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customer is on their lunch break and has an appointment at 3. They ask the agent if the agent is available in half an hour to give a quick callback to the customer. The customer apologizes for their delay and mentions they will not be able to make the appointment at the moment."},"intents":{"segments":[{"text":"I could give him a callback. Yeah.","start_word":70,"end_word":76,"intents":[{"intent":"Schedule callback","confidence_score":0.37449062}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? I'm on mute. That was me. Sorry. I have your appointment on the phone at three. I'm just on my lunch break at the moment. I gave him thirty minutes, and then I just quickly went on lunch because because I haven't had my lunch break yet. Could you see if he's available in half an hour as soon as I finish? Because I literally just stepped out. I could give him a callback. Yeah. Yeah. I can see if he's available. Okay.","start_word":0,"end_word":84,"sentiment":"neutral","sentiment_score":-0.03879966586828232},{"text":"Perfect. In Thank half you.","start_word":85,"end_word":89,"sentiment":"positive","sentiment_score":0.43372881412506104},{"text":"an hour. I just left the house just to get some air. So I won't be able to do it right now. No. Do you No. wanna That's see fine. if he's yeah. Because I literally just started my lunch break. Sorry. It's only half an hour. So could you see if he's free in half an hour for me to give him a quick callback? Yeah. Sure can. Yeah. Alrighty. Okay. Let me know how you Thanks. go.","start_word":90,"end_word":168,"sentiment":"neutral","sentiment_score":-0.008631865493953228},{"text":"Appreciate Thanks.","start_word":169,"end_word":170,"sentiment":"positive","sentiment_score":0.5793434977531433},{"text":"it. Bye. Bye.","start_word":171,"end_word":173,"sentiment":"neutral","sentiment_score":0.2235396504402161}],"average":{"sentiment":"neutral","sentiment_score":0.00781568815541822}}}}