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Jonathan. Please stay on the line. Hello? Hello?\n\nI'm sorry? Yes. Where are you calling from?","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.88,"end":5.38,"sentiment":"neutral","sentiment_score":-0.005187219852814451},{"text":"Jonathan.","start":15.675,"end":16.175,"sentiment":"neutral","sentiment_score":-0.003500061109662056},{"text":"Please stay on the line.","start":16.555,"end":18.095001,"sentiment":"neutral","sentiment_score":-0.029789604246616364},{"text":"Hello?","start":34.6,"end":35.1,"sentiment":"neutral","sentiment_score":-0.002270386554300785},{"text":"Hello?","start":41.855003,"end":42.355003,"sentiment":"neutral","sentiment_score":0.1454348266124725}],"sentiment":"neutral","sentiment_score":-0.003844964997066807,"num_words":24,"start":0.88,"end":42.355003},{"sentences":[{"text":"I'm sorry?","start":52.015,"end":52.595,"sentiment":"neutral","sentiment_score":-0.11204047501087189},{"text":"Yes.","start":57.760002,"end":58.08,"sentiment":"neutral","sentiment_score":-0.02546241506934166},{"text":"Where are you calling from?","start":58.08,"end":59.460003,"sentiment":"neutral","sentiment_score":-0.03068612813949585}],"sentiment":"neutral","sentiment_score":-0.050371750723570585,"num_words":8,"start":52.015,"end":59.460003}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking for Jonathan.\n\nChannel 1: Jonathan. Please stay on the line. Hello?\n\nChannel 0: Hello? Yes. Hi. Good afternoon, Jonathan.\n\nChannel 1: Hello?\n\nChannel 0: Yeah. Jonathan, good afternoon. This is Mary calling from Vigilance AI.\n\nChannel 1: I'm sorry?\n\nChannel 0: We are a sorry. Can you hear me?\n\nChannel 1: Yes. Where are you calling\n\nChannel 0: Yes. Where\n\nChannel 1: from?\n\nChannel 0: are you? Yeah. Vigilance AI, we are a cybersecurity company. So we run an AI powered MDR platform. And reason we called you because our CTO would love to have a quick demo with you just to introduce about our company.\n\nAnd we're just hoping and checking you do have an open schedule","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.88,"end":5.38,"sentiment":"neutral","sentiment_score":-0.005187219852814451}],"sentiment":"neutral","sentiment_score":-0.005187219852814451,"channel":1,"num_words":16,"start":0.88,"end":5.38},{"sentences":[{"text":"I'm looking for Jonathan.","start":7.3599997,"end":9.059999,"sentiment":"neutral","sentiment_score":0.00490446574985981}],"sentiment":"neutral","sentiment_score":0.00490446574985981,"channel":0,"num_words":4,"start":7.3599997,"end":9.059999},{"sentences":[{"text":"Jonathan.","start":15.675,"end":16.175,"sentiment":"neutral","sentiment_score":-0.003500061109662056},{"text":"Please stay on the line.","start":16.555,"end":18.095001,"sentiment":"neutral","sentiment_score":-0.029789604246616364},{"text":"Hello?","start":34.6,"end":35.1,"sentiment":"neutral","sentiment_score":-0.002270386554300785}],"sentiment":"neutral","sentiment_score":-0.022102638413863524,"channel":1,"num_words":7,"start":15.675,"end":35.1},{"sentences":[{"text":"Hello?","start":38.36,"end":38.86,"sentiment":"neutral","sentiment_score":0.010070664808154106},{"text":"Yes.","start":39.935,"end":40.095,"sentiment":"neutral","sentiment_score":0.07003089040517807},{"text":"Hi.","start":40.095,"end":40.495003,"sentiment":"neutral","sentiment_score":0.1810583919286728},{"text":"Good afternoon, Jonathan.","start":40.495003,"end":41.715,"sentiment":"neutral","sentiment_score":0.3251957297325134}],"sentiment":"neutral","sentiment_score":0.20612452272325754,"channel":0,"num_words":6,"start":38.36,"end":41.715},{"sentences":[{"text":"Hello?","start":41.855003,"end":42.355003,"sentiment":"neutral","sentiment_score":0.1454348266124725}],"sentiment":"neutral","sentiment_score":0.1454348266124725,"channel":1,"num_words":1,"start":41.855003,"end":42.355003},{"sentences":[{"text":"Yeah.","start":45.135002,"end":45.635002,"sentiment":"neutral","sentiment_score":0.1557864248752594},{"text":"Jonathan, good afternoon.","start":46.095,"end":47.475002,"sentiment":"neutral","sentiment_score":0.2687602639198303},{"text":"This is Mary calling from Vigilance AI.","start":47.535,"end":50.675003,"sentiment":"neutral","sentiment_score":0.16782392348561967}],"sentiment":"neutral","sentiment_score":0.1942576982758262,"channel":0,"num_words":11,"start":45.135002,"end":50.675003},{"sentences":[{"text":"I'm sorry?","start":52.015,"end":52.595,"sentiment":"neutral","sentiment_score":-0.11204047501087189}],"sentiment":"neutral","sentiment_score":-0.11204047501087189,"channel":1,"num_words":2,"start":52.015,"end":52.595},{"sentences":[{"text":"We are a sorry.","start":52.175003,"end":56.23,"sentiment":"neutral","sentiment_score":-0.2394796386361122},{"text":"Can you hear me?","start":56.23,"end":57.21,"sentiment":"neutral","sentiment_score":-0.1732862889766693}],"sentiment":"neutral","sentiment_score":-0.20638296380639076,"channel":0,"num_words":8,"start":52.175003,"end":57.21},{"sentences":[{"text":"Yes.","start":57.760002,"end":58.08,"sentiment":"neutral","sentiment_score":-0.02546241506934166},{"text":"Where are you calling","start":58.08,"end":58.960003,"sentiment":"neutral","sentiment_score":-0.03282987140119076}],"sentiment":"neutral","sentiment_score":-0.031356380134820935,"channel":1,"num_words":5,"start":57.760002,"end":58.960003},{"sentences":[{"text":"Yes.","start":58.629997,"end":58.87,"sentiment":"neutral","sentiment_score":-0.01482539251446724},{"text":"Where","start":58.87,"end":59.03,"sentiment":"neutral","sentiment_score":-0.024882443249225616}],"sentiment":"neutral","sentiment_score":-0.019853917881846428,"channel":0,"num_words":2,"start":58.629997,"end":59.03},{"sentences":[{"text":"from?","start":58.960003,"end":59.460003,"sentiment":"neutral","sentiment_score":-0.022111155092716217}],"sentiment":"neutral","sentiment_score":-0.022111155092716217,"channel":1,"num_words":1,"start":58.960003,"end":59.460003},{"sentences":[{"text":"are you?","start":59.03,"end":59.35,"sentiment":"neutral","sentiment_score":-0.012037675362080336},{"text":"Yeah.","start":59.35,"end":59.85,"sentiment":"neutral","sentiment_score":0.08944842219352722},{"text":"Vigilance AI, we are a cybersecurity company.","start":60.55,"end":64.65,"sentiment":"neutral","sentiment_score":0.1626170878963811},{"text":"So we run an AI powered MDR platform.","start":65.27,"end":68.25,"sentiment":"neutral","sentiment_score":0.26926846615970135},{"text":"And reason we called you because our CTO would love to have a quick demo with you just to introduce about our company.","start":69.685,"end":77.145,"sentiment":"positive","sentiment_score":0.4040913471709127}],"sentiment":"neutral","sentiment_score":0.3085839366086009,"channel":0,"num_words":41,"start":59.03,"end":77.145},{"sentences":[{"text":"And we're just hoping and checking you do have an open schedule","start":78.405,"end":82.185,"sentiment":"neutral","sentiment_score":0.26885297025243443}],"sentiment":"neutral","sentiment_score":0.26885297025243443,"channel":0,"num_words":12,"start":78.405,"end":82.185}]},"summary":{"result":"success","short":"The customer is trying to reach Jonathan and Mary from Carrefourance AI, a cybersecurity company, calls to schedule a demo for their AI-powered MDR platform. The customer asks if Jonathan has an open schedule, but the call ends abruptly due to technical difficulties."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. I'm looking for Jonathan.","start_word":1,"end_word":20,"intents":[{"intent":"Record call","confidence_score":0.15453717},{"intent":"Check availability and availability","confidence_score":0.00021957773}]},{"text":"Vigilance AI, we are a cybersecurity company. So we run an AI powered MDR platform. And reason we called you because our CTO would love to have a quick demo with you just to introduce about our company.","start_word":66,"end_word":103,"intents":[{"intent":"Discuss company","confidence_score":0.0046917433}]},{"text":"And reason we called you because our CTO would love to have a quick demo with you just to introduce about our company.","start_word":81,"end_word":103,"intents":[{"intent":"Schedule demo","confidence_score":0.7136078}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. I'm looking for Jonathan. Jonathan. Please stay on the line. Hello? Hello? Yes. Hi. Good afternoon, Jonathan. Hello? Yeah. Jonathan, good afternoon. This is Mary calling from Vigilance AI. I'm sorry? We are a sorry. Can you hear me? Yes. Where are you calling Yes. Where from? are you? Yeah. Vigilance AI, we are a cybersecurity company. So we run an AI powered MDR platform.","start_word":0,"end_word":80,"sentiment":"neutral","sentiment_score":0.05754540860652923},{"text":"And reason we called you because our CTO would love to have a quick demo with you just to introduce about our company.","start_word":81,"end_word":103,"sentiment":"positive","sentiment_score":0.4077090620994568},{"text":"And we're just hoping and checking you do have an open schedule","start_word":104,"end_word":115,"sentiment":"neutral","sentiment_score":0.2765349745750427}],"average":{"sentiment":"neutral","sentiment_score":0.132669531268838}}}}