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So you should have so if you go to our website, you'll see pay by bill. It'shelp.net.au. And then you click on that link, and then you got your portal login. It's called Jaden twenty twenty five. Okay. Alright. Well, hang on. Let me just check something for you, man. Hang on one second. Not a problem. Okay, sir. Okay. How do how do you normally pay by card or by oh, okay. Do you want me to add that card in for you so that that's all done, or you wanna do that yourself? So on the website, you you just click on either pay my bill on my account, top right hand side. You're you're in airtel.net.au. Right? Oh, you're in the portal. Yeah. Okay. So you're in the portal. So if you go to pay Rick's payment credentials, click on that. PayRig's payment credentials. Do you see that? Okay. So what are you what are you seeing on your oh, okay. Cool. Cool. Cool. Cool. Okay. So you go down four, you'll see finance. Okay. Then no. No. Just below that, it's got pay rigs payment credentials. That's weird. Okay. Well, okay. So so when you look at okay. So you're on your let's say you're at the dashboard. Right? Then on the on your dashboard, you'd see statistics, my products, finance tickets, and documents. Right? Yeah. Because you're in dashboard. You're in your dashboard. You'll see dashboard at the top. Alright? So if you look on your left hand side, you'll see other tabs like dashboard, statistics, my products, and finance. Okay. Click on finance, and then scroll down. You'll see pay rigs payment credentials. Click on that. Yeah. Yeah. Click on that. PayRigs payment. That's right. Click on that. Alright. And then you well, sorry? Yeah. Yeah. You could put that in or you whatever you wanna put in. Yeah. Yes. Do that and then click on accept DDA service agreement, save, and allow future charges, and that's it. All done. No. You're welcome, mate. Not a problem. Anything else I can do for you? You now want a couple $100,000 in your account or anything like that? Yeah. 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there, sir. Good. How are you? May I have your first name, please? Jay?\n\nYep. Jay then. And how are you today, mate? Jayden Gardner. Yeah?\n\nOkay. So you should have so if you go to our website, you'll see pay by bill. It'shelp.net.au. And then you click on that link, and then you got your portal login. It's called Jaden twenty twenty five.\n\nOkay. Alright. Well, hang on. Let me just check something for you, man. Hang on one second.\n\nNot a problem. Okay, sir. Okay. How do how do you normally pay by card or by oh, okay. Do you want me to add that card in for you so that that's all done, or you wanna do that yourself?\n\nSo on the website, you you just click on either pay my bill on my account, top right hand side. You're you're in airtel.net.au. Right? Oh, you're in the portal. Yeah.\n\nOkay. So you're in the portal. So if you go to pay Rick's payment credentials, click on that. PayRig's payment credentials. Do you see that?\n\nOkay. So what are you what are you seeing on your oh, okay. Cool. Cool. Cool.\n\nCool. Okay. So you go down four, you'll see finance. Okay. Then no.\n\nNo. Just below that, it's got pay rigs payment credentials. That's weird. Okay. Well, okay.\n\nSo so when you look at okay. So you're on your let's say you're at the dashboard. Right? Then on the on your dashboard, you'd see statistics, my products, finance tickets, and documents. Right?\n\nYeah. Because you're in dashboard. You're in your dashboard. You'll see dashboard at the top. Alright?\n\nSo if you look on your left hand side, you'll see other tabs like dashboard, statistics, my products, and finance. Okay. Click on finance, and then scroll down. You'll see pay rigs payment credentials. Click on that.\n\nYeah. Yeah. Click on that. PayRigs payment. That's right.\n\nClick on that. Alright. And then you well, sorry? Yeah. Yeah.\n\nYou could put that in or you whatever you wanna put in. Yeah. Yes. Do that and then click on accept DDA service agreement, save, and allow future charges, and that's it. All done.\n\nNo. You're welcome, mate. Not a problem. Anything else I can do for you? You now want a couple $100,000 in your account or anything like that?\n\nYeah. I thought so. Me too, mate. Anyway, look. You've you've worked it all there.\n\nThat's the main thing, buddy. Alright. Have a good one, mate. Cheers, mate. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"In there, sir.","start":0.39999998,"end":2.46,"sentiment":"neutral","sentiment_score":0.11136370524764061},{"text":"Good.","start":3.4399998,"end":3.6799998,"sentiment":"positive","sentiment_score":0.5950379371643066},{"text":"How are you?","start":3.6799998,"end":4.5,"sentiment":"positive","sentiment_score":0.45785736044247943},{"text":"May I have your first name, please?","start":11.92,"end":13.7,"sentiment":"neutral","sentiment_score":-0.009259399957954884},{"text":"Jay?","start":17.085,"end":17.585,"sentiment":"neutral","sentiment_score":0.005456408020108938}],"sentiment":"neutral","sentiment_score":0.14955611616993944,"num_words":15,"start":0.39999998,"end":17.585},{"sentences":[{"text":"Yep.","start":20.205,"end":20.705,"sentiment":"neutral","sentiment_score":0.017021268606185913},{"text":"Jay then.","start":23.564999,"end":24.305,"sentiment":"neutral","sentiment_score":0.04621508717536926},{"text":"And how are you today, 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you've worked it all there.","start":267.19,"end":268.23,"sentiment":"neutral","sentiment_score":0.22332643469174704}],"sentiment":"neutral","sentiment_score":0.17235141942898433,"num_words":15,"start":263.99002,"end":268.23},{"sentences":[{"text":"That's the main thing, buddy.","start":268.23,"end":269.45,"sentiment":"neutral","sentiment_score":0.23209460973739623},{"text":"Alright.","start":270.39,"end":270.63,"sentiment":"positive","sentiment_score":0.344904363155365},{"text":"Have a good one, mate.","start":270.63,"end":271.27002,"sentiment":"positive","sentiment_score":0.5619510650634766},{"text":"Cheers, 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How are you? Good. Good. Thanks. I'm trying to pay my I've been trying to pay my payment online for my Internet, but it's not letting me. Yeah. Jaden, j a I d e n. A I d e n. Yeah. Good. Good. Thank you. Yourself? Yeah. That's correct. I'm having a look now. Yeah. Yeah. But every time I log in every time I log in, it doesn't give me an option to pay pay like, it doesn't come up with nothing for me to, like, so when I log in here, I'll log in in now. Yeah. Maybe I'll log in on the Internet and try it. I don't know. I'll I'll try again. Yeah. Thank you. For a card. I'm just having a look right now on the website. I'm on the website now. But so it says I mean, I'm logged in to my thing, the portal. But yes. Which one do I press on? Finance or not? Yeah. Payments. No. I don't. I see I see I see dash dashboard. I see account balance. Yeah. Yeah. See your finance documents. No. See, mine doesn't even pop up with that. Yeah. Like, every time I pay, I usually pay on, like, over the phone or yeah. I know. It's weird. Like, I've I've had this problem every time I've had my payment. I've always had to call up and, like yeah. No. So what I see is account balance, and then it says you owe, and it says next payment, then it says add a new prod product, and then it goes yeah. Yeah. Yep. Yep. Oh, finance. Yep. Correct? Oh, yeah. I did. Yep. See, when I press on when I press on finance, it says document, and it says, oh, pay repayment. Yeah. I get it. Yep. Yep. Alright. Then I just put the base my base bank account number in. Do I just put my base bank account number? Yeah. I'll I'll do that. Save. Save. Yep. Alright. Cheers, brother. Yep. Thank you. Thanks. No. That's it, brother. Thank you. Oh, mate. I'd love that. Alright. Oh, mate. Alright. See you, Bella. See you, mate. Alright. You too. 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mate. How are you? Good. Good. Thanks.\n\nI'm trying to pay my I've been trying to pay my payment online for my Internet, but it's not letting me. Yeah. Jaden, j a I d e n. A I d e n. Yeah.\n\nGood. Good. Thank you. Yourself? Yeah.\n\nThat's correct. I'm having a look now. Yeah. Yeah. But every time I log in every time I log in, it doesn't give me an option to pay pay like, it doesn't come up with nothing for me to, like, so when I log in here, I'll log in in now.\n\nYeah. Maybe I'll log in on the Internet and try it. I don't know. I'll I'll try again. Yeah.\n\nThank you. For a card. I'm just having a look right now on the website. I'm on the website now. But so it says I mean, I'm logged in to my thing, the portal.\n\nBut yes. Which one do I press on? Finance or not? Yeah. Payments.\n\nNo. I don't. I see I see I see dash dashboard. I see account balance. Yeah.\n\nYeah. See your finance documents. No. See, mine doesn't even pop up with that. Yeah.\n\nLike, every time I pay, I usually pay on, like, over the phone or yeah. I know. It's weird. Like, I've I've had this problem every time I've had my payment. I've always had to call up and, like yeah.\n\nNo. So what I see is account balance, and then it says you owe, and it says next payment, then it says add a new prod product, and then it goes yeah. Yeah. Yep. Yep.\n\nOh, finance. Yep. Correct? Oh, yeah. I did.\n\nYep. See, when I press on when I press on finance, it says document, and it says, oh, pay repayment. Yeah. I get it. Yep.\n\nYep. Alright. Then I just put the base my base bank account number in. Do I just put my base bank account number? Yeah.\n\nI'll I'll do that. Save. Save. Yep. Alright.\n\nCheers, brother. Yep. Thank you. Thanks. No.\n\nThat's it, brother. Thank you. Oh, mate. I'd love that. Alright.\n\nOh, mate. Alright. See you, Bella. See you, mate. Alright.\n\nYou too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hey, mate.","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.22778254747390747},{"text":"How are you?","start":2.24,"end":3.06,"sentiment":"neutral","sentiment_score":0.27260348200798035},{"text":"Good.","start":3.84,"end":4.34,"sentiment":"positive","sentiment_score":0.6066787242889404},{"text":"Good.","start":4.48,"end":4.7999997,"sentiment":"positive","sentiment_score":0.5670271515846252},{"text":"Thanks.","start":4.7999997,"end":5.04,"sentiment":"positive","sentiment_score":0.5369881391525269}],"sentiment":"positive","sentiment_score":0.37300869449973106,"num_words":8,"start":1.76,"end":5.04},{"sentences":[{"text":"I'm trying to pay my I've been trying to pay my payment online for my Internet, but it's not letting 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not?","start":123.445,"end":125.185,"sentiment":"neutral","sentiment_score":-0.006054476834833622},{"text":"Yeah.","start":127.725,"end":128.225,"sentiment":"neutral","sentiment_score":0.00696257408708334},{"text":"Payments.","start":128.365,"end":128.865,"sentiment":"neutral","sentiment_score":0.0002433580084471032}],"sentiment":"neutral","sentiment_score":0.009760470034402365,"num_words":13,"start":107.235,"end":128.865},{"sentences":[{"text":"No.","start":129.805,"end":129.965,"sentiment":"neutral","sentiment_score":-0.2912469506263733},{"text":"I don't.","start":129.965,"end":130.545,"sentiment":"neutral","sentiment_score":-0.2709537446498871},{"text":"I see I see I see dash dashboard.","start":133.565,"end":137.6,"sentiment":"neutral","sentiment_score":0.02562779898289591},{"text":"I see account balance.","start":137.6,"end":139.38,"sentiment":"neutral","sentiment_score":0.05590948462486267},{"text":"Yeah.","start":145.12,"end":145.36,"sentiment":"neutral","sentiment_score":0.01296560000628233}],"sentiment":"neutral","sentiment_score":-0.024470531847327948,"num_words":16,"start":129.805,"end":145.36},{"sentences":[{"text":"Yeah.","start":145.36,"end":145.76,"sentiment":"neutral","sentiment_score":0.0125598618760705},{"text":"See your finance documents.","start":145.76,"end":147.22,"sentiment":"neutral","sentiment_score":0.01572271343320608},{"text":"No.","start":152.765,"end":153.005,"sentiment":"neutral","sentiment_score":-0.19049733877182007},{"text":"See, mine doesn't even pop up with that.","start":153.005,"end":154.785,"sentiment":"neutral","sentiment_score":-0.24530107341706753},{"text":"Yeah.","start":156.845,"end":157.245,"sentiment":"neutral","sentiment_score":-0.1415342390537262}],"sentiment":"neutral","sentiment_score":-0.14793262997021278,"num_words":15,"start":145.36,"end":157.245},{"sentences":[{"text":"Like, every time I pay, I usually pay on, like, over the phone or yeah.","start":157.245,"end":163.95999,"sentiment":"neutral","sentiment_score":-0.15758482615152994},{"text":"I know.","start":163.95999,"end":164.28,"sentiment":"neutral","sentiment_score":-0.2383112907409668},{"text":"It's weird.","start":164.28,"end":164.84,"sentiment":"neutral","sentiment_score":-0.2980143874883652},{"text":"Like, I've I've had this problem every time I've had my payment.","start":164.84,"end":167.8,"sentiment":"negative","sentiment_score":-0.3917326033115387},{"text":"I've always had to call up and, like yeah.","start":167.8,"end":169.98,"sentiment":"negative","sentiment_score":-0.3852154811223348}],"sentiment":"neutral","sentiment_score":-0.2901038579642773,"num_words":40,"start":157.245,"end":169.98},{"sentences":[{"text":"No.","start":186.685,"end":187.005,"sentiment":"neutral","sentiment_score":-0.24150630831718445},{"text":"So what I see is account balance, and then it says you owe, and it says next payment, then it says add a new prod product, and then it goes yeah.","start":187.005,"end":198.52,"sentiment":"neutral","sentiment_score":-0.12717979785896116},{"text":"Yeah.","start":198.52,"end":199.02,"sentiment":"neutral","sentiment_score":0.052992574870586395},{"text":"Yep.","start":200.44,"end":200.76,"sentiment":"neutral","sentiment_score":0.06171867251396179},{"text":"Yep.","start":200.76,"end":201.26,"sentiment":"neutral","sentiment_score":0.03844035789370537}],"sentiment":"neutral","sentiment_score":-0.11516938390476363,"num_words":35,"start":186.685,"end":201.26},{"sentences":[{"text":"Oh, finance.","start":209.89499,"end":210.455,"sentiment":"neutral","sentiment_score":0.0307885454967618},{"text":"Yep.","start":210.455,"end":210.69499,"sentiment":"neutral","sentiment_score":0.04036843031644821},{"text":"Correct?","start":210.69499,"end":211.19499,"sentiment":"neutral","sentiment_score":0.03350211679935455},{"text":"Oh, yeah.","start":213.17499,"end":213.495,"sentiment":"neutral","sentiment_score":0.038000669330358505},{"text":"I did.","start":213.495,"end":214.155,"sentiment":"neutral","sentiment_score":0.0635746568441391}],"sentiment":"neutral","sentiment_score":0.042324786307290196,"num_words":8,"start":209.89499,"end":214.155},{"sentences":[{"text":"Yep.","start":214.455,"end":214.955,"sentiment":"neutral","sentiment_score":0.04324876517057419},{"text":"See, when I press on when I press on finance, it says document, and it says, oh, pay repayment.","start":219.78,"end":227.24,"sentiment":"neutral","sentiment_score":0.018897432637842076},{"text":"Yeah.","start":228.18001,"end":228.5,"sentiment":"neutral","sentiment_score":0.0327804833650589},{"text":"I get it.","start":228.5,"end":229.215,"sentiment":"neutral","sentiment_score":0.031860614816347756},{"text":"Yep.","start":231.055,"end":231.215,"sentiment":"neutral","sentiment_score":0.059879615902900696}],"sentiment":"neutral","sentiment_score":0.02362167716026306,"num_words":25,"start":214.455,"end":231.215},{"sentences":[{"text":"Yep.","start":231.215,"end":231.715,"sentiment":"neutral","sentiment_score":0.05921769142150879},{"text":"Alright.","start":231.855,"end":232.25499,"sentiment":"neutral","sentiment_score":0.08407028019428253},{"text":"Then I just put the base my base bank account number in.","start":232.25499,"end":234.675,"sentiment":"neutral","sentiment_score":0.029715799260884523},{"text":"Do I just put my base bank account number?","start":236.735,"end":238.75499,"sentiment":"neutral","sentiment_score":0.012058106251060963},{"text":"Yeah.","start":242.175,"end":242.415,"sentiment":"neutral","sentiment_score":0.07193682342767715}],"sentiment":"neutral","sentiment_score":0.028347389268067975,"num_words":24,"start":231.215,"end":242.415},{"sentences":[{"text":"I'll I'll do that.","start":242.415,"end":243.39499,"sentiment":"neutral","sentiment_score":0.08688145130872726},{"text":"Save.","start":243.72,"end":244.22,"sentiment":"neutral","sentiment_score":0.08780714869499207},{"text":"Save.","start":247.24,"end":247.74,"sentiment":"neutral","sentiment_score":0.04764378070831299},{"text":"Yep.","start":249.4,"end":249.9,"sentiment":"neutral","sentiment_score":0.07821191847324371},{"text":"Alright.","start":249.96,"end":250.46,"sentiment":"neutral","sentiment_score":0.09442156553268433}],"sentiment":"neutral","sentiment_score":0.08195127733051777,"num_words":8,"start":242.415,"end":250.46},{"sentences":[{"text":"Cheers, brother.","start":250.52,"end":251.34,"sentiment":"neutral","sentiment_score":0.12341222539544106},{"text":"Yep.","start":252.04001,"end":252.54001,"sentiment":"neutral","sentiment_score":0.2427709996700287},{"text":"Thank you.","start":252.76,"end":253.58,"sentiment":"positive","sentiment_score":0.5024323463439941},{"text":"Thanks.","start":255.16,"end":255.66,"sentiment":"positive","sentiment_score":0.4182213544845581},{"text":"No.","start":256.92,"end":257.16,"sentiment":"neutral","sentiment_score":0.04588184133172035}],"sentiment":"neutral","sentiment_score":0.2797947627093111,"num_words":7,"start":250.52,"end":257.16},{"sentences":[{"text":"That's it, brother.","start":257.16,"end":257.8,"sentiment":"neutral","sentiment_score":0.07673968623081844},{"text":"Thank you.","start":257.8,"end":258.54,"sentiment":"neutral","sentiment_score":0.20689133554697037},{"text":"Oh, mate.","start":261.575,"end":261.975,"sentiment":"neutral","sentiment_score":0.20141270011663437},{"text":"I'd love that.","start":261.975,"end":262.95502,"sentiment":"positive","sentiment_score":0.3679984112580617},{"text":"Alright.","start":265.655,"end":266.155,"sentiment":"neutral","sentiment_score":0.13453184068202972}],"sentiment":"neutral","sentiment_score":0.20775947313417087,"num_words":11,"start":257.16,"end":266.155},{"sentences":[{"text":"Oh, mate.","start":266.855,"end":267.67502,"sentiment":"neutral","sentiment_score":0.14860671013593674},{"text":"Alright.","start":269.415,"end":269.73502,"sentiment":"neutral","sentiment_score":0.2450270652770996},{"text":"See you, Bella.","start":269.73502,"end":270.45502,"sentiment":"neutral","sentiment_score":0.26325292388598126},{"text":"See you, mate.","start":270.45502,"end":271.11502,"sentiment":"positive","sentiment_score":0.4353335201740265},{"text":"Alright.","start":271.17502,"end":271.495,"sentiment":"positive","sentiment_score":0.4034909009933472}],"sentiment":"neutral","sentiment_score":0.30414907187223433,"num_words":10,"start":266.855,"end":271.495},{"sentences":[{"text":"You too.","start":271.495,"end":271.975,"sentiment":"positive","sentiment_score":0.44120800495147705},{"text":"Bye bye.","start":271.975,"end":272.635,"sentiment":"neutral","sentiment_score":0.1555001363158226}],"sentiment":"neutral","sentiment_score":0.2983540706336498,"num_words":4,"start":271.495,"end":272.635}]}}]}],"paragraphs":{"transcript":"\nChannel 0: In there,\n\nChannel 1: Hey,\n\nChannel 0: sir.\n\nChannel 1: mate. How are you?\n\nChannel 0: Good. How\n\nChannel 1: Good.\n\nChannel 0: are you?\n\nChannel 1: Good. Thanks. I'm trying to pay my I've been trying to pay my payment online for my Internet, but it's not letting me.\n\nChannel 0: May I have your first name, please?\n\nChannel 1: Yeah. Jaden, j a I d e n.\n\nChannel 0: Jay?\n\nChannel 1: A I\n\nChannel 0: Yep.\n\nChannel 1: d e n.\n\nChannel 0: Jay then. And how are you today, mate?\n\nChannel 1: Yeah. Good. Good. Thank you.\n\nChannel 0: Jayden\n\nChannel 1: Yourself?\n\nChannel 0: Gardner. Yeah?\n\nChannel 1: Yeah. That's correct.\n\nChannel 0: Okay. So you should have so if you go to our website, you'll see pay by bill.\n\nChannel 1: I'm having a\n\nChannel 0: It'shelp.net.au.\n\nChannel 1: look now.\n\nChannel 0: And then you click on that link, and then you got your portal login. It's called Jaden twenty twenty\n\nChannel 1: Yeah.\n\nChannel 0: five.\n\nChannel 1: Yeah. But every time I log in every time I log in, it doesn't give me an option to pay pay like, it doesn't come up with nothing for me to, like, so when I log in here, I'll log\n\nChannel 0: Okay.\n\nChannel 1: in in now.\n\nChannel 0: Alright.\n\nChannel 1: Yeah. Maybe I'll log in on the Internet and try it. I don't know. I'll I'll try\n\nChannel 0: Well,\n\nChannel 1: again.\n\nChannel 0: hang on. Let me just check something for you, man. Hang on one\n\nChannel 1: Yeah.\n\nChannel 0: second.\n\nChannel 1: Thank you.\n\nChannel 0: Not a problem. Okay, sir. Okay. How do how do you normally pay by card or by\n\nChannel 1: For a\n\nChannel 0: oh,\n\nChannel 1: card.\n\nChannel 0: okay. Do you want me to add that card in for you so that that's all done, or you wanna do that yourself?\n\nChannel 1: I'm just having a look right now on the website. I'm on the website now. But so\n\nChannel 0: So\n\nChannel 1: it\n\nChannel 0: on\n\nChannel 1: says\n\nChannel 0: the website, you you just click on either pay my bill on my account, top right hand side. You're you're in airtel.net.au. Right?\n\nChannel 1: I mean, I'm logged in to my thing, the portal. But\n\nChannel 0: Oh, you're in the portal. Yeah. Okay. So you're in the portal. So\n\nChannel 1: yes.\n\nChannel 0: if you go to pay Rick's payment credentials, click on that.\n\nChannel 1: Which one do I press on? Finance or not?\n\nChannel 0: PayRig's payment credentials.\n\nChannel 1: Yeah. Payments.\n\nChannel 0: Do you see that?\n\nChannel 1: No. I don't.\n\nChannel 0: Okay. So what are you what are you seeing on your\n\nChannel 1: I see I see I see dash dashboard. I see account\n\nChannel 0: oh, okay.\n\nChannel 1: balance.\n\nChannel 0: Cool. Cool. Cool. Cool. Okay.\n\nSo you go down four, you'll see finance.\n\nChannel 1: Yeah. Yeah. See your finance documents.\n\nChannel 0: Okay. Then no. No. Just below that, it's got pay rigs payment credentials.\n\nChannel 1: No. See, mine doesn't even pop up with that. Yeah. Like, every time I pay, I usually pay on, like, over the phone or\n\nChannel 0: That's weird.\n\nChannel 1: yeah. I know. It's weird. Like, I've I've had this problem every time I've had my payment. I've always had to call up and, like yeah.\n\nChannel 0: Okay. Well, okay. So so when you look at okay. So you're on your let's say you're at the dashboard. Right?\n\nThen on the on your dashboard, you'd see statistics, my products, finance tickets, and documents. Right?\n\nChannel 1: No. So what I see is account balance, and then it says you owe, and it says next payment, then it says add a new prod product,\n\nChannel 0: Yeah.\n\nChannel 1: and\n\nChannel 0: Because\n\nChannel 1: then it\n\nChannel 0: you're\n\nChannel 1: goes\n\nChannel 0: in dashboard. You're in your dashboard.\n\nChannel 1: yeah.\n\nChannel 0: You'll\n\nChannel 1: Yeah.\n\nChannel 0: see dashboard at the top. Alright? So\n\nChannel 1: Yep.\n\nChannel 0: if you\n\nChannel 1: Yep.\n\nChannel 0: look on your left hand side, you'll see other tabs like dashboard, statistics, my products, and finance.\n\nChannel 1: Oh, finance. Yep. Correct?\n\nChannel 0: Okay. Click on finance,\n\nChannel 1: Oh, yeah. I did.\n\nChannel 0: and\n\nChannel 1: Yep.\n\nChannel 0: then scroll down. You'll see pay rigs payment credentials. Click on that.\n\nChannel 1: See, when I press on when I press on finance, it says document, and it says, oh, pay repayment.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Click\n\nChannel 1: I\n\nChannel 0: on\n\nChannel 1: get\n\nChannel 0: that.\n\nChannel 1: it.\n\nChannel 0: PayRigs payment. That's right. Click on that.\n\nChannel 1: Yep. Yep. Alright.\n\nChannel 0: Alright.\n\nChannel 1: Then\n\nChannel 0: And\n\nChannel 1: I\n\nChannel 0: then\n\nChannel 1: just\n\nChannel 0: you\n\nChannel 1: put the base my base bank account number in.\n\nChannel 0: well, sorry?\n\nChannel 1: Do I just put my base bank account number?\n\nChannel 0: Yeah. Yeah. You could put that in or you whatever you wanna put in. Yeah.\n\nChannel 1: Yeah. I'll I'll do that.\n\nChannel 0: Yes.\n\nChannel 1: Save.\n\nChannel 0: Do that and then click on accept\n\nChannel 1: Save.\n\nChannel 0: DDA service agreement,\n\nChannel 1: Yep.\n\nChannel 0: save,\n\nChannel 1: Alright.\n\nChannel 0: and allow\n\nChannel 1: Cheers,\n\nChannel 0: future\n\nChannel 1: brother.\n\nChannel 0: charges, and that's it. All\n\nChannel 1: Yep.\n\nChannel 0: done.\n\nChannel 1: Thank you.\n\nChannel 0: No. You're welcome, mate. Not a problem.\n\nChannel 1: Thanks.\n\nChannel 0: Anything else I can do for you?\n\nChannel 1: No. That's it, brother.\n\nChannel 0: You\n\nChannel 1: Thank\n\nChannel 0: now\n\nChannel 1: you.\n\nChannel 0: want a couple $100,000 in your account or anything like that?\n\nChannel 1: Oh, mate. I'd love that.\n\nChannel 0: Yeah. I thought so. Me too, mate.\n\nChannel 1: Alright.\n\nChannel 0: Anyway,\n\nChannel 1: Oh,\n\nChannel 0: look.\n\nChannel 1: mate.\n\nChannel 0: You've you've worked it all there. That's the main thing, buddy.\n\nChannel 1: Alright. See you, Bella.\n\nChannel 0: Alright.\n\nChannel 1: See you, mate.\n\nChannel 0: Have a good one, mate.\n\nChannel 1: Alright.\n\nChannel 0: Cheers,\n\nChannel 1: You\n\nChannel 0: mate.\n\nChannel 1: too.\n\nChannel 0: Bye.\n\nChannel 1: Bye bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"In there,","start":0.39999998,"end":0.98,"sentiment":"neutral","sentiment_score":0.05236166901886463}],"sentiment":"neutral","sentiment_score":0.05236166901886463,"channel":0,"num_words":2,"start":0.39999998,"end":0.98},{"sentences":[{"text":"Hey,","start":1.76,"end":2.0,"sentiment":"neutral","sentiment_score":0.1902494728565216}],"sentiment":"neutral","sentiment_score":0.1902494728565216,"channel":1,"num_words":1,"start":1.76,"end":2.0},{"sentences":[{"text":"sir.","start":1.9599999,"end":2.46,"sentiment":"neutral","sentiment_score":0.22936777770519257}],"sentiment":"neutral","sentiment_score":0.22936777770519257,"channel":0,"num_words":1,"start":1.9599999,"end":2.46},{"sentences":[{"text":"mate.","start":2.0,"end":2.24,"sentiment":"neutral","sentiment_score":0.26531562209129333},{"text":"How are 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you?","start":3.84,"end":4.5,"sentiment":"positive","sentiment_score":0.4504764974117279}],"sentiment":"positive","sentiment_score":0.4504764974117279,"channel":0,"num_words":2,"start":3.84,"end":4.5},{"sentences":[{"text":"Good.","start":4.48,"end":4.7999997,"sentiment":"positive","sentiment_score":0.5670271515846252},{"text":"Thanks.","start":4.7999997,"end":5.04,"sentiment":"positive","sentiment_score":0.5369881391525269},{"text":"I'm trying to pay my I've been trying to pay my payment online for my Internet, but it's not letting me.","start":5.04,"end":11.38,"sentiment":"neutral","sentiment_score":-0.11430760220225368}],"sentiment":"neutral","sentiment_score":-0.056367145891746746,"channel":1,"num_words":23,"start":4.48,"end":11.38},{"sentences":[{"text":"May I have your first name, please?","start":11.92,"end":13.7,"sentiment":"neutral","sentiment_score":-0.009259399957954884}],"sentiment":"neutral","sentiment_score":-0.009259399957954884,"channel":0,"num_words":7,"start":11.92,"end":13.7},{"sentences":[{"text":"Yeah.","start":14.3949995,"end":14.635,"sentiment":"neutral","sentiment_score":0.008505657315254211},{"text":"Jaden, j a I d e n.","start":14.635,"end":16.575,"sentiment":"neutral","sentiment_score":0.009022304987800973}],"sentiment":"neutral","sentiment_score":0.008957724028732628,"channel":1,"num_words":8,"start":14.3949995,"end":16.575},{"sentences":[{"text":"Jay?","start":17.085,"end":17.585,"sentiment":"neutral","sentiment_score":0.005456408020108938}],"sentiment":"neutral","sentiment_score":0.005456408020108938,"channel":0,"num_words":1,"start":17.085,"end":17.585},{"sentences":[{"text":"A I","start":18.555,"end":19.695,"sentiment":"neutral","sentiment_score":0.007508249953389168}],"sentiment":"neutral","sentiment_score":0.007508249953389168,"channel":1,"num_words":2,"start":18.555,"end":19.695},{"sentences":[{"text":"Yep.","start":20.205,"end":20.705,"sentiment":"neutral","sentiment_score":0.017021268606185913}],"sentiment":"neutral","sentiment_score":0.017021268606185913,"channel":0,"num_words":1,"start":20.205,"end":20.705},{"sentences":[{"text":"d e n.","start":21.195,"end":22.255,"sentiment":"neutral","sentiment_score":0.010854505623380343}],"sentiment":"neutral","sentiment_score":0.010854505623380343,"channel":1,"num_words":3,"start":21.195,"end":22.255},{"sentences":[{"text":"Jay then.","start":23.564999,"end":24.305,"sentiment":"neutral","sentiment_score":0.04621508717536926},{"text":"And how are you today, mate?","start":24.845,"end":26.224998,"sentiment":"neutral","sentiment_score":0.15552454317609468}],"sentiment":"neutral","sentiment_score":0.12819717917591333,"channel":0,"num_words":8,"start":23.564999,"end":26.224998},{"sentences":[{"text":"Yeah.","start":26.699999,"end":26.859999,"sentiment":"neutral","sentiment_score":0.15659001469612122},{"text":"Good.","start":26.859999,"end":27.099998,"sentiment":"positive","sentiment_score":0.3896227180957794},{"text":"Good.","start":27.099998,"end":27.34,"sentiment":"positive","sentiment_score":0.4242648482322693},{"text":"Thank 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mate.","start":270.45502,"end":271.11502,"sentiment":"positive","sentiment_score":0.4353335201740265}],"sentiment":"positive","sentiment_score":0.4353335201740265,"channel":1,"num_words":3,"start":270.45502,"end":271.11502},{"sentences":[{"text":"Have a good one, 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bye.","start":271.975,"end":272.635,"sentiment":"neutral","sentiment_score":0.1555001363158226}],"sentiment":"neutral","sentiment_score":0.1555001363158226,"channel":1,"num_words":2,"start":271.975,"end":272.635},{"sentences":[{"text":"Bye.","start":272.31,"end":272.81,"sentiment":"neutral","sentiment_score":-0.09889260679483414}],"sentiment":"neutral","sentiment_score":-0.09889260679483414,"channel":0,"num_words":1,"start":272.31,"end":272.81}]},"summary":{"result":"success","short":"The customer is having trouble paying their bill online and is directed to a website called Help.au. The agent helps the customer locate their payment credentials and guides them through updating their payment information. The conversation ends with the agent thanking the customer and offering assistance with other bills."},"intents":{"segments":[{"text":"I'm trying to pay my I've been trying to pay my payment online for my Internet, but it's not letting me.","start_word":15,"end_word":35,"intents":[{"intent":"Pay internet","confidence_score":0.267375}]},{"text":"I'm trying to pay my I've been trying to pay my payment online for my Internet, but it's not letting me. May I have your first name, please? Yeah.","start_word":15,"end_word":43,"intents":[{"intent":"Check payment options","confidence_score":0.026204225}]},{"text":"May I have your first name, please? Yeah.","start_word":36,"end_word":43,"intents":[{"intent":"Provide name","confidence_score":0.003465704}]},{"text":"So you should have so if you go to our website, you'll see pay by bill. I'm having a It'shelp.net.au. look now. And then you click on that link, and then you got your portal login. It's called Jaden twenty twenty Yeah.","start_word":79,"end_word":120,"intents":[{"intent":"Show portal login","confidence_score":0.00063129637},{"intent":"Access website","confidence_score":0.009838863}]},{"text":"How do how do you normally pay by card or by For a oh, card. okay. Do you want me to add that card in for you so that that's all done, or you wanna do that yourself?","start_word":209,"end_word":246,"intents":[{"intent":"Check payment method","confidence_score":0.06662647}]},{"text":"Do you want me to add that card in for you so that that's all done, or you wanna do that yourself?","start_word":225,"end_word":246,"intents":[{"intent":"Add card","confidence_score":0.07672637}]},{"text":"I know. It's weird. Like, I've I've had this problem every time I've had my payment. I've always had to call up and, like yeah. Okay.","start_word":432,"end_word":457,"intents":[{"intent":"Resolve billing issues","confidence_score":0.012727136}]},{"text":"You're in your dashboard. yeah. You'll Yeah. see dashboard at the top. Alright? So Yep. if you Yep. look on your left hand side, you'll see other tabs like dashboard, statistics, my products, and finance. Oh, finance.","start_word":531,"end_word":567,"intents":[{"intent":"Share dashboard information","confidence_score":0.011519535}]}]},"sentiments":{"segments":[{"text":"In there, Hey, sir. mate. How are you?","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.20638078451156616},{"text":"Good. How are Good. you? Good. Thanks.","start_word":8,"end_word":14,"sentiment":"positive","sentiment_score":0.5337827205657959},{"text":"I'm trying to pay my I've been trying to pay my payment online for my Internet, but it's not letting me. May I have your first name, please? Yeah. Jaden, j a I d e n. Jay? A I Yep. d e n. Jay then. And how are you today, mate? Yeah.","start_word":15,"end_word":66,"sentiment":"neutral","sentiment_score":-0.018811756744980812},{"text":"Good. Good. Thank you.","start_word":67,"end_word":70,"sentiment":"positive","sentiment_score":0.4352203905582428},{"text":"Jayden Yourself? Gardner. Yeah? Yeah. That's correct. Okay. So you should have so if you go to our website, you'll see pay by bill. I'm having a It'shelp.net.au. look now. And then you click on that link, and then you got your portal login. It's called Jaden twenty twenty Yeah. five. Yeah. But every time I log in every time I log in, it doesn't give me an option to pay pay like, it doesn't come up with nothing for me to, like, so when I log in here, I'll log Okay. in in now. Alright. Yeah. Maybe I'll log in on the Internet and try it. I don't know. I'll I'll try Well, again. hang on. Let me just check something for you, man. Hang on one Yeah. second. Thank you. Not a problem. Okay, sir. Okay. How do how do you normally pay by card or by For a oh, card. okay. Do you want me to add that card in for you so that that's all done, or you wanna do that yourself? I'm just having a look right now on the website. I'm on the website now. But so So it on says the website, you you just click on either pay my bill on my account, top right hand side. You're you're in airtel.net.au. Right? I mean, I'm logged in to my thing, the portal. But Oh, you're in the portal. Yeah. Okay. So you're in the portal. So yes. if you go to pay Rick's payment credentials, click on that. Which one do I press on? Finance or not? PayRig's payment credentials. Yeah. Payments. Do you see that? No. I don't. Okay. So what are you what are you seeing on your I see I see I see dash dashboard. I see account oh, okay. balance. Cool. Cool. Cool. Cool. Okay. So you go down four, you'll see finance. Yeah. Yeah. See your finance documents. Okay. Then no. No. Just below that, it's got pay rigs payment credentials. No. See, mine doesn't even pop up with that. Yeah. Like, every time I pay, I usually pay on, like, over the phone or That's weird. yeah. I know. It's weird.","start_word":71,"end_word":435,"sentiment":"neutral","sentiment_score":-0.025535846766951965},{"text":"Like, I've I've had this problem every time I've had my payment. I've always had to call up and, like yeah.","start_word":436,"end_word":456,"sentiment":"negative","sentiment_score":-0.3779465854167938},{"text":"Okay. Well, okay. So so when you look at okay. So you're on your let's say you're at the dashboard. Right? Then on the on your dashboard, you'd see statistics, my products, finance tickets, and documents. Right? No. So what I see is account balance, and then it says you owe, and it says next payment, then it says add a new prod product, Yeah. and Because then it you're goes in dashboard. You're in your dashboard. yeah. You'll Yeah. see dashboard at the top. Alright? So Yep. if you Yep. look on your left hand side, you'll see other tabs like dashboard, statistics, my products, and finance. Oh, finance. Yep. Correct? Okay. Click on finance, Oh, yeah. I did. and Yep. then scroll down. You'll see pay rigs payment credentials. Click on that. See, when I press on when I press on finance, it says document, and it says, oh, pay repayment. Yeah. Yeah. Yeah. Click I on get that. it. PayRigs payment. That's right. Click on that. Yep. Yep. Alright. Alright. Then And I then just you put the base my base bank account number in. well, sorry? Do I just put my base bank account number? Yeah. Yeah. You could put that in or you whatever you wanna put in. Yeah. Yeah. I'll I'll do that. Yes. Save. Do that and then click on accept Save. DDA service agreement, Yep. save, Alright. and allow Cheers, future brother. charges, and that's it. All Yep.","start_word":457,"end_word":702,"sentiment":"neutral","sentiment_score":0.017764438806873995},{"text":"done. Thank you.","start_word":703,"end_word":705,"sentiment":"positive","sentiment_score":0.4277804493904114},{"text":"No.","start_word":706,"end_word":706,"sentiment":"neutral","sentiment_score":0.25290003418922424},{"text":"You're welcome, mate. Not a problem. Thanks.","start_word":707,"end_word":713,"sentiment":"positive","sentiment_score":0.40125536918640137},{"text":"Anything else I can do for you? No. That's it, brother. You Thank now you. want a couple $100,000 in your account or anything like that? Oh, mate.","start_word":714,"end_word":741,"sentiment":"neutral","sentiment_score":0.14682666957378387},{"text":"I'd love that.","start_word":742,"end_word":744,"sentiment":"positive","sentiment_score":0.35110896825790405},{"text":"Yeah. I thought so. Me too, mate. Alright. Anyway, Oh, look. mate. You've you've worked it all there. That's the main thing, buddy. Alright. See you, Bella.","start_word":745,"end_word":771,"sentiment":"neutral","sentiment_score":0.19331158697605133},{"text":"Alright. See you, mate. Have a good one, mate. Alright. Cheers, You mate. too.","start_word":772,"end_word":785,"sentiment":"positive","sentiment_score":0.4910859933921269},{"text":"Bye. Bye bye. Bye.","start_word":786,"end_word":789,"sentiment":"neutral","sentiment_score":0.1675509512424469}],"average":{"sentiment":"neutral","sentiment_score":0.0281933587694925}}}}