{"metadata":{"transaction_key":"deprecated","request_id":"01a0ebd9-abd7-77e0-a350-263fc86587d5","sha256":"b805bde087572c06c34ad1606f9025e4e75c694264140ab6dc940e790c2cdb1a","created":"2026-09-29T06:28:27.763Z","duration":60.551937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":94,"output_tokens":47},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":104,"output_tokens":104},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":104,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. This is Amira from Gutter Green Forest. Hi. This is Amira from Goddard Green Forest. I'm just calling about your recent inquiry for Goddard Green.","confidence":0.9980469,"words":[{"word":"hi","start":7.12,"end":7.44,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.10580205917358398},{"word":"this","start":7.44,"end":7.6,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1413743793964386},{"word":"is","start":7.6,"end":7.7599998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1339610069990158},{"word":"amira","start":7.7599998,"end":8.24,"confidence":0.8208008,"punctuated_word":"Amira","sentiment":"neutral","sentiment_score":0.17009226977825165},{"word":"from","start":8.24,"end":8.48,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.21271544694900513},{"word":"gutter","start":8.48,"end":8.8,"confidence":0.55133057,"punctuated_word":"Gutter","sentiment":"neutral","sentiment_score":0.17613521218299866},{"word":"green","start":8.8,"end":9.12,"confidence":0.8588867,"punctuated_word":"Green","sentiment":"neutral","sentiment_score":0.14579711854457855},{"word":"forest","start":9.12,"end":9.62,"confidence":0.9020996,"punctuated_word":"Forest.","sentiment":"neutral","sentiment_score":0.15414880216121674},{"word":"hi","start":49.466877,"end":49.786877,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06638695299625397},{"word":"this","start":49.786877,"end":50.186874,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07860743999481201},{"word":"is","start":50.186874,"end":50.346874,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08492058515548706},{"word":"amira","start":50.346874,"end":50.826874,"confidence":0.7495117,"punctuated_word":"Amira","sentiment":"neutral","sentiment_score":0.10157419741153716},{"word":"from","start":50.826874,"end":51.146873,"confidence":0.99609375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.12113777548074722},{"word":"goddard","start":51.146873,"end":51.546875,"confidence":0.30297852,"punctuated_word":"Goddard","sentiment":"neutral","sentiment_score":0.09738680720329285},{"word":"green","start":51.546875,"end":51.786877,"confidence":0.4038086,"punctuated_word":"Green","sentiment":"neutral","sentiment_score":0.07055892050266266},{"word":"forest","start":51.786877,"end":52.266876,"confidence":0.7390137,"punctuated_word":"Forest.","sentiment":"neutral","sentiment_score":0.07707386463880539},{"word":"i'm","start":52.266876,"end":52.506874,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.10660342872142792},{"word":"just","start":52.506874,"end":52.666874,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.103950634598732},{"word":"calling","start":52.666874,"end":52.986874,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.03925143927335739},{"word":"about","start":52.986874,"end":53.306877,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.08310411870479584},{"word":"your","start":53.306877,"end":53.466873,"confidence":0.9838867,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1356280893087387},{"word":"recent","start":53.466873,"end":53.866875,"confidence":0.9223633,"punctuated_word":"recent","sentiment":"neutral","sentiment_score":0.08684515953063965},{"word":"inquiry","start":53.866875,"end":54.366875,"confidence":0.9980469,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":0.08870714902877808},{"word":"for","start":54.506874,"end":55.006874,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.021639369428157806},{"word":"goddard","start":55.146873,"end":55.546875,"confidence":0.96777344,"punctuated_word":"Goddard","sentiment":"neutral","sentiment_score":0.04566725343465805},{"word":"green","start":55.546875,"end":56.046875,"confidence":0.91186523,"punctuated_word":"Green.","sentiment":"neutral","sentiment_score":0.033168725669384}],"paragraphs":{"transcript":"\nHi. This is Amira from Gutter Green Forest. Hi. This is Amira from Goddard Green Forest. I'm just calling about your recent inquiry for Goddard Green.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.12,"end":7.44,"sentiment":"neutral","sentiment_score":0.10580205917358398},{"text":"This is Amira from Gutter Green Forest.","start":7.44,"end":9.62,"sentiment":"neutral","sentiment_score":0.1620320337159293},{"text":"Hi.","start":49.466877,"end":49.786877,"sentiment":"neutral","sentiment_score":0.06638695299625397},{"text":"This is Amira from Goddard Green Forest.","start":49.786877,"end":52.266876,"sentiment":"neutral","sentiment_score":0.09017994148390633},{"text":"I'm just calling about your recent inquiry for Goddard Green.","start":52.266876,"end":56.046875,"sentiment":"neutral","sentiment_score":0.07445653676986694}],"sentiment":"neutral","sentiment_score":0.10316300793335988,"num_words":26,"start":7.12,"end":56.046875}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Amira. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.08,"end":0.39999998,"confidence":0.9724121,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03534306585788727},{"word":"if","start":0.39999998,"end":0.48,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.011232241988182068},{"word":"you","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0032585076987743378},{"word":"record","start":0.71999997,"end":1.12,"confidence":0.99902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.0020774416625499725},{"word":"your","start":1.12,"end":1.28,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0038758553564548497},{"word":"name","start":1.28,"end":1.5999999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0016400739550590515},{"word":"and","start":1.5999999,"end":1.8399999,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0023425407707691193},{"word":"reason","start":1.8399999,"end":2.1599998,"confidence":0.9980469,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.004304666072130203},{"word":"for","start":2.1599998,"end":2.3999999,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.00405125692486763},{"word":"calling","start":2.3999999,"end":2.8799999,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.008968498557806015},{"word":"i'll","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0030675928574055433},{"word":"see","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.01015600562095642},{"word":"if","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.000780763104557991},{"word":"this","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.020643576979637143},{"word":"person","start":3.6799998,"end":4.0,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.016426552087068558},{"word":"is","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.003254316747188568},{"word":"available","start":4.24,"end":4.74,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.0170290470123291},{"word":"thanks","start":15.515,"end":15.915,"confidence":0.9975586,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6247847080230713},{"word":"amira","start":15.915,"end":16.415,"confidence":0.9192708,"punctuated_word":"Amira.","sentiment":"positive","sentiment_score":0.5385405421257019},{"word":"please","start":16.635,"end":16.955,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.08625580370426178},{"word":"stay","start":16.955,"end":17.115,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.026735857129096985},{"word":"on","start":17.115,"end":17.275,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.09401807188987732},{"word":"the","start":17.275,"end":17.435001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02808348834514618},{"word":"line","start":17.435001,"end":17.935001,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.07005870342254639},{"word":"i'm","start":39.34,"end":39.66,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.29300054907798767},{"word":"sorry","start":39.66,"end":40.059998,"confidence":0.9621582,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.32484644651412964},{"word":"this","start":40.059998,"end":40.3,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.5423439145088196},{"word":"person","start":40.3,"end":40.62,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5197370648384094},{"word":"is","start":40.62,"end":40.78,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4595800042152405},{"word":"not","start":40.78,"end":41.02,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.46329987049102783},{"word":"available","start":41.02,"end":41.52,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.46941399574279785},{"word":"if","start":41.739998,"end":41.9,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2987057566642761},{"word":"you","start":41.9,"end":42.059998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21038343012332916},{"word":"would","start":42.059998,"end":42.22,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.1982110440731049},{"word":"like","start":42.22,"end":42.379997,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.20050157606601715},{"word":"to","start":42.379997,"end":42.54,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.24119669198989868},{"word":"leave","start":42.54,"end":42.78,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2039104551076889},{"word":"an","start":42.78,"end":42.94,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2264754623174667},{"word":"additional","start":42.94,"end":43.42,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.2166762799024582},{"word":"message","start":43.42,"end":43.92,"confidence":1.0,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2732864320278168},{"word":"please","start":44.075,"end":44.395,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.26417961716651917},{"word":"reply","start":44.395,"end":44.795,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.316320538520813},{"word":"after","start":44.795,"end":45.114998,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.2144882529973984},{"word":"the","start":45.114998,"end":45.274998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2594115734100342},{"word":"tone","start":45.274998,"end":45.774998,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.2256605923175812}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Amira. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.03534306585788727},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.74,"sentiment":"neutral","sentiment_score":-0.002102216283674352},{"text":"Thanks, Amira.","start":15.515,"end":16.415,"sentiment":"positive","sentiment_score":0.5816626250743866},{"text":"Please stay on the line.","start":16.635,"end":17.935001,"sentiment":"neutral","sentiment_score":-0.026528063416481017},{"text":"I'm sorry.","start":39.34,"end":40.059998,"sentiment":"neutral","sentiment_score":-0.30892349779605865}],"sentiment":"neutral","sentiment_score":0.01594405933820571,"num_words":26,"start":0.08,"end":40.059998},{"sentences":[{"text":"This person is not available.","start":40.059998,"end":41.52,"sentiment":"negative","sentiment_score":-0.49087496995925906},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.739998,"end":45.774998,"sentiment":"neutral","sentiment_score":-0.23924340733460017}],"sentiment":"neutral","sentiment_score":-0.30546223960424723,"num_words":19,"start":40.059998,"end":45.774998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi. This is Amira from Gutter Green Forest.\n\nChannel 1: Thanks, Amira. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hi. This is Amira from Goddard Green Forest. I'm just calling about your recent inquiry for Goddard Green.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.03534306585788727},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.74,"sentiment":"neutral","sentiment_score":-0.002102216283674352}],"sentiment":"neutral","sentiment_score":0.00010044737171162578,"channel":1,"num_words":17,"start":0.08,"end":4.74},{"sentences":[{"text":"Hi.","start":7.12,"end":7.44,"sentiment":"neutral","sentiment_score":0.10580205917358398},{"text":"This is Amira from Gutter Green Forest.","start":7.44,"end":9.62,"sentiment":"neutral","sentiment_score":0.1620320337159293}],"sentiment":"neutral","sentiment_score":0.15500328689813614,"channel":0,"num_words":8,"start":7.12,"end":9.62},{"sentences":[{"text":"Thanks, Amira.","start":15.515,"end":16.415,"sentiment":"positive","sentiment_score":0.5816626250743866},{"text":"Please stay on the line.","start":16.635,"end":17.935001,"sentiment":"neutral","sentiment_score":-0.026528063416481017},{"text":"I'm sorry.","start":39.34,"end":40.059998,"sentiment":"neutral","sentiment_score":-0.30892349779605865},{"text":"This person is not available.","start":40.059998,"end":41.52,"sentiment":"negative","sentiment_score":-0.49087496995925906},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.739998,"end":45.774998,"sentiment":"neutral","sentiment_score":-0.23924340733460017}],"sentiment":"neutral","sentiment_score":-0.19253373625023024,"channel":1,"num_words":28,"start":15.515,"end":45.774998},{"sentences":[{"text":"Hi.","start":49.466877,"end":49.786877,"sentiment":"neutral","sentiment_score":0.06638695299625397},{"text":"This is Amira from Goddard Green Forest.","start":49.786877,"end":52.266876,"sentiment":"neutral","sentiment_score":0.09017994148390633},{"text":"I'm just calling about your recent inquiry for Goddard Green.","start":52.266876,"end":56.046875,"sentiment":"neutral","sentiment_score":0.07445653676986694}],"sentiment":"neutral","sentiment_score":0.08012288394901487,"channel":0,"num_words":18,"start":49.466877,"end":56.046875}]},"summary":{"result":"success","short":"The Gutter Green Forest representative, Amira, is not available and asks the caller to leave an additional message. Amira then from Goddard Green Forest calls to follow up on a recent inquiry for Goddard Green Forest."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Hi.","start_word":1,"end_word":17,"intents":[{"intent":"Record call","confidence_score":0.13282916}]},{"text":"If you would like to leave an additional message, please reply after the tone. Hi.","start_word":39,"end_word":53,"intents":[{"intent":"Leave message","confidence_score":0.023062712}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi. This is Amira from Gutter Green Forest.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.05616654455661774},{"text":"Thanks, Amira.","start_word":25,"end_word":26,"sentiment":"positive","sentiment_score":0.5672886371612549},{"text":"Please stay on the line. I'm sorry.","start_word":27,"end_word":33,"sentiment":"neutral","sentiment_score":-0.15739941596984863},{"text":"This person is not available.","start_word":34,"end_word":38,"sentiment":"negative","sentiment_score":-0.4872981309890747},{"text":"If you would like to leave an additional message, please reply after the tone. Hi. This is Amira from Goddard Green Forest. I'm just calling about your recent inquiry for Goddard Green.","start_word":39,"end_word":70,"sentiment":"neutral","sentiment_score":-0.03306027501821518}],"average":{"sentiment":"neutral","sentiment_score":-0.0068958413142424365}}}}