772807598},{"text":"Where are you 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from?","start":945.04504,"end":946.80505,"sentiment":"neutral","sentiment_score":-0.016183722065761685},{"text":"Which is there a country code other than Australia?","start":946.80505,"end":949.30505,"sentiment":"neutral","sentiment_score":-0.02251928040964736}],"sentiment":"neutral","sentiment_score":-0.01860273639774985,"channel":1,"num_words":18,"start":944.80505,"end":949.30505},{"sentences":[{"text":"that is an Australian code.","start":950.205,"end":952.44,"sentiment":"neutral","sentiment_score":-0.022288878262043}],"sentiment":"neutral","sentiment_score":-0.022288878262043,"channel":0,"num_words":5,"start":950.205,"end":952.44},{"sentences":[{"text":"Okay","start":952.645,"end":952.965,"sentiment":"neutral","sentiment_score":-0.009210305288434029}],"sentiment":"neutral","sentiment_score":-0.009210305288434029,"channel":1,"num_words":1,"start":952.645,"end":952.965},{"sentences":[{"text":"Our","start":952.74005,"end":953.06006,"sentiment":"neutral","sentiment_score":-0.022283051162958145}],"sentiment":"neutral","sentiment_score":-0.022283051162958145,"channel":0,"num_words":1,"start":952.74005,"end":953.06006},{"sentences":[{"text":"then.","start":952.965,"end":953.465,"sentiment":"neutral","sentiment_score":-0.012545041739940643}],"sentiment":"neutral","sentiment_score":-0.012545041739940643,"channel":1,"num_words":1,"start":952.965,"end":953.465},{"sentences":[{"text":"system is pre set up in Australian setup,","start":953.06006,"end":956.76,"sentiment":"neutral","sentiment_score":-0.008134583244100213}],"sentiment":"neutral","sentiment_score":-0.008134583244100213,"channel":0,"num_words":8,"start":953.06006,"end":956.76},{"sentences":[{"text":"Okay.","start":957.3,"end":957.8,"sentiment":"neutral","sentiment_score":-0.04755354672670365}],"sentiment":"neutral","sentiment_score":-0.04755354672670365,"channel":1,"num_words":1,"start":957.3,"end":957.8},{"sentences":[{"text":"everything.","start":957.38,"end":957.88,"sentiment":"neutral","sentiment_score":-0.05906868726015091}],"sentiment":"neutral","sentiment_score":-0.05906868726015091,"channel":0,"num_words":1,"start":957.38,"end":957.88},{"sentences":[{"text":"Because I won't answer international calls.","start":958.18,"end":960.2,"sentiment":"neutral","sentiment_score":-0.1809136445323626},{"text":"Okay.","start":960.33997,"end":960.74,"sentiment":"neutral","sentiment_score":0.05013265460729599},{"text":"Thanks","start":960.74,"end":961.06,"sentiment":"neutral","sentiment_score":0.22460982203483584}],"sentiment":"neutral","sentiment_score":-0.10134242381900549,"channel":1,"num_words":8,"start":958.18,"end":961.06},{"sentences":[{"text":"Thank","start":960.98004,"end":961.30005,"sentiment":"positive","sentiment_score":0.37666207551956177}],"sentiment":"positive","sentiment_score":0.37666207551956177,"channel":0,"num_words":1,"start":960.98004,"end":961.30005},{"sentences":[{"text":"very much,","start":961.06,"end":961.54,"sentiment":"positive","sentiment_score":0.35351552069187164}],"sentiment":"positive","sentiment_score":0.35351552069187164,"channel":1,"num_words":2,"start":961.06,"end":961.54},{"sentences":[{"text":"you.","start":961.30005,"end":961.54004,"sentiment":"positive","sentiment_score":0.3730142116546631}],"sentiment":"positive","sentiment_score":0.3730142116546631,"channel":0,"num_words":1,"start":961.30005,"end":961.54004},{"sentences":[{"text":"Mary.","start":961.54,"end":962.04,"sentiment":"neutral","sentiment_score":0.29358309507369995}],"sentiment":"neutral","sentiment_score":0.29358309507369995,"channel":1,"num_words":1,"start":961.54,"end":962.04},{"sentences":[{"text":"Thank you so","start":961.54004,"end":962.26,"sentiment":"positive","sentiment_score":0.3821403980255127}],"sentiment":"positive","sentiment_score":0.3821403980255127,"channel":0,"num_words":3,"start":961.54004,"end":962.26},{"sentences":[{"text":"Okay.","start":962.1,"end":962.6,"sentiment":"positive","sentiment_score":0.33996421098709106}],"sentiment":"positive","sentiment_score":0.33996421098709106,"channel":1,"num_words":1,"start":962.1,"end":962.6},{"sentences":[{"text":"much.","start":962.26,"end":962.58,"sentiment":"positive","sentiment_score":0.426310658454895},{"text":"Have a great","start":962.58,"end":963.14,"sentiment":"positive","sentiment_score":0.5281277100245158}],"sentiment":"positive","sentiment_score":0.5026734471321106,"channel":0,"num_words":4,"start":962.26,"end":963.14},{"sentences":[{"text":"Bye.","start":962.98,"end":963.48,"sentiment":"neutral","sentiment_score":0.3231962323188782}],"sentiment":"neutral","sentiment_score":0.3231962323188782,"channel":1,"num_words":1,"start":962.98,"end":963.48},{"sentences":[{"text":"day, Michelle.","start":963.14,"end":963.7229,"sentiment":"neutral","sentiment_score":0.2156669870018959},{"text":"Bye","start":963.8029,"end":964.3029,"sentiment":"neutral","sentiment_score":0.24091441929340365}],"sentiment":"neutral","sentiment_score":0.2240827977657318,"channel":0,"num_words":3,"start":963.14,"end":964.3029},{"sentences":[{"text":"Bye bye.","start":964.33997,"end":965.07996,"sentiment":"neutral","sentiment_score":0.19671981036663055}],"sentiment":"neutral","sentiment_score":0.19671981036663055,"channel":1,"num_words":2,"start":964.33997,"end":965.07996},{"sentences":[{"text":"bye.","start":971.1629,"end":971.20795,"sentiment":"neutral","sentiment_score":-0.08710820972919464}],"sentiment":"neutral","sentiment_score":-0.08710820972919464,"channel":0,"num_words":1,"start":971.1629,"end":971.20795}]},"summary":{"result":"success","short":"The customer, Ariel, called Airtel to inquire about a reference number for a plan that he couldn't find on their website. The representative, Mary, asked for his name, address, and service address to check if the plan was serviceable. She also asked for his email address and phone number to send an email to verify the plan."},"intents":{"segments":[{"text":"I put in a request on the website yesterday. I'm just trying to find how I could get the reference number. If I wanted someone to call me, and I've been waiting for the call. Oh, no.","start_word":37,"end_word":73,"intents":[{"intent":"Request referral numbers","confidence_score":0.0000010767733}]},{"text":"Can you tell me more about the problem? And before that, may I know your name, please, so that I can address you properly? Of course.","start_word":76,"end_word":101,"intents":[{"intent":"Understand problem","confidence_score":0.028313832}]},{"text":"I'll be more than happy to assist. And let me just check here.","start_word":232,"end_word":244,"intents":[{"intent":"Request assistance","confidence_score":0.0067733238}]},{"text":"To confirm, I have 307 you need 30745 Ocean Parade, The Entrance, New South Wales 2261. Correct? 2261.","start_word":334,"end_word":351,"intents":[{"intent":"Confirm address","confidence_score":0.403873}]},{"text":"Sometimes It the 43 to 49 gets replaced with 45. Alright.","start_word":403,"end_word":413,"intents":[{"intent":"Replace number","confidence_score":0.021543114}]},{"text":"I'll take a look into this, and we'll get back to you, Hammond. Okay? Yep.","start_word":414,"end_word":428,"intents":[{"intent":"Schedule discussion","confidence_score":0.00004627564}]},{"text":"I haven't found which network is visible to your location because it's either no worries.","start_word":458,"end_word":472,"intents":[{"intent":"Check network","confidence_score":0.09981235}]},{"text":"I am checking for this one last service network if it's serviceable to your location, and we have to send them an email to verify and check. Are you Oh.","start_word":649,"end_word":678,"intents":[{"intent":"Send email","confidence_score":0.0146626085},{"intent":"Verify service network","confidence_score":0.003758713}]},{"text":"You can call me. Yes.","start_word":703,"end_word":707,"intents":[{"intent":"Contact caller","confidence_score":0.00017701165}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5550819635391235},{"text":"May I have your name, please? Ariel, is it? Yep. Your name? Ariel? My name is Mary. Oh, Mary. Okay. Sorry.","start_word":9,"end_word":29,"sentiment":"neutral","sentiment_score":0.06994402408599854},{"text":"It was a bit muffled.","start_word":30,"end_word":34,"sentiment":"negative","sentiment_score":-0.5223177075386047},{"text":"Hi, Mary. I put in a request on the website yesterday. I'm just trying to find how I could get the reference number. If I wanted someone to call me, and I've been waiting for the call. Oh, no. I'm sorry. Can you tell me more about the problem? And before that, may I know your name, please, so that I can address you properly? Of course. Where are you located? I'm located in The Philippines. I can hear a rooster. Okay. Yeah. I'm so sorry for that. Okay. Is this an Australian company? Yes. This is an Australian company, and we're Right. work working remotely. Okay. Fair enough. I I understand that. Okay. My name is Hemming, h e m m I n g s. Mhmm. Hello, Hemings. Can you tell No. me more about what happened yesterday? I mean, Yeah. what action have you done on the website? Yeah. I was trying to purchase a plan, but I couldn't get my unit number and the street address to come up. So I just wanted to make sure that you can service this address, please. And also I'll be some more than hap no yeah. worries.","start_word":35,"end_word":231,"sentiment":"neutral","sentiment_score":-0.0343092642724514},{"text":"I'll be more than happy to assist.","start_word":232,"end_word":238,"sentiment":"positive","sentiment_score":0.47310367226600647},{"text":"And let me just check here. Alright. So I'm so sorry that your address didn't load up as expected on our website. But since you have me on the line, I'll be more than happy to check on this for you. Could you provide your complete service address, please? Yes. My phone's playing up. It's Unit 307 Of 45 Ocean Parade, and the K. suburb is The Entrance. Two words, The Entrance, E N T R A N T E, New South Wales K. 226 New South Wales. one.","start_word":239,"end_word":327,"sentiment":"neutral","sentiment_score":0.09902046620845796},{"text":"Thank you so much, Holden.","start_word":328,"end_word":332,"sentiment":"positive","sentiment_score":0.5953885316848755},{"text":"To confirm, I have 307 you need 30745 Ocean Parade, The Entrance, New South Wales 2261. Correct? 2261. That's correct. Yes.","start_word":333,"end_word":353,"sentiment":"neutral","sentiment_score":0.039888493716716766},{"text":"Thank Sometimes thank you so the much.","start_word":354,"end_word":360,"sentiment":"positive","sentiment_score":0.4327360391616822},{"text":"address is sometimes the address is 43 To 49, and other times No. it comes up as 45. 43. So that's the only number that I need to modify if in any case that this 45 won't show up. Correct? Yes. Yes. Sometimes It the 43 to 49 gets replaced with 45. Alright. I'll take a look into this, and we'll get back to you, Hammond. Okay? Yep.","start_word":361,"end_word":428,"sentiment":"neutral","sentiment_score":0.0006512084510177374},{"text":"Thank you so much.","start_word":429,"end_word":432,"sentiment":"positive","sentiment_score":0.392194926738739},{"text":"I'll put you on hold. Alright. Sorry. Sure. Yeah. That's Thank fine. you. Hello, Hannon? You there, Mary? Yeah. Thank you so much for holding. I haven't found which network is visible to your location because it's either no worries. Line I'll and network. I'm It's an embedded system called Line and Networks. no. No worries. I'm still looking at it, and it's actually either the 45 is cannot be found or it's not 43 to 49, but only 43. It's always 40 Okay. 349. Correct? Yes. Either one as long as it's Unit 307. I found 43 Mhmm. to 49, and I also found 45 myself on the website, but I couldn't put in 307 before the street number.","start_word":433,"end_word":552,"sentiment":"neutral","sentiment_score":0.04827389121055603},{"text":"Thank you so much.","start_word":553,"end_word":556,"sentiment":"positive","sentiment_score":0.3649439513683319},{"text":"Let me take a look into it again. Okay? I'll see I'll put you on hold for a minute or she'll get Yeah. back It's got it should be there because we were given advice as to about to 12 different providers, you. and Sure. yours came up. Mhmm. So I'm just going through them, getting ideas or getting connected, hopefully, today. Yeah. Yeah. No Mhmm. worries. Great. I'll take a look into it. Alright? Hold on. Yep. Okay. Thank you. Hello, Hemings? Mary, you're back. Yeah.","start_word":557,"end_word":643,"sentiment":"neutral","sentiment_score":0.09368180483579636},{"text":"Thank you so much.","start_word":644,"end_word":647,"sentiment":"positive","sentiment_score":0.5111210942268372},{"text":"I am checking for this one last service network if it's serviceable to your location, and we have to send them an email to verify and check. Are you Oh. free to be called within the day? I'll call you within this day after we verified if it's serviceable to your address. Okay? Yes. Yes. You can call me. Yes.","start_word":648,"end_word":707,"sentiment":"neutral","sentiment_score":0.07142411917448044},{"text":"Thank you so much.","start_word":708,"end_word":711,"sentiment":"positive","sentiment_score":0.5810361504554749},{"text":"And could you provide me your complete name and email address, please, so that if in any case that we won't be able to Yeah. Yeah. Yeah. reach you It's Michelle out Hemings, through your m phone I c h number, e l we e. can email you anytime. H e, m m, I n g s. Alright. Mhmm. How about your email, please? Email is michelle, spelled the same name, with one l, then 265 michele2650@gmail.com. Okay. Thank you so much. I have michelle3650@gmail.com. Correct? Two two two six five zero. Sorry. It's michelle, m I c h e l l e, 26 No. 5 What zero else? What else? 2650@gmail.com. Yes. Thank you Okay. so much. But she can call And I call have me. here yes. So your is this your best callback number? This is the best mobile number. Yes? Okay. 123090 And what which 4. which country will it be coming from? Because I'm I'm not that happy about an overseas supplier, but this is just the call center, is it? Yeah. But no worries. One of my colleagues will contact you, but it's I mean, it's gonna be the same one I mean, one one of my colleague Yeah. What what number will he be coming from? Which is there a country code other than Australia? that is an Australian code. Okay Our then. system is pre set up in Australian setup, Okay. everything. Because I won't answer international calls. Okay.","start_word":712,"end_word":958,"sentiment":"neutral","sentiment_score":0.02007218636572361},{"text":"Thanks Thank very much, you.","start_word":959,"end_word":963,"sentiment":"positive","sentiment_score":0.34539809823036194},{"text":"Mary.","start_word":964,"end_word":964,"sentiment":"neutral","sentiment_score":0.29358309507369995},{"text":"Thank you so Okay. much. Have a great Bye.","start_word":965,"end_word":973,"sentiment":"positive","sentiment_score":0.43418949842453},{"text":"day, Michelle. Bye Bye bye. bye.","start_word":974,"end_word":979,"sentiment":"neutral","sentiment_score":0.18818464875221252}],"average":{"sentiment":"neutral","sentiment_score":0.0529719657638446}}}}