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How are you? I think I I think I think I do big fuck up. So I got an email back from Netwealth saying, hi, Michelle. Please note these forms are for Hub twenty four. I sent beneficiary nomination forms for Julie May to Netwealth instead of Hub twenty four. Are you laughing? I'm fucking shitting bricks here thinking I've created a major breach. Oh, Jesus. Okay. I'll forward it to you. Yep. Okay. I'm so sorry. Okay. Okay. Okay. Cool. Alright. Now then I'll send them to the correct provider. Okay? No. No. No. No. No. No. No. Oh, fuck. No. Okay. Thank you. I'm so sorry. Bye bye. Thank you. Bye. Bye. Thanks a lot. 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How are you? I think I I think I think I do big fuck up. So I got an email back from Netwealth saying, hi, Michelle. Please note these forms are for Hub twenty four.\n\nI sent beneficiary nomination forms for Julie May to Netwealth instead of Hub twenty four. Are you laughing? I'm fucking shitting bricks here thinking I've created a major breach. Oh, Jesus. Okay.\n\nI'll forward it to you. Yep. Okay. I'm so sorry. Okay.\n\nOkay. Okay. Cool. Alright. Now then I'll send them to the correct provider.\n\nOkay? No. No. No. No.\n\nNo. No. No. Oh, fuck. No.\n\nOkay. Thank you. I'm so sorry. Bye bye. Thank you.\n\nBye. Bye. Thanks a lot. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.02553293853998184},{"text":"How are you?","start":4.56,"end":5.38,"sentiment":"neutral","sentiment_score":0.04585995773474375},{"text":"I think I I think I think I do big fuck up.","start":7.04,"end":10.82,"sentiment":"negative","sentiment_score":-0.49016159027814865},{"text":"So I got an email back from Netwealth saying, hi, Michelle.","start":12.415,"end":17.295,"sentiment":"neutral","sentiment_score":-0.09096999212422154},{"text":"Please note these forms are for Hub twenty four.","start":17.295,"end":19.635,"sentiment":"neutral","sentiment_score":-0.028715883071223896}],"sentiment":"neutral","sentiment_score":-0.19383164257225063,"num_words":36,"start":3.4399998,"end":19.635},{"sentences":[{"text":"I sent beneficiary nomination forms for Julie May to Netwealth instead of Hub twenty 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How are you?\n\nChannel 0: What's wrong? Hey, good.\n\nChannel 1: I think\n\nChannel 0: What's\n\nChannel 1: I\n\nChannel 0: I don't have\n\nChannel 1: I\n\nChannel 0: to\n\nChannel 1: think\n\nChannel 0: use.\n\nChannel 1: I think I do big fuck up.\n\nChannel 0: What's wrong?\n\nChannel 1: So I got an email back from Netwealth saying, hi, Michelle. Please note these forms are for Hub twenty four. I sent beneficiary nomination forms for Julie May to Netwealth instead of Hub twenty four. Are you laughing? I'm fucking shitting bricks here thinking I've created\n\nChannel 0: No.\n\nChannel 1: a major breach.\n\nChannel 0: No. You haven't.\n\nChannel 1: Oh,\n\nChannel 0: It's so fine.\n\nChannel 1: Jesus.\n\nChannel 0: It it's okay. No. It it is. It is. It's it's\n\nChannel 1: Okay.\n\nChannel 0: cute. It's so it's so fine. No. Can you email me to let me know?\n\nChannel 1: I'll forward it\n\nChannel 0: But\n\nChannel 1: to\n\nChannel 0: it's\n\nChannel 1: you.\n\nChannel 0: fine.\n\nChannel 1: Yep.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. I'm\n\nChannel 0: Perfect.\n\nChannel 1: so sorry.\n\nChannel 0: Don't\n\nChannel 1: Okay.\n\nChannel 0: apologize. It is cute.\n\nChannel 1: Okay.\n\nChannel 0: It's it is it's not a it's not a big thing. It's really not.\n\nChannel 1: Okay. Cool. Alright. Now then I'll send them to the correct provider. Okay?\n\nChannel 0: Yeah. But, like, don't forward that whole email chain. Just, like,\n\nChannel 1: No. No. No.\n\nChannel 0: just\n\nChannel 1: No.\n\nChannel 0: start\n\nChannel 1: No.\n\nChannel 0: a new email chain.\n\nChannel 1: No. No. Oh, fuck. No. Okay.\n\nThank you. I'm so sorry. Bye\n\nChannel 0: That's\n\nChannel 1: bye.\n\nChannel 0: fine. No.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: You're fine, mama.\n\nChannel 1: Bye.\n\nChannel 0: Fine.\n\nChannel 1: Thanks a lot. 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They ask the agent to email them to the correct provider and apologize for the inconvenience. The call ends with the customer apologizing again and thanking the agent."},"intents":{"segments":[{"text":"Please note these forms are for Hub twenty four. I sent beneficiary nomination forms for Julie May to Netwealth instead of Hub twenty four. Are you laughing?","start_word":40,"end_word":66,"intents":[{"intent":"Provide forms","confidence_score":0.0019589914}]},{"text":"Can you email me to let me know? I'll forward it But to it's you. fine.","start_word":106,"end_word":121,"intents":[{"intent":"Forward forms","confidence_score":0.6630439},{"intent":"Forward emails","confidence_score":0.01650868}]},{"text":"Now then I'll send them to the correct provider. Okay? Yeah.","start_word":153,"end_word":163,"intents":[{"intent":"Send forms to provider","confidence_score":0.04670578}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. How are you? What's wrong? Hey, good. 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