{"metadata":{"transaction_key":"deprecated","request_id":"01a0b1c2-efd3-75f2-9dc9-64b28bd3e1bf","sha256":"5dda24f622c2fd0c5c2d214254a960b8d103707abaf2b882329ca9b0aa8b38fa","created":"2026-09-17T23:45:38.399Z","duration":5.9759374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":26},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":26}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please","confidence":1.0,"words":[{"word":"call","start":0.16,"end":0.39999998,"confidence":0.61865234,"punctuated_word":"Call","sentiment":"negative","sentiment_score":-0.8013630509376526},{"word":"has","start":0.39999998,"end":0.48,"confidence":1.0,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.8386745452880859},{"word":"been","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.8763003349304199},{"word":"forwarded","start":0.71999997,"end":1.1999999,"confidence":0.99902344,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.8563789129257202},{"word":"to","start":1.1999999,"end":1.36,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8348823189735413},{"word":"voice","start":1.36,"end":1.5999999,"confidence":0.99609375,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.8325688242912292},{"word":"mail","start":1.5999999,"end":2.08,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.8519240617752075},{"word":"the","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.89668869972229},{"word":"person","start":2.32,"end":2.6399999,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.8542572259902954},{"word":"you're","start":2.6399999,"end":2.8799999,"confidence":0.99365234,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.8829590082168579},{"word":"trying","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.895115077495575},{"word":"to","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8828252553939819},{"word":"reach","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8806011080741882},{"word":"is","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.9116754531860352},{"word":"not","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.9123854637145996},{"word":"available","start":3.84,"end":4.34,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8597229719161987},{"word":"at","start":4.64,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.5667583346366882},{"word":"the","start":4.7999997,"end":4.88,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5042042136192322},{"word":"tone","start":4.88,"end":5.38,"confidence":0.9980469,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.5284748077392578},{"word":"please","start":5.6,"end":5.9759374,"confidence":0.9951172,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.328264445066452}],"paragraphs":{"transcript":"\nCall has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please","paragraphs":[{"sentences":[{"text":"Call has been forwarded to voice mail.","start":0.16,"end":2.08,"sentiment":"negative","sentiment_score":-0.8417274355888367},{"text":"The person you're trying to reach is not available.","start":2.08,"end":4.34,"sentiment":"negative","sentiment_score":-0.8862478070788913},{"text":"At the tone, please","start":4.64,"end":5.9759374,"sentiment":"negative","sentiment_score":-0.48192545026540756}],"sentiment":"negative","sentiment_score":-0.7898012056946755,"num_words":20,"start":0.16,"end":5.9759374}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please","paragraphs":[{"sentences":[{"text":"Call has been forwarded to voice mail.","start":0.16,"end":2.08,"sentiment":"negative","sentiment_score":-0.8417274355888367},{"text":"The person you're trying to reach is not available.","start":2.08,"end":4.34,"sentiment":"negative","sentiment_score":-0.8862478070788913},{"text":"At the tone, please","start":4.64,"end":5.9759374,"sentiment":"negative","sentiment_score":-0.48192545026540756}],"sentiment":"negative","sentiment_score":-0.7898012056946755,"channel":1,"num_words":20,"start":0.16,"end":5.9759374}]},"summary":{"result":"success","short":"Call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please"},"intents":{"segments":[{"text":"The person you're trying to reach is not available.","start_word":7,"end_word":15,"intents":[{"intent":"Inform voice mail","confidence_score":0.0001023379},{"intent":"Instruct caller","confidence_score":0.00030119633},{"intent":"Request callback","confidence_score":0.0267201},{"intent":"Request to know person not available","confidence_score":2.7611442e-8},{"intent":"Request to leave message","confidence_score":0.110459074}]}]},"sentiments":{"segments":[{"text":"Call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please","start_word":0,"end_word":19,"sentiment":"negative","sentiment_score":-0.8063910007476807}],"average":{"sentiment":"negative","sentiment_score":-0.80639098240779}}}}