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Because on on our end, it says pensioner deal $74.0.95. Okay. May I know what did you select from our website? Mhmm. Yeah. That's correct. Is it under NBN section? NBN tab? And for the speed, is it the standard, basic, or superfast? Superfast, 100 MBPS. Okay. Yeah. Just wanted to confirm because we're just confused with the order. Because on their website, there's no pensionary deal that indicated. That's why we're just confused on what plan is that. Is it under airtel.net.au website? Okay. I see. So for the plan, it's Superfast NBN 100 unlimited. Does it mention that the monthly bill monthly plan of sorry. Monthly bill is 74.95 only? Yeah. Because on your side, it's $99.95 per month. Mhmm. Okay. Is it okay if I request a screenshot of that one? Hello? Yes. Yeah. I'm going to message you right now via WhatsApp. Do you have WhatsApp, or do you want it via email? Okay. Yes. I send a message, says, dear customer. Okay. I see. So okay. Can I also see what tab it is? Under what tab? Can I also see under what tab it is? Yeah. Okay. Okay then. So then once you and click select now, where does it bring you? Select now. Okay. Yeah. Sorry for this. We're just confirming. Yeah. Yeah. Okay. Mhmm. Okay. So this okay. Sure. I'll just wait for the screenshot. Okay. Okay. Then we'll just review the image, then I'll get back to you once the activation is successful. Okay. Yeah. I'll confirm that one to our account support, ma'am. First, then I'll get back to you within this day as well. Okay. Sure. I'll call you again to this number if ever. Thank you. 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Hello. Good afternoon. This is Maureen from Ertol tech support. Am I speaking with Friel?\n\nOkay. I see. Just wanted to confirm about your order. Yeah. May I ask what plan did you order?\n\nBecause on on our end, it says pensioner deal $74.0.95. Okay. May I know what did you select from our website? Mhmm. Yeah.\n\nThat's correct. Is it under NBN section? NBN tab? And for the speed, is it the standard, basic, or superfast? Superfast, 100 MBPS.\n\nOkay. Yeah. Just wanted to confirm because we're just confused with the order. Because on their website, there's no pensionary deal that indicated. That's why we're just confused on what plan is that.\n\nIs it under airtel.net.au website? Okay. I see. So for the plan, it's Superfast NBN 100 unlimited. Does it mention that the monthly bill monthly plan of sorry.\n\nMonthly bill is 74.95 only? Yeah. Because on your side, it's $99.95 per month. Mhmm. Okay.\n\nIs it okay if I request a screenshot of that one? Hello? Yes. Yeah. I'm going to message you right now via WhatsApp.\n\nDo you have WhatsApp, or do you want it via email? Okay. Yes. I send a message, says, dear customer. Okay.\n\nI see. So okay. Can I also see what tab it is? Under what tab? Can I also see under what tab it is?\n\nYeah. Okay. Okay then. So then once you and click select now, where does it bring you? Select now.\n\nOkay. Yeah. Sorry for this. We're just confirming. Yeah.\n\nYeah. Okay. Mhmm. Okay. So this okay.\n\nSure. I'll just wait for the screenshot. Okay. Okay. Then we'll just review the image, then I'll get back to you once the activation is successful.\n\nOkay. Yeah. I'll confirm that one to our account support, ma'am. First, then I'll get back to you within this day as well. Okay.\n\nSure. I'll call you again to this number if ever. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":1.76,"end":2.0,"sentiment":"neutral","sentiment_score":0.09161508083343506},{"text":"Hello.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.11233264952898026},{"text":"Good afternoon.","start":2.72,"end":3.4399998,"sentiment":"positive","sentiment_score":0.3437648266553879},{"text":"This is Maureen from Ertol tech support.","start":3.4399998,"end":6.5,"sentiment":"neutral","sentiment_score":0.248088823897498},{"text":"Am I speaking with Friel?","start":6.72,"end":8.18,"sentiment":"neutral","sentiment_score":0.11484797894954682}],"sentiment":"neutral","sentiment_score":0.2001461903564632,"num_words":16,"start":1.76,"end":8.18},{"sentences":[{"text":"Okay.","start":11.759999,"end":12.259999,"sentiment":"neutral","sentiment_score":0.11359500885009766},{"text":"I see.","start":12.525,"end":13.184999,"sentiment":"neutral","sentiment_score":0.12518177926540375},{"text":"Just wanted to confirm about your 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website?","start":33.29,"end":35.71,"sentiment":"neutral","sentiment_score":0.0440690640360117},{"text":"Mhmm.","start":51.925,"end":52.324997,"sentiment":"neutral","sentiment_score":0.013104638084769247},{"text":"Yeah.","start":52.324997,"end":52.644997,"sentiment":"neutral","sentiment_score":0.03321876376867294}],"sentiment":"neutral","sentiment_score":0.027365740307647247,"num_words":23,"start":21.085,"end":52.644997},{"sentences":[{"text":"That's correct.","start":52.644997,"end":53.464996,"sentiment":"neutral","sentiment_score":0.06250526383519173},{"text":"Is it under NBN section?","start":54.164997,"end":56.184998,"sentiment":"neutral","sentiment_score":0.01671231184154749},{"text":"NBN tab?","start":56.405,"end":57.33,"sentiment":"neutral","sentiment_score":0.01046067988499999},{"text":"And for the speed, is it the standard, basic, or superfast?","start":59.730003,"end":65.43,"sentiment":"neutral","sentiment_score":0.0534517223184759},{"text":"Superfast, 100 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that one?","start":163.835,"end":176.47,"sentiment":"neutral","sentiment_score":-0.0260099722919139},{"text":"Hello?","start":176.47,"end":176.97,"sentiment":"neutral","sentiment_score":-0.03846297413110733},{"text":"Yes.","start":178.06999,"end":178.56999,"sentiment":"neutral","sentiment_score":-0.02143216133117676},{"text":"Yeah.","start":181.26999,"end":181.76999,"sentiment":"neutral","sentiment_score":-0.0781901478767395},{"text":"I'm going to message you right now via WhatsApp.","start":182.31,"end":187.135,"sentiment":"neutral","sentiment_score":-0.03775156206554837}],"sentiment":"neutral","sentiment_score":-0.033215610310435295,"num_words":23,"start":163.835,"end":187.135},{"sentences":[{"text":"Do you have WhatsApp, or do you want it via email?","start":187.515,"end":190.415,"sentiment":"neutral","sentiment_score":0.0005058165089311925},{"text":"Okay.","start":194.47499,"end":194.97499,"sentiment":"neutral","sentiment_score":0.009148509241640568},{"text":"Yes.","start":207.45999,"end":207.95999,"sentiment":"neutral","sentiment_score":0.0713738203048706},{"text":"I send a message, says, dear customer.","start":208.09999,"end":212.115,"sentiment":"neutral","sentiment_score":0.08171434700489044},{"text":"Okay.","start":230.47,"end":230.63,"sentiment":"neutral","sentiment_score":0.0562579482793808}],"sentiment":"neutral","sentiment_score":0.03401641373611277,"num_words":21,"start":187.515,"end":230.63},{"sentences":[{"text":"I see.","start":230.63,"end":231.37,"sentiment":"neutral","sentiment_score":0.04413832910358906},{"text":"So okay.","start":231.51001,"end":234.41,"sentiment":"neutral","sentiment_score":0.053255440667271614},{"text":"Can I also see what tab it is?","start":234.55,"end":237.195,"sentiment":"neutral","sentiment_score":0.018716494378168136},{"text":"Under what tab?","start":239.115,"end":240.335,"sentiment":"neutral","sentiment_score":0.006589639000594616},{"text":"Can I also see under what tab it is?","start":241.035,"end":243.93501,"sentiment":"neutral","sentiment_score":0.011878619798355632}],"sentiment":"neutral","sentiment_score":0.019633166239752125,"num_words":24,"start":230.63,"end":243.93501},{"sentences":[{"text":"Yeah.","start":247.115,"end":247.615,"sentiment":"neutral","sentiment_score":0.017976749688386917},{"text":"Okay.","start":254.34,"end":254.84,"sentiment":"neutral","sentiment_score":0.05684490129351616},{"text":"Okay then.","start":258.9,"end":259.72,"sentiment":"neutral","sentiment_score":0.035151705145835876},{"text":"So then once you and click select now, where does it bring you?","start":260.18,"end":270.455,"sentiment":"neutral","sentiment_score":0.03154226363851474},{"text":"Select 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Yes. Yes. Yes. That's correct. Yes. I'm a pensioner. Yeah. That's what I selected. And then I selected the $0 modem, and then I paid the $20 delivery fee. So altogether, it was 94. Yes. Yes. Yeah. The 100. I think it was the 100. I see. I think so. Yes. That's what I selected. Is there a problem? It was the under the NBN, and it was a pensioner discount for $74.50, and that's what I selected. Yes. Yes. Yes. That's all it mentions. That's weird. Because if I go to the website now, I'm pretty sure that's what it said on it. Just give me one second. I'm just yeah. Yeah. I'm just trying to hold on just one second. I'm just trying to find it. Yes. No. No. I can use the WhatsApp. Okay. You can message me. I'll send you a screenshot. I have to a screenshot just now. Yep. There it is. Pardon? Under what tab? Like, the menu? I've sent you a menu, and then on the NBN, it says Airtel pensioner deal. Is that what you're looking after? Yeah. Okay. So if I go to select deal let me screenshot that and then select it, and then and then it says a 100 m p MBPS, and then I select that. And then and then I didn't okay. So so that's this one. Let me let me send this to you. So that's this one. And then It's okay. So is that not the right deal? Because that's what it was in front of me, and I selected it. And then after that, I just went in with a twenty four month contract free modem. Select your MBN, and then all of that came in February. So let me just screenshot. All good. Okay. No worries. Is it going to say $74.95? Because I can't afford anything more than that. Okay. If you'd like to message me or call me, no problem. Okay? Thank you. Okay. 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Yes. Yes. Yes. That's correct.\n\nYes. I'm a pensioner. Yeah. That's what I selected. And then I selected the $0 modem, and then I paid the $20 delivery fee.\n\nSo altogether, it was 94. Yes. Yes. Yeah. The 100.\n\nI think it was the 100. I see. I think so. Yes. That's what I selected.\n\nIs there a problem? It was the under the NBN, and it was a pensioner discount for $74.50, and that's what I selected. Yes. Yes. Yes.\n\nThat's all it mentions. That's weird. Because if I go to the website now, I'm pretty sure that's what it said on it. Just give me one second. I'm just yeah.\n\nYeah. I'm just trying to hold on just one second. I'm just trying to find it. Yes. No.\n\nNo. I can use the WhatsApp. Okay. You can message me. I'll send you a screenshot.\n\nI have to a screenshot just now. Yep. There it is. Pardon? Under what tab?\n\nLike, the menu? I've sent you a menu, and then on the NBN, it says Airtel pensioner deal. Is that what you're looking after? Yeah. Okay.\n\nSo if I go to select deal let me screenshot that and then select it, and then and then it says a 100 m p MBPS, and then I select that. And then and then I didn't okay. So so that's this one. Let me let me send this to you. So that's this one.\n\nAnd then It's okay. So is that not the right deal? Because that's what it was in front of me, and I selected it. And then after that, I just went in with a twenty four month contract free modem. Select your MBN, and then all of that came in February.\n\nSo let me just screenshot. All good. Okay. No worries. Is it going to say $74.95?\n\nBecause I can't afford anything more than that. Okay. If you'd like to message me or call me, no problem. Okay? Thank you.\n\nOkay. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.02222711592912674},{"text":"Yes.","start":8.559999,"end":8.88,"sentiment":"neutral","sentiment_score":0.09353603422641754},{"text":"Yes.","start":8.88,"end":9.38,"sentiment":"neutral","sentiment_score":0.10116210579872131},{"text":"Yes.","start":16.955,"end":17.455,"sentiment":"neutral","sentiment_score":0.09839046001434326},{"text":"That's correct.","start":28.795,"end":29.515,"sentiment":"neutral","sentiment_score":0.08928424119949341}],"sentiment":"neutral","sentiment_score":0.08231403306126595,"num_words":6,"start":0.16,"end":29.515},{"sentences":[{"text":"Yes.","start":29.515,"end":29.835,"sentiment":"neutral","sentiment_score":0.07093271613121033},{"text":"I'm a pensioner.","start":29.835,"end":30.654999,"sentiment":"neutral","sentiment_score":0.07556635389725368},{"text":"Yeah.","start":37.27,"end":37.59,"sentiment":"neutral","sentiment_score":0.04781936854124069},{"text":"That's what I selected.","start":37.59,"end":38.89,"sentiment":"neutral","sentiment_score":0.08048375323414803},{"text":"And then I selected the $0 modem, and then I paid the $20 delivery fee.","start":40.23,"end":48.324997,"sentiment":"neutral","sentiment_score":0.05443897470831871}],"sentiment":"neutral","sentiment_score":0.0618321158302327,"num_words":24,"start":29.515,"end":48.324997},{"sentences":[{"text":"So altogether, it was 94.","start":48.945,"end":51.045,"sentiment":"neutral","sentiment_score":0.027358698099851607},{"text":"Yes.","start":57.184998,"end":57.684998,"sentiment":"neutral","sentiment_score":0.027857985347509384},{"text":"Yes.","start":58.065,"end":58.53,"sentiment":"neutral","sentiment_score":0.030775990337133408},{"text":"Yeah.","start":64.049995,"end":64.369995,"sentiment":"neutral","sentiment_score":0.04414310306310654},{"text":"The 100.","start":64.369995,"end":65.11,"sentiment":"neutral","sentiment_score":0.04677148722112179}],"sentiment":"neutral","sentiment_score":0.03331135436892509,"num_words":10,"start":48.945,"end":65.11},{"sentences":[{"text":"I think it was the 100.","start":65.97,"end":67.27,"sentiment":"neutral","sentiment_score":0.07458283752202988},{"text":"I see.","start":72.735,"end":73.475006,"sentiment":"neutral","sentiment_score":0.15124481916427612},{"text":"I think so.","start":74.415,"end":75.135,"sentiment":"neutral","sentiment_score":0.050423006216684975},{"text":"Yes.","start":75.135,"end":75.375,"sentiment":"neutral","sentiment_score":0.06760650873184204},{"text":"That's what I selected.","start":75.375,"end":76.355,"sentiment":"neutral","sentiment_score":0.08253120444715023}],"sentiment":"neutral","sentiment_score":0.08118668803945184,"num_words":16,"start":65.97,"end":76.355},{"sentences":[{"text":"Is there a problem?","start":80.175,"end":81.235,"sentiment":"neutral","sentiment_score":-0.09534402936697006},{"text":"It was the under the NBN, and it was a pensioner discount for $74.50, and that's what I selected.","start":101.425,"end":111.765,"sentiment":"neutral","sentiment_score":-0.07129699776047155},{"text":"Yes.","start":118.21,"end":118.71,"sentiment":"neutral","sentiment_score":-0.005080679431557655},{"text":"Yes.","start":130.335,"end":130.835,"sentiment":"neutral","sentiment_score":0.009573136456310747},{"text":"Yes.","start":141.85501,"end":142.35501,"sentiment":"neutral","sentiment_score":-0.01938384771347046}],"sentiment":"neutral","sentiment_score":-0.06734271021559834,"num_words":26,"start":80.175,"end":142.35501},{"sentences":[{"text":"That's all it mentions.","start":142.49501,"end":143.715,"sentiment":"neutral","sentiment_score":-0.05438501201570034},{"text":"That's weird.","start":153.42001,"end":154.32,"sentiment":"negative","sentiment_score":-0.36924508213996887},{"text":"Because if I go to the website now, I'm pretty sure that's what it said on it.","start":154.38,"end":161.735,"sentiment":"neutral","sentiment_score":-0.20294979214668274},{"text":"Just give me one second.","start":176.13,"end":177.41,"sentiment":"neutral","sentiment_score":-0.05909176766872406},{"text":"I'm just yeah.","start":177.41,"end":178.13,"sentiment":"neutral","sentiment_score":-0.07199519748489062}],"sentiment":"neutral","sentiment_score":-0.15863293902047218,"num_words":31,"start":142.49501,"end":178.13},{"sentences":[{"text":"Yeah.","start":178.13,"end":178.37,"sentiment":"neutral","sentiment_score":-0.045414067804813385},{"text":"I'm just trying to hold on just one second.","start":178.37,"end":182.13,"sentiment":"neutral","sentiment_score":-0.08774399591816796},{"text":"I'm just trying to find it.","start":182.13,"end":183.83,"sentiment":"neutral","sentiment_score":-0.08921924978494644},{"text":"Yes.","start":189.58499,"end":190.08499,"sentiment":"neutral","sentiment_score":0.0047902315855026245},{"text":"No.","start":191.105,"end":191.345,"sentiment":"neutral","sentiment_score":-0.228632852435112}],"sentiment":"neutral","sentiment_score":-0.08857045281264517,"num_words":18,"start":178.13,"end":191.345},{"sentences":[{"text":"No.","start":191.345,"end":191.665,"sentiment":"neutral","sentiment_score":-0.2421090006828308},{"text":"I can use the WhatsApp.","start":191.665,"end":193.045,"sentiment":"neutral","sentiment_score":-0.19417301714420318},{"text":"Okay.","start":199.985,"end":200.485,"sentiment":"neutral","sentiment_score":0.034050047397613525},{"text":"You can message me.","start":204.11,"end":204.98999,"sentiment":"neutral","sentiment_score":0.05828556790947914},{"text":"I'll send you a screenshot.","start":204.98999,"end":206.11,"sentiment":"neutral","sentiment_score":0.05647473260760307}],"sentiment":"neutral","sentiment_score":-0.04146300652064383,"num_words":16,"start":191.345,"end":206.11},{"sentences":[{"text":"I have to a screenshot just now.","start":206.11,"end":208.37,"sentiment":"neutral","sentiment_score":0.03399735476289477},{"text":"Yep.","start":213.31,"end":213.81,"sentiment":"neutral","sentiment_score":0.09121686220169067},{"text":"There it is.","start":217.95,"end":218.565,"sentiment":"neutral","sentiment_score":0.0951325794061025},{"text":"Pardon?","start":235.31,"end":235.81,"sentiment":"neutral","sentiment_score":0.006813719402998686},{"text":"Under what tab?","start":245.39,"end":246.525,"sentiment":"neutral","sentiment_score":0.005613772353778283}],"sentiment":"neutral","sentiment_score":0.04255007468163967,"num_words":15,"start":206.11,"end":246.525},{"sentences":[{"text":"Like, the menu?","start":247.56499,"end":248.525,"sentiment":"neutral","sentiment_score":0.014318975309530893},{"text":"I've sent you a menu, and then on the NBN, it says Airtel pensioner deal.","start":248.525,"end":253.185,"sentiment":"neutral","sentiment_score":0.03221779987215996},{"text":"Is that what you're looking after?","start":253.965,"end":255.42499,"sentiment":"neutral","sentiment_score":0.0379644383986791},{"text":"Yeah.","start":271.25,"end":271.57,"sentiment":"neutral","sentiment_score":0.04187336936593056},{"text":"Okay.","start":271.57,"end":272.07,"sentiment":"neutral","sentiment_score":0.04888599365949631}],"sentiment":"neutral","sentiment_score":0.03249115067032667,"num_words":26,"start":247.56499,"end":272.07},{"sentences":[{"text":"So if I go to select deal let me screenshot that and then select it, and then and then it says a 100 m p MBPS, and then I select that.","start":272.21,"end":284.755,"sentiment":"neutral","sentiment_score":0.032360928403514046},{"text":"And then and then I didn't okay.","start":284.895,"end":288.84,"sentiment":"neutral","sentiment_score":-0.07159422284790448},{"text":"So so that's this one.","start":289.46,"end":290.82,"sentiment":"neutral","sentiment_score":0.048863296210765836},{"text":"Let me let me send this to you.","start":290.82,"end":293.16,"sentiment":"neutral","sentiment_score":0.09922150708734989},{"text":"So that's this one.","start":295.69998,"end":297.06,"sentiment":"neutral","sentiment_score":0.1000692080706358}],"sentiment":"neutral","sentiment_score":0.035279901647432284,"num_words":55,"start":272.21,"end":297.06},{"sentences":[{"text":"And then It's okay.","start":297.06,"end":302.22498,"sentiment":"neutral","sentiment_score":0.12655149959027767},{"text":"So is that not the right deal?","start":302.22498,"end":303.82498,"sentiment":"neutral","sentiment_score":-0.13100423823509896},{"text":"Because that's what it was in front of me, and I selected it.","start":303.82498,"end":308.805,"sentiment":"neutral","sentiment_score":-0.05570598061268146},{"text":"And then after that, I just went in with a twenty four month contract free modem.","start":309.345,"end":314.645,"sentiment":"neutral","sentiment_score":0.0151734862010926},{"text":"Select your MBN, and then all of that came in February.","start":315.905,"end":320.19998,"sentiment":"neutral","sentiment_score":0.03208590925417163}],"sentiment":"neutral","sentiment_score":-0.010574130122275913,"num_words":51,"start":297.06,"end":320.19998},{"sentences":[{"text":"So let me just screenshot.","start":320.19998,"end":321.9,"sentiment":"neutral","sentiment_score":0.03757932223379612},{"text":"All good.","start":357.195,"end":360.495,"sentiment":"neutral","sentiment_score":0.2988146245479584},{"text":"Okay.","start":370.475,"end":370.875,"sentiment":"neutral","sentiment_score":0.07158976793289185},{"text":"No worries.","start":370.875,"end":371.49,"sentiment":"neutral","sentiment_score":0.07595452666282654},{"text":"Is it going to say $74.95?","start":371.65,"end":373.72998,"sentiment":"neutral","sentiment_score":0.04546498522783319}],"sentiment":"neutral","sentiment_score":0.08011341205565259,"num_words":16,"start":320.19998,"end":373.72998},{"sentences":[{"text":"Because I can't afford anything more than that.","start":373.72998,"end":376.15,"sentiment":"neutral","sentiment_score":-0.2942006476223469},{"text":"Okay.","start":383.72998,"end":384.22998,"sentiment":"neutral","sentiment_score":0.13002660870552063},{"text":"If you'd like to message me or call me, no problem.","start":385.585,"end":388.165,"sentiment":"neutral","sentiment_score":0.08641665970737283},{"text":"Okay?","start":388.225,"end":388.725,"sentiment":"neutral","sentiment_score":0.09732755273580553},{"text":"Thank you.","start":390.385,"end":391.125,"sentiment":"positive","sentiment_score":0.3864150494337082}],"sentiment":"neutral","sentiment_score":-0.017514681038649185,"num_words":23,"start":373.72998,"end":391.125},{"sentences":[{"text":"Okay.","start":392.945,"end":393.445,"sentiment":"positive","sentiment_score":0.35062718391418457},{"text":"Bye.","start":393.985,"end":394.485,"sentiment":"neutral","sentiment_score":-0.1119583621621132}],"sentiment":"neutral","sentiment_score":0.11933441087603569,"num_words":2,"start":392.945,"end":394.485}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Ertol tech support. Am I speaking with Friel?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay. I see. Just wanted to confirm about your order.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. May I ask what plan did you order? Because on on our end, it says pensioner deal $74.0.95.\n\nChannel 1: That's correct. Yes. I'm a pensioner.\n\nChannel 0: Okay. May I know what did you select from our website?\n\nChannel 1: Yeah. That's what I selected. And then I selected the $0 modem, and then I paid the $20 delivery fee. So altogether, it was 94.\n\nChannel 0: Mhmm. Yeah. That's correct. Is it under NBN section? NBN tab?\n\nChannel 1: Yes. Yes.\n\nChannel 0: And for the speed, is it the standard, basic,\n\nChannel 1: Yeah. The\n\nChannel 0: or\n\nChannel 1: 100.\n\nChannel 0: superfast?\n\nChannel 1: I think it was the 100.\n\nChannel 0: Superfast, 100\n\nChannel 1: I see.\n\nChannel 0: MBPS.\n\nChannel 1: I think so. Yes. That's what I selected.\n\nChannel 0: Okay.\n\nChannel 1: Is there a problem?\n\nChannel 0: Yeah. Just wanted to confirm because we're just confused with the order. Because on their website, there's no pensionary deal that indicated. That's why we're just confused on what plan is that.\n\nChannel 1: It was the under the NBN, and it was a pensioner discount for $74.50, and that's what I selected.\n\nChannel 0: Is it under airtel.net.au\n\nChannel 1: Yes.\n\nChannel 0: website? Okay. I see. So for the plan, it's Superfast NBN 100 unlimited.\n\nChannel 1: Yes.\n\nChannel 0: Does it mention that the monthly bill monthly plan of sorry. Monthly bill is 74.95 only?\n\nChannel 1: Yes. That's all it mentions.\n\nChannel 0: Yeah. Because on your side, it's $99.95 per month.\n\nChannel 1: That's weird. Because if I go to the website now,\n\nChannel 0: Mhmm.\n\nChannel 1: I'm pretty sure that's what it said on it.\n\nChannel 0: Okay. Is it okay if I request a screenshot of\n\nChannel 1: Just\n\nChannel 0: that\n\nChannel 1: give\n\nChannel 0: one? Hello?\n\nChannel 1: me one second. I'm just yeah.\n\nChannel 0: Yes.\n\nChannel 1: Yeah. I'm just trying to hold on just\n\nChannel 0: Yeah.\n\nChannel 1: one second. I'm just\n\nChannel 0: I'm\n\nChannel 1: trying to find\n\nChannel 0: going\n\nChannel 1: it.\n\nChannel 0: to message you right now via WhatsApp. Do you have WhatsApp, or do you want it\n\nChannel 1: Yes.\n\nChannel 0: via email?\n\nChannel 1: No. No. I can use the WhatsApp.\n\nChannel 0: Okay.\n\nChannel 1: Okay. You can message me. I'll send you a screenshot. I have to a screenshot\n\nChannel 0: Yes.\n\nChannel 1: just now.\n\nChannel 0: I send a message, says, dear customer.\n\nChannel 1: Yep. There it is.\n\nChannel 0: Okay. I see. So okay. Can I also see\n\nChannel 1: Pardon?\n\nChannel 0: what tab it is? Under what tab? Can I also see under what tab it is?\n\nChannel 1: Under what tab?\n\nChannel 0: Yeah.\n\nChannel 1: Like, the menu? I've sent you a menu, and then on the NBN, it says Airtel pensioner deal. Is that what\n\nChannel 0: Okay.\n\nChannel 1: you're looking after?\n\nChannel 0: Okay then. So then once you and click select now, where does it bring you?\n\nChannel 1: Yeah. Okay. So if I go to select deal let me screenshot that and then\n\nChannel 0: Select\n\nChannel 1: select\n\nChannel 0: now.\n\nChannel 1: it, and then and then it says a 100 m p MBPS, and then I select that. And then and then I didn't okay. So so that's this one. Let me let me send this to you.\n\nChannel 0: Okay.\n\nChannel 1: So that's this one. And then\n\nChannel 0: Yeah. Sorry for this. We're just confirming.\n\nChannel 1: It's okay. So is that\n\nChannel 0: Yeah.\n\nChannel 1: not the right deal? Because that's what it was in front of me, and\n\nChannel 0: Yeah.\n\nChannel 1: I selected it. And then after that,\n\nChannel 0: Okay.\n\nChannel 1: I just went in with a twenty four month contract free modem.\n\nChannel 0: Mhmm.\n\nChannel 1: Select your MBN, and then all of that came in February. So let me just screenshot.\n\nChannel 0: Okay. So this okay. Sure. I'll just wait for the screenshot.\n\nChannel 1: All good.\n\nChannel 0: Okay. Okay. Then we'll just review the image, then I'll get back to you once the activation is successful.\n\nChannel 1: Okay. No worries. Is it going to\n\nChannel 0: Okay.\n\nChannel 1: say $74.95? Because I can't afford anything more than that.\n\nChannel 0: Yeah. I'll confirm that one to our account support, ma'am. First, then I'll get back to you within\n\nChannel 1: Okay.\n\nChannel 0: this day as\n\nChannel 1: If you'd like to message me or call me, no problem. Okay?\n\nChannel 0: well. Okay. Sure. I'll call you\n\nChannel 1: Thank\n\nChannel 0: again\n\nChannel 1: you.\n\nChannel 0: to this number if ever. Thank you.\n\nChannel 1: Okay.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.02222711592912674}],"sentiment":"neutral","sentiment_score":0.02222711592912674,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Yes.","start":1.76,"end":2.0,"sentiment":"neutral","sentiment_score":0.09161508083343506},{"text":"Hello.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.11233264952898026},{"text":"Good afternoon.","start":2.72,"end":3.4399998,"sentiment":"positive","sentiment_score":0.3437648266553879},{"text":"This is Maureen from Ertol tech support.","start":3.4399998,"end":6.5,"sentiment":"neutral","sentiment_score":0.248088823897498},{"text":"Am I speaking with Friel?","start":6.72,"end":8.18,"sentiment":"neutral","sentiment_score":0.11484797894954682}],"sentiment":"neutral","sentiment_score":0.2001461903564632,"channel":0,"num_words":16,"start":1.76,"end":8.18},{"sentences":[{"text":"Yes.","start":8.559999,"end":8.88,"sentiment":"neutral","sentiment_score":0.09353603422641754},{"text":"Yes.","start":8.88,"end":9.38,"sentiment":"neutral","sentiment_score":0.10116210579872131}],"sentiment":"neutral","sentiment_score":0.09734907001256943,"channel":1,"num_words":2,"start":8.559999,"end":9.38},{"sentences":[{"text":"Okay.","start":11.759999,"end":12.259999,"sentiment":"neutral","sentiment_score":0.11359500885009766},{"text":"I see.","start":12.525,"end":13.184999,"sentiment":"neutral","sentiment_score":0.12518177926540375},{"text":"Just wanted to confirm about your order.","start":13.245,"end":15.905,"sentiment":"neutral","sentiment_score":0.21181935497692653}],"sentiment":"neutral","sentiment_score":0.1846694052219391,"channel":0,"num_words":10,"start":11.759999,"end":15.905},{"sentences":[{"text":"Yes.","start":16.955,"end":17.455,"sentiment":"neutral","sentiment_score":0.09839046001434326}],"sentiment":"neutral","sentiment_score":0.09839046001434326,"channel":1,"num_words":1,"start":16.955,"end":17.455},{"sentences":[{"text":"Yeah.","start":18.365,"end":18.685,"sentiment":"neutral","sentiment_score":0.0673469752073288},{"text":"May I ask what plan did you order?","start":18.685,"end":21.085,"sentiment":"neutral","sentiment_score":0.046619671396911144},{"text":"Because on on our end, it says pensioner deal $74.0.95.","start":21.085,"end":28.189999,"sentiment":"neutral","sentiment_score":0.00899345874786377}],"sentiment":"neutral","sentiment_score":0.02790731230848714,"channel":0,"num_words":19,"start":18.365,"end":28.189999},{"sentences":[{"text":"That's correct.","start":28.795,"end":29.515,"sentiment":"neutral","sentiment_score":0.08928424119949341},{"text":"Yes.","start":29.515,"end":29.835,"sentiment":"neutral","sentiment_score":0.07093271613121033},{"text":"I'm a pensioner.","start":29.835,"end":30.654999,"sentiment":"neutral","sentiment_score":0.07556635389725368}],"sentiment":"neutral","sentiment_score":0.07936671003699303,"channel":1,"num_words":6,"start":28.795,"end":30.654999},{"sentences":[{"text":"Okay.","start":32.65,"end":33.15,"sentiment":"neutral","sentiment_score":0.05246339738368988},{"text":"May I know what did you select from our website?","start":33.29,"end":35.71,"sentiment":"neutral","sentiment_score":0.0440690640360117}],"sentiment":"neutral","sentiment_score":0.04483218524943699,"channel":0,"num_words":11,"start":32.65,"end":35.71},{"sentences":[{"text":"Yeah.","start":37.27,"end":37.59,"sentiment":"neutral","sentiment_score":0.04781936854124069},{"text":"That's what I selected.","start":37.59,"end":38.89,"sentiment":"neutral","sentiment_score":0.08048375323414803},{"text":"And then I selected the $0 modem, and then I paid the $20 delivery fee.","start":40.23,"end":48.324997,"sentiment":"neutral","sentiment_score":0.05443897470831871},{"text":"So altogether, it was 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and","start":303.82498,"end":307.585,"sentiment":"neutral","sentiment_score":-0.07661277987062931}],"sentiment":"neutral","sentiment_score":-0.12878131041569368,"channel":1,"num_words":14,"start":302.94498,"end":307.585},{"sentences":[{"text":"Yeah.","start":307.48,"end":307.98,"sentiment":"neutral","sentiment_score":0.0030877217650413513}],"sentiment":"neutral","sentiment_score":0.0030877217650413513,"channel":0,"num_words":1,"start":307.48,"end":307.98},{"sentences":[{"text":"I selected it.","start":307.585,"end":308.805,"sentiment":"neutral","sentiment_score":0.013983350247144699},{"text":"And then after that,","start":309.345,"end":310.38498,"sentiment":"neutral","sentiment_score":0.01073960494250059}],"sentiment":"neutral","sentiment_score":0.01212978150163378,"channel":1,"num_words":7,"start":307.585,"end":310.38498},{"sentences":[{"text":"Okay.","start":310.28,"end":310.78,"sentiment":"neutral","sentiment_score":0.010472975671291351}],"sentiment":"neutral","sentiment_score":0.010472975671291351,"channel":0,"num_words":1,"start":310.28,"end":310.78},{"sentences":[{"text":"I just went in with a twenty four month contract free modem.","start":310.38498,"end":314.645,"sentiment":"neutral","sentiment_score":0.016651446620623272}],"sentiment":"neutral","sentiment_score":0.016651446620623272,"channel":1,"num_words":12,"start":310.38498,"end":314.645},{"sentences":[{"text":"Mhmm.","start":315.72,"end":316.065,"sentiment":"neutral","sentiment_score":0.032959699630737305}],"sentiment":"neutral","sentiment_score":0.032959699630737305,"channel":0,"num_words":1,"start":315.72,"end":316.065},{"sentences":[{"text":"Select your MBN, and then all of that came in February.","start":315.905,"end":320.19998,"sentiment":"neutral","sentiment_score":0.03208590925417163},{"text":"So let me just 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good.","start":357.195,"end":360.495,"sentiment":"neutral","sentiment_score":0.2988146245479584}],"sentiment":"neutral","sentiment_score":0.2988146245479584,"channel":1,"num_words":2,"start":357.195,"end":360.495},{"sentences":[{"text":"Okay.","start":362.03,"end":362.53,"sentiment":"neutral","sentiment_score":0.15441250801086426},{"text":"Okay.","start":363.55,"end":363.87,"sentiment":"neutral","sentiment_score":0.1648647040128708},{"text":"Then we'll just review the image, then I'll get back to you once the activation is successful.","start":363.87,"end":369.40997,"sentiment":"neutral","sentiment_score":0.14921022951602936}],"sentiment":"neutral","sentiment_score":0.15030795335769653,"channel":0,"num_words":19,"start":362.03,"end":369.40997},{"sentences":[{"text":"Okay.","start":370.475,"end":370.875,"sentiment":"neutral","sentiment_score":0.07158976793289185},{"text":"No worries.","start":370.875,"end":371.49,"sentiment":"neutral","sentiment_score":0.07595452666282654},{"text":"Is it going to","start":371.65,"end":372.21,"sentiment":"neutral","sentiment_score":0.06952777411788702}],"sentiment":"neutral","sentiment_score":0.07165855967572757,"channel":1,"num_words":7,"start":370.475,"end":372.21},{"sentences":[{"text":"Okay.","start":372.205,"end":372.705,"sentiment":"neutral","sentiment_score":0.009056514129042624}],"sentiment":"neutral","sentiment_score":0.009056514129042624,"channel":0,"num_words":1,"start":372.205,"end":372.705},{"sentences":[{"text":"say $74.95?","start":372.21,"end":373.72998,"sentiment":"neutral","sentiment_score":-0.0026605925522744656},{"text":"Because I can't afford anything more than that.","start":373.72998,"end":376.15,"sentiment":"neutral","sentiment_score":-0.2942006476223469}],"sentiment":"neutral","sentiment_score":-0.2358926366083324,"channel":1,"num_words":10,"start":372.21,"end":376.15},{"sentences":[{"text":"Yeah.","start":376.925,"end":377.425,"sentiment":"neutral","sentiment_score":0.138461172580719},{"text":"I'll confirm that one to our account support, ma'am.","start":377.965,"end":380.785,"sentiment":"neutral","sentiment_score":0.22453322344356114},{"text":"First, then I'll get back to you within","start":381.245,"end":383.905,"sentiment":"neutral","sentiment_score":0.1769360937178135}],"sentiment":"neutral","sentiment_score":0.19859716296195984,"channel":0,"num_words":18,"start":376.925,"end":383.905},{"sentences":[{"text":"Okay.","start":383.72998,"end":384.22998,"sentiment":"neutral","sentiment_score":0.13002660870552063}],"sentiment":"neutral","sentiment_score":0.13002660870552063,"channel":1,"num_words":1,"start":383.72998,"end":384.22998},{"sentences":[{"text":"this day as","start":384.125,"end":384.87292,"sentiment":"neutral","sentiment_score":0.0846433937549591}],"sentiment":"neutral","sentiment_score":0.0846433937549591,"channel":0,"num_words":3,"start":384.125,"end":384.87292},{"sentences":[{"text":"If you'd like to message me or call me, no problem.","start":385.585,"end":388.165,"sentiment":"neutral","sentiment_score":0.08641665970737283},{"text":"Okay?","start":388.225,"end":388.725,"sentiment":"neutral","sentiment_score":0.09732755273580553}],"sentiment":"neutral","sentiment_score":0.08732590079307556,"channel":1,"num_words":12,"start":385.585,"end":388.725},{"sentences":[{"text":"well.","start":388.55292,"end":388.87292,"sentiment":"neutral","sentiment_score":0.11409784853458405},{"text":"Okay.","start":388.87292,"end":389.35294,"sentiment":"neutral","sentiment_score":0.1262948215007782},{"text":"Sure.","start":389.35294,"end":389.83292,"sentiment":"neutral","sentiment_score":0.1643228828907013},{"text":"I'll call you","start":389.83292,"end":390.47293,"sentiment":"neutral","sentiment_score":0.18186799685160318}],"sentiment":"neutral","sentiment_score":0.1583865905801455,"channel":0,"num_words":6,"start":388.55292,"end":390.47293},{"sentences":[{"text":"Thank","start":390.385,"end":390.625,"sentiment":"positive","sentiment_score":0.4441384971141815}],"sentiment":"positive","sentiment_score":0.4441384971141815,"channel":1,"num_words":1,"start":390.385,"end":390.625},{"sentences":[{"text":"again","start":390.47293,"end":390.79294,"sentiment":"positive","sentiment_score":0.6088021397590637}],"sentiment":"positive","sentiment_score":0.6088021397590637,"channel":0,"num_words":1,"start":390.47293,"end":390.79294},{"sentences":[{"text":"you.","start":390.625,"end":391.125,"sentiment":"neutral","sentiment_score":0.32869160175323486}],"sentiment":"neutral","sentiment_score":0.32869160175323486,"channel":1,"num_words":1,"start":390.625,"end":391.125},{"sentences":[{"text":"to this number if ever.","start":390.79294,"end":392.1729,"sentiment":"neutral","sentiment_score":0.11750479117035866},{"text":"Thank you.","start":392.63293,"end":393.37292,"sentiment":"positive","sentiment_score":0.7239729464054108}],"sentiment":"neutral","sentiment_score":0.2907814069518021,"channel":0,"num_words":7,"start":390.79294,"end":393.37292},{"sentences":[{"text":"Okay.","start":392.945,"end":393.445,"sentiment":"positive","sentiment_score":0.35062718391418457}],"sentiment":"positive","sentiment_score":0.35062718391418457,"channel":1,"num_words":1,"start":392.945,"end":393.445},{"sentences":[{"text":"Bye.","start":393.43292,"end":393.93292,"sentiment":"positive","sentiment_score":0.3956298232078552}],"sentiment":"positive","sentiment_score":0.3956298232078552,"channel":0,"num_words":1,"start":393.43292,"end":393.93292},{"sentences":[{"text":"Bye.","start":393.985,"end":394.485,"sentiment":"neutral","sentiment_score":-0.1119583621621132}],"sentiment":"neutral","sentiment_score":-0.1119583621621132,"channel":1,"num_words":1,"start":393.985,"end":394.485}]},"summary":{"result":"success","short":"A representative from Er reminded a customer, Friel, to confirm his pensioner deal order. The customer was confused about the order and the representative provided a screenshot of the order. The customer was also asked to confirm his plan and the representative provided a new quote for the customer's monthly bill. The customer was also asked to confirm his plan and the representative provided a new quote for the customer's monthly bill."},"intents":{"segments":[{"text":"Just wanted to confirm about your order. Yes. Yeah.","start_word":22,"end_word":30,"intents":[{"intent":"Confirm order","confidence_score":0.5288163}]},{"text":"Because on on our end, it says pensioner deal $74.0.95. That's correct.","start_word":39,"end_word":50,"intents":[{"intent":"Confirm plan","confidence_score":0.04599042}]},{"text":"Is it okay if I request a screenshot of Just that give one? Hello?","start_word":263,"end_word":276,"intents":[{"intent":"Request screenshot","confidence_score":0.014596771}]},{"text":"I'll send you a screenshot. I have to a screenshot Yes.","start_word":335,"end_word":345,"intents":[{"intent":"Provide screenshot","confidence_score":0.015784021}]},{"text":"I send a message, says, dear customer. Yep.","start_word":348,"end_word":355,"intents":[{"intent":"Suggest message or call","confidence_score":0.000039260467}]},{"text":"I've sent you a menu, and then on the NBN, it says Airtel pensioner deal. Is that what Okay.","start_word":392,"end_word":410,"intents":[{"intent":"Access menu","confidence_score":0.0046647876}]},{"text":"not the right deal?","start_word":504,"end_word":507,"intents":[{"intent":"Confirm deal","confidence_score":0.72704494}]},{"text":"I just went in with a twenty four month contract free modem. Mhmm.","start_word":527,"end_word":539,"intents":[{"intent":"Activate modem","confidence_score":0.02047402}]},{"text":"I'll confirm that one to our account support, ma'am.","start_word":607,"end_word":615,"intents":[{"intent":"Confirm account support","confidence_score":0.043796133}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. This is Maureen from Ertol tech support. Am I speaking with Friel? Yes. Yes. Okay. I see. Just wanted to confirm about your order. Yes. Yeah. May I ask what plan did you order? Because on on our end, it says pensioner deal $74.0.95. That's correct. Yes. I'm a pensioner. Okay. May I know what did you select from our website? Yeah. That's what I selected. And then I selected the $0 modem, and then I paid the $20 delivery fee. So altogether, it was 94. Mhmm. Yeah. That's correct. Is it under NBN section? NBN tab? Yes. Yes. And for the speed, is it the standard, basic, Yeah. The or 100. superfast? I think it was the 100. Superfast, 100 I see. MBPS. I think so. Yes. That's what I selected. Okay. Is there a problem? Yeah. Just wanted to confirm because we're just confused with the order. Because on their website, there's no pensionary deal that indicated. That's why we're just confused on what plan is that. It was the under the NBN, and it was a pensioner discount for $74.50, and that's what I selected. Is it under airtel.net.au Yes. website? Okay. I see. So for the plan, it's Superfast NBN 100 unlimited. Yes. Does it mention that the monthly bill monthly plan of sorry. Monthly bill is 74.95 only? Yes. That's all it mentions. Yeah. Because on your side, it's $99.95 per month.","start_word":0,"end_word":241,"sentiment":"neutral","sentiment_score":0.005630699917674065},{"text":"That's weird.","start_word":242,"end_word":243,"sentiment":"negative","sentiment_score":-0.3769239485263825},{"text":"Because if I go to the website now, Mhmm. I'm pretty sure that's what it said on it. Okay. Is it okay if I request a screenshot of Just that give one? Hello? me one second. I'm just yeah. Yes. Yeah. I'm just trying to hold on just Yeah. one second. I'm just I'm trying to find going it. to message you right now via WhatsApp. Do you have WhatsApp, or do you want it Yes. via email? No. No. I can use the WhatsApp. Okay. Okay. You can message me. I'll send you a screenshot. I have to a screenshot Yes. just now. I send a message, says, dear customer. Yep. There it is. Okay. I see. So okay. Can I also see Pardon? what tab it is? Under what tab? Can I also see under what tab it is? Under what tab? Yeah. Like, the menu? I've sent you a menu, and then on the NBN, it says Airtel pensioner deal. Is that what Okay. you're looking after? Okay then. So then once you and click select now, where does it bring you? Yeah. Okay. So if I go to select deal let me screenshot that and then Select select now. it, and then and then it says a 100 m p MBPS, and then I select that. And then and then I didn't okay. So so that's this one. Let me let me send this to you. Okay. So that's this one. And then Yeah. Sorry for this. We're just confirming. It's okay. So is that Yeah. not the right deal? Because that's what it was in front of me, and Yeah. I selected it. And then after that, Okay. I just went in with a twenty four month contract free modem. Mhmm. Select your MBN, and then all of that came in February. So let me just screenshot. Okay. So this okay. Sure. I'll just wait for the screenshot. All good. Okay. Okay. Then we'll just review the image, then I'll get back to you once the activation is successful. Okay. No worries. Is it going to Okay. say $74.95? Because I can't afford anything more than that. Yeah. I'll confirm that one to our account support, ma'am. First, then I'll get back to you within Okay. this day as If you'd like to message me or call me, no problem. Okay? well. Okay. Sure. I'll call you Thank again you. to this number if ever.","start_word":244,"end_word":653,"sentiment":"neutral","sentiment_score":0.026959095041199428},{"text":"Thank you. Okay. Bye.","start_word":654,"end_word":657,"sentiment":"positive","sentiment_score":0.5017077922821045},{"text":"Bye.","start_word":658,"end_word":658,"sentiment":"neutral","sentiment_score":0.16390997171401978}],"average":{"sentiment":"neutral","sentiment_score":0.020585992749978452}}}}