{"metadata":{"transaction_key":"deprecated","request_id":"019e8007-c3b5-70e0-8304-bca91d4385a2","sha256":"ef3dec4f47f145b986dee7c8522cc32b694e9f4e79fd5c2479022a56e0401e5f","created":"2026-05-31T21:54:13.875Z","duration":11.591937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":22,"output_tokens":22},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":22,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling things at. For sales, press 1. For support, press 2. For accounts, press 3.","confidence":1.0,"words":[{"word":"thank","start":0.24,"end":0.48,"confidence":0.609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8008639216423035},{"word":"you","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7908257246017456},{"word":"for","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.763519287109375},{"word":"calling","start":0.96,"end":1.28,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7870801687240601},{"word":"things","start":1.28,"end":1.5999999,"confidence":0.42407227,"punctuated_word":"things","sentiment":"positive","sentiment_score":0.8684861660003662},{"word":"at","start":1.5999999,"end":2.1,"confidence":0.73876953,"punctuated_word":"at.","sentiment":"positive","sentiment_score":0.7586004734039307},{"word":"for","start":2.3999999,"end":2.6399999,"confidence":0.9980469,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.2553190290927887},{"word":"sales","start":2.6399999,"end":3.1399999,"confidence":0.9995117,"punctuated_word":"sales,","sentiment":"neutral","sentiment_score":0.16040265560150146},{"word":"press","start":3.36,"end":3.6799998,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.06661868095397949},{"word":"1","start":3.6799998,"end":4.18,"confidence":0.9980469,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.15179002285003662},{"word":"for","start":4.48,"end":4.7999997,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.09254322201013564},{"word":"support","start":4.7999997,"end":5.2999997,"confidence":1.0,"punctuated_word":"support,","sentiment":"neutral","sentiment_score":0.1216554194688797},{"word":"press","start":5.6,"end":5.8399997,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.06686361134052277},{"word":"2","start":5.8399997,"end":6.3399997,"confidence":1.0,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":0.1101822555065155},{"word":"for","start":6.64,"end":6.96,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.08283117413520813},{"word":"accounts","start":6.96,"end":7.46,"confidence":0.99853516,"punctuated_word":"accounts,","sentiment":"neutral","sentiment_score":0.08540461212396622},{"word":"press","start":7.6,"end":7.9199996,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.0651913732290268},{"word":"3","start":7.9199996,"end":8.42,"confidence":1.0,"punctuated_word":"3.","sentiment":"neutral","sentiment_score":0.0646042600274086}],"paragraphs":{"transcript":"\nThank you for calling things at. For sales, press 1. For support, press 2. For accounts, press 3.","paragraphs":[{"sentences":[{"text":"Thank you for calling things at.","start":0.24,"end":2.1,"sentiment":"positive","sentiment_score":0.7948959569136301},{"text":"For sales, press 1.","start":2.3999999,"end":4.18,"sentiment":"neutral","sentiment_score":0.15853259712457657},{"text":"For support, press 2.","start":4.48,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.0978111270815134},{"text":"For accounts, press 3.","start":6.64,"end":8.42,"sentiment":"neutral","sentiment_score":0.07450785487890244}],"sentiment":"positive","sentiment_score":0.3384878921012084,"num_words":18,"start":0.24,"end":8.42}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling things at. For sales, press 1. For support, press 2. For accounts, press 3.","paragraphs":[{"sentences":[{"text":"Thank you for calling things at.","start":0.24,"end":2.1,"sentiment":"positive","sentiment_score":0.7948959569136301},{"text":"For sales, press 1.","start":2.3999999,"end":4.18,"sentiment":"neutral","sentiment_score":0.15853259712457657},{"text":"For support, press 2.","start":4.48,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.0978111270815134},{"text":"For accounts, press 3.","start":6.64,"end":8.42,"sentiment":"neutral","sentiment_score":0.07450785487890244}],"sentiment":"positive","sentiment_score":0.3384878921012084,"channel":1,"num_words":18,"start":0.24,"end":8.42}]},"summary":{"result":"success","short":"Thank you for calling things at. For sales, press 1. For support, press 2. For accounts, press 3."},"intents":{"segments":[{"text":"Thank you for calling things at.","start_word":1,"end_word":6,"intents":[{"intent":"Direct callers efficiently","confidence_score":0.009052542}]}]},"sentiments":{"segments":[{"text":"Thank you for calling things at.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.7897108793258667},{"text":"For sales, press 1. For support, press 2. For accounts, press 3.","start_word":6,"end_word":17,"sentiment":"neutral","sentiment_score":0.11698896437883376}],"average":{"sentiment":"neutral","sentiment_score":0.33103682778098364}}}}