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The agent, Maureen, asks if he has spoken to Dom and offers to transfer him again. The call is transferred but the customer is still waiting for a call back."},"intents":{"segments":[{"text":"Have you spoke with Dom already? Yeah.","start_word":36,"end_word":42,"intents":[{"intent":"Confirm communication","confidence_score":0.00056780735}]},{"text":"Do you want me to transfer you again? Yes. You Okay. can.","start_word":74,"end_word":85,"intents":[{"intent":"Transfer call","confidence_score":0.59145945}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.22635680437088013},{"text":"Good morning. This is Maureen from Erto tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4688281714916229},{"text":"Yeah. Hi. It's Jason Atard.","start_word":16,"end_word":20,"sentiment":"neutral","sentiment_score":0.0356704480946064},{"text":"I'm still waiting to get a phone call back because I've got no Internet.","start_word":21,"end_word":34,"sentiment":"negative","sentiment_score":-0.33940842747688293},{"text":"Okay. Have you spoke with Dom already? Yeah. What did he said? Do you want me He to was transfer done you again? yeah. He was gonna call me back, Mhmm. but that was over an hour ago. Okay. Do you want me to transfer you again? Yes. You Okay. can. Hang on.","start_word":35,"end_word":87,"sentiment":"neutral","sentiment_score":-0.10565994679927826}],"average":{"sentiment":"neutral","sentiment_score":-0.029406386708456373}}}}