{"metadata":{"transaction_key":"deprecated","request_id":"019fa629-577c-7b02-928a-3ea44582f5c7","sha256":"2b929e39fdae34df1abb1d1119b87be1b44aaff4b0a7cf705dd0335a6cf6d554","created":"2026-07-28T00:39:16.138Z","duration":32.327938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":83,"output_tokens":83},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":83,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Yes. Hi. Good morning, Chris? Hello? Hello? Can you hear me? Yeah. Chris? Yeah. Thank you, Chris. Anyways, this is Mary calling from Vigilance AI. How are you? Vigilance AI?","confidence":0.9736328,"words":[{"word":"hello","start":3.4399998,"end":3.9399998,"confidence":0.87280273,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.012816138565540314},{"word":"yes","start":4.0,"end":4.3199997,"confidence":0.9116211,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08529142290353775},{"word":"hi","start":4.3199997,"end":4.64,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.23020783066749573},{"word":"good","start":4.64,"end":4.7999997,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4554619789123535},{"word":"morning","start":4.7999997,"end":5.2999997,"confidence":0.81811523,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.39004915952682495},{"word":"chris","start":5.3599997,"end":5.8599997,"confidence":0.8535156,"punctuated_word":"Chris?","sentiment":"neutral","sentiment_score":0.3227972984313965},{"word":"hello","start":8.48,"end":8.98,"confidence":0.89819336,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.13723450899124146},{"word":"hello","start":9.599999,"end":10.08,"confidence":0.76342773,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.009272845461964607},{"word":"can","start":10.08,"end":10.32,"confidence":0.9863281,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.021851927042007446},{"word":"you","start":10.32,"end":10.4,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0218540970236063},{"word":"hear","start":10.4,"end":10.639999,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.007403170689940453},{"word":"me","start":10.639999,"end":11.139999,"confidence":1.0,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.0136148976162076},{"word":"yeah","start":11.36,"end":11.86,"confidence":0.8417969,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0226854607462883},{"word":"chris","start":12.16,"end":12.66,"confidence":0.951416,"punctuated_word":"Chris?","sentiment":"neutral","sentiment_score":0.035909123718738556},{"word":"yeah","start":15.955,"end":16.455,"confidence":0.9736328,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2139093428850174},{"word":"thank","start":16.515,"end":16.835,"confidence":0.5986328,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5914744138717651},{"word":"you","start":16.835,"end":17.075,"confidence":0.9946289,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.5543639659881592},{"word":"chris","start":17.075,"end":17.575,"confidence":0.9980469,"punctuated_word":"Chris.","sentiment":"positive","sentiment_score":0.5239384174346924},{"word":"anyways","start":17.875,"end":18.375,"confidence":0.9617513,"punctuated_word":"Anyways,","sentiment":"neutral","sentiment_score":0.31587880849838257},{"word":"this","start":18.755,"end":19.255,"confidence":0.9038086,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.2173205018043518},{"word":"is","start":19.395,"end":19.555,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1765272170305252},{"word":"mary","start":19.555,"end":20.055,"confidence":0.9951172,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.19708552956581116},{"word":"calling","start":20.115,"end":20.515,"confidence":0.9941406,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.18295268714427948},{"word":"from","start":20.515,"end":20.914999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.22965207695961},{"word":"vigilance","start":20.914999,"end":21.414999,"confidence":0.9147949,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.15213555097579956},{"word":"ai","start":21.635,"end":21.875,"confidence":0.8078613,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.24918486177921295},{"word":"how","start":21.875,"end":22.035,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.19533640146255493},{"word":"are","start":22.035,"end":22.195,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1636128127574921},{"word":"you","start":22.195,"end":22.695,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.1388176679611206},{"word":"vigilance","start":25.235,"end":25.735,"confidence":0.9313965,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.03398340940475464},{"word":"ai","start":26.195,"end":26.695,"confidence":0.92456055,"punctuated_word":"AI?","sentiment":"neutral","sentiment_score":-0.014635014347732069}],"paragraphs":{"transcript":"\nHello? Yes. Hi. Good morning, Chris? Hello?\n\nHello? Can you hear me? Yeah. Chris? Yeah.\n\nThank you, Chris. Anyways, this is Mary calling from Vigilance AI. How are you? Vigilance AI?","paragraphs":[{"sentences":[{"text":"Hello?","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.012816138565540314},{"text":"Yes.","start":4.0,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.08529142290353775},{"text":"Hi.","start":4.3199997,"end":4.64,"sentiment":"neutral","sentiment_score":0.23020783066749573},{"text":"Good morning, Chris?","start":4.64,"end":5.8599997,"sentiment":"positive","sentiment_score":0.38943614562352497},{"text":"Hello?","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":0.13723450899124146}],"sentiment":"neutral","sentiment_score":0.23340833399977004,"num_words":7,"start":3.4399998,"end":8.98},{"sentences":[{"text":"Hello?","start":9.599999,"end":10.08,"sentiment":"neutral","sentiment_score":0.009272845461964607},{"text":"Can you hear me?","start":10.08,"end":11.139999,"sentiment":"neutral","sentiment_score":-0.005671988939866424},{"text":"Yeah.","start":11.36,"end":11.86,"sentiment":"neutral","sentiment_score":0.0226854607462883},{"text":"Chris?","start":12.16,"end":12.66,"sentiment":"neutral","sentiment_score":0.035909123718738556},{"text":"Yeah.","start":15.955,"end":16.455,"sentiment":"neutral","sentiment_score":0.2139093428850174}],"sentiment":"neutral","sentiment_score":0.032386102131567895,"num_words":8,"start":9.599999,"end":16.455},{"sentences":[{"text":"Thank you, Chris.","start":16.515,"end":17.575,"sentiment":"positive","sentiment_score":0.5565922657648722},{"text":"Anyways, this is Mary calling from Vigilance AI.","start":17.875,"end":21.875,"sentiment":"neutral","sentiment_score":0.2150921542197466},{"text":"How are you?","start":21.875,"end":22.695,"sentiment":"neutral","sentiment_score":0.1659222940603892},{"text":"Vigilance AI?","start":25.235,"end":26.695,"sentiment":"neutral","sentiment_score":-0.024309211876243353}],"sentiment":"neutral","sentiment_score":0.2399789055925794,"num_words":16,"start":16.515,"end":26.695}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Yeah. Yes. From where? Sorry. Yep. Yep. No. My government looks after all that. Thanks.","confidence":0.96240234,"words":[{"word":"hello","start":2.56,"end":3.06,"confidence":0.96240234,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.003976693842560053},{"word":"yeah","start":9.5199995,"end":10.0199995,"confidence":0.89575195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.061284467577934265},{"word":"yeah","start":11.2,"end":11.7,"confidence":0.8342285,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013779073022305964},{"word":"yes","start":12.525,"end":13.025,"confidence":0.9875488,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08075059950351715},{"word":"from","start":23.005,"end":23.244999,"confidence":0.9951172,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.012859819456934927},{"word":"where","start":23.244999,"end":23.564999,"confidence":0.9230957,"punctuated_word":"where?","sentiment":"neutral","sentiment_score":-0.007225127890706062},{"word":"sorry","start":23.564999,"end":24.064999,"confidence":0.9074707,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.06026126444339752},{"word":"yep","start":27.802876,"end":28.202875,"confidence":0.85253906,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02063503675162792},{"word":"yep","start":28.202875,"end":28.602875,"confidence":0.91015625,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01344767026603222},{"word":"no","start":28.602875,"end":28.922874,"confidence":0.859375,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2247028648853302},{"word":"my","start":28.922874,"end":29.162876,"confidence":0.9506836,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.14888478815555573},{"word":"government","start":29.162876,"end":29.642876,"confidence":0.97509766,"punctuated_word":"government","sentiment":"neutral","sentiment_score":-0.03201380372047424},{"word":"looks","start":29.642876,"end":29.882875,"confidence":0.99902344,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":-0.06304509937763214},{"word":"after","start":29.882875,"end":30.122875,"confidence":0.9941406,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.08530629426240921},{"word":"all","start":30.122875,"end":30.282875,"confidence":0.9658203,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.09605905413627625},{"word":"that","start":30.282875,"end":30.522875,"confidence":0.97558594,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.07030022144317627},{"word":"thanks","start":30.522875,"end":31.022875,"confidence":0.99853516,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.15270623564720154}],"paragraphs":{"transcript":"\nHello? Yeah. Yeah. Yes. From where?\n\nSorry. Yep. Yep. No. My government looks after all that.\n\nThanks.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.003976693842560053},{"text":"Yeah.","start":9.5199995,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.061284467577934265},{"text":"Yeah.","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":0.013779073022305964},{"text":"Yes.","start":12.525,"end":13.025,"sentiment":"neutral","sentiment_score":0.08075059950351715},{"text":"From where?","start":23.005,"end":23.564999,"sentiment":"neutral","sentiment_score":-0.010042473673820496}],"sentiment":"neutral","sentiment_score":0.02328431443311274,"num_words":6,"start":2.56,"end":23.564999},{"sentences":[{"text":"Sorry.","start":23.564999,"end":24.064999,"sentiment":"neutral","sentiment_score":-0.06026126444339752},{"text":"Yep.","start":27.802876,"end":28.202875,"sentiment":"neutral","sentiment_score":0.02063503675162792},{"text":"Yep.","start":28.202875,"end":28.602875,"sentiment":"neutral","sentiment_score":0.01344767026603222},{"text":"No.","start":28.602875,"end":28.922874,"sentiment":"neutral","sentiment_score":-0.2247028648853302},{"text":"My government looks after all that.","start":28.922874,"end":30.522875,"sentiment":"neutral","sentiment_score":-0.08260154351592064}],"sentiment":"neutral","sentiment_score":-0.07464906834065914,"num_words":10,"start":23.564999,"end":30.522875},{"sentences":[{"text":"Thanks.","start":30.522875,"end":31.022875,"sentiment":"neutral","sentiment_score":0.15270623564720154}],"sentiment":"neutral","sentiment_score":0.15270623564720154,"num_words":1,"start":30.522875,"end":31.022875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello? Yes. Hi. Good morning, Chris? Hello?\n\nChannel 1: Yeah.\n\nChannel 0: Hello? Can you hear me?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Chris?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Thank you, Chris. Anyways, this is Mary calling from Vigilance AI. How are you?\n\nChannel 1: From where? Sorry.\n\nChannel 0: Vigilance AI?\n\nChannel 1: Yep. Yep. No. My government looks after all that. Thanks.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.003976693842560053}],"sentiment":"neutral","sentiment_score":0.003976693842560053,"channel":1,"num_words":1,"start":2.56,"end":3.06},{"sentences":[{"text":"Hello?","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.012816138565540314},{"text":"Yes.","start":4.0,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.08529142290353775},{"text":"Hi.","start":4.3199997,"end":4.64,"sentiment":"neutral","sentiment_score":0.23020783066749573},{"text":"Good morning, Chris?","start":4.64,"end":5.8599997,"sentiment":"positive","sentiment_score":0.38943614562352497},{"text":"Hello?","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":0.13723450899124146}],"sentiment":"neutral","sentiment_score":0.23340833399977004,"channel":0,"num_words":7,"start":3.4399998,"end":8.98},{"sentences":[{"text":"Yeah.","start":9.5199995,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.061284467577934265}],"sentiment":"neutral","sentiment_score":0.061284467577934265,"channel":1,"num_words":1,"start":9.5199995,"end":10.0199995},{"sentences":[{"text":"Hello?","start":9.599999,"end":10.08,"sentiment":"neutral","sentiment_score":0.009272845461964607},{"text":"Can you hear me?","start":10.08,"end":11.139999,"sentiment":"neutral","sentiment_score":-0.005671988939866424}],"sentiment":"neutral","sentiment_score":-0.0026830220595002174,"channel":0,"num_words":5,"start":9.599999,"end":11.139999},{"sentences":[{"text":"Yeah.","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":0.013779073022305964}],"sentiment":"neutral","sentiment_score":0.013779073022305964,"channel":1,"num_words":1,"start":11.2,"end":11.7},{"sentences":[{"text":"Yeah.","start":11.36,"end":11.86,"sentiment":"neutral","sentiment_score":0.0226854607462883},{"text":"Chris?","start":12.16,"end":12.66,"sentiment":"neutral","sentiment_score":0.035909123718738556}],"sentiment":"neutral","sentiment_score":0.029297292232513428,"channel":0,"num_words":2,"start":11.36,"end":12.66},{"sentences":[{"text":"Yes.","start":12.525,"end":13.025,"sentiment":"neutral","sentiment_score":0.08075059950351715}],"sentiment":"neutral","sentiment_score":0.08075059950351715,"channel":1,"num_words":1,"start":12.525,"end":13.025},{"sentences":[{"text":"Yeah.","start":15.955,"end":16.455,"sentiment":"neutral","sentiment_score":0.2139093428850174},{"text":"Thank you, Chris.","start":16.515,"end":17.575,"sentiment":"positive","sentiment_score":0.5565922657648722},{"text":"Anyways, this is Mary calling from Vigilance AI.","start":17.875,"end":21.875,"sentiment":"neutral","sentiment_score":0.2150921542197466},{"text":"How are you?","start":21.875,"end":22.695,"sentiment":"neutral","sentiment_score":0.1659222940603892}],"sentiment":"neutral","sentiment_score":0.2734793504079183,"channel":0,"num_words":15,"start":15.955,"end":22.695},{"sentences":[{"text":"From where?","start":23.005,"end":23.564999,"sentiment":"neutral","sentiment_score":-0.010042473673820496},{"text":"Sorry.","start":23.564999,"end":24.064999,"sentiment":"neutral","sentiment_score":-0.06026126444339752}],"sentiment":"neutral","sentiment_score":-0.026782070597012837,"channel":1,"num_words":3,"start":23.005,"end":24.064999},{"sentences":[{"text":"Vigilance AI?","start":25.235,"end":26.695,"sentiment":"neutral","sentiment_score":-0.024309211876243353}],"sentiment":"neutral","sentiment_score":-0.024309211876243353,"channel":0,"num_words":2,"start":25.235,"end":26.695},{"sentences":[{"text":"Yep.","start":27.802876,"end":28.202875,"sentiment":"neutral","sentiment_score":0.02063503675162792},{"text":"Yep.","start":28.202875,"end":28.602875,"sentiment":"neutral","sentiment_score":0.01344767026603222},{"text":"No.","start":28.602875,"end":28.922874,"sentiment":"neutral","sentiment_score":-0.2247028648853302},{"text":"My government looks after all that.","start":28.922874,"end":30.522875,"sentiment":"neutral","sentiment_score":-0.08260154351592064},{"text":"Thanks.","start":30.522875,"end":31.022875,"sentiment":"neutral","sentiment_score":0.15270623564720154}],"sentiment":"neutral","sentiment_score":-0.05335231833159924,"channel":1,"num_words":10,"start":27.802876,"end":31.022875}]},"summary":{"result":"success","short":"Hello? Hello? Yes. Hi. Good morning, Chris? Hello? Yeah. Hello? Can you hear me? Yeah. Yeah. Chris? Yes. Yeah. Thank you, Chris. Anyways, this is Mary calling from Vigilance AI. How are you? From where? Sorry. Vigilance AI? Yep. Yep. No. My government looks after all that. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":47,"end_word":47,"intents":[{"intent":"Start dialogue","confidence_score":0.000077013116}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Yes. Hi.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.08307301998138428},{"text":"Good morning, Chris?","start_word":4,"end_word":6,"sentiment":"positive","sentiment_score":0.37623095512390137},{"text":"Hello? Yeah. Hello? Can you hear me? Yeah. Yeah. Chris? Yes. Yeah.","start_word":7,"end_word":18,"sentiment":"neutral","sentiment_score":0.05431322753429413},{"text":"Thank you, Chris.","start_word":19,"end_word":21,"sentiment":"positive","sentiment_score":0.5496158599853516},{"text":"Anyways, this is Mary calling from Vigilance AI. How are you? From where? Sorry. Vigilance AI? Yep. Yep. No. My government looks after all that. Thanks.","start_word":22,"end_word":47,"sentiment":"neutral","sentiment_score":0.06392740458250046}],"average":{"sentiment":"neutral","sentiment_score":0.11141207131994776}}}}