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May I know your boss' phone name for me to check the account or phone number? Mhmm. 217. Mhmm. Mhmm. Okay. Is it Rundely? Okay. Yeah. Actually, we're still activating the service, but we're having issue with the address. So I just wanted to confirm if we have your the address correct. Mhmm. So the address is Unit M G 0418 Haywood Street, Caulfield North 3161, Victoria. And are you at the address right now? Yes. Yeah. Is it okay if you check if there's, like, a small box mounted on your wall, like, on network termination device. Okay. But is it okay for you to check if there's a entity box at the area first to confirm the network? Yeah. Is it okay if you check if there's a a NTT box? It's like a block box mounted on your wall inside the area of the address. There's no, like, a network devices, a small box mounted on the wall. Yeah. Sure. It's like a modem for Internet service. Because upon checking here, this is the first time that the address is just activating a service. Is that correct? Okay. So I assume that this is the first time that the address is activate getting an Internet connection? This is in your premises? Yeah. Are you referring to the router? Is it okay if may I know the message that you received? Mhmm. Mhmm. Okay. Okay. But just to have you an update regarding the service, since this is the first time that the premises will install Internet connection, so we're still configuring, activating the Internet service at the address. So once it is success full hang on. Let me just check the order. Yeah. So once it it is successful, we'll then send you an update to this number. Hello? Yeah. Can you hear me? Yeah. So since this is the first time that the premises will install an Internet connection, we're still coordinating it to the network network team. Then once the activation is successful, we'll update you then. And if we'll be needing, like, documents or additional information on your end, we'll contact you as well. Is that okay? It's not guaranteed that I will deliver today. Actually, we're still confirming on what to deliver because we're still checking the address on what network. Mhmm. Mhmm. Yeah. Because we're confirming the address since this is the first time that the premises will install an Internet service. So we're still coordinating it to the network team for them to provision the Internet service at the address. Then once that is successful, we'll then update you and confirm if you'll be needing a router. Because upon checking here, you did not order a router. Sorry. Deliver you what? You mean the Internet service delivery? Ikea? Sir, this is Airtel Australia. Mhmm. Ikea? Sorry. 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Good morning. This is Marlene, yeah, from Ertol tech support. How can I assist you today? Sorry?\n\nOkay. Hang on. Let me just check the account. Hello? Yes.\n\nThank you for waiting. May I know your boss' phone name for me to check the account or phone number? Mhmm. 217. Mhmm.\n\nMhmm. Okay. Is it Rundely? Okay. Yeah.\n\nActually, we're still activating the service, but we're having issue with the address. So I just wanted to confirm if we have your the address correct. Mhmm. So the address is Unit M G 0418 Haywood Street, Caulfield North 3161, Victoria. And are you at the address right now?\n\nYes. Yeah. Is it okay if you check if there's, like, a small box mounted on your wall, like, on network termination device. Okay. But is it okay for you to check if there's a entity box at the area first to confirm the network?\n\nYeah. Is it okay if you check if there's a a NTT box? It's like a block box mounted on your wall inside the area of the address. There's no, like, a network devices, a small box mounted on the wall. Yeah.\n\nSure. It's like a modem for Internet service. Because upon checking here, this is the first time that the address is just activating a service. Is that correct? Okay.\n\nSo I assume that this is the first time that the address is activate getting an Internet connection? This is in your premises? Yeah. Are you referring to the router? Is it okay if may I know the message that you received?\n\nMhmm. Mhmm. Okay. Okay. But just to have you an update regarding the service, since this is the first time that the premises will install Internet connection, so we're still configuring, activating the Internet service at the address.\n\nSo once it is success full hang on. Let me just check the order. Yeah. So once it it is successful, we'll then send you an update to this number. Hello?\n\nYeah. Can you hear me? Yeah. So since this is the first time that the premises will install an Internet connection, we're still coordinating it to the network network team. Then once the activation is successful, we'll update you then.\n\nAnd if we'll be needing, like, documents or additional information on your end, we'll contact you as well. Is that okay? It's not guaranteed that I will deliver today. Actually, we're still confirming on what to deliver because we're still checking the address on what network. Mhmm.\n\nMhmm. Yeah. Because we're confirming the address since this is the first time that the premises will install an Internet service. So we're still coordinating it to the network team for them to provision the Internet service at the address. Then once that is successful, we'll then update you and confirm if you'll be needing a router.\n\nBecause upon checking here, you did not order a router. Sorry. Deliver you what? You mean the Internet service delivery? Ikea?\n\nSir, this is Airtel Australia. Mhmm. Ikea? Sorry. What is it?","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.19480706751346588},{"text":"Good morning.","start":1.52,"end":2.1599998,"sentiment":"positive","sentiment_score":0.46524250507354736},{"text":"This is Marlene, yeah, from Ertol tech support.","start":2.1599998,"end":5.46,"sentiment":"neutral","sentiment_score":0.31722426041960716},{"text":"How can I assist you today?","start":6.24,"end":7.7,"sentiment":"positive","sentiment_score":0.3421790152788162},{"text":"Sorry?","start":12.925,"end":13.425,"sentiment":"neutral","sentiment_score":-0.054992880672216415}],"sentiment":"neutral","sentiment_score":0.31450929844544995,"num_words":18,"start":0.79999995,"end":13.425},{"sentences":[{"text":"Okay.","start":26.365,"end":26.865,"sentiment":"neutral","sentiment_score":0.04975248500704765},{"text":"Hang on.","start":27.39,"end":27.71,"sentiment":"neutral","sentiment_score":0.03561023809015751},{"text":"Let me just 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number?","start":120.8,"end":129.525,"sentiment":"neutral","sentiment_score":0.11020484589971602},{"text":"Mhmm.","start":133.745,"end":133.825,"sentiment":"neutral","sentiment_score":0.003367459634318948},{"text":"217.","start":133.825,"end":134.785,"sentiment":"neutral","sentiment_score":0.0019639148376882076},{"text":"Mhmm.","start":134.785,"end":135.285,"sentiment":"neutral","sentiment_score":0.005213373340666294}],"sentiment":"neutral","sentiment_score":0.15454489789376763,"num_words":23,"start":119.92,"end":135.285},{"sentences":[{"text":"Mhmm.","start":138.24,"end":138.74,"sentiment":"neutral","sentiment_score":0.0007059222552925348},{"text":"Okay.","start":142.16,"end":142.66,"sentiment":"neutral","sentiment_score":0.012994103133678436},{"text":"Is it Rundely?","start":146.0,"end":147.62001,"sentiment":"neutral","sentiment_score":0.016323530425628025},{"text":"Okay.","start":150.32,"end":150.82,"sentiment":"neutral","sentiment_score":0.08333323895931244},{"text":"Yeah.","start":151.85501,"end":152.175,"sentiment":"neutral","sentiment_score":0.05527329817414284}],"sentiment":"neutral","sentiment_score":0.02875387911418719,"num_words":7,"start":138.24,"end":152.175},{"sentences":[{"text":"Actually, we're still activating the service, but we're having issue with the address.","start":152.175,"end":158.815,"sentiment":"neutral","sentiment_score":-0.09367248899518298},{"text":"So I just wanted to confirm if we have your the address correct.","start":158.815,"end":162.755,"sentiment":"neutral","sentiment_score":-0.008891187608242035},{"text":"Mhmm.","start":165.02,"end":165.52,"sentiment":"neutral","sentiment_score":0.012215384282171726},{"text":"So the address is Unit M G 0418 Haywood Street, Caulfield North 3161, Victoria.","start":165.98001,"end":176.8,"sentiment":"neutral","sentiment_score":0.018213374207594564},{"text":"And are you at the address right now?","start":180.135,"end":182.795,"sentiment":"neutral","sentiment_score":0.015371570480056107}],"sentiment":"neutral","sentiment_score":-0.019248012424807767,"num_words":49,"start":152.175,"end":182.795},{"sentences":[{"text":"Yes.","start":183.735,"end":184.235,"sentiment":"neutral","sentiment_score":0.03861550614237785},{"text":"Yeah.","start":185.095,"end":185.595,"sentiment":"neutral","sentiment_score":0.04155951738357544},{"text":"Is it okay if you check if there's, like, a small box mounted on your wall, like, on network termination device.","start":186.05501,"end":194.09,"sentiment":"neutral","sentiment_score":-0.000921286553854034},{"text":"Okay.","start":213.875,"end":214.375,"sentiment":"neutral","sentiment_score":-0.04638384282588959},{"text":"But is it okay for you to check if there's a entity box at the area first to confirm the network?","start":214.43501,"end":222.76001,"sentiment":"neutral","sentiment_score":0.04395567483845211}],"sentiment":"neutral","sentiment_score":0.020833629659480518,"num_words":45,"start":183.735,"end":222.76001},{"sentences":[{"text":"Yeah.","start":231.38,"end":231.88,"sentiment":"neutral","sentiment_score":0.026806164532899857},{"text":"Is it okay if you check if there's a a NTT box?","start":232.1,"end":237.005,"sentiment":"neutral","sentiment_score":0.03650280088186264},{"text":"It's like a block box mounted on your wall inside the area of the address.","start":237.005,"end":245.905,"sentiment":"neutral","sentiment_score":-0.042229699064046146},{"text":"There's no, like, a network devices, a small box mounted on the wall.","start":246.845,"end":252.21,"sentiment":"neutral","sentiment_score":-0.12381081684277608},{"text":"Yeah.","start":257.55002,"end":257.87,"sentiment":"neutral","sentiment_score":0.08879390358924866}],"sentiment":"neutral","sentiment_score":-0.04022267681457812,"num_words":42,"start":231.38,"end":257.87},{"sentences":[{"text":"Sure.","start":257.87,"end":258.37,"sentiment":"neutral","sentiment_score":0.17275670170783997},{"text":"It's like a modem for Internet service.","start":260.99,"end":267.785,"sentiment":"neutral","sentiment_score":0.18861601182392665},{"text":"Because upon checking here, this is the first time that the address is just activating a service.","start":275.04498,"end":283.25998,"sentiment":"neutral","sentiment_score":0.16958310937180238},{"text":"Is that correct?","start":283.25998,"end":284.16,"sentiment":"neutral","sentiment_score":0.11044831946492195},{"text":"Okay.","start":290.78,"end":291.28,"sentiment":"neutral","sentiment_score":-0.013546917587518692}],"sentiment":"neutral","sentiment_score":0.16185447188286944,"num_words":29,"start":257.87,"end":291.28},{"sentences":[{"text":"So I assume that this is the first time that the address is activate getting an Internet connection?","start":291.635,"end":306.06998,"sentiment":"neutral","sentiment_score":0.02699576338960065},{"text":"This is in your premises?","start":306.21,"end":307.59,"sentiment":"neutral","sentiment_score":0.014589124545454978},{"text":"Yeah.","start":313.56998,"end":314.06998,"sentiment":"neutral","sentiment_score":0.004342160187661648},{"text":"Are you referring to the router?","start":323.075,"end":324.855,"sentiment":"neutral","sentiment_score":-0.02560425642877817},{"text":"Is it okay if may I know the message that you received?","start":328.915,"end":332.86002,"sentiment":"neutral","sentiment_score":-0.02026346481094758}],"sentiment":"neutral","sentiment_score":0.003962485895802577,"num_words":42,"start":291.635,"end":332.86002},{"sentences":[{"text":"Mhmm.","start":334.68,"end":335.18,"sentiment":"neutral","sentiment_score":0.0061125182546675205},{"text":"Mhmm.","start":339.48,"end":339.73,"sentiment":"neutral","sentiment_score":-0.0279742069542408},{"text":"Okay.","start":339.73,"end":340.23,"sentiment":"neutral","sentiment_score":-0.019851822406053543},{"text":"Okay.","start":347.815,"end":348.315,"sentiment":"neutral","sentiment_score":0.0743926391005516},{"text":"But just to have you an update regarding the service, since this is the first time that the premises will install Internet connection, so we're still configuring, activating the Internet service at the address.","start":348.85498,"end":367.93002,"sentiment":"neutral","sentiment_score":0.1109835186644512}],"sentiment":"neutral","sentiment_score":0.10016102006805963,"num_words":38,"start":334.68,"end":367.93002},{"sentences":[{"text":"So once it is success full hang on.","start":370.39,"end":374.69498,"sentiment":"neutral","sentiment_score":0.08038872387260199},{"text":"Let me just check the order.","start":374.69498,"end":377.35498,"sentiment":"neutral","sentiment_score":0.07616711904605229},{"text":"Yeah.","start":382.535,"end":382.775,"sentiment":"neutral","sentiment_score":0.16126936674118042},{"text":"So once it it is successful, we'll then send you an update to this number.","start":382.775,"end":388.46,"sentiment":"neutral","sentiment_score":0.20660866846640905},{"text":"Hello?","start":395.56,"end":396.06,"sentiment":"neutral","sentiment_score":0.06928017735481262}],"sentiment":"neutral","sentiment_score":0.14289651859191158,"num_words":31,"start":370.39,"end":396.06},{"sentences":[{"text":"Yeah.","start":398.12,"end":398.59998,"sentiment":"neutral","sentiment_score":0.038140106946229935},{"text":"Can you hear me?","start":398.59998,"end":399.74,"sentiment":"neutral","sentiment_score":0.00476486817933619},{"text":"Yeah.","start":402.10498,"end":402.60498,"sentiment":"neutral","sentiment_score":0.09743062406778336},{"text":"So since this is the first time that the premises will install an Internet connection, we're still coordinating it to the network network team.","start":403.145,"end":414.525,"sentiment":"neutral","sentiment_score":0.11846057667086522},{"text":"Then once the activation is successful, we'll update you then.","start":415.17,"end":420.47,"sentiment":"neutral","sentiment_score":0.17819620221853255}],"sentiment":"neutral","sentiment_score":0.11949115165043622,"num_words":40,"start":398.12,"end":420.47},{"sentences":[{"text":"And if we'll be needing, like, documents or additional information on your end, we'll contact you as well.","start":420.77,"end":427.73,"sentiment":"neutral","sentiment_score":0.1269658493498961},{"text":"Is that okay?","start":427.73,"end":428.445,"sentiment":"neutral","sentiment_score":0.08717375372846921},{"text":"It's not guaranteed that I will deliver today.","start":437.565,"end":441.885,"sentiment":"negative","sentiment_score":-0.44840487092733383},{"text":"Actually, we're still confirming on what to deliver because we're still checking the address on what network.","start":441.885,"end":454.17,"sentiment":"neutral","sentiment_score":-0.05494233133161769},{"text":"Mhmm.","start":454.63,"end":455.13,"sentiment":"neutral","sentiment_score":-0.02547600120306015}],"sentiment":"neutral","sentiment_score":-0.042549533016504125,"num_words":47,"start":420.77,"end":455.13},{"sentences":[{"text":"Mhmm.","start":465.77502,"end":465.935,"sentiment":"neutral","sentiment_score":-0.08168131858110428},{"text":"Yeah.","start":465.935,"end":466.17502,"sentiment":"neutral","sentiment_score":-0.009076733142137527},{"text":"Because we're confirming the address since this is the first time that the premises will install an Internet service.","start":466.17502,"end":474.89,"sentiment":"neutral","sentiment_score":0.05658067150139495},{"text":"So we're still coordinating it to the network team for them to provision the Internet service at the address.","start":475.51,"end":482.81003,"sentiment":"neutral","sentiment_score":0.0991077572107315},{"text":"Then once that is successful, we'll then update you and confirm if you'll be needing a router.","start":486.435,"end":494.615,"sentiment":"neutral","sentiment_score":0.07389196337145917}],"sentiment":"neutral","sentiment_score":0.07234185037056082,"num_words":57,"start":465.77502,"end":494.615},{"sentences":[{"text":"Because upon checking here, you did not order a router.","start":496.06998,"end":499.69,"sentiment":"neutral","sentiment_score":-0.31442963480949404},{"text":"Sorry.","start":514.075,"end":514.475,"sentiment":"neutral","sentiment_score":-0.22644880414009097},{"text":"Deliver you what?","start":514.475,"end":515.695,"sentiment":"neutral","sentiment_score":-0.20823683341344199},{"text":"You mean the Internet service delivery?","start":528.05,"end":530.31,"sentiment":"neutral","sentiment_score":-0.09126803899804752},{"text":"Ikea?","start":536.13,"end":536.63,"sentiment":"neutral","sentiment_score":-0.07106482982635498}],"sentiment":"neutral","sentiment_score":-0.21972041506142842,"num_words":21,"start":496.06998,"end":536.63},{"sentences":[{"text":"Sir, this is Airtel Australia.","start":537.09,"end":539.35,"sentiment":"neutral","sentiment_score":-0.04692831635475159},{"text":"Mhmm.","start":542.685,"end":543.185,"sentiment":"neutral","sentiment_score":-0.05684749037027359},{"text":"Ikea?","start":550.925,"end":551.425,"sentiment":"neutral","sentiment_score":-0.019292835146188736},{"text":"Sorry.","start":552.125,"end":552.52496,"sentiment":"negative","sentiment_score":-0.3881293535232544},{"text":"What is it?","start":552.52496,"end":553.425,"sentiment":"neutral","sentiment_score":-0.29415614654620487}],"sentiment":"neutral","sentiment_score":-0.14376179095018993,"num_words":11,"start":537.09,"end":553.425}]}}]},{"alternatives":[{"transcript":"Hello? Hello. We expect an IKEA delivery today. We expect we expect the IKEA delivered today. Because this number called my boyfriend this morning, says it will be delivered now. Yep. Hello? So the phone number is 0416217 2 219. Oh, sorry. 917. Yeah. Yeah. That's correct. Yeah. The mhmm. Mhmm. Yeah. That's correct. Yep. Yeah. Yeah. I'm on the side now. They if they drop there, they can park they can park on the street because we have the car parking beside the street. So so maybe when they arrive, just let them call me. There is a little gate over there. I can't open it I can't open it for them. There is what? Sorry? No. No. There is no box. Mhmm. So can I just ask them deliver again? Because this time, I will be home. So when they arrive, just call this number. Sorry? Yeah. Yeah. This number, not not the not the contact number because that number is my boyfriend's numb number. He's at the company, not at home. So just call my number this number. Hello? Yeah. I can hear you. Mhmm. What what does what what does that mean? You're going to deliver to them or not? The address is correct, but, yes, in the we booked we actually booked the delivery yesterday, but you guys not delivery. So I I didn't so so can can you just check when will be delivered again and then call me back? I mean, tire track tire track when will be delivered to us and call me back. No. No. The IKEA delivery. Yeah. Yeah. Yeah. I know. 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Hello. We expect an IKEA delivery today. We expect we expect the IKEA delivered today. Because this number called my boyfriend this morning, says it will be delivered now.\n\nYep. Hello? So the phone number is 0416217 2 219. Oh, sorry. 917.\n\nYeah. Yeah. That's correct. Yeah. The mhmm.\n\nMhmm. Yeah. That's correct. Yep. Yeah.\n\nYeah. I'm on the side now. They if they drop there, they can park they can park on the street because we have the car parking beside the street. So so maybe when they arrive, just let them call me. There is a little gate over there.\n\nI can't open it I can't open it for them. There is what? Sorry? No. No.\n\nThere is no box. Mhmm. So can I just ask them deliver again? Because this time, I will be home. So when they arrive, just call this number.\n\nSorry? Yeah. Yeah. This number, not not the not the contact number because that number is my boyfriend's numb number. He's at the company, not at home.\n\nSo just call my number this number. Hello? Yeah. 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delivery.","start":531.915,"end":533.13495,"sentiment":"neutral","sentiment_score":-0.19372156262397766},{"text":"Yeah.","start":537.355,"end":537.855,"sentiment":"neutral","sentiment_score":-0.04410957917571068},{"text":"Yeah.","start":540.77,"end":540.93,"sentiment":"neutral","sentiment_score":-0.016505898907780647}],"sentiment":"neutral","sentiment_score":-0.1794048204485859,"num_words":7,"start":531.51495,"end":540.93},{"sentences":[{"text":"Yeah.","start":540.93,"end":541.33,"sentiment":"neutral","sentiment_score":-0.022485634312033653},{"text":"I know.","start":541.33,"end":541.81,"sentiment":"neutral","sentiment_score":-0.04923864267766476},{"text":"But the the IKEA send send you guys number to us.","start":541.81,"end":545.83,"sentiment":"neutral","sentiment_score":-0.054580441252751785}],"sentiment":"neutral","sentiment_score":-0.0515248409605452,"num_words":14,"start":540.93,"end":545.83}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning.\n\nChannel 1: Hello?\n\nChannel 0: This is Marlene, yeah, from Ertol tech support. How can I assist you today?\n\nChannel 1: Hello. We expect an IKEA delivery today.\n\nChannel 0: Sorry?\n\nChannel 1: We expect we expect the IKEA delivered today. Because this number called my boyfriend this morning, says it will be delivered now.\n\nChannel 0: Okay. Hang on. Let me just check the account.\n\nChannel 1: Yep.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Thank you for waiting. May I know your boss' phone name for me to check the account or phone\n\nChannel 1: So the phone number is\n\nChannel 0: number?\n\nChannel 1: 0416217\n\nChannel 0: Mhmm. 217.\n\nChannel 1: 2\n\nChannel 0: Mhmm.\n\nChannel 1: 219. Oh,\n\nChannel 0: Mhmm.\n\nChannel 1: sorry. 917.\n\nChannel 0: Okay. Is it Rundely?\n\nChannel 1: Yeah. Yeah. That's correct.\n\nChannel 0: Okay. Yeah. Actually, we're still activating the service, but we're having issue with the address. So I just wanted to confirm if we have your the address correct.\n\nChannel 1: Yeah. The mhmm.\n\nChannel 0: Mhmm. So the address is Unit M G 0418 Haywood Street, Caulfield North 3161,\n\nChannel 1: Mhmm. Yeah.\n\nChannel 0: Victoria.\n\nChannel 1: That's correct. Yep.\n\nChannel 0: And are you at the address right\n\nChannel 1: Yeah.\n\nChannel 0: now?\n\nChannel 1: Yeah. I'm on the side\n\nChannel 0: Yes.\n\nChannel 1: now.\n\nChannel 0: Yeah. Is it okay if you check if there's, like, a small box mounted on your wall, like,\n\nChannel 1: They\n\nChannel 0: on network\n\nChannel 1: if\n\nChannel 0: termination\n\nChannel 1: they drop there,\n\nChannel 0: device.\n\nChannel 1: they can park they can park on the street because we have the car parking beside the street. So so maybe when they arrive, just let them call me. There is a little gate over there. I can't open it I can't open it for them.\n\nChannel 0: Okay. But is it okay for you to check if there's a entity box at the area first to confirm the network?\n\nChannel 1: There is what? Sorry?\n\nChannel 0: Yeah. Is it okay if you check if there's a a NTT box? It's like a block box mounted on your wall inside the area\n\nChannel 1: No.\n\nChannel 0: of the address. There's no, like, a network devices, a small box mounted on the wall. Yeah. Sure. It's like a modem for Internet service.\n\nBecause upon checking here, this is the first time that the address is just activating a service. Is that correct?\n\nChannel 1: No. There is no box.\n\nChannel 0: Okay. So I assume that this is the first time that the address is activate getting an Internet connection? This is in your premises?\n\nChannel 1: Mhmm. So can I just\n\nChannel 0: Yeah.\n\nChannel 1: ask them deliver again? Because this time, I will be home. So when they arrive, just call this number.\n\nChannel 0: Are you referring to the router?\n\nChannel 1: Sorry?\n\nChannel 0: Is it okay if may I know the message that you received?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: This number, not not the not the contact number because that\n\nChannel 0: Mhmm.\n\nChannel 1: number\n\nChannel 0: Okay.\n\nChannel 1: is my boyfriend's numb number. He's at the company, not at home. So just call my number this number.\n\nChannel 0: Okay. But just to have you an update regarding the service, since this is the first time that the premises will install Internet connection, so we're still configuring, activating the Internet service at the address. So once it is success full hang on. Let me just check the order. Yeah.\n\nSo once it it is successful, we'll then send you an update to this number. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yeah. Can you hear me?\n\nChannel 1: Yeah. I can hear you.\n\nChannel 0: Yeah. So since this is the first time that\n\nChannel 1: Mhmm.\n\nChannel 0: the premises will install an Internet connection, we're still coordinating it to the network network team. Then once the activation is successful, we'll update you then. And if we'll be needing, like, documents or additional information on your end, we'll contact you as well. Is that okay?\n\nChannel 1: What what does what what does that mean? You're going to deliver to them or not?\n\nChannel 0: It's not guaranteed that I will deliver today. Actually, we're still confirming on what to deliver because we're still checking the address on\n\nChannel 1: The\n\nChannel 0: what\n\nChannel 1: address\n\nChannel 0: network.\n\nChannel 1: is correct,\n\nChannel 0: Mhmm.\n\nChannel 1: but, yes, in the we booked we actually booked the delivery yesterday, but you guys not delivery. So\n\nChannel 0: Mhmm. Yeah. Because we're confirming the address since this is the first time that the premises will install an Internet service. So we're still coordinating it to the network team for them to provision the Internet service at the address. Then once that is successful, we'll then update you and confirm if you'll be needing a router.\n\nBecause upon checking here, you did not order a router.\n\nChannel 1: I I didn't so so can can you just check when will be delivered again and then call me back?\n\nChannel 0: Sorry. Deliver you what?\n\nChannel 1: I mean, tire track tire track when will be delivered to us and call me back.\n\nChannel 0: You mean the Internet service delivery?\n\nChannel 1: No. No. The IKEA delivery.\n\nChannel 0: Ikea? Sir,\n\nChannel 1: Yeah.\n\nChannel 0: this is Airtel Australia.\n\nChannel 1: Yeah. Yeah. I know. But the the\n\nChannel 0: Mhmm.\n\nChannel 1: IKEA send send you guys number to us.\n\nChannel 0: Ikea? Sorry. What is it?","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.19480706751346588},{"text":"Good morning.","start":1.52,"end":2.1599998,"sentiment":"positive","sentiment_score":0.46524250507354736}],"sentiment":"positive","sentiment_score":0.3750973592201869,"channel":0,"num_words":3,"start":0.79999995,"end":2.1599998},{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.2476753145456314}],"sentiment":"neutral","sentiment_score":0.2476753145456314,"channel":1,"num_words":1,"start":1.92,"end":2.42},{"sentences":[{"text":"This is Marlene, yeah, from Ertol tech support.","start":2.1599998,"end":5.46,"sentiment":"neutral","sentiment_score":0.31722426041960716},{"text":"How can I assist you 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called my boyfriend this morning, says it will be delivered now.","start":19.195,"end":24.735,"sentiment":"neutral","sentiment_score":0.053606122732162476}],"sentiment":"neutral","sentiment_score":0.03547970053147186,"channel":1,"num_words":22,"start":15.275,"end":24.735},{"sentences":[{"text":"Okay.","start":26.365,"end":26.865,"sentiment":"neutral","sentiment_score":0.04975248500704765},{"text":"Hang on.","start":27.39,"end":27.71,"sentiment":"neutral","sentiment_score":0.03561023809015751},{"text":"Let me just check the 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The representative asks for the customer's boss' phone number to check the account and confirms the address. The representative also asks the customer to check if there is a node box or a modem for internet service and to call back if they need additional information."},"intents":{"segments":[{"text":"This is Marlene, yeah, from Ertol tech support. How can I assist you today? Hello.","start_word":4,"end_word":18,"intents":[{"intent":"Assist","confidence_score":0.00033544537}]},{"text":"Let me just check the account. Yep. Hello?","start_word":51,"end_word":58,"intents":[{"intent":"Check account","confidence_score":0.11901251}]},{"text":"So the address is Unit M G 0418 Haywood Street, Caulfield North 3161, Mhmm. Yeah.","start_word":136,"end_word":150,"intents":[{"intent":"Confirm address","confidence_score":0.06258582}]},{"text":"they can park they can park on the street because we have the car parking beside the street. So so maybe when they arrive, just let them call me. There is a little gate over there. I can't open it I can't open it for them. Okay.","start_word":198,"end_word":244,"intents":[{"intent":"Park on wall","confidence_score":0.06283434}]},{"text":"But is it okay for you to check if there's a entity box at the area first to confirm the network? There is what?","start_word":246,"end_word":269,"intents":[{"intent":"Verify network","confidence_score":0.005508321},{"intent":"Check address","confidence_score":0.3721826}]},{"text":"But is it okay for you to check if there's a entity box at the area first to confirm the network? There is what? Sorry? Yeah. Is it okay if you check if there's a a NTT box? It's like a block box mounted on your wall inside the area No. of the address. There's no, like, a network devices, a small box mounted on the wall. Yeah. Sure.","start_word":246,"end_word":314,"intents":[{"intent":"Confirm network device","confidence_score":0.0038126053}]},{"text":"of the address. There's no, like, a network devices, a small box mounted on the wall. Yeah. Sure. It's like a modem for Internet service. Because upon checking here, this is the first time that the address is just activating a service. Is that correct? No.","start_word":296,"end_word":341,"intents":[{"intent":"Confirm address","confidence_score":0.22094369}]},{"text":"So I assume that this is the first time that the address is activate getting an Internet connection? This is in your premises?","start_word":347,"end_word":369,"intents":[{"intent":"Confirm address activation","confidence_score":0.018484902},{"intent":"Confirm first time","confidence_score":0.0009135748}]},{"text":"ask them deliver again?","start_word":376,"end_word":379,"intents":[{"intent":"Ask about delivery","confidence_score":0.006039253}]},{"text":"Is it okay if may I know the message that you received? Yeah.","start_word":402,"end_word":414,"intents":[{"intent":"Inquire about message","confidence_score":0.0007990064}]},{"text":"But just to have you an update regarding the service, since this is the first time that the premises will install Internet connection, so we're still configuring, activating the Internet service at the address. So once it is success full hang on. Let me just check the order. Yeah. So once it it is successful, we'll then send you an update to this number. Hello?","start_word":451,"end_word":515,"intents":[{"intent":"Confirm service installation","confidence_score":0.053110246},{"intent":"Confirm service installation","confidence_score":0.08879886}]},{"text":"So once it it is successful, we'll then send you an update to this number. Hello?","start_word":500,"end_word":515,"intents":[{"intent":"Send update","confidence_score":0.07571846},{"intent":"Send update","confidence_score":0.0069949105}]},{"text":"It's not guaranteed that I will deliver today.","start_word":600,"end_word":607,"intents":[{"intent":"Confirm delivery","confidence_score":0.026109366}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.19480706751346588},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.4581477642059326},{"text":"Hello? This is Marlene, yeah, from Ertol tech support. How can I assist you today? Hello. We expect an IKEA delivery today. Sorry? We expect we expect the IKEA delivered today. Because this number called my boyfriend this morning, says it will be delivered now. Okay. Hang on. Let me just check the account. Yep. Hello? Hello? Yes.","start_word":3,"end_word":60,"sentiment":"neutral","sentiment_score":0.10895228385925292},{"text":"Thank you for waiting.","start_word":61,"end_word":64,"sentiment":"positive","sentiment_score":0.4440697729587555},{"text":"May I know your boss' phone name for me to check the account or phone So the phone number is number? 0416217 Mhmm. 217. 2 Mhmm. 219. Oh, Mhmm. sorry. 917. Okay. Is it Rundely? Yeah. Yeah. That's correct. Okay. Yeah. Actually, we're still activating the service, but we're having issue with the address. So I just wanted to confirm if we have your the address correct. Yeah. The mhmm. Mhmm. So the address is Unit M G 0418 Haywood Street, Caulfield North 3161, Mhmm. Yeah. Victoria. That's correct. Yep. And are you at the address right Yeah. now? Yeah. I'm on the side Yes. now. Yeah. Is it okay if you check if there's, like, a small box mounted on your wall, like, They on network if termination they drop there, device. they can park they can park on the street because we have the car parking beside the street. So so maybe when they arrive, just let them call me. There is a little gate over there. I can't open it I can't open it for them. Okay. But is it okay for you to check if there's a entity box at the area first to confirm the network? There is what? Sorry? Yeah. Is it okay if you check if there's a a NTT box? It's like a block box mounted on your wall inside the area No. of the address. There's no, like, a network devices, a small box mounted on the wall. Yeah. Sure. It's like a modem for Internet service. Because upon checking here, this is the first time that the address is just activating a service. Is that correct? No. There is no box. Okay. So I assume that this is the first time that the address is activate getting an Internet connection? This is in your premises? Mhmm. So can I just Yeah. ask them deliver again? Because this time, I will be home. So when they arrive, just call this number. Are you referring to the router? Sorry? Is it okay if may I know the message that you received? Yeah. Yeah. Mhmm. This number, not not the not the contact number because that Mhmm. number Okay. is my boyfriend's numb number. He's at the company, not at home. So just call my number this number. Okay. But just to have you an update regarding the service, since this is the first time that the premises will install Internet connection, so we're still configuring, activating the Internet service at the address. So once it is success full hang on. Let me just check the order. Yeah. So once it it is successful, we'll then send you an update to this number. Hello? Hello? Yeah. Can you hear me? Yeah. I can hear you. Yeah. So since this is the first time that Mhmm. the premises will install an Internet connection, we're still coordinating it to the network network team. Then once the activation is successful, we'll update you then. And if we'll be needing, like, documents or additional information on your end, we'll contact you as well. Is that okay? What what does what what does that mean? You're going to deliver to them or not?","start_word":65,"end_word":599,"sentiment":"neutral","sentiment_score":0.02474741246377196},{"text":"It's not guaranteed that I will deliver today.","start_word":600,"end_word":607,"sentiment":"negative","sentiment_score":-0.446368008852005},{"text":"Actually, we're still confirming on what to deliver because we're still checking the address on The what address network. is correct, Mhmm. but, yes, in the we booked we actually booked the delivery yesterday, but you guys not delivery. So Mhmm. Yeah. Because we're confirming the address since this is the first time that the premises will install an Internet service. So we're still coordinating it to the network team for them to provision the Internet service at the address. Then once that is successful, we'll then update you and confirm if you'll be needing a router. Because upon checking here, you did not order a router. I I didn't so so can can you just check when will be delivered again and then call me back? Sorry. Deliver you what? I mean, tire track tire track when will be delivered to us and call me back. You mean the Internet service delivery? No. No. The IKEA delivery. Ikea? Sir, Yeah. this is Airtel Australia. Yeah. Yeah. I know. But the the Mhmm. IKEA send send you guys number to us. Ikea?","start_word":608,"end_word":789,"sentiment":"neutral","sentiment_score":-0.08200406283140182},{"text":"Sorry. What is it?","start_word":790,"end_word":793,"sentiment":"negative","sentiment_score":-0.36616620421409607}],"average":{"sentiment":"neutral","sentiment_score":0.0030103658264429034}}}}