{"metadata":{"transaction_key":"deprecated","request_id":"01a031bb-cc75-7bd3-809d-51d744f951b6","sha256":"268f415993d69269cf69343f6c249d8976b9ba1324beba1486aef3028d4501be","created":"2026-08-24T03:06:27.452Z","duration":89.56794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":156,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":182,"output_tokens":182},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":182,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Good afternoon. I'm looking for Michael Burn. This is Mary from Vigilance AI. Vigilance, v I g I l e n l e n s e. Yeah. Just following up with regards to the email we sent to Michael. I see. No worries. Maybe I'll just try to ring back again. Thank you.","confidence":0.9980469,"words":[{"word":"yes","start":10.96,"end":11.28,"confidence":0.939209,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.20368227362632751},{"word":"good","start":11.28,"end":11.44,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.39384031295776367},{"word":"afternoon","start":11.44,"end":11.94,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3411707282066345},{"word":"i'm","start":12.16,"end":12.32,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1476556956768036},{"word":"looking","start":12.32,"end":12.639999,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.14415644109249115},{"word":"for","start":12.639999,"end":13.12,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10666884481906892},{"word":"michael","start":13.12,"end":13.599999,"confidence":0.97314453,"punctuated_word":"Michael","sentiment":"neutral","sentiment_score":0.07775934785604477},{"word":"burn","start":13.599999,"end":14.099999,"confidence":0.6016846,"punctuated_word":"Burn.","sentiment":"neutral","sentiment_score":0.06449706852436066},{"word":"this","start":19.974998,"end":20.215,"confidence":0.9506836,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.002023162320256233},{"word":"is","start":20.215,"end":20.455,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.012784615159034727},{"word":"mary","start":20.455,"end":20.855,"confidence":0.9970703,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.016336703673005104},{"word":"from","start":20.855,"end":21.355,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.02393568493425846},{"word":"vigilance","start":21.574999,"end":22.074999,"confidence":0.94433594,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.011232040822505953},{"word":"ai","start":24.855,"end":25.355,"confidence":0.62231445,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.011054487898945808},{"word":"vigilance","start":28.134998,"end":28.634998,"confidence":0.9251302,"punctuated_word":"Vigilance,","sentiment":"neutral","sentiment_score":-0.0014025019481778145},{"word":"v","start":29.015,"end":29.414999,"confidence":0.99902344,"punctuated_word":"v","sentiment":"neutral","sentiment_score":-0.0010063005611300468},{"word":"i","start":29.414999,"end":29.735,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0005742581561207771},{"word":"g","start":29.735,"end":29.974998,"confidence":0.9970703,"punctuated_word":"g","sentiment":"neutral","sentiment_score":0.00020643137395381927},{"word":"i","start":29.974998,"end":30.294998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00037986505776643753},{"word":"l","start":30.294998,"end":30.454998,"confidence":0.99609375,"punctuated_word":"l","sentiment":"neutral","sentiment_score":-0.0035814810544252396},{"word":"e","start":30.454998,"end":30.775,"confidence":0.99902344,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.0035956460051238537},{"word":"n","start":30.775,"end":31.275,"confidence":0.99316406,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.003133293241262436},{"word":"l","start":31.49,"end":31.89,"confidence":0.9819336,"punctuated_word":"l","sentiment":"neutral","sentiment_score":-0.0024553933180868626},{"word":"e","start":31.89,"end":32.39,"confidence":1.0,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.0001202896237373352},{"word":"n","start":32.61,"end":32.69,"confidence":1.0,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.0035948818549513817},{"word":"s","start":32.69,"end":33.19,"confidence":0.9873047,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.002532774582505226},{"word":"e","start":33.329998,"end":33.829998,"confidence":0.9941406,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":0.0042067766189575195},{"word":"yeah","start":39.809998,"end":40.05,"confidence":0.7475586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03952261433005333},{"word":"just","start":40.05,"end":40.55,"confidence":0.39331055,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.0031133778393268585},{"word":"following","start":45.065,"end":45.565,"confidence":0.9980469,"punctuated_word":"following","sentiment":"neutral","sentiment_score":-0.015541810542345049},{"word":"up","start":45.625,"end":46.024998,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.010074269026517868},{"word":"with","start":46.024998,"end":46.184998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0047775376588106155},{"word":"regards","start":46.184998,"end":46.585,"confidence":0.9970703,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":0.0012599658221006391},{"word":"to","start":46.585,"end":46.745,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.004243841394782066},{"word":"the","start":46.745,"end":46.905,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005217092111706734},{"word":"email","start":46.905,"end":47.305,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.0028450824320316315},{"word":"we","start":47.305,"end":47.465,"confidence":0.99121094,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.004016757011413574},{"word":"sent","start":47.465,"end":47.704998,"confidence":0.9980469,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.007222160696983337},{"word":"to","start":47.704998,"end":48.105,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.009571900591254234},{"word":"michael","start":48.105,"end":48.605,"confidence":0.9902344,"punctuated_word":"Michael.","sentiment":"neutral","sentiment_score":0.0039706965908408165},{"word":"i","start":82.025,"end":82.265,"confidence":0.6176758,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.005581814795732498},{"word":"see","start":82.265,"end":82.765,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.017799479886889458},{"word":"no","start":82.905,"end":83.065,"confidence":0.72021484,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.033300697803497314},{"word":"worries","start":83.065,"end":83.385,"confidence":0.9946289,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.005595475435256958},{"word":"maybe","start":83.385,"end":83.625,"confidence":1.0,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.09575249254703522},{"word":"i'll","start":83.625,"end":83.865,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.03779485821723938},{"word":"just","start":83.865,"end":84.025,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0603780671954155},{"word":"try","start":84.025,"end":84.265,"confidence":0.8925781,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.09157731384038924},{"word":"to","start":84.265,"end":84.345,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05771183967590332},{"word":"ring","start":84.345,"end":84.585,"confidence":0.9970703,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.036566585302352905},{"word":"back","start":84.585,"end":84.825,"confidence":0.9980469,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05885564535856247},{"word":"again","start":84.825,"end":85.225,"confidence":0.9995117,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.0035552978515625},{"word":"thank","start":85.225,"end":85.465,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5253586173057556},{"word":"you","start":85.465,"end":85.965,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4489721953868866}],"paragraphs":{"transcript":"\nYes. Good afternoon. I'm looking for Michael Burn. This is Mary from Vigilance AI. Vigilance, v I g I l e n l e n s e.\n\nYeah. Just following up with regards to the email we sent to Michael. I see. No worries. Maybe I'll just try to ring back again.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":10.96,"end":11.28,"sentiment":"neutral","sentiment_score":0.20368227362632751},{"text":"Good afternoon.","start":11.28,"end":11.94,"sentiment":"positive","sentiment_score":0.3675055205821991},{"text":"I'm looking for Michael Burn.","start":12.16,"end":14.099999,"sentiment":"neutral","sentiment_score":0.10814747959375381},{"text":"This is Mary from Vigilance AI.","start":19.974998,"end":25.355,"sentiment":"neutral","sentiment_score":0.012220061694582304},{"text":"Vigilance, v I g I l e n l e n s e.","start":28.134998,"end":33.829998,"sentiment":"neutral","sentiment_score":-0.0009152014524890826}],"sentiment":"neutral","sentiment_score":0.0570686468164678,"num_words":27,"start":10.96,"end":33.829998},{"sentences":[{"text":"Yeah.","start":39.809998,"end":40.05,"sentiment":"neutral","sentiment_score":0.03952261433005333},{"text":"Just following up with regards to the email we sent to Michael.","start":40.05,"end":48.605,"sentiment":"neutral","sentiment_score":-0.003001884169255694},{"text":"I see.","start":82.025,"end":82.765,"sentiment":"neutral","sentiment_score":0.011690647341310978},{"text":"No worries.","start":82.905,"end":83.385,"sentiment":"neutral","sentiment_score":0.013852611184120178},{"text":"Maybe I'll just try to ring back again.","start":83.385,"end":85.225,"sentiment":"neutral","sentiment_score":-0.05438518803566694}],"sentiment":"neutral","sentiment_score":-0.015219799317419529,"num_words":25,"start":39.809998,"end":85.225},{"sentences":[{"text":"Thank you.","start":85.225,"end":85.965,"sentiment":"positive","sentiment_score":0.4871654063463211}],"sentiment":"positive","sentiment_score":0.4871654063463211,"num_words":2,"start":85.225,"end":85.965}]}}]},{"alternatives":[{"transcript":"Hello. This is Aetna's reception. How can I help you? Yeah. What was your agent for calling? Delete sorry. Say that one more time. Yeah. No worries. And just what was the reason for cooling? No worries. Yep. Sorry about that. Yeah. Looks like Michael Burn is just in a meeting at the moment. Can I just leave a message for you? Thank you. Bye bye.","confidence":0.99316406,"words":[{"word":"hello","start":7.68,"end":8.0,"confidence":0.9406738,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.08922021090984344},{"word":"this","start":8.0,"end":8.24,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.13230790197849274},{"word":"is","start":8.24,"end":8.32,"confidence":0.97509766,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11405742168426514},{"word":"aetna's","start":8.32,"end":8.72,"confidence":0.5891113,"punctuated_word":"Aetna's","sentiment":"neutral","sentiment_score":0.12651239335536957},{"word":"reception","start":8.72,"end":9.22,"confidence":0.99609375,"punctuated_word":"reception.","sentiment":"neutral","sentiment_score":0.1233726367354393},{"word":"how","start":9.36,"end":9.5199995,"confidence":0.9892578,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.15875203907489777},{"word":"can","start":9.5199995,"end":9.679999,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1683104932308197},{"word":"i","start":9.679999,"end":9.76,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1617818921804428},{"word":"help","start":9.76,"end":10.0,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.16343270242214203},{"word":"you","start":10.0,"end":10.5,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.12800072133541107},{"word":"yeah","start":15.8550005,"end":16.355,"confidence":0.89868164,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03594399616122246},{"word":"what","start":17.615,"end":17.855,"confidence":0.72021484,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.007394075393676758},{"word":"was","start":17.855,"end":18.015,"confidence":0.9951172,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.003429640084505081},{"word":"your","start":18.015,"end":18.175,"confidence":0.81591797,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0011612549424171448},{"word":"agent","start":18.175,"end":18.415,"confidence":0.4970703,"punctuated_word":"agent","sentiment":"neutral","sentiment_score":-0.001577075570821762},{"word":"for","start":18.415,"end":18.495,"confidence":0.95410156,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.004496833309531212},{"word":"calling","start":18.495,"end":18.995,"confidence":0.99853516,"punctuated_word":"calling?","sentiment":"neutral","sentiment_score":0.00469591747969389},{"word":"delete","start":25.455,"end":25.695,"confidence":0.54833984,"punctuated_word":"Delete","sentiment":"neutral","sentiment_score":-0.07829617708921432},{"word":"sorry","start":25.935001,"end":26.175,"confidence":0.9851074,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.1329539567232132},{"word":"say","start":26.175,"end":26.415,"confidence":0.8574219,"punctuated_word":"Say","sentiment":"neutral","sentiment_score":-0.0990828052163124},{"word":"that","start":26.415,"end":26.654999,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.10233469307422638},{"word":"one","start":26.654999,"end":26.814999,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.11436764895915984},{"word":"more","start":26.814999,"end":26.975,"confidence":0.99609375,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.0918184295296669},{"word":"time","start":26.975,"end":27.3,"confidence":0.7949219,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.04489141330122948},{"word":"yeah","start":36.579998,"end":37.079998,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03807675465941429},{"word":"no","start":39.22,"end":39.46,"confidence":0.9633789,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.047857046127319336},{"word":"worries","start":39.46,"end":39.86,"confidence":0.9975586,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.03089209832251072},{"word":"and","start":39.86,"end":40.26,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.017143115401268005},{"word":"just","start":40.26,"end":40.66,"confidence":0.54003906,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.001241043210029602},{"word":"what","start":40.66,"end":40.82,"confidence":0.80810547,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.008595194667577744},{"word":"was","start":40.82,"end":40.98,"confidence":0.91015625,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.00912519544363022},{"word":"the","start":40.98,"end":41.14,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005635648965835571},{"word":"reason","start":41.14,"end":41.46,"confidence":0.99316406,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.012725431472063065},{"word":"for","start":41.46,"end":41.699997,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.009187575429677963},{"word":"cooling","start":41.699997,"end":42.195,"confidence":0.9406738,"punctuated_word":"cooling?","sentiment":"neutral","sentiment_score":-0.00984034314751625},{"word":"no","start":60.72,"end":60.96,"confidence":0.9375,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.024557463824748993},{"word":"worries","start":60.96,"end":61.46,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.0006860960274934769},{"word":"yep","start":66.8,"end":67.3,"confidence":0.7069092,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.00804133154451847},{"word":"sorry","start":70.045,"end":70.284996,"confidence":0.41333008,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.15948499739170074},{"word":"about","start":70.284996,"end":70.445,"confidence":0.97802734,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.16777841746807098},{"word":"that","start":70.445,"end":70.945,"confidence":0.99658203,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.08105647563934326},{"word":"yeah","start":72.125,"end":72.625,"confidence":0.97143555,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012373970821499825},{"word":"looks","start":72.845,"end":73.165,"confidence":0.9111328,"punctuated_word":"Looks","sentiment":"neutral","sentiment_score":-0.012996802106499672},{"word":"like","start":73.165,"end":73.485,"confidence":0.9970703,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.020101919770240784},{"word":"michael","start":73.485,"end":73.985,"confidence":0.9819336,"punctuated_word":"Michael","sentiment":"neutral","sentiment_score":0.008910149335861206},{"word":"burn","start":74.125,"end":74.445,"confidence":0.37109375,"punctuated_word":"Burn","sentiment":"neutral","sentiment_score":-0.014106497168540956},{"word":"is","start":74.445,"end":74.604996,"confidence":0.8339844,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.028273887932300568},{"word":"just","start":74.604996,"end":75.104996,"confidence":0.97314453,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.015868183225393295},{"word":"in","start":77.165,"end":77.325,"confidence":0.9111328,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02991236373782158},{"word":"a","start":77.325,"end":77.565,"confidence":0.9819336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01805709488689899},{"word":"meeting","start":77.565,"end":77.965,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":-0.04257282614707947},{"word":"at","start":77.965,"end":78.125,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.028354212641716003},{"word":"the","start":78.125,"end":78.205,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005903773009777069},{"word":"moment","start":78.205,"end":78.705,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.002891864627599716},{"word":"can","start":79.085,"end":79.245,"confidence":0.98828125,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.018457360565662384},{"word":"i","start":79.245,"end":79.405,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.024622250348329544},{"word":"just","start":79.405,"end":79.645,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02612973749637604},{"word":"leave","start":79.645,"end":79.805,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.013685151934623718},{"word":"a","start":79.805,"end":79.965,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.014006007462739944},{"word":"message","start":79.965,"end":80.365,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.0018146596848964691},{"word":"for","start":80.365,"end":80.445,"confidence":0.89208984,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.007139809429645538},{"word":"you","start":80.445,"end":80.94294,"confidence":0.9941406,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.002709902822971344},{"word":"thank","start":86.46294,"end":86.782936,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5259683132171631},{"word":"you","start":86.782936,"end":87.282936,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4599040150642395},{"word":"bye","start":87.42294,"end":87.58294,"confidence":0.99609375,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.293786883354187},{"word":"bye","start":87.58294,"end":88.08294,"confidence":0.9975586,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.1907059550285339}],"paragraphs":{"transcript":"\nHello. This is Aetna's reception. How can I help you? Yeah. What was your agent for calling?\n\nDelete sorry. Say that one more time. Yeah. No worries. And just what was the reason for cooling?\n\nNo worries. Yep. Sorry about that. Yeah. Looks like Michael Burn is just in a meeting at the moment.\n\nCan I just leave a message for you? Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":7.68,"end":8.0,"sentiment":"neutral","sentiment_score":0.08922021090984344},{"text":"This is Aetna's reception.","start":8.0,"end":9.22,"sentiment":"neutral","sentiment_score":0.12406258843839169},{"text":"How can I help you?","start":9.36,"end":10.5,"sentiment":"neutral","sentiment_score":0.15605556964874268},{"text":"Yeah.","start":15.8550005,"end":16.355,"sentiment":"neutral","sentiment_score":0.03594399616122246},{"text":"What was your agent for calling?","start":17.615,"end":18.995,"sentiment":"neutral","sentiment_score":0.001380744855850935}],"sentiment":"neutral","sentiment_score":0.08293981636490892,"num_words":17,"start":7.68,"end":18.995},{"sentences":[{"text":"Delete sorry.","start":25.455,"end":26.175,"sentiment":"neutral","sentiment_score":-0.10562506690621376},{"text":"Say that one more time.","start":26.175,"end":27.3,"sentiment":"neutral","sentiment_score":-0.090498998016119},{"text":"Yeah.","start":36.579998,"end":37.079998,"sentiment":"neutral","sentiment_score":0.03807675465941429},{"text":"No worries.","start":39.22,"end":39.86,"sentiment":"neutral","sentiment_score":0.03937457222491503},{"text":"And just what was the reason for cooling?","start":39.86,"end":42.195,"sentiment":"neutral","sentiment_score":-0.004900914616882801}],"sentiment":"neutral","sentiment_score":-0.0325625856510467,"num_words":18,"start":25.455,"end":42.195},{"sentences":[{"text":"No worries.","start":60.72,"end":61.46,"sentiment":"neutral","sentiment_score":0.012621779926121235},{"text":"Yep.","start":66.8,"end":67.3,"sentiment":"neutral","sentiment_score":-0.00804133154451847},{"text":"Sorry about that.","start":70.045,"end":70.945,"sentiment":"neutral","sentiment_score":-0.13610663016637167},{"text":"Yeah.","start":72.125,"end":72.625,"sentiment":"neutral","sentiment_score":0.012373970821499825},{"text":"Looks like Michael Burn is just in a meeting at the moment.","start":72.845,"end":78.705,"sentiment":"neutral","sentiment_score":-0.017028795555233955}],"sentiment":"neutral","sentiment_score":-0.030688907264878874,"num_words":19,"start":60.72,"end":78.705},{"sentences":[{"text":"Can I just leave a message for you?","start":79.085,"end":80.94294,"sentiment":"neutral","sentiment_score":0.012893134262412786},{"text":"Thank you.","start":86.46294,"end":87.282936,"sentiment":"positive","sentiment_score":0.4929361641407013},{"text":"Bye bye.","start":87.42294,"end":88.08294,"sentiment":"neutral","sentiment_score":0.24224641919136047}],"sentiment":"neutral","sentiment_score":0.13112585339695215,"num_words":12,"start":79.085,"end":88.08294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Aetna's reception. How can I help you?\n\nChannel 0: Yes. Good afternoon. I'm looking for Michael Burn.\n\nChannel 1: Yeah. What was your agent for calling?\n\nChannel 0: This is Mary from Vigilance AI.\n\nChannel 1: Delete sorry. Say that one more time.\n\nChannel 0: Vigilance, v I g I l e n l e n s e.\n\nChannel 1: Yeah. No worries.\n\nChannel 0: Yeah.\n\nChannel 1: And\n\nChannel 0: Just\n\nChannel 1: just what was the reason for cooling?\n\nChannel 0: following up with regards to the email we sent to Michael.\n\nChannel 1: No worries. Yep. Sorry about that. Yeah. Looks like Michael Burn is just in a meeting at the moment.\n\nCan I just leave a message for you?\n\nChannel 0: I see. No worries. Maybe I'll just try to ring back again. Thank you.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":7.68,"end":8.0,"sentiment":"neutral","sentiment_score":0.08922021090984344},{"text":"This is Aetna's reception.","start":8.0,"end":9.22,"sentiment":"neutral","sentiment_score":0.12406258843839169},{"text":"How can I help you?","start":9.36,"end":10.5,"sentiment":"neutral","sentiment_score":0.15605556964874268}],"sentiment":"neutral","sentiment_score":0.13657484129071235,"channel":1,"num_words":10,"start":7.68,"end":10.5},{"sentences":[{"text":"Yes.","start":10.96,"end":11.28,"sentiment":"neutral","sentiment_score":0.20368227362632751},{"text":"Good afternoon.","start":11.28,"end":11.94,"sentiment":"positive","sentiment_score":0.3675055205821991},{"text":"I'm looking for Michael Burn.","start":12.16,"end":14.099999,"sentiment":"neutral","sentiment_score":0.10814747959375381}],"sentiment":"neutral","sentiment_score":0.18492883909493685,"channel":0,"num_words":8,"start":10.96,"end":14.099999},{"sentences":[{"text":"Yeah.","start":15.8550005,"end":16.355,"sentiment":"neutral","sentiment_score":0.03594399616122246},{"text":"What was your agent for calling?","start":17.615,"end":18.995,"sentiment":"neutral","sentiment_score":0.001380744855850935}],"sentiment":"neutral","sentiment_score":0.006318352185189724,"channel":1,"num_words":7,"start":15.8550005,"end":18.995},{"sentences":[{"text":"This is Mary from Vigilance AI.","start":19.974998,"end":25.355,"sentiment":"neutral","sentiment_score":0.012220061694582304}],"sentiment":"neutral","sentiment_score":0.012220061694582304,"channel":0,"num_words":6,"start":19.974998,"end":25.355},{"sentences":[{"text":"Delete sorry.","start":25.455,"end":26.175,"sentiment":"neutral","sentiment_score":-0.10562506690621376},{"text":"Say that one more time.","start":26.175,"end":27.3,"sentiment":"neutral","sentiment_score":-0.090498998016119}],"sentiment":"neutral","sentiment_score":-0.09482073198471751,"channel":1,"num_words":7,"start":25.455,"end":27.3},{"sentences":[{"text":"Vigilance, v I g I l e n l e n s e.","start":28.134998,"end":33.829998,"sentiment":"neutral","sentiment_score":-0.0009152014524890826}],"sentiment":"neutral","sentiment_score":-0.0009152014524890826,"channel":0,"num_words":13,"start":28.134998,"end":33.829998},{"sentences":[{"text":"Yeah.","start":36.579998,"end":37.079998,"sentiment":"neutral","sentiment_score":0.03807675465941429},{"text":"No worries.","start":39.22,"end":39.86,"sentiment":"neutral","sentiment_score":0.03937457222491503}],"sentiment":"neutral","sentiment_score":0.038941966369748116,"channel":1,"num_words":3,"start":36.579998,"end":39.86},{"sentences":[{"text":"Yeah.","start":39.809998,"end":40.05,"sentiment":"neutral","sentiment_score":0.03952261433005333}],"sentiment":"neutral","sentiment_score":0.03952261433005333,"channel":0,"num_words":1,"start":39.809998,"end":40.05},{"sentences":[{"text":"And","start":39.86,"end":40.26,"sentiment":"neutral","sentiment_score":0.017143115401268005}],"sentiment":"neutral","sentiment_score":0.017143115401268005,"channel":1,"num_words":1,"start":39.86,"end":40.26},{"sentences":[{"text":"Just","start":40.05,"end":40.55,"sentiment":"neutral","sentiment_score":0.0031133778393268585}],"sentiment":"neutral","sentiment_score":0.0031133778393268585,"channel":0,"num_words":1,"start":40.05,"end":40.55},{"sentences":[{"text":"just what was the reason for cooling?","start":40.26,"end":42.195,"sentiment":"neutral","sentiment_score":-0.008050061762332916}],"sentiment":"neutral","sentiment_score":-0.008050061762332916,"channel":1,"num_words":7,"start":40.26,"end":42.195},{"sentences":[{"text":"following up with regards to the email we sent to Michael.","start":45.065,"end":48.605,"sentiment":"neutral","sentiment_score":-0.003557817079126835}],"sentiment":"neutral","sentiment_score":-0.003557817079126835,"channel":0,"num_words":11,"start":45.065,"end":48.605},{"sentences":[{"text":"No worries.","start":60.72,"end":61.46,"sentiment":"neutral","sentiment_score":0.012621779926121235},{"text":"Yep.","start":66.8,"end":67.3,"sentiment":"neutral","sentiment_score":-0.00804133154451847},{"text":"Sorry about that.","start":70.045,"end":70.945,"sentiment":"neutral","sentiment_score":-0.13610663016637167},{"text":"Yeah.","start":72.125,"end":72.625,"sentiment":"neutral","sentiment_score":0.012373970821499825},{"text":"Looks like Michael Burn is just in a meeting at the moment.","start":72.845,"end":78.705,"sentiment":"neutral","sentiment_score":-0.017028795555233955}],"sentiment":"neutral","sentiment_score":-0.030688907264878874,"channel":1,"num_words":19,"start":60.72,"end":78.705},{"sentences":[{"text":"Can I just leave a message for you?","start":79.085,"end":80.94294,"sentiment":"neutral","sentiment_score":0.012893134262412786}],"sentiment":"neutral","sentiment_score":0.012893134262412786,"channel":1,"num_words":8,"start":79.085,"end":80.94294},{"sentences":[{"text":"I see.","start":82.025,"end":82.765,"sentiment":"neutral","sentiment_score":0.011690647341310978},{"text":"No worries.","start":82.905,"end":83.385,"sentiment":"neutral","sentiment_score":0.013852611184120178},{"text":"Maybe I'll just try to ring back again.","start":83.385,"end":85.225,"sentiment":"neutral","sentiment_score":-0.05438518803566694},{"text":"Thank you.","start":85.225,"end":85.965,"sentiment":"positive","sentiment_score":0.4871654063463211}],"sentiment":"neutral","sentiment_score":0.0421668446755835,"channel":0,"num_words":14,"start":82.025,"end":85.965},{"sentences":[{"text":"Thank you.","start":86.46294,"end":87.282936,"sentiment":"positive","sentiment_score":0.4929361641407013},{"text":"Bye bye.","start":87.42294,"end":88.08294,"sentiment":"neutral","sentiment_score":0.24224641919136047}],"sentiment":"positive","sentiment_score":0.3675912916660309,"channel":1,"num_words":4,"start":86.46294,"end":88.08294}]},"summary":{"result":"success","short":"A representative from Aetna's reception answers a call and asks for the agent for Michael Burn. The representative checks if Michael is available and asks if she can leave a message regarding an email sent to him. Michael is in a meeting and the representative decides to try again later."},"intents":{"segments":[{"text":"Can I just leave a message for you? I see.","start_word":94,"end_word":103,"intents":[{"intent":"Request message","confidence_score":0.04017554}]}]},"sentiments":{"segments":[{"text":"Hello. This is Aetna's reception. How can I help you? Yes.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.13679908215999603},{"text":"Good afternoon.","start_word":11,"end_word":12,"sentiment":"positive","sentiment_score":0.35872727632522583},{"text":"I'm looking for Michael Burn. Yeah. What was your agent for calling? This is Mary from Vigilance AI. Delete sorry. Say that one more time. Vigilance, v I g I l e n l e n s e. Yeah. No worries. Yeah. And Just just what was the reason for cooling? following up with regards to the email we sent to Michael. No worries. Yep. Sorry about that. Yeah. Looks like Michael Burn is just in a meeting at the moment. Can I just leave a message for you? I see. No worries. Maybe I'll just try to ring back again.","start_word":13,"end_word":113,"sentiment":"neutral","sentiment_score":-0.004948118235915899},{"text":"Thank you. Thank you.","start_word":114,"end_word":117,"sentiment":"positive","sentiment_score":0.4781798720359802},{"text":"Bye bye.","start_word":118,"end_word":119,"sentiment":"neutral","sentiment_score":0.2706022262573242}],"average":{"sentiment":"neutral","sentiment_score":0.040899339613023694}}}}