{"metadata":{"transaction_key":"deprecated","request_id":"beb18ad5-c336-40af-9ab9-d2931164e581","sha256":"f808e6c124844d6d12244c482f82f191c883d4ec59931dd5c67215710604df20","created":"2026-03-12T01:37:17.632Z","duration":487.65594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":839,"output_tokens":83},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":977,"output_tokens":979},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":977,"output_tokens":45}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon. Airtel accounts. Okay. Who am I speaking to? Hang on a sec. How do you spell the first name of the account holder's name? Yep. A n a. T a, n n, a n a. That one? Oh, m m. Sorry. Sorry, sir. I thought you said m m. My bad. Tavana. Oh, here we go. Tavana Aurora. Okay. You're in Unit 31637 Ray Street, Tallowong? Yeah. Any reason why you wanna disconnect? I'm just curious if you don't mind. Okay. When are you moving out? Oh, you've already moved out. So because normally you gotta ring up and give a thirty day notice. Okay. What I'll do is I'll get what's the hang on. Let me just check something here. So today what's today today? Today is the twelfth of the third. What happened see, because this month, we've already paid for it. Because what what how this works is we pay for the service before we invoice you. So if you leave in between the months and that thirty days, that's gonna be paid off. Otherwise, we get charged for it, and you guys have got a service that's active there that you're not using that's already being paid, if you know what I mean. I wanna let me just have a look at it. Can you can I just put you on hold for a sec? Okay. Sorry. When did you start up with us? The first and the second twenty twenty six, something like that. Okay. Hang on a sec. Let me get back. Give me a couple of secs. Okay. Tamanna. Now I'm just having a look at your records. You signed up for a twelve month contract? Okay. Sorry? Yeah. Because you with that twelve months contract, you you were given I'm not sure if the first month's free because I don't see a payment for the first month and 15% discount for the next five months. So I'm gonna have to put you on hold again. I'm gonna have to talk to a chance because I think this one here might have a disconnection fee of a $120. Otherwise, it's gonna be cheaper that way than to pay now the rest of the ten months. It's gonna go up to about $700. Well, just give me another couple of minutes if you don't mind. Okay. Thank you. Toman, are you there? Okay. I just spoke to accounts. Alright. This is what you will need to pay out to disconnect the services, but it needs to be paid before we disconnect. We can't just disconnect it like that. So they're gonna do it this way. $1.20 for disconnection fee and $69.95 for the thirty day in advance. If that's not paid within a period of time, then it'll go back to the first option, which is to pay out the the twelve months, which is ten months. So you're looking at $699.50 plus a 120. So what's that about? $800? So you're better off taking this option. I mean, it's up to you. Alright. Now what what we'll do is we'll create an invoice. Do you know how to log in to your portal? Okay. Just give it about half an hour an hour, something like that. You'll receive the invoice for the payout invoice. Once that's paid out, they will just disconnect your services. Okay. Thank you. Bye.","confidence":0.99466443,"words":[{"word":"good","start":0.56,"end":0.88,"confidence":0.996766,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.38492822647094727},{"word":"afternoon","start":0.88,"end":1.28,"confidence":0.984758,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3763221502304077},{"word":"airtel","start":1.28,"end":1.76,"confidence":0.9780126,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.25145989656448364},{"word":"accounts","start":1.76,"end":2.26,"confidence":0.8378768,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.22764576971530912},{"word":"okay","start":7.7599998,"end":8.08,"confidence":0.9377985,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.000997454859316349},{"word":"who","start":8.08,"end":8.24,"confidence":0.99430275,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.007712230086326599},{"word":"am","start":8.24,"end":8.32,"confidence":0.9990374,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.00016867555677890778},{"word":"i","start":8.32,"end":8.4,"confidence":0.9998142,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.003275110386312008},{"word":"speaking","start":8.4,"end":8.8,"confidence":0.9996942,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.003958319313824177},{"word":"to","start":8.8,"end":9.3,"confidence":0.9995434,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":0.008564360439777374},{"word":"hang","start":13.36,"end":13.679999,"confidence":0.7534903,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.0017329296097159386},{"word":"on","start":13.679999,"end":13.84,"confidence":0.9989254,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.000413830392062664},{"word":"a","start":13.84,"end":13.92,"confidence":0.9831486,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.001551678404211998},{"word":"sec","start":13.92,"end":14.42,"confidence":0.9940128,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.0009925756603479383},{"word":"how","start":17.895,"end":18.135,"confidence":0.93499494,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.0004409337416291237},{"word":"do","start":18.135,"end":18.215,"confidence":0.99110633,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.003878270275890827},{"word":"you","start":18.215,"end":18.295,"confidence":0.9956535,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00624651275575161},{"word":"spell","start":18.295,"end":18.535,"confidence":0.99855906,"punctuated_word":"spell","sentiment":"neutral","sentiment_score":0.005409612320363522},{"word":"the","start":18.535,"end":18.615,"confidence":0.99929523,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009039642289280891},{"word":"first","start":18.615,"end":18.855,"confidence":0.99982077,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.0128246508538723},{"word":"name","start":18.855,"end":19.095001,"confidence":0.9993298,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.009867804124951364},{"word":"of","start":19.095001,"end":19.255001,"confidence":0.9955059,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.014220938086509705},{"word":"the","start":19.255001,"end":19.495,"confidence":0.998429,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009942359291017056},{"word":"account","start":19.495,"end":19.975,"confidence":0.9981261,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.01783113181591034},{"word":"holder's","start":19.975,"end":20.455,"confidence":0.9922526,"punctuated_word":"holder's","sentiment":"neutral","sentiment_score":0.014577719382941725},{"word":"name","start":20.455,"end":20.955,"confidence":0.9995229,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.008174454793334007},{"word":"yep","start":23.655,"end":24.155,"confidence":0.9931665,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.006564856506884098},{"word":"a","start":25.335,"end":25.835,"confidence":0.49746805,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.002873617224395275},{"word":"n","start":26.375,"end":26.875,"confidence":0.9933838,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.0038574121426790953},{"word":"a","start":26.935001,"end":27.435001,"confidence":0.80537945,"punctuated_word":"a.","sentiment":"neutral","sentiment_score":0.005559186916798353},{"word":"t","start":28.71,"end":29.21,"confidence":0.8858086,"punctuated_word":"T","sentiment":"neutral","sentiment_score":0.0028761853463947773},{"word":"a","start":30.55,"end":30.789999,"confidence":0.9390923,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":0.0035977426450699568},{"word":"n","start":30.789999,"end":31.149998,"confidence":0.9974093,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.004175516776740551},{"word":"n","start":31.149998,"end":31.509998,"confidence":0.9974093,"punctuated_word":"n,","sentiment":"neutral","sentiment_score":0.004081665072590113},{"word":"a","start":31.509998,"end":31.75,"confidence":0.9977664,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006209002807736397},{"word":"n","start":31.75,"end":31.99,"confidence":0.99797827,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.003225065302103758},{"word":"a","start":31.99,"end":32.23,"confidence":0.780748,"punctuated_word":"a.","sentiment":"neutral","sentiment_score":0.004110732115805149},{"word":"that","start":32.23,"end":32.469997,"confidence":0.9888025,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.0015609227120876312},{"word":"one","start":32.469997,"end":32.969997,"confidence":0.9885255,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.0015698750503361223},{"word":"oh","start":35.03,"end":35.35,"confidence":0.9449762,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0009082970209419728},{"word":"m","start":35.35,"end":35.629997,"confidence":0.98489225,"punctuated_word":"m","sentiment":"neutral","sentiment_score":-0.003881593234837055},{"word":"m","start":35.629997,"end":35.909996,"confidence":0.98489225,"punctuated_word":"m.","sentiment":"neutral","sentiment_score":-0.004014203324913979},{"word":"sorry","start":35.91,"end":36.23,"confidence":0.94162834,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.06395989656448364},{"word":"sorry","start":36.23,"end":36.469997,"confidence":0.77518964,"punctuated_word":"Sorry,","sentiment":"neutral","sentiment_score":-0.11692340672016144},{"word":"sir","start":36.469997,"end":36.629997,"confidence":0.9377085,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.09317058324813844},{"word":"i","start":36.629997,"end":36.79,"confidence":0.7727712,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12489958852529526},{"word":"thought","start":36.79,"end":36.949997,"confidence":0.984606,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.10839810967445374},{"word":"you","start":36.949997,"end":37.11,"confidence":0.99549085,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11471404880285264},{"word":"said","start":37.11,"end":37.269997,"confidence":0.99016505,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.08021004498004913},{"word":"m","start":37.269997,"end":37.68,"confidence":0.8994109,"punctuated_word":"m","sentiment":"neutral","sentiment_score":-0.06491342186927795},{"word":"m","start":37.68,"end":38.090004,"confidence":0.8994109,"punctuated_word":"m.","sentiment":"neutral","sentiment_score":-0.07674874365329742},{"word":"my","start":39.43,"end":39.59,"confidence":0.9295075,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.12214333564043044},{"word":"bad","start":39.59,"end":40.09,"confidence":0.9873729,"punctuated_word":"bad.","sentiment":"neutral","sentiment_score":-0.08455008268356323},{"word":"tavana","start":41.475002,"end":41.975002,"confidence":0.70766526,"punctuated_word":"Tavana.","sentiment":"neutral","sentiment_score":-0.021815577521920204},{"word":"oh","start":42.355,"end":42.515,"confidence":0.87172407,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.016606632620096207},{"word":"here","start":42.515,"end":42.675,"confidence":0.9407626,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.03054375946521759},{"word":"we","start":42.675,"end":42.915,"confidence":0.99808013,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03139179199934006},{"word":"go","start":42.915,"end":43.415,"confidence":0.9991002,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.04345259442925453},{"word":"tavana","start":43.555,"end":44.055,"confidence":0.99681854,"punctuated_word":"Tavana","sentiment":"neutral","sentiment_score":0.02398410439491272},{"word":"aurora","start":44.195,"end":44.695,"confidence":0.8082814,"punctuated_word":"Aurora.","sentiment":"neutral","sentiment_score":0.020985197275877},{"word":"okay","start":47.315002,"end":47.715,"confidence":0.78888476,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.021310552954673767},{"word":"you're","start":47.715,"end":48.215,"confidence":0.98568135,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.017658531665802002},{"word":"in","start":48.515,"end":49.015,"confidence":0.9976872,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.016913551837205887},{"word":"unit","start":51.715,"end":52.035,"confidence":0.7800813,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.02078888937830925},{"word":"31637","start":52.035,"end":53.635002,"confidence":0.9918047,"punctuated_word":"31637","sentiment":"neutral","sentiment_score":0.023008909076452255},{"word":"ray","start":53.635002,"end":53.955,"confidence":0.28831622,"punctuated_word":"Ray","sentiment":"neutral","sentiment_score":0.02993162721395493},{"word":"street","start":53.955,"end":54.455,"confidence":0.9630436,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":0.022122837603092194},{"word":"tallowong","start":54.755,"end":55.255,"confidence":0.6110416,"punctuated_word":"Tallowong?","sentiment":"neutral","sentiment_score":0.024496659636497498},{"word":"yeah","start":57.39,"end":57.79,"confidence":0.9801084,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.008995383977890015},{"word":"any","start":57.79,"end":58.03,"confidence":0.9964569,"punctuated_word":"Any","sentiment":"neutral","sentiment_score":-0.027538258582353592},{"word":"reason","start":58.03,"end":58.35,"confidence":0.9962496,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.04360178112983704},{"word":"why","start":58.35,"end":58.51,"confidence":0.99822444,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.022661734372377396},{"word":"you","start":58.51,"end":58.67,"confidence":0.9996362,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.011887602508068085},{"word":"wanna","start":58.67,"end":58.91,"confidence":0.81014377,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.005417399108409882},{"word":"disconnect","start":58.91,"end":59.41,"confidence":0.98748446,"punctuated_word":"disconnect?","sentiment":"neutral","sentiment_score":-0.042021494358778},{"word":"i'm","start":59.47,"end":59.55,"confidence":0.99937713,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.15114974975585938},{"word":"just","start":59.55,"end":59.79,"confidence":0.99970263,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1642809808254242},{"word":"curious","start":59.79,"end":60.19,"confidence":0.9995989,"punctuated_word":"curious","sentiment":"neutral","sentiment_score":-0.11633293330669404},{"word":"if","start":60.19,"end":60.35,"confidence":0.5970773,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.18214628100395203},{"word":"you","start":60.35,"end":60.43,"confidence":0.9997094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.19970327615737915},{"word":"don't","start":60.43,"end":60.67,"confidence":0.99952114,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.16744175553321838},{"word":"mind","start":60.67,"end":61.17,"confidence":0.98076856,"punctuated_word":"mind.","sentiment":"neutral","sentiment_score":-0.17281308770179749},{"word":"okay","start":63.87,"end":64.27,"confidence":0.7545799,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04700127616524696},{"word":"when","start":64.27,"end":64.43,"confidence":0.9903948,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.0535099059343338},{"word":"are","start":64.43,"end":64.59,"confidence":0.9905471,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.05691308155655861},{"word":"you","start":64.59,"end":64.75,"confidence":0.99953437,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04613287001848221},{"word":"moving","start":64.75,"end":65.15,"confidence":0.9982999,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.07219795137643814},{"word":"out","start":65.15,"end":65.65,"confidence":0.9915323,"punctuated_word":"out?","sentiment":"neutral","sentiment_score":-0.04318208992481232},{"word":"oh","start":69.08501,"end":69.245,"confidence":0.95048577,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.10950343310832976},{"word":"you've","start":69.245,"end":69.40501,"confidence":0.99223346,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.11266571283340454},{"word":"already","start":69.40501,"end":69.805,"confidence":0.99980026,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.12566788494586945},{"word":"moved","start":69.805,"end":69.965004,"confidence":0.99952483,"punctuated_word":"moved","sentiment":"neutral","sentiment_score":-0.1076185554265976},{"word":"out","start":69.965004,"end":70.285,"confidence":0.851588,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.09961410611867905},{"word":"so","start":70.285,"end":70.405,"confidence":0.7634916,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0977201908826828},{"word":"because","start":70.525,"end":70.685005,"confidence":0.99437666,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.10370738804340364},{"word":"normally","start":70.685005,"end":71.005005,"confidence":0.8177775,"punctuated_word":"normally","sentiment":"neutral","sentiment_score":-0.07568837702274323},{"word":"you","start":71.005005,"end":71.08501,"confidence":0.6041228,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10935743153095244},{"word":"gotta","start":71.08501,"end":71.325005,"confidence":0.51053315,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.12127206474542618},{"word":"ring","start":71.325005,"end":71.565,"confidence":0.9927367,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.10860659927129744},{"word":"up","start":71.565,"end":71.725006,"confidence":0.9222015,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.11733078211545944},{"word":"and","start":71.725006,"end":71.805,"confidence":0.9939897,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12614580988883972},{"word":"give","start":71.805,"end":71.965004,"confidence":0.9941802,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.11768677085638046},{"word":"a","start":71.965004,"end":72.125,"confidence":0.99184227,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09952275454998016},{"word":"thirty","start":72.125,"end":72.365005,"confidence":0.9989479,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.08345445990562439},{"word":"day","start":72.365005,"end":72.685005,"confidence":0.9990872,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.08185648918151855},{"word":"notice","start":72.685005,"end":73.185005,"confidence":0.9896684,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":-0.10094329714775084},{"word":"okay","start":75.565,"end":76.065,"confidence":0.9536874,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.003559932112693786},{"word":"what","start":76.445,"end":76.685005,"confidence":0.9396356,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.0032784193754196167},{"word":"i'll","start":76.685005,"end":76.925,"confidence":0.99979866,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.007281468715518713},{"word":"do","start":76.925,"end":77.425,"confidence":0.99977154,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.005357220768928528},{"word":"is","start":79.165,"end":79.485,"confidence":0.958267,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01664315164089203},{"word":"i'll","start":79.485,"end":79.645004,"confidence":0.9901885,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.018668362870812416},{"word":"get","start":79.645004,"end":79.725006,"confidence":0.99392325,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.00015459582209587097},{"word":"what's","start":79.805,"end":80.125,"confidence":0.9749398,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.0051761195063591},{"word":"the","start":80.125,"end":80.205,"confidence":0.2714418,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.023964982479810715},{"word":"hang","start":81.08501,"end":81.405,"confidence":0.8083801,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.02520333230495453},{"word":"on","start":81.405,"end":81.645004,"confidence":0.99816793,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.020375344902276993},{"word":"let","start":81.645004,"end":81.885,"confidence":0.99628556,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.016761168837547302},{"word":"me","start":81.885,"end":82.045006,"confidence":0.8968828,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.023509643971920013},{"word":"just","start":82.045006,"end":82.365005,"confidence":0.9240261,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.018556851893663406},{"word":"check","start":82.365005,"end":82.605,"confidence":0.9991696,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.026072677224874496},{"word":"something","start":82.605,"end":83.08501,"confidence":0.99984396,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.009523946791887283},{"word":"here","start":83.08501,"end":83.58501,"confidence":0.9987804,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.02687557227909565},{"word":"so","start":85.9,"end":86.22,"confidence":0.99101627,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.027156146243214607},{"word":"today","start":86.22,"end":86.54,"confidence":0.97768515,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.03972256183624267},{"word":"what's","start":86.78,"end":87.02,"confidence":0.9937524,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.03144291043281555},{"word":"today","start":87.02,"end":87.34,"confidence":0.54894537,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.03300224617123604},{"word":"today","start":87.34,"end":87.659996,"confidence":0.8247654,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.02447628043591976},{"word":"today","start":87.659996,"end":87.979996,"confidence":0.9977945,"punctuated_word":"Today","sentiment":"neutral","sentiment_score":-0.0065702758729457855},{"word":"is","start":87.979996,"end":88.3,"confidence":0.9399304,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.015713974833488464},{"word":"the","start":88.3,"end":88.54,"confidence":0.39512503,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.018150273710489273},{"word":"twelfth","start":88.54,"end":88.94,"confidence":0.9626901,"punctuated_word":"twelfth","sentiment":"neutral","sentiment_score":-0.009805317036807535},{"word":"of","start":88.94,"end":89.1,"confidence":0.88708067,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0013442598283290863},{"word":"the","start":89.1,"end":89.34,"confidence":0.99659365,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0109870582818985},{"word":"third","start":89.34,"end":89.84,"confidence":0.98272157,"punctuated_word":"third.","sentiment":"neutral","sentiment_score":-0.012789161875844002},{"word":"what","start":91.34,"end":91.58,"confidence":0.7940534,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.09041263163089752},{"word":"happened","start":91.58,"end":91.9,"confidence":0.6205301,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.10164175927639008},{"word":"see","start":91.979996,"end":92.14,"confidence":0.71771336,"punctuated_word":"see,","sentiment":"neutral","sentiment_score":-0.09359893947839736},{"word":"because","start":92.14,"end":92.46,"confidence":0.86557317,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.11601202934980392},{"word":"this","start":92.46,"end":92.62,"confidence":0.99826777,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1313457190990448},{"word":"month","start":92.62,"end":92.94,"confidence":0.88825524,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.14078280329704285},{"word":"we've","start":92.94,"end":93.18,"confidence":0.9996853,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.1413339227437973},{"word":"already","start":93.18,"end":93.5,"confidence":0.99977607,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.13409437239170074},{"word":"paid","start":93.5,"end":93.74,"confidence":0.9996846,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.10267697274684906},{"word":"for","start":93.74,"end":93.9,"confidence":0.9992095,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06832222640514374},{"word":"it","start":93.9,"end":94.06,"confidence":0.73421186,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.10248013585805892},{"word":"because","start":94.06,"end":94.22,"confidence":0.98701465,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.08359503746032715},{"word":"what","start":94.22,"end":94.46,"confidence":0.9977915,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.08094139397144318},{"word":"what","start":94.46,"end":94.62,"confidence":0.99298215,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.06788933277130127},{"word":"how","start":94.78,"end":94.94,"confidence":0.9968527,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.03900308534502983},{"word":"this","start":94.94,"end":95.18,"confidence":0.9991855,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.04159683361649513},{"word":"works","start":95.18,"end":95.66,"confidence":0.99911517,"punctuated_word":"works","sentiment":"neutral","sentiment_score":-0.022995509207248688},{"word":"is","start":95.66,"end":96.16,"confidence":0.9988819,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04723647981882095},{"word":"we","start":96.38,"end":96.54,"confidence":0.94993013,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.05031757056713104},{"word":"pay","start":96.54,"end":96.78,"confidence":0.9944476,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.06084354221820831},{"word":"for","start":96.78,"end":97.02,"confidence":0.99979883,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0402267724275589},{"word":"the","start":97.02,"end":97.18,"confidence":0.99924505,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06549733877182007},{"word":"service","start":97.18,"end":97.58,"confidence":0.9980659,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.034089501947164536},{"word":"before","start":97.58,"end":97.9,"confidence":0.9999348,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.0654965341091156},{"word":"we","start":97.9,"end":98.14,"confidence":0.9996593,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.07488517463207245},{"word":"invoice","start":98.14,"end":98.619995,"confidence":0.99926335,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.07725271582603455},{"word":"you","start":98.619995,"end":99.119995,"confidence":0.99078506,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.0762682855129242},{"word":"so","start":100.125,"end":100.365,"confidence":0.96404225,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06280757486820221},{"word":"if","start":100.365,"end":100.604996,"confidence":0.9963599,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06386768817901611},{"word":"you","start":100.604996,"end":100.765,"confidence":0.99960846,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07523779571056366},{"word":"leave","start":100.765,"end":101.005,"confidence":0.8573795,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.08984263986349106},{"word":"in","start":101.005,"end":101.244995,"confidence":0.98675984,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0972217619419098},{"word":"between","start":101.244995,"end":101.645,"confidence":0.9998578,"punctuated_word":"between","sentiment":"neutral","sentiment_score":-0.11442431807518004},{"word":"the","start":101.645,"end":101.80499,"confidence":0.99293375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1097395271062851},{"word":"months","start":101.80499,"end":102.284996,"confidence":0.63592273,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.07796397805213928},{"word":"and","start":102.284996,"end":102.524994,"confidence":0.95750296,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07503122836351395},{"word":"that","start":102.524994,"end":103.024994,"confidence":0.99466443,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08116595447063446},{"word":"thirty","start":103.085,"end":103.48499,"confidence":0.997827,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.05376364663243294},{"word":"days","start":103.48499,"end":103.725,"confidence":0.98482597,"punctuated_word":"days,","sentiment":"neutral","sentiment_score":-0.06641429662704468},{"word":"that's","start":103.725,"end":103.965,"confidence":0.99963975,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.09667717665433884},{"word":"gonna","start":103.965,"end":104.204994,"confidence":0.7761408,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.10773555189371108},{"word":"be","start":104.204994,"end":104.445,"confidence":0.9931331,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1091153919696808},{"word":"paid","start":104.445,"end":104.765,"confidence":0.99976116,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.12690351903438568},{"word":"off","start":104.765,"end":105.265,"confidence":0.98297316,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.11771098524332048},{"word":"otherwise","start":105.80499,"end":106.284996,"confidence":0.9953724,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":-0.2107078433036804},{"word":"we","start":106.284996,"end":106.445,"confidence":0.99972314,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.21311266720294952},{"word":"get","start":106.445,"end":106.685,"confidence":0.9926651,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.26300284266471863},{"word":"charged","start":106.685,"end":107.085,"confidence":0.9951218,"punctuated_word":"charged","sentiment":"neutral","sentiment_score":-0.1927412152290344},{"word":"for","start":107.085,"end":107.325,"confidence":0.999579,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2216377556324005},{"word":"it","start":107.325,"end":107.48499,"confidence":0.8044449,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.21159005165100095},{"word":"and","start":107.48499,"end":107.98499,"confidence":0.9997954,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.18368425965309143},{"word":"you","start":108.445,"end":108.685,"confidence":0.99773514,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.23704589903354645},{"word":"guys","start":108.685,"end":109.16499,"confidence":0.9977448,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.2122613489627838},{"word":"have","start":109.16499,"end":109.325,"confidence":0.9396959,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2420673370361328},{"word":"got","start":109.325,"end":109.564995,"confidence":0.9902013,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.2254423052072525},{"word":"a","start":109.564995,"end":109.645,"confidence":0.9986492,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.22721534967422485},{"word":"service","start":109.645,"end":110.125,"confidence":0.99972457,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.22983486950397491},{"word":"that's","start":110.125,"end":110.445,"confidence":0.9994775,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.194889634847641},{"word":"active","start":110.445,"end":110.84499,"confidence":0.9996338,"punctuated_word":"active","sentiment":"neutral","sentiment_score":-0.19750334322452545},{"word":"there","start":110.84499,"end":111.085,"confidence":0.9944699,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.2336822897195816},{"word":"that","start":111.085,"end":111.244995,"confidence":0.9791195,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1964158266782761},{"word":"you're","start":111.244995,"end":111.485,"confidence":0.9997742,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.20049087703227997},{"word":"not","start":111.485,"end":111.645,"confidence":0.99990535,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1720585972070694},{"word":"using","start":111.645,"end":112.145,"confidence":0.99991226,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.17416536808013916},{"word":"that's","start":112.524994,"end":112.84499,"confidence":0.86289114,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.2008442729711533},{"word":"already","start":112.84499,"end":113.16499,"confidence":0.9996662,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.1884586066007614},{"word":"being","start":113.16499,"end":113.325,"confidence":0.65404284,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.20401309430599213},{"word":"paid","start":113.325,"end":113.564995,"confidence":0.8080031,"punctuated_word":"paid,","sentiment":"neutral","sentiment_score":-0.22092509269714355},{"word":"if","start":113.564995,"end":113.725,"confidence":0.9994388,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.21487385034561157},{"word":"you","start":113.725,"end":113.80499,"confidence":0.99989974,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.217337504029274},{"word":"know","start":113.80499,"end":113.965,"confidence":0.9998603,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.1896833777427673},{"word":"what","start":113.965,"end":114.204994,"confidence":0.99976724,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.18768081068992615},{"word":"i","start":114.204994,"end":114.284996,"confidence":0.9995173,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16790840029716492},{"word":"mean","start":114.284996,"end":114.784996,"confidence":0.9531097,"punctuated_word":"mean.","sentiment":"neutral","sentiment_score":-0.1396428942680359},{"word":"i","start":118.42,"end":118.5,"confidence":0.7927555,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.011655740439891815},{"word":"wanna","start":118.5,"end":118.82,"confidence":0.5584869,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.008663613349199295},{"word":"let","start":119.06,"end":119.21999,"confidence":0.44272673,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.05086822062730789},{"word":"me","start":119.21999,"end":119.38,"confidence":0.9914927,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04361547902226448},{"word":"just","start":119.38,"end":119.619995,"confidence":0.9993412,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04139577969908714},{"word":"have","start":119.619995,"end":119.74,"confidence":0.995118,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06701501458883286},{"word":"a","start":119.74,"end":119.86,"confidence":0.9984334,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0770934522151947},{"word":"look","start":119.86,"end":120.1,"confidence":0.99990904,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.037441618740558624},{"word":"at","start":120.1,"end":120.259995,"confidence":0.99855393,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.03537726402282715},{"word":"it","start":120.259995,"end":120.759995,"confidence":0.9982972,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.02129407785832882},{"word":"can","start":120.979996,"end":121.14,"confidence":0.9733401,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.020990662276744843},{"word":"you","start":121.14,"end":121.22,"confidence":0.9834304,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014144279062747955},{"word":"can","start":121.299995,"end":121.46,"confidence":0.99514717,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0187726691365242},{"word":"i","start":121.46,"end":121.53999,"confidence":0.9960135,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.026232317090034485},{"word":"just","start":121.53999,"end":121.7,"confidence":0.998735,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02268373593688011},{"word":"put","start":121.7,"end":121.86,"confidence":0.999388,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.0008955448865890503},{"word":"you","start":121.86,"end":122.02,"confidence":0.9982988,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.003727242350578308},{"word":"on","start":122.02,"end":122.1,"confidence":0.9992078,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.019812624901533127},{"word":"hold","start":122.1,"end":122.259995,"confidence":0.9996449,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.00497782975435257},{"word":"for","start":122.259995,"end":122.42,"confidence":0.9994961,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02438593283295631},{"word":"a","start":122.42,"end":122.579994,"confidence":0.99711084,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.006155587732791901},{"word":"sec","start":122.579994,"end":123.079994,"confidence":0.9990196,"punctuated_word":"sec?","sentiment":"neutral","sentiment_score":-0.0009321849793195724},{"word":"okay","start":124.18,"end":124.68,"confidence":0.99912477,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0121664647012949},{"word":"sorry","start":164.13,"end":164.45,"confidence":0.73635924,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.01976207084953785},{"word":"when","start":164.45,"end":164.69,"confidence":0.99868983,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.03330134600400925},{"word":"did","start":164.69,"end":164.85,"confidence":0.9998215,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.032278064638376236},{"word":"you","start":164.85,"end":165.01,"confidence":0.9995515,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03066723793745041},{"word":"start","start":165.01,"end":165.25,"confidence":0.87406105,"punctuated_word":"start","sentiment":"neutral","sentiment_score":-0.02330540120601654},{"word":"up","start":165.25,"end":165.41,"confidence":0.5000563,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.023074351251125336},{"word":"with","start":165.41,"end":165.56999,"confidence":0.99976116,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.027164578437805176},{"word":"us","start":165.56999,"end":166.06999,"confidence":0.99768627,"punctuated_word":"us?","sentiment":"neutral","sentiment_score":-0.019620629027485847},{"word":"the","start":171.25,"end":171.41,"confidence":0.77410436,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.029260067269206047},{"word":"first","start":171.41,"end":171.73,"confidence":0.99534565,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.014919649809598924},{"word":"and","start":171.73,"end":171.89,"confidence":0.3389383,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.028453079983592033},{"word":"the","start":171.89,"end":171.97,"confidence":0.9864124,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03432182967662811},{"word":"second","start":171.97,"end":172.47,"confidence":0.9998745,"punctuated_word":"second","sentiment":"neutral","sentiment_score":-0.026812251657247543},{"word":"twenty","start":172.53,"end":172.77,"confidence":0.75234175,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.02826743945479393},{"word":"twenty","start":172.77,"end":173.09,"confidence":0.99923015,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.03035159781575203},{"word":"six","start":173.09,"end":173.25,"confidence":0.84813,"punctuated_word":"six,","sentiment":"neutral","sentiment_score":-0.058469507843256},{"word":"something","start":173.25,"end":173.65,"confidence":0.9967855,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.09699685871601103},{"word":"like","start":173.65,"end":173.81,"confidence":0.99358,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.08230607956647873},{"word":"that","start":173.81,"end":174.31,"confidence":0.8843161,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.05647839978337288},{"word":"okay","start":176.05,"end":176.37,"confidence":0.9928349,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.028998345136642456},{"word":"hang","start":176.37,"end":176.61,"confidence":0.9850508,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.01800556853413582},{"word":"on","start":176.61,"end":176.77,"confidence":0.9992632,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0209970586001873},{"word":"a","start":176.77,"end":176.85,"confidence":0.99577856,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.025583354756236076},{"word":"sec","start":176.85,"end":177.09,"confidence":0.9972869,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.03946225345134735},{"word":"let","start":177.09,"end":177.25,"confidence":0.9953922,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.03663844615221024},{"word":"me","start":177.25,"end":177.33,"confidence":0.99939966,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.038385991007089615},{"word":"get","start":177.33,"end":177.56999,"confidence":0.8147192,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.021568603813648224},{"word":"back","start":177.56999,"end":177.73,"confidence":0.8938355,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.013781541958451273},{"word":"give","start":177.73,"end":177.89,"confidence":0.9885499,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.000187823548913002},{"word":"me","start":177.89,"end":178.13,"confidence":0.99811757,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.008233285509049892},{"word":"a","start":178.13,"end":178.20999,"confidence":0.8765134,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0035937121137976646},{"word":"couple","start":178.20999,"end":178.53,"confidence":0.9987423,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.0028846533969044685},{"word":"of","start":178.53,"end":178.61,"confidence":0.99202514,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.00037623755633831024},{"word":"secs","start":178.61,"end":179.11,"confidence":0.9691429,"punctuated_word":"secs.","sentiment":"neutral","sentiment_score":0.003231862559914589},{"word":"okay","start":265.05002,"end":265.53,"confidence":0.92458224,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.016137083992362022},{"word":"tamanna","start":265.53,"end":266.03,"confidence":0.54793626,"punctuated_word":"Tamanna.","sentiment":"neutral","sentiment_score":0.014002124778926373},{"word":"now","start":267.21,"end":267.37,"confidence":0.5831415,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.00432685948908329},{"word":"i'm","start":267.37,"end":267.53,"confidence":0.94630474,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.003797625890001654},{"word":"just","start":267.53,"end":267.77002,"confidence":0.9998211,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0015713749453425407},{"word":"having","start":267.77002,"end":267.93,"confidence":0.9890288,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.006505191326141357},{"word":"a","start":267.93,"end":268.09,"confidence":0.9645453,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.007573434617370367},{"word":"look","start":268.09,"end":268.41,"confidence":0.9998834,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.0099295973777771},{"word":"at","start":268.41,"end":268.57,"confidence":0.99964607,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.01812693662941456},{"word":"your","start":268.57,"end":268.89,"confidence":0.99981314,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.010290522128343582},{"word":"records","start":268.89,"end":269.37,"confidence":0.9882872,"punctuated_word":"records.","sentiment":"neutral","sentiment_score":0.007253740448504686},{"word":"you","start":269.37,"end":269.87,"confidence":0.9904218,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.0031447838991880417},{"word":"signed","start":270.09,"end":270.41,"confidence":0.9973901,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":0.004157423973083496},{"word":"up","start":270.41,"end":270.57,"confidence":0.88420105,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.0071171484887599945},{"word":"for","start":270.57,"end":270.81,"confidence":0.9998053,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.005186938680708408},{"word":"a","start":270.81,"end":270.97,"confidence":0.9881031,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.005193497519940138},{"word":"twelve","start":270.97,"end":271.21,"confidence":0.99879813,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.0019090073183178904},{"word":"month","start":271.21,"end":271.45,"confidence":0.97247124,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.003457077778875828},{"word":"contract","start":271.45,"end":271.95,"confidence":0.9633401,"punctuated_word":"contract?","sentiment":"neutral","sentiment_score":-0.0004999632947146893},{"word":"okay","start":274.97,"end":275.47,"confidence":0.98069596,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.00514243682846427},{"word":"sorry","start":276.33002,"end":276.83002,"confidence":0.9934052,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.038732096552848816},{"word":"yeah","start":280.565,"end":280.885,"confidence":0.98610353,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.038208842277526855},{"word":"because","start":280.885,"end":281.20502,"confidence":0.9706524,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.0785948634147644},{"word":"you","start":281.20502,"end":281.36502,"confidence":0.99728787,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07525140047073364},{"word":"with","start":281.52502,"end":281.68503,"confidence":0.9283111,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.07801172137260437},{"word":"that","start":281.68503,"end":281.92502,"confidence":0.99141836,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0470367856323719},{"word":"twelve","start":281.92502,"end":282.165,"confidence":0.99584866,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.05613376945257187},{"word":"months","start":282.165,"end":282.48502,"confidence":0.89533484,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.04024659842252731},{"word":"contract","start":282.48502,"end":282.885,"confidence":0.9554992,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":-0.05691009759902954},{"word":"you","start":282.885,"end":283.125,"confidence":0.99528545,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07887151092290878},{"word":"you","start":283.125,"end":283.52502,"confidence":0.5418658,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06575983762741089},{"word":"were","start":283.52502,"end":283.845,"confidence":0.98545945,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.05831699073314667},{"word":"given","start":283.845,"end":284.345,"confidence":0.98589456,"punctuated_word":"given","sentiment":"neutral","sentiment_score":-0.054265346378088},{"word":"i'm","start":285.125,"end":285.285,"confidence":0.9997257,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09166678786277772},{"word":"not","start":285.285,"end":285.445,"confidence":0.9997249,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1283227503299713},{"word":"sure","start":285.445,"end":285.605,"confidence":0.9995127,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.1147291287779808},{"word":"if","start":285.605,"end":285.765,"confidence":0.94928783,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.098979651927948},{"word":"the","start":285.765,"end":285.92502,"confidence":0.99280894,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0943472534418106},{"word":"first","start":285.92502,"end":286.165,"confidence":0.9996507,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.1004023402929306},{"word":"month's","start":286.165,"end":286.48502,"confidence":0.8208442,"punctuated_word":"month's","sentiment":"neutral","sentiment_score":-0.09055759757757188},{"word":"free","start":286.48502,"end":286.64502,"confidence":0.9967049,"punctuated_word":"free","sentiment":"neutral","sentiment_score":-0.09006290137767792},{"word":"because","start":286.64502,"end":286.885,"confidence":0.7008257,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.12413473427295683},{"word":"i","start":286.885,"end":286.96503,"confidence":0.9992601,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12473150342702866},{"word":"don't","start":286.96503,"end":287.20502,"confidence":0.99840647,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.11557339131832124},{"word":"see","start":287.20502,"end":287.285,"confidence":0.99936277,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.10784190893173218},{"word":"a","start":287.285,"end":287.36502,"confidence":0.9895325,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11435215175151824},{"word":"payment","start":287.36502,"end":287.765,"confidence":0.99992955,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.12445397675037384},{"word":"for","start":287.765,"end":287.92502,"confidence":0.99955446,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1309376358985901},{"word":"the","start":287.92502,"end":288.08502,"confidence":0.99954164,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1150038093328476},{"word":"first","start":288.08502,"end":288.24503,"confidence":0.99973184,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.10318805277347563},{"word":"month","start":288.24503,"end":288.48502,"confidence":0.99962723,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.06333719938993454},{"word":"and","start":288.48502,"end":288.64502,"confidence":0.96253467,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0850813090801239},{"word":"15%","start":288.64502,"end":289.36502,"confidence":0.764313,"punctuated_word":"15%","sentiment":"neutral","sentiment_score":-0.03990752622485161},{"word":"discount","start":289.36502,"end":289.765,"confidence":0.9994497,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":-0.048914242535829544},{"word":"for","start":289.765,"end":289.92502,"confidence":0.9966589,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1000250279903412},{"word":"the","start":289.92502,"end":290.08502,"confidence":0.8826673,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06831838935613632},{"word":"next","start":290.08502,"end":290.325,"confidence":0.99951816,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.08144371956586838},{"word":"five","start":290.325,"end":290.565,"confidence":0.9998016,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.07353352755308151},{"word":"months","start":290.565,"end":291.065,"confidence":0.9918947,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.07113372534513474},{"word":"so","start":293.72,"end":293.88,"confidence":0.99826235,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0913456454873085},{"word":"i'm","start":293.88,"end":294.12,"confidence":0.9413736,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1068103238940239},{"word":"gonna","start":294.12,"end":294.52,"confidence":0.98058975,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.13228332996368408},{"word":"have","start":294.52,"end":294.76,"confidence":0.9966978,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13570070266723633},{"word":"to","start":294.76,"end":295.26,"confidence":0.9988508,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14228826761245728},{"word":"put","start":296.2,"end":296.44,"confidence":0.9689729,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.14762361347675323},{"word":"you","start":296.44,"end":296.52,"confidence":0.9941976,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1509929746389389},{"word":"on","start":296.52,"end":296.76,"confidence":0.99964976,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1647820025682449},{"word":"hold","start":296.76,"end":297.0,"confidence":0.99962115,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.12108772248029707},{"word":"again","start":297.0,"end":297.32,"confidence":0.99572253,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.12858937680721283},{"word":"i'm","start":297.32,"end":297.56,"confidence":0.9992362,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09670177102088928},{"word":"gonna","start":297.56,"end":297.88,"confidence":0.99649894,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.08332321792840958},{"word":"have","start":297.88,"end":298.12,"confidence":0.9963685,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07828017324209213},{"word":"to","start":298.12,"end":298.2,"confidence":0.9938259,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06764951348304749},{"word":"talk","start":298.2,"end":298.44,"confidence":0.99923456,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.06906700134277344},{"word":"to","start":298.44,"end":298.68,"confidence":0.99755585,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07006274163722992},{"word":"a","start":298.68,"end":298.76,"confidence":0.61050624,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.060795858502388},{"word":"chance","start":298.76,"end":299.16,"confidence":0.5955007,"punctuated_word":"chance","sentiment":"neutral","sentiment_score":-0.05056881159543991},{"word":"because","start":299.16,"end":299.64,"confidence":0.34667304,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.06036633253097534},{"word":"i","start":299.64,"end":299.72,"confidence":0.9839543,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05297095328569412},{"word":"think","start":299.72,"end":300.04,"confidence":0.99926776,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.031992509961128235},{"word":"this","start":300.04,"end":300.2,"confidence":0.9994609,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03171177953481674},{"word":"one","start":300.2,"end":300.44,"confidence":0.9994548,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.031204955652356148},{"word":"here","start":300.44,"end":300.94,"confidence":0.9974886,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.03507070615887642},{"word":"might","start":301.4,"end":301.72,"confidence":0.99551964,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.04635308310389519},{"word":"have","start":301.72,"end":302.12,"confidence":0.9998877,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.054204944521188736},{"word":"a","start":302.12,"end":302.36,"confidence":0.9997625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08730997145175934},{"word":"disconnection","start":302.36,"end":302.86,"confidence":0.99904346,"punctuated_word":"disconnection","sentiment":"neutral","sentiment_score":-0.1001720279455185},{"word":"fee","start":303.0,"end":303.24,"confidence":0.99956316,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.1317277550697327},{"word":"of","start":303.24,"end":303.32,"confidence":0.9997073,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09493321180343628},{"word":"a","start":303.32,"end":303.48,"confidence":0.9865302,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09394888579845428},{"word":"$120","start":303.48,"end":304.6,"confidence":0.98503494,"punctuated_word":"$120.","sentiment":"neutral","sentiment_score":-0.0897015631198883},{"word":"otherwise","start":304.6,"end":305.1,"confidence":0.9944938,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":-0.03261328488588333},{"word":"it's","start":306.215,"end":306.535,"confidence":0.99832857,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.009861457161605358},{"word":"gonna","start":306.535,"end":306.775,"confidence":0.95225537,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.027995914220809937},{"word":"be","start":306.775,"end":306.935,"confidence":0.9956513,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.00942261517047882},{"word":"cheaper","start":306.935,"end":307.255,"confidence":0.99886405,"punctuated_word":"cheaper","sentiment":"neutral","sentiment_score":-0.04109632223844528},{"word":"that","start":307.255,"end":307.495,"confidence":0.99042785,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.027828119695186615},{"word":"way","start":307.495,"end":307.655,"confidence":0.83267885,"punctuated_word":"way","sentiment":"neutral","sentiment_score":-0.03252040594816208},{"word":"than","start":307.655,"end":307.815,"confidence":0.93102986,"punctuated_word":"than","sentiment":"neutral","sentiment_score":-0.04873320460319519},{"word":"to","start":307.815,"end":307.975,"confidence":0.9707216,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10609625279903412},{"word":"pay","start":307.975,"end":308.215,"confidence":0.43705782,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.1144966036081314},{"word":"now","start":308.215,"end":308.455,"confidence":0.33660746,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.0906224325299263},{"word":"the","start":308.455,"end":308.615,"confidence":0.94143695,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07524513453245163},{"word":"rest","start":308.615,"end":308.775,"confidence":0.9998605,"punctuated_word":"rest","sentiment":"neutral","sentiment_score":-0.09651271998882294},{"word":"of","start":308.775,"end":309.275,"confidence":0.9995592,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06305822730064392},{"word":"the","start":309.495,"end":309.575,"confidence":0.9996737,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06963230669498444},{"word":"ten","start":309.575,"end":309.895,"confidence":0.9969438,"punctuated_word":"ten","sentiment":"neutral","sentiment_score":-0.04339182376861572},{"word":"months","start":309.895,"end":310.375,"confidence":0.99160933,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.05759695917367935},{"word":"it's","start":310.375,"end":310.535,"confidence":0.9983069,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.02001526579260826},{"word":"gonna","start":310.535,"end":311.01498,"confidence":0.9273618,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.010549476370215416},{"word":"go","start":311.01498,"end":311.255,"confidence":0.68156314,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.0007844157516956329},{"word":"up","start":311.255,"end":311.335,"confidence":0.9362226,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.0017589610069990158},{"word":"to","start":311.335,"end":311.495,"confidence":0.9930697,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.001275084912776947},{"word":"about","start":311.495,"end":311.655,"confidence":0.9163976,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.002521764487028122},{"word":"$700","start":311.655,"end":312.715,"confidence":0.99911654,"punctuated_word":"$700.","sentiment":"neutral","sentiment_score":-0.008062532171607018},{"word":"well","start":313.495,"end":313.815,"confidence":0.8037675,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.0039282310754060745},{"word":"just","start":313.815,"end":313.975,"confidence":0.9336078,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.00014399737119674685},{"word":"give","start":313.975,"end":314.135,"confidence":0.99742717,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.0054423511028289795},{"word":"me","start":314.135,"end":314.375,"confidence":0.99955076,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.0003892220556735992},{"word":"another","start":314.375,"end":314.695,"confidence":0.9949226,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.013021476566791534},{"word":"couple","start":314.695,"end":314.935,"confidence":0.9977858,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.010537032037973404},{"word":"of","start":314.935,"end":315.095,"confidence":0.9968918,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.01168316975235939},{"word":"minutes","start":315.095,"end":315.415,"confidence":0.99840194,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.002045832574367523},{"word":"if","start":315.415,"end":315.575,"confidence":0.72937655,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.003489045426249504},{"word":"you","start":315.575,"end":315.655,"confidence":0.99971396,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.012910787016153336},{"word":"don't","start":315.655,"end":315.895,"confidence":0.99979174,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.015147007070481775},{"word":"mind","start":315.895,"end":316.395,"confidence":0.98724747,"punctuated_word":"mind.","sentiment":"neutral","sentiment_score":-0.004250546917319298},{"word":"okay","start":317.575,"end":317.895,"confidence":0.8901364,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.23347526788711548},{"word":"thank","start":317.895,"end":318.055,"confidence":0.99914086,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4083694815635681},{"word":"you","start":318.055,"end":318.555,"confidence":0.9993954,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3045009970664978},{"word":"toman","start":417.94,"end":418.34,"confidence":0.5511505,"punctuated_word":"Toman,","sentiment":"neutral","sentiment_score":0.0562654584646225},{"word":"are","start":418.34,"end":418.5,"confidence":0.9935149,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.03517908975481987},{"word":"you","start":418.5,"end":418.58002,"confidence":0.99917454,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.036139704287052155},{"word":"there","start":418.58002,"end":419.08002,"confidence":0.9743742,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":0.02823408506810665},{"word":"okay","start":420.26,"end":420.58002,"confidence":0.91441715,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.012387101538479328},{"word":"i","start":420.58002,"end":420.66,"confidence":0.96424747,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0014321338385343552},{"word":"just","start":420.66,"end":420.9,"confidence":0.84264445,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.002302378416061402},{"word":"spoke","start":420.9,"end":421.14,"confidence":0.94416124,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.0015904158353805542},{"word":"to","start":421.14,"end":421.38,"confidence":0.9925811,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007623327895998955},{"word":"accounts","start":421.38,"end":421.86002,"confidence":0.8054559,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":-0.0016117151826620102},{"word":"alright","start":421.86002,"end":422.26,"confidence":0.8433067,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.005680437199771404},{"word":"this","start":422.26,"end":422.42,"confidence":0.9965893,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.008871536701917648},{"word":"is","start":422.42,"end":422.58002,"confidence":0.9991748,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0031278803944587708},{"word":"what","start":422.58002,"end":423.08002,"confidence":0.9997471,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.004397429525852203},{"word":"you","start":423.14,"end":423.30002,"confidence":0.9981781,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.004925526678562164},{"word":"will","start":423.30002,"end":423.54,"confidence":0.9221122,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.005746021866798401},{"word":"need","start":423.54,"end":423.78,"confidence":0.9998976,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.005056731402873993},{"word":"to","start":423.78,"end":423.94,"confidence":0.999464,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.012412581592798231},{"word":"pay","start":423.94,"end":424.18,"confidence":0.96764106,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.01694934070110321},{"word":"out","start":424.18,"end":424.68,"confidence":0.9949975,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.012369969859719276},{"word":"to","start":425.46,"end":425.62,"confidence":0.8456019,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03349117189645767},{"word":"disconnect","start":425.62,"end":426.12,"confidence":0.99990654,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.052763789892196655},{"word":"the","start":426.18,"end":426.34,"confidence":0.99877435,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03997597098350525},{"word":"services","start":426.34,"end":426.74,"confidence":0.7520752,"punctuated_word":"services,","sentiment":"neutral","sentiment_score":-0.04249652102589607},{"word":"but","start":426.74,"end":426.98,"confidence":0.9897962,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.03107844665646553},{"word":"it","start":426.98,"end":427.06,"confidence":0.74716437,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.033299244940280914},{"word":"needs","start":427.06,"end":427.30002,"confidence":0.99751794,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.05656156688928604},{"word":"to","start":427.30002,"end":427.46,"confidence":0.99958557,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05076160281896591},{"word":"be","start":427.46,"end":427.62,"confidence":0.9995863,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.037682756781578064},{"word":"paid","start":427.62,"end":427.965,"confidence":0.99974126,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.04923727363348007},{"word":"before","start":428.285,"end":428.525,"confidence":0.9998653,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.04809735715389252},{"word":"we","start":428.525,"end":428.76498,"confidence":0.99946827,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.054141201078891754},{"word":"disconnect","start":428.76498,"end":429.26498,"confidence":0.99512327,"punctuated_word":"disconnect.","sentiment":"neutral","sentiment_score":-0.0721217542886734},{"word":"we","start":429.32498,"end":429.485,"confidence":0.99844533,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.06680604815483093},{"word":"can't","start":429.485,"end":429.725,"confidence":0.9714123,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.05767284333705902},{"word":"just","start":429.725,"end":429.965,"confidence":0.99952376,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.08287899196147919},{"word":"disconnect","start":429.965,"end":430.445,"confidence":0.99904126,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.10083435475826263},{"word":"it","start":430.445,"end":430.945,"confidence":0.9788087,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06447624415159225},{"word":"like","start":431.085,"end":431.245,"confidence":0.98900735,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.10706926882266998},{"word":"that","start":431.245,"end":431.745,"confidence":0.9935,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.08566763997077942},{"word":"so","start":432.365,"end":432.76498,"confidence":0.99474466,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.031704504042863846},{"word":"they're","start":432.76498,"end":433.005,"confidence":0.97722435,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.022844558581709865},{"word":"gonna","start":433.005,"end":433.245,"confidence":0.9900473,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.013824120163917542},{"word":"do","start":433.245,"end":433.405,"confidence":0.9975618,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.021067660301923752},{"word":"it","start":433.405,"end":433.565,"confidence":0.99842274,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.008024077862501144},{"word":"this","start":433.565,"end":433.725,"confidence":0.99983907,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0041987597942352295},{"word":"way","start":433.725,"end":434.04498,"confidence":0.7550473,"punctuated_word":"way.","sentiment":"neutral","sentiment_score":-0.027176842093467712},{"word":"$1.20","start":434.04498,"end":434.605,"confidence":0.99911237,"punctuated_word":"$1.20","sentiment":"neutral","sentiment_score":-0.021021267399191856},{"word":"for","start":434.605,"end":434.845,"confidence":0.99539316,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03576634079217911},{"word":"disconnection","start":434.845,"end":435.345,"confidence":0.9891033,"punctuated_word":"disconnection","sentiment":"neutral","sentiment_score":-0.056386880576610565},{"word":"fee","start":435.485,"end":435.725,"confidence":0.98283756,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.05293882638216019},{"word":"and","start":435.725,"end":436.04498,"confidence":0.961628,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.045685652643442154},{"word":"$69.95","start":436.04498,"end":437.32498,"confidence":0.9956917,"punctuated_word":"$69.95","sentiment":"neutral","sentiment_score":-0.022246286273002625},{"word":"for","start":437.32498,"end":437.485,"confidence":0.9973443,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.035253480076789856},{"word":"the","start":437.485,"end":437.645,"confidence":0.99799025,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.034268803894519806},{"word":"thirty","start":437.645,"end":437.885,"confidence":0.9922725,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.016028936952352524},{"word":"day","start":437.885,"end":438.04498,"confidence":0.99290895,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.014371003955602646},{"word":"in","start":438.04498,"end":438.285,"confidence":0.997601,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.025668658316135406},{"word":"advance","start":438.285,"end":438.785,"confidence":0.99515915,"punctuated_word":"advance.","sentiment":"neutral","sentiment_score":-0.03748138248920441},{"word":"if","start":439.405,"end":439.645,"confidence":0.9906121,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.056093502789735794},{"word":"that's","start":439.645,"end":439.965,"confidence":0.9998781,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.05588240176439285},{"word":"not","start":439.965,"end":440.285,"confidence":0.9997961,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08023111522197723},{"word":"paid","start":440.285,"end":440.73,"confidence":0.9997334,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.09823428094387054},{"word":"within","start":440.89,"end":441.05002,"confidence":0.99989486,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.1007205843925476},{"word":"a","start":441.05002,"end":441.21002,"confidence":0.99354047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10161125659942628},{"word":"period","start":441.21002,"end":441.69,"confidence":0.9999,"punctuated_word":"period","sentiment":"neutral","sentiment_score":-0.08026428520679474},{"word":"of","start":441.69,"end":441.85,"confidence":0.9990375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09299889206886292},{"word":"time","start":441.85,"end":442.25,"confidence":0.98453057,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.07609643042087555},{"word":"then","start":442.25,"end":442.57,"confidence":0.99977475,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.03531743213534355},{"word":"it'll","start":442.57,"end":442.89,"confidence":0.9579394,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":-0.04411864280700683},{"word":"go","start":442.89,"end":443.05002,"confidence":0.9800357,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.03325289115309715},{"word":"back","start":443.05002,"end":443.37003,"confidence":0.99846554,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.040348611772060394},{"word":"to","start":443.37003,"end":443.53,"confidence":0.9995815,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04558958858251572},{"word":"the","start":443.53,"end":443.77002,"confidence":0.99948823,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03405172377824783},{"word":"first","start":443.77002,"end":444.01,"confidence":0.99955696,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.032221533358097076},{"word":"option","start":444.01,"end":444.51,"confidence":0.911728,"punctuated_word":"option,","sentiment":"neutral","sentiment_score":-0.03210802376270294},{"word":"which","start":444.97,"end":445.21002,"confidence":0.99989927,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.025369569659233093},{"word":"is","start":445.21002,"end":445.45,"confidence":0.99921083,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02678837440907955},{"word":"to","start":445.45,"end":445.61002,"confidence":0.99904066,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03298305720090866},{"word":"pay","start":445.61002,"end":445.85,"confidence":0.9909734,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.04661808162927627},{"word":"out","start":445.85,"end":446.21002,"confidence":0.94278526,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.031107362359762192},{"word":"the","start":446.21002,"end":446.57,"confidence":0.99860555,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04215900599956513},{"word":"the","start":446.57,"end":447.07,"confidence":0.8029789,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04294672608375549},{"word":"twelve","start":447.37,"end":447.87,"confidence":0.5468487,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.03311041370034218},{"word":"months","start":448.17,"end":448.49002,"confidence":0.89686644,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":-0.03610607236623764},{"word":"which","start":448.49002,"end":448.73,"confidence":0.9980241,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.038672782480716705},{"word":"is","start":448.73,"end":448.89,"confidence":0.9980866,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03667222708463669},{"word":"ten","start":448.89,"end":449.05002,"confidence":0.9992084,"punctuated_word":"ten","sentiment":"neutral","sentiment_score":-0.027843138203024864},{"word":"months","start":449.05002,"end":449.37,"confidence":0.96879977,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.03502609580755234},{"word":"so","start":449.37,"end":449.53,"confidence":0.851843,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02773396484553814},{"word":"you're","start":449.53,"end":449.69,"confidence":0.9465895,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.025101054459810257},{"word":"looking","start":449.69,"end":450.01,"confidence":0.9070672,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.02644483745098114},{"word":"at","start":450.01,"end":450.51,"confidence":0.9705263,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.03130809962749481},{"word":"$699.50","start":450.65002,"end":453.77002,"confidence":0.99441373,"punctuated_word":"$699.50","sentiment":"neutral","sentiment_score":-0.021549765020608905},{"word":"plus","start":453.77002,"end":454.01,"confidence":0.9276057,"punctuated_word":"plus","sentiment":"neutral","sentiment_score":-0.03666607290506363},{"word":"a","start":454.01,"end":454.17,"confidence":0.6753959,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.038375914096832275},{"word":"120","start":454.17,"end":454.89,"confidence":0.9631796,"punctuated_word":"120.","sentiment":"neutral","sentiment_score":-0.03669346868991852},{"word":"so","start":454.89,"end":455.13,"confidence":0.50804734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.031015317887067795},{"word":"what's","start":455.13,"end":455.37,"confidence":0.94608617,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.02781243622303009},{"word":"that","start":455.37,"end":455.53,"confidence":0.6398622,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.023971129208803177},{"word":"about","start":455.53,"end":455.865,"confidence":0.9630939,"punctuated_word":"about?","sentiment":"neutral","sentiment_score":-0.03400227800011635},{"word":"$800","start":456.025,"end":456.82498,"confidence":0.85968024,"punctuated_word":"$800?","sentiment":"neutral","sentiment_score":-0.040331337600946426},{"word":"so","start":456.82498,"end":456.905,"confidence":0.92905957,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08847446739673615},{"word":"you're","start":456.905,"end":457.065,"confidence":0.9524399,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.13576561212539673},{"word":"better","start":457.065,"end":457.305,"confidence":0.99686784,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.1806832849979401},{"word":"off","start":457.305,"end":457.38498,"confidence":0.9784757,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.13795100152492523},{"word":"taking","start":457.38498,"end":457.705,"confidence":0.99141896,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":-0.1488085836172104},{"word":"this","start":457.705,"end":457.94498,"confidence":0.99747497,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.12380918115377426},{"word":"option","start":457.94498,"end":458.26498,"confidence":0.82543814,"punctuated_word":"option.","sentiment":"neutral","sentiment_score":-0.10172940790653227},{"word":"i","start":458.26498,"end":458.345,"confidence":0.9987243,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08717004954814911},{"word":"mean","start":458.345,"end":458.505,"confidence":0.99591947,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.05068875104188919},{"word":"it's","start":458.505,"end":458.66498,"confidence":0.9955534,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.03107437863945961},{"word":"up","start":458.66498,"end":458.82498,"confidence":0.99958307,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.03387540578842163},{"word":"to","start":458.82498,"end":458.985,"confidence":0.999009,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03602862358093262},{"word":"you","start":458.985,"end":459.485,"confidence":0.9995925,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.06558327376842499},{"word":"alright","start":461.785,"end":462.285,"confidence":0.9965131,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.017131973057985306},{"word":"now","start":462.66498,"end":462.905,"confidence":0.985507,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.036945048719644547},{"word":"what","start":462.905,"end":463.145,"confidence":0.98586106,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03750816360116005},{"word":"what","start":463.145,"end":463.305,"confidence":0.9917074,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0374889113008976},{"word":"we'll","start":463.305,"end":463.54498,"confidence":0.9982616,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.05034979432821274},{"word":"do","start":463.54498,"end":463.705,"confidence":0.9994717,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.045501645654439926},{"word":"is","start":463.705,"end":463.865,"confidence":0.9994443,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.029293451458215714},{"word":"we'll","start":463.865,"end":464.345,"confidence":0.9961519,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.06196296215057373},{"word":"create","start":464.345,"end":464.585,"confidence":0.75126207,"punctuated_word":"create","sentiment":"neutral","sentiment_score":0.04772463068366051},{"word":"an","start":464.585,"end":464.82498,"confidence":0.9997991,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.03446917608380318},{"word":"invoice","start":464.82498,"end":465.22498,"confidence":0.9899925,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":0.017264096066355705},{"word":"do","start":465.22498,"end":465.38498,"confidence":0.99586546,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.019443728029727936},{"word":"you","start":465.38498,"end":465.465,"confidence":0.99947983,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02085021138191223},{"word":"know","start":465.465,"end":465.54498,"confidence":0.9689969,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.018809078261256214},{"word":"how","start":465.54498,"end":465.705,"confidence":0.9983279,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.018428675830364227},{"word":"to","start":465.705,"end":465.865,"confidence":0.9976405,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.021222658455371857},{"word":"log","start":465.865,"end":466.10498,"confidence":0.9700631,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.017606409266591072},{"word":"in","start":466.10498,"end":466.26498,"confidence":0.9507205,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.020586352795362473},{"word":"to","start":466.26498,"end":466.425,"confidence":0.9982133,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.030629944056272507},{"word":"your","start":466.425,"end":466.745,"confidence":0.999655,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.016894236207008362},{"word":"portal","start":466.745,"end":467.245,"confidence":0.99953836,"punctuated_word":"portal?","sentiment":"neutral","sentiment_score":0.02303842641413212},{"word":"okay","start":468.58002,"end":468.82,"confidence":0.9915363,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.060483358800411224},{"word":"just","start":468.82,"end":469.06003,"confidence":0.9987821,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.04866838827729225},{"word":"give","start":469.06003,"end":469.30002,"confidence":0.9976053,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.05468194559216499},{"word":"it","start":469.30002,"end":469.54,"confidence":0.9957873,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.059573475271463394},{"word":"about","start":469.54,"end":469.86002,"confidence":0.99339455,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.04232087731361389},{"word":"half","start":469.86002,"end":470.02002,"confidence":0.99768376,"punctuated_word":"half","sentiment":"neutral","sentiment_score":0.07993954420089722},{"word":"an","start":470.02002,"end":470.18002,"confidence":0.9987569,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.04203049838542938},{"word":"hour","start":470.18002,"end":470.34003,"confidence":0.9994019,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":0.047380395233631134},{"word":"an","start":470.34003,"end":470.5,"confidence":0.45694235,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.038484252989292145},{"word":"hour","start":470.5,"end":470.74002,"confidence":0.84418344,"punctuated_word":"hour,","sentiment":"neutral","sentiment_score":0.05252109467983246},{"word":"something","start":470.74002,"end":470.98,"confidence":0.7203048,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.04020240530371666},{"word":"like","start":470.98,"end":471.14,"confidence":0.9979352,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.02816643938422203},{"word":"that","start":471.14,"end":471.64,"confidence":0.9907777,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.06753900647163391},{"word":"you'll","start":472.02002,"end":472.42,"confidence":0.9975451,"punctuated_word":"You'll","sentiment":"neutral","sentiment_score":0.09688418358564375},{"word":"receive","start":472.42,"end":472.92,"confidence":0.9997174,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.11382123082876204},{"word":"the","start":475.30002,"end":475.46002,"confidence":0.89829814,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10264816135168076},{"word":"invoice","start":475.46002,"end":475.86002,"confidence":0.9930252,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.07715682685375214},{"word":"for","start":475.86002,"end":476.02002,"confidence":0.31688464,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.053021203726530075},{"word":"the","start":476.02002,"end":476.18002,"confidence":0.99455357,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0445287823677063},{"word":"payout","start":476.18002,"end":476.58002,"confidence":0.94666725,"punctuated_word":"payout","sentiment":"neutral","sentiment_score":0.03874222934246063},{"word":"invoice","start":476.58002,"end":477.08002,"confidence":0.995837,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":0.03199465572834015},{"word":"once","start":477.38,"end":477.7,"confidence":0.9994821,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":0.04165761172771454},{"word":"that's","start":477.7,"end":478.02002,"confidence":0.99990225,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.05681366473436355},{"word":"paid","start":478.02002,"end":478.34003,"confidence":0.999326,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.0410819873213768},{"word":"out","start":478.34003,"end":478.84003,"confidence":0.9949292,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":0.03962905332446098},{"word":"they","start":479.30002,"end":479.54,"confidence":0.8792234,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.009504452347755432},{"word":"will","start":479.54,"end":479.7,"confidence":0.98747313,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.013504743576049805},{"word":"just","start":479.7,"end":480.18002,"confidence":0.9985304,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.007367484271526337},{"word":"disconnect","start":480.18002,"end":480.66,"confidence":0.9869284,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.032725751399993896},{"word":"your","start":480.66,"end":480.82,"confidence":0.57991004,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.035436954349279404},{"word":"services","start":480.82,"end":481.32,"confidence":0.99980843,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":-0.01234041340649128},{"word":"okay","start":483.29086,"end":483.61087,"confidence":0.998895,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2575125992298126},{"word":"thank","start":483.61087,"end":483.93085,"confidence":0.9937966,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4966391324996948},{"word":"you","start":483.93085,"end":484.43085,"confidence":0.9995964,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4523743689060211},{"word":"bye","start":485.77087,"end":486.27087,"confidence":0.9796199,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.06850801408290863}],"paragraphs":{"transcript":"\nGood afternoon. Airtel accounts. Okay. Who am I speaking to? Hang on a sec.\n\nHow do you spell the first name of the account holder's name? Yep. A n a. T a, n n, a n a. That one?\n\nOh, m m. Sorry. Sorry, sir. I thought you said m m. My bad.\n\nTavana. Oh, here we go. Tavana Aurora. Okay. You're in Unit 31637 Ray Street, Tallowong?\n\nYeah. Any reason why you wanna disconnect? I'm just curious if you don't mind. Okay. When are you moving out?\n\nOh, you've already moved out. So because normally you gotta ring up and give a thirty day notice. Okay. What I'll do is I'll get what's the hang on. Let me just check something here.\n\nSo today what's today today? Today is the twelfth of the third. What happened see, because this month, we've already paid for it. Because what what how this works is we pay for the service before we invoice you. So if you leave in between the months and that thirty days, that's gonna be paid off.\n\nOtherwise, we get charged for it, and you guys have got a service that's active there that you're not using that's already being paid, if you know what I mean. I wanna let me just have a look at it. Can you can I just put you on hold for a sec? Okay. Sorry.\n\nWhen did you start up with us? The first and the second twenty twenty six, something like that. Okay. Hang on a sec. Let me get back.\n\nGive me a couple of secs. Okay. Tamanna. Now I'm just having a look at your records. You signed up for a twelve month contract?\n\nOkay. Sorry? Yeah. Because you with that twelve months contract, you you were given I'm not sure if the first month's free because I don't see a payment for the first month and 15% discount for the next five months. So I'm gonna have to put you on hold again.\n\nI'm gonna have to talk to a chance because I think this one here might have a disconnection fee of a $120. Otherwise, it's gonna be cheaper that way than to pay now the rest of the ten months. It's gonna go up to about $700. Well, just give me another couple of minutes if you don't mind. Okay.\n\nThank you. Toman, are you there? Okay. I just spoke to accounts. Alright.\n\nThis is what you will need to pay out to disconnect the services, but it needs to be paid before we disconnect. We can't just disconnect it like that. So they're gonna do it this way. $1.20 for disconnection fee and $69.95 for the thirty day in advance. If that's not paid within a period of time, then it'll go back to the first option, which is to pay out the the twelve months, which is ten months.\n\nSo you're looking at $699.50 plus a 120. So what's that about? $800? So you're better off taking this option. I mean, it's up to you.\n\nAlright. Now what what we'll do is we'll create an invoice. Do you know how to log in to your portal? Okay. Just give it about half an hour an hour, something like that.\n\nYou'll receive the invoice for the payout invoice. Once that's paid out, they will just disconnect your services. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.56,"end":1.28,"sentiment":"positive","sentiment_score":0.3806251883506775},{"text":"Airtel accounts.","start":1.28,"end":2.26,"sentiment":"neutral","sentiment_score":0.2395528331398964},{"text":"Okay.","start":7.7599998,"end":8.08,"sentiment":"neutral","sentiment_score":0.000997454859316349},{"text":"Who am I speaking to?","start":8.08,"end":9.3,"sentiment":"neutral","sentiment_score":0.0016508471220731736},{"text":"Hang on a sec.","start":13.36,"end":14.42,"sentiment":"neutral","sentiment_score":0.00009937351569533343}],"sentiment":"neutral","sentiment_score":0.08928608767954367,"num_words":14,"start":0.56,"end":14.42},{"sentences":[{"text":"How do you spell the first name of the account holder's name?","start":17.895,"end":20.955,"sentiment":"neutral","sentiment_score":0.009297680187349519},{"text":"Yep.","start":23.655,"end":24.155,"sentiment":"neutral","sentiment_score":0.006564856506884098},{"text":"A n a.","start":25.335,"end":27.435001,"sentiment":"neutral","sentiment_score":0.004096738761290908},{"text":"T a, n n, a n a.","start":28.71,"end":32.23,"sentiment":"neutral","sentiment_score":0.004039415723777243},{"text":"That one?","start":32.23,"end":32.969997,"sentiment":"neutral","sentiment_score":0.0015653988812118769}],"sentiment":"neutral","sentiment_score":0.00647335771471262,"num_words":25,"start":17.895,"end":32.969997},{"sentences":[{"text":"Oh, m m.","start":35.03,"end":35.909996,"sentiment":"neutral","sentiment_score":-0.0029346978602310023},{"text":"Sorry.","start":35.91,"end":36.23,"sentiment":"neutral","sentiment_score":-0.06395989656448364},{"text":"Sorry, sir.","start":36.23,"end":36.629997,"sentiment":"neutral","sentiment_score":-0.10504699498414993},{"text":"I thought you said m m.","start":36.629997,"end":38.090004,"sentiment":"neutral","sentiment_score":-0.09498065958420436},{"text":"My bad.","start":39.43,"end":40.09,"sentiment":"neutral","sentiment_score":-0.10334670916199684}],"sentiment":"neutral","sentiment_score":-0.07567395399590689,"num_words":14,"start":35.03,"end":40.09},{"sentences":[{"text":"Tavana.","start":41.475002,"end":41.975002,"sentiment":"neutral","sentiment_score":-0.021815577521920204},{"text":"Oh, here we go.","start":42.355,"end":43.415,"sentiment":"neutral","sentiment_score":0.030498694628477097},{"text":"Tavana Aurora.","start":43.555,"end":44.695,"sentiment":"neutral","sentiment_score":0.02248465083539486},{"text":"Okay.","start":47.315002,"end":47.715,"sentiment":"neutral","sentiment_score":0.021310552954673767},{"text":"You're in Unit 31637 Ray Street, Tallowong?","start":47.715,"end":55.255,"sentiment":"neutral","sentiment_score":0.02213157234447343}],"sentiment":"neutral","sentiment_score":0.02142533746858438,"num_words":15,"start":41.475002,"end":55.255},{"sentences":[{"text":"Yeah.","start":57.39,"end":57.79,"sentiment":"neutral","sentiment_score":0.008995383977890015},{"text":"Any reason why you wanna disconnect?","start":57.79,"end":59.41,"sentiment":"neutral","sentiment_score":-0.019753044471144676},{"text":"I'm just curious if you don't mind.","start":59.47,"end":61.17,"sentiment":"neutral","sentiment_score":-0.16483829489776067},{"text":"Okay.","start":63.87,"end":64.27,"sentiment":"neutral","sentiment_score":-0.04700127616524696},{"text":"When are you moving out?","start":64.27,"end":65.65,"sentiment":"neutral","sentiment_score":-0.05438717976212502}],"sentiment":"neutral","sentiment_score":-0.07911640610545874,"num_words":20,"start":57.39,"end":65.65},{"sentences":[{"text":"Oh, you've already moved out.","start":69.08501,"end":70.285,"sentiment":"neutral","sentiment_score":-0.11101393848657608},{"text":"So because normally you gotta ring up and give a thirty day notice.","start":70.285,"end":73.185005,"sentiment":"neutral","sentiment_score":-0.10333018578015842},{"text":"Okay.","start":75.565,"end":76.065,"sentiment":"neutral","sentiment_score":0.003559932112693786},{"text":"What I'll do is I'll get what's the hang on.","start":76.445,"end":81.645004,"sentiment":"neutral","sentiment_score":-0.0029893398750573397},{"text":"Let me just check something here.","start":81.645004,"end":83.58501,"sentiment":"neutral","sentiment_score":0.02021664349983136}],"sentiment":"neutral","sentiment_score":-0.05152559180610946,"num_words":35,"start":69.08501,"end":83.58501},{"sentences":[{"text":"So today what's today today?","start":85.9,"end":87.659996,"sentiment":"neutral","sentiment_score":0.031160029023885726},{"text":"Today is the twelfth of the third.","start":87.659996,"end":89.84,"sentiment":"neutral","sentiment_score":-0.01038168596902064},{"text":"What happened see, because this month, we've already paid for it.","start":91.34,"end":94.06,"sentiment":"neutral","sentiment_score":-0.11115468293428421},{"text":"Because what what how this works is we pay for the service before we invoice you.","start":94.06,"end":99.119995,"sentiment":"neutral","sentiment_score":-0.05800844426266849},{"text":"So if you leave in between the months and that thirty days, that's gonna be paid off.","start":100.125,"end":105.265,"sentiment":"neutral","sentiment_score":-0.08974253145210884}],"sentiment":"neutral","sentiment_score":-0.06416663056838193,"num_words":56,"start":85.9,"end":105.265},{"sentences":[{"text":"Otherwise, we get charged for it, and you guys have got a service that's active there that you're not using that's already being paid, if you know what I mean.","start":105.80499,"end":114.784996,"sentiment":"neutral","sentiment_score":-0.2056972528497378},{"text":"I wanna let me just have a look at it.","start":118.42,"end":120.759995,"sentiment":"neutral","sentiment_score":0.03711087796837091},{"text":"Can you can I just put you on hold for a sec?","start":120.979996,"end":123.079994,"sentiment":"neutral","sentiment_score":0.0044736221122245},{"text":"Okay.","start":124.18,"end":124.68,"sentiment":"neutral","sentiment_score":0.0121664647012949},{"text":"Sorry.","start":164.13,"end":164.45,"sentiment":"neutral","sentiment_score":-0.01976207084953785}],"sentiment":"neutral","sentiment_score":-0.1065503879001847,"num_words":54,"start":105.80499,"end":164.45},{"sentences":[{"text":"When did you start up with us?","start":164.45,"end":166.06999,"sentiment":"neutral","sentiment_score":-0.027058801214609827},{"text":"The first and the second twenty twenty six, something like that.","start":171.25,"end":174.31,"sentiment":"neutral","sentiment_score":-0.04423970559781248},{"text":"Okay.","start":176.05,"end":176.37,"sentiment":"neutral","sentiment_score":0.028998345136642456},{"text":"Hang on a sec.","start":176.37,"end":177.09,"sentiment":"neutral","sentiment_score":0.026012058835476637},{"text":"Let me get back.","start":177.09,"end":177.73,"sentiment":"neutral","sentiment_score":0.027593645732849836}],"sentiment":"neutral","sentiment_score":-0.016023229876602138,"num_words":27,"start":164.45,"end":177.73},{"sentences":[{"text":"Give me a couple of secs.","start":177.73,"end":179.11,"sentiment":"neutral","sentiment_score":0.002959183262040218},{"text":"Okay.","start":265.05002,"end":265.53,"sentiment":"neutral","sentiment_score":0.016137083992362022},{"text":"Tamanna.","start":265.53,"end":266.03,"sentiment":"neutral","sentiment_score":0.014002124778926373},{"text":"Now I'm just having a look at your records.","start":267.21,"end":269.37,"sentiment":"neutral","sentiment_score":0.007708364761331015},{"text":"You signed up for a twelve month contract?","start":269.37,"end":271.95,"sentiment":"neutral","sentiment_score":0.003230987465940416}],"sentiment":"neutral","sentiment_score":0.005724699636921286,"num_words":25,"start":177.73,"end":271.95},{"sentences":[{"text":"Okay.","start":274.97,"end":275.47,"sentiment":"neutral","sentiment_score":-0.00514243682846427},{"text":"Sorry?","start":276.33002,"end":276.83002,"sentiment":"neutral","sentiment_score":-0.038732096552848816},{"text":"Yeah.","start":280.565,"end":280.885,"sentiment":"neutral","sentiment_score":-0.038208842277526855},{"text":"Because you with that twelve months contract, you you were given I'm not sure if the first month's free because I don't see a payment for the first month and 15% discount for the next five months.","start":280.885,"end":291.065,"sentiment":"neutral","sentiment_score":-0.08622646392197222},{"text":"So I'm gonna have to put you on hold again.","start":293.72,"end":297.32,"sentiment":"neutral","sentiment_score":-0.1321503959596157}],"sentiment":"neutral","sentiment_score":-0.09187933000735939,"num_words":50,"start":274.97,"end":297.32},{"sentences":[{"text":"I'm gonna have to talk to a chance because I think this one here might have a disconnection fee of a $120.","start":297.32,"end":304.6,"sentiment":"neutral","sentiment_score":-0.06900535312227228},{"text":"Otherwise, it's gonna be cheaper that way than to pay now the rest of the ten months.","start":304.6,"end":310.375,"sentiment":"neutral","sentiment_score":-0.05568963437176803},{"text":"It's gonna go up to about $700.","start":310.375,"end":312.715,"sentiment":"neutral","sentiment_score":-0.005332939592855317},{"text":"Well, just give me another couple of minutes if you don't mind.","start":313.495,"end":316.395,"sentiment":"neutral","sentiment_score":-0.005896048077071707},{"text":"Okay.","start":317.575,"end":317.895,"sentiment":"neutral","sentiment_score":0.23347526788711548}],"sentiment":"neutral","sentiment_score":-0.039651685410131844,"num_words":59,"start":297.32,"end":317.895},{"sentences":[{"text":"Thank you.","start":317.895,"end":318.555,"sentiment":"positive","sentiment_score":0.35643523931503296},{"text":"Toman, are you there?","start":417.94,"end":419.08002,"sentiment":"neutral","sentiment_score":0.03895458439365029},{"text":"Okay.","start":420.26,"end":420.58002,"sentiment":"neutral","sentiment_score":0.012387101538479328},{"text":"I just spoke to accounts.","start":420.58002,"end":421.86002,"sentiment":"neutral","sentiment_score":0.001694454625248909},{"text":"Alright.","start":421.86002,"end":422.26,"sentiment":"neutral","sentiment_score":0.005680437199771404}],"sentiment":"neutral","sentiment_score":0.0688637406207048,"num_words":13,"start":317.895,"end":422.26},{"sentences":[{"text":"This is what you will need to pay out to disconnect the services, but it needs to be paid before we disconnect.","start":422.26,"end":429.26498,"sentiment":"neutral","sentiment_score":-0.03070753076198426},{"text":"We can't just disconnect it like that.","start":429.32498,"end":431.745,"sentiment":"neutral","sentiment_score":-0.08077219873666763},{"text":"So they're gonna do it this way.","start":432.365,"end":434.04498,"sentiment":"neutral","sentiment_score":-0.0184057889772313},{"text":"$1.20 for disconnection fee and $69.95 for the thirty day in advance.","start":434.04498,"end":438.785,"sentiment":"neutral","sentiment_score":-0.03309312664593259},{"text":"If that's not paid within a period of time, then it'll go back to the first option, which is to pay out the the twelve months, which is ten months.","start":439.405,"end":449.37,"sentiment":"neutral","sentiment_score":-0.0498181367913882}],"sentiment":"neutral","sentiment_score":-0.041813759157099784,"num_words":78,"start":422.26,"end":449.37},{"sentences":[{"text":"So you're looking at $699.50 plus a 120.","start":449.37,"end":454.89,"sentiment":"neutral","sentiment_score":-0.03048414713703096},{"text":"So what's that about?","start":454.89,"end":455.865,"sentiment":"neutral","sentiment_score":-0.029200290329754353},{"text":"$800?","start":456.025,"end":456.82498,"sentiment":"neutral","sentiment_score":-0.040331337600946426},{"text":"So you're better off taking this option.","start":456.82498,"end":458.26498,"sentiment":"neutral","sentiment_score":-0.13103164838893072},{"text":"I mean, it's up to you.","start":458.26498,"end":459.485,"sentiment":"neutral","sentiment_score":-0.05073674706121286}],"sentiment":"neutral","sentiment_score":-0.062409526811769374,"num_words":26,"start":449.37,"end":459.485},{"sentences":[{"text":"Alright.","start":461.785,"end":462.285,"sentiment":"neutral","sentiment_score":0.017131973057985306},{"text":"Now what what we'll do is we'll create an invoice.","start":462.66498,"end":465.22498,"sentiment":"neutral","sentiment_score":0.039850788004696366},{"text":"Do you know how to log in to your portal?","start":465.22498,"end":467.245,"sentiment":"neutral","sentiment_score":0.0207509720697999},{"text":"Okay.","start":468.58002,"end":468.82,"sentiment":"neutral","sentiment_score":0.060483358800411224},{"text":"Just give it about half an hour an hour, something like that.","start":468.82,"end":471.64,"sentiment":"neutral","sentiment_score":0.05012569359193245}],"sentiment":"neutral","sentiment_score":0.037798272226663196,"num_words":34,"start":461.785,"end":471.64},{"sentences":[{"text":"You'll receive the invoice for the payout invoice.","start":472.02002,"end":477.08002,"sentiment":"neutral","sentiment_score":0.06984965922310948},{"text":"Once that's paid out, they will just disconnect your services.","start":477.38,"end":481.32,"sentiment":"neutral","sentiment_score":0.01143209096044302},{"text":"Okay.","start":483.29086,"end":483.61087,"sentiment":"neutral","sentiment_score":0.2575125992298126},{"text":"Thank you.","start":483.61087,"end":484.43085,"sentiment":"positive","sentiment_score":0.47450675070285797},{"text":"Bye.","start":485.77087,"end":486.27087,"sentiment":"neutral","sentiment_score":-0.06850801408290863}],"sentiment":"neutral","sentiment_score":0.08232437590645118,"num_words":22,"start":472.02002,"end":486.27087}]}}]},{"alternatives":[{"transcript":"Hi. I wanted to talk to someone about disconnecting my services. To Tamanna Aurora. T a, m m, a n a. M m for mango, a. Mhmm. Yep. Correct. I won't be living there anymore. I've already moved out. Yeah. Okay. Yes. Mhmm. Yep. Yeah. Sure. A few months ago. I mean yeah. Something like that. Mhmm. Okay. Shit. Shit. Mhmm. Yep. Yeah. Yeah. Yeah. All good. Yes. Mhmm. Yes. No. I agree. Yes. Okay. All good. Thank you. Bye.","confidence":0.98587126,"words":[{"word":"hi","start":3.12,"end":3.62,"confidence":0.9970104,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.060970187187194824},{"word":"i","start":3.84,"end":4.0,"confidence":0.5786992,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00930950790643692},{"word":"wanted","start":4.0,"end":4.3199997,"confidence":0.99969375,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.018470637500286102},{"word":"to","start":4.3199997,"end":4.4,"confidence":0.9993273,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.024733714759349823},{"word":"talk","start":4.4,"end":4.56,"confidence":0.9997242,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.029312096536159515},{"word":"to","start":4.56,"end":4.72,"confidence":0.9993585,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02458104118704796},{"word":"someone","start":4.72,"end":5.04,"confidence":0.9999198,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":0.034375470131635666},{"word":"about","start":5.04,"end":5.44,"confidence":0.99991,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.03793412074446678},{"word":"disconnecting","start":5.44,"end":5.94,"confidence":0.9996385,"punctuated_word":"disconnecting","sentiment":"neutral","sentiment_score":0.03209751099348068},{"word":"my","start":6.0,"end":6.24,"confidence":0.999858,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.032601453363895416},{"word":"services","start":6.24,"end":6.74,"confidence":0.9281268,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.017090195789933205},{"word":"to","start":8.514999,"end":9.014999,"confidence":0.25282496,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.0024196552112698555},{"word":"tamanna","start":11.04,"end":11.54,"confidence":0.5522522,"punctuated_word":"Tamanna","sentiment":"neutral","sentiment_score":0.0059415786527097225},{"word":"aurora","start":11.599999,"end":12.099999,"confidence":0.75800085,"punctuated_word":"Aurora.","sentiment":"neutral","sentiment_score":0.003982425667345524},{"word":"t","start":21.314999,"end":21.555,"confidence":0.66674924,"punctuated_word":"T","sentiment":"neutral","sentiment_score":0.003491824958473444},{"word":"a","start":21.555,"end":21.794998,"confidence":0.9396043,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":0.002901660744100809},{"word":"m","start":21.794998,"end":22.845,"confidence":0.9070665,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.004667201079428196},{"word":"m","start":22.845,"end":23.895,"confidence":0.9070665,"punctuated_word":"m,","sentiment":"neutral","sentiment_score":0.005660110618919134},{"word":"a","start":23.954998,"end":24.195,"confidence":0.992324,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.003985403571277857},{"word":"n","start":24.195,"end":24.515,"confidence":0.9946373,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.0037279054522514343},{"word":"a","start":24.515,"end":25.015,"confidence":0.99098474,"punctuated_word":"a.","sentiment":"neutral","sentiment_score":0.00431473646312952},{"word":"m","start":33.27,"end":33.67,"confidence":0.9366672,"punctuated_word":"M","sentiment":"neutral","sentiment_score":0.0019434783607721329},{"word":"m","start":33.67,"end":34.07,"confidence":0.9366672,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.0020443000830709934},{"word":"for","start":34.07,"end":34.309998,"confidence":0.98587126,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0003604944795370102},{"word":"mango","start":34.309998,"end":34.809998,"confidence":0.901176,"punctuated_word":"mango,","sentiment":"neutral","sentiment_score":0.003170969197526574},{"word":"a","start":35.11,"end":35.61,"confidence":0.76726854,"punctuated_word":"a.","sentiment":"neutral","sentiment_score":0.00023421645164489743},{"word":"mhmm","start":45.265,"end":45.765,"confidence":0.97765166,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.011838754639029505},{"word":"yep","start":51.63,"end":52.13,"confidence":0.8836186,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.021163908764719963},{"word":"correct","start":56.43,"end":56.93,"confidence":0.9997655,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.03494180738925934},{"word":"i","start":61.550003,"end":61.71,"confidence":0.5531904,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3328685462474823},{"word":"won't","start":61.71,"end":61.95,"confidence":0.9615709,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.30969953536987305},{"word":"be","start":61.95,"end":62.11,"confidence":0.9993812,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.273620069026947},{"word":"living","start":62.11,"end":62.35,"confidence":0.83000785,"punctuated_word":"living","sentiment":"negative","sentiment_score":-0.33542728424072266},{"word":"there","start":62.35,"end":62.670002,"confidence":0.9986731,"punctuated_word":"there","sentiment":"negative","sentiment_score":-0.3733120858669281},{"word":"anymore","start":62.670002,"end":63.170002,"confidence":0.9991566,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.25495705008506775},{"word":"i've","start":66.865,"end":67.105,"confidence":0.97913945,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.13324472308158877},{"word":"already","start":67.105,"end":67.505,"confidence":0.9998417,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.11150957643985748},{"word":"moved","start":67.505,"end":67.745,"confidence":0.9996661,"punctuated_word":"moved","sentiment":"neutral","sentiment_score":-0.11059154570102692},{"word":"out","start":67.745,"end":68.245,"confidence":0.99867654,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.09202814847230913},{"word":"yeah","start":73.825,"end":74.325,"confidence":0.8014409,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.025031594559550285},{"word":"okay","start":74.465,"end":74.965,"confidence":0.9954735,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.00365842878818512},{"word":"yes","start":99.475,"end":99.975,"confidence":0.7271156,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.02218048647046089},{"word":"mhmm","start":112.59,"end":113.09,"confidence":0.87966156,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.1287449151277542},{"word":"yep","start":114.99,"end":115.49,"confidence":0.98660517,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.006858620792627335},{"word":"yeah","start":123.075,"end":123.395,"confidence":0.98906136,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.030446918681263924},{"word":"sure","start":123.395,"end":123.895,"confidence":0.9956332,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.04768051207065582},{"word":"a","start":167.90001,"end":167.98001,"confidence":0.70650226,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.03159436956048012},{"word":"few","start":167.98001,"end":168.22,"confidence":0.9976349,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.04156919568777085},{"word":"months","start":168.22,"end":168.54001,"confidence":0.9909898,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.035004787147045135},{"word":"ago","start":168.54001,"end":168.94,"confidence":0.66174674,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":-0.034778181463479996},{"word":"i","start":168.94,"end":168.98001,"confidence":0.44425294,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04329947382211685},{"word":"mean","start":168.98001,"end":169.02,"confidence":0.59946656,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.048770077526569366},{"word":"yeah","start":174.46,"end":174.78,"confidence":0.80859697,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.03119000606238842},{"word":"something","start":174.78,"end":175.1,"confidence":0.98379725,"punctuated_word":"Something","sentiment":"neutral","sentiment_score":-0.06733709573745728},{"word":"like","start":175.1,"end":175.34001,"confidence":0.9994686,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.053228672593832016},{"word":"that","start":175.34001,"end":175.84001,"confidence":0.998752,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.01472235843539238},{"word":"mhmm","start":266.73502,"end":267.23502,"confidence":0.9906459,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.011212380602955818},{"word":"okay","start":272.655,"end":273.155,"confidence":0.99439263,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0010706894099712372},{"word":"shit","start":275.05502,"end":275.55502,"confidence":0.9745117,"punctuated_word":"Shit.","sentiment":"neutral","sentiment_score":-0.0172133669257164},{"word":"shit","start":290.47,"end":290.97,"confidence":0.9998448,"punctuated_word":"Shit.","sentiment":"neutral","sentiment_score":-0.06658220291137695},{"word":"mhmm","start":291.35,"end":291.85,"confidence":0.99540156,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.04699292033910751},{"word":"yep","start":300.175,"end":300.675,"confidence":0.81141937,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.027166243642568588},{"word":"yeah","start":310.62,"end":310.78,"confidence":0.84902453,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0030396459624171257},{"word":"yeah","start":310.78,"end":311.28,"confidence":0.80000335,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.001696488820016384},{"word":"yeah","start":316.46,"end":316.78,"confidence":0.7527078,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12313704192638396},{"word":"all","start":316.78,"end":316.94,"confidence":0.8817072,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.3080272376537323},{"word":"good","start":316.94,"end":317.44,"confidence":0.99848914,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.27924612164497375},{"word":"yes","start":419.33002,"end":419.83002,"confidence":0.8873342,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.022369874641299248},{"word":"mhmm","start":425.01,"end":425.51,"confidence":0.98633134,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.014601093716919422},{"word":"yes","start":459.84,"end":460.24,"confidence":0.76649094,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.02062348648905754},{"word":"no","start":460.24,"end":460.56,"confidence":0.96131,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12847484648227692},{"word":"i","start":460.56,"end":460.72,"confidence":0.98955834,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0962337926030159},{"word":"agree","start":460.72,"end":461.22,"confidence":0.99149984,"punctuated_word":"agree.","sentiment":"neutral","sentiment_score":-0.07471057027578354},{"word":"yes","start":467.805,"end":468.305,"confidence":0.9287133,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04654959589242935},{"word":"okay","start":481.43,"end":481.93,"confidence":0.82465434,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1581651270389557},{"word":"all","start":482.47,"end":482.63,"confidence":0.4586089,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.32433849573135376},{"word":"good","start":482.63,"end":483.13,"confidence":0.99828494,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.29724377393722534},{"word":"thank","start":484.55,"end":484.87,"confidence":0.7273525,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.46061474084854126},{"word":"you","start":484.87,"end":485.19,"confidence":0.99897754,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.41960155963897705},{"word":"bye","start":485.19,"end":485.69,"confidence":0.9885328,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1340068280696869}],"paragraphs":{"transcript":"\nHi. I wanted to talk to someone about disconnecting my services. To Tamanna Aurora. T a, m m, a n a. M m for mango, a.\n\nMhmm. Yep. Correct. I won't be living there anymore. I've already moved out.\n\nYeah. Okay. Yes. Mhmm. Yep.\n\nYeah. Sure. A few months ago. I mean yeah. Something like that.\n\nMhmm. Okay. Shit. Shit. Mhmm.\n\nYep. Yeah. Yeah. Yeah. All good.\n\nYes. Mhmm. Yes. No. I agree.\n\nYes. Okay. All good. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.060970187187194824},{"text":"I wanted to talk to someone about disconnecting my services.","start":3.84,"end":6.74,"sentiment":"neutral","sentiment_score":0.026050574891269208},{"text":"To Tamanna Aurora.","start":8.514999,"end":12.099999,"sentiment":"neutral","sentiment_score":0.004114553177108367},{"text":"T a, m m, a n a.","start":21.314999,"end":25.015,"sentiment":"neutral","sentiment_score":0.004106977555368628},{"text":"M m for mango, a.","start":33.27,"end":35.61,"sentiment":"neutral","sentiment_score":0.0015506917145103217}],"sentiment":"neutral","sentiment_score":0.014243149888128616,"num_words":26,"start":3.12,"end":35.61},{"sentences":[{"text":"Mhmm.","start":45.265,"end":45.765,"sentiment":"neutral","sentiment_score":0.011838754639029505},{"text":"Yep.","start":51.63,"end":52.13,"sentiment":"neutral","sentiment_score":0.021163908764719963},{"text":"Correct.","start":56.43,"end":56.93,"sentiment":"neutral","sentiment_score":0.03494180738925934},{"text":"I won't be living there anymore.","start":61.550003,"end":63.170002,"sentiment":"neutral","sentiment_score":-0.3133140951395035},{"text":"I've already moved out.","start":66.865,"end":68.245,"sentiment":"neutral","sentiment_score":-0.11184349842369556}],"sentiment":"neutral","sentiment_score":-0.1737933918260611,"num_words":13,"start":45.265,"end":68.245},{"sentences":[{"text":"Yeah.","start":73.825,"end":74.325,"sentiment":"neutral","sentiment_score":-0.025031594559550285},{"text":"Okay.","start":74.465,"end":74.965,"sentiment":"neutral","sentiment_score":-0.00365842878818512},{"text":"Yes.","start":99.475,"end":99.975,"sentiment":"neutral","sentiment_score":-0.02218048647046089},{"text":"Mhmm.","start":112.59,"end":113.09,"sentiment":"neutral","sentiment_score":-0.1287449151277542},{"text":"Yep.","start":114.99,"end":115.49,"sentiment":"neutral","sentiment_score":-0.006858620792627335}],"sentiment":"neutral","sentiment_score":-0.03729480914771557,"num_words":5,"start":73.825,"end":115.49},{"sentences":[{"text":"Yeah.","start":123.075,"end":123.395,"sentiment":"neutral","sentiment_score":0.030446918681263924},{"text":"Sure.","start":123.395,"end":123.895,"sentiment":"neutral","sentiment_score":0.04768051207065582},{"text":"A few months ago.","start":167.90001,"end":168.94,"sentiment":"neutral","sentiment_score":-0.03573663346469402},{"text":"I mean yeah.","start":168.94,"end":174.78,"sentiment":"neutral","sentiment_score":-0.04108651913702488},{"text":"Something like that.","start":174.78,"end":175.84001,"sentiment":"neutral","sentiment_score":-0.045096042255560555}],"sentiment":"neutral","sentiment_score":-0.02694723227371772,"num_words":12,"start":123.075,"end":175.84001},{"sentences":[{"text":"Mhmm.","start":266.73502,"end":267.23502,"sentiment":"neutral","sentiment_score":0.011212380602955818},{"text":"Okay.","start":272.655,"end":273.155,"sentiment":"neutral","sentiment_score":-0.0010706894099712372},{"text":"Shit.","start":275.05502,"end":275.55502,"sentiment":"neutral","sentiment_score":-0.0172133669257164},{"text":"Shit.","start":290.47,"end":290.97,"sentiment":"neutral","sentiment_score":-0.06658220291137695},{"text":"Mhmm.","start":291.35,"end":291.85,"sentiment":"neutral","sentiment_score":-0.04699292033910751}],"sentiment":"neutral","sentiment_score":-0.024129359796643258,"num_words":5,"start":266.73502,"end":291.85},{"sentences":[{"text":"Yep.","start":300.175,"end":300.675,"sentiment":"neutral","sentiment_score":-0.027166243642568588},{"text":"Yeah.","start":310.62,"end":310.78,"sentiment":"neutral","sentiment_score":-0.0030396459624171257},{"text":"Yeah.","start":310.78,"end":311.28,"sentiment":"neutral","sentiment_score":-0.001696488820016384},{"text":"Yeah.","start":316.46,"end":316.78,"sentiment":"neutral","sentiment_score":0.12313704192638396},{"text":"All good.","start":316.78,"end":317.44,"sentiment":"neutral","sentiment_score":0.293636679649353}],"sentiment":"neutral","sentiment_score":0.11308467046668132,"num_words":6,"start":300.175,"end":317.44},{"sentences":[{"text":"Yes.","start":419.33002,"end":419.83002,"sentiment":"neutral","sentiment_score":0.022369874641299248},{"text":"Mhmm.","start":425.01,"end":425.51,"sentiment":"neutral","sentiment_score":-0.014601093716919422},{"text":"Yes.","start":459.84,"end":460.24,"sentiment":"neutral","sentiment_score":-0.02062348648905754},{"text":"No.","start":460.24,"end":460.56,"sentiment":"neutral","sentiment_score":-0.12847484648227692},{"text":"I agree.","start":460.56,"end":461.22,"sentiment":"neutral","sentiment_score":-0.08547218143939972}],"sentiment":"neutral","sentiment_score":-0.05204565248762568,"num_words":6,"start":419.33002,"end":461.22},{"sentences":[{"text":"Yes.","start":467.805,"end":468.305,"sentiment":"neutral","sentiment_score":0.04654959589242935},{"text":"Okay.","start":481.43,"end":481.93,"sentiment":"neutral","sentiment_score":0.1581651270389557},{"text":"All good.","start":482.47,"end":483.13,"sentiment":"neutral","sentiment_score":0.31079113483428955},{"text":"Thank you.","start":484.55,"end":485.19,"sentiment":"positive","sentiment_score":0.44010815024375916},{"text":"Bye.","start":485.19,"end":485.69,"sentiment":"neutral","sentiment_score":0.1340068280696869}],"sentiment":"neutral","sentiment_score":0.2629314458795956,"num_words":7,"start":467.805,"end":485.69}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Airtel accounts.\n\nChannel 1: Hi. I wanted to talk to someone about disconnecting my services.\n\nChannel 0: Okay. Who am I speaking\n\nChannel 1: To\n\nChannel 0: to?\n\nChannel 1: Tamanna Aurora.\n\nChannel 0: Hang on a sec. How do you spell the first name of the account holder's name?\n\nChannel 1: T a, m m,\n\nChannel 0: Yep.\n\nChannel 1: a n a.\n\nChannel 0: A n a. T a, n n, a n a. That one?\n\nChannel 1: M m for mango,\n\nChannel 0: Oh,\n\nChannel 1: a.\n\nChannel 0: m m. Sorry. Sorry, sir. I thought you said m m. My bad.\n\nTavana. Oh, here we go. Tavana Aurora.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. You're in\n\nChannel 1: Yep.\n\nChannel 0: Unit 31637 Ray Street, Tallowong?\n\nChannel 1: Correct.\n\nChannel 0: Yeah. Any reason why you wanna disconnect? I'm just curious if you don't mind.\n\nChannel 1: I won't be living there anymore.\n\nChannel 0: Okay. When are you moving out?\n\nChannel 1: I've already moved out.\n\nChannel 0: Oh, you've already moved out. So because normally you gotta ring up and give a thirty day notice.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Okay. What I'll do is I'll get what's the hang on. Let me just check something here. So today what's today today? Today is the twelfth of the third.\n\nWhat happened see, because this month, we've already paid for it. Because what what how this works is we pay for the service before we invoice you.\n\nChannel 1: Yes.\n\nChannel 0: So if you leave in between the months and that thirty days, that's gonna be paid off. Otherwise, we get charged for it, and you guys have got a service that's active there that you're not using that's\n\nChannel 1: Mhmm.\n\nChannel 0: already being paid, if you know what I mean.\n\nChannel 1: Yep.\n\nChannel 0: I wanna let me just have a look at it. Can you can I just put you on hold for a sec?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Okay. Sorry. When did you start up with us?\n\nChannel 1: A few months ago. I mean\n\nChannel 0: The first and the second twenty twenty six, something like that.\n\nChannel 1: yeah. Something like that.\n\nChannel 0: Okay. Hang on a sec. Let me get back. Give me a couple of secs. Okay.\n\nTamanna.\n\nChannel 1: Mhmm.\n\nChannel 0: Now I'm just having a look at your records. You signed up for a twelve month contract?\n\nChannel 1: Okay.\n\nChannel 0: Okay.\n\nChannel 1: Shit.\n\nChannel 0: Sorry? Yeah. Because you with that twelve months contract, you you were given I'm not sure if the first month's free because I don't see a payment for the first month and 15% discount for the next five\n\nChannel 1: Shit.\n\nChannel 0: months.\n\nChannel 1: Mhmm.\n\nChannel 0: So I'm gonna have to put you on hold again. I'm gonna have to talk to a chance because I think this\n\nChannel 1: Yep.\n\nChannel 0: one here might have a disconnection fee of a $120. Otherwise, it's gonna be cheaper that way than to pay now the rest of the ten months. It's gonna\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: go up to about $700. Well, just give me another couple of minutes if you don't mind.\n\nChannel 1: Yeah. All good.\n\nChannel 0: Okay. Thank you. Toman, are you there?\n\nChannel 1: Yes.\n\nChannel 0: Okay. I just spoke to accounts. Alright. This is what you will need to pay out\n\nChannel 1: Mhmm.\n\nChannel 0: to disconnect the services, but it needs to be paid before we disconnect. We can't just disconnect it like that. So they're gonna do it this way. $1.20 for disconnection fee and $69.95 for the thirty day in advance. If that's not paid within a period of time, then it'll go back to the first option, which is to pay out the the twelve months, which is ten months.\n\nSo you're looking at $699.50 plus a 120. So what's that about? $800? So you're better off taking this option. I mean, it's up to you.\n\nChannel 1: Yes. No. I agree.\n\nChannel 0: Alright. Now what what we'll do is we'll create an invoice. Do you know how to log in to your portal?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Just give it about half an hour an hour, something like that. You'll receive the invoice for the payout invoice. Once that's paid out, they will just disconnect your services.\n\nChannel 1: Okay. All good.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.56,"end":1.28,"sentiment":"positive","sentiment_score":0.3806251883506775},{"text":"Airtel accounts.","start":1.28,"end":2.26,"sentiment":"neutral","sentiment_score":0.2395528331398964}],"sentiment":"neutral","sentiment_score":0.31008901074528694,"channel":0,"num_words":4,"start":0.56,"end":2.26},{"sentences":[{"text":"Hi.","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.060970187187194824},{"text":"I wanted to talk to someone about disconnecting my services.","start":3.84,"end":6.74,"sentiment":"neutral","sentiment_score":0.026050574891269208}],"sentiment":"neutral","sentiment_score":0.02922508509998972,"channel":1,"num_words":11,"start":3.12,"end":6.74},{"sentences":[{"text":"Okay.","start":7.7599998,"end":8.08,"sentiment":"neutral","sentiment_score":0.000997454859316349},{"text":"Who am I speaking","start":8.08,"end":8.8,"sentiment":"neutral","sentiment_score":-0.00007753120735287666}],"sentiment":"neutral","sentiment_score":0.00013746600598096848,"channel":0,"num_words":5,"start":7.7599998,"end":8.8},{"sentences":[{"text":"To","start":8.514999,"end":9.014999,"sentiment":"neutral","sentiment_score":0.0024196552112698555}],"sentiment":"neutral","sentiment_score":0.0024196552112698555,"channel":1,"num_words":1,"start":8.514999,"end":9.014999},{"sentences":[{"text":"to?","start":8.8,"end":9.3,"sentiment":"neutral","sentiment_score":0.008564360439777374}],"sentiment":"neutral","sentiment_score":0.008564360439777374,"channel":0,"num_words":1,"start":8.8,"end":9.3},{"sentences":[{"text":"Tamanna Aurora.","start":11.04,"end":12.099999,"sentiment":"neutral","sentiment_score":0.004962002160027623}],"sentiment":"neutral","sentiment_score":0.004962002160027623,"channel":1,"num_words":2,"start":11.04,"end":12.099999},{"sentences":[{"text":"Hang on a sec.","start":13.36,"end":14.42,"sentiment":"neutral","sentiment_score":0.00009937351569533343},{"text":"How do you spell the first name of the account holder's name?","start":17.895,"end":20.955,"sentiment":"neutral","sentiment_score":0.009297680187349519}],"sentiment":"neutral","sentiment_score":0.006998103519435972,"channel":0,"num_words":16,"start":13.36,"end":20.955},{"sentences":[{"text":"T a, m m,","start":21.314999,"end":23.895,"sentiment":"neutral","sentiment_score":0.004180199350230396}],"sentiment":"neutral","sentiment_score":0.004180199350230396,"channel":1,"num_words":4,"start":21.314999,"end":23.895},{"sentences":[{"text":"Yep.","start":23.655,"end":24.155,"sentiment":"neutral","sentiment_score":0.006564856506884098}],"sentiment":"neutral","sentiment_score":0.006564856506884098,"channel":0,"num_words":1,"start":23.655,"end":24.155},{"sentences":[{"text":"a n a.","start":23.954998,"end":25.015,"sentiment":"neutral","sentiment_score":0.0040093484955529375}],"sentiment":"neutral","sentiment_score":0.0040093484955529375,"channel":1,"num_words":3,"start":23.954998,"end":25.015},{"sentences":[{"text":"A n a.","start":25.335,"end":27.435001,"sentiment":"neutral","sentiment_score":0.004096738761290908},{"text":"T a, n n, a n a.","start":28.71,"end":32.23,"sentiment":"neutral","sentiment_score":0.004039415723777243},{"text":"That one?","start":32.23,"end":32.969997,"sentiment":"neutral","sentiment_score":0.0015653988812118769}],"sentiment":"neutral","sentiment_score":0.0036414103427280984,"channel":0,"num_words":12,"start":25.335,"end":32.969997},{"sentences":[{"text":"M m for mango,","start":33.27,"end":34.809998,"sentiment":"neutral","sentiment_score":0.0018798105302266777}],"sentiment":"neutral","sentiment_score":0.0018798105302266777,"channel":1,"num_words":4,"start":33.27,"end":34.809998},{"sentences":[{"text":"Oh,","start":35.03,"end":35.35,"sentiment":"neutral","sentiment_score":-0.0009082970209419728}],"sentiment":"neutral","sentiment_score":-0.0009082970209419728,"channel":0,"num_words":1,"start":35.03,"end":35.35},{"sentences":[{"text":"a.","start":35.11,"end":35.61,"sentiment":"neutral","sentiment_score":0.00023421645164489743}],"sentiment":"neutral","sentiment_score":0.00023421645164489743,"channel":1,"num_words":1,"start":35.11,"end":35.61},{"sentences":[{"text":"m m.","start":35.35,"end":35.909996,"sentiment":"neutral","sentiment_score":-0.003947898279875517},{"text":"Sorry.","start":35.91,"end":36.23,"sentiment":"neutral","sentiment_score":-0.06395989656448364},{"text":"Sorry, sir.","start":36.23,"end":36.629997,"sentiment":"neutral","sentiment_score":-0.10504699498414993},{"text":"I thought you said m m.","start":36.629997,"end":38.090004,"sentiment":"neutral","sentiment_score":-0.09498065958420436},{"text":"My bad.","start":39.43,"end":40.09,"sentiment":"neutral","sentiment_score":-0.10334670916199684}],"sentiment":"neutral","sentiment_score":-0.08142515837859648,"channel":0,"num_words":13,"start":35.35,"end":40.09},{"sentences":[{"text":"Tavana.","start":41.475002,"end":41.975002,"sentiment":"neutral","sentiment_score":-0.021815577521920204},{"text":"Oh, here we go.","start":42.355,"end":43.415,"sentiment":"neutral","sentiment_score":0.030498694628477097},{"text":"Tavana Aurora.","start":43.555,"end":44.695,"sentiment":"neutral","sentiment_score":0.02248465083539486}],"sentiment":"neutral","sentiment_score":0.020735500380396843,"channel":0,"num_words":7,"start":41.475002,"end":44.695},{"sentences":[{"text":"Mhmm.","start":45.265,"end":45.765,"sentiment":"neutral","sentiment_score":0.011838754639029505}],"sentiment":"neutral","sentiment_score":0.011838754639029505,"channel":1,"num_words":1,"start":45.265,"end":45.765},{"sentences":[{"text":"Okay.","start":47.315002,"end":47.715,"sentiment":"neutral","sentiment_score":0.021310552954673767},{"text":"You're in","start":47.715,"end":49.015,"sentiment":"neutral","sentiment_score":0.017286041751503944}],"sentiment":"neutral","sentiment_score":0.018627545485893886,"channel":0,"num_words":3,"start":47.315002,"end":49.015},{"sentences":[{"text":"Yep.","start":51.63,"end":52.13,"sentiment":"neutral","sentiment_score":0.021163908764719963}],"sentiment":"neutral","sentiment_score":0.021163908764719963,"channel":1,"num_words":1,"start":51.63,"end":52.13},{"sentences":[{"text":"Unit 31637 Ray Street, Tallowong?","start":51.715,"end":55.255,"sentiment":"neutral","sentiment_score":0.024069784581661223}],"sentiment":"neutral","sentiment_score":0.024069784581661223,"channel":0,"num_words":5,"start":51.715,"end":55.255},{"sentences":[{"text":"Correct.","start":56.43,"end":56.93,"sentiment":"neutral","sentiment_score":0.03494180738925934}],"sentiment":"neutral","sentiment_score":0.03494180738925934,"channel":1,"num_words":1,"start":56.43,"end":56.93},{"sentences":[{"text":"Yeah.","start":57.39,"end":57.79,"sentiment":"neutral","sentiment_score":0.008995383977890015},{"text":"Any reason why you wanna disconnect?","start":57.79,"end":59.41,"sentiment":"neutral","sentiment_score":-0.019753044471144676},{"text":"I'm just curious if you don't mind.","start":59.47,"end":61.17,"sentiment":"neutral","sentiment_score":-0.16483829489776067}],"sentiment":"neutral","sentiment_score":-0.09024221050952162,"channel":0,"num_words":14,"start":57.39,"end":61.17},{"sentences":[{"text":"I won't be living there anymore.","start":61.550003,"end":63.170002,"sentiment":"neutral","sentiment_score":-0.3133140951395035}],"sentiment":"neutral","sentiment_score":-0.3133140951395035,"channel":1,"num_words":6,"start":61.550003,"end":63.170002},{"sentences":[{"text":"Okay.","start":63.87,"end":64.27,"sentiment":"neutral","sentiment_score":-0.04700127616524696},{"text":"When are you moving out?","start":64.27,"end":65.65,"sentiment":"neutral","sentiment_score":-0.05438717976212502}],"sentiment":"neutral","sentiment_score":-0.053156195829312004,"channel":0,"num_words":6,"start":63.87,"end":65.65},{"sentences":[{"text":"I've already moved out.","start":66.865,"end":68.245,"sentiment":"neutral","sentiment_score":-0.11184349842369556}],"sentiment":"neutral","sentiment_score":-0.11184349842369556,"channel":1,"num_words":4,"start":66.865,"end":68.245},{"sentences":[{"text":"Oh, you've already moved out.","start":69.08501,"end":70.285,"sentiment":"neutral","sentiment_score":-0.11101393848657608},{"text":"So because normally you gotta ring up and give a thirty day notice.","start":70.285,"end":73.185005,"sentiment":"neutral","sentiment_score":-0.10333018578015842}],"sentiment":"neutral","sentiment_score":-0.1054645615319411,"channel":0,"num_words":18,"start":69.08501,"end":73.185005},{"sentences":[{"text":"Yeah.","start":73.825,"end":74.325,"sentiment":"neutral","sentiment_score":-0.025031594559550285},{"text":"Okay.","start":74.465,"end":74.965,"sentiment":"neutral","sentiment_score":-0.00365842878818512}],"sentiment":"neutral","sentiment_score":-0.014345011673867702,"channel":1,"num_words":2,"start":73.825,"end":74.965},{"sentences":[{"text":"Okay.","start":75.565,"end":76.065,"sentiment":"neutral","sentiment_score":0.003559932112693786},{"text":"What I'll do is I'll get what's the hang on.","start":76.445,"end":81.645004,"sentiment":"neutral","sentiment_score":-0.0029893398750573397},{"text":"Let me just check something here.","start":81.645004,"end":83.58501,"sentiment":"neutral","sentiment_score":0.02021664349983136},{"text":"So today what's today today?","start":85.9,"end":87.659996,"sentiment":"neutral","sentiment_score":0.031160029023885726},{"text":"Today is the twelfth of the third.","start":87.659996,"end":89.84,"sentiment":"neutral","sentiment_score":-0.01038168596902064}],"sentiment":"neutral","sentiment_score":0.006141197851634231,"channel":0,"num_words":29,"start":75.565,"end":89.84},{"sentences":[{"text":"What happened see, because this month, we've already paid for it.","start":91.34,"end":94.06,"sentiment":"neutral","sentiment_score":-0.11115468293428421},{"text":"Because what what how this works is we pay for the service before we invoice you.","start":94.06,"end":99.119995,"sentiment":"neutral","sentiment_score":-0.05800844426266849}],"sentiment":"neutral","sentiment_score":-0.07966061557332675,"channel":0,"num_words":27,"start":91.34,"end":99.119995},{"sentences":[{"text":"Yes.","start":99.475,"end":99.975,"sentiment":"neutral","sentiment_score":-0.02218048647046089}],"sentiment":"neutral","sentiment_score":-0.02218048647046089,"channel":1,"num_words":1,"start":99.475,"end":99.975},{"sentences":[{"text":"So if you leave in between the months and that thirty days, that's gonna be paid off.","start":100.125,"end":105.265,"sentiment":"neutral","sentiment_score":-0.08974253145210884},{"text":"Otherwise, we get charged for it, and you guys have got a service that's active there that you're not using that's","start":105.80499,"end":112.84499,"sentiment":"neutral","sentiment_score":-0.21144733116740272}],"sentiment":"neutral","sentiment_score":-0.15700044708424493,"channel":0,"num_words":38,"start":100.125,"end":112.84499},{"sentences":[{"text":"Mhmm.","start":112.59,"end":113.09,"sentiment":"neutral","sentiment_score":-0.1287449151277542}],"sentiment":"neutral","sentiment_score":-0.1287449151277542,"channel":1,"num_words":1,"start":112.59,"end":113.09},{"sentences":[{"text":"already being paid, if you know what I mean.","start":112.84499,"end":114.784996,"sentiment":"neutral","sentiment_score":-0.192280403441853}],"sentiment":"neutral","sentiment_score":-0.192280403441853,"channel":0,"num_words":9,"start":112.84499,"end":114.784996},{"sentences":[{"text":"Yep.","start":114.99,"end":115.49,"sentiment":"neutral","sentiment_score":-0.006858620792627335}],"sentiment":"neutral","sentiment_score":-0.006858620792627335,"channel":1,"num_words":1,"start":114.99,"end":115.49},{"sentences":[{"text":"I wanna let me just have a look at it.","start":118.42,"end":120.759995,"sentiment":"neutral","sentiment_score":0.03711087796837091},{"text":"Can you can I just put you on hold for a sec?","start":120.979996,"end":123.079994,"sentiment":"neutral","sentiment_score":0.0044736221122245}],"sentiment":"neutral","sentiment_score":0.01930873841047287,"channel":0,"num_words":22,"start":118.42,"end":123.079994},{"sentences":[{"text":"Yeah.","start":123.075,"end":123.395,"sentiment":"neutral","sentiment_score":0.030446918681263924},{"text":"Sure.","start":123.395,"end":123.895,"sentiment":"neutral","sentiment_score":0.04768051207065582}],"sentiment":"neutral","sentiment_score":0.03906371537595987,"channel":1,"num_words":2,"start":123.075,"end":123.895},{"sentences":[{"text":"Okay.","start":124.18,"end":124.68,"sentiment":"neutral","sentiment_score":0.0121664647012949},{"text":"Sorry.","start":164.13,"end":164.45,"sentiment":"neutral","sentiment_score":-0.01976207084953785},{"text":"When did you start up with us?","start":164.45,"end":166.06999,"sentiment":"neutral","sentiment_score":-0.027058801214609827}],"sentiment":"neutral","sentiment_score":-0.02188969051672353,"channel":0,"num_words":9,"start":124.18,"end":166.06999},{"sentences":[{"text":"A few months ago.","start":167.90001,"end":168.94,"sentiment":"neutral","sentiment_score":-0.03573663346469402},{"text":"I mean","start":168.94,"end":169.02,"sentiment":"neutral","sentiment_score":-0.04603477567434311}],"sentiment":"neutral","sentiment_score":-0.03916934753457705,"channel":1,"num_words":6,"start":167.90001,"end":169.02},{"sentences":[{"text":"The first and the second twenty twenty six, something like that.","start":171.25,"end":174.31,"sentiment":"neutral","sentiment_score":-0.04423970559781248}],"sentiment":"neutral","sentiment_score":-0.04423970559781248,"channel":0,"num_words":11,"start":171.25,"end":174.31},{"sentences":[{"text":"yeah.","start":174.46,"end":174.78,"sentiment":"neutral","sentiment_score":-0.03119000606238842},{"text":"Something like that.","start":174.78,"end":175.84001,"sentiment":"neutral","sentiment_score":-0.045096042255560555}],"sentiment":"neutral","sentiment_score":-0.04161953320726752,"channel":1,"num_words":4,"start":174.46,"end":175.84001},{"sentences":[{"text":"Okay.","start":176.05,"end":176.37,"sentiment":"neutral","sentiment_score":0.028998345136642456},{"text":"Hang on a sec.","start":176.37,"end":177.09,"sentiment":"neutral","sentiment_score":0.026012058835476637},{"text":"Let me get back.","start":177.09,"end":177.73,"sentiment":"neutral","sentiment_score":0.027593645732849836},{"text":"Give me a couple of secs.","start":177.73,"end":179.11,"sentiment":"neutral","sentiment_score":0.002959183262040218},{"text":"Okay.","start":265.05002,"end":265.53,"sentiment":"neutral","sentiment_score":0.016137083992362022}],"sentiment":"neutral","sentiment_score":0.01733208418590948,"channel":0,"num_words":16,"start":176.05,"end":265.53},{"sentences":[{"text":"Tamanna.","start":265.53,"end":266.03,"sentiment":"neutral","sentiment_score":0.014002124778926373}],"sentiment":"neutral","sentiment_score":0.014002124778926373,"channel":0,"num_words":1,"start":265.53,"end":266.03},{"sentences":[{"text":"Mhmm.","start":266.73502,"end":267.23502,"sentiment":"neutral","sentiment_score":0.011212380602955818}],"sentiment":"neutral","sentiment_score":0.011212380602955818,"channel":1,"num_words":1,"start":266.73502,"end":267.23502},{"sentences":[{"text":"Now I'm just having a look at your records.","start":267.21,"end":269.37,"sentiment":"neutral","sentiment_score":0.007708364761331015},{"text":"You signed up for a twelve month contract?","start":269.37,"end":271.95,"sentiment":"neutral","sentiment_score":0.003230987465940416}],"sentiment":"neutral","sentiment_score":0.005601363681147204,"channel":0,"num_words":17,"start":267.21,"end":271.95},{"sentences":[{"text":"Okay.","start":272.655,"end":273.155,"sentiment":"neutral","sentiment_score":-0.0010706894099712372}],"sentiment":"neutral","sentiment_score":-0.0010706894099712372,"channel":1,"num_words":1,"start":272.655,"end":273.155},{"sentences":[{"text":"Okay.","start":274.97,"end":275.47,"sentiment":"neutral","sentiment_score":-0.00514243682846427}],"sentiment":"neutral","sentiment_score":-0.00514243682846427,"channel":0,"num_words":1,"start":274.97,"end":275.47},{"sentences":[{"text":"Shit.","start":275.05502,"end":275.55502,"sentiment":"neutral","sentiment_score":-0.0172133669257164}],"sentiment":"neutral","sentiment_score":-0.0172133669257164,"channel":1,"num_words":1,"start":275.05502,"end":275.55502},{"sentences":[{"text":"Sorry?","start":276.33002,"end":276.83002,"sentiment":"neutral","sentiment_score":-0.038732096552848816},{"text":"Yeah.","start":280.565,"end":280.885,"sentiment":"neutral","sentiment_score":-0.038208842277526855},{"text":"Because you with that twelve months contract, you you were given I'm not sure if the first month's free because I don't see a payment for the first month and 15% discount for the next five","start":280.885,"end":290.565,"sentiment":"neutral","sentiment_score":-0.0866457066602177}],"sentiment":"neutral","sentiment_score":-0.08411016785784771,"channel":0,"num_words":38,"start":276.33002,"end":290.565},{"sentences":[{"text":"Shit.","start":290.47,"end":290.97,"sentiment":"neutral","sentiment_score":-0.06658220291137695}],"sentiment":"neutral","sentiment_score":-0.06658220291137695,"channel":1,"num_words":1,"start":290.47,"end":290.97},{"sentences":[{"text":"months.","start":290.565,"end":291.065,"sentiment":"neutral","sentiment_score":-0.07113372534513474}],"sentiment":"neutral","sentiment_score":-0.07113372534513474,"channel":0,"num_words":1,"start":290.565,"end":291.065},{"sentences":[{"text":"Mhmm.","start":291.35,"end":291.85,"sentiment":"neutral","sentiment_score":-0.04699292033910751}],"sentiment":"neutral","sentiment_score":-0.04699292033910751,"channel":1,"num_words":1,"start":291.35,"end":291.85},{"sentences":[{"text":"So I'm gonna have to put you on hold again.","start":293.72,"end":297.32,"sentiment":"neutral","sentiment_score":-0.1321503959596157},{"text":"I'm gonna have to talk to a chance because I think this","start":297.32,"end":300.2,"sentiment":"neutral","sentiment_score":-0.06279088867207368}],"sentiment":"neutral","sentiment_score":-0.09431793743913824,"channel":0,"num_words":22,"start":293.72,"end":300.2},{"sentences":[{"text":"Yep.","start":300.175,"end":300.675,"sentiment":"neutral","sentiment_score":-0.027166243642568588}],"sentiment":"neutral","sentiment_score":-0.027166243642568588,"channel":1,"num_words":1,"start":300.175,"end":300.675},{"sentences":[{"text":"one here might have a disconnection fee of a $120.","start":300.2,"end":304.6,"sentiment":"neutral","sentiment_score":-0.07646271046251059},{"text":"Otherwise, it's gonna be cheaper that way than to pay now the rest of the ten months.","start":304.6,"end":310.375,"sentiment":"neutral","sentiment_score":-0.05568963437176803},{"text":"It's gonna","start":310.375,"end":311.01498,"sentiment":"neutral","sentiment_score":-0.015282371081411839}],"sentiment":"neutral","sentiment_score":-0.060066056245102965,"channel":0,"num_words":29,"start":300.2,"end":311.01498},{"sentences":[{"text":"Yeah.","start":310.62,"end":310.78,"sentiment":"neutral","sentiment_score":-0.0030396459624171257},{"text":"Yeah.","start":310.78,"end":311.28,"sentiment":"neutral","sentiment_score":-0.001696488820016384}],"sentiment":"neutral","sentiment_score":-0.002368067391216755,"channel":1,"num_words":2,"start":310.62,"end":311.28},{"sentences":[{"text":"go up to about $700.","start":311.01498,"end":312.715,"sentiment":"neutral","sentiment_score":-0.0013531669974327087},{"text":"Well, just give me another couple of minutes if you don't mind.","start":313.495,"end":316.395,"sentiment":"neutral","sentiment_score":-0.005896048077071707}],"sentiment":"neutral","sentiment_score":-0.004559906583060236,"channel":0,"num_words":17,"start":311.01498,"end":316.395},{"sentences":[{"text":"Yeah.","start":316.46,"end":316.78,"sentiment":"neutral","sentiment_score":0.12313704192638396},{"text":"All good.","start":316.78,"end":317.44,"sentiment":"neutral","sentiment_score":0.293636679649353}],"sentiment":"neutral","sentiment_score":0.23680346707503,"channel":1,"num_words":3,"start":316.46,"end":317.44},{"sentences":[{"text":"Okay.","start":317.575,"end":317.895,"sentiment":"neutral","sentiment_score":0.23347526788711548},{"text":"Thank you.","start":317.895,"end":318.555,"sentiment":"positive","sentiment_score":0.35643523931503296},{"text":"Toman, are you there?","start":417.94,"end":419.08002,"sentiment":"neutral","sentiment_score":0.03895458439365029}],"sentiment":"neutral","sentiment_score":0.1574520120131118,"channel":0,"num_words":7,"start":317.575,"end":419.08002},{"sentences":[{"text":"Yes.","start":419.33002,"end":419.83002,"sentiment":"neutral","sentiment_score":0.022369874641299248}],"sentiment":"neutral","sentiment_score":0.022369874641299248,"channel":1,"num_words":1,"start":419.33002,"end":419.83002},{"sentences":[{"text":"Okay.","start":420.26,"end":420.58002,"sentiment":"neutral","sentiment_score":0.012387101538479328},{"text":"I just spoke to accounts.","start":420.58002,"end":421.86002,"sentiment":"neutral","sentiment_score":0.001694454625248909},{"text":"Alright.","start":421.86002,"end":422.26,"sentiment":"neutral","sentiment_score":0.005680437199771404},{"text":"This is what you will need to pay out","start":422.26,"end":424.68,"sentiment":"neutral","sentiment_score":-0.0082063354137871}],"sentiment":"neutral","sentiment_score":-0.002957325428724289,"channel":0,"num_words":16,"start":420.26,"end":424.68},{"sentences":[{"text":"Mhmm.","start":425.01,"end":425.51,"sentiment":"neutral","sentiment_score":-0.014601093716919422}],"sentiment":"neutral","sentiment_score":-0.014601093716919422,"channel":1,"num_words":1,"start":425.01,"end":425.51},{"sentences":[{"text":"to disconnect the services, but it needs to be paid before we disconnect.","start":425.46,"end":429.26498,"sentiment":"neutral","sentiment_score":-0.04628528138765922},{"text":"We can't just disconnect it like that.","start":429.32498,"end":431.745,"sentiment":"neutral","sentiment_score":-0.08077219873666763},{"text":"So they're gonna do it this way.","start":432.365,"end":434.04498,"sentiment":"neutral","sentiment_score":-0.0184057889772313},{"text":"$1.20 for disconnection fee and $69.95 for the thirty day in advance.","start":434.04498,"end":438.785,"sentiment":"neutral","sentiment_score":-0.03309312664593259},{"text":"If that's not paid within a period of time, then it'll go back to the first option, which is to pay out the the twelve months, which is ten months.","start":439.405,"end":449.37,"sentiment":"neutral","sentiment_score":-0.0498181367913882}],"sentiment":"neutral","sentiment_score":-0.04619733616709709,"channel":0,"num_words":69,"start":425.46,"end":449.37},{"sentences":[{"text":"So you're looking at $699.50 plus a 120.","start":449.37,"end":454.89,"sentiment":"neutral","sentiment_score":-0.03048414713703096},{"text":"So what's that about?","start":454.89,"end":455.865,"sentiment":"neutral","sentiment_score":-0.029200290329754353},{"text":"$800?","start":456.025,"end":456.82498,"sentiment":"neutral","sentiment_score":-0.040331337600946426},{"text":"So you're better off taking this option.","start":456.82498,"end":458.26498,"sentiment":"neutral","sentiment_score":-0.13103164838893072},{"text":"I mean, it's up to you.","start":458.26498,"end":459.485,"sentiment":"neutral","sentiment_score":-0.05073674706121286}],"sentiment":"neutral","sentiment_score":-0.062409526811769374,"channel":0,"num_words":26,"start":449.37,"end":459.485},{"sentences":[{"text":"Yes.","start":459.84,"end":460.24,"sentiment":"neutral","sentiment_score":-0.02062348648905754},{"text":"No.","start":460.24,"end":460.56,"sentiment":"neutral","sentiment_score":-0.12847484648227692},{"text":"I agree.","start":460.56,"end":461.22,"sentiment":"neutral","sentiment_score":-0.08547218143939972}],"sentiment":"neutral","sentiment_score":-0.08001067396253347,"channel":1,"num_words":4,"start":459.84,"end":461.22},{"sentences":[{"text":"Alright.","start":461.785,"end":462.285,"sentiment":"neutral","sentiment_score":0.017131973057985306},{"text":"Now what what we'll do is we'll create an invoice.","start":462.66498,"end":465.22498,"sentiment":"neutral","sentiment_score":0.039850788004696366},{"text":"Do you know how to log in to your portal?","start":465.22498,"end":467.245,"sentiment":"neutral","sentiment_score":0.0207509720697999}],"sentiment":"neutral","sentiment_score":0.02967378922871181,"channel":0,"num_words":21,"start":461.785,"end":467.245},{"sentences":[{"text":"Yes.","start":467.805,"end":468.305,"sentiment":"neutral","sentiment_score":0.04654959589242935}],"sentiment":"neutral","sentiment_score":0.04654959589242935,"channel":1,"num_words":1,"start":467.805,"end":468.305},{"sentences":[{"text":"Okay.","start":468.58002,"end":468.82,"sentiment":"neutral","sentiment_score":0.060483358800411224},{"text":"Just give it about half an hour an hour, something like that.","start":468.82,"end":471.64,"sentiment":"neutral","sentiment_score":0.05012569359193245},{"text":"You'll receive the invoice for the payout invoice.","start":472.02002,"end":477.08002,"sentiment":"neutral","sentiment_score":0.06984965922310948},{"text":"Once that's paid out, they will just disconnect your services.","start":477.38,"end":481.32,"sentiment":"neutral","sentiment_score":0.01143209096044302}],"sentiment":"neutral","sentiment_score":0.04306806017073893,"channel":0,"num_words":31,"start":468.58002,"end":481.32},{"sentences":[{"text":"Okay.","start":481.43,"end":481.93,"sentiment":"neutral","sentiment_score":0.1581651270389557},{"text":"All good.","start":482.47,"end":483.13,"sentiment":"neutral","sentiment_score":0.31079113483428955}],"sentiment":"neutral","sentiment_score":0.2599157989025116,"channel":1,"num_words":3,"start":481.43,"end":483.13},{"sentences":[{"text":"Okay.","start":483.29086,"end":483.61087,"sentiment":"neutral","sentiment_score":0.2575125992298126},{"text":"Thank you.","start":483.61087,"end":484.43085,"sentiment":"positive","sentiment_score":0.47450675070285797}],"sentiment":"positive","sentiment_score":0.4021753668785095,"channel":0,"num_words":3,"start":483.29086,"end":484.43085},{"sentences":[{"text":"Thank you.","start":484.55,"end":485.19,"sentiment":"positive","sentiment_score":0.44010815024375916},{"text":"Bye.","start":485.19,"end":485.69,"sentiment":"neutral","sentiment_score":0.1340068280696869}],"sentiment":"positive","sentiment_score":0.33807437618573505,"channel":1,"num_words":3,"start":484.55,"end":485.69},{"sentences":[{"text":"Bye.","start":485.77087,"end":486.27087,"sentiment":"neutral","sentiment_score":-0.06850801408290863}],"sentiment":"neutral","sentiment_score":-0.06850801408290863,"channel":0,"num_words":1,"start":485.77087,"end":486.27087}]},"summary":{"result":"success","short":"The customer, named Tamsna Aurora, wants to disconnect their Airtel services and provides their account information to the representative, named replace them. The representative explains that they can disconnect the services if the customer is not using them within a certain period of time and that there is a disconnection fee of $120. The customer is advised to pay the fee and the representative will create an invoice for the disconnection."},"intents":{"segments":[{"text":"I wanted to talk to someone about disconnecting my services. Okay.","start_word":5,"end_word":15,"intents":[{"intent":"Disconnect services","confidence_score":0.68242383}]},{"text":"Because you with that twelve months contract, you you were given I'm not sure if the first month's free because I don't see a payment for the first month and 15% discount for the next five Shit. months.","start_word":347,"end_word":384,"intents":[{"intent":"Discuss pricing options","confidence_score":0.0019616433}]},{"text":"Now what what we'll do is we'll create an invoice. Do you know how to log in to your portal? Yes.","start_word":585,"end_word":605,"intents":[{"intent":"Create invoice","confidence_score":0.3166468}]},{"text":"Now what what we'll do is we'll create an invoice. Do you know how to log in to your portal? Yes. Okay.","start_word":585,"end_word":606,"intents":[{"intent":"Log in","confidence_score":0.016428811}]},{"text":"Just give it about half an hour an hour, something like that. You'll receive the invoice for the payout invoice. Once that's paid out, they will just disconnect your services. Okay.","start_word":607,"end_word":637,"intents":[{"intent":"Provide payout invoice","confidence_score":0.08654512}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.3791908621788025},{"text":"Airtel accounts. Hi. I wanted to talk to someone about disconnecting my services. Okay. Who am I speaking To to? Tamanna Aurora. Hang on a sec. How do you spell the first name of the account holder's name? T a, m m, Yep. a n a. A n a. T a, n n, a n a. That one? M m for mango, Oh, a. m m. Sorry. Sorry, sir. I thought you said m m. My bad. Tavana. Oh, here we go. Tavana Aurora. Mhmm. Okay. You're in Yep. Unit 31637 Ray Street, Tallowong? Correct. Yeah. Any reason why you wanna disconnect? I'm just curious if you don't mind. I won't be living there anymore. Okay. When are you moving out? I've already moved out. Oh, you've already moved out. So because normally you gotta ring up and give a thirty day notice. Yeah. Okay. Okay. What I'll do is I'll get what's the hang on. Let me just check something here. So today what's today today? Today is the twelfth of the third. What happened see, because this month, we've already paid for it. Because what what how this works is we pay for the service before we invoice you. Yes. So if you leave in between the months and that thirty days, that's gonna be paid off. Otherwise, we get charged for it, and you guys have got a service that's active there that you're not using that's Mhmm. already being paid, if you know what I mean. Yep. I wanna let me just have a look at it. Can you can I just put you on hold for a sec? Yeah. Sure. Okay. Sorry. When did you start up with us? A few months ago. I mean The first and the second twenty twenty six, something like that. yeah. Something like that. Okay. Hang on a sec. Let me get back. Give me a couple of secs. Okay. Tamanna. Mhmm. Now I'm just having a look at your records. You signed up for a twelve month contract? Okay. Okay. Shit. Sorry? Yeah. Because you with that twelve months contract, you you were given I'm not sure if the first month's free because I don't see a payment for the first month and 15% discount for the next five Shit. months. Mhmm. So I'm gonna have to put you on hold again. I'm gonna have to talk to a chance because I think this Yep. one here might have a disconnection fee of a $120. Otherwise, it's gonna be cheaper that way than to pay now the rest of the ten months. It's gonna Yeah. Yeah. go up to about $700. Well, just give me another couple of minutes if you don't mind. Yeah. All good. Okay.","start_word":2,"end_word":460,"sentiment":"neutral","sentiment_score":-0.04376998014569542},{"text":"Thank you.","start_word":461,"end_word":462,"sentiment":"positive","sentiment_score":0.33912381529808044},{"text":"Toman, are you there? Yes. Okay. I just spoke to accounts. Alright. This is what you will need to pay out Mhmm. to disconnect the services, but it needs to be paid before we disconnect. We can't just disconnect it like that. So they're gonna do it this way. $1.20 for disconnection fee and $69.95 for the thirty day in advance. If that's not paid within a period of time, then it'll go back to the first option, which is to pay out the the twelve months, which is ten months. So you're looking at $699.50 plus a 120. So what's that about? $800? So you're better off taking this option. I mean, it's up to you. Yes. No. I agree. Alright. Now what what we'll do is we'll create an invoice. Do you know how to log in to your portal? Yes. Okay. Just give it about half an hour an hour, something like that. You'll receive the invoice for the payout invoice. Once that's paid out, they will just disconnect your services. Okay. All good. Okay.","start_word":463,"end_word":640,"sentiment":"neutral","sentiment_score":-0.009453645907342434},{"text":"Thank you. Thank you.","start_word":641,"end_word":644,"sentiment":"positive","sentiment_score":0.45020097494125366},{"text":"Bye. Bye.","start_word":645,"end_word":646,"sentiment":"neutral","sentiment_score":0.17369882762432098}],"average":{"sentiment":"neutral","sentiment_score":-0.02787766344578931}}}}