{"metadata":{"transaction_key":"deprecated","request_id":"019fdabc-945b-75f0-84fa-9b05eec3f808","sha256":"01221ce69363d6bfb35636df630e5c27ded278ede8bdbf8d0410ceaf25e6615f","created":"2026-08-07T05:40:20.899Z","duration":58.823936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":56,"output_tokens":56},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":56,"output_tokens":21}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking for scam.","confidence":0.9892578,"words":[{"word":"i'm","start":4.08,"end":4.24,"confidence":0.80249023,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6712578535079956},{"word":"looking","start":4.24,"end":4.64,"confidence":0.99902344,"punctuated_word":"looking","sentiment":"negative","sentiment_score":-0.6945611238479614},{"word":"for","start":4.64,"end":4.96,"confidence":0.9892578,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.7646993398666382},{"word":"scam","start":4.96,"end":5.46,"confidence":0.5928345,"punctuated_word":"scam.","sentiment":"negative","sentiment_score":-0.661201000213623}],"paragraphs":{"transcript":"\nI'm looking for scam.","paragraphs":[{"sentences":[{"text":"I'm looking for scam.","start":4.08,"end":5.46,"sentiment":"negative","sentiment_score":-0.6979298293590546}],"sentiment":"negative","sentiment_score":-0.6979298293590546,"num_words":4,"start":4.08,"end":5.46}]}}]},{"alternatives":[{"transcript":"Calling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"calling","start":0.32,"end":0.48,"confidence":0.9472656,"punctuated_word":"Calling.","sentiment":"neutral","sentiment_score":-0.13341666758060455},{"word":"i'll","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.21039000153541565},{"word":"see","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.2406158149242401},{"word":"if","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.25737181305885315},{"word":"this","start":1.28,"end":1.4399999,"confidence":1.0,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.4752529561519623},{"word":"person","start":1.4399999,"end":1.76,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.4191141426563263},{"word":"is","start":1.76,"end":1.92,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.3001810610294342},{"word":"available","start":1.92,"end":2.42,"confidence":0.99853516,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.3768596649169922},{"word":"thanks","start":12.799999,"end":13.299999,"confidence":0.9970703,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":-0.14787809550762177},{"word":"please","start":13.724999,"end":13.964999,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.3596663177013397},{"word":"stay","start":13.964999,"end":14.205,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.2542575001716614},{"word":"on","start":14.205,"end":14.365,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.300020694732666},{"word":"the","start":14.365,"end":14.445,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.24741676449775696},{"word":"line","start":14.445,"end":14.945,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.15949030220508575},{"word":"i'm","start":36.36,"end":36.6,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2864198684692383},{"word":"sorry","start":36.6,"end":37.08,"confidence":0.9506836,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.2974836230278015},{"word":"this","start":37.08,"end":37.32,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.4820806086063385},{"word":"person","start":37.32,"end":37.64,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5052117705345154},{"word":"is","start":37.64,"end":37.8,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.47370508313179016},{"word":"not","start":37.8,"end":38.04,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4715670943260193},{"word":"available","start":38.04,"end":38.54,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4066549837589264},{"word":"if","start":38.76,"end":38.92,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.28022587299346924},{"word":"you","start":38.92,"end":39.08,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21888981759548187},{"word":"would","start":39.08,"end":39.239998,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.19050952792167664},{"word":"like","start":39.239998,"end":39.48,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1704898327589035},{"word":"to","start":39.48,"end":39.64,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20269018411636353},{"word":"leave","start":39.64,"end":39.8,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.21474844217300415},{"word":"an","start":39.8,"end":39.96,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.23427462577819824},{"word":"additional","start":39.96,"end":40.44,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.23983900249004364},{"word":"message","start":40.44,"end":40.94,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.26305949687957764},{"word":"please","start":41.08,"end":41.4,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2592068314552307},{"word":"reply","start":41.4,"end":41.8,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.31784698367118835},{"word":"after","start":41.8,"end":42.12,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1864638775587082},{"word":"the","start":42.12,"end":42.28,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20899547636508944},{"word":"tone","start":42.28,"end":42.78,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.14732395112514496}],"paragraphs":{"transcript":"\nCalling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Calling.","start":0.32,"end":0.48,"sentiment":"neutral","sentiment_score":-0.13341666758060455},{"text":"I'll see if this person is available.","start":0.48,"end":2.42,"sentiment":"neutral","sentiment_score":-0.3256836363247463},{"text":"Thanks.","start":12.799999,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.14787809550762177},{"text":"Please stay on the line.","start":13.724999,"end":14.945,"sentiment":"neutral","sentiment_score":-0.264170315861702},{"text":"I'm sorry.","start":36.36,"end":37.08,"sentiment":"neutral","sentiment_score":-0.2919517457485199}],"sentiment":"neutral","sentiment_score":-0.2791147055104375,"num_words":16,"start":0.32,"end":37.08},{"sentences":[{"text":"This person is not available.","start":37.08,"end":38.54,"sentiment":"negative","sentiment_score":-0.46784390807151793},{"text":"If you would like to leave an additional message, please reply after the tone.","start":38.76,"end":42.78,"sentiment":"neutral","sentiment_score":-0.22389742306300572}],"sentiment":"neutral","sentiment_score":-0.2880938664862984,"num_words":19,"start":37.08,"end":42.78}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Calling. I'll see if this person is available.\n\nChannel 0: I'm looking for scam.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Calling.","start":0.32,"end":0.48,"sentiment":"neutral","sentiment_score":-0.13341666758060455},{"text":"I'll see if this person is available.","start":0.48,"end":2.42,"sentiment":"neutral","sentiment_score":-0.3256836363247463}],"sentiment":"neutral","sentiment_score":-0.30165026523172855,"channel":1,"num_words":8,"start":0.32,"end":2.42},{"sentences":[{"text":"I'm looking for scam.","start":4.08,"end":5.46,"sentiment":"negative","sentiment_score":-0.6979298293590546}],"sentiment":"negative","sentiment_score":-0.6979298293590546,"channel":0,"num_words":4,"start":4.08,"end":5.46},{"sentences":[{"text":"Thanks.","start":12.799999,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.14787809550762177},{"text":"Please stay on the line.","start":13.724999,"end":14.945,"sentiment":"neutral","sentiment_score":-0.264170315861702},{"text":"I'm sorry.","start":36.36,"end":37.08,"sentiment":"neutral","sentiment_score":-0.2919517457485199},{"text":"This person is not available.","start":37.08,"end":38.54,"sentiment":"negative","sentiment_score":-0.46784390807151793},{"text":"If you would like to leave an additional message, please reply after the tone.","start":38.76,"end":42.78,"sentiment":"neutral","sentiment_score":-0.22389742306300572}],"sentiment":"neutral","sentiment_score":-0.27875617146492004,"channel":1,"num_words":27,"start":12.799999,"end":42.78}]},"summary":{"result":"success","short":"Calling. I'll see if this person is available. I'm looking for scam. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","start_word":13,"end_word":38,"intents":[{"intent":"Stay on the line","confidence_score":0.07685193}]},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":25,"end_word":38,"intents":[{"intent":"Call","confidence_score":0.010946159},{"intent":"Avoid scam","confidence_score":0.004303525},{"intent":"Leave an additional message","confidence_score":0.0070574777},{"intent":"Respond after the tone","confidence_score":0.29989156}]}]},"sentiments":{"segments":[{"text":"Calling. I'll see if this person is available.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":-0.2667890787124634},{"text":"I'm looking for scam.","start_word":8,"end_word":11,"sentiment":"negative","sentiment_score":-0.6850622892379761},{"text":"Thanks. Please stay on the line. I'm sorry.","start_word":12,"end_word":19,"sentiment":"neutral","sentiment_score":-0.24848654866218567},{"text":"This person is not available.","start_word":20,"end_word":24,"sentiment":"negative","sentiment_score":-0.4576457738876343},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":25,"end_word":38,"sentiment":"neutral","sentiment_score":-0.22995001077651975}],"average":{"sentiment":"neutral","sentiment_score":-0.3247479030064174}}}}